Answers...

to commonly asked questions.

Help-Trojan attack...not exactly.

Scotty - I need you to help me with something.  We still have our home in Charlotte but I need help w my apple stuff in NYC.  We have a place on the Upper East Side in NYC.  Who is the NYC equivalent of you?  Or do you ever come up here?
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Great to hear from you.  No, I don't find myself in NYC very often at all.  Two things:

1st.  I would check the consultants network for NYC and choose a consultant off the list.  Consultants are now reviewed so that should help you choose one.  Try here:  http://consultants-locator.apple.com/index.php?PHPSESSID=f2e691555fa5ea6f32bd9a5782ae0ce6&fuseaction=home.directory&offset=0&rppg=8&q=11210

2nd:  I am online every monday night and often help people from all over the US.  It's free and there are usually about 4 to 5 people in the online meeting.  If it's just a software issue you can always just schedule me to help you individually online as well.  I also do online remote sessions.  It works for some things but physical problems like networks or broken printers won't work trying to fix remotely.  
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