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We can no longer successfully "boot up" (is that even still the right term) our desk top.  When we turn it on it just gives us a grey screen.  Sometimes there is a blinking graphic of a folder with a question mark.  I have tried some of the manevuers suggested on the Apple website under "supprt" but have had no success.  The next suggested strategy is to reinstall the operating system.  I cannot find the disks that have the OS on them.  What should I do?  Am I toast.  Can you help or should I schedule an appointment with the apple store?  Please "reply to all" so that I get this email on my work email as well.  Thanks for your help.

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Sounds like one of two things:  either the operating system has gone bad or the hard drive has failed.  More likely that the hard drive is bad.  I would suggest making an appointment at the store and they can resolve it for you.  You are most likely under apple care I would think.  

http://concierge.apple.com/store/R083
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