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22/05/09 Filed in: email
We can no longer successfully "boot up" (is that even still the right term) our desk top. When we turn it on it just gives us a grey screen. Sometimes there is a blinking graphic of a folder with a question mark. I have tried some of the manevuers suggested on the Apple website under "supprt" but have had no success. The next suggested strategy is to reinstall the operating system. I cannot find the disks that have the OS on them. What should I do? Am I toast. Can you help or should I schedule an appointment with the apple store? Please "reply to all" so that I get this email on my work email as well. Thanks for your help.
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Sounds like one of two things: either the operating system has gone bad or the hard drive has failed. More likely that the hard drive is bad. I would suggest making an appointment at the store and they can resolve it for you. You are most likely under apple care I would think.
http://concierge.apple.com/store/R083
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Sounds like one of two things: either the operating system has gone bad or the hard drive has failed. More likely that the hard drive is bad. I would suggest making an appointment at the store and they can resolve it for you. You are most likely under apple care I would think.
http://concierge.apple.com/store/R083
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