time capsule not completing
19/05/09 Filed in: time machine
Hi Scotty,
Got your card from a rep at the apple store. Need some advice- for which we will pay- about my daughter's macbook pro. We purchased it before she left for school in Boston last June and have had a lot of problems. She has had $1000 worth of repairs due to - they said- being dropped and liquid spilled on. My daughter said she did not drop it or spill on it but they would not believe her and would not honor the warranty, hence the repairs out of pocket. Now home from school she tells us the disc drive is broken again and I am in a quandry as to the next step for us. Do we try another repair or buy a new one. She absolutely needs a pro for her Tv and video work at school but never had any problems with her old apple plastic notebook. Are we crazy or just jinxed???
Thank you.
______
Well this would be a slightly difficult question to answer. If the computer is performing well otherwise I would say it may be fine to have the CD drive repaired. But I would really need to see visually what type of condition the computer is in. I’m sorry to hear that the previous repair cost what it did. I know that Apple’s position that the problem was caused by accidental damage put you into a difficult position. I would say it comes down to what type of condition the computer is presently in. If it is in good condition then you may want to go ahead with the repair. I would be happy to give you a quote on the CD drive but I would prefer to first have the actual model of macbook pro. I’ll send the estimate in a separate email.
Got your card from a rep at the apple store. Need some advice- for which we will pay- about my daughter's macbook pro. We purchased it before she left for school in Boston last June and have had a lot of problems. She has had $1000 worth of repairs due to - they said- being dropped and liquid spilled on. My daughter said she did not drop it or spill on it but they would not believe her and would not honor the warranty, hence the repairs out of pocket. Now home from school she tells us the disc drive is broken again and I am in a quandry as to the next step for us. Do we try another repair or buy a new one. She absolutely needs a pro for her Tv and video work at school but never had any problems with her old apple plastic notebook. Are we crazy or just jinxed???
Thank you.
______
Well this would be a slightly difficult question to answer. If the computer is performing well otherwise I would say it may be fine to have the CD drive repaired. But I would really need to see visually what type of condition the computer is in. I’m sorry to hear that the previous repair cost what it did. I know that Apple’s position that the problem was caused by accidental damage put you into a difficult position. I would say it comes down to what type of condition the computer is presently in. If it is in good condition then you may want to go ahead with the repair. I would be happy to give you a quote on the CD drive but I would prefer to first have the actual model of macbook pro. I’ll send the estimate in a separate email.
Sells Consulting email