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I need to talk to you about my Apple IPOD touch "Battery". It doesn't appear to be charging any more or even get a full charge. It's taking forever to charge (over 8 hours) and shows a red battery, then green, then back to red again. The phone was purchased in January 2009, so it is still under warranty.
 
QUESTIONS 
1 - Can this battery be spent after less than 1 year?
2 - Do I need a new battery?
3 - If so, can I purchase one from you and install it myself?
4 - Or do you or Apple need to install it?
5 - How long does it take to get this fixed?
 
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Sorry for the delay in responding to your email.

Answers:

1. Battery life can be unpredictable. Apple's warranty covers the battery for one year but not beyond, even with the purchase of Apple Care. So yes, it can die unexpectedly.
2. Before determining if you need a new battery Apple would recommend that you restore the phone to rule out software issues. This can be done from within iTunes.
3. I do not install iPhone/iPod batteries. There are 3rd party companies like myself that specialize in that service however if you are within your 1st year's warranty you may want to check with the Genius Bar at the South Park apple store first.
4. Apple or the 3rd party would install. I will not.
5. I can not answer that. It would be up to Apple.
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