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<title>Sells Consulting answers</title><link>http://www.sellsconsulting.com/index.php</link><description>Scotty answers commonly asked questions concerning your Mac.</description><dc:language>en</dc:language><language>en</language><dc:creator>sells@mac.com</dc:creator><dc:rights>2012 Sells Consutling</dc:rights><dc:date>2026-06-26T20:01:42-04:00</dc:date><admin:generatorAgent rdf:resource="http://www.realmacsoftware.com/" />
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<lastBuildDate>Fri, 26 Jun 2026 20:03:50 -0400</lastBuildDate><item><title>Why are my apps all greyed out?</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><dc:date>2026-06-26T20:01:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oopsonthebutton.php#unique-entry-id-2148</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oopsonthebutton.php#unique-entry-id-2148</guid><content:encoded><![CDATA[I have a strange message on my phone that says I have a time limit on all my apps and every time I pull up a new app it says I have a time limit one minute 15 minutes one hour ignore and it keeps coming back and I&rsquo;m worried that something is seriously wrong I&rsquo;ve turned the phone off several times and turn it back on and it hasn&rsquo;t erase it. 

...Looks like you have accidentally turned on screentime for yourself.    This is usually something that parents implement with their children but sometimes adults accidentally enable it.
]]></content:encoded></item><item><title>Is this network safe to join?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>security</category><category>encryption</category><dc:date>2026-06-15T12:06:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/708e9224d93e3b04c12a17137b3ad12a-2147.php#unique-entry-id-2147</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/708e9224d93e3b04c12a17137b3ad12a-2147.php#unique-entry-id-2147</guid><content:encoded><![CDATA[If the wifi network didn&rsquo;t require a password to actually JOIN in the first place then this is just a doorway onto an unencrypted network.    If however, this was a prompt you are presented with AFTER the initial wifi password was entered then it&rsquo;s fine.    In other words, if there is a campus wide password for all in ADDITION to creating account then it&rsquo;s fine.  ]]></content:encoded></item><item><title>Bypassing Screentime?</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2026-06-11T15:32:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mykidissosmart.php#unique-entry-id-2145</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mykidissosmart.php#unique-entry-id-2145</guid><content:encoded><![CDATA[Be sure you have changed not only the 4 digit screentime passcode but also your own AppleID password, unlock passcode your your personal phone, and he does not have access to your laptop or iPad. (albeit older).  ...  It is very important that he not know your personal appleID password and passcode for your personal phone along with the parental control screentime passcode.    There was an exploit about 2 years ago where turning the phone off and back on gave a window of opportunity of about 30 seconds for a child to use an app on the phone before the screentime settings kicked back in. ]]></content:encoded></item><item><title>My children are breaking my screentime.</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2026-06-11T10:49:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yourchildisnotsmarterthan1000engineers.php#unique-entry-id-2144</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yourchildisnotsmarterthan1000engineers.php#unique-entry-id-2144</guid><content:encoded><![CDATA[There are two ways this can be accomplished.  1 (as I mention in this newsletter) the child knows the 4 digit code which is by far the most common, 2. 

...The main problem with parents and screen time settings is that usually, the child knows the code, the parent forgets to turn on &ldquo;block at end of limit&rdquo;, the child knows the parent&rsquo;s appleID and password, the child has access to the parent&rsquo;s phone, the child or parent has accidentally added certain apps into &ldquo;always allowed&rdquo; therefore remain unaffected by downtime or controls, the child has logged out of their own appleID on their phone (which can be blocked in Content and Privacy settings within ScreenTime).


...If your child continues to penetrate the defenses provided by screentime, another strategy is to simply lock the phone down where no apps can be added or removed.  ]]></content:encoded></item><item><title>Password managers and Passkeys</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2026-06-11T10:22:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwin26.php#unique-entry-id-2143</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwin26.php#unique-entry-id-2143</guid><content:encoded><![CDATA[Eventually passwords are still so personal and important to us that we need to have our hands on them at least occasionally.    In terms of passkeys, you can only implement the use of passkeys if the company you have an account with supports them.    For instance, Lowes, Amazon, and Truist bank may support using a passkey but Home Depot, Harris Teeter, or USPS may not.  ]]></content:encoded></item><item><title>Parental Controls Newsletter iOS27</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2026-06-11T09:45:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/348201f7a5f00dceb7bf46ff128e0987-2142.php#unique-entry-id-2142</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/348201f7a5f00dceb7bf46ff128e0987-2142.php#unique-entry-id-2142</guid><content:encoded><![CDATA[New Parental Control newsletter on changes coming to IOS27.


https://mailchi.mp/81397fbfb113/new-parental-controls-in-ios27]]></content:encoded></item><item><title>Moving a picture between devices</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2026-06-07T17:51:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingpicturesrush.php#unique-entry-id-2141</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingpicturesrush.php#unique-entry-id-2141</guid><content:encoded><![CDATA[For example I have an image that I want to share on my iphone, but I googled what the problem is and it&rsquo;s saying things like disable firewall; allow access to everyone; - it just doesn&rsquo;t feel safe - are you able to shed light on this? 

...Airdrop, moving the file to Files which would show up in iCloud Drive, using a third party cloud service like dropbox, texting, emailing the file, using image capture to pull a pic from a phone, simply placing it into Apple&rsquo;s photos application and letting it sync.  ...  I know that may be your preferred, but I would lean toward just dropping a copy of it into the iCloud drive folder and it would then show up in the File app on your phone.  ]]></content:encoded></item><item><title>My gmail was hacked&#x2c; what&#x27;s a good email provider?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>security</category><dc:date>2026-05-30T06:07:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailopenwifi.php#unique-entry-id-2139</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailopenwifi.php#unique-entry-id-2139</guid><content:encoded><![CDATA[A hacker was able to change my American Airlines email and deplete my mileage account.  

...Make a good complex password, have two factor authentication turned on, and for goodness sake never join an open wifi network.    It doesn&rsquo;t matter how secure your email password is or what email provider you use, if you join an unencrypted network you are giving the bad guys an open invitation to get to that information.  
]]></content:encoded></item><item><title>My printer/router is saying its no longer supported.</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>Routers</category><dc:date>2026-05-03T06:57:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/moneygrab.php#unique-entry-id-2138</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/moneygrab.php#unique-entry-id-2138</guid><content:encoded><![CDATA[I turned on the Dymo label software this AM and got the message that it would no longer be supported by newer versions of Mac software.  

...The good news is that software that was written for intel chips will still run on Silicon through a background process Apple built in called &ldquo;Rosetta 2&rdquo;.  

...So your print driver will very likely continue to work for the foreseeable future as Apple will continue to support Rosetta for a while.  ]]></content:encoded></item><item><title>My messages are coming in on my computer.</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2026-04-08T17:38:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/logintomessages.php#unique-entry-id-2137</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/logintomessages.php#unique-entry-id-2137</guid><content:encoded><![CDATA[Under "Messages" from the menu bar at the top of the screen, select "settings".    Next select "iMessage" in the middle at the top.    Make sure you are logged in and have "enable messages in the cloud" checked as well as all email addresses and your phone number.  
]]></content:encoded></item><item><title>Is my info on the dark web?</title><dc:creator>sells@mac.com</dc:creator><category>privacy</category><dc:date>2026-03-12T08:12:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesyourinfohasbeenshared.php#unique-entry-id-2136</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesyourinfohasbeenshared.php#unique-entry-id-2136</guid><content:encoded><![CDATA[That said, it is 100% guaranteed that your personal information has been exposed and is available there, along with about 500 million other people.    Just last week a past govt employee was found to have stolen hundreds of millions ss numbers and walked out with them on a thumb drive.  

...https://www.hsgac.senate.gov/media/dems/peters-calls-for-independent-investigation-into-doge-activities-at-ssa-after-new-disclosures-reveal-legal-and-data-security-violations/]]></content:encoded></item><item><title>Are all my passwords compromised?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2026-01-20T19:40:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mypwareoutthere.php#unique-entry-id-2135</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mypwareoutthere.php#unique-entry-id-2135</guid><content:encoded><![CDATA[Scotty, In the passwords app a long list of places have &ldquo;reused password&rdquo; instead of compromised password. 

...As I said before, if it&rsquo;s strong then don&rsquo;t worry about it.    If it&rsquo;s on a low priority account like Food Lion or a car wash site, don&rsquo;t worry about it.  ]]></content:encoded></item><item><title>partitioned drive not mounting</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2026-01-12T21:08:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aafb033f8687b184b7c6457f240967b7-2134.php#unique-entry-id-2134</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aafb033f8687b184b7c6457f240967b7-2134.php#unique-entry-id-2134</guid><content:encoded><![CDATA[Because that portion is not on the same level as listed in disk utility, that leads me to believe they may not be formatted the same way or one is a partition within the other.  

...If you have data on that partition that does not live anywhere else then there are third party tools we may be able to use to try to retrieve the data but if that tool was not running initially then the recovery chances go down.  ...  I&rsquo;ve tried them all and own licenses to them all so if worse comes to worse, and you REALLY need that data, I may be able to workshop the drive over time.  
]]></content:encoded></item><item><title>What do I do with zip files after I opened them?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2026-01-11T15:08:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/zipfilesgoaway.php#unique-entry-id-2133</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/zipfilesgoaway.php#unique-entry-id-2133</guid><content:encoded><![CDATA[Can I throw away zip files from the downloads folder after I've used them?


...After the file's been unzipped and whatever documents or files have been moved, viewed, saved etc&hellip; then you don't need the zip files anymore.    Since the item is in the downloads folder that means you got it from the internet and in most cases could get it again.  ]]></content:encoded></item><item><title>Why don&#x27;t my messages sync?</title><dc:creator>sells@mac.com</dc:creator><category>iMessage</category><dc:date>2026-01-07T06:23:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/checkumall.php#unique-entry-id-2132</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/checkumall.php#unique-entry-id-2132</guid><content:encoded><![CDATA[Go to settings in Messages on both your phone and computer or iPad and make sure all are checked and that "Start new conversations from" is set to your phone number.  

...Green messages are either from Android users that don't have an AppleID, iPhone users that have never logged in to iMessage, or from a message that couldn't be delivered otherwise.  ...  Since those devices don't actually have phone numbers, it then relies on Apple to sync them and that doesn't always go well.  ]]></content:encoded></item><item><title>Did I just fall for a scam?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2025-12-29T07:40:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/db9045cb3d5e2888b89404b3c1de8875-2131.php#unique-entry-id-2131</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/db9045cb3d5e2888b89404b3c1de8875-2131.php#unique-entry-id-2131</guid><content:encoded><![CDATA[I was on my I phone when I opened the e-mail, so I googled what to do & it told me to get off of WiFi (which I did). &nbsp;  Then I went to trouble shooting on your website and decided to change my Google password (I did all of this from my phone which was the device I used to open the e-mail and click on the link).&nbsp;


...You can have 5 deadbolts on your front door but if I can convince you to unlock them and let me in, they are meaningless.  
]]></content:encoded></item><item><title>Do you do device security?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2025-11-04T12:08:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/securityyesindeed.php#unique-entry-id-2130</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/securityyesindeed.php#unique-entry-id-2130</guid><content:encoded><![CDATA[For Web browser/ search engines, i have tried to transfer over to Duck Duck Go and had issues with passwords being saved etc, so sadly went back to Safari/Google- which I would love to not be on any Google product at all. 


...We can address all items listed including best browser, vpn, how to avoid scams (which are getting better and better), password management, cloud security.    I could go on all day because I see so many of my clients getting taken advantage of on an almost daily basis now.  ]]></content:encoded></item><item><title>Should I wipe my phone before I take it in to the apple store for a battery replacement?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><category>security</category><dc:date>2025-11-04T12:04:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/applestorebatreplace.php#unique-entry-id-2129</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/applestorebatreplace.php#unique-entry-id-2129</guid><content:encoded><![CDATA[Husband doesn&rsquo;t think it is necessary to erase, but suggested I check with you in case recommended precautions have changed. 


...I don't think it is necessary but it is totally understandable to have that concern.    The battery replacement can be done without needing access to the phone then if they'd like to check the status (percentage of power etc&hellip;) they can do that in front of you after they return the phone to you. 
]]></content:encoded></item><item><title>Find My settings issues</title><dc:creator>sells@mac.com</dc:creator><category>Find My</category><category> location services</category><dc:date>2025-10-28T17:03:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findmynot.php#unique-entry-id-2128</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findmynot.php#unique-entry-id-2128</guid><content:encoded><![CDATA[There are several things that can get in the way of one phone sharing its location with another.&nbsp; ...  His phone will then get a notification that you&rsquo;ve started sharing your location and he&rsquo;ll be prompted to also share his location back. &nbsp;


Possible issues are: person is not part of your family, person has certain parental controls turned on that do not allow any sharing at all, person&rsquo;s phone has location services turned off. &nbsp;]]></content:encoded></item><item><title>iPad to mirror to larger screen</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>display</category><dc:date>2025-10-28T15:59:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadmirrorforsize.php#unique-entry-id-2127</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadmirrorforsize.php#unique-entry-id-2127</guid><content:encoded><![CDATA[If your iPad is an M1 or higher, it can do a lot of magical things on the second screen.  ...  One thing to consider however is that since the iPad is not the same ratio as a monitor, there will be black bars on each side of the monitor.    There are some tricks that can be done to get rid of that but you&rsquo;ll probably just be fine with the larger viewing area regardless I bet.  ]]></content:encoded></item><item><title>Which size hard drive should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Buying advice</category><dc:date>2025-08-13T07:08:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gobigandbigger.php#unique-entry-id-2126</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gobigandbigger.php#unique-entry-id-2126</guid><content:encoded><![CDATA[I'm debating between a 256 and a 512 gig hard drive for my next Mac.  

...But overall, no way I&rsquo;d buy a 256 gig hard drive these days.  ...  But if this is a person&rsquo;s first &ldquo;college&rdquo; computer then it&rsquo;s usually fine.  
]]></content:encoded></item><item><title>Time Machine encryption warning</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>encryption</category><dc:date>2025-08-12T14:08:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/offwithencryption.php#unique-entry-id-2125</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/offwithencryption.php#unique-entry-id-2125</guid><content:encoded><![CDATA[The reason you are seeing that is because of the two drives involved in your data ecosystem, one being the internal drive and the other being the backup drive, one of them is using encryption and the other is not.  

...This is really only something to be concerned with if there was a theft of one or either of the drives.    If I stole your backup drive for instance, and it weren&rsquo;t encrypted, I could see all the data that&rsquo;s on it once I brought it back to my lair.  
]]></content:encoded></item><item><title>Is this still how to wipe a computer?</title><dc:creator>sells@mac.com</dc:creator><category>erasing</category><dc:date>2025-07-13T20:10:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yeseraseliikethatisfine.php#unique-entry-id-2124</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yeseraseliikethatisfine.php#unique-entry-id-2124</guid><content:encoded><![CDATA[I&rsquo;ve found that the bluetooth sequence won&rsquo;t always find the keystroke before the entire startup process engages which means you either have to try a few times or plug in a wire to make it happen.  


...Erasing a drive just means the file map has been deleted and the computer can no longer find any information on the drive.  

...This is unnecessary unless you are trying to assure there is no sensitive data still on the drive when giving the drive to someone else who&rsquo;s planning on going looking for it.  ]]></content:encoded></item><item><title>What platform to start my growing business?</title><dc:creator>sells@mac.com</dc:creator><category>Business</category><dc:date>2025-06-27T07:56:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/startandgrow.php#unique-entry-id-2123</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/startandgrow.php#unique-entry-id-2123</guid><content:encoded><![CDATA[I am wondering what is the best cloud storage for moving forward with my businessInitiative (non-profit) that will develop into an organization and have employees.  ...  Eventually, emails and website and etc - so is that something you can point me to now so I can start creating workbook material and documents, etc??


...Exchange business plan through a third party reseller such as godaddy that would include domain name, web space, email hosting, etc&hellip;
]]></content:encoded></item><item><title>Laptop won&#x27;t power on</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2025-06-26T08:07:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopowerlt.php#unique-entry-id-2122</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopowerlt.php#unique-entry-id-2122</guid><content:encoded><![CDATA[Check the caps lock key to see if it is actually on but the screen is off.    If you see the caps lock light, then the computer is powered up but the screen is dimmed.


...Most of the time you can do this by holding down shift+command+option on the left side and power button on the right.  ]]></content:encoded></item><item><title>Where are my playlists after restoring my phone from my computer?</title><dc:creator>sells@mac.com</dc:creator><category>syncing</category><category>Music</category><dc:date>2025-06-06T09:59:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncplaylistsrestore.php#unique-entry-id-2121</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncplaylistsrestore.php#unique-entry-id-2121</guid><content:encoded><![CDATA[There are two places music can live: physically on the phone which would have required you to download each song at some point either directly from the phone or transferred from iTunes (now called Music) from a computer.  ...  If so, that music would still be on the original computer OR were you paying for Apple Music in which case the music, along with playlists, would still be in the cloud.  ...  If the music was not download but instead, imported from CDs then that would have required a computer.  ]]></content:encoded></item><item><title>How do I stop getting asked to save passwords?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>safari</category><dc:date>2025-06-06T09:11:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnofficloudkeychain.php#unique-entry-id-2120</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnofficloudkeychain.php#unique-entry-id-2120</guid><content:encoded><![CDATA[How do I get Safari to stop asking me to save my passwords?


____________


To prevent Safari from asking if you&rsquo;d like to save passwords is to disable iCloud Keychain go to System settings: click the name in the top left corner: iCloud: Passwords: turn off &ldquo;Sync this Mac&rdquo;
]]></content:encoded></item><item><title>If it seems fishy&#x2c; IT IS&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2025-05-28T07:35:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stopfalling.php#unique-entry-id-2119</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stopfalling.php#unique-entry-id-2119</guid><content:encoded><![CDATA[These will often tell you something is wrong with your account or a package couldn&rsquo;t be delivered and that you should call them. &nbsp; 

...	&bull;	Do not call a number you see on a webpage that is warning you that something bad has happened to your computer or accounts. &nbsp;

...In closing, if you feel you may have installed any malicious software accidentally or would just like a security checkup with all your devices, you can schedule a session directly on my website at www.sellsconsulting.com. &nbsp;]]></content:encoded></item><item><title>How can I get the data off of this dead phone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>data transfer</category><dc:date>2025-05-27T08:27:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontgiveuptheship.php#unique-entry-id-2117</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontgiveuptheship.php#unique-entry-id-2117</guid><content:encoded><![CDATA[There is a possibility that she has been connecting it to a computer in which case the computer would have the backup.  


...That said, I&rsquo;m happy to look at the issue to see if there is anything we could do to cover the data before moving to a much more expensive process like data recovery.  

...If the phone does power up but no screen then we may be able to make a backup of it using a computer then the rest would be much easier.  
]]></content:encoded></item><item><title>Where can I get rid of old hard drives?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2025-05-27T07:14:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/harddestruct.php#unique-entry-id-2116</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/harddestruct.php#unique-entry-id-2116</guid><content:encoded><![CDATA[Hard drives are very easily destroyed just by hammering them a few times.  iPad, I would not recommend doing that as they contain batteries that have chemicals.    Instead, the safe way to dispose of the data is to either boot the device up and sign out of your iCloud account from the device itself, or if it doesn&rsquo;t boot, you can go into the FindMy app on another device logged into the same account and remove or remote wipe the device if it is still listed.  


Side note: This is also why it&rsquo;s a good idea to name each device you get a different name.  ]]></content:encoded></item><item><title>You get what you pay for.</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2025-05-15T06:26:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmaildissapearsemail.php#unique-entry-id-2115</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmaildissapearsemail.php#unique-entry-id-2115</guid><content:encoded><![CDATA[I have an entire mailbox that has gone missing from my Gmail - it&rsquo;s just not there anymore.  

...If it is not there either then next question is do you have a Google Workspace account.  

...Happy to try to assist if needed but I&rsquo;ve run into this issue several times and it generally doesn&rsquo;t end well.  ]]></content:encoded></item><item><title>Do I need godaddy email security?</title><dc:creator>sells@mac.com</dc:creator><category>godaddy</category><dc:date>2025-04-24T20:52:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upsellcenter.php#unique-entry-id-2114</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upsellcenter.php#unique-entry-id-2114</guid><content:encoded><![CDATA[It is an upsell they are pushing and they&rsquo;re getting more and more annoying with it these days.    Which is unfortunate because I&rsquo;ve always been very big on Godaddy.    But lately they try to sell you magic beans on the way out the door.  ]]></content:encoded></item><item><title>Creedence disk is mounting on my desktop</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>general troubleshooting</category><dc:date>2025-04-24T20:34:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/creedclearrival.php#unique-entry-id-2113</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/creedclearrival.php#unique-entry-id-2113</guid><content:encoded><![CDATA[They are part of the operating system and being triggered to appear because you most likely have an older piece of software that is conflicting with the OS.    For instance, if you had an intel version of some Garmin navigation software that had been discontinued but you were on an M Apple silicon processor.  

...Often there are plist files that reside in one of a few folders that trigger software to run in the background and it is likely the culprit is listed there, launching and then causing the issue.  ]]></content:encoded></item><item><title>Why do I have two of the same printer listed?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2025-04-08T12:35:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twoprinttwins.php#unique-entry-id-2112</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twoprinttwins.php#unique-entry-id-2112</guid><content:encoded><![CDATA[I deleted the VPN and uninstalled it, cleaned up the residual stuff, and now I am going to plug the Ethernet back in. 

...When you are printing via WiFi then connect a cable directly to the printer, you are often left with two of the same printer added within the Print Controls in System Settings.    So once you have your system the way you like it again, it&rsquo;s a good idea to go into Print settings and delete the one you don&rsquo;t want.  ]]></content:encoded></item><item><title>Can you save this printer?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2025-04-08T09:43:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpenvymakesmepuke.php#unique-entry-id-2111</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpenvymakesmepuke.php#unique-entry-id-2111</guid><content:encoded><![CDATA[Can you save my HP Envy 6400 that thinks it has a paper jam but I don't think it does?


...Th most up to date driver, when not automatically downloaded via the operating system, can usually be found online, given that HP hasn&rsquo;t stopped updating the driver for the latest OS.  ...  Honestly&hellip;these HP Envy&rsquo;s aren&rsquo;t worth much of an effort and I would not recommend paying me to visit just for the attempt to revive it.  ]]></content:encoded></item><item><title>Do I update my printer to work?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2025-04-08T09:30:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updatenottheprinterbutthemac.php#unique-entry-id-2110</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updatenottheprinterbutthemac.php#unique-entry-id-2110</guid><content:encoded><![CDATA[It&rsquo;s usually reliant on the computer to be up to date then the printer company to update their driver to fit the computer&rsquo;s Operating system which is then USUALLY automatically fed down to the computer through an automatic update.    However some printer companies will abandon updating drivers for their older printers as Apple and Microsoft continue to update their computers.  ...  All this said, I don&rsquo;t recall exactly what printer was not working and what OS your computer was on. ]]></content:encoded></item><item><title>Rid me of google photos&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><category>google</category><dc:date>2025-04-07T19:30:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletegphotosapp.php#unique-entry-id-2109</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletegphotosapp.php#unique-entry-id-2109</guid><content:encoded><![CDATA[(You helped me with this a couple of years ago &hellip; I downloaded some photos from someone and the next thing I know all my photo were imported to google photos. ...  Their solution was to buy more space. one I do not like google having all has photos and two it&rsquo;s $20 a month! ...  SO I do not know how you did it because I could only delete 100 photos at a time, but you manage to figure out away to delete the whole portfolio of photos. ]]></content:encoded></item><item><title>What&#x27;s the best VPN?</title><dc:creator>sells@mac.com</dc:creator><category>vpn</category><dc:date>2025-04-07T19:30:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nordisagoodstarter.php#unique-entry-id-2108</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nordisagoodstarter.php#unique-entry-id-2108</guid><content:encoded><![CDATA[Along this line of thought&hellip;I&rsquo;m also thinking adding a VPN because he also does not listen to me regarding logging into internet at hotels. 

...I don&rsquo;t leave it on all the time but if I&rsquo;m leaving the house it&rsquo;s always a good idea.    The VPN landscape will most likely be changing in the next 3 years due to some political reasons in the US but for now, it&rsquo;s still the absolute best way to protect yourself when traveling.  ]]></content:encoded></item><item><title>Where should I be storing my documents?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>pages</category><category>Microsoft Office</category><dc:date>2025-04-07T19:30:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pickoneandstickwithit.php#unique-entry-id-2107</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pickoneandstickwithit.php#unique-entry-id-2107</guid><content:encoded><![CDATA[When I recently was helping him attach a recommendation document to a website for a student it appeared that family member does not save his documents to his hard drive?? ...  I want to make sure with his new computer he follows a regime with proper privacy and storage considerations in mind.

...It&rsquo;s matter of understanding the wording in the finder when you go to save a document.  ]]></content:encoded></item><item><title>Which backup should I be using?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2025-04-07T19:30:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmisgoodbutnotalone.php#unique-entry-id-2106</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmisgoodbutnotalone.php#unique-entry-id-2106</guid><content:encoded><![CDATA[I said, &ldquo;No the little black drive you are supposed to plug into each night&hellip;oh that&hellip;not recently&hellip;&rdquo;  Good news for any recent writing, it should be in the cloud. ...  I just don&rsquo;t want to force him to back up photos to an external drive down the road and optimize to the cloud&hellip;any effort will likely not be met properly if you catch my rift.

...We&rsquo;d just have to reinstall whatever third party applications he may have been using like MS Office etc&hellip; We can also pull original pictures back down from the cloud as well.  ]]></content:encoded></item><item><title>Which computer should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Recommendations</category><dc:date>2025-04-07T19:30:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichoneforhub.php#unique-entry-id-2105</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichoneforhub.php#unique-entry-id-2105</guid><content:encoded><![CDATA[He primarily uses it for internet search, writing in Pages, stores photos, occasionally streaming sporting event or show - no gaming, spreadsheets, or photo-editing really, so from that stand point MacBook Air would seem sufficient.    Biggest question is his photo library is likely the largest storage item for him and I know MacbookAir does not have as much storage capacity as Pro does. 

...I agree that it&rsquo;s a good idea to keep local copies of your photos but it really comes down to a question of connivence and finance.  ]]></content:encoded></item><item><title>How to save photos from an icloud library</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><dc:date>2025-04-07T19:27:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/famgonegrabphotos.php#unique-entry-id-2104</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/famgonegrabphotos.php#unique-entry-id-2104</guid><content:encoded><![CDATA[If you still have access to her apple computer (Mac) and she had been using it to view her pictures within the Photos app AND the setting of &ldquo;download originals&rdquo; was selected then we could retrieve them from there and move them over to a new machine. 


...If you know the password to her AppleID and you have access to another of her devices like an iPhone then you could log in to iCloud.com and download the entire photo library from there onto any computer you wish.


...If she had a time machine backup from a computer, you may be able to retrieve them that way as well (given the option of &ldquo;download originals&rdquo; had been checked from the backed up computer in the past.)
]]></content:encoded></item><item><title>Can I lock down my child&#x27;s device?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2025-04-07T19:26:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yestoparentalcontols.php#unique-entry-id-2103</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yestoparentalcontols.php#unique-entry-id-2103</guid><content:encoded><![CDATA[It works by the parent designating the child as a child within the family then applying a 4 digit code to the parental control area of the their phone.  ...  There are some places that need improvement of course but overall, a parent that can follow a few guidelines and DOES NOT forget the 4 digit code they place on their child&rsquo;s device can be successful.  


...Therefore, the more locked down you make your child&rsquo;s device, the less useful they will find it and that is where the never ending struggle between child/parent continues.  
]]></content:encoded></item><item><title>Wifi and Ethernet at the same time?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2025-04-07T19:24:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notodoubledip.php#unique-entry-id-2102</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notodoubledip.php#unique-entry-id-2102</guid><content:encoded><![CDATA[Scotty, can I use the WiFi on my MacBook Pro and a network cable from my router/modem simultaneously?


...You can connect an ethernet cable using an adapter of course while the wifi is still active on the laptop but the laptop will default to ethernet as soon as it detects its presence.    It won&rsquo;t pull from both sources of data if that&rsquo;s what you mean.  ]]></content:encoded></item><item><title>Why won&#x27;t my email go out?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>gmail</category><dc:date>2025-04-02T07:29:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chooseoutgoingright.php#unique-entry-id-2101</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chooseoutgoingright.php#unique-entry-id-2101</guid><content:encoded><![CDATA[just tried sending an email from the gmail account in this new location and I was not sure how to answer this message that popped up?


...Select the Gmail option if it pops up when trying to send via gmail.    Each email account has its own sending server and sometimes when one fails temporarily, the email account will ask if it can borrow another one.  ]]></content:encoded></item><item><title>How can I move pictures from my phone to my computer?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2025-04-01T22:43:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/63d6989cfc888ac599b0ebf12cb8c8de-2100.php#unique-entry-id-2100</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/63d6989cfc888ac599b0ebf12cb8c8de-2100.php#unique-entry-id-2100</guid><content:encoded><![CDATA[Picture syncing has changed tremendously over the last decade and we really don't usually connect our phones to our computers anymore in order to move pictures.    In fact, one would have to have iCloud syncing turned off for them to even only exist on your phone so my guess is that we may be missing something here.    However, if you do want to move pictures from your phone, then syncing setting for iCloud would have to either have been disabled or turned to "keep originals" on your phone.  ]]></content:encoded></item><item><title>Is there built in virus protection on the mac?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2025-03-26T07:51:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gatekeeper.php#unique-entry-id-2099</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gatekeeper.php#unique-entry-id-2099</guid><content:encoded><![CDATA[My computer started doing some really wacky things last night and I&rsquo;m concerned there might be a virus.   Can you tell me what the built-in software virus program is so I can make sure that it&rsquo;s made it run?


...If the human puts their password in at the wrong time, that gives the computer permission to install something.  ]]></content:encoded></item><item><title>How do I sync text messages across my devices</title><dc:creator>sells@mac.com</dc:creator><category>iMessage</category><category>Messages</category><dc:date>2025-03-22T06:03:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncingmessages.php#unique-entry-id-2098</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncingmessages.php#unique-entry-id-2098</guid><content:encoded><![CDATA[Next, on the phone and iPad go to settings, on the computer you'll be going to settings within the Messages application itself.  


...You have both your phone number checked as well as your email address in receive but only the phone number checked on outgoing messages.


...If you see a box that says "Enable messages in the cloud" be sure that's checked as well.  
]]></content:encoded></item><item><title>My junk filtering is too strong</title><dc:creator>sells@mac.com</dc:creator><category>junk mail filtering</category><category>spam</category><dc:date>2025-03-18T09:32:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calmdownjunkfiltering.php#unique-entry-id-2097</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calmdownjunkfiltering.php#unique-entry-id-2097</guid><content:encoded><![CDATA[If you find that email is moving into junk more often than you&rsquo;d like then you may decide to take the (sort of) drastic step of resetting your junk mail filtering.  


I call that drastic as you may open the flood gates a bit since you&rsquo;ll be telling the computer, forget all the times I ever said something was junk.  ...  You may also want to check the other settings in the Junk settings panel as seen above to make sure you aren&rsquo;t being to restrictive before using the reset option.  
]]></content:encoded></item><item><title>I&#x27;m getting to much junk</title><dc:creator>sells@mac.com</dc:creator><category>junk mail filtering</category><category>spam</category><dc:date>2025-03-18T09:12:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spamspamspam.php#unique-entry-id-2096</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spamspamspam.php#unique-entry-id-2096</guid><content:encoded><![CDATA[It has somehow now gotten through and I&rsquo;d like to know if it&rsquo;s okay to hit the Unsubscribe button or is it phishing, hoping I&rsquo;ll hit it and then they somehow get into my computer?


...This one is safer to use as it puts Apple in the middle and doesn't allow you to have direct contact with that company.  

...Last method:  If all else fails you can always create a rule that says something like: if email contains the word "politic" then delete it.  ]]></content:encoded></item><item><title>Keynote on dual monitors during Zoom</title><dc:creator>sells@mac.com</dc:creator><category>zoom</category><dc:date>2025-03-11T08:42:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dualzoomminotors.php#unique-entry-id-2095</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dualzoomminotors.php#unique-entry-id-2095</guid><content:encoded><![CDATA[I realized that if I connect my laptop to my monitor, which allows me to see everything better, my slides  don&rsquo;t always advance properly, especially the ones that use the &ldquo;appear&rdquo; animation function within slides (on Keynote). ...  It&rsquo;s not a do or die situation, but would definitely enhance my experience if I could get that to work.


...Keep in mind that when using Zoom with multiple monitors, you need to let Zoom know if you are sharing only the left one, only the right one, or both.  ]]></content:encoded></item><item><title>Buying a new computer?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><category>storage</category><dc:date>2025-02-10T21:09:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buybig.php#unique-entry-id-2094</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buybig.php#unique-entry-id-2094</guid><content:encoded><![CDATA[The best thing to do is find out what size drive you currently have and how much of that drive you're currently using.  

...If you're only currently using half of the space of your drive, you may be able to get away with buying the same size drive on your new computer.  

...If you have any questions as to which model is best for you, or you'd like to try and reduce the amount of old files before you purchase, I'm happy to walk you through what I think fits you best then assist with the data transfer once it arrives.  ]]></content:encoded></item><item><title>Data Transfer now done remotely</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2025-02-10T20:53:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/datatransviazoom.php#unique-entry-id-2093</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/datatransviazoom.php#unique-entry-id-2093</guid><content:encoded><![CDATA[In today&rsquo;s age of Zoom and remote sessions, it&rsquo;s no longer necessary to take your computer offsite  to do data transfers overnight.  

...New computer (Just take it out of the box but don&rsquo;t turn it on)

...The second session will take around an hour as I remote in to the new computer and do the heavier clean up work.  ]]></content:encoded></item><item><title>What adapter do I need for this old Apple monitor?</title><dc:creator>sells@mac.com</dc:creator><category>Monitors</category><dc:date>2025-02-01T07:55:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/monadapter.php#unique-entry-id-2092</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/monadapter.php#unique-entry-id-2092</guid><content:encoded><![CDATA[That&rsquo;s an old 27&rdquo; Apple monitor I do believe and it had one cable that broke out into a few different ones including the old mag safe power adapter and what you&rsquo;re holding there, which looks like the &ldquo;mini display port&rdquo;.  

...I had one of these monitors for many years and loved it but compared to current modern monitors, it uses a massive amount more energy and is not as good as current resolutions.  ...  I eventually phased mine out but it could be worth the price of the adapter just to keep it in use for a bit longer.  ]]></content:encoded></item><item><title>What speed internet should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>wifi</category><dc:date>2025-01-23T18:25:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bighousebigproblems.php#unique-entry-id-2091</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bighousebigproblems.php#unique-entry-id-2091</guid><content:encoded><![CDATA[I am in FL trying to decide on internet and want fast enough speed for whole house internet (with repeaters or extenders) , smart tv / UTube Tv.  

...Keep in mind when someone says you have &ldquo;gigabit speeds&rdquo; that is when being delivered via a wire.  ...  You want the best ability to broadcast out 2.4 as you can.  ]]></content:encoded></item><item><title>Wifi doesn&#x27;t overheat the battery</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><category>wifi</category><category>wireless</category><dc:date>2025-01-23T18:24:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/7be0a3c60be5d286503eca528830e314-2090.php#unique-entry-id-2090</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/7be0a3c60be5d286503eca528830e314-2090.php#unique-entry-id-2090</guid><content:encoded><![CDATA[Your internet is either good or bad and the speed is in no way tied to how much battery power the laptop or iPad has.    It would be the exact same as saying "my phone only has one bar because my battery is about to die.&rdquo;  

...Now it is very likely that the computer is overheating for another reason and if it&rsquo;s a Chinese battery, carry a fire extinguisher around because I&rsquo;ve seen that exact behavior in poor quality batteries many many times.  
]]></content:encoded></item><item><title>New batteries are never reliable.</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2025-01-23T18:22:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/anothersmokesthedust.php#unique-entry-id-2089</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/anothersmokesthedust.php#unique-entry-id-2089</guid><content:encoded><![CDATA[My 2017 MacBook Pro is acting up at a critical time finishing up my dissertation, and I am trying to determine if I need a Genius Bar appointment or possibly a new computer or hopefully neither. 

...Once a battery has reached up in to that number of times of having been discharged and recharged fully, it&rsquo;s time to move on.    To find out how many cycles your computer has gone through, you can go to &ldquo;About this Mac&rdquo; under the Apple logo in the corner of your computer.  ]]></content:encoded></item><item><title>The Google space paradox</title><dc:creator>sells@mac.com</dc:creator><category>google</category><dc:date>2025-01-20T12:29:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingmoregspace.php#unique-entry-id-2088</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingmoregspace.php#unique-entry-id-2088</guid><content:encoded><![CDATA[As much as I like to be frugal, it would be easier and it&rsquo;s usually not too expensive.  ...  I do often see people accidentally connecting Google Photos to their iCloud account and Google then backs those pictures (which are already in iCloud) therefore allowing them to justify asking you to buy more space as well.    But if your Google drive space is not being taken up by photos and only email instead, then yes, it makes sense to buy your way out of the problem.  ]]></content:encoded></item><item><title>Don&#x27;t trust a quationable backup hard drive</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2025-01-01T11:41:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/donttrustbackupdrivefailing.php#unique-entry-id-2087</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/donttrustbackupdrivefailing.php#unique-entry-id-2087</guid><content:encoded><![CDATA[It doesn&rsquo;t seem to recognize it, whereas it used to give that message once and then it would work when I hit &ldquo;backup now&rdquo; a second time.


...If you would like to give the WD drive a little more chance however (and save some money for a bit) you could always wipe the drive, reformat it, then start the Time Machine backups over again.  

...There are other support files that could be deleted in order to get the drive to behave properly but honestly, I like using the analogy that a backup drive is like a scuba tank.  ]]></content:encoded></item><item><title>Easy TV viewing for elderly</title><dc:creator>sells@mac.com</dc:creator><category>Accessibility</category><dc:date>2024-12-05T18:39:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigbuttontv.php#unique-entry-id-2086</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigbuttontv.php#unique-entry-id-2086</guid><content:encoded><![CDATA[It doesn&rsquo;t seem to recognize it, whereas it used to give that message once and then it would work when I hit &ldquo;backup now&rdquo; a second time.


...If you would like to give the WD drive a little more chance however (and save some money for a bit) you could always wipe the drive, reformat it, then start the Time Machine backups over again.  

...There are other support files that could be deleted in order to get the drive to behave properly but honestly, I like using the analogy that a backup drive is like a scuba tank.  ]]></content:encoded></item><item><title>iPhone rings once then goes to voicemail</title><dc:creator>sells@mac.com</dc:creator><category>ATT/Verizon</category><dc:date>2024-12-05T12:45:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/00d820c49dd599257472258fa509fe8c-2085.php#unique-entry-id-2085</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/00d820c49dd599257472258fa509fe8c-2085.php#unique-entry-id-2085</guid><content:encoded><![CDATA[Hi Scotty wife's phone is ringing once then going to voice mail, we checked settings, focus etc.  we then backed up icloud and then wiped phone and reinstalled still doing same thing, any ideas?


...Good troubleshooting steps on your part but I think you might be better served calling your provider ATT/Verizon etc&hellip; and having them adjust the time out time.  

...My guess is that it's somehow gotten set at the provider level to move to voicemail sooner than you'd like.  ]]></content:encoded></item><item><title>Why am I being charged twice for Adobe?</title><dc:creator>sells@mac.com</dc:creator><category>Adobe</category><dc:date>2024-12-04T07:53:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adobechargedtwice.php#unique-entry-id-2084</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adobechargedtwice.php#unique-entry-id-2084</guid><content:encoded><![CDATA[These will not be related to each other so there won't be any evidence of one account associated to the other.  


...If you do, you would see a small infinity looking symbol in the menu bar on the right side of your screen.  

...Lastly, if you still haven't found which two accounts are associated to the charges,  then let me know how you are seeing the charges.  ]]></content:encoded></item><item><title>Kid going to college. Which mac?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2024-08-06T10:40:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airforcollege.php#unique-entry-id-2083</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airforcollege.php#unique-entry-id-2083</guid><content:encoded><![CDATA[My son is going to college in a couple of weeks and want to know what MacBook you recommend for him. 


...MacBook Air all the way for college kids unless they are going straight into graphic design, music, architecture, art, etc&hellip; general college however doesn&rsquo;t require massive power for regular applications in general college like word, powerpoint, etc&hellip;. ...  That&rsquo;s the number one problem I see is that people buy too small a drive and end up running out of space.  ]]></content:encoded></item><item><title>Leave your AppleID alone</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2024-06-21T18:10:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontchangeappid.php#unique-entry-id-2082</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontchangeappid.php#unique-entry-id-2082</guid><content:encoded><![CDATA[I'm in the process changing my email address over to a new one since there's so much junk mail associated to my old Comcast email.  

...Keep in mind this is a username much more than an email address.  ...  It just happens to look like an email address to you.  ]]></content:encoded></item><item><title>Time for an iPad in my life?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2024-06-20T12:27:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadintolife.php#unique-entry-id-2081</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadintolife.php#unique-entry-id-2081</guid><content:encoded><![CDATA[But if you&rsquo;re just traveling with it and will still be using your laptop then that&rsquo;s a totally different story.    Having an iPad as a complimentary device to your laptop is great because you can use it as a second display via Sidecar, Apple&rsquo;s on board display software.  


...The pencil is way over priced and you may lose one before you learn to keep up with it better (personal experience) but it&rsquo;s great if drawing, sketching, brainstorming on paper is your type of thing.  ]]></content:encoded></item><item><title>Checking IMAP trash settings across devices</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2024-06-18T09:58:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailsettingsdeleted.php#unique-entry-id-2080</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailsettingsdeleted.php#unique-entry-id-2080</guid><content:encoded><![CDATA[To complicate matters, your mailbox behavior settings (how long trash can sit before it is automatically merged&hellip;30 days, a year, when quitting mail, etc&hellip;).   These settings do not sync across devices so you'd need to check both the settings on the phone as well as any computer you have you mail set up on.  

...Settings: iCloud: iCloud Mail: Mailbox Behaviors: then on the next window you can adjust deletes/archived, how soon to delete, and which mailbox your trash will be sent to. ]]></content:encoded></item><item><title>2019 iMac is running slow.  What else is new?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2024-06-18T09:53:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2019whatharddrivetype.php#unique-entry-id-2079</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2019whatharddrivetype.php#unique-entry-id-2079</guid><content:encoded><![CDATA[People say &ldquo;my computer is slow&rdquo; they mean one of two things, my actual computer is slow, or my internet is slow.  ...  The main question to ask here is&hellip;Is the hard drive a solid state, fusion (hybrid) or a SATA? ...  I can&rsquo;t remember which version you have but if you&rsquo;d like to find out, you can go to &ldquo;about this Mac&rdquo;, select More Info, select storage and it should tell you there.  ]]></content:encoded></item><item><title>eSIM turned off iMessage</title><dc:creator>sells@mac.com</dc:creator><category>iMessage</category><dc:date>2024-06-18T09:48:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/esimoffimessage.php#unique-entry-id-2078</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/esimoffimessage.php#unique-entry-id-2078</guid><content:encoded><![CDATA[Ever since I changed my eSim, now I'm only getting green text messages.


...Be sure that iMessage is turned on:  (You may be asked to log in to your Apple ID.)


Under &ldquo;Send & Receive&rdquo; be sure that both your email AND phone number are checked.
]]></content:encoded></item><item><title>Just use iCloud backup for your phone</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2024-04-05T11:35:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmicloudbckup.php#unique-entry-id-2077</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmicloudbckup.php#unique-entry-id-2077</guid><content:encoded><![CDATA[I'm trying to backup my phone to my computer and I can't find how to do it. 


...To see if iCloud backup is turned on, on the phone go to Settings: Select your name at the top: iCloud (5th item down): scroll down to Device Backups and select iCloud Backup.  

...Unless you have a compelling reason you feel you should be backing up to the computer, I would just allow the phone to backup to the cloud.  ]]></content:encoded></item><item><title>Don&#x27;t encrypt time machine drives</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2024-04-05T11:34:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notoencrypt.php#unique-entry-id-2076</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notoencrypt.php#unique-entry-id-2076</guid><content:encoded><![CDATA[My external backup drive is asking for a password and I don't know what it wants.


...Looks like you may have chosen to &ldquo;encrypt&rdquo; the backup hard drive that Time Machine uses and may not know the password.  ...  Easiest thing to do here would be to just wipe the external drive and let Time Machine just start over again.  ]]></content:encoded></item><item><title>How to check if contacts are syning</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>contacts</category><dc:date>2024-03-07T19:24:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/secondaryaccountforcontacts.php#unique-entry-id-2075</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/secondaryaccountforcontacts.php#unique-entry-id-2075</guid><content:encoded><![CDATA[We're using a secondary iCloud account for contact syncing with our business but not sure if it's working.  

...Next, go to iCloud.com and log into that same account and see if the contact made it up to the cloud.


...Keep in mind, if she&rsquo;s clicked on her personal contact list, it won&rsquo;t be there but absolutely be there in All Contacts at the top as long as she has the secondary iCloud account added on her phone.  ]]></content:encoded></item><item><title>How to wipe your iPhone for a fresh start.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2024-03-07T19:13:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wipineiphonefreststart.php#unique-entry-id-2074</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wipineiphonefreststart.php#unique-entry-id-2074</guid><content:encoded><![CDATA[Before beginning, it&rsquo;s not a bad idea to make a note of your favorite apps as they&rsquo;ll be gone until you redownload them in the App Store at the end of this process.


...As I said, it&rsquo;s not the most elegant solution but it will resolve the issue as the problem is the corrupt iCloud data.  


...Your primary iCloud account is your @me.com however looks like you were logged into the store via your @larkelliott.com account so after the phone has finished the setup you may consider either sticking with @me.com as your new store account or moving back to the old @larkelliott.com account for the store ONLY.  
]]></content:encoded></item><item><title>Can I cancel Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2024-02-29T07:51:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yescanceloffice.php#unique-entry-id-2073</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yescanceloffice.php#unique-entry-id-2073</guid><content:encoded><![CDATA[Once logged in on that webpage, you can look at subscriptions and it will tell you if you&rsquo;re subscribed.    I don&rsquo;t recall if you have a subscription to office or if it had been paid outright.  

...So you may consider moving to a different (free) option in the future like Apple&rsquo;s office suite Pages, Keynote, and Numbers or Google Docs which is webpage based.
]]></content:encoded></item><item><title>Files won&#x27;t download from OneDrive</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>cloud</category><dc:date>2024-02-29T07:39:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onedrivenodrive.php#unique-entry-id-2072</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onedrivenodrive.php#unique-entry-id-2072</guid><content:encoded><![CDATA[I'm trying to pull down files from my OneDrive account on my Mac within the finder and I'm getting the following error.


...Then you could try requesting the download of each file or sub folder individually instead of the root folder they&rsquo;re contained in.  


...If you find a specific file or sub folder that is really a problem, you can make a note of it or right click and add a tag like the color red.  ]]></content:encoded></item><item><title>Phone stopped recieiving calls</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2024-02-22T08:57:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phonesiminactive.php#unique-entry-id-2071</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phonesiminactive.php#unique-entry-id-2071</guid><content:encoded><![CDATA[The fact that both yours and Linda&rsquo;s are having the same problem would point to the provider or company. ...  In other words, if you pull the SIM card from a phone, you can usually still text with it or even make FaceTime calls.    So first before we meet, take a second to check your billing with your phone provider to make sure there hasn&rsquo;t been a billing error of some sort.  ]]></content:encoded></item><item><title>Can I restore my deleted emails from Gmail?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2024-02-14T14:45:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmaildissaprs.php#unique-entry-id-2070</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmaildissaprs.php#unique-entry-id-2070</guid><content:encoded><![CDATA[If your email was categorized as a Google &ldquo;workspace&rdquo; email which means it&rsquo;s a business class email, then Google provides an ability to restore deleted messages.


...You would have workspace email if you had bought a domain name from Google for instance or if your email were part of a bundle of emails belonging to a company.  


You can try logging in at workspace.google.com and select &ldquo;admin console&rdquo;  but if your email is not classified as workspace, that page will reject the login.  ]]></content:encoded></item><item><title>It&#x27;s time to move away from POP email...like 20 years ago.</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2024-02-13T19:32:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/popareukiddingme.php#unique-entry-id-2069</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/popareukiddingme.php#unique-entry-id-2069</guid><content:encoded><![CDATA[I noticed your old computer&rsquo;s email settings are POP instead of the new way more modern IMAP settings.  ...  This means that when you drag an email out of your inbox and into one of those folders, it leaves the servers and will not sync to any other device or computer in your ecosystem.  

...It would involve, exporting that inbox on the old computer, moving that exported inbox over to the new computer, importing that inbox into the new computer&rsquo;s mail program then dragging those emails into whatever folder you wish.  
]]></content:encoded></item><item><title>What&#x27;s going on with my battery?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2024-02-08T08:54:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/secretcommandbatterylife.php#unique-entry-id-2068</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/secretcommandbatterylife.php#unique-entry-id-2068</guid><content:encoded><![CDATA[-Others who have charged their laptops with this charger have a similar issue where they have heard the &ldquo;ding&rdquo; over and over as if it&rsquo;s intermittently charging but can&rsquo;t stay charging (which is also what I&rsquo;m experiencing)


...She is able to use the laptop (meaning it does get power) but there is clearly some issue with the charge and she thinks it may be a port and a cord issue.    She&rsquo;s spoken with Apple and gone to the store multiple times but can&rsquo;t always replicate the issue when there so they&rsquo;ve been unable to definitely diagnose what&rsquo;s going on.  
]]></content:encoded></item><item><title>Working around Airplay/Fairplay over to AppleTV</title><dc:creator>sells@mac.com</dc:creator><category>Airplay</category><dc:date>2024-02-06T21:21:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/b4702014d8b68b87ed42d8f229531d16-2067.php#unique-entry-id-2067</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/b4702014d8b68b87ed42d8f229531d16-2067.php#unique-entry-id-2067</guid><content:encoded><![CDATA[I do feel that IF you already had the ITV app installed on the AppleTV, then simply using the NordVPN app with the UK IP address would allow the App to stream directly from within the AppleTV itself.  


...Not only do you need to have a UK IP address, but also you need to have logged out or or cancelled any Apple Music subscription.  ...  So it may not be as easy as getting off the plane, joining somebody&rsquo;s wifi in the UK, then connecting your AppleTV to a tv and downloading the App.  ]]></content:encoded></item><item><title>How can I make my email more secure?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><category>security</category><dc:date>2024-02-05T08:05:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/f8161e8a31e81db642da886e0ad33238-2066.php#unique-entry-id-2066</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/f8161e8a31e81db642da886e0ad33238-2066.php#unique-entry-id-2066</guid><content:encoded><![CDATA[I do feel that IF you already had the ITV app installed on the AppleTV, then simply using the NordVPN app with the UK IP address would allow the App to stream directly from within the AppleTV itself.  


...Not only do you need to have a UK IP address, but also you need to have logged out or or cancelled any Apple Music subscription.  ...  So it may not be as easy as getting off the plane, joining somebody&rsquo;s wifi in the UK, then connecting your AppleTV to a tv and downloading the App.  ]]></content:encoded></item><item><title>This is a SCAM&#x21; DO NOT CALL THESE PEOPLE&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>scams</category><category>viruses</category><dc:date>2024-01-31T16:48:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nostopfallingforthesethings.php#unique-entry-id-2065</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nostopfallingforthesethings.php#unique-entry-id-2065</guid><content:encoded><![CDATA[Sorry to bother but I did not order this do you think scam or should I call? 


...Better thing to do is to monitor your bank transactions carefully (ALWAYS) and if you did see anything unexplainable, contact the bank to have them cancel or refund any payments you did not authorize.


...This particular example is designed to scare you into thinking you&rsquo;ve paid something so that you&rsquo;d be more likely to call them. ]]></content:encoded></item><item><title>What computer should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2024-01-30T16:17:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatcolorshouldipaintmykitchen.php#unique-entry-id-2064</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatcolorshouldipaintmykitchen.php#unique-entry-id-2064</guid><content:encoded><![CDATA[Do you have a recommendation for a new one we could get?  

...The main reason is that Apple has finally moved away from spinning hard drives.  

...If you prefer to consider a laptop, you could always add an additional monitor to a laptop and have both a desktop computer experience and the portability of a laptop.  ]]></content:encoded></item><item><title>Should I call this number?</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>viruses</category><dc:date>2024-01-30T14:29:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nononopleasestop.php#unique-entry-id-2063</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nononopleasestop.php#unique-entry-id-2063</guid><content:encoded><![CDATA[It says I should call this number. 

...Quit Safari, hold down the shift key and restart.   That&rsquo;s just an add trying to trick you into thinking you have a virus.  ]]></content:encoded></item><item><title>Cannot Verify Server?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2024-01-30T14:24:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wheredidthatcomefrom.php#unique-entry-id-2062</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wheredidthatcomefrom.php#unique-entry-id-2062</guid><content:encoded><![CDATA[This seems to keep popping up on my phone whether I think I'm in the house or in the car or on the road I just keep hitting cancel any ideas?


...You should then see the email account above.  ...  If you don't see it under Mail in settings, try going to Calendar.  
]]></content:encoded></item><item><title>How can I stop paying for subscriptions my kids use?</title><dc:creator>sells@mac.com</dc:creator><category>Apple music</category><category>Apple ID</category><dc:date>2024-01-30T14:19:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/getoffmycc.php#unique-entry-id-2061</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/getoffmycc.php#unique-entry-id-2061</guid><content:encoded><![CDATA[I need to figure out a way for my family to start paying their own subscriptions to Apple.    I am getting everyones bills and dont want to carry all of these subscriptions.  


...Each person would have to have their own method of payment linked to their AppleID.]]></content:encoded></item><item><title>Harvesting OneDrive data</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2024-01-18T08:16:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onedrivedownload.php#unique-entry-id-2060</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onedrivedownload.php#unique-entry-id-2060</guid><content:encoded><![CDATA[I need to figure out a way for my family to start paying their own subscriptions to Apple.    I am getting everyones bills and dont want to carry all of these subscriptions.  


...Each person would have to have their own method of payment linked to their AppleID.]]></content:encoded></item><item><title>Are these notifications as sam?</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>scams</category><dc:date>2023-12-22T15:21:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesgarbagenotifcation.php#unique-entry-id-2059</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesgarbagenotifcation.php#unique-entry-id-2059</guid><content:encoded><![CDATA[It is simply a notification that you have accidentally allowed by having visited a garbage website.    While on that website, you were asked if you'd like to allow notifications.  

...Select any/all the sites listed one by one and remove them from the list.
]]></content:encoded></item><item><title>Software Update stuck on 14.2 Sonoma</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2023-12-18T08:31:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sonomastuck.php#unique-entry-id-2058</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sonomastuck.php#unique-entry-id-2058</guid><content:encoded><![CDATA[Go directly to the App Store and initiate the update from there&hellip;


...Use the support link provided by Apple which can be found here:


...As always, having an up to date backup is a good idea before doing any software changes.  
]]></content:encoded></item><item><title>Lost a sticky note</title><dc:creator>sells@mac.com</dc:creator><category>Stickies</category><dc:date>2023-12-18T07:48:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wheredthestickygo.php#unique-entry-id-2057</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wheredthestickygo.php#unique-entry-id-2057</guid><content:encoded><![CDATA[If that doesn't work, the good news is that when you close a sticky by using the top left corner of the note, it will always ask you if you'd like to save.  ...  So you could search in a finder window for .txt and it will reveal every text file on your computer, one of which will be that saved sticky.  

...Keep in mind, if you DO find the .txt saved file, you'd have to open it (default will be text edit) then copy/paste the contents back in to a new sticky.  ]]></content:encoded></item><item><title>Setting up Time Machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2023-12-18T07:45:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupbutdontencrypt.php#unique-entry-id-2056</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupbutdontencrypt.php#unique-entry-id-2056</guid><content:encoded><![CDATA[My new Seagate Time Machine arrived but despite me setting up a password several times, nothing is happening.  

...With all other drives you may be using, disconnected, select the new drive you just purchased.  ...  That is totally normal since you most likely just purchased it so there would be noting on that drive yet anyway.  ]]></content:encoded></item><item><title>My battery is failing.</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2023-11-28T09:12:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batbitesdust.php#unique-entry-id-2055</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batbitesdust.php#unique-entry-id-2055</guid><content:encoded><![CDATA[Batteries do often fail before the life of the computer has expired so sometimes throwing $150-200 for a new battery installed by Apple is the way to go.    If your computer is 5 years old or less, that&rsquo;s an ok investment.    If your computer is closer to 7 years old, that may not be the best route.  
]]></content:encoded></item><item><title>How do I make labels for my Christmas cards?</title><dc:creator>sells@mac.com</dc:creator><category>christmas cards</category><dc:date>2023-11-06T13:02:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cardsagainandagain.php#unique-entry-id-2054</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cardsagainandagain.php#unique-entry-id-2054</guid><content:encoded><![CDATA[I want to make sure that the outcome of doing the labels will be what I want it to be and that it will be easy for me to update the list each year to reflect new addresses, new friends to send cards and delete recipients as needed.  

...Note, if you don&rsquo;t flip them back in Contacts from company back to individual, if they were to call you, on your phone you would see &ldquo;Mr and Mrs. Smith&rdquo; incoming call.  


If you&rsquo;d like, we can do a remote session and I can assign you the proper homework steps before we go to print later after you&rsquo;ve added all the Mr. Ms, family etc&hellip; stuff.  
]]></content:encoded></item><item><title>How can I get my pics over to my TV?</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2023-11-01T21:34:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/streamtoappletvpics.php#unique-entry-id-2053</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/streamtoappletvpics.php#unique-entry-id-2053</guid><content:encoded><![CDATA[Would it be possible for me to book an in person home visit and you can show me how to set up something so I could view pictures on my iPhone on my Sony TV? 


...You could just get an AppleTV ($150) which along with giving the ability to stream every type of content channel out there, also allows you to send pics and vids over.    It also allows you to just log in to your iCloud Photos without even using your phone.]]></content:encoded></item><item><title>Should I have all email adresses checked in messages?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2023-10-20T22:01:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/checkallemailsornot.php#unique-entry-id-2052</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/checkallemailsornot.php#unique-entry-id-2052</guid><content:encoded><![CDATA[Should I have all the email addresses and my phone number checked in messages preferences?


...You don&rsquo;t really need to have both email addresses checked in the messages because it&rsquo;s doubtful anyone would be texting you based on the comporium email address.  ...  If your appleID is an @me.com or @iCloud.com email address then you don&rsquo;t really have to check it.  ]]></content:encoded></item><item><title>Messages not displaying on wake</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2023-10-20T14:42:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messagesleftover.php#unique-entry-id-2051</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messagesleftover.php#unique-entry-id-2051</guid><content:encoded><![CDATA[Should I have all the email addresses and my phone number checked in messages preferences?


...You don&rsquo;t really need to have both email addresses checked in the messages because it&rsquo;s doubtful anyone would be texting you based on the comporium email address.  ...  If your appleID is an @me.com or @iCloud.com email address then you don&rsquo;t really have to check it.  ]]></content:encoded></item><item><title>Can&#x27;t get rid of invisible flagged items in mail.  </title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2023-10-20T14:04:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/invisifladded.php#unique-entry-id-2050</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/invisifladded.php#unique-entry-id-2050</guid><content:encoded><![CDATA[My mail is showing that there are flagged messages in the flagged folder but I don't have any.  

...If you've tried flagging one intentionally then selecting all and unflagging all within that box all at one time&hellip;


...Find the MailData folder that lives there and then find any file that starts with "envelope" and throw them away.  
]]></content:encoded></item><item><title>Super old version of an excel document</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2023-10-20T13:52:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exceloutofdate.php#unique-entry-id-2049</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exceloutofdate.php#unique-entry-id-2049</guid><content:encoded><![CDATA[May I please ask you about this - I cannot &ldquo;save&rdquo; my work on my excel spread sheet anymore apparently because it&rsquo;s an older version. 

...Looks like you are opening a document first created with an almost twenty year version of Excel.  ...  You're most likely using a much newer version of Excel so when you go to save, you might try choosing "save as" then you should be presented with the ability to save the document in one of many newer formats including .xlsx. 
]]></content:encoded></item><item><title>Syncing messages between devices</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2023-10-20T13:45:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncmesswicloud.php#unique-entry-id-2048</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncmesswicloud.php#unique-entry-id-2048</guid><content:encoded><![CDATA[My Mac book is showing 113 unread text messages.   It is not showing up on iPad or iPhone. any way to get that changed?


...Open the Messages settings on the MacBook and make sure that "enable messages in iCloud" is checked, then hit sync.  
]]></content:encoded></item><item><title>Can I move OneNote files to Dropbox</title><dc:creator>sells@mac.com</dc:creator><category>Onenote</category><category>Dropbox</category><dc:date>2023-09-25T18:34:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/978f4222a390e44500d58249b3dcf721-2047.php#unique-entry-id-2047</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/978f4222a390e44500d58249b3dcf721-2047.php#unique-entry-id-2047</guid><content:encoded><![CDATA[You could probably ask OneNote to begin saving its database to a different location like Dropbox but I think due to OneNotes&rsquo; file structure, I&rsquo;d leave it in OneDrive personally.    Again, don&rsquo;t think of OneNote documents as something you&rsquo;ll look at with anything other than OneNote itself.   So it really shouldn&rsquo;t matter too much as to where you store them.  ]]></content:encoded></item><item><title>Moving Documents from iCloud to Dropbox</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><category>Dropbox</category><dc:date>2023-09-25T18:29:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/draggingtoothermeansmoving.php#unique-entry-id-2046</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/draggingtoothermeansmoving.php#unique-entry-id-2046</guid><content:encoded><![CDATA[You don&rsquo;t really want them to live in both places as that will get confusing with what version is the most recent.  

...Copying a document to a new location (therefore creating a new copy of the file) requires you to hold down Option before dragging.    You&rsquo;ll see the green plus sign which means you are making a new copy of the same document but the original one will stay where it was as well.  ]]></content:encoded></item><item><title>Where does Onenote store documents on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>Onenote</category><dc:date>2023-09-25T18:23:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onenotestorage.php#unique-entry-id-2045</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onenotestorage.php#unique-entry-id-2045</guid><content:encoded><![CDATA[I signed on to the App using my husband&rsquo;s Microsoft password and both Apps are working on my phone and I pad.  

...In terms of looking at the OneNote data as just files, it's best not to think of it that way.  ...  Yes the picture is on your computer, but it's so buried in the file system, you're not going to open a folder just to look at it.  ]]></content:encoded></item><item><title>Macbook battery not lasting long enough</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2023-09-25T18:13:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/400cyclesandgoing.php#unique-entry-id-2044</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/400cyclesandgoing.php#unique-entry-id-2044</guid><content:encoded><![CDATA[Determined that I was okay to stay with my MacBook for another couple of years and now it&rsquo;s not really charging and recommended service. 

...So 1 cycle count could be 1 time you drained it all the way down or 10 times you drained only 10% of the capacity. 


...Keep in mind that you need to have your computer backed up before you hand it off for battery replacement.  ]]></content:encoded></item><item><title>External cam not connecting consistantly</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>camera</category><dc:date>2023-09-24T04:04:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatcamtype.php#unique-entry-id-2043</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatcamtype.php#unique-entry-id-2043</guid><content:encoded><![CDATA[The camera software (driver) may have been written with one version of the OS in mind but a recent update could have broken one aspect of communication.    I don&rsquo;t know what kind of camera you&rsquo;re using but it may have additional software or firmware provided by the manufacturer that we could update.  ...  It&rsquo;s also extremely difficult to go backwards on the version of MacOS you&rsquo;re running so our best bet is to just update as much as we can and hope any known issues by the camera manufacturer have been addressed in a patch.  
]]></content:encoded></item><item><title>Why does my computer shutdown?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2023-09-21T19:13:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whytheshutdown.php#unique-entry-id-2042</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whytheshutdown.php#unique-entry-id-2042</guid><content:encoded><![CDATA[Since it feels like we&rsquo;ve ruled out software being the cause of the shutdowns, that leaves the other half, which is hardware.  ...  It&rsquo;s also stored in a program called console which is on your computer however, it would be a little complicated to tell you how to get there and share the exact file.  


...Random shut downs due to heat would usually accompany fans running very high and the user would usually recognize that before the shutdown.  ]]></content:encoded></item><item><title>Setting default account for contacts</title><dc:creator>sells@mac.com</dc:creator><category>contacts</category><dc:date>2023-09-12T09:00:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/togglebucketsofcontacts.php#unique-entry-id-2041</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/togglebucketsofcontacts.php#unique-entry-id-2041</guid><content:encoded><![CDATA[How do I hide and show different sets of contacts and how do I set the default account when adding contacts?


___________


Below are screenshots of how to toggle on and off buckets on computers and iOS devices as well as how to set the default accounts on each.
]]></content:encoded></item><item><title>Goldilocks file size problem</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2023-09-07T15:45:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usesaveas.php#unique-entry-id-2040</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usesaveas.php#unique-entry-id-2040</guid><content:encoded><![CDATA[I am having trouble uploading a photo from my iPhone to register my daughter for the SAT. she can&rsquo;t take the test if the photo is not uploaded.   Completely crazy that when I go to my library and select a photo it&rsquo;s either &ldquo;too big&rdquo; or &ldquo;too small&rdquo;.


...Choose &ldquo;save as&rdquo; and from there you can lower the quality of the pic using a slider.  ]]></content:encoded></item><item><title>Network is blocking shopify secure connection</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>shopify</category><dc:date>2023-08-30T16:47:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopetosecureshopify.php#unique-entry-id-2039</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopetosecureshopify.php#unique-entry-id-2039</guid><content:encoded><![CDATA[This looks less to be the fault of your browser/computer and more the fault of the network connection/wifi router you&rsquo;re currently on.


...If that&rsquo;s the case then we need to look at the router at your current location and tell it to calm down and allow certain services to pass through.  

...Most likely in person session, but first, if you&rsquo;re on a laptop, take it to a different wifi network and try to connect then let me know.
]]></content:encoded></item><item><title>iPhone and iCloud are caught in a loop</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Backup</category><dc:date>2023-08-30T14:28:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonedataloop.php#unique-entry-id-2038</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonedataloop.php#unique-entry-id-2038</guid><content:encoded><![CDATA[This looks less to be the fault of your browser/computer and more the fault of the network connection/wifi router you&rsquo;re currently on.


...If that&rsquo;s the case then we need to look at the router at your current location and tell it to calm down and allow certain services to pass through.  

...Most likely in person session, but first, if you&rsquo;re on a laptop, take it to a different wifi network and try to connect then let me know.
]]></content:encoded></item><item><title>I&#x27;m out of iCloud storage space</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>storage</category><dc:date>2023-08-24T06:16:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itsyourbackupsdude.php#unique-entry-id-2037</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itsyourbackupsdude.php#unique-entry-id-2037</guid><content:encoded><![CDATA[I&rsquo;m ready to pay for your assistance, unless you have any magical Fix off the top of your head?&nbsp;


...Contacts alone wouldn't create so much space that would cause your iCloud space to reach over capacity.  

...Either A: they're just too many of them and you need to delete as stated above or B: you are storing your picture locally on the iOS devices which is unnessasary.  iCloud already stores copies of your pictures so having them stored in their original format then asking iCloud to backup the device is redundant.  ]]></content:encoded></item><item><title>Who faxes anymore?</title><dc:creator>sells@mac.com</dc:creator><category>fax</category><dc:date>2023-08-23T18:41:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whyareyoufaxing.php#unique-entry-id-2036</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whyareyoufaxing.php#unique-entry-id-2036</guid><content:encoded><![CDATA[If I am sharing info with family members, all with Mac or me addresses over our home wifi, is that considered secure&hellip;as secure as a fax?


...I would consider info that travels over your home wifi to be safe as long as you're using WPA2 or WPA3 encryption.  

...Lastly, the most unsecure part of faxing is that the end result is a piece of printed paper laying on a tray in someone's office.  ]]></content:encoded></item><item><title>Another device on the network is using your IP address.</title><dc:creator>sells@mac.com</dc:creator><category>Routers</category><category>networking</category><dc:date>2023-08-14T11:50:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nobigonipaddressing.php#unique-entry-id-2035</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nobigonipaddressing.php#unique-entry-id-2035</guid><content:encoded><![CDATA[This typically means your router is having trouble talking to all the devices in your house and it&rsquo;s confused about what numbers it&rsquo;s handed out.  

...Second step: If that doesn&rsquo;t work, you&rsquo;d need to log in to the router and set the DNS refresh rate to a different time.  

...If it&rsquo;s a large enough issue to you, you can schedule me in person and I&rsquo;d be happy to assist.  ]]></content:encoded></item><item><title>Website access forbidden </title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2023-08-10T08:43:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/forbidden.php#unique-entry-id-2034</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/forbidden.php#unique-entry-id-2034</guid><content:encoded><![CDATA[Yesterday, I had to close down this site from my phone because I accidentally opened up the recording at a time of quiet and tried to shut off my phone real fast&hellip; could I have pushed something weird to cause this to lock me out of the website?  

...Either you&rsquo;ve been accidentally redirected to a website that doesn&rsquo;t exist, the original site has disappeared, or you have a bad website address in your browser history and every time to think you&rsquo;re going to the correct one, you are getting pushed to the incorrect one.  


...Lastly, it could be that if you&rsquo;re using a bookmark, that bookmark needs to be updated as the web page may have moved locations and therefore the bookmark address may now point to nowhere. 
]]></content:encoded></item><item><title>Why won&#x27;t my third monitor work?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2023-07-25T16:40:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbanoothermons.php#unique-entry-id-2030</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbanoothermons.php#unique-entry-id-2030</guid><content:encoded><![CDATA[Why won't my third monitor show up?


...The new MacBook airs only support one additional monitor.


Only MacBook Pros support multiple external monitors&hellip;
]]></content:encoded></item><item><title>My camera isn&#x27;t working</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2023-07-25T11:43:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/camnotwork.php#unique-entry-id-2033</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/camnotwork.php#unique-entry-id-2033</guid><content:encoded><![CDATA[Scotty, I am having trouble with the auxiliary camera that I had to begin using after the internal camera on laptop broke.


...If the camera is unavailable in any of the other applications, it&rsquo;s the either the camera or a setting related to the camera.  

...If you&rsquo;re on the latest version of the OS Venture, go to settings, select Privacy and Security and make sure that you&rsquo;ve allowed access within the camera area.  
]]></content:encoded></item><item><title>Why isn&#x27;t my computer on the internet?</title><dc:creator>sells@mac.com</dc:creator><category>dns</category><dc:date>2023-07-12T10:27:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dnscanbeconfusing.php#unique-entry-id-2032</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dnscanbeconfusing.php#unique-entry-id-2032</guid><content:encoded><![CDATA[Remove any DNS numbers and replace them with 8.8.8.8 and 8.8.4.4   You should then seen Apply.  

...When there are no DNS numbers in settings, that means that the computer is relying on the router to do that work.  ...  I often just apply those instead of using the router's (therefore your ISP's DNS numbers.)]]></content:encoded></item><item><title>Why can&#x27;t I update my iPad?</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2023-07-10T22:12:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usethefinderluke.php#unique-entry-id-2031</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usethefinderluke.php#unique-entry-id-2031</guid><content:encoded><![CDATA[It&rsquo;s very possible the current iOS version you are on is so behind that it can&rsquo;t make that far of a jump.    The dialog box is telling you you&rsquo;d need a computer in order to make that large of a jump in operating system.  

...You connect the iPad to your computer, open a finder window (by clicking the happy face icon in the dock) then select the iPad on the left column of that window.  ]]></content:encoded></item><item><title>Can I stop getting junk mail?</title><dc:creator>sells@mac.com</dc:creator><category>junk mail filtering</category><dc:date>2023-06-19T16:39:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noyoucant.php#unique-entry-id-2029</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noyoucant.php#unique-entry-id-2029</guid><content:encoded><![CDATA[There&rsquo;s no real magic bullet to resolve junk mail other than the basic tried/true strategies.  ...  Set junk to auto delete, never use the unsubscribe button on an email you don&rsquo;t trust, in general, unsubscribe with caution, don&rsquo;t cc people. ...  If all else fails, make rules to junk things if nothing else works. ]]></content:encoded></item><item><title>How do I edit contacts in Mailchimp?</title><dc:creator>sells@mac.com</dc:creator><category>Mailchimp</category><category>Mass email</category><dc:date>2023-06-17T20:21:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailchimpedithowto.php#unique-entry-id-2028</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailchimpedithowto.php#unique-entry-id-2028</guid><content:encoded><![CDATA[I see all contacts in mail chip but could you tell me how to edit?   I don&rsquo;t have anything to mail now but could you possibly tell me how I would import etc. or whatever I need to do for when I do have something to mass mail. 

...Next, select any contact by just clicking on the email address listed and you&rsquo;ll be taken to the overview page.  ]]></content:encoded></item><item><title>Is this wifi network safe?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>security</category><dc:date>2023-06-17T20:06:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noitsnot.php#unique-entry-id-2027</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noitsnot.php#unique-entry-id-2027</guid><content:encoded><![CDATA[We just checked into our hotel in Costa Rica and they said WiFi is &ldquo;free and open to everyone on the property.&rdquo; 

...When you go to login to Wifi it says please enjoy complementary WiFi and then there is a connect button.  

...Network that requires a unique password to you like your last name and room number or something: not secure.
]]></content:encoded></item><item><title>How do I reassign signatures in email?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>signatures</category><dc:date>2023-06-17T20:05:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailsigreassign.php#unique-entry-id-2026</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailsigreassign.php#unique-entry-id-2026</guid><content:encoded><![CDATA[After I left your home, later that night I became extremely sick and have not been able to move until just about an hour ago.  

...If you see the signature there already (in the second column as seen above) then all you have to do is drag the circled item onto the account on the left.  

...If you had graphics, icons, or logos in your signature you can always copy/paste it exactly as it was by looking at a previously sent email.  ]]></content:encoded></item><item><title>How do I reinstall Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2023-06-08T10:56:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reinstoffice.php#unique-entry-id-2025</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reinstoffice.php#unique-entry-id-2025</guid><content:encoded><![CDATA[Easiest thing to do is log into your microsoft office account at office.com and find the plan you&rsquo;re currently enrolled in.  ...  That will download the installer and it&rsquo;s easy from there.  ...  Can&rsquo;t guarantee that would resolve the issue, but it&rsquo;s the next step I would try.
]]></content:encoded></item><item><title>How do I change the default application</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2023-06-07T06:34:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vhsngedefaultapplication.php#unique-entry-id-2024</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vhsngedefaultapplication.php#unique-entry-id-2024</guid><content:encoded><![CDATA[Excel will not open and &ldquo;Pages&rdquo; is now opening any documents I receive! &nbsp;

...The computer will ask if you're sure you'd like to have all .xls files to now open with Excel instead of Pages.  

...You can change what program is the default for any document or file on your Mac.  ]]></content:encoded></item><item><title>Keeping a copy of your pictures locally</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud Photo Library</category><dc:date>2023-06-06T10:49:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/downloadinonespot.php#unique-entry-id-2023</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/downloadinonespot.php#unique-entry-id-2023</guid><content:encoded><![CDATA[Hi Scotty - I want to keep full res copies of my pictures locally as well as in the cloud.   Do we just need to &ldquo;download originals to this Mac&rdquo; ONLY on our computer?    In other words, can I still select "Optimize iPhone storage&rdquo; on my iPhone in settings?  
]]></content:encoded></item><item><title>Should I install this update?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2023-06-06T10:32:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/venturaisfine.php#unique-entry-id-2022</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/venturaisfine.php#unique-entry-id-2022</guid><content:encoded><![CDATA[What's difficult for some users is how System Preferences (now called System Settings) are now laid out.    There are several new features of course but overall the transition from older OS's to the latest (Ventura) is minimal.    The only other thing to consider is how much free space you have on your hard drive.  ]]></content:encoded></item><item><title>VLC will play older versions of videos.</title><dc:creator>sells@mac.com</dc:creator><category>vlc</category><dc:date>2023-05-31T20:43:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dd5866f233245aa22d3f4c4f6953861d-2021.php#unique-entry-id-2021</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dd5866f233245aa22d3f4c4f6953861d-2021.php#unique-entry-id-2021</guid><content:encoded><![CDATA[Some of our old videos taken many years ago aren&rsquo;t compatible with the current software to play, is there some way to convert these files? 


...VLC is the Swiss Army knife of video players.  ...  VLC can be downloaded for free here.]]></content:encoded></item><item><title>How can I download all my photos from the cloud?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><dc:date>2023-05-31T20:33:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/difwaystodownloadpics.php#unique-entry-id-2020</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/difwaystodownloadpics.php#unique-entry-id-2020</guid><content:encoded><![CDATA[I am thinking there&rsquo;s likely a quicker way to do it rather than me selecting each one and downloading, then saving to the external drive.  


...The scary but safe way: If you have enough internal hard drive space, you can can drag  the current photo library on your Mac (that lives inside the Pictures folder in your User folder)  into the trash., then reopen Photos.  

...Keep in mind, photo stream's discontinuation will really only affect those who are still on very old versions of their operating systems.  ]]></content:encoded></item><item><title>Taking Parental controls a step further...</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2023-05-30T15:42:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/disableinstallremoveapps.php#unique-entry-id-2019</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/disableinstallremoveapps.php#unique-entry-id-2019</guid><content:encoded><![CDATA[So it's best to allow your child to have whatever apps they like (with your approval) then freeze the phone in that state by going into ScreenTime: Content & Privacy Restrictions: iTunes and App Store purchases:  Deleting Apps: Don't allow.    You can get away with just shutting off the ability to delete an app but if you'd like to be extremely secure, you'd want to turn off the ability to install new apps as well.  

...If they continue to complain about their first world problem of how they can't function with this draconian limit you've placed on them, just remind them there are children in Ukraine, Uganda, Afghanistan, Iran, Somalia, Syria, Yemen, Sudan, Iraq, and Lybia who might argue a different case of importance.]]></content:encoded></item><item><title>Apple is sunsetting Photo Stream</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud Photo Library</category><dc:date>2023-05-30T13:51:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0b72ba9ed95dd8dc66a2d4e902b9e3ea-2018.php#unique-entry-id-2018</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0b72ba9ed95dd8dc66a2d4e902b9e3ea-2018.php#unique-entry-id-2018</guid><content:encoded><![CDATA[This most recent email from Apple is notifying everyone to make sure that if they&rsquo;ve not transitioned to newer versions of iOS or MacOS, it&rsquo;s time to do so before they shut down the old photo stream service.


...If you&rsquo;re totally fine only trusting the cloud then just keep using &ldquo;optimize&rdquo; but if you&rsquo;d like a little more peace of mind, you should consider keeping original copies of all your photos both in the cloud and locally. 

...But there are always people who run into issues during transitions like this and that&rsquo;s why it&rsquo;s a great time to re-evaluate your photos strategy and take some time to understand where your pictures are and if you are truly backing them up both to the cloud and locally.&nbsp; ]]></content:encoded></item><item><title>When did Apple release Photo Stream?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><category>photos</category><category>MacOS</category><dc:date>2023-05-30T12:52:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backintheday.php#unique-entry-id-2017</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backintheday.php#unique-entry-id-2017</guid><content:encoded><![CDATA[Oh, just curious&hellip;.what years were the &ldquo;My Service Photo Stream&rdquo; service started/offered?      Wondered if I needed to past on this info to several friends?


...Apple introduced the old photo stream service in 2011 as part of 10.13 High Sierra.  ]]></content:encoded></item><item><title>Is my time machine working?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2023-05-30T12:47:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachcheck.php#unique-entry-id-2016</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachcheck.php#unique-entry-id-2016</guid><content:encoded><![CDATA[If I unplug the Seagate to travel, etc&hellip;..should I update each time I reconnect it?


...You should plug it in to your computer as often as you floss your teeth.    To check that it&rsquo;s backing up correctly, plug it in then go to the small clock icon in the right side of the menu bar at the top of your computer screen.  ]]></content:encoded></item><item><title>Should I check originals or optimized?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><category>photos</category><dc:date>2023-05-30T12:46:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/originalisbest.php#unique-entry-id-2015</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/originalisbest.php#unique-entry-id-2015</guid><content:encoded><![CDATA[On my Photos:  In Photo-General    : Top 4 options are checked (Auto video/Live Photos,Show Holidays, Show memories, Import)


...                              I do pay for $2.99 for iCloud Storage each month &hellip;&hellip;.so would I be safe to check &ldquo;Download Originals&rdquo; ?


...But if you don&rsquo;t have originals on your computer, that means you&rsquo;re relying completely on the cloud as your storage.  ]]></content:encoded></item><item><title>Can I update my OS?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2023-05-30T12:38:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/smallupdatesarefine.php#unique-entry-id-2014</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/smallupdatesarefine.php#unique-entry-id-2014</guid><content:encoded><![CDATA[1- My 15&rdquo; MacBook Pro &hellip;.you help me transfer all of my info  from my DeckTop computer on to Michael's lap top pro computer several months ago( maybe Oct). 

...I recall at some point, not sure if it was for the lap top computer or my old deck top, you suggested not to update, often weird things happen, etc.   

...It's just that Apple is always improving security on new updates so that's a big reason in itself to stay as up to date as possible.  
]]></content:encoded></item><item><title>1000 tabs in iPad Safari</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>safari</category><category>iOS</category><dc:date>2023-05-19T07:16:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/manytabstoomany.php#unique-entry-id-2013</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/manytabstoomany.php#unique-entry-id-2013</guid><content:encoded><![CDATA[Try to avoid using the plus symbol in the top left of Safari to open a new tab EVERY time you want to open a new window without closing an old one.    A few tabs is fine but I feel like you may have had close to a hundred open.


...Close previously open windows by swiping upward in the dock when you see the long line of squares appear at the bottom of the screen.  
]]></content:encoded></item><item><title>Songs in Apple music not moving over to the phone.</title><dc:creator>sells@mac.com</dc:creator><category>Apple music</category><category>itunes   </category><category>itunes match</category><dc:date>2023-05-16T11:33:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatsupwiththatsong.php#unique-entry-id-2012</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatsupwiththatsong.php#unique-entry-id-2012</guid><content:encoded><![CDATA[I can&rsquo;t remember what u told me to do when a song is on a playlist but it didn&rsquo;t download on my phone - ?

...If you saved the song via the Apple Music service (keep in mind you don't actually own that song, just renting access to it) then you should be able to right click or control+click on the song and see "download".  ...  Then select File over to the right and see if it was purchased on a different appleID.  ]]></content:encoded></item><item><title>Windows emulation on the Mac?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2023-05-16T07:04:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/virtin23.php#unique-entry-id-2011</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/virtin23.php#unique-entry-id-2011</guid><content:encoded><![CDATA[Each is fairly equal to the other with several windowed modes allowing you to hide the windows desktop completely and just use the program you want.  

...But if all you want to do is run the Microsoft version or Office or the Microsoft version of Quickbooks, you may be better off just buying a dedicated windows machine for that purpose.  


...These days I don't point people to give much thought to how much ram they buy when purchasing a new computer, but if they mention either of these two programs, I tell them to increase it.
]]></content:encoded></item><item><title>It&#x27;s time to talk about printers.</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2023-05-15T14:09:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ihateprinters.php#unique-entry-id-2010</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ihateprinters.php#unique-entry-id-2010</guid><content:encoded><![CDATA[It's time to talk about printers and why the companies that make them are right up there with the greediest, despicable, corporations that have ever existed.


...Some ink jet printers check that same chip and if it's not a genuine chip from their company, they'll not allow it to operate.  


...Oh, they'll find ways to hold us hostage in the laser jet world as well I'm sure but for now, ink jet printers are their focus.  ]]></content:encoded></item><item><title>I think my child is smarter than Apple.</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2023-05-08T07:57:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notheyrenot.php#unique-entry-id-2009</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notheyrenot.php#unique-entry-id-2009</guid><content:encoded><![CDATA[There&rsquo;s a team of around 1000 or more working on iPhone software development including Parental Controls.


...If there was an exploit discovered, it would be quickly fixed in a following update.  


...When ScreenTime was first introduced about 5 years ago, kids found a work around within a day or so where they could change the date/time of the phone and undo their parents settings.  ]]></content:encoded></item><item><title>Why won&#x27;t my keyboard work?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Bluetooth</category><dc:date>2023-05-02T12:48:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/plugitin.php#unique-entry-id-2008</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/plugitin.php#unique-entry-id-2008</guid><content:encoded><![CDATA[All of the tech sites give you a way to reconnect it on the computer. 

...If so, all you should have to do is use an iPhone charging cable to physically connect it to your USBC port and the computer will automatically pair with it.    Send me a pic of the keyboard and computer and I can advise further.
]]></content:encoded></item><item><title>Is my battery dead?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2023-04-30T15:37:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yeptimetoreplace.php#unique-entry-id-2007</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yeptimetoreplace.php#unique-entry-id-2007</guid><content:encoded><![CDATA[All of the tech sites give you a way to reconnect it on the computer. 

...If so, all you should have to do is use an iPhone charging cable to physically connect it to your USBC port and the computer will automatically pair with it.    Send me a pic of the keyboard and computer and I can advise further.
]]></content:encoded></item><item><title>How do I set up a vpn?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2023-04-29T20:01:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/7203cad83df81c1163d3cf5841abfd4a-2006.php#unique-entry-id-2006</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/7203cad83df81c1163d3cf5841abfd4a-2006.php#unique-entry-id-2006</guid><content:encoded><![CDATA[If you&rsquo;re interested, the one I recommend people start with is Nord.  ...  You don&rsquo;t have to leave it on all the time (nor should you really).    Just when you think it&rsquo;s needed such as traveling or when searching sensitive information.  ]]></content:encoded></item><item><title>Where&#x27;s my hard drive?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2023-04-29T18:04:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drivenotmount.php#unique-entry-id-2005</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drivenotmount.php#unique-entry-id-2005</guid><content:encoded><![CDATA[If you&rsquo;re interested, the one I recommend people start with is Nord.  ...  You don&rsquo;t have to leave it on all the time (nor should you really).    Just when you think it&rsquo;s needed such as traveling or when searching sensitive information.  ]]></content:encoded></item><item><title>Child&#x27;s phone screentime is kicking in after only an hour.</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2023-04-20T09:12:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontuseapplimitscat.php#unique-entry-id-2004</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontuseapplimitscat.php#unique-entry-id-2004</guid><content:encoded><![CDATA[Her apps just shut off and it&rsquo;s 8am. 

...Looks like the problem here is that you&rsquo;ve utilized the category called &ldquo;App Limits&rdquo; and set a limitation of 1 hour for all apps.  ...  As I may have mentioned when walking through the setup process, I don&rsquo;t recommend people use the &ldquo;app limits&rdquo; category but instead assign limits per app along with downtime.  
]]></content:encoded></item><item><title>Rebuild your inbox</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2023-04-19T15:02:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rebuildisagoodfix.php#unique-entry-id-2003</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rebuildisagoodfix.php#unique-entry-id-2003</guid><content:encoded><![CDATA[This process will take about 1-2 hours but may also resolve the issue as it rebuilds the cache files (which are most likely the problem here) as well as re-indexes so search within mail works better.  


If you&rsquo;re running Ventura (the latest OS) then you can watch the progress by selecting &ldquo;Activity&rdquo; under Window in the menu bar.    But if you&rsquo;re not on Ventura, then you just have to guess when it&rsquo;s done.  ]]></content:encoded></item><item><title>Mail not loading content </title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2023-04-19T13:56:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contentwontload.php#unique-entry-id-2002</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contentwontload.php#unique-entry-id-2002</guid><content:encoded><![CDATA[I've had several people mention their email attachments or body of emails are not loading consistently.  

...~/Library/Containers/com.apple.mail/Data/Library/Caches/WebKit


~/Library/Containers/com.apple.mail/Data/Library/Caches/com.apple.mail/Cache.db
]]></content:encoded></item><item><title>How do I add more time to my child&#x27;s device?</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><dc:date>2023-04-10T20:06:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addmoretime.php#unique-entry-id-2001</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addmoretime.php#unique-entry-id-2001</guid><content:encoded><![CDATA[To make changes to either, you should be able to do it directly from your device if screen time is set up via family sharing.  

...However, if you are looking to increase a specific app's limit then you can do so by selecting "See All Activity".  ...  Select whatever app you'd like to increase time to (if you've limited that app specifically) and you'll be able to change the time from the next screen.  ]]></content:encoded></item><item><title>Shoud I have filevault on?</title><dc:creator>sells@mac.com</dc:creator><category>file vault</category><dc:date>2023-04-05T15:38:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filevaultonoroffnobig.php#unique-entry-id-2000</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filevaultonoroffnobig.php#unique-entry-id-2000</guid><content:encoded><![CDATA[It&rsquo;s apple&rsquo;s encryption software and it&rsquo;s extremely secure however, I generally don&rsquo;t like people to use it for several reasons.  ...  It&rsquo;s no big deal and you can certainly leave it turned on.  ...  If you did, your computer would be a little slow for about 12 hours as it decrypts the entire drive.  
]]></content:encoded></item><item><title>Old AppleTVs don&#x27;t have an App Store.</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2023-04-04T17:52:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvnoappstore.php#unique-entry-id-1999</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvnoappstore.php#unique-entry-id-1999</guid><content:encoded><![CDATA[I seem to recall the older AppleTV you are now using in the kitchen may be too old to have access to the App Store.  ...  However as streaming evolved, the older appletvs software development was abandoned as the newer applications like Peacock, Paramount, YoutubeTV, SlingTV, etc&hellip; need more horsepower than the older version appletvs could provide.  


In short, the kitchen AppleTV is very likely too old to run apps you&rsquo;d like to have.  ]]></content:encoded></item><item><title>New MacOS&#x27;s kill old Microsoft Office</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2023-04-04T17:49:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oskillsoffice.php#unique-entry-id-1998</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oskillsoffice.php#unique-entry-id-1998</guid><content:encoded><![CDATA[The system did update for me and everything looks a little different but is working (with the exception of Excel, Wow and Powerpoint with are grayed out as expected), 


...The versions of Word, powerpoint, and excel that you have on your Mac are over 12 years old and will not run on a modern operating system.  

...I suggest going to microsoft.com and trying a few username/pw combinations but if you can&rsquo;t figure that out, you can always create a new account.  ]]></content:encoded></item><item><title>Gmail deletion</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>email</category><dc:date>2023-04-04T17:48:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailtotrash.php#unique-entry-id-1997</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailtotrash.php#unique-entry-id-1997</guid><content:encoded><![CDATA[Keep in mind that even if you delete an email from any folder, all it does is move into another folder spelled &ldquo;trash&rdquo;.    That folder is set to delete any email after it&rsquo;s sat for 30 days.    However, if you&rsquo;d like to speed up the process, you can empty the trash at any time.  ]]></content:encoded></item><item><title>What antivirus software do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Antivirus</category><category>scams</category><dc:date>2023-03-21T15:44:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatantivirussoftware.php#unique-entry-id-1996</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatantivirussoftware.php#unique-entry-id-1996</guid><content:encoded><![CDATA[TunnelBear is a VPN which is a very good tool to have when traveling while using internet or simply keeping yourself private as you use the internet even in your home.  

...If you have 10 super secure locks on your front door, good for you, but if someone knocks on your door and you unlock it and trust that they are who they say they are, but turn out to be bad, those locks didn't help you.  


...The best antivirus is the user's strong hesitancy to not type their password in when they don't know why they're being prompted to do so.  ]]></content:encoded></item><item><title>Why is my new display fuzzy?</title><dc:creator>sells@mac.com</dc:creator><category>display</category><dc:date>2023-03-21T15:33:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fuzzymonitorcheapmonitor.php#unique-entry-id-1995</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fuzzymonitorcheapmonitor.php#unique-entry-id-1995</guid><content:encoded><![CDATA[Chances are, if you spent under $250 for the external monitor, there's a chance the maximum possible resolution may be below what you'd like.    For instance, on a standard size monitor 1900x1200 would be considered fuzzy these days compared to the 300x2000 higher res.  


...The interfaces to change those settings is usually controlled by a couple of small buttons on the display and the menu to navigate through those settings is usually pretty terrible also.  ]]></content:encoded></item><item><title>Do I need more icloud space?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2023-03-20T19:06:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yepmorespaceprob.php#unique-entry-id-1994</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yepmorespaceprob.php#unique-entry-id-1994</guid><content:encoded><![CDATA[Most of that space is taken by one&rsquo;s picture library,  so the more pictures you have, the more space you need.  ...  In other words, a 12 year old doesn&rsquo;t need much space but a 50 year old may need lots more simply because they&rsquo;ve been alive longer and have more pictures. 


...I hate subscriptions but this is one I don&rsquo;t mind paying because it keeps all my pictures safe in the cloud and available on all my devices.  
]]></content:encoded></item><item><title>Which computer is best?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2023-03-14T11:56:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/leanair.php#unique-entry-id-1993</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/leanair.php#unique-entry-id-1993</guid><content:encoded><![CDATA[On the pro side, if you&rsquo;re old with the 14&rdquo; then you&rsquo;d be at the price point I mentioned before however, moving to the larger 16&rdquo; would put you into the $2700 area.  


All in all, I would lean toward the 1TB Air but wouldn&rsquo;t have a problem with you going to the 14&rdquo; pro.  


...If you have a backup drive, I wouldn&rsquo;t need the old computer but if there&rsquo;s no Time Machine backup drive then I would need both.  ]]></content:encoded></item><item><title>How do I set up auto response on RR email?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2023-03-13T09:48:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/setupautorrr.php#unique-entry-id-1992</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/setupautorrr.php#unique-entry-id-1992</guid><content:encoded><![CDATA[Hi Scotty - I can&rsquo;t remember how to have husband's Carolina.rr.com email shoot an auto-reply stating he longer checks this email.  

...To set up a vacation response, go to spectrum.net, log in to his account, then go to settings.  ...  There may also be a range as to how long you&rsquo;d like that message to be active.  ]]></content:encoded></item><item><title>My mac won&#x27;t respond.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>general troubleshooting</category><dc:date>2023-03-03T18:23:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macnotresponsivepr.php#unique-entry-id-1991</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macnotresponsivepr.php#unique-entry-id-1991</guid><content:encoded><![CDATA[If that doesn&rsquo;t work, will you take a look at it and see what you think?


...(You can test when the computer is off by watching the caps lock light)


...Continue to hold those three keys down (not the power key) until you hear the computer chime three times.  ]]></content:encoded></item><item><title>Scotty&#x2c; help I&#x27;ve been hacked&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2023-02-28T11:39:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noyouhaventbeen.php#unique-entry-id-1990</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noyouhaventbeen.php#unique-entry-id-1990</guid><content:encoded><![CDATA[Bad guys just take screenshots of icons you're used to seeing and lying to you to get you to think something terrible has happened.    Keep in mind, the only way you can get an app onto your phone is through the Apple App Store.  ...  Apple has created what is called a "closed garden" to keep total control of what goes on your device.  ]]></content:encoded></item><item><title>How do I upload from iMovie to Youtube?</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><category>YouTube</category><dc:date>2023-01-13T23:58:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/savetodesktop.php#unique-entry-id-1989</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/savetodesktop.php#unique-entry-id-1989</guid><content:encoded><![CDATA[One question - is it easy to convert a iMovie to YouTube or Vimeo video? &nbsp;

...Better to use save it (export) as a video file then upload it yourself.  

...In youtube's instance, you'll click the camera in the top right corner of the page and choose "upload" as seen below:
]]></content:encoded></item><item><title>Should I move to Verizon?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>ATT/Verizon</category><dc:date>2023-01-13T23:42:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichcarrieryoube.php#unique-entry-id-1988</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichcarrieryoube.php#unique-entry-id-1988</guid><content:encoded><![CDATA[Regarding upgrading to a newer phone, unless you just want the newest phone, there&rsquo;s no reason to purchase a new device just because you&rsquo;re moving to a different carrier.    Back in the old days a phone could only work with one carrier but today&rsquo;s phones can move between carriers easily.  


So that just leaves the real question&hellip;do you want a nicer camera that shoots better in low light? ]]></content:encoded></item><item><title>This keep popping up. Is this normal?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2023-01-13T23:32:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whattheheckisthis.php#unique-entry-id-1987</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whattheheckisthis.php#unique-entry-id-1987</guid><content:encoded><![CDATA[This does seem to be a valid request from the operating system.    It's asking your permission to make a change, most likely a password update or a request to update a small part of a program of some sort.  ...  If it repeatedly over and over asks, then there's something else going on we'd need to address.  ]]></content:encoded></item><item><title>Where did our pre iPhone pictures go?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>syncing</category><dc:date>2023-01-13T23:13:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/locatethemissingpics.php#unique-entry-id-1985</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/locatethemissingpics.php#unique-entry-id-1985</guid><content:encoded><![CDATA[I know we have to go in and share photos now that everything is separate so whatever I take on my phone will stay under my ID, while backing up to iCloud.  


...Regardless, if they ever made it into the Photos library, they would not have been removed under any circumstances even if you logged out of one Apple ID and into another.  


...When you do log in at icloud.com his phone will be sent a 6 digit code that you'll need to complete the login but once there, can you see the old pictures?  ]]></content:encoded></item><item><title>apple music not syncing on family plan</title><dc:creator>sells@mac.com</dc:creator><category>Music</category><dc:date>2023-01-13T23:09:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/f592c860242cc4b273c150131e1cc7e7-1984.php#unique-entry-id-1984</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/f592c860242cc4b273c150131e1cc7e7-1984.php#unique-entry-id-1984</guid><content:encoded><![CDATA[I tried to add a song to the library, but it keeps asking me to subscribe even though my mom and I are sharing a plan.   Is there something else that I need to do in order to have all my music back on my phone?


...If you see the $16.99 charge then the most likely explanation is that you're accidentally signed into the wrong family member.  ]]></content:encoded></item><item><title>If Time Machine was running at that time&#x2c; there&#x27;s a good chance you&#x27;ll be able to recover it.  Two methods to using Time Machine&#x2026;  1.  Apple&#x27;s space warp interface way. 2.  Manually looking for it.  I prefer 2.  Although it will require you have an idea of where you would have kept the file.  Open the Time Machine hard drive and you&#x27;ll see one folder &#x22;backups.backupdb&#x22;.  Drill down in that folder until you see a very long list of dates.  Each date represents a backup.  Pick a date close to when you think you still had the document in your possession.  Next&#x2c; drill down into whatever folder you think it may have been stored in.  If you don&#x27;t see it in that particular folder&#x2c; try going to an older folder.  Repeat the process until you&#x27;ve found the file.  If option 2 doesn&#x27;t work&#x2c; then it&#x27;s up to Apple&#x27;s silly space warp interface.  With the old drive plugged up&#x2c; select &#x22;enter Time Machine&#x22; from the menu bar under the Time Machine icon.  On the right side of the weird space window&#x2c; you&#x27;ll see a time line.  Go back to the date you may have had it and it will scroll back in time with whatever window is open.  Usually a finder window is all you&#x27;ll need.  Search for the file name or term within the file and Time Machine may detect where the file exists in its history.   </title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2023-01-13T23:08:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ce3ae3d5a590c95f0c1c36deceead19c-1983.php#unique-entry-id-1983</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ce3ae3d5a590c95f0c1c36deceead19c-1983.php#unique-entry-id-1983</guid><content:encoded><![CDATA[I am looking for an old document&hellip; likely 2014 or 2015 and I have the old external drive Time Machine back ups from then. 

...Go back to the date you may have had it and it will scroll back in time with whatever window is open.  ...  Search for the file name or term within the file and Time Machine may detect where the file exists in its history.  
]]></content:encoded></item><item><title>How do I wipe my old computer?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2022-12-05T17:14:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ed2c9cd09aab804905893d627f108052-1982.php#unique-entry-id-1982</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ed2c9cd09aab804905893d627f108052-1982.php#unique-entry-id-1982</guid><content:encoded><![CDATA[The reason you would want to do this is so if you give the computer to someone else, they'll be presented the password without having to call you and ask for it.  

...	&bull;	Last step is to go through the applications folder and remove ANY personal items that may have been accidentally stored there.    It is rare to have accidentally dropped a word or excel file in the applications folder but it does happen.  
]]></content:encoded></item><item><title>How can I get Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2022-12-05T17:12:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyorsub.php#unique-entry-id-1981</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyorsub.php#unique-entry-id-1981</guid><content:encoded><![CDATA[Buy it outright for one computer. ($160 on time fee and never upgrade)


...If your wife subscribes to Office yearly, it&rsquo;s possible she has several seats left.    You would need to log in to her microsoft account to find what plan she&rsquo;s on.  office.com. ]]></content:encoded></item><item><title>Can I merge my texts and pictures from two different AppleIDs?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2022-11-07T07:17:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twoappleidsmaybenot.php#unique-entry-id-1980</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twoappleidsmaybenot.php#unique-entry-id-1980</guid><content:encoded><![CDATA[It is possible to have several phone numbers attached to one AppleID but it is not possible for one phone number to be associated to two appleID&rsquo;s at the same time.  


...We won&rsquo;t be able to merge existing texts with each other but we can create an archive file of text messages in the form of a pdf if we had to.  

...Not sure if you are planning to make calls from both numbers going forward but if so, you can consider having a dual sim for phone numbers so the phone will receive calls from two phone numbers.  ]]></content:encoded></item><item><title>Messages is quiting </title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2022-11-02T20:51:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messunexptquit.php#unique-entry-id-1979</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messunexptquit.php#unique-entry-id-1979</guid><content:encoded><![CDATA[Be sure once logged in, go to preferences for messages and check that both your phone number and email address(es) are all checked.  


...It&rsquo;s in 13.0 right now so normally you wouldn&rsquo;t want to upgrade until the .1 release.


  But if it&rsquo;s driving you crazy it may be worth it to you to risk the .0 release.]]></content:encoded></item><item><title>How do I get my sginature to show up on emails?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2022-11-02T08:36:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sigsetup.php#unique-entry-id-1978</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sigsetup.php#unique-entry-id-1978</guid><content:encoded><![CDATA[Notice to the left that of the three email accounts I have set up, only one of them has been assigned a signature. 

...I don&rsquo;t recall, but it is possible you have more than one email account set up and if you do be sure the signature is assigned to both.  

...If these settings are already set correctly, then there may be more to the issue but it doesn&rsquo;t feel like it so far.  ]]></content:encoded></item><item><title>Why isn&#x27;t photoshop opening?</title><dc:creator>sells@mac.com</dc:creator><category>Adobe</category><dc:date>2022-11-01T06:47:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/f82f45ce5bcfcb7761727d0a57198d68-1977.php#unique-entry-id-1977</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/f82f45ce5bcfcb7761727d0a57198d68-1977.php#unique-entry-id-1977</guid><content:encoded><![CDATA[Hi Scotty,  Why isn't my Photoshop opening?


...There are many many reasons.    Too broad a question.  ]]></content:encoded></item><item><title>Is Ventura safe?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>ventura</category><dc:date>2022-10-30T08:04:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/venatemyhomework.php#unique-entry-id-1976</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/venatemyhomework.php#unique-entry-id-1976</guid><content:encoded><![CDATA[As I was trying to find answers on the internet to fix this problem I found there were multiple suggestions of things that need to be done if Ventura is downloaded. 

...I&rsquo;m running Ventura myself with no issues so far but it is a larger change than we&rsquo;ve seen in the last few upgrades.  ...  It&rsquo; not often that I see a &ldquo;new&rdquo; problem I&rsquo;ve never seen before but if what you&rsquo;re saying is true, that your mail font settings say one thing but the result is different, that would be new and I don&rsquo;t have a solution right at the beginning.  ]]></content:encoded></item><item><title>Don&#x27;t run a business with iCloud desktop syncing.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2022-10-27T07:31:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopetoiclouddesktopsync.php#unique-entry-id-1975</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopetoiclouddesktopsync.php#unique-entry-id-1975</guid><content:encoded><![CDATA[Personally, my take is that I would not run a business relying on iCloud desktop syncing.    It&rsquo;s the equivalent of relying on the dewy decimal system to pull a book off the library shelf everything you want to work on your research paper then returning it immediately back to the bookshelf.  

...Turn off iCloud desktop and document syncing and give up the ability to have desktops across computers looking the same. ]]></content:encoded></item><item><title>Why am I not connecting to the internet?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2022-10-21T19:37:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/networkipwifi.php#unique-entry-id-1974</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/networkipwifi.php#unique-entry-id-1974</guid><content:encoded><![CDATA[I don&rsquo;t know what your exact setup is but all this to say, first thing to try is to unplug the first box in the chain.  ...  If you still don&rsquo;t have internet about 8 minutes after you&rsquo;ve plugged the modem back in, then there is an even bigger chance that your ISP&rsquo;s line is having a problem delivering a signal to your modem.  


...That could be a break in the line from outside or perhaps it&rsquo;s lose from the back of the modem.  ]]></content:encoded></item><item><title>What are the squares at the top of my screen?</title><dc:creator>sells@mac.com</dc:creator><category>Mission Control</category><category>MacOS</category><dc:date>2022-10-20T14:59:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/missioncontrolspaces.php#unique-entry-id-1973</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/missioncontrolspaces.php#unique-entry-id-1973</guid><content:encoded><![CDATA[I don&rsquo;t know what your exact setup is but all this to say, first thing to try is to unplug the first box in the chain.  ...  If you still don&rsquo;t have internet about 8 minutes after you&rsquo;ve plugged the modem back in, then there is an even bigger chance that your ISP&rsquo;s line is having a problem delivering a signal to your modem.  


...That could be a break in the line from outside or perhaps it&rsquo;s lose from the back of the modem.  ]]></content:encoded></item><item><title>This is not true.  Don&#x27;t fall for this.</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>scams</category><dc:date>2022-10-20T08:53:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notagain.php#unique-entry-id-1972</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notagain.php#unique-entry-id-1972</guid><content:encoded><![CDATA[All this is is a website.  ...  Please do not interact with this.    Just type in some other website and be on your way.  
]]></content:encoded></item><item><title>What do you think about all these listening devices?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>privacy</category><dc:date>2022-10-20T07:04:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/igiveup.php#unique-entry-id-1971</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/igiveup.php#unique-entry-id-1971</guid><content:encoded><![CDATA[My question for you is if you think the eero part of this product is a good system for wifi dispersal in the home, or is it better to build our own mesh network? 

...Now, it is completely possible (due to the death of net neutrality in 2017) for you to have a heated argument in your house on a Monday, then see ads for marriage counseling served to you on Tuesday.  


...They know where you go, who you visit, who your friends are, how fast you drive, how many times you go to the doctor, why you went to the doctor, what your fav automobile type is, what coffee you prefer, and the list goes on and on.  ]]></content:encoded></item><item><title>It&#x27;s not legit.  it&#x27;s a scam.</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><category>scam</category><dc:date>2022-10-19T16:20:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopeagaintoscam.php#unique-entry-id-1970</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopeagaintoscam.php#unique-entry-id-1970</guid><content:encoded><![CDATA[I was notified by my accountant that someone in California had filed for a tax refund using my name and social security number.   Please let me know your suggestions on things I should be doing to make my information more secure and any other suggestions you have. 


...I got one myself today in the form of the exact same type of text notifying me that my Netflix account had been cancelled and I should re log in to address it.  ]]></content:encoded></item><item><title>Is someone spying on me through my phone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>viruses</category><dc:date>2022-10-15T11:28:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/myfriendisspied.php#unique-entry-id-1968</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/myfriendisspied.php#unique-entry-id-1968</guid><content:encoded><![CDATA[A profile is a file that can be installed on a phone that gives industries like banking, medical, etc&hellip; the ability to monitor and control the phone over the internet.  

...If I have your appleID and password and I am logged in on a device that was previously authorized, then I can see everything in your life.  

...No idea what your friends situation is, but the AppleID scenario I just described is very common among ex spouses, partners, etc&hellip; I run into that scenario all the time. 
]]></content:encoded></item><item><title>Can my ultra wide Dell monitor look better?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>Hardware</category><dc:date>2022-10-13T09:14:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dellultrawide.php#unique-entry-id-1967</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dellultrawide.php#unique-entry-id-1967</guid><content:encoded><![CDATA[In terms of the display:  Any curved monitor is always going to be a mixed bag as wide aspect ratio monitors are made to favor real estate over performance.  ...  In may opinion, I think you&rsquo;d be happier all around with a more tradional display if you&rsquo;re going to be using a Surface to push the second monitor.  

...If you are indeed really digging the Dell monitor however, then you&rsquo;d most likely be looking at something more powerful than the surface to push it.  
]]></content:encoded></item><item><title>LG monitors are my go to.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2022-10-12T07:28:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lgnotbad.php#unique-entry-id-1966</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lgnotbad.php#unique-entry-id-1966</guid><content:encoded><![CDATA[This means one 27&rdquo; may give you the ability to display three full webpages across on a higher res monitor where others may only give you 1 1/2 webpages on the lower res monitor.  


I do see a lot of older people say &ldquo;I want the best montior&rdquo; then buy the highest res available only to set it to a lower res because they can&rsquo;t see the smaller size that inherently comes with high res monitors.  

...(Meaning it will more acurately represent deep colors in HDR photos, which most people don&rsquo;t use)  Anything above this is basically overkill for your needs.  
]]></content:encoded></item><item><title>Where did the installer go after install?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2022-10-12T07:12:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/installerremoves.php#unique-entry-id-1965</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/installerremoves.php#unique-entry-id-1965</guid><content:encoded><![CDATA[When I click on the question, it asks me if I want to install. 


...If you&rsquo;ve gone under the apple in the top left and selected &ldquo;about this Mac&rdquo; and it shows that macOS Monterey is installed, then the question mark you are seeing in the dock can be pulled out.    It means that the upgrade has happened, the process deleted the installer but the dock doesn&rsquo;t know that so it&rsquo;s just placed a question mark where the Monterey installer used to be.  ]]></content:encoded></item><item><title>What cables do I need for my external monitors?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2022-10-02T17:09:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdmioverall.php#unique-entry-id-1964</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdmioverall.php#unique-entry-id-1964</guid><content:encoded><![CDATA[I need an adapter cable to connect an HMDI fitting and another for a VGA fitting so I can hook up both external screen. 

...Problem there is the technology gap between VGA and USBC is so far (like 20 years) that there&rsquo;s a possibility it might not work well.  

...So if HDMI isn&rsquo;t available but you see a DVI output port, you&rsquo;d want to go with this:  https://amzn.to/3ybnrNH
]]></content:encoded></item><item><title>Do I need more RAM?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>windows</category><dc:date>2022-10-02T10:42:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/moreramforwin.php#unique-entry-id-1963</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/moreramforwin.php#unique-entry-id-1963</guid><content:encoded><![CDATA[I typically use these programs all at the same time (occasionally running streaming video as well), and will be doing so on a large, widescreen monitor (to be purchased) with peripheral keyboard and mouse. 

...The large majority of users don&rsquo;t need more than 16 gigs but you&rsquo;ve listed several applications that you&rsquo;ll have open and active at once so I would err on the side of "more is better.&rdquo;  

...(You&rsquo;re probably not going to be playing Doom or Halo during your lunch time) which means you won&rsquo;t need the most powerful graphics card but you don&rsquo;t want to skimp either.  ]]></content:encoded></item><item><title>Daughter&#x27;s messages showing up on my computer&#x21;</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2022-09-20T10:57:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/849929f7eae5ec452c297500ab9a3bcf-1962.php#unique-entry-id-1962</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/849929f7eae5ec452c297500ab9a3bcf-1962.php#unique-entry-id-1962</guid><content:encoded><![CDATA[Why are may daughter's texts showing up on my computer in addition to my own?  

...On your computer, open the Messages app then go to Message preferences.  

...In the long run, we really should separate her completely from your account but that would require working with her device(s) and making sure she has her own AppleID so this doesn&rsquo;t happen in the future.  ]]></content:encoded></item><item><title>Why can&#x27;t I open attachments in my mail?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>AOL</category><dc:date>2022-09-02T12:57:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/13939b00b6d1f781a8fa2fa2c8c3b114-1961.php#unique-entry-id-1961</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/13939b00b6d1f781a8fa2fa2c8c3b114-1961.php#unique-entry-id-1961</guid><content:encoded><![CDATA[So based on the Screenshot you provided, you are using Chrome to go to aol.com, logging in to your email through their website to check your mail.  ...  You have the Apple Mail program on your computer that you could easily set up your aol account and any other email accounts for that matter.  ...  You could try right clicking the attachment and possibly you&rsquo;d have the option to download within the right click menu but the real answer is: use a different interface to check your mail.  ]]></content:encoded></item><item><title>Logging in to your AppleID on an iPod touch</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2022-08-31T22:22:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipodtouchappid.php#unique-entry-id-1960</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipodtouchappid.php#unique-entry-id-1960</guid><content:encoded><![CDATA[Can you remind me what to look at on my daughters iPod to turn on cloud service so her photos port over?


...On the iPod touch: Go to Settings then at the top she may already be logged in to her Apple ID.  

...If she is not logged in to her Apple ID under settings, you'll obviously want to do that first.  ]]></content:encoded></item><item><title>Why won&#x27;t my music sync to my phone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Music</category><category>itunes   </category><dc:date>2022-08-30T08:30:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunessyncphone.php#unique-entry-id-1959</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunessyncphone.php#unique-entry-id-1959</guid><content:encoded><![CDATA[First thing I would check is to compare the song's purchase ID to your current Apple ID.    Almost everyone has more than one AppleID in their lives so it's not uncommon to see songs from different AppleID's through the years.  ...  If this is the same as your current AppleID on your phone, then the problem lies elsewhere.  ]]></content:encoded></item><item><title>Why won&#x27;t all my songs transfer over to my phone?</title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Music</category><dc:date>2022-08-30T08:12:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/72cab2e83cebcc2a5e8a094589823bfc-1958.php#unique-entry-id-1958</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/72cab2e83cebcc2a5e8a094589823bfc-1958.php#unique-entry-id-1958</guid><content:encoded><![CDATA[I can not put a &ldquo;playlist&rdquo; I&rsquo;ve put together on iMac on my phone.   Out of 12 songs it will only transfer the first 3


...In other words, if the song was purchased under a different ID than the one your phone is logged into, those songs would not transfer.  ]]></content:encoded></item><item><title>How do I use a google calenar on a mac?</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><category>google</category><dc:date>2022-08-30T07:43:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gcalintoapplecal.php#unique-entry-id-1957</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gcalintoapplecal.php#unique-entry-id-1957</guid><content:encoded><![CDATA[To ensure your google calendar is flowing into Apple Calendar, go to system preferences/internet accounts the select the google account for which you want calendars, and check the box on the right next to calendars.  


Next, go into the Apple Calendar (if it's not in the dock already you can find it in the Applications folder) and check the left side to see the new google calendars have started to appear.  ...  To check which calendar you have set as your default calendar, go to preferences (located under "Calendar" in the menu bar right next to the apple in the top left corner of your screen.)
]]></content:encoded></item><item><title>Can you erase things off the internet?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2022-08-23T16:51:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notjustnobuthellno.php#unique-entry-id-1956</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notjustnobuthellno.php#unique-entry-id-1956</guid><content:encoded><![CDATA[I know this is an odd question but a friend's  ex husband is running for office and let&rsquo;s just say his views do not line up with hers and she would like to distance herself as much as possible.  

...There are of course, limited things one can do such as close social media accounts, but it is impossible to remove the historical fact that something was posted on any number of sites.    If this WERE possible, every person ever having run for anything in the last ten years would be perfect citizens.  
]]></content:encoded></item><item><title>Am I out of space?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2022-08-22T12:17:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macnospacemaybe.php#unique-entry-id-1955</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macnospacemaybe.php#unique-entry-id-1955</guid><content:encoded><![CDATA[I know this is an odd question but a friend's  ex husband is running for office and let&rsquo;s just say his views do not line up with hers and she would like to distance herself as much as possible.  

...There are of course, limited things one can do such as close social media accounts, but it is impossible to remove the historical fact that something was posted on any number of sites.    If this WERE possible, every person ever having run for anything in the last ten years would be perfect citizens.  
]]></content:encoded></item><item><title>Which hard drive to get?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>storage</category><dc:date>2022-08-19T14:34:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/morethebetter.php#unique-entry-id-1953</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/morethebetter.php#unique-entry-id-1953</guid><content:encoded><![CDATA[From what you&rsquo;ve seen of my activities, do you think I can save some $&rsquo;s with 256 GB SSD vice 512GB?


...ersonally I would avoid getting a 356 drive.  512 minimum these days in my opinion.    I run into too many people who are out of space on 256 even just as minimal users.]]></content:encoded></item><item><title>Which MacBook pros support the most external monitors?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2022-08-19T14:25:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichm2displays.php#unique-entry-id-1952</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichm2displays.php#unique-entry-id-1952</guid><content:encoded><![CDATA[Big question, how many monitors will it support with a docking station and on the computer its self? ...  I wonder if there are two hook ups to the docking staton and another to the lap top? 

...The MacBook Pro 14&rdquo; M1 (M2 not yet available in the 14&rdquo;) supports 2 additional displays at 6K or 4 displays if you get the M1 Max chip. ]]></content:encoded></item><item><title>Application cannot be found error</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>safari</category><dc:date>2022-08-10T18:06:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changedefaultbrowser.php#unique-entry-id-1951</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changedefaultbrowser.php#unique-entry-id-1951</guid><content:encoded><![CDATA[Links I click on are telling me the application can't be open but they're just normal links.  

...Try first going to system preferences under General  and changing the default browser to Chrome then try the links again.  ...  If they do, switch the default browser back to Safari and try again.  ]]></content:encoded></item><item><title>Can&#x27;t make changes to my child&#x27;s parental controls to log out.</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2022-07-16T11:33:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/51ff6311c8e7a4dbcb2970fe955f7d9f-1950.php#unique-entry-id-1950</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/51ff6311c8e7a4dbcb2970fe955f7d9f-1950.php#unique-entry-id-1950</guid><content:encoded><![CDATA[I went thru the steps we discussed and, though I can now view the Apple ID settings, the sign out portion is still greyed out &ldquo;due to restrictions.&rdquo; 

...From Wife&rsquo;s phone you should be able to go to Settings/Her account name/Family Sharing/Screen Time/Child&rsquo;s name/ the select to turn off screen time.    Then on child&rsquo;s phone perhaps turn off then back on again and you Should be able to make changes.  ]]></content:encoded></item><item><title>Time Machine seems very slow.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>MacOS</category><dc:date>2022-07-15T21:31:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gramslowtm.php#unique-entry-id-1949</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gramslowtm.php#unique-entry-id-1949</guid><content:encoded><![CDATA[In the last couple years, Apple has locked out other programs from having full access to things so something like Grammarly may hit a wall when the Apple Operating System blocks it from certain functions.    That screen shot seemed to indicate that Grammarly was asking that you grant it permission for time machine use.  ...  If you continue to have issues, you can schedule remotely and we can look at permissions issues within System Preferences.  ]]></content:encoded></item><item><title>Alerts on the mac bothering me</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>notifications</category><dc:date>2022-07-15T21:22:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notnownotes.php#unique-entry-id-1948</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notnownotes.php#unique-entry-id-1948</guid><content:encoded><![CDATA[had a Zoom radio show interview again last week and got several alert &ldquo;dings&rdquo; in the middle. ...  I have a very important Zoom Podcast on Monday and really must address this. 

...If you can remember what type of alert you saw, ie: calendar, email, iMessage, etc.. then you could go into system preferences, select Notifications, find the corresponding service, then disable alerts completely for that specific service.  
]]></content:encoded></item><item><title>I don&#x27;t want to subscribe to Office.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>M1 Chip</category><dc:date>2022-07-09T10:01:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/subvsbuy.php#unique-entry-id-1947</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/subvsbuy.php#unique-entry-id-1947</guid><content:encoded><![CDATA[(Up to 6 computers)  Includes Outlook (which no very people use on a Mac), Mobile iPad versions of Office, and One Drive space (which you don&rsquo;t really need if you already use iCloud Drive or Google Drive or Dropbox.)


...Microsoft doesn&rsquo;t want you to use this option because they make more money off of you if you subscribe.  

...I&rsquo;ve not run into any issues installing Office on a Mac recently at all and I do many installs a month.  ]]></content:encoded></item><item><title>Which laptop? Buying advice</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2022-07-06T00:21:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/14orotherisfine.php#unique-entry-id-1946</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/14orotherisfine.php#unique-entry-id-1946</guid><content:encoded><![CDATA[I am going to purchase a new laptop and give my oldest daughter my MacBook Air (I have the 13 inch 16 GB 2020).  ...  I am planning to purchase it in the next few weeks and would then like to set up an appointment with you to transfer everything to my new computer and clear out this current one to give to my daughter when she comes to visit in early August.  

...But to see exactly how much space you&rsquo;re taking up on your current computer, go to the apple in the left corner, choose &ldquo;about this Mac&rdquo; then select storage.  ]]></content:encoded></item><item><title>What does this message mean?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2022-06-19T07:02:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupnotexe.php#unique-entry-id-1944</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupnotexe.php#unique-entry-id-1944</guid><content:encoded><![CDATA[I usually erase the drive before using it with time machine.  ...  Open system preferences, go to the time machine pane, then choose select backup.    Once you select your new drive (as long as it&rsquo;s plugged in) it will reformat it for you, therefore removing all the garbage software that came with it.
]]></content:encoded></item><item><title>How do I scan?</title><dc:creator>sells@mac.com</dc:creator><category>scanning</category><dc:date>2022-06-10T15:22:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howdoiscanagain.php#unique-entry-id-1943</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howdoiscanagain.php#unique-entry-id-1943</guid><content:encoded><![CDATA[It's better to use the built in software that comes on the Mac rather than trying to use the scanning feature directly from the computer.  


...If you see a button in the lower part of the window that says "Show details", click it to see more options on the right.  

...Using the options on the right, you can make choices like whether to scan from the feeder or the glass, what quality you want the scan to be, where you want it to go, what you want to name it, etc&hellip;
]]></content:encoded></item><item><title>Graphics card not switching on Macbook Pro</title><dc:creator>sells@mac.com</dc:creator><category>Adobe</category><category>Hardware</category><dc:date>2022-06-08T19:59:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpgraphswitch.php#unique-entry-id-1942</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpgraphswitch.php#unique-entry-id-1942</guid><content:encoded><![CDATA[The reason for two graphics cards was for your computer to be able to save battery life while on the go by using a less powerful one, then when plugged in, your computer could switch to the better one.  


...I&rsquo;ve asked the computer to prefer only the more powerful card since you are plugged in most of the time but it&rsquo;s not making the switch as it should.  (usually requires a log out or restart to take effect.)  


...Since this is not happening in Catalina, I suggest when you&rsquo;re able, update the OS to the latest version of MacOS Monterey and after the update is complete, go into System prefs and then into Battery and uncheck &ldquo;automatic graphics switching&rdquo;.  ]]></content:encoded></item><item><title>Should I move to google&#x27;s offerings for my business?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>Mail</category><dc:date>2022-06-03T15:45:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingtogoogledocsmaybe.php#unique-entry-id-1941</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingtogoogledocsmaybe.php#unique-entry-id-1941</guid><content:encoded><![CDATA[Should I move my business over to Google's webmail and google docs as opposed to Word and Apple Mail or Outlook?


...You&rsquo;re not going to be working on a massively detailed annotated bibliography within google docs.  


...Keep in mind, you'd most likely be moving your calendar and contacts into Google's cloud as well.
]]></content:encoded></item><item><title>Exact same problem as others&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2022-06-03T13:54:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailpermagain.php#unique-entry-id-1940</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailpermagain.php#unique-entry-id-1940</guid><content:encoded><![CDATA[Hi Scotty, for some reason I am getting this message on every e-mail attachment I try to open in the Greg House folder (these are 2022 e-mails).&nbsp;&nbsp;&nbsp;

...I've had 2 other people this week with the EXACT same issue.  ...  They've released an update to their operating system that has caused this.  ]]></content:encoded></item><item><title>Attachments don&#x27;t have permission to open in Mail</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2022-06-02T22:56:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stillnotomailperm.php#unique-entry-id-1939</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stillnotomailperm.php#unique-entry-id-1939</guid><content:encoded><![CDATA[The &ldquo;fixes&rdquo; I&rsquo;ve tried so far only temporarily solve the issue but something I didn&rsquo;t mention the other day is to try the following:


...I&rsquo;ve reported the issue to Apple and 12.5 Monterey is releasing soon.    The bad news is that I&rsquo;ve seen this in both Monterey and Big Sur so I don&rsquo;t have high hopes they&rsquo;ll resolve this soon.  ]]></content:encoded></item><item><title>Mail permissions on attachments</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2022-06-01T08:50:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notomperm.php#unique-entry-id-1938</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notomperm.php#unique-entry-id-1938</guid><content:encoded><![CDATA[If it will then open directly from the desktop, that clue will point to permissions issues specifically within the mail attachment folder (hidden in the user's library folder).  

...In other words, stuff that came with the computer like Safari, Address Book, the operating system, Fonts, etc&hellip; those belong to the computer and you don't have the rights (permissions) to alter those files.  


...If the permissions issue is broader then you could select the entire home folder, Get info, and apply to enclosed items on the entire home folder.  ]]></content:encoded></item><item><title>Messages is crashing after a few minutes on the Mac.</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2022-05-17T22:58:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mscrash.php#unique-entry-id-1937</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mscrash.php#unique-entry-id-1937</guid><content:encoded><![CDATA[Plan C would be to turn off and delete your message history entirely but that&rsquo;s a pretty big step considering that will nuke your messaging history.  ...  Apple doesn&rsquo;t have a great way of archiving text messges but there are other third party programs that all that.    If you don&rsquo;t care about your message history then you can to to your iCloud settings in system preferences, select &ldquo;manage storage&rdquo; then select message.  ]]></content:encoded></item><item><title>Running out of application memory.</title><dc:creator>sells@mac.com</dc:creator><category>Memory</category><dc:date>2022-05-10T19:52:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appmemrunout.php#unique-entry-id-1936</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appmemrunout.php#unique-entry-id-1936</guid><content:encoded><![CDATA[That means the applications, which borrow ram as they run, are out of ram.    Usually when a program quits, it hands its&rsquo; ram back over to the computer for a new program to use it.    Sometimes that process gets hung up and a computer can think it&rsquo;s out of ram aka: memory.  ]]></content:encoded></item><item><title>Do you like LastPass?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2022-05-05T19:35:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notopm.php#unique-entry-id-1935</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notopm.php#unique-entry-id-1935</guid><content:encoded><![CDATA[You'll never really have a clear picture as to what's really going on with your account.  


...It will need to live on every single device, and if you ever just need a password on the fly, even when you do find it via the app it may be so complicated that you'll lose your mind typing it in.


...I want to make sure I share that password with a very close trusted loved one because I may forget it.  ]]></content:encoded></item><item><title>Microsoft Office update alert</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2022-03-17T08:34:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/runtheupdate.php#unique-entry-id-1934</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/runtheupdate.php#unique-entry-id-1934</guid><content:encoded><![CDATA[That message you&rsquo;re seeing is a legit message from Microsoft asking you to update Office. ...  In some instances, I&rsquo;ve seen the need for Office to be needed to be reinstalled.    If the message persists, you can log in to office.com and download the office installer again.  ]]></content:encoded></item><item><title>Did I just expose my data?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2022-03-11T09:16:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phishnottoday.php#unique-entry-id-1933</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phishnottoday.php#unique-entry-id-1933</guid><content:encoded><![CDATA[I was expecting a package delivery today and was in a mtg and I opened a text with a link to an Arabic language site.  

...Usually, just clicking the link will not cause you harm.    It&rsquo;s more about the NEXT steps you take like being tricked into entering personal information within that particular website.  ]]></content:encoded></item><item><title>what is archived email?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2022-02-08T14:11:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailarch.php#unique-entry-id-1932</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailarch.php#unique-entry-id-1932</guid><content:encoded><![CDATA[I was expecting a package delivery today and was in a mtg and I opened a text with a link to an Arabic language site.  

...Usually, just clicking the link will not cause you harm.    It&rsquo;s more about the NEXT steps you take like being tricked into entering personal information within that particular website.  ]]></content:encoded></item><item><title>Enabling Javascript on Safari</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2022-01-27T21:22:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/5d8e6a54c46fd9aab458617072c6df78-1931.php#unique-entry-id-1931</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/5d8e6a54c46fd9aab458617072c6df78-1931.php#unique-entry-id-1931</guid><content:encoded><![CDATA[I can&rsquo;t get my Safari to work, I can&rsquo;t seem to login into several websites, however I don&rsquo;t have a issue on Google Chrome.   Safari on one website also mentioned I needed javaScript&hellip;might the be the issue?


...First you'd want to force quit Safari to see if that solves the issue.  ]]></content:encoded></item><item><title>How do I eject my time machine drive?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2022-01-27T21:06:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ejectingisok.php#unique-entry-id-1929</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ejectingisok.php#unique-entry-id-1929</guid><content:encoded><![CDATA[If I need to turn off my computer and then turn it back on for any reason, do I unplug the hard drive, then once computer is up and running again reconnect it? 

...Also I am traveling/flying  in a couple of days&hellip;.do I need to keep the hard drive connected to the lap top at all times?  


...Really just at least every few days for it to have a chance to record all the things you've added to your computer within the last time.  
]]></content:encoded></item><item><title>How can I free up space on my iPad?</title><dc:creator>sells@mac.com</dc:creator><category>iPadOS</category><category>storage</category><dc:date>2022-01-27T21:00:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadfreespace.php#unique-entry-id-1928</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadfreespace.php#unique-entry-id-1928</guid><content:encoded><![CDATA[Once there, you'll see a list of all the categories taking up space on your iPad.  


...You can choose to only optimize your photos library if that's taking up space,


...You could tell your iPad to only save the last 30 days of text messages if that's the issue.  
]]></content:encoded></item><item><title>What ad blocker do you use?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2022-01-27T20:57:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adblocknopeforphone.php#unique-entry-id-1927</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adblocknopeforphone.php#unique-entry-id-1927</guid><content:encoded><![CDATA[The best thing to do is put your number on the "do not call" registry.    But once your number has been exposed, that doesn't solve it 100%.  ...  The problem there is that the robot callers never use the same number twice so you're not doing much by blocking them.  
]]></content:encoded></item><item><title>Swapping out Time Machine drives</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2022-01-27T20:52:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmdbackup.php#unique-entry-id-1926</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmdbackup.php#unique-entry-id-1926</guid><content:encoded><![CDATA[Do we need you to do anything or do I just buy one and plug it in?&nbsp; 

...I wouldn&rsquo;t necessarily think you need a new drive although at around $60 it&rsquo;s never a bad idea to replace them periodically.  

...If you do decide to buy a new one, then you&rsquo;d want to sever the relationship You would go into Time Machine, remove the old disk from the list then add the new one.  ]]></content:encoded></item><item><title>Did I buy the right hard drive for backup?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2022-01-09T15:35:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reformattmprocess.php#unique-entry-id-1925</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reformattmprocess.php#unique-entry-id-1925</guid><content:encoded><![CDATA[Do we need you to do anything or do I just buy one and plug it in?&nbsp; 

...I wouldn&rsquo;t necessarily think you need a new drive although at around $60 it&rsquo;s never a bad idea to replace them periodically.  

...If you do decide to buy a new one, then you&rsquo;d want to sever the relationship You would go into Time Machine, remove the old disk from the list then add the new one.  ]]></content:encoded></item><item><title>Time to replace the battery?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2022-01-07T13:19:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timetoreplacecomputer.php#unique-entry-id-1924</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timetoreplacecomputer.php#unique-entry-id-1924</guid><content:encoded><![CDATA[You don&rsquo;t want to use the the software that came with it.    You&rsquo;ll want to go into System preferences then select &ldquo;Time Machine&rdquo;.  ...  It will ask you if you&rsquo;d like to reformat the drive (aka: erase) Yes, you will want to do that.  ]]></content:encoded></item><item><title>Reasons for bad wifi.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2022-01-06T21:16:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wifiwhatsup.php#unique-entry-id-1923</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wifiwhatsup.php#unique-entry-id-1923</guid><content:encoded><![CDATA[If you have more than one router in your home/office, if the computer is not making the move from one to the other as you move through the location, that can result is numbers like this.  

...These modules are very small and usually have a very small cable antenna attached via a snap mechanism.    If the antenna has become separated that would cause the super low signal as well.  ]]></content:encoded></item><item><title>Mail search not working.</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>search</category><dc:date>2021-12-22T11:48:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailsearchagain.php#unique-entry-id-1922</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailsearchagain.php#unique-entry-id-1922</guid><content:encoded><![CDATA[If you have more than one router in your home/office, if the computer is not making the move from one to the other as you move through the location, that can result is numbers like this.  

...These modules are very small and usually have a very small cable antenna attached via a snap mechanism.    If the antenna has become separated that would cause the super low signal as well.  ]]></content:encoded></item><item><title>University has control of my iPad and I want to sell it.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>iPadOS</category><dc:date>2021-12-19T17:48:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unicontrol.php#unique-entry-id-1921</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unicontrol.php#unique-entry-id-1921</guid><content:encoded><![CDATA[I bought the iPad because for the past year I have been wanting one to use for drawing and note taking (I&rsquo;ve been doing doing illustrations physically in a sketch pad for about 2 years now), and his school had gifted each student an iPad and he never used it, so he was just going to sell it along with the Apple Pen they gave him with the iPad to me for a reduced price.


He had factory reset the iPad before I bought it from him, but upon starting it up, choosing my language, and connecting to our WiFi, a message popped up as the iPad was setting itself up that read something along the lines of &ldquo;Account/Device Management by Anderson University. 

...My friend ended up sending an email to them with the device serial code and mode number attached, explaining to them that he had sold it to his friend and was wondering if they could remove the device from their systems. ]]></content:encoded></item><item><title>Can you move a domain name to iCloud?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>domain names</category><category>Hosting</category><category>godaddy</category><dc:date>2021-11-24T09:32:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailhosttoicloud.php#unique-entry-id-1919</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailhosttoicloud.php#unique-entry-id-1919</guid><content:encoded><![CDATA[Can you help me move a domain that we use primarily for email from register.com/web.com to icloud, we keep running into mailbox size issues. 


...Your old email provider will not have a magic button that transfers the old email to your new service so it&rsquo;s up to you to save everything.  ...  Set up the new email service then move the up to that services&rsquo; cloud.  iCloud could be used in this case but you&rsquo;d not be using a vanity email going forward.  
]]></content:encoded></item><item><title>Rapid charger for iphone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2021-11-23T09:22:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonefastcharge.php#unique-entry-id-1918</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonefastcharge.php#unique-entry-id-1918</guid><content:encoded><![CDATA[If you do decide to use a third party adapter along with the above mentioned cable, it would need support USB-PD.


...If you do decide to go the third party route, Belkin has a good history or reliability as they are willing to pay the "apple tax" so their products are approved by Apple.  

...Anker Nano Charger, 20W PIQ 3.0 Durable Compact Fast Charger with 6ft USB-C to Lightning Cable, PowerPort III USB-C Charger for iPhone 12 / 12 Mini / 12 Pro / 12 Pro Max / iPad Pro and More
]]></content:encoded></item><item><title>Why is my iPad behaving like this?</title><dc:creator>sells@mac.com</dc:creator><category>iPadOS</category><category>sidebar</category><category>Multitasking</category><dc:date>2021-11-22T11:13:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sidebarwtf.php#unique-entry-id-1917</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sidebarwtf.php#unique-entry-id-1917</guid><content:encoded><![CDATA[While yes, zoom can allow you to view another person's iOS device, it's not the most reliable feature.  ...  Apple has added several new features to the iPad with the ability to open multiple windows, sidebars, split screens etc&hellip; and people are accidentally triggering these features without understanding how to get back to a normal screen.  ...  For more info on new features of your iPad screen, take a second to look over the new multitasking windows here:  
]]></content:encoded></item><item><title>Orbi reset after power failure</title><dc:creator>sells@mac.com</dc:creator><category>Orbi</category><category>wifi</category><category>networking</category><dc:date>2021-11-22T10:14:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbiresetafterpf.php#unique-entry-id-1916</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbiresetafterpf.php#unique-entry-id-1916</guid><content:encoded><![CDATA[After a power failure my Orbi router has appeared back as the default network name?  

...Sounds like somehow the Orbi reset if you are seeing the default network name in your list of available networks.    If that is the case, you should be able to look on the bottom or back of either of the routers and it will list the network name AND password.  ]]></content:encoded></item><item><title>Why am I still getting junk?</title><dc:creator>sells@mac.com</dc:creator><category>junk mail filtering</category><category>spam</category><dc:date>2021-11-22T10:10:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reducingjunknotworking.php#unique-entry-id-1915</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reducingjunknotworking.php#unique-entry-id-1915</guid><content:encoded><![CDATA[Still a good deal of junk seems to accumulate, but you think once I upgrade to the newer iOS system this will go away too?


...If the amount of junk you get concerns you, you can always set it to erase when quitting mail or once a day.  ...  If it doesn&rsquo;t get filtered and lands in the inbox, that&rsquo;s when you have to use the junk button at the top your email application on the Mac to tell the computer, this is in fact junk and don&rsquo;t let that sender land in my inbox again.  
]]></content:encoded></item><item><title>Scammers are everywhere.  </title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2021-11-15T10:26:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scamsaregettingbetter.php#unique-entry-id-1914</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scamsaregettingbetter.php#unique-entry-id-1914</guid><content:encoded><![CDATA[If they are able to get one of your accounts username and password combination, they will try that combination with multiple accounts.  

...I recently worked with a company who uses standard emails like info@companyxyz.com or warehouse@companyxyz.com and the bad guys were able to break into those.  ...  This particular bad guy was able to continue buying new domain names to direct traffic to in order to stay ahead of the other domain registrars that were shutting him/her down.  
]]></content:encoded></item><item><title>The junk is killing me.</title><dc:creator>sells@mac.com</dc:creator><category>junk mail filtering</category><category>spam</category><dc:date>2021-11-12T05:56:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bb2186843b0135c9426452aad5e92653-1913.php#unique-entry-id-1913</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bb2186843b0135c9426452aad5e92653-1913.php#unique-entry-id-1913</guid><content:encoded><![CDATA[If they are able to get one of your accounts username and password combination, they will try that combination with multiple accounts.  

...I recently worked with a company who uses standard emails like info@companyxyz.com or warehouse@companyxyz.com and the bad guys were able to break into those.  ...  This particular bad guy was able to continue buying new domain names to direct traffic to in order to stay ahead of the other domain registrars that were shutting him/her down.  
]]></content:encoded></item><item><title>Why aren&#x27;t my pictures on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><category>iCloud</category><dc:date>2021-11-11T11:53:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosyncing.php#unique-entry-id-1912</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosyncing.php#unique-entry-id-1912</guid><content:encoded><![CDATA[Do you know why my pictures on my phone camera would not be on my computer? 


...Photos syncing between your phone and computer are a result of iCloud syncing services.  

...The phone on wifi vs. LTE will usually result in faster syncing of photos as well.]]></content:encoded></item><item><title>What is this about?</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>scams</category><dc:date>2021-11-09T14:41:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nortonscam.php#unique-entry-id-1911</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nortonscam.php#unique-entry-id-1911</guid><content:encoded><![CDATA[Why am I getting this?


...It&rsquo;s defined to try to get you to call that number so they can trick you into giving up your credit card or bank info.    Just delete this.  
]]></content:encoded></item><item><title>Email immeadiately comes back after it&#x27;s deleted.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>ISPs</category><dc:date>2021-11-08T13:10:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailserverspeed.php#unique-entry-id-1910</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailserverspeed.php#unique-entry-id-1910</guid><content:encoded><![CDATA[Beginning today,  when I delete multiple messages ( for example, Saks Fifth Ave) I deleted them and then they all return and need to be deleted again.  

...You delete, and before it has a chance to send the message up to the server that you&rsquo;ve deleted them, the server sends the message down saying &ldquo;oh, looks like you&rsquo;re missing these.&rdquo; ...  You create an event, name it and within seconds the name goes back to &ldquo;untitled&rdquo;.  ]]></content:encoded></item><item><title>What kind of memory stick is this?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-10-09T20:49:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/justausb.php#unique-entry-id-1909</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/justausb.php#unique-entry-id-1909</guid><content:encoded><![CDATA[Beginning today,  when I delete multiple messages ( for example, Saks Fifth Ave) I deleted them and then they all return and need to be deleted again.  

...You delete, and before it has a chance to send the message up to the server that you&rsquo;ve deleted them, the server sends the message down saying &ldquo;oh, looks like you&rsquo;re missing these.&rdquo; ...  You create an event, name it and within seconds the name goes back to &ldquo;untitled&rdquo;.  ]]></content:encoded></item><item><title>How to reindex the drive to improve search results in Spotlight</title><dc:creator>sells@mac.com</dc:creator><category>spotlight</category><category>search</category><dc:date>2021-10-08T10:26:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spotlightreindex.php#unique-entry-id-1908</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spotlightreindex.php#unique-entry-id-1908</guid><content:encoded><![CDATA[Silly question&hellip; on my desktop- I searched saved documents by clicking on magnifying glass and typing in the name I had saved documents under. 

...If the document is on the computer and the drive has been indexed then it will appear in the spotlight search results however it may be lower than you're looking. ...  If that doesn't help bring the more accurate results to the top then the drive may not be fully indexed. ]]></content:encoded></item><item><title>Why all the terms of service?</title><dc:creator>sells@mac.com</dc:creator><category>TOS</category><dc:date>2021-10-07T19:28:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/toswhy.php#unique-entry-id-1907</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/toswhy.php#unique-entry-id-1907</guid><content:encoded><![CDATA[Whenever Apple&rsquo;s lawyers change something in the terms of service, like privacy policy, liability of software updates, monetary change to subscription services, etc&hellip; they force us to agree to the terms of service once again.  

...A simple example might be that Apple may change the description of their battery performance on the iPhone 10 from 12.7 hours to 12.5 hours.    They then push the terms of service out again for us to agree to, then when your battery doesn&rsquo;t perform the way you first thought it would, the newer terms of service would have lowered that expectation that you agreed to (without reading) and therefore can&rsquo;t bring litigation onto them.  
]]></content:encoded></item><item><title>Desktop items greyed out part 2.</title><dc:creator>sells@mac.com</dc:creator><category>finder</category><dc:date>2021-10-07T19:17:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/greyedout.php#unique-entry-id-1906</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/greyedout.php#unique-entry-id-1906</guid><content:encoded><![CDATA[Based on the screenshot you sent, it looks like you may be in a different application than just using the finder.  ...  For instances, you can&rsquo;t use iTunes to open a word document so if you chose Open in iTunes, all non qualifying files would be greyed out.    So the next question is, what application are you in when you are attempting to select the movie files that live on the desktop?
]]></content:encoded></item><item><title>Items on my desktop are greyed out.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2021-10-07T19:08:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclouddrivegreyedout.php#unique-entry-id-1905</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclouddrivegreyedout.php#unique-entry-id-1905</guid><content:encoded><![CDATA[I know this should be obvious to me  There are three videos on my desktop I&rsquo;d like upload to Vimeo. 

...If it is checked then you could either try turning off iCloud Drive desktop/documents syncing then upload your resource or you could also try moving the item to a non syncing folder like the movies folder in your user folder.    Those would then be force to download in their entirety and you should be able to upload them to Vimeo from there.  ]]></content:encoded></item><item><title>Why aren&#x27;t my desktop and documents folders syncing across my computers?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><category>syncing</category><dc:date>2021-10-07T08:05:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncprefs.php#unique-entry-id-1904</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncprefs.php#unique-entry-id-1904</guid><content:encoded><![CDATA[You can now find your Desktop and Documents folder in the iCloud Drive area in the finder window on the left column as seen below.


...As you can see above, I don't personally use iCloud Drive syncing as it turns the desktop folder into a cloud based location which means everything you place there syncs.    While this is great for most people, I use the desktop area as a heavy workspace and can't afford the performance loss that syncing causes.  ]]></content:encoded></item><item><title>Moving an old iTunes library from a time machine drivwe</title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Music</category><category>Backup</category><dc:date>2021-09-24T08:02:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunestomusic.php#unique-entry-id-1903</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunestomusic.php#unique-entry-id-1903</guid><content:encoded><![CDATA[Since you&rsquo;ve not yet opened &ldquo;Music&rdquo; on your new Mac, just drags the old &ldquo;iTunes&rdquo; folder from your TM backup drive into the &ldquo;Music&rdquo; folder on your Mac and then open the new Music app.  

...These .xml files and such need to be present and in the correct place in order for your old playlists to show up.    If, for some reason, you open your Music application and see all your music but none of your playlists, you&rsquo;ll need some assistance again.  ]]></content:encoded></item><item><title>How big should my backup drive be?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2021-09-24T08:00:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmsize.php#unique-entry-id-1902</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmsize.php#unique-entry-id-1902</guid><content:encoded><![CDATA[If you have not yet started a new time machine backup you&rsquo;ll need a spare external hard drive equal to or greater than the size of your internal drive.    You can temporarily get away with a smaller drive but eventually you&rsquo;d grow out of that size drive as time machine wouldn&rsquo;t be able to back up the entire drive if the internal drive contained more data than the external drive was able to hold.  

...Secondly, if the computer doesn&rsquo;t prompt you to start using the newly connected drive as a TM backup, just go into System Preferences, Time Machine and select the new drive.  ]]></content:encoded></item><item><title>Removing one of the two routers I&#x27;m using</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-09-24T07:59:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minustc.php#unique-entry-id-1901</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minustc.php#unique-entry-id-1901</guid><content:encoded><![CDATA[I need to remove my time capsule from my existing network that also has another router behind it.


...You should be able to just unplug the time capsule and the ethernet cables it was using and your computer will return to preferring the previous wifi network.   If will automatically go back to using the 192.168.x.x wifi network rather than the ethernet 10.0..0.x network that the time capsule was distributing.  ]]></content:encoded></item><item><title>Safari functioning differently after update</title><dc:creator>sells@mac.com</dc:creator><category>safari</category><dc:date>2021-09-23T12:55:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safupdatewhat.php#unique-entry-id-1900</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safupdatewhat.php#unique-entry-id-1900</guid><content:encoded><![CDATA[When I click on Safari,top left begins with start page and bookmarks folder is listed below. 

...You could also just send a screen shot of the issue by holding down command_shift+4 then dragging over the area you&rsquo;d like me to see.    That will drop a screenshot onto your desktop which you could then email to me to give me a better idea of what the problem is.  ]]></content:encoded></item><item><title>iPad won&#x27;t take the Update</title><dc:creator>sells@mac.com</dc:creator><category>iPadOS</category><dc:date>2021-09-23T12:47:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadnotupdating.php#unique-entry-id-1899</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadnotupdating.php#unique-entry-id-1899</guid><content:encoded><![CDATA[If your iPad were too old it would not allow for a software update to even be attempted so that's not iikely to be the reason.    I've had others with the same issue and I've been recommending they try directly plugging in your device into a computer and running the update from there.    In 10.15 Catalina and higher you'll use a Finder window to run the update once the device is plugged in.  ]]></content:encoded></item><item><title>Do you replace batteries and screens?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-09-21T11:41:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notohardware.php#unique-entry-id-1898</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notohardware.php#unique-entry-id-1898</guid><content:encoded><![CDATA[Batteries can often be the first thing to go on a computer as every rechargeable battery in the world has a limited number of times it can be charged and discharged.  ...  After a battery has been fully depleted and recharged many times it will eventually hold less and less charge then eventually not be able to charge at all.    To find the number of times your battery has cycled, you can go under the Black Apple and select &ldquo;about this Mac&rdquo; then under &ldquo;Overview&rdquo; select System Report.  ]]></content:encoded></item><item><title>iMovie memory leak</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2021-09-19T17:27:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outofcontrolmemleak.php#unique-entry-id-1897</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outofcontrolmemleak.php#unique-entry-id-1897</guid><content:encoded><![CDATA[Therefore your entire computer runs out of memory because it keep unnessasarily giving it to iMovie.  

...To do so, hold down command+option+p+r and let the computer chime 3 times before letting go during start up.    If you don't hear the receptive chimes then you would be better served using a wired keyboard.  ]]></content:encoded></item><item><title>Error occuring during Big Sur install</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2021-09-19T17:22:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigsurinstalltroub.php#unique-entry-id-1896</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigsurinstalltroub.php#unique-entry-id-1896</guid><content:encoded><![CDATA[Do you already have Big Sur MacOS 11 installed and just trying to do an update or are you moving from a previous OS like Catalina or earlier?


...If you are able to download Big Sur through the App Store it will appear in your Applications folder as "MacOS Big Sur installer" or similar.  

...Lastly, it's not crucial to get to Big Sur as MacOS Monterey will be out by the end of October so you could always wait for that as well.  ]]></content:encoded></item><item><title>How to remove data from your device and other questions</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2021-09-16T09:37:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/7ca4167a47df0319c8d831643b170b13-1895.php#unique-entry-id-1895</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/7ca4167a47df0319c8d831643b170b13-1895.php#unique-entry-id-1895</guid><content:encoded><![CDATA[	&bull;	i have photos of xxx GB but I am concerned about deleting them on my iPad since I am not sure if they will be deleted from my iPhone as well.&nbsp;&nbsp;


	&bull;	I'm not sure if these photos are in iCloud so it won't matter if I delete&nbsp;them from the device,&nbsp; I'm not sure how to check or how to move to iCloud


...Your photos on each device are VERY likely synced so only delete pictures from a device that you are prepared to lose on all devices.  
]]></content:encoded></item><item><title>iPad not showing iOS 14.8 is available</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2021-09-16T09:31:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/148notshowing.php#unique-entry-id-1894</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/148notshowing.php#unique-entry-id-1894</guid><content:encoded><![CDATA[1.  iPad needs to either have over 50% battery or be plugged in.


...However if it&rsquo;s already on 14.x then it will definitely take 14.8.    To find what iOS you&rsquo;re on, go to settings/general/about
]]></content:encoded></item><item><title>What do you think of Password programs?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2021-09-09T08:28:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onepasslastpassetc.php#unique-entry-id-1893</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onepasslastpassetc.php#unique-entry-id-1893</guid><content:encoded><![CDATA[	&bull;	If you are in a situation where you just want access to a certain site but don't have that password program installed, you would need to manually type the crazy long pw.  


...If they are a little aggressive with tech or security then I give them the go ahead to use a password application.  

...If you have a trusted member of your staff who is eager to utilize a password app, you don't mind yet another subscription, and you are 100% confident you won't forget the master password then go ahead.  ]]></content:encoded></item><item><title>Running low on Application Memory.</title><dc:creator>sells@mac.com</dc:creator><category>Ram</category><dc:date>2021-08-30T15:31:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outoframmem.php#unique-entry-id-1892</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outoframmem.php#unique-entry-id-1892</guid><content:encoded><![CDATA[While there can be many reasons one sees this message, in my experience, it's most commonly due to a "memory leak" caused by one program.  ...  When the program is quit, it is SUPPOSED to release that ram back to the computer for some other program to use it later.  ...  There are other ways to solve this but test the above methods first and if it persists, I'm happy to assist with more geeky solutions.  
]]></content:encoded></item><item><title>How to scan multiple pages into one pdf file</title><dc:creator>sells@mac.com</dc:creator><category>scanning</category><category>image capture</category><dc:date>2021-08-21T14:27:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/4d859b33811a293fcc8b55f40feb38b1-1891.php#unique-entry-id-1891</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/4d859b33811a293fcc8b55f40feb38b1-1891.php#unique-entry-id-1891</guid><content:encoded><![CDATA[There are ways to do this after they've been scanned but luckily image provides a way to allow you to scan several docs then combines them into one pdf file before saving it or emailing.  


...Once the document is saved, a good way to tell the difference between a single pdf file versus a pdf with multiple pages is to look for the black rib on the left side of the pdf icon itself.   

...If you've already scanned multiple pdfs and need to combine them, there's a way to do that as well but image capture would not play a role in that task.  ]]></content:encoded></item><item><title>iPHone not resolving URLs when not on WiFi.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iOS</category><dc:date>2021-08-20T21:53:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonewifinotresolves.php#unique-entry-id-1890</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonewifinotresolves.php#unique-entry-id-1890</guid><content:encoded><![CDATA[Is not an actual path to a successful search due to the fact that the : is missing after https at the beginning.    Also, there would need to be some punctuation after the &ldquo;com&rdquo; portortion of the address as well.  comsearch would not work.  

...Also, make sure you&rsquo;ve granted permission for each individual app, including Safari, to use Cell data.  ]]></content:encoded></item><item><title>Why is my screen being recorded?</title><dc:creator>sells@mac.com</dc:creator><category>zoom</category><category>security</category><category>privacy</category><dc:date>2021-08-12T23:22:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/maybezoomatfault.php#unique-entry-id-1889</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/maybezoomatfault.php#unique-entry-id-1889</guid><content:encoded><![CDATA[That absolutely does sound scary but here's most likely what's going on&hellip;In Apple's attempt to try to bring our privacy to the forefront, they are revealing/exposing potential security issues of which you may not be aware.  ...  My guess is that this statement should actually read something like "zoom has permission to record your screen the next time you are in a zoom session and you click to record your screen because you gave zoom permission to record your screen."


If that is the case, go into system preferences/security and privacy/accessibility/screen recording/ then uncheck any services you feel you don't need to grant access.  ]]></content:encoded></item><item><title>I have duplicate contacts on my phone.</title><dc:creator>sells@mac.com</dc:creator><category>contacts</category><category>duplicates</category><dc:date>2021-08-12T23:20:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cd99db9718d394962f3cdd2f2e39623a-1888.php#unique-entry-id-1888</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cd99db9718d394962f3cdd2f2e39623a-1888.php#unique-entry-id-1888</guid><content:encoded><![CDATA[If this is the case, just going into settings/contacts/accounts/ then turning off contacts for any email account other than iCloud would most likely solve the issue.


...	You should now no longer have any &ldquo;on my phone&rdquo; contacts as they would have merged into your iCloud account however, there could now be duplicates within iCloud. 


	If that is the case, you would next go into the Address book app on the computer and under Card in the menu bar, select &ldquo;look for duplicates&rdquo;.  ]]></content:encoded></item><item><title>Which VPN should I get?</title><dc:creator>sells@mac.com</dc:creator><category>vpn</category><dc:date>2021-08-08T23:18:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nordisagoodstart.php#unique-entry-id-1887</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nordisagoodstart.php#unique-entry-id-1887</guid><content:encoded><![CDATA[A vpn usually comes as a computer application and an iPhone or iPad app as well so you would use the same log in to use either.  

...As you become more experienced using VPNs you'll start to discover that not all are created equal and you may find that one vpn better suits your needs than another.   (Example: trying to use your Netflix account when abroad)  But for general privacy most of them are great.  
]]></content:encoded></item><item><title>Is this ATT email real?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>scam</category><dc:date>2021-07-27T18:54:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attsurveywhatevs.php#unique-entry-id-1886</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attsurveywhatevs.php#unique-entry-id-1886</guid><content:encoded><![CDATA[I got this email last night but he had not discontinued his ATT cellular service.  

...that email is not from ATT but rather a &ldquo;survey company&rdquo; of some sort.    I would ignore it ]]></content:encoded></item><item><title>Is my AppleID safe?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2021-07-27T18:53:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/watchloginrandom.php#unique-entry-id-1885</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/watchloginrandom.php#unique-entry-id-1885</guid><content:encoded><![CDATA[this morning I got a message that popped up on his ATT phone that said &ldquo;Your Apple ID and phone number are now being used for FaceTime on a new Apple Watch&rdquo;. 

...First thing to do is to log into iCloud.com and account for all the devices currently logged in to your appleID. ...  It&rsquo;s not uncommon to see super old devices that have never been removed so don&rsquo;t worry too much about that.  
]]></content:encoded></item><item><title>m1 chip and hard drives</title><dc:creator>sells@mac.com</dc:creator><category>M1 Chip</category><dc:date>2021-07-26T23:09:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nospecialdriveform1.php#unique-entry-id-1884</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nospecialdriveform1.php#unique-entry-id-1884</guid><content:encoded><![CDATA[I need to buy a backup for the new desktop - do these new mac&rsquo;s have some special requirements for external hard drives?   I ask because my mom got a new laptop as well and she was reading about some adapter she has to get when she buys a backup. 

...You can, of course, just buy a USBC hard drive but there&rsquo;s really no need to spend extra money.  ]]></content:encoded></item><item><title>How should I handle my music library with my new iMac?</title><dc:creator>sells@mac.com</dc:creator><category>M1 Chip</category><dc:date>2021-07-26T23:08:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/m1andmusiclibrary.php#unique-entry-id-1883</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/m1andmusiclibrary.php#unique-entry-id-1883</guid><content:encoded><![CDATA[This is usually located in the Music folder of the user however I seem to remember you may have kept your music library under a different user or perhaps it lived in the &ldquo;shared&rdquo; folder.  

...As long as you have a large enough internal drive on your new Mac, you could just move that over continue with business as usual however keep in mind there will come a point soon where Apple will no longer support the iPod.  

...If you pay for that service, Apple basically takes note of all the songs you have and if they are already available in the Music store Apple makes them available to your account.  ]]></content:encoded></item><item><title>Stuck CD in iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-05-27T09:43:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stuckcdinimaccc.php#unique-entry-id-1882</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stuckcdinimaccc.php#unique-entry-id-1882</guid><content:encoded><![CDATA[Yes, I can remove the CD from the iMac but before you schedule me to do that, have you first tried the simple fix of turning off the computer, then booting it up with the mouse button held down?  ...  However if it is actually physically stuck then the next steps are applying a small amount of pressure with a thin piece of plastic like a credit card.  ...  If all else fails then I can disassemble the computer to get it out.  ]]></content:encoded></item><item><title>Computer won&#x27;t boot after Big Sur update</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2021-05-27T09:37:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigsurorposshd.php#unique-entry-id-1881</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigsurorposshd.php#unique-entry-id-1881</guid><content:encoded><![CDATA[So then I tried to started by holding in shift R, and then it ultimately came up with the screen with a 🚫 instead of the 🍎. 

...I don&rsquo;t know what type of drive is in your Mac but boy those SATA drives are terrible.  3 types of drives:  


...Boot into Single user or Verbose mode to watch the start up process through the command line to get a possible idea of where the startup is hanging.
]]></content:encoded></item><item><title>Message about iClloud archiving</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2021-05-22T09:27:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclouddriveconfmess.php#unique-entry-id-1880</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclouddriveconfmess.php#unique-entry-id-1880</guid><content:encoded><![CDATA[It's common for our generation to have over 200 gigs of content therefore pushing us up to the next tier plan (2TB).   Younger people have less pictures and are fine with the lower amount of storage.  


...Apple did not implement the documents/desktop iCloud syncing as seamlessly as I would hope so you'll see these confusing messages from time to time about "iCloud Drive archive".  ]]></content:encoded></item><item><title>GPU availability during covid</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-05-10T21:54:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nogpuavail.php#unique-entry-id-1879</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nogpuavail.php#unique-entry-id-1879</guid><content:encoded><![CDATA[It's common for our generation to have over 200 gigs of content therefore pushing us up to the next tier plan (2TB).   Younger people have less pictures and are fine with the lower amount of storage.  


...Apple did not implement the documents/desktop iCloud syncing as seamlessly as I would hope so you'll see these confusing messages from time to time about "iCloud Drive archive".  ]]></content:encoded></item><item><title>How do I remove unwanted remembered email addresses?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2021-04-29T10:31:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailremoveunwantedmemories.php#unique-entry-id-1878</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailremoveunwantedmemories.php#unique-entry-id-1878</guid><content:encoded><![CDATA[my question is regarding GPUs do you have any connections/knowledge/anything I bought my son one for Christmas and it never came in and we&rsquo;ve been waiting six months and not sure I&rsquo;m just trying to use every single resource I have thank


...By &ldquo;GPU&rdquo; I assume you mean Graphics card for a Windows PC. Since I&rsquo;m specifically an Apple Consultant I&rsquo;m afraid I can&rsquo;t help you there.  ...  Tons of kids were sitting at home and all decided at the same time to increase the power of their computers to play games.  ]]></content:encoded></item><item><title>Big Sur needs a lot of space.</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2021-04-29T10:29:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigsureatsspace.php#unique-entry-id-1877</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigsureatsspace.php#unique-entry-id-1877</guid><content:encoded><![CDATA[Your computer is telling you that in order to do that particular update, you&rsquo;ll need to free up space.  ...  So you would need to find items that you no longer need in order to free up space.    It&rsquo;s possible we may be able to remove iTunes movies or TV shows, old iPhone backups, etc&hellip; that could be taking up space you no longer need.
]]></content:encoded></item><item><title>Continue to beware of scams</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2021-03-30T10:20:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scamsgalore.php#unique-entry-id-1876</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scamsgalore.php#unique-entry-id-1876</guid><content:encoded><![CDATA[From a website trying to convince you to install what they call &ldquo;flash&rdquo; to someone telling you they have your password and you must pay them etc&hellip;. 

...	&bull;	If you feel something is actually legitimate and you are concerned, get a case number then call the company back yourself. 


If you do feel something is fishy, please feel free to either forward to me the email or take a screenshot (command+shift+4 then drag around the area) of whatever you&rsquo;re concerned then send it to me via email. ]]></content:encoded></item><item><title>Big Sur is good to go.</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2021-03-30T10:19:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/goforthrottleup.php#unique-entry-id-1875</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/goforthrottleup.php#unique-entry-id-1875</guid><content:encoded><![CDATA[After a bit of a rough launch in late November, Apple&rsquo;s newest operating system, Big Sur, has advanced from 11.0 to 11.2.3.   That means Apple has sent out several improvements and fixes so at this time I&rsquo;m letting you know, if you haven&rsquo;t yet, I&rsquo;d say you are clear to move forward with upgrading to Big Sur. 


Now please keep in mind that before ever upgrading your operating system, it&rsquo;s always best practice to make sure you have a good time machine backup. 
]]></content:encoded></item><item><title>How do I find what version of the application I&#x27;m on?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2021-03-30T10:12:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findwhatversion.php#unique-entry-id-1874</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findwhatversion.php#unique-entry-id-1874</guid><content:encoded><![CDATA[After a bit of a rough launch in late November, Apple&rsquo;s newest operating system, Big Sur, has advanced from 11.0 to 11.2.3.   That means Apple has sent out several improvements and fixes so at this time I&rsquo;m letting you know, if you haven&rsquo;t yet, I&rsquo;d say you are clear to move forward with upgrading to Big Sur. 


Now please keep in mind that before ever upgrading your operating system, it&rsquo;s always best practice to make sure you have a good time machine backup. 
]]></content:encoded></item><item><title>Buying advice for my elderly parent.  </title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2021-03-10T18:47:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/eldfathbuyingadv.php#unique-entry-id-1873</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/eldfathbuyingadv.php#unique-entry-id-1873</guid><content:encoded><![CDATA[Clearly my father is in need of some upgrades -  I would like to hear what you think might best suit his needs -   (and if you might be able to walk him through set ups etc-


...We have always used Macs and I know that he will be a tougher sell on other products but I would like to know what you think might be the easiest and user friendliest


...If you push something new (and even easier onto them) they will blame you for whatever ever small thing goes wrong and you will never hear the end of how the old computer was so much better.  ]]></content:encoded></item><item><title>How do I disable messages on my laptop?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2021-03-04T13:32:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unlinkmessagesmacos.php#unique-entry-id-1872</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unlinkmessagesmacos.php#unique-entry-id-1872</guid><content:encoded><![CDATA[I would like to disable my messages and emails on my laptop since that is a work laptop, my text and email notifications keep popping up when others are using the laptop.


...Open the Messages app on your computer then go to preferences (located under the word "Messages" in the menu bar next to the black apple in the top left of your screen.)


Now you can either uncheck "enable this account" if you'd like to quickly turn it back on sometime OR just Sign out completely.  ]]></content:encoded></item><item><title>Can I recover emails from a backup?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2021-02-25T12:35:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yeptorecemail.php#unique-entry-id-1871</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yeptorecemail.php#unique-entry-id-1871</guid><content:encoded><![CDATA[If you have a time machine backup dating back to the approximate time you think those emails existed then there&rsquo;s a good chance we could restore them.    To check to see if time machine currently includes that range open the hard drive in a finder window then:


...If you are able to see some backups in the range you are thinking about then chances are good we can recover those emails.  
]]></content:encoded></item><item><title>How do I change my email password?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2021-02-23T11:43:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fd29271ac2afec3299ba4c2addc3d1dd-1870.php#unique-entry-id-1870</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fd29271ac2afec3299ba4c2addc3d1dd-1870.php#unique-entry-id-1870</guid><content:encoded><![CDATA[I got a notification that someone might have sold my passwords on the dark web.  

...If so, you'll need to log into your godaddy account via their website at godaddy.com. 

...Select "workspace email" then manage your password from that area.
]]></content:encoded></item><item><title>What is the deal with Time Machine formatted hard drives and Big Sur?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Big Sur</category><dc:date>2021-02-18T14:24:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmformatexplainedbigsur.php#unique-entry-id-1869</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmformatexplainedbigsur.php#unique-entry-id-1869</guid><content:encoded><![CDATA[Prior to Big Sur, Time Machine used "MacOS Extended Journaled" or "MacOS Extended Journaled Encrypted" (if you were using file vault, to backup your internal computer to an external hard drive.  

...So now, if you are using Big Sur, your Time Machine drive will prefer to use APFS or APFS ecrypted if using file vault.  

...https://support.apple.com/en-hk/guide/mac-help/mh15139/11.0/mac/11.0
]]></content:encoded></item><item><title>Why won&#x27;t my iPhone show up on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>general troubleshooting</category><dc:date>2021-02-15T20:48:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneinfinder.php#unique-entry-id-1868</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneinfinder.php#unique-entry-id-1868</guid><content:encoded><![CDATA[You may have seen in the past when you plug up a phone, you may have been prompted with "trust device".  ...  To reset the device so you'll see that prompt again, on the phone go to Settings/General/ then scroll to the bottom to the Reset area.  

...Also, keep in mind that as of Catalina forward, the phone now shows in a Finder window instead of in Music like it had always been since the beginning of time.  ]]></content:encoded></item><item><title>How do I wipe my computer?</title><dc:creator>sells@mac.com</dc:creator><category>erasing</category><category>wiping</category><dc:date>2021-02-15T20:35:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/d00a27db72272625b15dff51ec94f6d6-1867.php#unique-entry-id-1867</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/d00a27db72272625b15dff51ec94f6d6-1867.php#unique-entry-id-1867</guid><content:encoded><![CDATA[Depends on whether you want it to be useable after it's wiped or if you just want it wiped for recycling.  


...Once in disk utility, select the hard drive on the left hand column and choose "erase" then follow the prompts. 

...Depending on the size of the user, you may have to wait during the next step for a couple minutes but eventually you'll see a drop down window.  ]]></content:encoded></item><item><title>How do I know how big a drive I need for my new computer?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2021-02-13T22:52:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notevnoughspace.php#unique-entry-id-1866</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notevnoughspace.php#unique-entry-id-1866</guid><content:encoded><![CDATA[Best way to avoid this problem is to first check the amount of storage you have and are currently using on your old computer then go from there.  

...But if you are currently using 750 gigs of that 1TB drive then you would probably want to consider going to a 2TB drive.  ...  You are welcome to send me those numbers and I'll recommend a drive size based on the type of computer you buy of course.  ]]></content:encoded></item><item><title>Can I use an old iMac as a display?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2021-02-13T22:47:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/e4500fac102530f5e573d8752189e2e5-1865.php#unique-entry-id-1865</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/e4500fac102530f5e573d8752189e2e5-1865.php#unique-entry-id-1865</guid><content:encoded><![CDATA[I am wondering if I should get an iMacPro Lap Top and use my desk top old iMac SCREEN for a larger screen option.  

...I would only want to get a Mac Lap Top IF AND ONLY IF I can use my big screen on old iMac - Is this possible?  

...You actually have to have an active user running on the old iMac and logged in so it's not really just a display.  ]]></content:encoded></item><item><title>Backing up encrypted disks with unencrypted Time Machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>encryption</category><dc:date>2021-02-13T22:07:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cryptdecrypt.php#unique-entry-id-1863</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cryptdecrypt.php#unique-entry-id-1863</guid><content:encoded><![CDATA[It says this, which from what I researched seems to say it doesn&rsquo;t help me if they are encrypted.  

...The proper way apple wants you to execute this is to have an encrypted backup drive to backup your file vault protected internal drive.  ...  Yes, it's extremely secure and would be great if you travel a tremendous amount and you're carrying the secret launch codes but other than that it's really not necessary for normal people.  ]]></content:encoded></item><item><title>How can I get more detail on my mesh network?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2021-02-07T21:55:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/meshinfo.php#unique-entry-id-1862</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/meshinfo.php#unique-entry-id-1862</guid><content:encoded><![CDATA[We recently upgraded to Verizon Fios here in DC and I just had an issue which has a few proposed fixes from online research, one being to keep your software up to date for connectivity reasons.  ...  I just did my first zoom call on the new fios/Asus configuration and even though the signal showed strong my service kept dropping, I was freezing and getting dropped off the call over and over.   My husband just disabled something called &ldquo;smart connect&rdquo; in the mesh system, thinking it might have been kicking me off looking for a better connection, but who knows if that will fix it.
]]></content:encoded></item><item><title>Should I upgrade to Big Sur yet?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2021-02-07T21:47:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waitonBS.php#unique-entry-id-1861</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waitonBS.php#unique-entry-id-1861</guid><content:encoded><![CDATA[Honestly, I thought that Big Sur would be more stable after 11.2 but based on what I&rsquo;ve seen and had to deal with lately, I&rsquo;d say don&rsquo;t move to it.    The issue is that Apple is building it for the M1 chip architecture primarily and supporting Intel processors as a secondary thought.    They would never admit that but that&rsquo;s what it feels like to me.  
]]></content:encoded></item><item><title>Will my laptop hold the new operating system?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2021-02-06T10:55:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigsurwarn.php#unique-entry-id-1860</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigsurwarn.php#unique-entry-id-1860</guid><content:encoded><![CDATA[While I can't recall the exact specs of your machine (I see a lot of machines each week) here's a quick way to see if you have enough space.  

...Several of my clients are currently experiencing headaches with Big Sur MacOS 11 so even though it just went to 11.2, I'm still weary to recommend it based on the issues I'm dealing with.    If you have one of the new M1 MacBooks then it's fine overall although I've even dealt with Big Sur problems on M1 as well.  ]]></content:encoded></item><item><title>Why can&#x27;t I print from within Chrome?</title><dc:creator>sells@mac.com</dc:creator><category>chrome</category><category>printers</category><dc:date>2021-02-04T17:45:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chromeinside.php#unique-entry-id-1859</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chromeinside.php#unique-entry-id-1859</guid><content:encoded><![CDATA[This is a seldom used feature included in HP printers where say, a person is on the road in New York and wants to print something back home to their printer at home.  ...  Now add on to the fact that going forward, any web page that is not secure, which means any web page that is http instead of https, will receive a warning from the browser exactly like the one you sent in your screenshot.  


...If it is just a simple webpage like nytimes.com for example, then Chrome would not need to use any special printer translation and you should be seeing this.  
]]></content:encoded></item><item><title>Can I backup my Photos library to an external drive</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>photos</category><dc:date>2021-02-04T17:09:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/00346e3460f215c812762f8651adbd99-1858.php#unique-entry-id-1858</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/00346e3460f215c812762f8651adbd99-1858.php#unique-entry-id-1858</guid><content:encoded><![CDATA[In 2021 backing up your computer to time machine only means your pictures are going to be included IF you are storing the originals in Photos.    So many people have small hard drive computers so they have to choose "optimize storage" which means your computer only shows reference thumbnails to the original picture files that live in the cloud.    Further, the time machine backup drive would only be backing up the abbreviated version of your photos library if that is the setting you have in your Photos library.  ]]></content:encoded></item><item><title>Should I use iCloud drive?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><category>iCloud Drive</category><dc:date>2021-02-04T14:48:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/31809e352e4a4c70bbb076511c520021-1857.php#unique-entry-id-1857</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/31809e352e4a4c70bbb076511c520021-1857.php#unique-entry-id-1857</guid><content:encoded><![CDATA[Personally I prefer not to sync my documents and desktop folder to iCloud Drive which is what you&rsquo;re talking about here.  ...  The negatives are that you it tasks your computer more than it should which means less processor power for other things.  ...  Third negative, it means that the Desktop and Documents folder are basically useless for major tasks like editing video or audio files with professional level programs.  ]]></content:encoded></item><item><title>App won&#x27;t download from App store.</title><dc:creator>sells@mac.com</dc:creator><category>App Store</category><dc:date>2021-02-03T22:47:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/classicweather.php#unique-entry-id-1856</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/classicweather.php#unique-entry-id-1856</guid><content:encoded><![CDATA[If you see a cloud with an arrow next to the app in the App Store, that means the appleID you're currently logged into has acquired it in the past and you may be able to re download it.  ...  If you do not, however, see the little cloud but instead, see the ability to download it "purchase" then your appleID may have never acquired it in the first place.  


...You could also just guess the appleID you've used in the past, log into that, then redownload it from there but I advise against missing appleID's.  ]]></content:encoded></item><item><title>Where&#x27;s the messaging sync button?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2021-02-03T21:25:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereissyncbuttonmess.php#unique-entry-id-1855</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereissyncbuttonmess.php#unique-entry-id-1855</guid><content:encoded><![CDATA[Why don't I see the "sync" button in my messaging app on my computer in preferences?


...The sync button appeared after a certain number of the operating system.  ...  To find out what version of the OS you are currently running, you can go to the black apple in the top left corner of your screen and choose &ldquo;about this Mac&rdquo;.  ]]></content:encoded></item><item><title>Calendar on iPhone dissapearing </title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>calendar</category><dc:date>2021-02-03T19:55:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/387805ad363cab18d7f45ed0db0c6bd5-1854.php#unique-entry-id-1854</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/387805ad363cab18d7f45ed0db0c6bd5-1854.php#unique-entry-id-1854</guid><content:encoded><![CDATA[Reset all settings: Settings/General/ scroll to the bottom to Reset/ select "reset all settings".    This is the second to last thing to try as you would have to reset a few things.    No data would be lost but you'd have to readjust some things like bold text, icon size, wifi network rejoin possibly.  
]]></content:encoded></item><item><title>Legacy System Extension outdated</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>MacOS</category><dc:date>2021-02-02T14:19:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nonotavirus.php#unique-entry-id-1853</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nonotavirus.php#unique-entry-id-1853</guid><content:encoded><![CDATA[That is a message telling you that there are some old pieces of software that will become obsolete when you update your computer in the near future.  ...  If the company that made the software originally was still in business, they usually allow it to be updated automatically.    So often these messages are just warning you about some old software that was no longer supported any way.  
]]></content:encoded></item><item><title>Why should I use messages in the cloud on my phone?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2021-02-02T12:31:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messinthecloud.php#unique-entry-id-1852</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messinthecloud.php#unique-entry-id-1852</guid><content:encoded><![CDATA[Keeping messages in the cloud assures (or is supposed to assure) that when you move from phone to phone, your messages will follow you.    Otherwise, if a person lost or broke their phone, they would lose the message history as well.    Using the cloud sync feature now treats text messages more like email or contacts.  ]]></content:encoded></item><item><title>It says I don&#x27;t have eough free space to complete the migration.</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2021-02-02T12:20:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/toosmalladrive.php#unique-entry-id-1851</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/toosmalladrive.php#unique-entry-id-1851</guid><content:encoded><![CDATA[On your old computer, select &ldquo;about this Mac&rdquo; from the black apple in the top left corner of the screen then view &ldquo;storage&rdquo;.  

...2: find some things you don&rsquo;t need to transfer from the old computer then select only items you want.


...There are places we can look that will give us opportunities to trim down the old computer&rsquo;s weight in data then try the transfer again.  
]]></content:encoded></item><item><title>Why won&#x27;t my password work in gmail?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2021-02-02T12:13:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwgmailforgot.php#unique-entry-id-1850</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwgmailforgot.php#unique-entry-id-1850</guid><content:encoded><![CDATA[I just changed it and now my iPhone won't take it in my gmail settings.


...I usually like to prove that I know the password by going directly to the source via a webpage.  ...  That way you can eliminate the mistyping/incorrect guesses using the phone keyboard which can cause its own problems.  
]]></content:encoded></item><item><title>Why aren&#x27;t all my text messages syncing?</title><dc:creator>sells@mac.com</dc:creator><category>iMessage</category><dc:date>2021-02-02T11:49:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/textmesssync21.php#unique-entry-id-1849</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/textmesssync21.php#unique-entry-id-1849</guid><content:encoded><![CDATA[First thing to check is that both your email address (appleID) and phone number are associated to each other.  


...Often the reason for not seeing all your texts is that the phone number and AppleID are not associated to each other.  ...  Green messages don&rsquo;t always sync properly as they are handled exclusively by the phone company.  95% of all other messages are blue and are handled via Apple&rsquo;s servers bypassing the texting plans on phone companies entirely.  
]]></content:encoded></item><item><title>ripping multiple vids in Handbrake</title><dc:creator>sells@mac.com</dc:creator><category>Handbrake</category><dc:date>2021-01-27T08:32:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hbmult.php#unique-entry-id-1848</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hbmult.php#unique-entry-id-1848</guid><content:encoded><![CDATA[Since you only have a small number of clips to import, you could do them one at a time.  ...  Handbrakes&rsquo; &ldquo;destination&rdquo; will tell you where they went and also give you a chance to rename the file before importing if you&rsquo;d like.  


...If that doesn&rsquo;t work for you then there are still many variables we can play with such as trying to add all titles to the queue as we did before.  
]]></content:encoded></item><item><title>When is it ok to move to Big Sur?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2021-01-26T10:59:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/111issafer.php#unique-entry-id-1847</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/111issafer.php#unique-entry-id-1847</guid><content:encoded><![CDATA[Is it safe to move to Big Sur yet?


...As of 1/26/21 Big Sur is still sitting at version 11.1.    I would wait until they move to 11.2.  ]]></content:encoded></item><item><title>Where did my emails go?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Backup</category><dc:date>2021-01-26T09:58:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailtiedtoserveraccount.php#unique-entry-id-1846</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailtiedtoserveraccount.php#unique-entry-id-1846</guid><content:encoded><![CDATA[These however, are tied to the cloud so if you stop that particular email account, you would eventually lose access to your inbox.


...Mailbox) located on yahoo&rsquo;s server, if you end the yahoo account you will eventually lose access to those folders.


...Dragging an email from the inbox to one of these folders will remove it from the cloud and place a permanent local copy of the email.  ]]></content:encoded></item><item><title>Why am I seeing this message?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2021-01-18T17:16:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dsignmanagerwindwerver.php#unique-entry-id-1845</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dsignmanagerwindwerver.php#unique-entry-id-1845</guid><content:encoded><![CDATA[By the looks of it, you are actually remoting into a server computer that is running the program.  ...  The program is running on a computer somewhere in the United States are you are just looking at that screen.  

...Your best bet is to call the Design Manager support and ask them what steps you should take to resolve this issue.  ]]></content:encoded></item><item><title>Safari has gone crazy with memory.</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2021-01-18T17:11:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safloosingitsmind.php#unique-entry-id-1844</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safloosingitsmind.php#unique-entry-id-1844</guid><content:encoded><![CDATA[Safari has what I call "hanging ram" which means that every time it opens or requests a little memory to execute a process, instead of letting go of that memory, it forgets it had it and just keeps asking for more.    It's like taking out a loan but continuing to borrow money to pay off the loan.  ...  If this issue continues after restarting your computer, then best to have me look at it.  ]]></content:encoded></item><item><title>Should I go to the M1 chip?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><category>security</category><dc:date>2021-01-15T09:32:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mamoresecurebutpain.php#unique-entry-id-1843</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mamoresecurebutpain.php#unique-entry-id-1843</guid><content:encoded><![CDATA[Safari has what I call "hanging ram" which means that every time it opens or requests a little memory to execute a process, instead of letting go of that memory, it forgets it had it and just keeps asking for more.    It's like taking out a loan but continuing to borrow money to pay off the loan.  ...  If this issue continues after restarting your computer, then best to have me look at it.  ]]></content:encoded></item><item><title>What monitor should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>purchase recommendations</category><dc:date>2021-01-15T09:22:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lgmonitorsgood.php#unique-entry-id-1842</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lgmonitorsgood.php#unique-entry-id-1842</guid><content:encoded><![CDATA[This means that you'll most likely be looking for an HDMI monitor and a HDMI to USBC adapter.  


...But for most general office purposes, a less expensive monitor is totally fine.  21, 24, 27" are all completely acceptable sizes.  

...Amazon.com: USB C to HDMI Cable for Home Office 6ft, CableCreation USB 3.1 Type C to HDMI 4K Thunderbolt 3 Compatible, Work with&nbsp;MacBook Pro/Air/iPad Pro 2020 2018, Surface Book 2, Dell XPS 15, Galaxy S20/S10: Computers & Accessories]]></content:encoded></item><item><title>My notes are gone.</title><dc:creator>sells@mac.com</dc:creator><category>notes</category><category>iCloud</category><dc:date>2020-12-21T19:24:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnotesnotgone.php#unique-entry-id-1841</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnotesnotgone.php#unique-entry-id-1841</guid><content:encoded><![CDATA[We log into that account, pull those notes over to your current appleID notes account, then log back out again.   You can use Internet accounts in system preferences to add the other iCloud. 

...Afterward, you can return to system preferences internet accounts pane and remove the sub iCloud account.  
]]></content:encoded></item><item><title>Restoring iCloud documents from the cloud.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2020-12-21T19:21:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bringbackdown.php#unique-entry-id-1840</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bringbackdown.php#unique-entry-id-1840</guid><content:encoded><![CDATA[I don&rsquo;t know why, but all my folders and things that were on my desktop before our session, are not there. 

...I&rsquo;m happy to assist but if you&rsquo;d like to try on your own here&rsquo;s what you can do:


...Those files will now be in your downloads folder and you can move them where ever you&rsquo;d like from there.  
]]></content:encoded></item><item><title>Should I be worried about this Google security alert?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><category>google</category><category>security</category><dc:date>2020-12-18T08:18:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesmakemoresecure.php#unique-entry-id-1839</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesmakemoresecure.php#unique-entry-id-1839</guid><content:encoded><![CDATA[How serious is this and do I have to go through and change each one...or is there a better, quicker way to address it?


...In other words, if you Amazon password is the same password as you Panera bread password, that's a sort of bad thing. 

...Just ask yourself how important your security is and if it's worth putting the time in to locking things down.  ]]></content:encoded></item><item><title>Why won&#x27;t my cursor respond?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Mouse and trackpad</category><dc:date>2020-12-17T18:31:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mousecursorplistreset.php#unique-entry-id-1838</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mousecursorplistreset.php#unique-entry-id-1838</guid><content:encoded><![CDATA[There's no setting or change a person can make on a Mac that will disable the cursor so it would't be tied to any particular setting.    However, it wouldn't hurt to make a couple small changes in system preferences that will force the Mac to rewrite the preference file associated with mouse behavior.  


...Lastly, if none of those end up being solutions, it could be that a different process on your computer is running so hard that the mouse is unable to respond due to all the CPU being used for some other task.  ]]></content:encoded></item><item><title>What is Legacy System Extension mean?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>MacOS</category><dc:date>2020-12-17T18:17:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/malwarebytesnotsomuch.php#unique-entry-id-1837</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/malwarebytesnotsomuch.php#unique-entry-id-1837</guid><content:encoded><![CDATA[Instead, Apple is doing a poor job of telling you that some software on your computer is or will soon be out of date and you just update it.  

...In this case, they are taking issue with the software "Malware Bytes"  and letting you know it is expiring or becoming outdated in Apple's eyes.  ...  In some cases it's a pain to deal with where you might have to fully remove all the components of the older software before installing a new version but most of the time, just going to the Mac App Store and redownloading it will resolve the issue.  
]]></content:encoded></item><item><title>Which laptop for my elderly mother?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-12-17T18:11:12-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airm1goodchoice.php#unique-entry-id-1836</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airm1goodchoice.php#unique-entry-id-1836</guid><content:encoded><![CDATA[The sensitivity to one, two, three, or even four fingers touching at one time can lead an elderly user to triggering actions they didn&rsquo;t intend.    So you may want to go into settings and dial down the sensitivity settings on the trackpad system prefs.  


...You can either choose a large amount of viewable space with everything smaller or less viewable space with everything bigger.  ]]></content:encoded></item><item><title>Is it worth upgrading to the new M1 Macbook Air?</title><dc:creator>sells@mac.com</dc:creator><category>M1 Chip</category><dc:date>2020-12-16T18:15:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/m1upgradeornot.php#unique-entry-id-1835</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/m1upgradeornot.php#unique-entry-id-1835</guid><content:encoded><![CDATA[Will Rachel get much benefit - she&rsquo;s going to use it for law school for the next 3 years.


...This means, 8 months from now you will be glad you&rsquo;re on the M1 chip but for now it there will be some growing pains.  ...  I&rsquo;ve been working with a few M1 machines over the last couple weeks and I can see the potential greatness but there are some hurdles for now.  
]]></content:encoded></item><item><title>Do mail rules sync across all my devices?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>iOS</category><dc:date>2020-12-16T18:13:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailsyncrulesinfo.php#unique-entry-id-1834</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailsyncrulesinfo.php#unique-entry-id-1834</guid><content:encoded><![CDATA[Will Rachel get much benefit - she&rsquo;s going to use it for law school for the next 3 years.


...This means, 8 months from now you will be glad you&rsquo;re on the M1 chip but for now it there will be some growing pains.  ...  I&rsquo;ve been working with a few M1 machines over the last couple weeks and I can see the potential greatness but there are some hurdles for now.  
]]></content:encoded></item><item><title>Backup before moving to Big Sur</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>Big Sur</category><category>Backup</category><dc:date>2020-12-16T17:30:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bupriortoupgrade.php#unique-entry-id-1833</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bupriortoupgrade.php#unique-entry-id-1833</guid><content:encoded><![CDATA[Suggested email solution for Apple Mail to manage across ALL devices - specifically a) managing unwanted junk email and b) setting rules to apply to all devises.


...I found that when I set a rule up with my Macbook, the rest of the devises wouldn&rsquo;t see the rules kick in until I turned on my Macbook.


...Rules set up in Apple&rsquo;s Mail program do not apply to other devices UNLESS the application is open and running on the Mac back home.  
]]></content:encoded></item><item><title>Why is my computer acting weird?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-12-16T14:57:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wacommaybeatfault.php#unique-entry-id-1832</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wacommaybeatfault.php#unique-entry-id-1832</guid><content:encoded><![CDATA[I&rsquo;ve attached a screen shot of the error message.


...Or you can try booting into Safe mode with the shift key down then disabling any third party devices. 


That&rsquo;s my first guess based on the partial screenshot.]]></content:encoded></item><item><title>Having to force restart iMac</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-12-10T19:08:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/52fb801fedb054ace125c965d4bcb9ec-1831.php#unique-entry-id-1831</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/52fb801fedb054ace125c965d4bcb9ec-1831.php#unique-entry-id-1831</guid><content:encoded><![CDATA[Always great time to go to the force quit menu then see if there is one application in particular that is not responding (usually listed in Red).  ...  They are based on the old 2.5&rdquo; laptop drives from old and usually don&rsquo;t last as long as we&rsquo;d like.  ...  I know by discussing hard drive failure we are probably jumping way ahead of ourselves but drive failures in older iMacs is so common, it&rsquo;s something to keep in mind.  ]]></content:encoded></item><item><title>Will I lose my documents if I remove Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-12-10T17:47:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopetoofficeuninstall.php#unique-entry-id-1830</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopetoofficeuninstall.php#unique-entry-id-1830</guid><content:encoded><![CDATA[Always great time to go to the force quit menu then see if there is one application in particular that is not responding (usually listed in Red).  ...  They are based on the old 2.5&rdquo; laptop drives from old and usually don&rsquo;t last as long as we&rsquo;d like.  ...  I know by discussing hard drive failure we are probably jumping way ahead of ourselves but drive failures in older iMacs is so common, it&rsquo;s something to keep in mind.  ]]></content:encoded></item><item><title>Can I use Screentime to track my child?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2020-12-10T17:35:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stbetthanq.php#unique-entry-id-1829</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stbetthanq.php#unique-entry-id-1829</guid><content:encoded><![CDATA[There would be 3 phones, 1 is our 17 yr old that we really only want to see his movement, leaving home, arriving home.


...As for the 17 year old, you would be able to track and watch their movements, be alerted to when the leave, arrive etc.., but Apple consider&rsquo;s 18 year olds adults so you&rsquo;d only be able to use the limiting features of screen time until his 18th birthday.    You&rsquo;d still be able to track them and be notified of their movement but they would gain the ability to turn that off if they chose.  
]]></content:encoded></item><item><title>Is it safe to upgrade to Big Sur yet?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>Big Sur</category><dc:date>2020-12-10T09:29:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bigsurewaitlonger.php#unique-entry-id-1828</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bigsurewaitlonger.php#unique-entry-id-1828</guid><content:encoded><![CDATA[I&rsquo;m seeing several issues, mostly with the new Apple M1 chip but best just to wait a bit.    They did put out a very VERY big .0.1 update a couple days ago but that seems to mostly address Rosetta, their new translation software for the M1.  


...Once 11.1 is out (their on 11.0.1 at the moment) then I think you can pull the trigger.  ]]></content:encoded></item><item><title>Thunderbolt 3 vs 4</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>usb-c adapters</category><dc:date>2020-12-10T09:20:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/thunderbolt34.php#unique-entry-id-1827</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/thunderbolt34.php#unique-entry-id-1827</guid><content:encoded><![CDATA[All the USB to USBC adapters I see are for Thunderbolt 3 plugs, will those work on a Thunderbolt 4 plug?


...Thunderbolt 3 and Thunderbolt 4 are the same form factor so yes, the 3 connector will work interchangeably with 4.  4 isn&rsquo;t faster than 3 but instead supports additional features that 3 could not like multiple 4K displays at once.  


...You&rsquo;d just have to get more specific if you had very specified needs like multiple 4k monitors or pushing 10 watts vs 7.5 watts.  ]]></content:encoded></item><item><title>Excel displays upside down</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-12-10T08:55:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ecelbackwardwtf.php#unique-entry-id-1826</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ecelbackwardwtf.php#unique-entry-id-1826</guid><content:encoded><![CDATA[As you've probably discovered, scrolling to the bottom of the spreadsheet then back up usually forces a correct redraw of the data but that is only temporary.   To try to solve this for good, first thing you want to do is make sure you have the latest version of Office.  


...To make matters more complicated, Apple is in the middle of a transition to the new M1 chip which means all applications have to be re written specifically for that chip.  ]]></content:encoded></item><item><title>Limiting Xbox time using the Xbox family app</title><dc:creator>sells@mac.com</dc:creator><category>xBox</category><dc:date>2020-12-06T06:57:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xboxslowdown.php#unique-entry-id-1825</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xboxslowdown.php#unique-entry-id-1825</guid><content:encoded><![CDATA[This is Microsoft's preferred way to have parents limit game play and so far seems to be pretty promising but you'll have to get it set up first.  


...If you are unsure of or need to create a Microsoft account, you can do so within the app or go to at Microsoft.com then choose "sign in".  


...Note:  The one thing I have not yet tested personally is the managed user's ability or inability to simply sign out of the account on their Xbox and then into a different account, therefor circumventing parental controls.  ]]></content:encoded></item><item><title>Can you recommend a good charging station?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-12-05T20:13:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbstandnope.php#unique-entry-id-1824</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbstandnope.php#unique-entry-id-1824</guid><content:encoded><![CDATA[Example: iPad charger will charge the iPad much faster than an iPhone charger due to wattage requirements.  

...It&rsquo;s all convoluted  at the moment until all devices adapt the new USBC standard.  iPad is there, iPhone is not yet.  ...  So everything is still in a transition and until it&rsquo;s all standard, there&rsquo;s not one dock solution that I can recommend.  
]]></content:encoded></item><item><title>Why am I not getting all my email?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>junk mail filtering</category><dc:date>2020-12-04T21:10:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/junkmailfilt.php#unique-entry-id-1823</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/junkmailfilt.php#unique-entry-id-1823</guid><content:encoded><![CDATA[Example: iPad charger will charge the iPad much faster than an iPhone charger due to wattage requirements.  

...It&rsquo;s all convoluted  at the moment until all devices adapt the new USBC standard.  iPad is there, iPhone is not yet.  ...  So everything is still in a transition and until it&rsquo;s all standard, there&rsquo;s not one dock solution that I can recommend.  
]]></content:encoded></item><item><title>Can I still download Catalina?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>Mac app store</category><dc:date>2020-12-04T09:22:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catalinabackdoor.php#unique-entry-id-1822</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catalinabackdoor.php#unique-entry-id-1822</guid><content:encoded><![CDATA[Apple has a stupid policy of removing public access to old versions of the operating system when they release a new one.  ...  Say you have a computer that is too old to update to the latest version but you can't find its last supported OS.    Even using recovery mode, that only takes you back to the OS the computer shipped with then you're just back to the same situation.  ]]></content:encoded></item><item><title>Recyle or reuse?</title><dc:creator>sells@mac.com</dc:creator><category>Recycling</category><dc:date>2020-12-03T13:11:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yestoreuse.php#unique-entry-id-1821</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yestoreuse.php#unique-entry-id-1821</guid><content:encoded><![CDATA[If the hard drive is still functional ( that particular model iMac was down for hard drive failure over time) then yes, it would be useful to someone.    It will not move to the latest version of the OS (Big Sur) however it will at the very least, take MacOS 10.13 High Sierra or even possibly macOS Catalina 10.15 which would make it plenty useful for someone.    If you'd like to recycle it however, you can use this link to see if it is eligible.  ]]></content:encoded></item><item><title>Why am I seeing an error that HP print drivers will harm my computer?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2020-12-03T12:35:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nohpwontharm.php#unique-entry-id-1820</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nohpwontharm.php#unique-entry-id-1820</guid><content:encoded><![CDATA[Due to a conflict between HP and Apple, the software drivers your printer/scanner uses is no longer considered "authentic" by Apple.  ...  Apple is no longer "signing" the old drivers so you'll need to remove the old driver and reinstall a new version.  

...The Mac should automatically download a new version of the printer/scanner software except this version will be "signed" by Apple and considered legit.  
]]></content:encoded></item><item><title>Do I still need flash?</title><dc:creator>sells@mac.com</dc:creator><category>flash</category><category>Malware</category><dc:date>2020-12-03T12:07:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notoflashagain.php#unique-entry-id-1819</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notoflashagain.php#unique-entry-id-1819</guid><content:encoded><![CDATA[Currently 10.15.7 is the latest version of Catalina however OS 11 Big Sur has been released although I am not currently green lighting that for people.  

...Adobe is providing an "uninstall" link as Flash reaches end of life but I don't know if you're looking at the legitimate uninstall or something false.  


Long story short: don't update, don't uninstall, don't interact with flash at all because I can't guarantee  you're not being tricked without actually seeing it.  
]]></content:encoded></item><item><title>Can malware get to my device through a public usb charger?</title><dc:creator>sells@mac.com</dc:creator><category>Malware</category><dc:date>2020-12-03T11:45:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/maloverusb.php#unique-entry-id-1818</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/maloverusb.php#unique-entry-id-1818</guid><content:encoded><![CDATA[You are at a much greater risk of handing over data through open wifi than you are by using a public outlet.    To be safe, instead of using an open USB port at a place like an airport, just take your charger along with you and plug directly to a wall outlet.    By using the actual charger that came with your device, you'll eliminate any need for the filtering device like you mentioned earlier.  ]]></content:encoded></item><item><title>Why won&#x27;t chrome work on my kid&#x27;s laptops?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-12-03T11:32:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chromebutnotsaf.php#unique-entry-id-1817</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chromebutnotsaf.php#unique-entry-id-1817</guid><content:encoded><![CDATA[I purchased two Mac Airbooks for my kids and their Chrome browser does not work when they are on our wifi network.  

...It is very possible this could be solved remotely so feel free to schedule a session if you need.  ...  But I'd first need to know 100% that you see that SAFARI is working on the MacBook just fine but CHROME is not.  ]]></content:encoded></item><item><title>Why won&#x27;t me mass email go out?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2020-12-03T11:30:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bulkblockedbyisp.php#unique-entry-id-1816</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bulkblockedbyisp.php#unique-entry-id-1816</guid><content:encoded><![CDATA[I have one small issue trying to send out an group email to 265 parents.  

...Your ISP might be considering anything over 30 recipients as potential spam and blocking such a large outgoing email group.  


The easiest way around this is to use a service like MailChimp.  ]]></content:encoded></item><item><title>Apple releasing new processors.</title><dc:creator>sells@mac.com</dc:creator><category>AppleM1</category><dc:date>2020-12-02T10:11:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newm1process.php#unique-entry-id-1815</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newm1process.php#unique-entry-id-1815</guid><content:encoded><![CDATA[I have one small issue trying to send out an group email to 265 parents.  

...Your ISP might be considering anything over 30 recipients as potential spam and blocking such a large outgoing email group.  


The easiest way around this is to use a service like MailChimp.  ]]></content:encoded></item><item><title>Do you suggest third party wifi extenders?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2020-12-01T19:44:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wifiextendnope.php#unique-entry-id-1814</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wifiextendnope.php#unique-entry-id-1814</guid><content:encoded><![CDATA[Your thoughts on this Range XTD for our home?


...I never suggest people mix router manufacturers.    These third party extenders are problematic.  ]]></content:encoded></item><item><title>iPad has a scroll wheel and won&#x27;t go past that.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>iPadOS</category><category>general troubleshooting</category><category>Recovery Mode</category><dc:date>2020-11-25T08:49:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recov.php#unique-entry-id-1813</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recov.php#unique-entry-id-1813</guid><content:encoded><![CDATA[It's a little tricky of a button combination and usually takes a couple times but you'll know you have your iPad in restore mode when your computer pops up a message saying it's "detected an iPad in recovery mode".    Depending on what operating system you have on your computer, you'll either use iTunes (now called Music) in 10.14 and earlier or the Finder in 10.15 and later.    Here's how to get your iPad into recovery mode depending on what version you have.  https://support.apple.com/en-us/HT201263]]></content:encoded></item><item><title>I&#x27;m stuck in Mail.</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>MacOS</category><dc:date>2020-11-21T09:58:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hittheesc.php#unique-entry-id-1812</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hittheesc.php#unique-entry-id-1812</guid><content:encoded><![CDATA[Click the green one and that will also bring mail back to just being a window instead of full screen.  


...If neither of these work for you then try to find the black apple in the top left corner of the screen and select &ldquo;force quit&rdquo;.    That will bring up a list of applications that are running and you can select either of them and hit quit.    ]]></content:encoded></item><item><title>My macbook isn&#x27;t talking to our router.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2020-11-18T23:45:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dhcpnotright.php#unique-entry-id-1811</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dhcpnotright.php#unique-entry-id-1811</guid><content:encoded><![CDATA[Click the green one and that will also bring mail back to just being a window instead of full screen.  


...If neither of these work for you then try to find the black apple in the top left corner of the screen and select &ldquo;force quit&rdquo;.    That will bring up a list of applications that are running and you can select either of them and hit quit.    ]]></content:encoded></item><item><title>AppleTV versus Smart TVs</title><dc:creator>sells@mac.com</dc:creator><category>cable cutting</category><dc:date>2020-11-18T23:17:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cabcutapptvsmrt.php#unique-entry-id-1810</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cabcutapptvsmrt.php#unique-entry-id-1810</guid><content:encoded><![CDATA[OR do you know someone who knows how to do all of this that we can pay to set it up and give us a tutorial?


...If you do buy the Spectrum package, you can either use the Spectrum app to view channel content or just log in to each individual channel's app using your Spectrum credentials.  ...  You could open the Spectrum app, scroll through the list of many many channels just like you always have on your TV guide channel on cable OR you could just open the ABC news app.  
]]></content:encoded></item><item><title>My computer is running low on Memory.</title><dc:creator>sells@mac.com</dc:creator><category>Ram</category><category>Memory</category><dc:date>2020-11-18T21:32:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ramfull.php#unique-entry-id-1809</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ramfull.php#unique-entry-id-1809</guid><content:encoded><![CDATA[There's a phenomenon called "hanging ram" where a program does not give back the amount of ram it asked for when it was opened.  ...  There's a little too much detail to try to go over in this post but the answer usually lies in Activity Monitor.


...That depends on how much ram you have installed.  4 gigs=very little.  8 gigs=adequate.  16=now you're talking.  32 gigs= you spared no expense.  ]]></content:encoded></item><item><title>Did my phone get hacked?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Malware</category><dc:date>2020-11-18T21:21:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopenohacked.php#unique-entry-id-1808</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopenohacked.php#unique-entry-id-1808</guid><content:encoded><![CDATA[I texted you this am that I received a call on my cell and the woman asked if I had just called her, I said no and she said oh maybe my phone had been hacked.  

...The only way software can be installed on an iPhone is if it were to go through the App Store and therefore vetted by Apple.  

...The delay in typing could be caused by either an existing app on your phone hangin or the phone itself struggling to keep up due to outdated software or older hardware.  ]]></content:encoded></item><item><title>Why has my search changed?</title><dc:creator>sells@mac.com</dc:creator><category>Malware</category><dc:date>2020-11-17T16:38:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ytgsearch.php#unique-entry-id-1807</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ytgsearch.php#unique-entry-id-1807</guid><content:encoded><![CDATA[On my Mac I keep getting redirected to a yahoo search even though I think I am in google search. 

...A characteristic of having downloaded malware is that regardless of your search engine choice, your search in the browser gets re-directed to a different page.  


So, check "A" first and if you're still having problems you can schedule remotely and we can clean things up.  ]]></content:encoded></item><item><title>Preparing to cut the cable</title><dc:creator>sells@mac.com</dc:creator><category>cable cutting</category><dc:date>2020-11-17T08:48:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/apptvsmart.php#unique-entry-id-1806</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/apptvsmart.php#unique-entry-id-1806</guid><content:encoded><![CDATA[Well, we just got the Apple TV device because I wanted to watch some of the Apple TV series (watching much more tv than ever before)&nbsp; My sister says we can get rid of cable now... we have a Smart TV but do not have smart users of it because we are unsure how this all comes together.&nbsp; 

...We watch live TV for sports, MSNBC, CNN, ESPN, History Channel, we pay for Showtime, HBO, netflix.. we DVR several weekly shows like 60 minutes, This is Us etc so want to be able to do all this.   On the bottom of the TV I do not currently have an Icon for Apple TV, just for Netflix, Hulu or HDMI... but am guessing once I get this littlke Apple device hooked up that Icon will pop up on the bar of choices???
]]></content:encoded></item><item><title>I need help with ringtones.</title><dc:creator>sells@mac.com</dc:creator><category>Ringtones</category><dc:date>2020-11-15T13:37:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howtomakeringtones.php#unique-entry-id-1805</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howtomakeringtones.php#unique-entry-id-1805</guid><content:encoded><![CDATA[It&rsquo;s a real shame that Apple has not made it easier to make custom ringtones.  ...  Ringtones are a pretty big industry and they don&rsquo;t want to make it easy for you use songs you already own.  ...  Hopefully we can build a workflow for you to use to add ringtones to your phone.  ]]></content:encoded></item><item><title>Big Sur is a ...wait.</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2020-11-12T23:31:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waitonbigsur.php#unique-entry-id-1804</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waitonbigsur.php#unique-entry-id-1804</guid><content:encoded><![CDATA[The problem is, as changes are being made, some completely safe software like print drivers, Webex, Zoom, MS Office and others may need to be re-authenticated via Apple's invisible security software as their old certificates expire. &nbsp;

...Apple will be on high alert over the next week as they start receiving feedback from the general public as to what they may need to fix within their first few updates to MacOS 11. &nbsp;...  In the mean time, to see some of the new features that await, you can check out Apple's overview of Big Sur at&nbsp;https://www.apple.com/macos/big-sur/.
]]></content:encoded></item><item><title>Will my phone update to Big Sur?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2020-11-12T23:11:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nophonebs.php#unique-entry-id-1802</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nophonebs.php#unique-entry-id-1802</guid><content:encoded><![CDATA[I have auto updates turned on for my phone and the version I have is 14.0.1. 

...The phone runs something called iOS.  14 is the lates and your phone does upgrades automatically but your computer does not.  ...  11.1 to 11.2 would be an update and you can set your computer to move up to the next update on its own.  ]]></content:encoded></item><item><title>How to check Apple service status</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-11-12T17:13:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/servicesupport.php#unique-entry-id-1801</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/servicesupport.php#unique-entry-id-1801</guid><content:encoded><![CDATA[While it is rare, you may sometimes experience texting, mail, or other iCloud type services fail.  ...  They're usually pretty good about keeping the service status page up to date.    Check for if you feel you are experiencing an outage of any sort.  
]]></content:encoded></item><item><title>Can I throw away &#x22;relocated items&#x22;?</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><dc:date>2020-11-12T12:07:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tossitoutandmoveon.php#unique-entry-id-1800</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tossitoutandmoveon.php#unique-entry-id-1800</guid><content:encoded><![CDATA[There's probably even a text or pdf file in that folder that describes this.    I have yet to see any of these that contained info any user has needed.    No idea why apple made the choice to just drop this on people's desktops after an upgrade.  ]]></content:encoded></item><item><title>Setting up wifi remotely in the age of COVID</title><dc:creator>sells@mac.com</dc:creator><category>covid</category><category>wifi</category><dc:date>2020-11-12T12:05:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/8krazy.php#unique-entry-id-1799</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/8krazy.php#unique-entry-id-1799</guid><content:encoded><![CDATA[Hard wired home networks are great and all but wifi technology has grown so much in the last several years that there&rsquo;s not really a need to have ethernet running through your home unless you live inside a lead box buried under the ocean.  

...You could buy the system, I pick it up, set it up, bring it back then you plug it in to your existing system however there are many more things that can go wrong with this so I prefer we set up remotely.  


...Usually I would be onsite, push all the buttons, ask a few questions, and about 1 hour later everything is done.  ]]></content:encoded></item><item><title>What monitor to buy for my iMac pro?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-11-11T18:13:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lgorsamsung.php#unique-entry-id-1798</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lgorsamsung.php#unique-entry-id-1798</guid><content:encoded><![CDATA[Do you have a recommendation for what the top of the line monitor would be that I can connect to it?


...I think it&rsquo;s disgusting that Apple didn&rsquo;t build that very simple option to just continue to use the iMac as a monitor other than that small window of time plus the fact that you have to actually have the computer booted into a user.  

...That said, I have a 32&rdquo; LG monitor I just bought that I use in tandem with a 16&rdquo; MBP and I&rsquo;m really high on it.  ]]></content:encoded></item><item><title>Are you doing house calls? I don&#x27;t have COVID.</title><dc:creator>sells@mac.com</dc:creator><category>covid</category><dc:date>2020-11-11T18:04:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notonsiterightnow.php#unique-entry-id-1797</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notonsiterightnow.php#unique-entry-id-1797</guid><content:encoded><![CDATA[I understand that you are not doing in-home visits (and I get it), but it turns out that I apparently have had asymptomatic covid in the past and now have the antibodies. 

...For data transfers I am picking up and dropping off if the situation requires it and happy to do so with your iMac if we felt that would resolve any software issues.  


...I could walk your through the install remotely but I do ask people have tremendous patience during that because it&rsquo;s sort of like telling someone how to land an airplane from the ground.
]]></content:encoded></item><item><title>My battery is bad.</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2020-11-11T17:45:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batteryclycle.php#unique-entry-id-1796</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batteryclycle.php#unique-entry-id-1796</guid><content:encoded><![CDATA[To get a better idea of the health of your internal laptop battery, go to the Black Apple in the top left corner of the screen, choose &ldquo;About this Mac&rdquo; then select &ldquo;System report&rdquo; on the window that pops up.  


...(Note: the screenshot above does not include cycle count as it was taken from a desktop computer that does not have a battery).  

...If you have a second, check that area out and report back to me the number prior to our session.  ]]></content:encoded></item><item><title>How can I delete a lot of email at once?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>email</category><dc:date>2020-11-10T09:49:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notarch.php#unique-entry-id-1795</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notarch.php#unique-entry-id-1795</guid><content:encoded><![CDATA[Is there a quick way to go directly to the end of the messages rather than scroll back 100 messages at a time?


...From gmail.com it is pretty difficult to delete more than 100 at a time.  ...  Keep in mind that deleting email from one box simply moves it into your &ldquo;trash&rdquo; box where it sits until it&rsquo;s scheduled for deletion.  ]]></content:encoded></item><item><title>How can I keep my child from downloading apps?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2020-11-08T22:33:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parscreendisallow.php#unique-entry-id-1794</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parscreendisallow.php#unique-entry-id-1794</guid><content:encoded><![CDATA[I&rsquo;ve turned on &ldquo;ask to buy&rdquo; which means he can no longer download an app without you getting a request to approve on your own device first.    The great thing about screen time is that you don&rsquo;t need to handle his phone to make changes.  ...  System preferences/Screentime/Content and Privacy Restrictions/Stores/then check or uncheck Installing apps, deleting apps, etc&hellip;]]></content:encoded></item><item><title>What additions should I consider when buying a new Macbook Pro?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-11-06T20:43:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbppurchnovidcard.php#unique-entry-id-1793</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbppurchnovidcard.php#unique-entry-id-1793</guid><content:encoded><![CDATA[I&rsquo;ve turned on &ldquo;ask to buy&rdquo; which means he can no longer download an app without you getting a request to approve on your own device first.    The great thing about screen time is that you don&rsquo;t need to handle his phone to make changes.  ...  System preferences/Screentime/Content and Privacy Restrictions/Stores/then check or uncheck Installing apps, deleting apps, etc&hellip;]]></content:encoded></item><item><title>MBP running Logic. How much ram?</title><dc:creator>sells@mac.com</dc:creator><category>Logic Pro</category><category>Hardware</category><category>purchase recommendations</category><dc:date>2020-11-05T21:16:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/purchoptlogic.php#unique-entry-id-1792</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/purchoptlogic.php#unique-entry-id-1792</guid><content:encoded><![CDATA[Forgot to say that I HOPE to run Logic Pro on the MacBook if that makes a difference on how much memory I would need.


...(My number, not Apple's) On the several issue of your iMac, in general having 168 gigs still available is probably not the reason your iMac is running slow.  

...I think the 1 TB laptop and 2 TB internal on the iMac would be good as long as you are looking at an SSD.  ]]></content:encoded></item><item><title>Is WPA weak?</title><dc:creator>sells@mac.com</dc:creator><category>encryption</category><category>wifi</category><dc:date>2020-11-05T08:00:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wpaisfine.php#unique-entry-id-1791</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wpaisfine.php#unique-entry-id-1791</guid><content:encoded><![CDATA[But before you switch over your router to exclusively broadcasting out WPA2, you should consider that not all wifi devices can speak WPA2.    In other words, you may be cutting off your printer, or your gaming console or a wifi thermostat, etc&hellip; That's why the option for broadcasting both exists.  

...Since it would take years to break WPA, that means a person would basically have to live on your property in order to crack it.  ]]></content:encoded></item><item><title>Upcoming Apple event</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-11-05T07:43:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appleproces.php#unique-entry-id-1790</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appleproces.php#unique-entry-id-1790</guid><content:encoded><![CDATA[But before you switch over your router to exclusively broadcasting out WPA2, you should consider that not all wifi devices can speak WPA2.    In other words, you may be cutting off your printer, or your gaming console or a wifi thermostat, etc&hellip; That's why the option for broadcasting both exists.  

...Since it would take years to break WPA, that means a person would basically have to live on your property in order to crack it.  ]]></content:encoded></item><item><title>Capture One breaks in Catalina.  Beware&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2020-10-30T06:26:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/compatnope.php#unique-entry-id-1789</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/compatnope.php#unique-entry-id-1789</guid><content:encoded><![CDATA[When Apple releases a major update to its operating system, e.g. macOS 10.15.x Catalina, it can be very tempting to download and install these updates right away.


...Having been an app developer for iOS myself, I realize the pain and suffering that goes into following the rules as well as what it feels like to have your app break after an update is rolled out.  

...Secondly: any software developer warning their users not do upgrade is essentially the same as saying "we haven't figured out how to make our app compliant yet so don't update until we do."
]]></content:encoded></item><item><title>Why can&#x27;t I print?</title><dc:creator>sells@mac.com</dc:creator><category>Malware</category><dc:date>2020-10-30T06:18:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontinstall.php#unique-entry-id-1788</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontinstall.php#unique-entry-id-1788</guid><content:encoded><![CDATA[I am trying to print a copy of an invoice I created on QuickBooks and this screen popped up.&nbsp; 


...It's possible they are being overly cautious but there's no way of knowing what exactly this installation would be doing without further investigation.    I would trust that Apple is correct in this case and not attempt to install it.  ]]></content:encoded></item><item><title>Why am I seeing this bounce back to me?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>gmail</category><dc:date>2020-10-30T06:14:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/maildamnot.php#unique-entry-id-1787</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/maildamnot.php#unique-entry-id-1787</guid><content:encoded><![CDATA[I am trying to print a copy of an invoice I created on QuickBooks and this screen popped up.&nbsp; 


...It's possible they are being overly cautious but there's no way of knowing what exactly this installation would be doing without further investigation.    I would trust that Apple is correct in this case and not attempt to install it.  ]]></content:encoded></item><item><title>Where to buy a new phone?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-10-30T06:06:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/instoreisfine.php#unique-entry-id-1786</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/instoreisfine.php#unique-entry-id-1786</guid><content:encoded><![CDATA[ATT would assist in activating the new phone or swapping the SIM card which would activate the new phone as well.    The issue is that stores, other than Apple will often not give the clearest advice on how to move data from one phone to the next.    The best way to accomplish data migration is to ensure your device is first backed up to iCloud then log into the new Device with the same iCloud account then restore from the cloud backup.  
]]></content:encoded></item><item><title>be careful when unsubscribing.</title><dc:creator>sells@mac.com</dc:creator><category>spam</category><dc:date>2020-10-18T21:36:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/carefulunsub.php#unique-entry-id-1785</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/carefulunsub.php#unique-entry-id-1785</guid><content:encoded><![CDATA[In the example below, you can see that by unsubscribing to one list, I'm agreeing to switch to a different list.  

...Always check the fine print when unsubscribing and keep in mind, non-American countries have no reason to follow American laws regarding spam.  ...  By unsubscribing, you're actually sending the signal that you've interacted with their mail and that makes you even more valuable to them.]]></content:encoded></item><item><title>Will Big Sur fix Apple Mail?</title><dc:creator>sells@mac.com</dc:creator><category>Big Sur</category><dc:date>2020-10-14T10:29:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bsapplemail.php#unique-entry-id-1784</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bsapplemail.php#unique-entry-id-1784</guid><content:encoded><![CDATA[We&rsquo;ve been using MacOS 10 since 2001 so moving to the number 11 says a lot to how big a change the entire OS is headed for.  ...  By the way, I&rsquo;ve actually had several gmail related complaints toward apple mail in the last two months so you&rsquo;re issue is not alone.  

...I&rsquo;ve not tested virtual machines yet within MacOS 11 but it wouldn&rsquo;t surprise me if either of those companies were slow to roll out updates to their virtual machines to work with Big Sur.  ]]></content:encoded></item><item><title>Airport routers still useful?</title><dc:creator>sells@mac.com</dc:creator><category>Airport Extreme</category><category>Orbi</category><dc:date>2020-10-14T10:08:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingtoorbsoon.php#unique-entry-id-1783</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingtoorbsoon.php#unique-entry-id-1783</guid><content:encoded><![CDATA[In our home WiFi, we currently have an Airport tower or base and then a smaller airport expander&hellip; sure I am not using the correct terminology. 

...The question is when we move our town house will have 3 floors and the office, AV WiFi will be on the middle floor&hellip; do you have an opinion on whether we should just continue using these (they do work) or whether we should try to set up a different system and if so do you have thoughts or recommendations on what equipment to use?


...They had a great run and as I said, the extremes are still serving many people well but if you're looking to upgrade your system then there are 3 games in town I would consider.  
]]></content:encoded></item><item><title>Deskjet 3054 printer to Mac</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2020-10-14T09:51:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hp3054tomacprint.php#unique-entry-id-1782</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hp3054tomacprint.php#unique-entry-id-1782</guid><content:encoded><![CDATA[That particular HP Deskjet has a very small LCD display and if I recall correctly, it's very difficult to navigate the menu system.  

...The Mac is not yet smart enough to let you know it's the same printer so you may be sending the job to the USB added printer but it's not plugged up so it just waits.  

...Last resort, right click in the left column of printer system preferences list to reset the printer preferences entirely then start from scratch adding back the printer.  ]]></content:encoded></item><item><title>I&#x27;m a photographer.  How should I configure a new MBP?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-10-12T11:39:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photogpurchmbp.php#unique-entry-id-1781</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photogpurchmbp.php#unique-entry-id-1781</guid><content:encoded><![CDATA[Can you advise me as to your advice RE: processor, Memory, Graphics, and Storage options for my new MacBook Pro?   My port that connects the SSD to my computer must be going bad because my SSD keeps disconnecting mid-use, which makes me worried about losing work and corrupting files as Ligthroom and Photoshop just interrupted.


After the annoyance of having an external SSD I think I will spring for the 8TB; does this choice necessitate going big in any of the other areas? ]]></content:encoded></item><item><title>Expanding a Windows virtual machine inside Parallels.  </title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>windows</category><dc:date>2020-10-07T17:43:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parrlexpand.php#unique-entry-id-1780</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parrlexpand.php#unique-entry-id-1780</guid><content:encoded><![CDATA[I am having trouble with Parallels&nbsp;&nbsp;The disk did not expand and I have gotten several messages that the c: drive is out of room.&nbsp;&nbsp;

...To increase the allotted size of the Parallels image you should first ensure that the virtual machine is completely shut down.  

...After you've completed this step, restart the computer, and Parallels then open Windows and select Disk Management from the Start menu.  ]]></content:encoded></item><item><title>Where&#x27;s the email on my iPad?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>syncing</category><dc:date>2020-10-07T16:50:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisemailmissing.php#unique-entry-id-1779</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisemailmissing.php#unique-entry-id-1779</guid><content:encoded><![CDATA[First, I'm sure you've checked that the email sent is actually the email account you have set up on your iPad.    In other words, if it were sent to a gmail account for instance, but the gmail account were not set up on the phone, that could be an obvious reason. 


...Sixth:  "organize by thread" on the iPad could end up hiding an email you're looking for by placing it in line with the full conversation.  
]]></content:encoded></item><item><title>What is &#x22;unapproved caller&#x22; mean?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>gatekeeper</category><dc:date>2020-10-07T13:51:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unapcallmess.php#unique-entry-id-1778</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unapcallmess.php#unique-entry-id-1778</guid><content:encoded><![CDATA[The wording of this error message does sound alarming but it is poorly written on Apple's part.    This issue can usually be solved by booting into safe mode (holding down the shift key at start up) then restart once again after the safe boot has gotten all the way to the desktop.  

...For instance, if you update from 10.12 to 10.15, it would make it more likely to see this message.  ]]></content:encoded></item><item><title>Which laptop should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>purchase recommendations</category><dc:date>2020-10-07T13:38:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichmba.php#unique-entry-id-1777</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichmba.php#unique-entry-id-1777</guid><content:encoded><![CDATA[I need a laptop for my part-time assistant, I would like to make a conservative purchase but still need to computer that can get the job done.  


...The rest of your requirements could be handled by Apple's least expensive MacBook Air but the one thing you'd probably want to consider is hard drive space.  ...  While you could certainly get away with the lesser model, I think the 512 model gives you a little more space for expanded duties and twice as strong a processor.  ]]></content:encoded></item><item><title>Time Machine and Encryption</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>security</category><category>encryption</category><dc:date>2020-10-05T15:48:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmencyptmessage.php#unique-entry-id-1776</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmencyptmessage.php#unique-entry-id-1776</guid><content:encoded><![CDATA[So if you click on a green disk, the only choice would be to remove the disk as a backup since it's already being used as one.  


...Your computer's drive should mirror the backup drive so if your computer's drive is encrypted (via File Valut) then the backup drive should also use encryption.    While you can backup an encrypted drive with a non encrypted backup, in my opinion it is best just to turn off encryption.  ]]></content:encoded></item><item><title>I recommend the Orbi&#x27;s.  </title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>Orbi</category><dc:date>2020-09-29T14:00:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbirecommend.php#unique-entry-id-1775</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbirecommend.php#unique-entry-id-1775</guid><content:encoded><![CDATA[Time Warner Cable wants to replace our modem and wants us to get a new router that our current set up will not handle faster speeds. 

...I'm watching every day to see when NC moves to phase 3 at which time I will be considering starting on-location sessions once again.  


One of the common mistakes that people make when replacing networks is that they leave pieces of the old system and that can confuse things.  ]]></content:encoded></item><item><title>Can I bypass the iPad passcode?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>Apple ID</category><category>iPad</category><dc:date>2020-09-19T19:52:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/workaroundseccode.php#unique-entry-id-1774</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/workaroundseccode.php#unique-entry-id-1774</guid><content:encoded><![CDATA[Time Warner Cable wants to replace our modem and wants us to get a new router that our current set up will not handle faster speeds. 

...I'm watching every day to see when NC moves to phase 3 at which time I will be considering starting on-location sessions once again.  


One of the common mistakes that people make when replacing networks is that they leave pieces of the old system and that can confuse things.  ]]></content:encoded></item><item><title>Was it actually Apple that called me?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-09-19T19:08:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appledidntcallyou.php#unique-entry-id-1773</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appledidntcallyou.php#unique-entry-id-1773</guid><content:encoded><![CDATA[Then he said that the attempted log ins had come from various parts of the country.    He then offered to switch me to the Apple security division and they would try to get the problem straightened out.


...I think it unlikely that Apple would call me individually, and I found no message on the computer when I checked later in the evening.  
]]></content:encoded></item><item><title>Where did my documents go from these folders?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><dc:date>2020-09-04T11:56:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/docsmia.php#unique-entry-id-1772</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/docsmia.php#unique-entry-id-1772</guid><content:encoded><![CDATA[It is really weird that so much of the documents are missing from this level of folder&hellip;any ideas about what I did wrong?   If this happened when I cleaned up the desktop why are the parent folders still in place but all the contents gone?


...Check to see if you have an iCloud Drive &ldquo;Archive&rdquo; folder in your home folder and if you do, check to see if the documents you are looking for are in the Archive.  ]]></content:encoded></item><item><title>How should I backup my computer?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2020-08-31T20:28:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupincloudnotastm.php#unique-entry-id-1771</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupincloudnotastm.php#unique-entry-id-1771</guid><content:encoded><![CDATA[Can I backup to the cloud before I send my computer to Apple for repair?


...Backing up to the cloud is not a good way to think of backing up when it comes to the full complete picture of your computer.    Having an external hard drive dedicated to backup is the way to go.  ]]></content:encoded></item><item><title>Loud Fans on Macbook</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-31T20:05:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/loudfansmbp.php#unique-entry-id-1770</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/loudfansmbp.php#unique-entry-id-1770</guid><content:encoded><![CDATA[One of two causes.  1: there is a process going crazy causing heat to build up therefore triggering the fan to come on.  ...  If you call AppleCare they can send a box, you ship it to them, then they ship it back.  ...  If the fan no longer sounds loud, then it&rsquo;s probably a software issue in which case, I can fix for you via a pickup/dropoff if you&rsquo;d like.]]></content:encoded></item><item><title>How do I get Microsoft Office back?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-08-31T20:02:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officetonewcomputer.php#unique-entry-id-1769</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officetonewcomputer.php#unique-entry-id-1769</guid><content:encoded><![CDATA[Not really sure what all the Applications are, but I can tell Microsoft office is one of them.  

...If you did, in fact, buy the exact same hard drive size then your your backup drive should absolutely be able to fit everything over.  

...A possible larger issue here however is that if all you did was unselect applications in order for the migration to fit, that sounds like your new hard drive may already be full.  ]]></content:encoded></item><item><title>Mail&#x27;s hidden cache stash.</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2020-08-31T13:32:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereiscachedb.php#unique-entry-id-1768</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereiscachedb.php#unique-entry-id-1768</guid><content:encoded><![CDATA[I think my mail cache data base is corrupt and trying to rebuild each mailbox and the V4 etc&hellip; folders has not worked.  

...Try removing the following folder:


~/Library/Containers/com.apple.mail/Data/Library/Caches/com.apple.mail/Cache.db]]></content:encoded></item><item><title>Where to buy used computers?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-27T09:17:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wheretobuy.php#unique-entry-id-1767</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wheretobuy.php#unique-entry-id-1767</guid><content:encoded><![CDATA[The benefit of buying from Apple however is that you have the opportunity to purchase AppleCare and it would be covered just as a new computer would.  

...If you&rsquo;re not used to buying from either of those sites, a computer is not a good first purchase to make considering the intricacies involved with bidding, meeting up, etc.  


...The main thing to consider when buying a used computer is that sometimes the seller will try to add value by including software that didn&rsquo;t come with the machine initially.  ]]></content:encoded></item><item><title>Time Machine wants to erase my new drive&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2020-08-20T00:34:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmerasegoahead.php#unique-entry-id-1766</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmerasegoahead.php#unique-entry-id-1766</guid><content:encoded><![CDATA[You just bought the drive so there is nothing on it that is important to you.  ...  Since the drive is brand new and you just took it out of its packaging, there is nothing on the drive that belongs to you.  ...  I try to always mention this step to people because it's very common to be concerned when seeing such a seemingly scary message.  ]]></content:encoded></item><item><title>Which Mac should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-08-19T23:14:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichmactobuy.php#unique-entry-id-1765</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichmactobuy.php#unique-entry-id-1765</guid><content:encoded><![CDATA[First you want to see what size the hard drive you have now is.  go to the black apple in the top right corner and choose &ldquo;about this Mac&rdquo;.  

...If you really like the 16&rdquo; size (some people find it a little too large) then you will have a few choices to make: processor, amount of ram, graphics card.  ...  So check out the entry level 16&rdquo; but just increase the hard drive size to the size you think will fit you for the next 5 years or more.  ]]></content:encoded></item><item><title>I have lost all my pictures</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2020-08-19T19:13:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recentdel.php#unique-entry-id-1764</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recentdel.php#unique-entry-id-1764</guid><content:encoded><![CDATA[My daughter deleted all the pictures off her iPad and now they've disappeared off of all her devices.


...If they are not, that means they&rsquo;ve been deleted from the Photos app and the deletion will have synced across all other devices as well.  

...Step Two:  check that you&rsquo;re logged into iCloud on each device then under iCloud settings on the phone and computer (in system preferences) select the photos area and make sure Photos is turned on.  
]]></content:encoded></item><item><title>Is now a good time to buy a new computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-17T17:59:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/d8e629519009411edabf11fb28b299e1-1763.php#unique-entry-id-1763</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/d8e629519009411edabf11fb28b299e1-1763.php#unique-entry-id-1763</guid><content:encoded><![CDATA[As of 8/14/20 Apple just released a revised version of the 27" iMac so now's a good time to buy an iMac if that's your target.  ...  I suggest checking out this site for details on the most recent releases and recommendations on when is a good time to buy.    They do a very good, fact based metric based on release cycles as to recommendations.  ]]></content:encoded></item><item><title>Finding items from your Time Machine backup drive</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2020-08-17T17:40:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recitemsfromtmbu.php#unique-entry-id-1762</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recitemsfromtmbu.php#unique-entry-id-1762</guid><content:encoded><![CDATA[Individual emails or pictures, best to open your mail program or Photos then enter time machine and scroll back to a time you remember having them, then select to restore.    You can also open a specific folder in the finder then enter time machine and it will allow you to look back in time to how the contents of that folder changed. 

...Sometimes you jump back too far and get an outdated version of a document so keep looking in different dates until you're happy with the version you find.  ]]></content:encoded></item><item><title>iMac not seeing internal drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-17T17:02:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacnotseeinginternalagain.php#unique-entry-id-1761</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacnotseeinginternalagain.php#unique-entry-id-1761</guid><content:encoded><![CDATA[Boot the computer from a different computer or external drive that has an OS installed then try again to wipe from that drive.


...The computer's drive may have died (which is extremely common on older 2015 iMacs due to the crappy drives Apple installed in them (and still does if you opt for the cheaper version).  


I'm no longer doing hard drive replacements but depending on the year of the iMac, you could probably yourself.  ]]></content:encoded></item><item><title>SSD not being recognized.</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2020-08-17T16:48:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hardwaressdnotrecog.php#unique-entry-id-1760</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hardwaressdnotrecog.php#unique-entry-id-1760</guid><content:encoded><![CDATA[Boot the computer from a different computer or external drive that has an OS installed then try again to wipe from that drive.


...The computer's drive may have died (which is extremely common on older 2015 iMacs due to the crappy drives Apple installed in them (and still does if you opt for the cheaper version).  


I'm no longer doing hard drive replacements but depending on the year of the iMac, you could probably yourself.  ]]></content:encoded></item><item><title>How can I remove my Gmail account from my Mac?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>gmail</category><dc:date>2020-08-12T21:14:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlemailremove.php#unique-entry-id-1759</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlemailremove.php#unique-entry-id-1759</guid><content:encoded><![CDATA[Sounds like you've added Gmail into internet accounts that allows your Apple Mail to check it but you prefer to check your email only using a web browser.  ...  To remove the gmail account from Apple Mail, open system preferences and find the Internet Accounts pane.  


...If you change your mind, you can re-add it and any contacts and calendars will return.  ]]></content:encoded></item><item><title>What should I look for in a used laptop?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-12T12:14:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingold.php#unique-entry-id-1758</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingold.php#unique-entry-id-1758</guid><content:encoded><![CDATA[Will it have enough space to store all the data you&rsquo;d be transferring over from the old computer.  

...Apple will be transitioning away from Intel processors in the next year but for now all Mac still use them so buying an intel Mac is still a safe investment.  ...  I suspect that the next OS &ldquo;Big Sur&rdquo; due out in October will have a similar cut off date of around 2015.  ]]></content:encoded></item><item><title>I forgot my admin password.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-08-11T01:40:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwresetwterm.php#unique-entry-id-1757</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwresetwterm.php#unique-entry-id-1757</guid><content:encoded><![CDATA[I only ever use the word "password" if I ever have a need to change a client's password and I always use the same word: "password".  


...Your keychain (all your other passwords like email, websites, etc..) will be reset and you'll have to re enter all those passwords again for your computer to start a new record.  ...  You wouldn't want someone to steal your computer, reset your password, then have access to all your other passwords.  
]]></content:encoded></item><item><title>keyboard adding random spaces</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-08-09T12:11:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stickykeysspacebar.php#unique-entry-id-1756</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stickykeysspacebar.php#unique-entry-id-1756</guid><content:encoded><![CDATA[Well if an external keyboard works fine then that rules out any software issue and places blame pretty confidently on the onboard keyboard having a physical problem.  ...  There is a way for the keyboard to ignore the second entry so you don&rsquo;t accidentally double stroke on keys.    That could be a work around for you as well but ultimately it sounds like it&rsquo;s probably a hardware issue that Apple would, at worst, have to replace the keyboard.  ]]></content:encoded></item><item><title>Why won&#x27;t my email select attachments?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2020-08-03T16:18:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailselectattachments.php#unique-entry-id-1755</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailselectattachments.php#unique-entry-id-1755</guid><content:encoded><![CDATA[For example, if you used Word to open a file, it would only give the option to open Word compatible files, therefore only .doc files would be selectable.  ...  Even if not, you can always just open an email then drag the file(s) you'd like to attach into the body of the email.    In order to give a better answer, I would need to see more of the screen to ensure you are actually using Mail to choose an attachment.  
]]></content:encoded></item><item><title>How do I get my text messages to sync?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2020-07-22T20:23:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messagesacrossdevices.php#unique-entry-id-1754</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messagesacrossdevices.php#unique-entry-id-1754</guid><content:encoded><![CDATA[I need to sync up my phone with my laptop because my phone will have no new messages but I walk into my laptop computer in the studio and there will be something like 400 new messages that are ones I&rsquo;ve already read on my phone.


...Make sure you have iMessage turned on and that you can see both your phone number and your AppleID email address in the "Send and receive" area.  


...On your computer, open the messages app, go to preferences, and make sure you are signed in to the same AppleId and that both your phone number and AppleID email address appear in that area as well.  ]]></content:encoded></item><item><title>What should I add on to my iMac purchase?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-07-22T14:05:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacaddons.php#unique-entry-id-1753</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacaddons.php#unique-entry-id-1753</guid><content:encoded><![CDATA[I just went online to order the Mac and I would just like to confirm a couple of options that came up when I selected the


...There are more features with the trackpad in terms of 2 finger, 3, and 4 finger gestures.  

...I don&rsquo;t know what those are... the kids do lots of video/project editing if this has anything to do with that. 
]]></content:encoded></item><item><title>What router do you recommend and how much bandwidth do I need?</title><dc:creator>sells@mac.com</dc:creator><category>Routers</category><category>ISPs</category><dc:date>2020-07-21T22:38:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbiandbandwth.php#unique-entry-id-1752</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbiandbandwth.php#unique-entry-id-1752</guid><content:encoded><![CDATA[I don't recommend it but if that's the best we can do under the circumstances, then we can make it happen.  

...Modern routers have the ability to provide way way way more bandwidth than your ISP can actually deliver to you.  

...But it's just my wife and I.  80 down in a house of 4 may be maxing out.]]></content:encoded></item><item><title>Notifications on iOS</title><dc:creator>sells@mac.com</dc:creator><category>notifications</category><category>iOS</category><dc:date>2020-07-21T21:13:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnoffsoundnotsonipad.php#unique-entry-id-1751</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnoffsoundnotsonipad.php#unique-entry-id-1751</guid><content:encoded><![CDATA[It makes this noticeable but not too loud pinging sound a lot and when it pings the little battery symbol on the top right flashes when the ping occurs. &nbsp;

...It's possible that you have notifications turned on for several different services like text messages, emails, FaceTime, etc&hellip; and each of those services can notify you audibly from your many iOS devices.  ...  I suggest you take a look on your iPad under "Notifications" and scroll down the list turning off "sounds" as a notification method until you find the one that is the pest.  
]]></content:encoded></item><item><title>Do I need LifeLock?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scam</category><category>security</category><dc:date>2020-07-21T17:24:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/50636889b3c41abfc05d787b7c23cd3a-1750.php#unique-entry-id-1750</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/50636889b3c41abfc05d787b7c23cd3a-1750.php#unique-entry-id-1750</guid><content:encoded><![CDATA[This is a very large question and I do suggest you look through my answers section dedicated to the topic of scams and viruses located here:


...Running a piece of software doesn't protect us from falling for the tricks that are out there where we are asked to type our admin passwords.  

...As long as you are extremely hesitant to not type your password in when presented with the option to do so, unless you fully understand why you are being asked for it, you're ok.  
]]></content:encoded></item><item><title>Do I need the seagate for my backup drive?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2020-07-21T16:31:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/seagateishardware.php#unique-entry-id-1749</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/seagateishardware.php#unique-entry-id-1749</guid><content:encoded><![CDATA[This is a very large question and I do suggest you look through my answers section dedicated to the topic of scams and viruses located here:


...Running a piece of software doesn't protect us from falling for the tricks that are out there where we are asked to type our admin passwords.  

...As long as you are extremely hesitant to not type your password in when presented with the option to do so, unless you fully understand why you are being asked for it, you're ok.  
]]></content:encoded></item><item><title>Why are my fans running on my laptop?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Activity Monitor</category><category>fans</category><dc:date>2020-07-21T15:47:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fansonmbpwhat.php#unique-entry-id-1748</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fansonmbpwhat.php#unique-entry-id-1748</guid><content:encoded><![CDATA[No, it's not normal to hear the fan unless the computer is doing something that is causing the processor to work so hard that it is getting hot, therefore causing the fans to kick on to cool the processor down.  

...To discover open processes that may be eating up large amounts of power, you can open "activity monitor" (located in the utilities folder within Applications or by searching for "activity" using spotlight), sort by CPU, then view the processes that continue to eat up over say 70% percent.  ...  For instance, with Activity monitor running, if you open Safari, then start watching a YouTube video, you would notice the processor jump but after closing the window or the video is over, you should see the processor lower.  ]]></content:encoded></item><item><title>Getting Safari to default to Adobe reader for pdfs.</title><dc:creator>sells@mac.com</dc:creator><category>Adobe</category><category>preview</category><dc:date>2020-07-20T17:00:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adboereaderinsafari.php#unique-entry-id-1747</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adboereaderinsafari.php#unique-entry-id-1747</guid><content:encoded><![CDATA[Tried to do it myself by opening settings in PDF and changing from PDF Expert to Adobe Acrobat Reader DC but I still could not get the link to download.    Instead, it refers me to an adobe link to download adobe reader, which will not download since I have a higher grade adobe reader.  


...So if reinstalling adobe reader doesn&rsquo;t resolve it for you, then I may want to remote in and look at what&rsquo;s going on.  ]]></content:encoded></item><item><title>How do I disable plugins with Microsoft Word</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-07-19T12:42:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officestartupitems.php#unique-entry-id-1746</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officestartupitems.php#unique-entry-id-1746</guid><content:encoded><![CDATA[I recently installed Mendeley as a plugin for Word but I won't it to stop.    How can I get it to uninstall?  ...  Now it gives me an error every time I open Word.  
]]></content:encoded></item><item><title>What hard drive do I need and do I need one per computer?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2020-07-15T12:14:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/morethanonedrivegreat.php#unique-entry-id-1744</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/morethanonedrivegreat.php#unique-entry-id-1744</guid><content:encoded><![CDATA[When I sent it off to repair they asked me if I had backed it on a hard drive.  

...A simple $60 hard drive from Amazon is really all you need.  

...No but humans are lazy and we tend to forget to use drives when sharing between computers so in the long run, each having its own drive is better.  ]]></content:encoded></item><item><title>Migrating from one email server to another</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2020-07-14T18:45:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sentfromonetoanother.php#unique-entry-id-1743</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sentfromonetoanother.php#unique-entry-id-1743</guid><content:encoded><![CDATA[The SENT messages can live either locally on your computer or on a server.    When moving from one company to another, if the emails are on the old server and need to be migrated over to a different server, the Mac doesn&rsquo;t really have a hand in that.  ...  The good news however is that it&rsquo;s possible we could recover them from your backup as a last resort.  ]]></content:encoded></item><item><title>How can I tell how much hard drive space I need?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-07-14T18:38:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howbigdrive.php#unique-entry-id-1742</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howbigdrive.php#unique-entry-id-1742</guid><content:encoded><![CDATA[Can you tell me what you recommend for memory as this last one is too low you said and also isn&rsquo;t it best that I have you do the information transfer for me?


...First, we would need to know how much data you have currently and how large the drive is.  ...  You can take a screenshot of that screen and send it to me if you&rsquo;d like.  ]]></content:encoded></item><item><title>I spilled water on my computer&#x2c; what should I do?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>water damage</category><dc:date>2020-07-14T18:14:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waterdamgonow.php#unique-entry-id-1740</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waterdamgonow.php#unique-entry-id-1740</guid><content:encoded><![CDATA[Hey there-My daughter knocked her water over and a little got into her work computer-can you help?


...Turn the laptop over on the edge of a table with the screen hanging off the table and the keyboard facing down.    Use a couple small block of some sort to create space between the keyboard and the table.  ]]></content:encoded></item><item><title>Can you solve wifi issues remotely?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>covid</category><dc:date>2020-07-14T18:03:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wificovdartboard.php#unique-entry-id-1739</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wificovdartboard.php#unique-entry-id-1739</guid><content:encoded><![CDATA[Looks like I won&rsquo;t be entering homes for quite some time so if the apple router issue continues to be something you&rsquo;d like to resolve, we CAN most likely solve it remotely but it would require some patience on your part.    It would sort of be like me throwing darts with my eyes closed.  

...In regard to a password, the password to your apple router(s) would either be the same password as your old wifi network or the word &ldquo;password&rdquo; itself.  ]]></content:encoded></item><item><title>New wifi router and now airports are down.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2020-07-11T23:18:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newroutnowapdown.php#unique-entry-id-1738</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newroutnowapdown.php#unique-entry-id-1738</guid><content:encoded><![CDATA[My husband has switched our internet - now the apple routers your installed don&rsquo;t work- have no way of knowing how to get those working apparently there is a password- can you let me know what to do? 


...The two difficult things for me to work with via online session are printer and wifi issues.  ...  If we were to make changes to your wifi network remotely, without me being there, I could make a change that would require an in-person visit.  ]]></content:encoded></item><item><title>Advice on time machine backup drives</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2020-07-08T22:57:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmbupspaceallocate.php#unique-entry-id-1737</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmbupspaceallocate.php#unique-entry-id-1737</guid><content:encoded><![CDATA[I would not normally choose case sensitive as it&rsquo;s just an additional hoop to jump through for security reasons that&rsquo;s not really necessary in my opinion.  

...In a perfect world, time machine should spend some time doing a little math then free up space based on how much data you are asking it to add to the already existing data.  


On buying a new drive:  an 8TB for $134 is pretty crazy cheap these days and as I&rsquo;ve said previously, the performance of your backup drive is not really that important.  ]]></content:encoded></item><item><title>Can&#x27;t install Fortnight onto Standard User using /Shared folder</title><dc:creator>sells@mac.com</dc:creator><category>games</category><category>MacOS</category><dc:date>2020-07-08T22:40:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fninstall.php#unique-entry-id-1736</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fninstall.php#unique-entry-id-1736</guid><content:encoded><![CDATA[Odd because users are not allocated specific amounts of space to use on MacOS.    Her user has the same rights as any other users when it comes to space allocation.  ...  I suggest doing a reinstall but instead of installing it into the /Shared folder you install the application into the Applications folder.  ]]></content:encoded></item><item><title>How was this message generated?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-07-02T13:36:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airbbsec.php#unique-entry-id-1735</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airbbsec.php#unique-entry-id-1735</guid><content:encoded><![CDATA[Just sharing a link within the safari app via email would not cause any information like the profile pictured above however it is possible that the AirBnB app might pull information from one's AirBnB account while sending a link.    If you could replicate this a few times in a row then let me know what steps you take for this "profile" information to be included when texting, I may better be able to understand what's going on in the pic above.    You can also share the link via text to me personally and that way I may be able to tell if that is a jpg or active information.  ]]></content:encoded></item><item><title>Are you doing data transfers during COVID and how big a drive do I need?</title><dc:creator>sells@mac.com</dc:creator><category>covid</category><category>Hardware</category><category>data transfer</category><dc:date>2020-07-02T13:18:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/covdtyep.php#unique-entry-id-1734</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/covdtyep.php#unique-entry-id-1734</guid><content:encoded><![CDATA[Last year when we got this one, you helped take stuff off one and put it on the new one and cleaned up the old one for my son.... can you do that again for the new one we get for my daughter ?   

...To find out the size of your current drive and how much data is on it, you can go under the black apple in the top left corner of your screen and choose &ldquo;About this Mac&rdquo;.  ...  Select that and it will tell you the actual size of your drive and how much data is currently on it.  ]]></content:encoded></item><item><title>Where is my pictures folder?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2020-07-02T13:04:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whreispicfold.php#unique-entry-id-1733</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whreispicfold.php#unique-entry-id-1733</guid><content:encoded><![CDATA[Every Mac user has a Pictures folder.    To find it, open a Finder window (by either clicking on the Happy face in the dock or select "New Finder Window" from the File menu.    Once there, follow this file path:
]]></content:encoded></item><item><title>Which library is Photos using?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud Photo Library</category><dc:date>2020-07-02T08:05:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichissyslibphotos.php#unique-entry-id-1732</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichissyslibphotos.php#unique-entry-id-1732</guid><content:encoded><![CDATA[How can I tell which photos library my Photos application is using and where it lives?


...You can find out which photos library is in use as well as if it's the system photos library (the one syncing to the cloud) by opening Photos, going to Photos preferences and selecting the General tab.  


...Just below that, if the "use as system library" button is greyed out, that means it is the one being used to sync to the cloud.  ]]></content:encoded></item><item><title>Pointing Photos to your external drive</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud Photo Library</category><dc:date>2020-07-02T07:02:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pointwoption.php#unique-entry-id-1731</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pointwoption.php#unique-entry-id-1731</guid><content:encoded><![CDATA[Restart Photos with the Option key held down then it will ask you to pick a library.  

...The system library is the ONLY library in your user that will sync to the cloud via iCloud.    You may have inadvertently created a library that the computer thinks is the system library and is therefore pulling down pics from the cloud that were on your phone.  ]]></content:encoded></item><item><title>Someone logged into my Spotify from Russia?</title><dc:creator>sells@mac.com</dc:creator><category>scam</category><category>security</category><dc:date>2020-07-01T10:32:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spotsecure.php#unique-entry-id-1730</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spotsecure.php#unique-entry-id-1730</guid><content:encoded><![CDATA[I am guessing that your Spotify password may have been the same as another previously used password in the past or may have again been a combination of a word in the dictionary followed by 1, 2, 3, or 4 numbers.  ...  In your case specifically, after the bad guys previously discovered your email and password combination from your email address (as we have previously discussed) they just used the same combination throughout several services to see what would stick and Spotify was one of those.    In other words, if I use the same email address and password for my ATT account as I do to log into Amazon, and a bad guy acquires that combination, they will run it through a program to try every account type they can and eventually will hit an account that I used it with in the past.  ]]></content:encoded></item><item><title>Will Catalina kill Micorosoft Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>catalina</category><dc:date>2020-06-30T11:09:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catkillsofficeold.php#unique-entry-id-1729</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catkillsofficeold.php#unique-entry-id-1729</guid><content:encoded><![CDATA[Did you tell me that if i updated my old MacBook pro to catalina that I would lose Microsoft Word, Excel, etc.  


...You can look in the Applications folder and if you see a folder called &ldquo;Microsoft Office 2011&rdquo; and no other copies of Office outside that folder then you have the 32 bit version of Office (2011).  ...  Keep in mind you or your business may already be subscribed to Office currently and just not on that computer.
]]></content:encoded></item><item><title>How do I generate a app specific password?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>passwords</category><dc:date>2020-06-30T10:51:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appspecfpw.php#unique-entry-id-1728</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appspecfpw.php#unique-entry-id-1728</guid><content:encoded><![CDATA[To generate an app specific password, first login with your @me.com appleID at appleid.apple.com.   (Note: if Safari remember's that you've been to this page before, it can fill in your password for you but it will ask for your computer's password.  

...Next, after logging into appleid.apple.com scroll down to the Security section and select "generate password" as seen below.
]]></content:encoded></item><item><title>Why is my computer running slow?</title><dc:creator>sells@mac.com</dc:creator><category>slow</category><category>sluggish</category><dc:date>2020-06-26T20:47:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slow1011.php#unique-entry-id-1727</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slow1011.php#unique-entry-id-1727</guid><content:encoded><![CDATA[10.11 El Capitan is a very old operating system at this point and that will definitely limit your ability to visit certain web pages due to its lack of security by today&rsquo;s newer operating system standards.  

...If Datasys put a new drive in last year, it would be reasonable to believe that the drive is ok but in my experience, 95% of the time a computer (with an older SATA spinning drive) is slow, it&rsquo;s the hard drive&rsquo;s fault.  

...I would not feel that comfortable charging you money to work on this laptop because in the end, you&rsquo;d be investing into an outdated machine if you know what I mean.  
]]></content:encoded></item><item><title>My iPhone is blinking and my computer won&#x27;t start.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><category>Recovery Mode</category><dc:date>2020-06-26T06:08:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rainspours.php#unique-entry-id-1726</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rainspours.php#unique-entry-id-1726</guid><content:encoded><![CDATA[Your phone was having issues and Apple wanted you to restore/update the phone using the computer maybe but in the meantime they discovered that you were behind on your computer operating system.  

...If the phone was not responsive then it would make sense that Apple would have you try to connect the phone to the computer to try to restore it, thus starting you down the path of updating the computer.  

...I don&rsquo;t recall what year you may have mentioned your computer was but as we had discussed last week, it was hard to isolate whether your speed issue was the fault of internet or the computer itself.  ]]></content:encoded></item><item><title>Which Orbi should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>wireless</category><category>Orbi</category><dc:date>2020-06-26T05:33:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whchorb.php#unique-entry-id-1725</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whchorb.php#unique-entry-id-1725</guid><content:encoded><![CDATA[Amazon.com: NETGEAR Orbi Tri-band Whole Home Mesh WiFi System with 2.2Gbps speed (RBK23) Router & Extender replacement covers up to 6,000 sq. ft., 3-pack includes 1 router & 2 satellites: Computers & Accessories


...Amazon.com: NETGEAR Orbi Tri-band Whole Home Mesh WiFi System with 3Gbps Speed (RBK50) &ndash; Router & Extender Replacement Covers Up to 5,000 sq. ft., 2-Pack Includes 1 Router & 1 Satellite White: Computers & Accessories


...Personally I would go with the 3 pack 6000 sq ft model every time because your service provider is not yet even pushing 1gbps so even if you get the faster capable routers, you&rsquo;re not actually getting anything close to that potential into your home. ]]></content:encoded></item><item><title>How can I extend my wifi to the pool?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><category>wireless</category><dc:date>2020-06-25T16:23:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wifiouttopool.php#unique-entry-id-1724</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wifiouttopool.php#unique-entry-id-1724</guid><content:encoded><![CDATA[I know you purchased signal boosters for remote parts of the house and I've tried putting one of those in an outlet as close as possible with no luck. 

...I don&rsquo;t remember if we moved over to the Orbi wifi system (by Netgear) within the last couple years at the Stonebridge house. &nbsp;

...I have lots of clients that want to try to share the house wifi across over to another building structure and by the time the signal leaves the walls of the home, it&rsquo;s usually not strong enough to use. &nbsp;]]></content:encoded></item><item><title>Why is my wifi network having problems?</title><dc:creator>sells@mac.com</dc:creator><category>Airport Extreme</category><category>wifi</category><category>wireless</category><dc:date>2020-06-25T15:55:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/826d7c1b083dd425e85319cc2b2814a8-1723.php#unique-entry-id-1723</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/826d7c1b083dd425e85319cc2b2814a8-1723.php#unique-entry-id-1723</guid><content:encoded><![CDATA[They had a very good run but the technology just doesn't keep up with modern internet speeds that you may be getting into your home.  

...After getting rid of the nether extender, you could try totally reseting the network by pressing the small reset button on each Apple router then rebuilding the network with Airport Utility.


...I've been putting many Orbi wifi networks into homes over the past 2 years or so and they seem to be doing a great job.  ]]></content:encoded></item><item><title>How do I find the backup folder?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2020-06-25T13:44:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/budblocation.php#unique-entry-id-1722</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/budblocation.php#unique-entry-id-1722</guid><content:encoded><![CDATA[They had a very good run but the technology just doesn't keep up with modern internet speeds that you may be getting into your home.  

...After getting rid of the nether extender, you could try totally reseting the network by pressing the small reset button on each Apple router then rebuilding the network with Airport Utility.


...I've been putting many Orbi wifi networks into homes over the past 2 years or so and they seem to be doing a great job.  ]]></content:encoded></item><item><title>Backup not Encrypted</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>security</category><category>file vault</category><category>encryption</category><dc:date>2020-06-25T13:42:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filevaultbackup.php#unique-entry-id-1721</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filevaultbackup.php#unique-entry-id-1721</guid><content:encoded><![CDATA[I don&rsquo;t like encrypting drives as they tend to slow things down and if you ever forget the password (which many many people I work with do) then the data is gone forever anyway.  ...  It means that you are using FileVault on your computer but not using it on your backup.    I do prefer they both be the same but it&rsquo;s not worth changing at this point if I were you.  ]]></content:encoded></item><item><title>Why won&#x27;t my Western Digital drive work?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><category>time machine</category><dc:date>2020-06-25T08:20:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/shouldveusedtm.php#unique-entry-id-1720</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/shouldveusedtm.php#unique-entry-id-1720</guid><content:encoded><![CDATA[The ability to access data on this external drive should be irrelevant to what OS your computer (given that it was formatted for the Mac in the begging) is using.  ...  If you are using it as a media storage drive for pictures or videos for example, then in the future make sure the media drive is being included in the Time Machine backup (which would be running on a separate external drive.


...So if your main goal is to get the data so you can transfer it to a different drive, it may require opening up the enclosure to get the drive in hopes of circumventing the plastic.  ]]></content:encoded></item><item><title>How do I know if my external drive is being backed up.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2020-06-24T15:45:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesexterndrive.php#unique-entry-id-1719</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesexterndrive.php#unique-entry-id-1719</guid><content:encoded><![CDATA[Will the automatic backup system on my computer also backup this Samsung Portable SSD T5 if it is plugged into my computer? 


...The external backup drive that Time Machine uses will backup other drives that are plugged into the same computer however Apple has made a very non intuitive choice in how this works.  ...  Before going into detail on that, the easiest thing to do to check is to open the external backup drive then look in the backup.backupsdb folder.  ]]></content:encoded></item><item><title>battery replacement during COVID</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><category>covid</category><dc:date>2020-06-24T11:40:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batdurcov.php#unique-entry-id-1718</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batdurcov.php#unique-entry-id-1718</guid><content:encoded><![CDATA[Will the automatic backup system on my computer also backup this Samsung Portable SSD T5 if it is plugged into my computer? 


...The external backup drive that Time Machine uses will backup other drives that are plugged into the same computer however Apple has made a very non intuitive choice in how this works.  ...  Before going into detail on that, the easiest thing to do to check is to open the external backup drive then look in the backup.backupsdb folder.  ]]></content:encoded></item><item><title>When will you be doing in home sessions again?</title><dc:creator>sells@mac.com</dc:creator><category>covid</category><dc:date>2020-06-24T11:39:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/inhomephase3.php#unique-entry-id-1717</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/inhomephase3.php#unique-entry-id-1717</guid><content:encoded><![CDATA[I need help at home with our wireless network.  when will you be visiting homes again?


...I am limiting to online zoom sessions and pickup/dropoffs of data transfers.    Except for printers, and wifi networking, almost everything else I do support wise, I can accomplish via remote session.  
]]></content:encoded></item><item><title>Where did my files go?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>MacOS</category><dc:date>2020-06-24T09:36:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/didtheymovetoicloud.php#unique-entry-id-1716</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/didtheymovetoicloud.php#unique-entry-id-1716</guid><content:encoded><![CDATA[I submitted a question about my recent upgrade to Catalina....it set up the internal hard drive of my 2012 MacBook Pro into two partitions, one called MacBook Pro Hard Drive and one called MacBook Pro Hard Drive-Data.. 

...It's very common for people to accidentally agree to start using iCloud Drive for their documents/desktop storage which then causes those items to seem to disappear from the Mac.  ...  If this is the case, you should now see two new folders called desktop and documents which live in iCloud Drive.  ]]></content:encoded></item><item><title>Someone&#x27;s trying to access my Facebook account.</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-06-24T08:54:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2facsavesday.php#unique-entry-id-1715</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2facsavesday.php#unique-entry-id-1715</guid><content:encoded><![CDATA[The good news here is that we have reset your password to your RR account so we&rsquo;ve ensured that any bad guy does not have access to your RR account and therefore has not gotten this reset code.  ...  Just go to Facebook and try to log in with someone else&rsquo;s email account then send a password reset.  ...  The good news here is that they have no way of receiving it now since we&rsquo;ve secured that rr account.  
]]></content:encoded></item><item><title>How can I extend my network?</title><dc:creator>sells@mac.com</dc:creator><category>Airport Extreme</category><dc:date>2020-06-19T08:53:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/expressisold.php#unique-entry-id-1714</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/expressisold.php#unique-entry-id-1714</guid><content:encoded><![CDATA[The airport routers where very good (and I still use them myself) but their days are numbered due to internet speeds becoming better and the old apple router technology just falling behind.  

...No matter what system you use, when a user tries to extend their wifi network out to another structure on the property like a mother's cottage, separate garage, etc&hellip; it's a very difficult thing to pull off due to the multiple walls the signal has to go through.  ...  Even with the newest wifi network like the Orbi I mentioned would still have trouble getting a really good signal out of your house and into another one strong enough to use reliably without a direct line run out to there.  
]]></content:encoded></item><item><title>How to I get my pictures back?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2020-06-19T08:25:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phoslibintrash.php#unique-entry-id-1713</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phoslibintrash.php#unique-entry-id-1713</guid><content:encoded><![CDATA[Open your trash and drag the library called photos.library back on to the desktop.  ...  Now open photos up again and it should find your photos library now living back in the correct place.  


It is possible that you could have inadvertently created another empty library in the mean time.  ]]></content:encoded></item><item><title>I lost all my photos</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>Backup</category><dc:date>2020-06-19T08:16:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosgonebutwhere.php#unique-entry-id-1712</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosgonebutwhere.php#unique-entry-id-1712</guid><content:encoded><![CDATA[I have put my photos in the trash and I don&rsquo;t know how to undo what I did, it would probably help if I knew how I managed to do this?


...If you deleted your pictures, there&rsquo;s a chance they may just be in the trash folder and will reside there for approximately 30 days before being completely lost.  ...  If you don&rsquo;t see them there then perhaps you&rsquo;ve been using a time machine backup hard drive.  ]]></content:encoded></item><item><title>Why am I getting this email when I want to delete my account?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-06-17T12:26:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/epicdelete.php#unique-entry-id-1711</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/epicdelete.php#unique-entry-id-1711</guid><content:encoded><![CDATA[The reason Epic would be going to this length to get you (the account holder) to verify that you actually DO want to delete your account is that you may or may not have had purchases in the past tied to that account.    Deleting ones&rsquo; account would prevent them from having access to purchased content in the future so they want to be very sure you actually want to abandon any games you may have bought digitally in the past.  


Sort of like purchasing a movie from iTunes, being able to stream it on all your devices, deciding you want to delete your iTunes account, then losing access to the movie you bought.  ]]></content:encoded></item><item><title>Why is Firefox crashing?</title><dc:creator>sells@mac.com</dc:creator><category>firefox</category><dc:date>2020-06-17T08:11:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ffcrashing.php#unique-entry-id-1710</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ffcrashing.php#unique-entry-id-1710</guid><content:encoded><![CDATA[I haven't heard of any specific problems from other Firefox users lately so it may be a small issue.  

...If that doesn't take care of it, next step is to check the version of your MacOS.  

...Step 3:  You can go to the "hidden" library by holding down the Option key while looking under the "Go" menu in the finder.  ]]></content:encoded></item><item><title>How big a hard drive do I need for my new computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>iCloud</category><category>photos</category><dc:date>2020-06-16T22:37:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1tbdrivebasic.php#unique-entry-id-1709</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1tbdrivebasic.php#unique-entry-id-1709</guid><content:encoded><![CDATA[The main way to tell how much space you actually need is to boot your computer, then go to &ldquo;about this Mac&rdquo; under the black apple, then select storage.  

...Pictures is the main thing that may take up space and yes, many people completely trust iCloud to store their pictures.    If you do, then you can choose to &ldquo;optimize&rdquo; your local storage therefore only keeping full resolution pictures in Apple&rsquo;s iCloud storage space.  ]]></content:encoded></item><item><title>Can you recommend a good photo scanning service?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2020-06-16T12:19:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/biggsmightwork.php#unique-entry-id-1708</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/biggsmightwork.php#unique-entry-id-1708</guid><content:encoded><![CDATA[Scotty, Do you have any recommendations for any particular company that transfers photos and slides to digital format?


...It looks like I would need to ship them off as I did not see any local companies that were recommended when I previously did a google search. 

...But I will recommend that you do a test run prior to just handing over your family photos.  ]]></content:encoded></item><item><title>How can I secure my accounts?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-06-16T12:08:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2facisbest.php#unique-entry-id-1707</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2facisbest.php#unique-entry-id-1707</guid><content:encoded><![CDATA[Scotty, Do you have any recommendations for any particular company that transfers photos and slides to digital format?


...It looks like I would need to ship them off as I did not see any local companies that were recommended when I previously did a google search. 

...But I will recommend that you do a test run prior to just handing over your family photos.  ]]></content:encoded></item><item><title>Do you wipe and recylce computers?</title><dc:creator>sells@mac.com</dc:creator><category>Recycling</category><dc:date>2020-06-13T13:28:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesrecycle.php#unique-entry-id-1706</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesrecycle.php#unique-entry-id-1706</guid><content:encoded><![CDATA[I charge $20 per laptop and $40 per desktop.    I will wipe and remove the drives then recycle those separately.    I only pickup recyclables in conjunction with a previously scheduled session.  ]]></content:encoded></item><item><title>Do I need a new computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-06-13T13:26:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/17maybe2moreyears.php#unique-entry-id-1705</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/17maybe2moreyears.php#unique-entry-id-1705</guid><content:encoded><![CDATA[I have my dads old Apple Laptop (Macbook Pro 17", purchased early 2011, 2.2 Ghz, i7, 8 gig memory... you set it up for him of course! 

...We could get it to 10.13, a couple operating systems later and that would give you a Little more life out of the machine but not a tremendous amount more.  ...  The computer will not go to the latest version of the OS 10.15 called &ldquo;Catalina&rdquo; but 10.13 will give you a little more life if you&rsquo;re not ready to make a new purchase just yet.  ]]></content:encoded></item><item><title>How do I install Microsoft Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-06-13T13:25:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officehowtinstl.php#unique-entry-id-1704</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officehowtinstl.php#unique-entry-id-1704</guid><content:encoded><![CDATA[Depending on the version of M. Office you purchased, you may have subscribed to it (which is what they&rsquo;re pushing these days&rdquo; or you may have bought it out right.  ...  If you didn&rsquo;t buy a box, then you would have already made a Microsoft account for yourself and gotten an email with a download link.    There is another factor to keep in mind, if you have the latest version of the OS 10.15 Catalina, very old versions of Microsoft Office will not run.  ]]></content:encoded></item><item><title>Where is the mail plist file now?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2020-06-12T08:59:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/9fb09bbdafa9cd48a98bba1707bd43f3-1703.php#unique-entry-id-1703</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/9fb09bbdafa9cd48a98bba1707bd43f3-1703.php#unique-entry-id-1703</guid><content:encoded><![CDATA[It used to be in the ~/Library/Preferences folder.


...It is now in ~/Library/Containers/com.apple.mail/Data/Library/Preferences.    Just make sure you always backup and make a copy of these files before you progress.  ]]></content:encoded></item><item><title>Trackpad not responding</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-06-11T15:38:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tpnotrespnd.php#unique-entry-id-1702</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tpnotrespnd.php#unique-entry-id-1702</guid><content:encoded><![CDATA[I&rsquo;m am touching the finger/ mouse pad and it is not making the arrow move any.  

...Another thing that would be good to know is, is the keyboard working at all?  ...  If that command doesn&rsquo;t work, then the issue is most likely not related specifically to the trackpad.  ]]></content:encoded></item><item><title>My email is confused</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2020-06-09T12:39:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailconfsd.php#unique-entry-id-1701</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailconfsd.php#unique-entry-id-1701</guid><content:encoded><![CDATA[Cannot verify server identity next slide the identity of Apple.io back.mail got yahoo.com....

...By your description, it looks like your yahoo mail is trying to use your apple incoming/outgoing server.  

...That should reset the incoming/outgoing server settings and you would be good to go from there.  ]]></content:encoded></item><item><title>Can I share Quickbooks files without using Quickbooks Online?</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2020-06-03T09:58:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quickbookslocalnoshare.php#unique-entry-id-1700</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quickbookslocalnoshare.php#unique-entry-id-1700</guid><content:encoded><![CDATA[If you have found that Quickbooks online is not enough, you may also find that Quickbooks for the Mac doesn&rsquo;t reach that bar as well so at this point you may be looking seriously at Quickbooks for Windows.  

...You could store your QB backup or standard file on a portable device and go back and forth between computers but you&rsquo;d ALWAYS have to work off of that drive.  

...If two users open Quickbooks at the same time with QB pulling from the Dropbox folder, you&rsquo;re going to end up with &ldquo;conflicted copies&rdquo; as Dropbox will see two users modifying the same file at the same time, get confused, then duplicate the files.  ]]></content:encoded></item><item><title>How do I stop the Googlesoftwareupdate bunle?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><dc:date>2020-06-03T09:47:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/killthegsub.php#unique-entry-id-1699</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/killthegsub.php#unique-entry-id-1699</guid><content:encoded><![CDATA[It's background software placed on your machine because you have used Google Chrome or other Google software in the past and its purpose is to keep those items up to date.  

...Once in the hidden user library, check the launch Agents folder and remove the two com.google files that will most likely be there.


...While all this is really supposed to be doing is checking for updates to Google software, who really wants more "checking" software running on their computers?  ]]></content:encoded></item><item><title>Trying to consolidate old photos libraries.</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>data transfer</category><dc:date>2020-05-28T22:58:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twointooneplb.php#unique-entry-id-1698</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twointooneplb.php#unique-entry-id-1698</guid><content:encoded><![CDATA[While I don&rsquo;t recall the details of our plan, the overall goal sounds like you are trying to consolidate libraries which means everything comes down to math in terms of hard drive space.    You would need to add the size of the old photos libraries and make sure you purchased a computer with an adequate sized drive unless you planned on keeping your pictures on an external.  

...While some people are fine just keeping their full res pics in the cloud and renting space from Apple (2TB=$9.99 per month) and be done with it, I have a feeling you would like to keep original copies locally.  ]]></content:encoded></item><item><title>Dead drive during migration assistant</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Migration Assistant</category><dc:date>2020-05-28T22:51:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/754abf3fd681a72fc03504770ca85668-1697.php#unique-entry-id-1697</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/754abf3fd681a72fc03504770ca85668-1697.php#unique-entry-id-1697</guid><content:encoded><![CDATA[So, this is my question: can I at least salvage the files on my old computer, moving them to an external disk and then reinstall the OS?


...That being said, no damage should have occurred to your old Mac during the transfer process as there is no data being written to the old drive that would cause boot up issues.  ...  If this is true, then it may still be possible to recover the files but it would most likely require removing the drive from the computer, putting it into an enclosure, then manually dragging them.  ]]></content:encoded></item><item><title>Apple Mail not taking my Gmail account</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>gmail</category><dc:date>2020-05-28T22:30:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appmailnotkeepgmail.php#unique-entry-id-1696</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appmailnotkeepgmail.php#unique-entry-id-1696</guid><content:encoded><![CDATA[Verify that I know my gmail password by going to safari or chrome: gmail.com, sign out if I'm signed in, then manually type the password.  

...It won't be a full fledged web page but instead, a smaller version that only shows your email and password area.  


...If these steps don't solve it then there's a deeper issue that would most likely require a deeper dive into some support folders.  ]]></content:encoded></item><item><title>How do I get admin rights to a computer?</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><category>MacOS</category><dc:date>2020-05-26T18:42:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adminrightsaddadmin.php#unique-entry-id-1695</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adminrightsaddadmin.php#unique-entry-id-1695</guid><content:encoded><![CDATA[Hi I have been on the phone with apple and apparently I&rsquo;m not the &lsquo;admin&rsquo; for Sara Frances computer and do not know who is SF said she set the computer up herself- do you know?  

...On every Mac, to find out what users have been created, including what user has admin rights, (admin rights are needed to do things like add or remove software or printers) you can go to System Preferences then find "Users and Groups".  


...You can add new users and give the new users admin rights, log into the newly created user and take away admin rights from the original user.  ]]></content:encoded></item><item><title>Removing contact group from your address book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><category>contacts</category><dc:date>2020-05-21T13:55:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hitdeletekey.php#unique-entry-id-1693</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hitdeletekey.php#unique-entry-id-1693</guid><content:encoded><![CDATA[I created a couple groups and then realized that there were other random groups like hijk, M-Q, and R-Z.  


Any steps I should take to get rid of them so I can be extra OCD and happy with a cleaner look?


...It will not delete the contacts.  
]]></content:encoded></item><item><title>Is my AppleID really locked?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-05-19T15:28:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/apidlockscm.php#unique-entry-id-1692</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/apidlockscm.php#unique-entry-id-1692</guid><content:encoded><![CDATA[I don't want to give any info to the wrong people, and I can't imagine what the security problem would be.


...Just someone fishing for innocent people to be tricked into clicking the link then entering their info.    The two dead giveaways are the sending email is garbage and that the link you&rsquo;d go to is also garbage. ]]></content:encoded></item><item><title>Can I run Sage Accounting on my Mac?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2020-05-19T15:24:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sagethroughvirt.php#unique-entry-id-1691</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sagethroughvirt.php#unique-entry-id-1691</guid><content:encoded><![CDATA[The basic idea is that you use a piece of software that lives and runs on your computer and syncs data through the cloud to any other devices you are accessing the same account on.  

...VMware and Parallels are two programs that allow Mac users to run a full version of Windows on their Mac and then any normal windows programs inside that.  ...  To be honest, in most cases like this, it&rsquo;s a better investment to possibly just buy a very cheap windows laptop to run the one piece of software you need.  
]]></content:encoded></item><item><title>Email name is wrong.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2020-05-14T11:44:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/27e1ecdff651cc008611cc83e23daad1-1690.php#unique-entry-id-1690</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/27e1ecdff651cc008611cc83e23daad1-1690.php#unique-entry-id-1690</guid><content:encoded><![CDATA[How do I change my name so that my outgoing email says the name I'd like it to to the receiver?


...Select &ldquo;Accounts&rdquo; then select the email address who&rsquo;s name you&rsquo;d like to edit.


...Click on the name on the left then change it.
]]></content:encoded></item><item><title>Why is time machine backing up?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>catalina</category><dc:date>2020-05-14T11:42:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catbackuptimem.php#unique-entry-id-1689</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catbackuptimem.php#unique-entry-id-1689</guid><content:encoded><![CDATA[How do I change my name so that my outgoing email says the name I'd like it to to the receiver?


...Select &ldquo;Accounts&rdquo; then select the email address who&rsquo;s name you&rsquo;d like to edit.


...Click on the name on the left then change it.
]]></content:encoded></item><item><title>My is my laptop just cutting off randomly?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2020-05-13T07:59:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batterynotholdingchargez.php#unique-entry-id-1688</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batterynotholdingchargez.php#unique-entry-id-1688</guid><content:encoded><![CDATA[It keeps on randomly turning off in the middle of zoom calls and now it won&rsquo;t even turn on even though its full charged.    I can set up a session with you but I think you may need to take the laptop with you unless you think otherwise.


...To check the batterie's health, you can go to the Black Apple in the top left corner of the screen, choose "about this Mac" then select "system report".  ]]></content:encoded></item><item><title>Do you help with Xbox?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-05-13T07:46:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontdoxbox.php#unique-entry-id-1687</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontdoxbox.php#unique-entry-id-1687</guid><content:encoded><![CDATA[Hoping this finds you well and hanging in during the weird and crazy time!


...We recently got another x-box for our condo in the mountains for my kids and the games we have purchased are not transferring to the new console.  

...The Microsoft store in Southpark (once open) would be your best resource in the future.
]]></content:encoded></item><item><title>My contacts landed on my son&#x27;s phone.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>syncing</category><category>iCloud</category><dc:date>2020-05-13T07:28:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oopsididitagain.php#unique-entry-id-1686</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oopsididitagain.php#unique-entry-id-1686</guid><content:encoded><![CDATA[I have it correctly logged in under his apple account now but I can&rsquo;t get it to erase the contacts and messages without having to do them one by one manually  


...Sounds like when you logged into your account on the child device, you allowed contacts to sync which means your contacts came down onto that phone.  

...However, if you did not merge contacts early on, then there's a possibility some unwanted contacts (yours) may live under the category of "on my phone".  ]]></content:encoded></item><item><title>Where did my calendars go?</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><dc:date>2020-05-13T07:21:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calsyncnotsucses.php#unique-entry-id-1685</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calsyncnotsucses.php#unique-entry-id-1685</guid><content:encoded><![CDATA[B: if you would like to compare your calendars to your computer, open Calendars then look on the left side of the calendar.  

...You can also go into System Preferences/Internet accounts and select each email account there just like you might have on your old phone.  

...Finally, go back to your new phone and check to make sure that all the same email accounts are added and that calendars are turned on for each of those same email accounts that are active (or that you actually use).  
]]></content:encoded></item><item><title>Where did my pictures go?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2020-05-12T17:55:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phtslibnotlinked.php#unique-entry-id-1684</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phtslibnotlinked.php#unique-entry-id-1684</guid><content:encoded><![CDATA[New empty libraries can be accidentally created by Photos when it doesn't find the original library.    Try holding down the Option key when starting Photos and you will get a box listing all the libraries that are candidates to be open.  ...  The library label "system" is the one you should be using as it is the only one that will sync to iCloud.  ]]></content:encoded></item><item><title>Why is my battery dying so quickly?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-05-12T17:36:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadcablesbuyapple.php#unique-entry-id-1683</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadcablesbuyapple.php#unique-entry-id-1683</guid><content:encoded><![CDATA[New empty libraries can be accidentally created by Photos when it doesn't find the original library.    Try holding down the Option key when starting Photos and you will get a box listing all the libraries that are candidates to be open.  ...  The library label "system" is the one you should be using as it is the only one that will sync to iCloud.  ]]></content:encoded></item><item><title>Is this malware?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2020-05-12T17:21:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flashnotlegitagain.php#unique-entry-id-1682</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flashnotlegitagain.php#unique-entry-id-1682</guid><content:encoded><![CDATA[ I assume it is malware and &ldquo;quit&rdquo; Safari.


...You did the right thing in this case.    Here's a great explanation on the Apple forums about this exact topic.]]></content:encoded></item><item><title>Is this microsoft message malware?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-05-12T17:08:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/monotvirus.php#unique-entry-id-1680</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/monotvirus.php#unique-entry-id-1680</guid><content:encoded><![CDATA[This is a common message many people are seeing lately that Microsoft Office.    Office wants you to update to the latest version.    The best way to go about updating Office would be to open either Word, Powerpoint, or Excel then choose "Check for Updates" under the Help Menu item in the menu bar at the top.]]></content:encoded></item><item><title>Don&#x27;t fall for the Adobe update scam PLEASE&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2020-05-12T16:31:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/badflashbadbad.php#unique-entry-id-1679</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/badflashbadbad.php#unique-entry-id-1679</guid><content:encoded><![CDATA[Catalina now warns that you may have bad software on your machine but doesn't do anything to help you remove it.  

...Normally, you can find the malware in login items, LauchAgents, and LaunchDaemons as well as within the Frameworks and Application support folders of both the main library and the hidden user's library.  

...In fact, never type in your admin password if you don't really know why you're typing it.  ]]></content:encoded></item><item><title>Google wants to install software</title><dc:creator>sells@mac.com</dc:creator><category>google</category><dc:date>2020-05-09T09:42:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updatebundlegoog.php#unique-entry-id-1678</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updatebundlegoog.php#unique-entry-id-1678</guid><content:encoded><![CDATA[I had to open a file from the surgery center about my upcoming surgery but that is the only file I have had sent to me since you were here last week


...This is google wanting to install a background process to check periodically that any software you are using on your computer from Google is up to date like Google Drive or Chrome.    It will keep coming back if you cancel so either you bow to Google's wishes or don't use Chrome on your system basically.  
]]></content:encoded></item><item><title>DNS servers may need to be changed</title><dc:creator>sells@mac.com</dc:creator><category>OpenDNS</category><category>dns</category><dc:date>2020-05-06T07:56:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changedns.php#unique-entry-id-1676</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changedns.php#unique-entry-id-1676</guid><content:encoded><![CDATA[DNS is sort of like the phone book your computer or router uses to translate a web page into an IP address.    For instance, if you want to go to nytimes.com you are actually going to a string of numbers like 75.654.254.  

...If you are still having issues by this afternoon, email me back and I can try to assist remotely however working on network issues remotely can prove to be troublesome.  ]]></content:encoded></item><item><title>flip phone for daughter</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>parental controls</category><dc:date>2020-05-06T07:42:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flipphonepro.php#unique-entry-id-1675</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flipphonepro.php#unique-entry-id-1675</guid><content:encoded><![CDATA[SF closed her phone to hide what she had done wrong and when shefigured out a way to resore it she was ont in FS and was bragging that she could have as much ST and AP's she wanted anytime - when I checked FS she showed up as zero!   We decided right then that's it time to try and break the dishonest streak with her tech - she could not handle the responsibility and more 


...You would not transfer your ATT phone number to a burner phone as the phone number would expire when the prepaid time has expired and you don&rsquo;t renew.  ]]></content:encoded></item><item><title>By Time Machine is not working.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2020-05-04T09:41:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmnotbup.php#unique-entry-id-1674</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmnotbup.php#unique-entry-id-1674</guid><content:encoded><![CDATA[It may be time to start your Time Machine backup over again but first let&rsquo;s try this:  


...The should reestablish the relationship and the computer should begin backing up to the drive once again.  


...The drive may need to be reformatted and the backup drive started over again.
]]></content:encoded></item><item><title>Podcast bookkeeper sync error.</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><category>podcasts</category><dc:date>2020-04-30T17:27:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/podcastbkkprerr.php#unique-entry-id-1673</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/podcastbkkprerr.php#unique-entry-id-1673</guid><content:encoded><![CDATA[The error seems to be related to a feature within that app that syncs podcasts between devices and is related to you AppleID password.  ...  You can sign in using your AppleID and if it doesn't go away and continues to bother you, we can explore further.  


More info on podcast syncing can be found here.  ]]></content:encoded></item><item><title>Catalina makes things less convenient but more secure.</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><category>security</category><dc:date>2020-04-30T11:51:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cameranotavail.php#unique-entry-id-1672</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cameranotavail.php#unique-entry-id-1672</guid><content:encoded><![CDATA[The error seems to be related to a feature within that app that syncs podcasts between devices and is related to you AppleID password.  ...  You can sign in using your AppleID and if it doesn't go away and continues to bother you, we can explore further.  


More info on podcast syncing can be found here.  ]]></content:encoded></item><item><title>My screen is going black.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-30T11:44:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blackscreenfailinggcard.php#unique-entry-id-1671</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blackscreenfailinggcard.php#unique-entry-id-1671</guid><content:encoded><![CDATA[The issue of your screen going black doesn&rsquo;t sound like it&rsquo;s going to be resolved via anything that we could do software wise.  

...If you can still see desktop images then it&rsquo;s most likely the backlight and therefore also a hardware issue.  


We can keep the scheduled appointment but I fear you may only be paying me to tell you the bad news that this would be a repair done by Apple.  
]]></content:encoded></item><item><title>Do you recommend a wifi booster.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>wireless</category><dc:date>2020-04-30T11:22:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopetoboosterwifi.php#unique-entry-id-1670</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopetoboosterwifi.php#unique-entry-id-1670</guid><content:encoded><![CDATA[Now you may purchase that product and have good results but based on my experience, I would not invest in a third party extender.  


...The reason they take this stance is because every home is different and they can't guarantee the quality of the wifi signal throughout every home.  

...As I said, you may have a different experience but my professional advice is to not buy one. 
]]></content:encoded></item><item><title>Migration assistant failed.  What now?</title><dc:creator>sells@mac.com</dc:creator><category>Migration Assistant</category><category>data transfer</category><dc:date>2020-04-30T11:20:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mgastfailed.php#unique-entry-id-1669</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mgastfailed.php#unique-entry-id-1669</guid><content:encoded><![CDATA[At that time, I feel like I&rsquo;ll be able to at least extend to dropoff/pickup appointments in addition to online sessions that I&rsquo;m currently restricted to.    And this issue would not be an easy one to resolve via an online session as we wouldn&rsquo;t know if we were successful for several hours after each attempt.  


So if you feel like waiting until May 8, I will hopefully be able to start doing pickups at that time.  ]]></content:encoded></item><item><title>Erasing a Mac before sending back to Apple.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-28T12:36:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasemacbeforesend.php#unique-entry-id-1668</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasemacbeforesend.php#unique-entry-id-1668</guid><content:encoded><![CDATA[If I go to &ldquo;Show all devices&rdquo; and drill in, I can get APPLE HDD HTbunch of numbers drive and this I CAN erase.  

...If all you're trying to do is just wipe the computer to send it back to Apple then you can take an even easier path by booting into Recover mode and wiping the drive from there.    The reason you cannot erase the drive from disk utility in the manner you are attempting in the pics above is because the computer cannot erase the operating system it's currently booted into.  ]]></content:encoded></item><item><title>I need a second monitor for my laptop.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-28T12:29:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2ndmonlaptp.php#unique-entry-id-1667</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2ndmonlaptp.php#unique-entry-id-1667</guid><content:encoded><![CDATA[The cheaper the monitor, the more washed out the colors, the less pixels, the more dead pixels, the lower the refresh rate which means the more tired your eyes will feel over a given time.


...Chances are you&rsquo;ll never even notice a dead pixel unless you are looking at a solid color screen across the entire display and that color would have to be the exact color that the particular pixel couldn&rsquo;t display, so seeing them is not common.  


If you&rsquo;re using the monitor as a second monitor over to the side then I usually don&rsquo;t care so much about quality but if it&rsquo;s my main monitor then I might put a little more money into it.  $150 is a cheap montior.  ]]></content:encoded></item><item><title>Dropbox is preventing me from opening pics sent from iCloud.</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><category>iCloud</category><dc:date>2020-04-27T17:44:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ed51c888dbae038501ed642aabfbd816-1666.php#unique-entry-id-1666</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ed51c888dbae038501ed642aabfbd816-1666.php#unique-entry-id-1666</guid><content:encoded><![CDATA[When a user is viewing their pictures from the Photos app, chooses "select" then selects multiple photos, the user has a choice as to how those pictures will be sent to the recipient.  

...Another way to just send pictures the old way is to just use the images button below the text message window and select them individually.  

...If you are the recipient and unable to open a link provided by the sender, you may A: ask the sender to resend them using the older method as seen above.  ]]></content:encoded></item><item><title>Are you still working onsite during COVID?</title><dc:creator>sells@mac.com</dc:creator><category>covid</category><dc:date>2020-04-27T17:41:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notmakinghousecalls.php#unique-entry-id-1665</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notmakinghousecalls.php#unique-entry-id-1665</guid><content:encoded><![CDATA[I&rsquo;m hoping after May 8th things will lighten up but the shelter in place orders will be lifting in phases.    Not sure what phase my business will fall under but I&rsquo;m thinking I&rsquo;ll be able to start working back on site in phase 2.    Until then, as my business is non essential, I'm stuck only able to work remotely.  
]]></content:encoded></item><item><title>do you do hardware repairs?  My screen is broken.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>display</category><dc:date>2020-04-27T17:38:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ribbonbentpenced.php#unique-entry-id-1664</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ribbonbentpenced.php#unique-entry-id-1664</guid><content:encoded><![CDATA[They recommended a certified Apple repair shop in Fort Mill that would need to take the computer for 3-4 days to fix. 

...There is a cable that goes from the display to the main logic board that, as you open and close the display, the cable flexes and over time can bend so many times it goes bad.  

...The good news is that the computer itself is probably fine so in the short term you could just connect it to an external monitor and continue working until time permits for you to be without it for several days.  ]]></content:encoded></item><item><title>Is keychain preventing the App Store from opening?</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><category>Apple ID</category><dc:date>2020-04-27T17:09:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/kcnotpreventappstore.php#unique-entry-id-1663</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/kcnotpreventappstore.php#unique-entry-id-1663</guid><content:encoded><![CDATA[One of the problem I&rsquo;m having and I wanted to see if it was tied to the keychain is I cannot open the App Store on my laptop. 

...An AppleID is needed to log in to the App Store, iTunes (now Music) or TV but just browsing either of those applications does not require you be logged in.  

...If you just can't get it to open, check to see what version of the OS you're on and if an update is available run that first to see if that solves the issue for you.  ]]></content:encoded></item><item><title>Where are my old emails from my PC?</title><dc:creator>sells@mac.com</dc:creator><category>windows</category><category>data transfer</category><dc:date>2020-04-27T17:00:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oldemaildatatrans.php#unique-entry-id-1662</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oldemaildatatrans.php#unique-entry-id-1662</guid><content:encoded><![CDATA[One of the problem I&rsquo;m having and I wanted to see if it was tied to the keychain is I cannot open the App Store on my laptop. 

...An AppleID is needed to log in to the App Store, iTunes (now Music) or TV but just browsing either of those applications does not require you be logged in.  

...If you just can't get it to open, check to see what version of the OS you're on and if an update is available run that first to see if that solves the issue for you.  ]]></content:encoded></item><item><title>How can I open this attachement?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2020-04-27T16:44:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pdfopeninmail.php#unique-entry-id-1661</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pdfopeninmail.php#unique-entry-id-1661</guid><content:encoded><![CDATA[This pdf came in a secure email but I can&rsquo;t open it by clicking. 

...Not sure what application you're currently using to view this mail but first you should try simply dragging it to the desktop.    If this is a web browser then there should be a "download" button where you can download it to the desktop.  ]]></content:encoded></item><item><title>How do I scan?</title><dc:creator>sells@mac.com</dc:creator><category>scanning</category><dc:date>2020-04-27T16:36:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imcapscann.php#unique-entry-id-1660</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imcapscann.php#unique-entry-id-1660</guid><content:encoded><![CDATA[Hey, My new Apple computer is not set up to my scanner. 

...You can find it by using spotlight (the magnifying glass in the top right corner of your computer) and typing "image capture".  ...  If your printer has been added previously as just a standard printer, image capture will see it as a scanner as well.  ]]></content:encoded></item><item><title>How do I point Music to the library I just transfered.</title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Music</category><category>catalina</category><dc:date>2020-04-26T08:11:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/60c8e61b8c63e361bcefaebbed7b9155-1659.php#unique-entry-id-1659</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/60c8e61b8c63e361bcefaebbed7b9155-1659.php#unique-entry-id-1659</guid><content:encoded><![CDATA[If you are in Catalina but only have an iTunes folder, select it and 10.15 will convert it to Music.   


...Conversely, if you only have the library file and no music folder with the songs, the application would show all the music but none would be playable until they were relinked.  


...While it sounds like a good idea to keep it simple, it's very hard to teach others to use their computers when trying to explain things as these words don't automatically bring up the concept of "application" when people hear them.  ]]></content:encoded></item><item><title>Can&#x27;t open Excel document.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-04-23T13:32:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xcelnotopening.php#unique-entry-id-1658</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xcelnotopening.php#unique-entry-id-1658</guid><content:encoded><![CDATA[Scotty- I am struggling with the ability to open an excel file that I created awhile back in filling out a personal financial statement.   I can open on my phone but struggling to do so on my computer. 

...Be sure to drag the attached xls document out of your mail application and on to the desktop.  ]]></content:encoded></item><item><title>Should I encrypt my backup?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>Dropbox</category><dc:date>2020-04-20T17:13:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontbotherwithencrypt.php#unique-entry-id-1657</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontbotherwithencrypt.php#unique-entry-id-1657</guid><content:encoded><![CDATA[I've never felt good about Apple's encryption method (File Vault in the OS, sparse image bundles that used to be on Time Capsule). ...  Also, if you already have FileVault turned on and don't encrypt, or vice versa, you'll get a message similar to "you're tying to back up an encrypted disk to an unencrypted disk".  

...Now days, dropbox allows people to selectively sync folders or only store their contents in the cloud therefore resulting in seeing only references to the files on the dropbox server.  ]]></content:encoded></item><item><title>Is this ok to download and should I upgrade to Catalina?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>catalina</category><dc:date>2020-04-20T16:44:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/osakaisafont.php#unique-entry-id-1656</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/osakaisafont.php#unique-entry-id-1656</guid><content:encoded><![CDATA[I've never felt good about Apple's encryption method (File Vault in the OS, sparse image bundles that used to be on Time Capsule). ...  Also, if you already have FileVault turned on and don't encrypt, or vice versa, you'll get a message similar to "you're tying to back up an encrypted disk to an unencrypted disk".  

...Now days, dropbox allows people to selectively sync folders or only store their contents in the cloud therefore resulting in seeing only references to the files on the dropbox server.  ]]></content:encoded></item><item><title>Which computer should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-20T16:41:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dc8e8e46c3265969acd9e009e117e050-1655.php#unique-entry-id-1655</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dc8e8e46c3265969acd9e009e117e050-1655.php#unique-entry-id-1655</guid><content:encoded><![CDATA[	answer you will either be going larger or smaller since you currently own a 24&rdquo; and they don&rsquo;t make that size currently.


...The types of things we common folk do on our computers would not take advantage of the speed increase.  

...Three types of drives, slow spinning SATA drives, fast Solid State drives, and a combination of the two Apple calls Hybrid.  ]]></content:encoded></item><item><title>What do you use to manage your passwords?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><category>security</category><dc:date>2020-04-20T11:51:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pswmannotinstead.php#unique-entry-id-1654</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pswmannotinstead.php#unique-entry-id-1654</guid><content:encoded><![CDATA[In terms of password management, that's a pretty big discussion but the short version is:  I don't personally like password managers due to


A:  it's too tempting to allow that program to generate its' own very complicated passwords then you have to 100% rely on that program. 


...In any case, I don't rely on Chrome or keychain to be the only place where my passwords are stored.  ]]></content:encoded></item><item><title>Is Chrome talking to Keychain?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><category>security</category><category>keychain access</category><dc:date>2020-04-20T10:46:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chromenotchain.php#unique-entry-id-1652</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chromenotchain.php#unique-entry-id-1652</guid><content:encoded><![CDATA[Keychain is not a user friendly application and I find that I cannot figure out what my passwords are (I know that I have to enter a password to access the password), so I have been creating secure notes for each user name and password.    When I access on my iPad or iPhone, under settings, passwords & Accounts, I don&rsquo;t see the info that I have entered, but often old user names and passwords on only a few accounts.  

...In this instance, looks like you're using Chrome, therefore any saved passwords are stored in Google Chrome and thus potentially synced with other Chrome browsers on your account via Google's cloud. ]]></content:encoded></item><item><title>Microsoft Office account error</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-04-20T10:42:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officeaccterror.php#unique-entry-id-1651</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officeaccterror.php#unique-entry-id-1651</guid><content:encoded><![CDATA[the other day we worked on getting the new windows install in my computer when we did the up date 


...If you&rsquo;d like to try to resolve this without my assistance, I would first recommend verifying your Microsoft account username and password.    You can do that at Microsoft.com then try to use that same info to re-log back into to Microsoft office on your Mac.  ]]></content:encoded></item><item><title>App Store scam</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-04-20T04:32:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appstorescampool.php#unique-entry-id-1649</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appstorescampool.php#unique-entry-id-1649</guid><content:encoded><![CDATA["Your receipt has ready on attachment"  sounds awkward to me and when you click on the info sheet, it requests your Social Security number (not just the last 4 numbers).


...I seem to recall you have 2 factor authentication turned on as well which makes any account secure unless the thief has stolen one of your devices physically.  


If you still want to reset your AppleID password, you can always do so at appleid.apple.com but keep in mind you may have to re-enter it on several devices after changed.  ]]></content:encoded></item><item><title>Can I schedule time machine to run?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2020-04-18T21:53:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/schedtimemach.php#unique-entry-id-1648</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/schedtimemach.php#unique-entry-id-1648</guid><content:encoded><![CDATA[Can I have it set up so that every employee&rsquo;s Time Machine runs at midnight on their computer?   


...Oh, and can I use the one at home for my iMac, and also plug it into my laptop from time to time as well.  

...I would think Apple might not like software that effects their built in process but it&rsquo;s been fine for about 10 years now.  https://tclementdev.com/timemachineeditor/
]]></content:encoded></item><item><title>Which backup drive should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2020-04-18T10:50:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whibupdrive.php#unique-entry-id-1647</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whibupdrive.php#unique-entry-id-1647</guid><content:encoded><![CDATA[	1	Me - Can I get just 1 and plug it in at home to capture all computers I work on (since most everything I do is in the cloud)?


...It&rsquo;s always a very good idea to have a backup drive (controlled via Time Machine) connected to your computer either full time or as often as you charge.  

...The backup data will write at its&rsquo; own pace anyway so always use a spinning SATA drive unless you  just have a massive amount of money to spend without care.  ]]></content:encoded></item><item><title>Is Keychain safe?</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2020-04-16T11:42:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keychansafe.php#unique-entry-id-1646</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keychansafe.php#unique-entry-id-1646</guid><content:encoded><![CDATA[Keychain is a program on your computer that helps keep up with passwords related to your computer like wifi, email, websites, secure notes, etc&hellip;.   It's not really a very user friendly app but it's job is not really to interact with a user.    Its' job is to fill in the passwords you need, when you need them.  ]]></content:encoded></item><item><title>Extortion Scam example.  Don&#x27;t fall for this.</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-04-16T07:38:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extortionscam.php#unique-entry-id-1645</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extortionscam.php#unique-entry-id-1645</guid><content:encoded><![CDATA[(Warning: offensive material) These are scam emails designed to scare you into interacting with the sender in order for them to extort you for money.  

...If you ever feel you are being scammed, just forward any email to me and I'll be happy to take a look at it.    You can also always take a screenshot of anything you see suspicious and send that to me and I'll check it out as well.  ]]></content:encoded></item><item><title>Which iMac should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-16T07:37:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichimacpur2020.php#unique-entry-id-1644</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichimacpur2020.php#unique-entry-id-1644</guid><content:encoded><![CDATA[I see a ton of spinning drives fail as they are the hardest working part of the computer.  ...  However, it&rsquo;s extremely rare to see a solid state hard drive fail.  

...I never increase the RAM anymore and as I stated earlier, the speed of the processor is less important than the type of drive you buy.  
]]></content:encoded></item><item><title>Can you fix my spacebar on my laptop?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-04-16T07:28:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spacebarcovid.php#unique-entry-id-1643</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spacebarcovid.php#unique-entry-id-1643</guid><content:encoded><![CDATA[My daughter popped her space bar off of her MacBook Pro 13-inch, 2018, Four Thunderbolt 3 ports and now we cannot get it back on.  

...Wanted to see if you have any tricks or if we get computer to you, if that is something you can work on.


...Or if she needs to wait, she could use a bluetooth keyboard or USB keyboard with a USB to USBC adapter until she has downtime where she can be without her computer for a while.  
]]></content:encoded></item><item><title>How do I delete my facebook account?</title><dc:creator>sells@mac.com</dc:creator><category>social media</category><dc:date>2020-04-16T07:26:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletefacebook.php#unique-entry-id-1642</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletefacebook.php#unique-entry-id-1642</guid><content:encoded><![CDATA[How do I delete my Facebook account?


...Keep in mind, Facebook doesn't want you to delete it because that means lost revenue for you so they keep it inactive for 30 days prior to deletion.    Secondly, you'll see a way to save all your pictures prior to deletion so it may be a good idea for you to download everything you want prior to closing your account.  ]]></content:encoded></item><item><title>Is someone spying on me?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>scams</category><dc:date>2020-04-15T14:41:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nooneisspyingonyou.php#unique-entry-id-1641</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nooneisspyingonyou.php#unique-entry-id-1641</guid><content:encoded><![CDATA[I just got an email which listed my correct password and blackmail details requesting $2000 bitcoin or some pornographic footage of me would be released. ...  There is no such footage to my knowledge but I need your advice and help changing all passwords. 

...They&rsquo;ll tap into some site&rsquo;s password database or could have pulled any passwords while you may have been on an open wifi network, then proceed to try to blackmail people.  ]]></content:encoded></item><item><title>iPad screenshare</title><dc:creator>sells@mac.com</dc:creator><category>screen sharing</category><dc:date>2020-04-07T18:00:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reflectorzoom.php#unique-entry-id-1640</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reflectorzoom.php#unique-entry-id-1640</guid><content:encoded><![CDATA[It was recommended by a colleague to use Lonely Screen so i can use my iPad apps during my teletherapy.  

...Zoom is free for one to one users but for 3 people or more, you have to use a paid plan.  


...The benefit that Reflector has over Zooms is that by using Reflector, you can show both your desktop and your iPad screen simultainiously.  ]]></content:encoded></item><item><title>Should I buy this ad blocking software?</title><dc:creator>sells@mac.com</dc:creator><category>Adblock</category><dc:date>2020-04-07T17:48:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adblockinggarbage.php#unique-entry-id-1639</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adblockinggarbage.php#unique-entry-id-1639</guid><content:encoded><![CDATA[But if you notice the "unsubscribe" link, you'll see it's just a mass email that was sent out to thousands of people.  

...Keep in mind that anyone using an ad blocking tool will eventually notice that certain web pages will not be happy about that.  ...  Some pages will just put a nice message up saying "please consider turning off your ad blocker" while others will be more blunt about it by saying "if you don't turn off your ad blocker, you're not seeing this page".  
]]></content:encoded></item><item><title>Can I go to Catalina?</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><dc:date>2020-04-04T14:04:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/seirratocat.php#unique-entry-id-1638</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/seirratocat.php#unique-entry-id-1638</guid><content:encoded><![CDATA[Can I just run the current update or is there a complex process now that I am so behind. 

...You can jump from 10.12 to 10.15 at one time if your computer is qualified to run 10.15.  ...  I would love to do so but my business is non-essential so I'm limited to online support only at this time.  ]]></content:encoded></item><item><title>How to I get my playlists onto my phone?</title><dc:creator>sells@mac.com</dc:creator><category>Music</category><category>itunes   </category><dc:date>2020-04-04T13:58:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesmatchnomore.php#unique-entry-id-1637</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesmatchnomore.php#unique-entry-id-1637</guid><content:encoded><![CDATA[I've sync'd my iphone and iwatch multiple times but I can't access my itunes playlists from apple music app


...Another way is to do it the old school way by physically connecting your phone to iTunes (now called Music in Catalina 10.15).  ...  I may be wrong about that but if you weren't subscribed to Apple Music and wanted your playlists over, this would be the way to go.  ]]></content:encoded></item><item><title>External Sony DVD player stopped working</title><dc:creator>sells@mac.com</dc:creator><category>dvd</category><dc:date>2020-04-01T09:03:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdsonyext.php#unique-entry-id-1635</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdsonyext.php#unique-entry-id-1635</guid><content:encoded><![CDATA[This means if you lived in Japan, your DVD player would be set to Region 1 and only Region 1 DVDs would play.  

...Example: using Mp2 as their default video codec for many years then people couldn&rsquo;t read the video files shot on Sony cameras.  ...  Of course Apple is just as guilty as this as well which means when you bring two stubborn companies together you often end up with parts or files that don&rsquo;t work together as they should.  
]]></content:encoded></item><item><title>Why aren&#x27;t my pictures syncing?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>syncing</category><category>iCloud</category><dc:date>2020-03-30T14:46:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photnotsyncmbp.php#unique-entry-id-1634</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photnotsyncmbp.php#unique-entry-id-1634</guid><content:encoded><![CDATA[Also at the bottom of the screen it says wait to download tonight/pause and resume. 


I think I have left the program open by not shutting it down, but perhaps that is not right. 


...Do a complete restart of your computer then open Photos back up, scroll down to the bottom once again, then wait a few minutes to see if the process starts back.
]]></content:encoded></item><item><title>Why is powerpoint asking for my password?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>keychain access</category><dc:date>2020-03-30T09:42:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ppandkeycain.php#unique-entry-id-1633</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ppandkeycain.php#unique-entry-id-1633</guid><content:encoded><![CDATA[If I try to quit PowerPoint I get the color wheel. 

...Due to Apple's increasing concern over security issues on every Mac, we now have to enter our Admin passwords in order to allow permission for your "Keychain" to store or access certain data related to programs.    Considering this is simple Powerpoint, I would suggest just entering your Admin password and choosing "always allow".  ]]></content:encoded></item><item><title>Airport express asking for a password</title><dc:creator>sells@mac.com</dc:creator><category>Airport Extreme</category><category>wifi</category><dc:date>2020-03-26T22:12:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportepxresswhatispassw.php#unique-entry-id-1632</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportepxresswhatispassw.php#unique-entry-id-1632</guid><content:encoded><![CDATA[If you are trying to just add this device back ton an existing network then the easiest thing to do would be to reset the device by using a paperclip and holding down the small pin sized reset button on the back for several seconds.    The light on the front will begin to flash then you can use the Apple Airport utility that comes on every Mac (also available as an app for your phone or iPad) to add the device to your network.  

...If I set that network up for you any time in the past then the password would either be "password" or whatever your wifi password is.  ]]></content:encoded></item><item><title>Why can&#x27;t I open this excel file?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2020-03-25T16:13:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/excelnotopen.php#unique-entry-id-1631</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/excelnotopen.php#unique-entry-id-1631</guid><content:encoded><![CDATA[S- I am trying to open a doc I sent last year and essentially add in some new numbers and then send - a personal financial statement. 

...If that doesn't work, you can forward the document to me or your wife, and let either of us try to open the document.  

...That's probably not why you're experiencing this problem with this specific document but just a reminder that updating to macOS Catalina will kill that version of Excel.  
]]></content:encoded></item><item><title>Screen went dark all of a sudden.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-03-25T15:10:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetprmdidthetrick.php#unique-entry-id-1630</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetprmdidthetrick.php#unique-entry-id-1630</guid><content:encoded><![CDATA[If you can faintly see the screen but it just looks like the backlight has gone out, then yes, that would be a hardware repair. &nbsp;  If you can barely see enough to get into system preferences, you can also try increasing the screen brightness from within the Display settings. &nbsp;


...Just arrived home with my new $1000 screen and I tried the keyboard suggestion and it is perfect! ]]></content:encoded></item><item><title>Resetting an Airport extreme</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>Airport Extreme</category><dc:date>2020-03-25T15:07:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addingapext.php#unique-entry-id-1629</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addingapext.php#unique-entry-id-1629</guid><content:encoded><![CDATA[Hold down the back small pin sized button with a paper clip for about 5 seconds until you see the light flash rapidly for about 5 seconds.


All settings will have been removed and you&rsquo;re ready to add it to your existing Apple network by opening Airport Utility.    It will appear in the left corner of airport utility with a small &ldquo;1&rdquo; as a device able to be configured.  ]]></content:encoded></item><item><title>Which router should I get next?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2020-03-24T13:25:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbiorveloptorepl.php#unique-entry-id-1628</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbiorveloptorepl.php#unique-entry-id-1628</guid><content:encoded><![CDATA[I have a router and two Apple WiFi extenders, and they do the job except for the master bedroom upstairs. 

...The Orbi routers do a great job and I&rsquo;ve helped install many of them over the last 2 years.  

...You could continue with what you have by adding an additional Apple router (of which I have many left over).  ]]></content:encoded></item><item><title>Adding artwork to Apple Music </title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Apple music</category><category>Music</category><dc:date>2020-03-23T12:06:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addingartworktoam.php#unique-entry-id-1627</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addingartworktoam.php#unique-entry-id-1627</guid><content:encoded><![CDATA[I have a router and two Apple WiFi extenders, and they do the job except for the master bedroom upstairs. 

...The Orbi routers do a great job and I&rsquo;ve helped install many of them over the last 2 years.  

...You could continue with what you have by adding an additional Apple router (of which I have many left over).  ]]></content:encoded></item><item><title>Freshbooks and Acuity integration problems</title><dc:creator>sells@mac.com</dc:creator><category>freshbooks</category><category>Acuity scheduling</category><dc:date>2020-03-22T14:29:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fbandaucity.php#unique-entry-id-1626</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fbandaucity.php#unique-entry-id-1626</guid><content:encoded><![CDATA[The main problem I have found is that when a client schedules a session in Acuity, it automatically generates an invoice but the settings of that client are not remembered.  

...The good side of this is that each client has an invoice already in Freshbooks which means I don't have to remember to create one and therefore run the risk of forgetting to bill.  

...From what I can tell, Acuity Freshbooks to make a change in their API (application programming interface) so they can better sync invoicing but Freshbooks hasn't gotten around to it yet.  ]]></content:encoded></item><item><title>Why is there a line on my screen?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>display</category><dc:date>2020-03-22T14:28:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lineoniphonescreen.php#unique-entry-id-1625</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lineoniphonescreen.php#unique-entry-id-1625</guid><content:encoded><![CDATA[The main problem I have found is that when a client schedules a session in Acuity, it automatically generates an invoice but the settings of that client are not remembered.  

...The good side of this is that each client has an invoice already in Freshbooks which means I don't have to remember to create one and therefore run the risk of forgetting to bill.  

...From what I can tell, Acuity Freshbooks to make a change in their API (application programming interface) so they can better sync invoicing but Freshbooks hasn't gotten around to it yet.  ]]></content:encoded></item><item><title>Catalina changes the file system</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><dc:date>2020-03-22T11:31:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1aaa74dc670cacf76ccd373e48170fd8-1624.php#unique-entry-id-1624</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1aaa74dc670cacf76ccd373e48170fd8-1624.php#unique-entry-id-1624</guid><content:encoded><![CDATA[I went to do a backup this evening and I got this message from Super Duper (screen shot).    I then went to disk utilities and it seems to be saying that this is already in the APFS format.  

...If you were to click on Bkup in the left column you would probably see a different file type.  ]]></content:encoded></item><item><title>iPhone 11 with old 2009 Macbook</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Music</category><category>itunes   </category><dc:date>2020-03-19T23:17:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphone11witholdschool.php#unique-entry-id-1623</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphone11witholdschool.php#unique-entry-id-1623</guid><content:encoded><![CDATA[I was told by AppleCare that my Macbook which is 2009 vintage cannot communicate with iPhone 11 with regard to iTunes, Email, etc.  

...The iPhone 11 would need at least MacOS 10.14 or later and very likely your 2009 MacBook will only go to MacOS 10.13 at best.  

...Depending on the answer, it would be possible for us to move that content to a more modern computer temporarily, sync the phone then move on.  ]]></content:encoded></item><item><title>Which router should I get?</title><dc:creator>sells@mac.com</dc:creator><category>Routers</category><category>Hardware</category><dc:date>2020-03-18T14:10:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bestroutersfor2020.php#unique-entry-id-1622</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bestroutersfor2020.php#unique-entry-id-1622</guid><content:encoded><![CDATA[They can be a little cumbersome to set up but once setup, they work very well and are stable.  ...  The only negative thing I would say about both product lines is that they are convoluted.  ...  I think the Apple store is selling the Orbi systems but I&rsquo;m sure they&rsquo;re available at Best Buy as well as online via Amazon, etc...]]></content:encoded></item><item><title>Can I remove the password from an excel document?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>Microsoft Office</category><dc:date>2020-03-18T13:45:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/excelpwprotect.php#unique-entry-id-1621</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/excelpwprotect.php#unique-entry-id-1621</guid><content:encoded><![CDATA[Do you know how to remove password from MS Excel .xlsx file? 

...Do you know the password and would just like to remove it from the xls document or are you trying to get access to the document but don&rsquo;t know the password?


...The password option is there for a reason obviously and Microsoft would look pretty foolish it it were super easy to work around.  ]]></content:encoded></item><item><title>My printer says it&#x27;s out of toner.  What do I do?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2020-03-16T16:55:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/myprinterdontgotnotoner.php#unique-entry-id-1620</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/myprinterdontgotnotoner.php#unique-entry-id-1620</guid><content:encoded><![CDATA[If your printer is displaying the message that it has no toner then that probably means it&rsquo;s out of it&rsquo;s type of ink, or low on ink.  ...  Your printer would have a way of telling you what your toner levels are.  ...  You can usually use the display on the printer itself and navigate to an area that would display toner level.  ]]></content:encoded></item><item><title>Connecting Instagram to Pintrest</title><dc:creator>sells@mac.com</dc:creator><category>social media</category><dc:date>2020-03-15T10:10:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/instaconnectpint.php#unique-entry-id-1619</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/instaconnectpint.php#unique-entry-id-1619</guid><content:encoded><![CDATA[Is there a way to connect Pinterest or do I have to copy and paste each post to my pinterest board?


...While I don't know of a way to do a mass migration or pin many pictures at once from instagram over to Pinterest, Insta does give the ability to connect one pic at a time. 


...I don't know anything about it and have never used it, but seems like it might be what you're looking for:
]]></content:encoded></item><item><title>Can I replace one of my Airports with a different router?</title><dc:creator>sells@mac.com</dc:creator><category>Airport Extreme</category><category>wifi</category><category>Routers</category><category>networking</category><dc:date>2020-03-15T08:53:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportwontworkwithotherrouters.php#unique-entry-id-1618</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportwontworkwithotherrouters.php#unique-entry-id-1618</guid><content:encoded><![CDATA[When moving around the roles of Airport devices in the home network, i.e. moving a router from extender to main, it's better to just reset all devices and start over.  

...So in the case of your failed Apple router, you would not want to buy a non Apple router and expect it to work with the existing ones.  

...First, if you open the time capsule sparse image bundle from a computer other than the one that created it, it can corrupt the image and it will never be accessible.  ]]></content:encoded></item><item><title>What do you think about the new 16&#x22; macbook pro?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-03-15T08:49:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbp16prettygood.php#unique-entry-id-1617</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbp16prettygood.php#unique-entry-id-1617</guid><content:encoded><![CDATA[When moving around the roles of Airport devices in the home network, i.e. moving a router from extender to main, it's better to just reset all devices and start over.  

...So in the case of your failed Apple router, you would not want to buy a non Apple router and expect it to work with the existing ones.  

...First, if you open the time capsule sparse image bundle from a computer other than the one that created it, it can corrupt the image and it will never be accessible.  ]]></content:encoded></item><item><title>What are Final Cut Pro and Logic Pro?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-03-15T08:43:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fcpnotneeded.php#unique-entry-id-1616</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fcpnotneeded.php#unique-entry-id-1616</guid><content:encoded><![CDATA[Logic Pro and Final Cut Pro are professional editing tools that composers, musicians, film editors, and other use.  ...  If you ever wanted to go to a new level in video editing, Davinci Resolve is a free alternative and extremely powerful.  ...  When configuring a new machine via Apple&rsquo;s website, they are just trying to up-sale you on additional attachments before checkout.  
]]></content:encoded></item><item><title>What size hard drive should I buy for my very large library?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>Hardware</category><dc:date>2020-03-15T08:42:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/big2tbincoming.php#unique-entry-id-1615</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/big2tbincoming.php#unique-entry-id-1615</guid><content:encoded><![CDATA[Following up on our last session regarding pictures and storage if I were to buy a new Apple computer what would you recommend I buy?


...I know you have a very large photo library so having a 2TB internal solid state drive would be ideal. &nbsp;...  You&rsquo;d just end up having to go back to the external hard drive method. &nbsp;]]></content:encoded></item><item><title>Can you get old texts off of phones?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2020-03-06T18:10:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oldphonetexts.php#unique-entry-id-1614</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oldphonetexts.php#unique-entry-id-1614</guid><content:encoded><![CDATA[My husband wants to retrieve messages between a client and himself over 2 years can you help him download on Tuesday. 

...I can only extract messages that are on the device currently or from a previous backup.  ...  Back in the old days we used to back our devices up to iTunes, in which case I could go back through old backups but now (last 3 years) our phones back up to iCloud and iCloud only holds a couple of backups at a time.]]></content:encoded></item><item><title>Is this 2 factor authentication?</title><dc:creator>sells@mac.com</dc:creator><category>two-factor authentication</category><dc:date>2020-03-06T18:05:44-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/not2fact.php#unique-entry-id-1613</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/not2fact.php#unique-entry-id-1613</guid><content:encoded><![CDATA[My 2 factor set up did not compete.   How do I know what this code is?


...This is asking for the 6 digit code you use to unlock that iPhone.
]]></content:encoded></item><item><title>Is Quickbooks secure?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-02-19T09:36:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/qbsecureonline.php#unique-entry-id-1612</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/qbsecureonline.php#unique-entry-id-1612</guid><content:encoded><![CDATA[My 2 factor set up did not compete.   How do I know what this code is?


...This is asking for the 6 digit code you use to unlock that iPhone.
]]></content:encoded></item><item><title>What is the googlesoftwareupdatebundle?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>Browsers</category><dc:date>2020-02-19T09:26:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chromeinstllsadwre.php#unique-entry-id-1611</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chromeinstllsadwre.php#unique-entry-id-1611</guid><content:encoded><![CDATA[Scotty, I had a webinar that used GoMeet and when I tried to open it, the site said that I needed Chrome (which I had sent to trash) as the browser.  

...It's probably more than I need to get into in a post as it can be a little dangerous going into any of the hidden folders on a Mac as they are hidden for a reason.    But to best solve your issue, I suggest just emptying the trash then going back to google.com/chrome and redownloading a new copy.  ]]></content:encoded></item><item><title>It&#x27;s dangerous to go alone...</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><category>viruses</category><dc:date>2020-02-14T08:07:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopeadbob.php#unique-entry-id-1610</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopeadbob.php#unique-entry-id-1610</guid><content:encoded><![CDATA[Moving on, you see the very inviting download button but by hovering over the link it will reveal the actual link you would be going to.  

...It takes you to another very convincing site that looks exactly like something you would really see if you were updating Flash by Adobe.  ...  They've stolen the logos and design from Adobe's site and made their own scam site in hopes that you'll click the next download button.  ]]></content:encoded></item><item><title>How do I &#x22;save as&#x22;?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-02-13T21:54:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howdoisaveas.php#unique-entry-id-1609</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howdoisaveas.php#unique-entry-id-1609</guid><content:encoded><![CDATA[After you've first named a file, the next time you save the file, it will just continue to save a version of that file as the exact same name as before.    However, if you want to create a new version of the file and name it differently, then you may find that "save as" is not apparently available.    To reveal that option, in most programs you can go under the File menu in the menu bar and hold down the Option key.  ]]></content:encoded></item><item><title>Unwanted calendar alerts</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><dc:date>2020-02-13T09:21:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unwancalart.php#unique-entry-id-1608</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unwancalart.php#unique-entry-id-1608</guid><content:encoded><![CDATA[If this is a google calendar, by default events placed in a Google calendar have a 10 minute prior alert unless you turn those off.  ...  If so, you would go to google.com, log into your account, go to calendar preferences, then find the 10 minute prior reminder and turn it off.    If it&rsquo;s more of an iCloud calendar issue then I may need to be in front of it in order to better understand what&rsquo;s going on.]]></content:encoded></item><item><title>My google is offline</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>email</category><dc:date>2020-02-13T09:20:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mygoogoffline.php#unique-entry-id-1607</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mygoogoffline.php#unique-entry-id-1607</guid><content:encoded><![CDATA[I assume you may be referencing your gmail email that may just be labeled &ldquo;Google&rdquo;.    If this is the case, Google recently changed the way they authenticate which now requires re-entering your password with an account that has been set up in Apple Mail or iPhone.  ...  A couple ways to deal with either of these, you can re enter your password in settings for either device or you could also just delete the account and re-add it once again.  ]]></content:encoded></item><item><title>Backup drive not detected</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2020-02-13T09:19:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backuptmnotwhat.php#unique-entry-id-1606</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backuptmnotwhat.php#unique-entry-id-1606</guid><content:encoded><![CDATA[You may also be describing a very common issue where you've associated two different external hard drives to Time Machine but are only currently leaving one connected.  

...If you see two drives that are colored an olive green, then you'll want to select the older drive you are no longer using and choose "remove disk".  ...  This has been a mistake on Apple's part that when a computer backs up to two different drives, if the drives have not been swapped out in over thirty days, instead of seeing a message that states "we haven't seen the OTHER drive in more than thirty days" it instead says "you haven't backed up in thirty days" which is extremely misleading.  ]]></content:encoded></item><item><title>Very common Gmail imap error</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>email</category><dc:date>2020-02-04T21:20:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imapgmalerror.php#unique-entry-id-1605</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imapgmalerror.php#unique-entry-id-1605</guid><content:encoded><![CDATA[I&rsquo;m going to guess that you may be referring to a common gmail error having to do with imap.gmail.com outgoing server issues.  


...The reason for this error is due to changes Gmail has recently implemented which requires authentication via a web browser.    So when re-adding the gmail account, it will automatically open a safari window when you enter your password.  ]]></content:encoded></item><item><title>Time Machine is giving an error.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2020-02-04T21:03:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmgivingerrorwhatgives.php#unique-entry-id-1604</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmgivingerrorwhatgives.php#unique-entry-id-1604</guid><content:encoded><![CDATA[You fixed it last time but not sure it is a problem. 


...While time machine is a very good backup method, sometimes it needs a little love to get back on track.  

...Your Mac may be wanting to back up to two separate drives and it hasn't seen one of them in more than thirty days.
]]></content:encoded></item><item><title>Which wifi routers do you recommend now?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2020-02-04T20:44:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbiisagoodchoice.php#unique-entry-id-1603</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbiisagoodchoice.php#unique-entry-id-1603</guid><content:encoded><![CDATA[Considering the square footage and construction of your home, you might consider the new 4 pack:  Amazon.com: Netgear Orbi RBK14-100NAS Whole Home Mesh WiFi System - up to 1.2Gbps high-Performance WiFi with up to 6,000 Square feet of Coverage. 

...Or the tried and true 3 pack:  Amazon.com: NETGEAR Orbi Tri-band Whole Home Mesh WiFi System with 2.2Gbps speed (RBK23) Router & Extender replacement covers up to 6,000 sq. ft., 3-pack includes 1 router & 2 satellites: Computers & Accessories


The only complaint I have with the Orbi line is that there are too many variations from which to choose.  ]]></content:encoded></item><item><title>How to I get my brightness up and fonts bigger?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-01-29T14:09:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/darkmodecanbeconf.php#unique-entry-id-1602</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/darkmodecanbeconf.php#unique-entry-id-1602</guid><content:encoded><![CDATA[As for increasing the size of fonts globally across the computer you might first take a look back in System preferences once again but this time under &ldquo;Displays&rdquo;. &nbsp;

...There you can choose &ldquo;view options&rdquo; and from that you can increase or decrease the size of icons on the desktop as seen below:


If that does not address the font size issue, you can further look back to system preferences under General to find &ldquo;Sidebar icon size&rdquo;. &nbsp;]]></content:encoded></item><item><title>Can I use Pages to send to Word users?</title><dc:creator>sells@mac.com</dc:creator><category>pages</category><category>Microsoft Office</category><dc:date>2020-01-29T13:57:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pagestowordproc.php#unique-entry-id-1601</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pagestowordproc.php#unique-entry-id-1601</guid><content:encoded><![CDATA[Or should I just got to the UPS Store print it then scan it in so people can read it. ...  I know we talked about this when you were here but I can&rsquo;t remember what I should do.


...Pages has a function built in that allows you to send it as a .doc document.  ]]></content:encoded></item><item><title>Am I on iCloud?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2020-01-23T23:46:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudwhatsup.php#unique-entry-id-1600</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudwhatsup.php#unique-entry-id-1600</guid><content:encoded><![CDATA[And I couldn&rsquo;t figure out a way to get it done.  

...If you go to the black apple and select &ldquo;about this Mac&rdquo; it will tell you what operating system you&rsquo;re on.  iCloud started becoming fully implemented into the Operating system by 10.12 so if you are on MacOS 10.12 it will talk to the cloud.    You would just need to check in your system preferences under &ldquo;iCloud&rdquo; to make sure you are signed in with the same appleID you are using on your phone and other computer.  ]]></content:encoded></item><item><title>Why did my hard drive die so fast?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-01-21T20:55:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hddiesquickorslow.php#unique-entry-id-1599</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hddiesquickorslow.php#unique-entry-id-1599</guid><content:encoded><![CDATA[And I couldn&rsquo;t figure out a way to get it done.  

...If you go to the black apple and select &ldquo;about this Mac&rdquo; it will tell you what operating system you&rsquo;re on.  iCloud started becoming fully implemented into the Operating system by 10.12 so if you are on MacOS 10.12 it will talk to the cloud.    You would just need to check in your system preferences under &ldquo;iCloud&rdquo; to make sure you are signed in with the same appleID you are using on your phone and other computer.  ]]></content:encoded></item><item><title>What has Apple done to my appleid?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2020-01-21T19:12:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/accountsuspend.php#unique-entry-id-1598</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/accountsuspend.php#unique-entry-id-1598</guid><content:encoded><![CDATA[Looks like Apple has shut down the account to make any new purchases from some reason.  ...  You may be able to get it open again by either calling Apple directly or trying to log on at appleid.apple.com.    They also have a chat service that works well.
]]></content:encoded></item><item><title>Why are my son&#x27;s text messages coming to his computer?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><category>iCloud</category><dc:date>2020-01-20T21:59:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclmessonphones.php#unique-entry-id-1597</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclmessonphones.php#unique-entry-id-1597</guid><content:encoded><![CDATA[For some reason my son's new computer is receiving all the texts from all phones on the same iCloud. 

...Sign out completely, disable the account by just unchecking "enable this account" or uncheck phone numbers an email accounts associated to his iCloud account individually.    If you see multiple phone numbers listed, that would mean that your son's iCloud account is associated to multiple phones.  ]]></content:encoded></item><item><title>Do I have screentime set correctly?</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2020-01-20T21:17:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/checkdowntimeblocksetting.php#unique-entry-id-1596</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/checkdowntimeblocksetting.php#unique-entry-id-1596</guid><content:encoded><![CDATA[Therefore, if your child still has access to other apps during his/her "ofttimes" then there's another setting that needs to be addressed.  


...Do you have Downtime enabled with custom or normal limits such as Mon-Fri 10pm-7am but weekends Dif times?


...Do you have "Block at downtime" selected at the bottom of the downtime screen?
]]></content:encoded></item><item><title>Troubleshooting printers on your Mac</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2020-01-20T20:45:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printtroublsht.php#unique-entry-id-1595</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printtroublsht.php#unique-entry-id-1595</guid><content:encoded><![CDATA[If it doesn't show up when you try to re add the printer, it's most likely the printer's fault.  

...That will go out and find the network again and allow you to re add it. 


...After you've re-added the printer to the network, go back to system preferences and try to add it again.  
]]></content:encoded></item><item><title>Using Screentime with Downtime</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2020-01-19T15:05:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screentimehasleaks.php#unique-entry-id-1594</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screentimehasleaks.php#unique-entry-id-1594</guid><content:encoded><![CDATA[With downtime you can tell the device to shut off access to most apps on the phone.  

...You may have enabled Downtime but there is another setting in Screentime that lists all the apps that are either allowed or not allowed during the downtime period.  ...  So check that the apps you don't want accessed after the Downtime kicks in are listed in the "not allowed" area of the list.  
]]></content:encoded></item><item><title>Can you recommend a printer?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>scams</category><dc:date>2020-01-19T14:56:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/8bbe4b9d159fa196fd261239e06f8f65-1593.php#unique-entry-id-1593</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/8bbe4b9d159fa196fd261239e06f8f65-1593.php#unique-entry-id-1593</guid><content:encoded><![CDATA[Let's get that out of the way first.    Secondly, if I am being forced to buy a printer (under protest) then I'm going to get an HP Officejet 6000-8000 series.  

...Its basically a dirty subscription service that has treated it's customers so badly, I'm just about ready to hire monks to chisel my documents out in stone instead of print.  
]]></content:encoded></item><item><title>How do I recycle old devices?</title><dc:creator>sells@mac.com</dc:creator><category>Recycling</category><dc:date>2020-01-18T18:15:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recycloptins.php#unique-entry-id-1592</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recycloptins.php#unique-entry-id-1592</guid><content:encoded><![CDATA[Let's get that out of the way first.    Secondly, if I am being forced to buy a printer (under protest) then I'm going to get an HP Officejet 6000-8000 series.  

...Its basically a dirty subscription service that has treated it's customers so badly, I'm just about ready to hire monks to chisel my documents out in stone instead of print.  
]]></content:encoded></item><item><title>Don&#x27;t use software that came with your external drive.</title><dc:creator>sells@mac.com</dc:creator><category>disk utility</category><category>time machine</category><category>Backup</category><dc:date>2020-01-18T17:55:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmdontuseexternsoftware.php#unique-entry-id-1591</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmdontuseexternsoftware.php#unique-entry-id-1591</guid><content:encoded><![CDATA[You would want to wipe them before you pass them on however, including logging out of your iCloud account.  

...You can call the city for a pickup (411) and the night before leave your computer out and the city will recycle it.


...You could send it to Apple's third party recycler and they will recycle it.  ]]></content:encoded></item><item><title>Do you do audio/visual work?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2020-01-15T19:20:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/audvidsome.php#unique-entry-id-1590</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/audvidsome.php#unique-entry-id-1590</guid><content:encoded><![CDATA[Do you do audio video work like with AppleTVs?


...Yes on audio visual to a certain point.  ...  Crestron, Control 4, I leave to the people who install those systems for a living.  
]]></content:encoded></item><item><title>Another email account compromised. </title><dc:creator>sells@mac.com</dc:creator><category>scams</category><category>viruses</category><category>vpn</category><category>Hackers</category><dc:date>2020-01-15T19:01:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attachbad.php#unique-entry-id-1589</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attachbad.php#unique-entry-id-1589</guid><content:encoded><![CDATA[Employer and I have been in the mountains all day so I am going to try this first thing in the morning. &nbsp;  Also troubling is it is not letting me send out emails from my email, hence this email from my friend's account. &nbsp;

...In this case, the new sender has been adding an attachment to your email with a password.  ]]></content:encoded></item><item><title>Have I been hacked while in Mexico?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><category>viruses</category><category>Hackers</category><dc:date>2020-01-15T19:00:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailcompagain.php#unique-entry-id-1588</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailcompagain.php#unique-entry-id-1588</guid><content:encoded><![CDATA[I was on my iPhone this Monday connected to the hotel Wi-Fi when suddenly everything in my email hotmail inbox disappeared on my iPhone. ...  I checked my computer and everything is still there but the computer was never connected to the Wi-Fi. 

...But given the fact that you are traveling abroad, there&rsquo;s a very good chance that someone has gained access to your account.  ]]></content:encoded></item><item><title>handbrake failing to read discs.</title><dc:creator>sells@mac.com</dc:creator><category>Handbrake</category><category>uniconverter</category><dc:date>2020-01-13T20:26:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/6129c0f39a88474422889cdfaa16df49-1587.php#unique-entry-id-1587</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/6129c0f39a88474422889cdfaa16df49-1587.php#unique-entry-id-1587</guid><content:encoded><![CDATA[If handbrake is having a problem reading the CD (and handbrake is VERY good) then you have a couple other options.  ...  Another method, albeit more complicated, is to try to build a complete .iso file from the CD then extract it after the data has been harvested,  I believe both Handbrake and Uni will both create .iso files.  

...It's also possible that it's failing at one specific chapter but if you select the chapters above or below that potentially damaged chapter, you might be able to get some of the info.  ]]></content:encoded></item><item><title>Firefox not opening</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><category>permissions</category><dc:date>2020-01-12T14:11:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/firefoxinapplicationfolder.php#unique-entry-id-1586</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/firefoxinapplicationfolder.php#unique-entry-id-1586</guid><content:encoded><![CDATA[When I tried opening Firefox this morning it doesn't open and this is what I see in "Applications?


...Simplest fix however is to just delete Firefox from your applications folder, go download it again, then re-open.  

...I encounter lots of people that download apps to their desktops or downloads folder then only launch them from there.  ]]></content:encoded></item><item><title>apple.imap.mail.yahoo.com cannot verify server identity</title><dc:creator>sells@mac.com</dc:creator><category>Yahoo&#x21;</category><category>Mail</category><dc:date>2020-01-11T09:57:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailoutgoingkeepsfailing.php#unique-entry-id-1585</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailoutgoingkeepsfailing.php#unique-entry-id-1585</guid><content:encoded><![CDATA[Settings/ Passwords and Accounts/ then remove the yahoo account and re add the yahoo account.


...Again, delete the email account first, re add it, then go into Settings/ Passwords and Accounts/ then selec the Yahoo account.  

...If not, then you could always delete the account and just download the Yahoo mail app and only use that.  ]]></content:encoded></item><item><title>Streaming to a Sony tv without airplay?</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><category>Hardware</category><dc:date>2020-01-09T09:09:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sonynostream.php#unique-entry-id-1584</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sonynostream.php#unique-entry-id-1584</guid><content:encoded><![CDATA[It's true that some TVs (LG, Samsung, etc&hellip;) support airplay without any additional hardware, it is very common for Sony to go their own way.  

...It's extremely doubtful that Sony would ever push an update out that would allow for Airplay support.    So the next way to push the AppleTV channel content (or any video from an iOS device for that matter) over to your tv might only be through a video cable.   ]]></content:encoded></item><item><title>Word documents lost and time machine doesn&#x27;t have them.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2020-01-09T09:04:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisworddoc.php#unique-entry-id-1582</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisworddoc.php#unique-entry-id-1582</guid><content:encoded><![CDATA[It's true that some TVs (LG, Samsung, etc&hellip;) support airplay without any additional hardware, it is very common for Sony to go their own way.  

...It's extremely doubtful that Sony would ever push an update out that would allow for Airplay support.    So the next way to push the AppleTV channel content (or any video from an iOS device for that matter) over to your tv might only be through a video cable.   ]]></content:encoded></item><item><title>Moved data from one drive to another but sizes are not equal.</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2020-01-09T08:54:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/datanotequal.php#unique-entry-id-1581</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/datanotequal.php#unique-entry-id-1581</guid><content:encoded><![CDATA[ I dragged and dropped all files (photos library, movies, file folders with photos , mp4 files) from 1 TB Ssd to the 2 TB ssd to copy.    I checked the storage on both after it was finished and the 1 TB ssd (original wrongly formatted one) had 413 GB on it and the 2 TB ssd only had 226GB.  ...  When I checked the manage storage bar graphs on each ssd the 1TB ssd had 375 GB under other and 28 GB in photos and 9GB in movies, whereas the copied 2TB ssd had breaks it down as 112 GB of photos and 110GB of movies.  ]]></content:encoded></item><item><title>Is AppleTV worth it vs SmartTVs?</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2020-01-08T21:48:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aptvgreat.php#unique-entry-id-1580</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aptvgreat.php#unique-entry-id-1580</guid><content:encoded><![CDATA[Scotty one of the MAIN things I meant to ask you about was Apple TV and if and how I can view it on a 5 year + Sony Bravia &ldquo;smart television&rdquo;?   I have no trouble streaming Netflix, Amazon Prime, Hulu, etc, but would really like to at least try Apple TV....


...I just bought a new tv on Black Friday and really tried to use the smart apps (built in Netflix, Hulu, etc&hellip;) I lasted 2 hours before I plugged my AppleTV back in.  ]]></content:encoded></item><item><title>I don&#x27;t care for Google Updater software.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>google</category><dc:date>2020-01-08T21:40:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googupdaterno.php#unique-entry-id-1579</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googupdaterno.php#unique-entry-id-1579</guid><content:encoded><![CDATA[I used Chrome for a search and ended up with the notice (&ldquo;GoogleSoftwareUpdate.bundle is an app downloaded from the Internet. 

...Remember that first and foremost, Google is an advertising company so any information they can glean from your computer habits have the potential to be monetized.  ...  Even when you do clean it out, if you run Chrome in the future, you'll just be presented with the same item again eventually.  
]]></content:encoded></item><item><title>Which drives should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2020-01-06T17:51:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/seagatedecent.php#unique-entry-id-1578</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/seagatedecent.php#unique-entry-id-1578</guid><content:encoded><![CDATA[I used Chrome for a search and ended up with the notice (&ldquo;GoogleSoftwareUpdate.bundle is an app downloaded from the Internet. 

...Remember that first and foremost, Google is an advertising company so any information they can glean from your computer habits have the potential to be monetized.  ...  Even when you do clean it out, if you run Chrome in the future, you'll just be presented with the same item again eventually.  
]]></content:encoded></item><item><title>Is this AppleID message a scam?</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2020-01-05T14:34:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scamofidunlock.php#unique-entry-id-1577</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scamofidunlock.php#unique-entry-id-1577</guid><content:encoded><![CDATA[When you hover over the either of the links provided it will reveal where you would ACTUALLY be going.    The good news is that even if you click the link, you've still not done any damage until you actually interact with the web page. ...  The other good news is that sites like the ones linked in this email usually only last for a few hours before they are taken down.  ]]></content:encoded></item><item><title>Where&#x27;s the internet radio that used to be available in iTunes?</title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Music</category><dc:date>2020-01-05T14:27:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ituneskillsstreams.php#unique-entry-id-1576</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ituneskillsstreams.php#unique-entry-id-1576</guid><content:encoded><![CDATA[Where's the internet radio that iTunes used to have?    Seems like only the paid stations are available that you have to subscribe to Apple Music to listen to.


...You can listen directly on within a web browser although Apple does still give you the ability to paste the URL of the stream in Music (formally iTunes).  ]]></content:encoded></item><item><title>Printing Labels in Contacts</title><dc:creator>sells@mac.com</dc:creator><category>contacts</category><category>Address Book</category><dc:date>2020-01-03T18:27:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yesprintlists.php#unique-entry-id-1575</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yesprintlists.php#unique-entry-id-1575</guid><content:encoded><![CDATA[Yes, the built in Address Book (now called Contacts) will allow you to print, labels, envelopes and lists.    You'll need to select all the contacts you want to print in a list first then select print.  

...Next select lists from the Style menu then choose which variables you'd like included in the list like email, phone, company, etc&hellip;. ]]></content:encoded></item><item><title>Gmail needs reauthorization</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>security</category><dc:date>2020-01-03T14:34:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outlookgmailreaugh.php#unique-entry-id-1574</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outlookgmailreaugh.php#unique-entry-id-1574</guid><content:encoded><![CDATA[In between, I&rsquo;ve been logging on to my gmail account on the laptop, plus rebooting but nothing seems to work.  

...The solution to your problem is most likely to remove the email account from Outlook then re-add it.    When you re-add it, it should automatically open your browser and ask you to input your password there.  ]]></content:encoded></item><item><title>Upcoming HTTPS requirements</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2020-01-02T21:44:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/certificatesecurcomingup.php#unique-entry-id-1573</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/certificatesecurcomingup.php#unique-entry-id-1573</guid><content:encoded><![CDATA[Very soon the internet is going to turn off the lights on any sites that are not secure by having acquired a certificate from their host.    Currently, when you visit a site that is only http, you will see a message in the URL bar at the top of your browser saying something like "Not Secure".


...If you have your own website then you'll want to look at purchasing a secure certificate from your hosting service to make sure your site stays online after the updates later in 2020.  ]]></content:encoded></item><item><title>Can I cut the cable?</title><dc:creator>sells@mac.com</dc:creator><category>cable cutting</category><dc:date>2019-12-30T09:37:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cutcablenow.php#unique-entry-id-1572</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cutcablenow.php#unique-entry-id-1572</guid><content:encoded><![CDATA[In other words, CBS All Access has its own shows, Netflix has it's own, Disney+ has it's on and so forth.  ...  This gives you access to all the live TV channels you grew up with like NBC, CBS, ABC, Fox, etc&hellip;. 

...Disney owns just about everything including Fox and ESPN so they are a monopoly in content.  ]]></content:encoded></item><item><title>Holiday Nice List</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>security</category><dc:date>2019-12-27T14:47:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/304e61ac43b44cca7c27a7bc9b7ca84d-1571.php#unique-entry-id-1571</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/304e61ac43b44cca7c27a7bc9b7ca84d-1571.php#unique-entry-id-1571</guid><content:encoded><![CDATA[But remember, if you want to stay on the NICE  list be sure to follow these safety tips:


...	3	Don't fall for the scams out there asking you to install flash or telling you your firewall is down or telling you your data is at risk.   If you are ever in doubt, take a screenshot (command+shift+4 then drag around the area) and send it to me.&nbsp; ]]></content:encoded></item><item><title>Drives tend to die in iMacs.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>general troubleshooting</category><dc:date>2019-12-27T14:08:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdfailingimac.php#unique-entry-id-1570</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdfailingimac.php#unique-entry-id-1570</guid><content:encoded><![CDATA[2017 iMac that is always a little sluggish, and intermittently very sluggish (intermittent spinning beach ball for simple tasks like typing in a Word doc) -&nbsp; - no malware found, only 50% of hard dive filled, Activity monitor shows minimal CPU usage, I cleaned up desktop.   But when I ran a "SMART Utility" hard drive test it registered as "failing" - I have read that this could be the cause? 

...2013 iMac:  Most likely the drive has failed to the point that will will not cooperate with the startup sequence and therefore the machine is cutting off as to not overheat as a safety precaution.  ]]></content:encoded></item><item><title>Hotspot unreliable over long periods of streaming.</title><dc:creator>sells@mac.com</dc:creator><category>Hotspot</category><category>wifi</category><category>security</category><dc:date>2019-12-27T14:01:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blinkhotspotfailure.php#unique-entry-id-1569</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blinkhotspotfailure.php#unique-entry-id-1569</guid><content:encoded><![CDATA[I have bought the Blink XT2 camera system and trying to run it off a hotspot on an ipad. 

...For instance, if you started streaming an entire TV series over Netflix via your hotspot, the stream would probably be interrupted  after several hours.  


...Perhaps a better option may be to install a motion triggered camera much like you a deer hunter would use in the woods.  ]]></content:encoded></item><item><title>Why did Catalina kill my Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>catalina</category><category>MacOS</category><dc:date>2019-12-23T15:54:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catkilloffce.php#unique-entry-id-1568</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catkilloffce.php#unique-entry-id-1568</guid><content:encoded><![CDATA[I suppose I know the answer and that this is all part of the planned obsolescence and if I don&rsquo;t things will stop working properly.


...You are not required to subscribe to Office if you don't want to although Microsoft would love for you to since they make more money off of you in the long run.    There are 3 plans.  $99 subscription a year for 5 computers and iOS apps including One drive and Outlook (neither of which any of us really ever use.). $69 per year for one computer including all the aforementioned perks.  ]]></content:encoded></item><item><title>Internet down first steps in troubleshooting</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>general troubleshooting</category><dc:date>2019-12-23T15:51:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attoutnotworking.php#unique-entry-id-1567</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attoutnotworking.php#unique-entry-id-1567</guid><content:encoded><![CDATA[First thing you always want to try is simply unplugging the main modem/router given to you by your ISP. &nbsp; &nbsp;

...In most cases that will solve the issue unless there is an actual outage in your area. &nbsp;  In which case, contacting the ISP would give you an idea of how long the internet would be down in your area. &nbsp;
]]></content:encoded></item><item><title>How do I flip my contacts to print Christmas cards?</title><dc:creator>sells@mac.com</dc:creator><category>christmas cards</category><category>Address Book</category><category>contacts</category><dc:date>2019-12-10T08:20:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/c9909dd01a1bffd445d440823814f1aa-1565.php#unique-entry-id-1565</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/c9909dd01a1bffd445d440823814f1aa-1565.php#unique-entry-id-1565</guid><content:encoded><![CDATA[Scotty - A while back, you showed me how to create a group in contacts and "mark as company" the whole group for the purpose of Christmas cards, i.e. the address reads The Smith Family versus Mary Smith. 

...This was a feature that was included in Apple's MacOS address book for many years then they removed it for about 4 years.    The good news is it is back but you need to be on macOS Catalina 10.15 in order to see that functionality.  ]]></content:encoded></item><item><title>How do I configure Time Machine?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2019-11-23T00:49:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinefirststart.php#unique-entry-id-1564</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinefirststart.php#unique-entry-id-1564</guid><content:encoded><![CDATA[If your computer is not currently associated to another external drive, you'll see a message asking if you'd like to use the new drive as your Time Machine backup drive.  

...If however, your computer is currently associated to another time machine drive no longer being used, you'll need to plug the new drive up then head over to system preferences/Time Machine.  ...  Select to replace then just leave the drive connected for around 2-3 hours as it has a chance to make the first complete backup.  
]]></content:encoded></item><item><title>External drive failing</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-11-23T00:46:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/replacedrivesyes.php#unique-entry-id-1563</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/replacedrivesyes.php#unique-entry-id-1563</guid><content:encoded><![CDATA[Very slow to restore from my old time machine image.  

...Considering the price of external drives (2TB for around $60) I would say yes.    Go ahead and get a new drive and begin using it as your new time machine drive.  
]]></content:encoded></item><item><title>DoI have a trojan virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2019-11-19T17:42:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/6a54e8acd9ae1a3f9bd935dd9dc51f9b-1562.php#unique-entry-id-1562</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/6a54e8acd9ae1a3f9bd935dd9dc51f9b-1562.php#unique-entry-id-1562</guid><content:encoded><![CDATA[If that does not help You can schedule a session online via my website for further assistance.  www.sellsconsulting.com


...What you saw was a scam ad that runs via javascript to make it seem like they have control of your computer.&nbsp;&nbsp;...  You can schedule me at some time to insure you&rsquo;ve not installed anything malicious.&nbsp;&nbsp;]]></content:encoded></item><item><title>Why does this gmail message appear?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>security</category><dc:date>2019-11-19T17:32:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailsecaddedlayer.php#unique-entry-id-1561</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailsecaddedlayer.php#unique-entry-id-1561</guid><content:encoded><![CDATA[However this time when adding the gmail account, you'll see a slightly different looking window that opens (Safari) that will give more thorough access to the iPhone.    If it continues then there is a settings that be found directly in the gmail settings at gmail.com that would allow the account to be accessed on what Google considers "less secure devices".    You can turn that on and that to, may resolve the issue but mostly likely, just deleting and re-adding the account should resolve it.  ]]></content:encoded></item><item><title>The Verizon guy used his AppleID on my phone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>itunes   </category><dc:date>2019-11-12T20:15:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/versionguybadmove.php#unique-entry-id-1560</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/versionguybadmove.php#unique-entry-id-1560</guid><content:encoded><![CDATA[When I bought my iPhone 11 from Verizon the guy just let me sign into his App Store and download the apps that I needed.   But I do kind a need to download a couple more apps now and probably need to have it Set up more conveniently for use in the future.


...The larger issue here is that now you have apps on your phone that are associated to a person at the Verizon store. ]]></content:encoded></item><item><title>I need to recover a deleted email but it&#x27;s not there.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2019-11-11T09:06:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recvdelemail.php#unique-entry-id-1559</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recvdelemail.php#unique-entry-id-1559</guid><content:encoded><![CDATA[If I remember correctly, the issue was that the computer was not communicating to the cloud correctly so I rebuilt the email database and set it to store all messages locally.  ...  There is a setting in Mail that allows your deleted messages to be removed permanently either after one day, one week, one month, or just after quitting mail.  ...  If you were backing up via an external hard drive then most likely, we could go back through your backup and recover that deleted message.  
]]></content:encoded></item><item><title>Computer asking for password too quickly</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2019-11-10T21:08:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwtooquick.php#unique-entry-id-1558</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwtooquick.php#unique-entry-id-1558</guid><content:encoded><![CDATA[How do I keep my computer from asking for my password each time I turn on the computer?


...Once there, you'll uncheck the "require password" area or select the amount of time you prefer to pass before the computer requires the password once again.  ...  You may need to click the lock in the bottom left hand corner and enter your computer&rsquo;s password first.  
]]></content:encoded></item><item><title>Battery not holding a charge</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2019-11-10T21:07:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batnotholdcharrge.php#unique-entry-id-1557</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batnotholdcharrge.php#unique-entry-id-1557</guid><content:encoded><![CDATA[Let&rsquo;s try this first:  with the computer plugged in to the charger and the computer turned off: hold down the Shift+Option+Command+power button all at the same time.  

...Next shut the computer down and when you restart hold down the Command+Option+P+R all at the same time and continue to hold them down during start up.  

...So if the power adapter is the original it should be fine but if has been swapped at some point then that could also be the issue.  
]]></content:encoded></item><item><title>Phone not resolving the conflict.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2019-11-10T20:56:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phonenotresolv.php#unique-entry-id-1556</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phonenotresolv.php#unique-entry-id-1556</guid><content:encoded><![CDATA[Jane&rsquo;s iphone 7 has given her the following message:&nbsp; Cellular Update Failed &ndash; your iphone cannot make and receive calls or access cellular data until it has been updated.&nbsp; ...  Should we go sign up for a session with you on Monday or just go to Apple or Verizon?&nbsp;


...You may want to visit one of the previously mentioned stores first then cancel with me if you are able to resolve your issue prior.  ]]></content:encoded></item><item><title>Can&#x27;t log into Netflix</title><dc:creator>sells@mac.com</dc:creator><category>netflix</category><category>wifi</category><dc:date>2019-11-10T20:46:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/netflnotonline.php#unique-entry-id-1555</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/netflnotonline.php#unique-entry-id-1555</guid><content:encoded><![CDATA[Every tv setup is different so I can't really walk you through how to go into your tv's settings to check this.  

...I never enjoy charging people for only one issue so if you do end up scheduling a session, maybe you'll have some other issues to deal with as well to make use of our time.  


...Lastly, companies like Apple or Roku are constantly updating those devices and software vs the smart tv that is rarely addressed by the manufacturer after it's shipped.  ]]></content:encoded></item><item><title>Catalina Kills old Microsoft Office</title><dc:creator>sells@mac.com</dc:creator><category>catalina</category><category>MacOS</category><dc:date>2019-10-28T07:59:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catkillsoffice.php#unique-entry-id-1554</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catkillsoffice.php#unique-entry-id-1554</guid><content:encoded><![CDATA[I usually just push "ignore" a gazillion times, but I went ahead and gave in to the recent update (I've come to know now as the Evil Catalina!!!......and boy did I make a mistake!&nbsp; 

...Catalina 10.15 is all 64 bit which means that any old programs that run in 32 bit would stop working.  ...  If you went to Mojave 10.14 last year you may have seen a warning when opening Word, Excel, etc.. saying "this version is not optimized for this Mac".  
]]></content:encoded></item><item><title>Backup has failed.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><category>time capsule</category><dc:date>2019-10-23T15:32:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newbackupoptions.php#unique-entry-id-1553</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newbackupoptions.php#unique-entry-id-1553</guid><content:encoded><![CDATA[Both my time capsule and seagate external drive (which is full (4 T) have not backed up since 3/13/19.


...You may want to reformat the time machine drives and just let the backup process start once again from the beginning.    You could also re associate the drives to the computer and hope that it inherits the backup history.  ]]></content:encoded></item><item><title>Google photos in addition to Apple Photos</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>photos</category><category>iCloud</category><category>Dropbox</category><dc:date>2019-10-23T15:25:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googphotappphoto.php#unique-entry-id-1552</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googphotappphoto.php#unique-entry-id-1552</guid><content:encoded><![CDATA[The initial sync moves copies of your library over to Google Photos but the syncing stops there.  

...Dropbox will work but think of either of these choices as having to do a lot of manual work.    Pictures will move into dropbox as well via camera uploads but you would be doing a lot of deleting.  ]]></content:encoded></item><item><title>Gmail server error</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>gmail</category><dc:date>2019-10-21T18:44:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailincomservpwfail.php#unique-entry-id-1551</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailincomservpwfail.php#unique-entry-id-1551</guid><content:encoded><![CDATA[Gmail has updated their security preferences and your phone doesn't currently have permission to check your email.


...To check your password, go to gmail.com on a computer web browser and try to log in.    It's always less frustrating to check a password using a real keyboard instead of a glass iPhone keyboard.  
]]></content:encoded></item><item><title>Can I remove information about me from the internet?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2019-10-21T12:21:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cantremovepersdatfromint.php#unique-entry-id-1550</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cantremovepersdatfromint.php#unique-entry-id-1550</guid><content:encoded><![CDATA[Even if you ask the company to remove it, it will still show up in searches residually over a period of time until it eventually falls from search results.  

...Try doing a google search for words like "traitor" and you will see people who would rather not come up under those terms as well.  ...  Google and other search engines scan the internet on almost a daily basis so it takes a good bit of time before information completely falls from searches.
]]></content:encoded></item><item><title>Discretionary photo organization</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud</category><category>google</category><dc:date>2019-10-21T12:12:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/discresphotsync.php#unique-entry-id-1549</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/discresphotsync.php#unique-entry-id-1549</guid><content:encoded><![CDATA[Im trying to clean up my photo library and keep work photos separate from my photo feed.is it possible for me to keep work photo albuns and delete it from my personal feed?


...You could take a professional picture, allow it to sync to google photos, then delete the picture from your Photos library after it has moved.  ...  You take a personal picture and then have to delete it out of Google photos.  
]]></content:encoded></item><item><title>Using words to scare you into subscribing to useless services</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2019-10-21T07:52:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/infoarmornope.php#unique-entry-id-1548</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/infoarmornope.php#unique-entry-id-1548</guid><content:encoded><![CDATA[Your information along with just about every other person's on the planet is already there and bad guys got it a long time ago.  ...  In other words, you could put all the locks on your door you want to, but if I convince you to unlock them to let me in, then the locks mean nothing.    This is to say you could buy all the "protection" services you want but if you join an open network or install something on your computer yourself, then that service means nothing.  ]]></content:encoded></item><item><title>Photos library taking a long time to update</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>photos</category><dc:date>2019-10-21T07:46:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/catupphotlongtime.php#unique-entry-id-1547</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/catupphotlongtime.php#unique-entry-id-1547</guid><content:encoded><![CDATA[How do i stop this photo library update?


...It may take a few hours for Photos to update your library depending on the size (amount of pictures).    Just be patient and it should complete.  ]]></content:encoded></item><item><title>Hotmail not working on iPhone</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2019-10-17T22:22:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hotmailaccviaexch.php#unique-entry-id-1546</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hotmailaccviaexch.php#unique-entry-id-1546</guid><content:encoded><![CDATA[It constantly says it has updated, but then I will go to my laptop and check and I have several unread emails. &nbsp;

...Hotmail is a Microsoft product and I think they have changed their hotmail backend and you may have to use Exchange which is also a Microsoft product.  


If this doesn't work, then it could be a 2 factor issue with hotmail that is blocking hotmail access.  ]]></content:encoded></item><item><title>Computer storage is full is a serious issue.</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>photos</category><dc:date>2019-10-17T22:16:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/diskspaceissuemes.php#unique-entry-id-1545</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/diskspaceissuemes.php#unique-entry-id-1545</guid><content:encoded><![CDATA[If you are seeing a message saying "your startup disk is full" then that needs to be address very soon.    If this is a message saying your iCloud space is full, that's less crucial.  

...Find items you don't need to store locally on your computer and move them.
]]></content:encoded></item><item><title>Canon printer not printing via wifi</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2019-10-17T22:15:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nocanprinter.php#unique-entry-id-1544</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nocanprinter.php#unique-entry-id-1544</guid><content:encoded><![CDATA[However, as soon as you connect a printer to a computer via USB, it will add that printer automatically which means you will have two instances of the same printer in your Printer settings over in system preferences.  

...There are 11 available choices that every router broadcasts out and it is slightly possible that the printer can&rsquo;t hear very well on the current channel.  ...  Problem here is that the current router you have may not allow you to change the channel due to your ISP possibly locking it down.  
]]></content:encoded></item><item><title>Help. Can&#x27;t authenticate AppleID.</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><category>iCloud</category><category>itunes   </category><dc:date>2019-10-06T16:46:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appidnoauth.php#unique-entry-id-1542</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appidnoauth.php#unique-entry-id-1542</guid><content:encoded><![CDATA[This is a little like rolling the dice because it sometimes just simply requires authenticating from a secondary device that you just don&rsquo;t have and you fall into a never ending loop of authentication.  

...Apple&rsquo;s number one priority is to keep user&rsquo;s accounts safe so they take the stance 100% of the time that you are the bad guy trying to break in to someone else&rsquo;s account.    If he can&rsquo;t get it worked out, it may be better for us to work on this in person due to the number of devices that may be involved.  ]]></content:encoded></item><item><title>Sonos not recognizing wifi and new wifi installed</title><dc:creator>sells@mac.com</dc:creator><category>sonos</category><category>wifi</category><dc:date>2019-10-06T11:32:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/623f78c2caf8d64e5d816679b9ae68d3-1541.php#unique-entry-id-1541</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/623f78c2caf8d64e5d816679b9ae68d3-1541.php#unique-entry-id-1541</guid><content:encoded><![CDATA[When we changed your router system and created a new wifi name we had to go around to each device in the house (your smartTVs for example) and tell them there's a new network in town and to join it.  


...	&bull;	If the app shows &ldquo;We can&rsquo;t connect to Sonos,&rdquo; tap This isn&rsquo;t working.


...If you&rsquo;ve already wired a Sonos product to your router, go to Settings > System > Network > Wireless Setup instead.
]]></content:encoded></item><item><title>Why did this message come up?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>gmail</category><category>instagram</category><dc:date>2019-10-04T19:58:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nogmorinstagrm.php#unique-entry-id-1540</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nogmorinstagrm.php#unique-entry-id-1540</guid><content:encoded><![CDATA[When we changed your router system and created a new wifi name we had to go around to each device in the house (your smartTVs for example) and tell them there's a new network in town and to join it.  


...	&bull;	If the app shows &ldquo;We can&rsquo;t connect to Sonos,&rdquo; tap This isn&rsquo;t working.


...If you&rsquo;ve already wired a Sonos product to your router, go to Settings > System > Network > Wireless Setup instead.
]]></content:encoded></item><item><title>Why is my mail not going out?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>email</category><dc:date>2019-10-04T12:56:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/9a901ccfbd120187614802c6c23859a5-1539.php#unique-entry-id-1539</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/9a901ccfbd120187614802c6c23859a5-1539.php#unique-entry-id-1539</guid><content:encoded><![CDATA[There are many settings to consider here but the easiest way to deal with this issue would be to delete the email account and re add it.    Even then, sometimes the old incorrect outgoing server settings will still show up when trying to send and email and the same problem can occur.  


...The best way to do this is to delete the mail account and re add, as I said earlier.    ]]></content:encoded></item><item><title>Why do I have all these photo libraries?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iphoto</category><dc:date>2019-10-04T12:53:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/66fe803f1c3215fe97549fadde9cc50d-1538.php#unique-entry-id-1538</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/66fe803f1c3215fe97549fadde9cc50d-1538.php#unique-entry-id-1538</guid><content:encoded><![CDATA[First and foremost, always have a good time machine backup before removing files just in case you change your mind later.  

...By the looks of the size of each of these libraries, I feel confident that all the pictures that exist in your old iPhone library are also in your new Photos library.    But just to make sure, you always have a backup (time machine) just in case 2 years from now you say to yourself "I think I'm missing some pictures from that trip we took to Yipsilanti. ]]></content:encoded></item><item><title>Someone has logged into our AppleID</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>Apple ID</category><dc:date>2019-10-04T09:27:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/strdnloginapid.php#unique-entry-id-1537</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/strdnloginapid.php#unique-entry-id-1537</guid><content:encoded><![CDATA[We just got a notification that someone on my son's phone is signed in using our AppleID.  

...If he has two factor authentication on then there&rsquo;s probably a simple explanation.&nbsp;&nbsp;...  If his Apple ID is signed in to an unaccountable device, you can go into iCloud.com and wipe it.]]></content:encoded></item><item><title>Have you heard of Qustodio parental control software?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2019-10-03T22:08:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/719851e0c66357dd0831c621af8e4f8d-1535.php#unique-entry-id-1535</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/719851e0c66357dd0831c621af8e4f8d-1535.php#unique-entry-id-1535</guid><content:encoded><![CDATA[They can either just know one of their friends that knows how to Google or use Google themselves.  

...I'm happy to give exact directions if you'd like but your children will find a way.  ...  All we can do is do our best to direct our children in the right direction but we cannot rely on software to do our jobs as parents.  ]]></content:encoded></item><item><title>My child is ignoring our limits</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><category>parental controls</category><dc:date>2019-10-03T21:39:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/childignlimts.php#unique-entry-id-1533</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/childignlimts.php#unique-entry-id-1533</guid><content:encoded><![CDATA[It sounds like your child's screen time may be considered an adult account (anyone over 13 is an adult in Apple's eyes) and with an adult screentime, the adult can simply ignore the limits by entering in a separate screen time passcode or even not have a passcode.    So in your case, you will want to change the screen time pass code on your child's device to a different 4 digit number.  

...I do not recall the details of your child's device, her age, or if you are managing her device within your family settings.  ]]></content:encoded></item><item><title>Reseting a Snapchat password</title><dc:creator>sells@mac.com</dc:creator><category>social media</category><category>parental controls</category><dc:date>2019-10-02T16:52:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snppwrst.php#unique-entry-id-1532</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snppwrst.php#unique-entry-id-1532</guid><content:encoded><![CDATA[How do I reset my child's snapchat password?    I want to get into her account so I can delete it.


...First you have to download the app, sign in with the original password, the change the password or delete the account.  ]]></content:encoded></item><item><title>Is this true?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2019-10-02T12:47:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/anoscaminfctfake.php#unique-entry-id-1531</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/anoscaminfctfake.php#unique-entry-id-1531</guid><content:encoded><![CDATA[Seen this before, Scotty?


...Straight up total garbage.    Do not interact with this.  ]]></content:encoded></item><item><title>Thoughts on parenting</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2019-10-01T23:04:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parentsnapchat.php#unique-entry-id-1530</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parentsnapchat.php#unique-entry-id-1530</guid><content:encoded><![CDATA[Should we think about closing the snap chat count we are deleting for good anyway and maybe the others we kept due to the fact she can access from other sources?&nbsp;


...The problem is that most of your child's friends will not be on that platform or they will try it out for about one month then move on.  

...A phone has to have an iTunes account in order to download an app however if the app is already there then there would be no need.  ]]></content:encoded></item><item><title>What should I do with this message?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2019-09-30T21:10:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/d6d7638074f3c0959559f48b782e0dcf-1529.php#unique-entry-id-1529</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/d6d7638074f3c0959559f48b782e0dcf-1529.php#unique-entry-id-1529</guid><content:encoded><![CDATA[Since iCloud works with Photos in sync, the only way to actually drag over an entire full res version of one's library, they would have to download all full res versions of those pics from iCloud first.    Some of those items were only partially downloaded and the message is trying to say that they will leave the full res versions alone in the cloud but get rid of the partial files it has already download.    The good news here is that regardless of what you do with this message, you shouldn't lose any pictures as Photos would have already put them in the cloud.  
]]></content:encoded></item><item><title>How can I sort out my Photos libraries?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2019-09-30T19:51:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phtossynclibs.php#unique-entry-id-1528</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phtossynclibs.php#unique-entry-id-1528</guid><content:encoded><![CDATA[Photos Library (my main one that has everything backed up to the cloud and is up to date, but is missing all old projects) 111GB


...There may be third party software out there that syncs multiple photo libraries but the last several times I've tested them out, I've been met with disastrous results so I do not recommend third party photo library syncing tools.  


...However, they would be in the old (main) library and you could move over the 2019 July through present pictures manually.  
]]></content:encoded></item><item><title>Phone contracts for your child.</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>screentime</category><dc:date>2019-09-30T19:30:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cellcontracts.php#unique-entry-id-1527</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cellcontracts.php#unique-entry-id-1527</guid><content:encoded><![CDATA[I've had a rash of struggling families lately with how to deal with technology in their children's lives.    If your child is in the 9-14 age group you may want to take a look at a couple of these phone contract examples.  ...  Instead, let these act as a starting point for you to take a few minutes to create one along with your child.  ]]></content:encoded></item><item><title>Is this legit?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2019-09-18T22:03:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/apppwsecur.php#unique-entry-id-1525</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/apppwsecur.php#unique-entry-id-1525</guid><content:encoded><![CDATA[I've had a rash of struggling families lately with how to deal with technology in their children's lives.    If your child is in the 9-14 age group you may want to take a look at a couple of these phone contract examples.  ...  Instead, let these act as a starting point for you to take a few minutes to create one along with your child.  ]]></content:encoded></item><item><title>What virus protection to you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2019-09-18T21:57:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/virusbadhumangood.php#unique-entry-id-1524</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/virusbadhumangood.php#unique-entry-id-1524</guid><content:encoded><![CDATA[In other words, in order for your Mac to become "infected with malware" most of the time it requires that you grant permission for it to be installed.  ...  Bottom line is that when prompted for your password you should be very cautious and understand why your computer is asking for your password.  


...For more details on how to avoid the scams that are out there I'd be happy to go over things with you via remote session any time.  ]]></content:encoded></item><item><title>What backup plan do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>iCloud</category><category>Dropbox</category><dc:date>2019-09-18T21:45:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupicludbetamax.php#unique-entry-id-1523</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupicludbetamax.php#unique-entry-id-1523</guid><content:encoded><![CDATA[Since then, I have had my families 5 computers backing up to Crash Plan's business back up, but it is $50/month.


...iDrive, Back Blaze, stick with expensive Crash Plan, use another one as a &ldquo;small business&rdquo;-I just don&rsquo;t know what to use!


...Using Dropbox for all of your important text documents then iCloud for your pictures and videos shot with your iOS device leaves one category unbacked up:  home movies.  ]]></content:encoded></item><item><title>Has Time Machine completed yet?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2019-09-12T08:48:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmiconinmenbar.php#unique-entry-id-1522</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmiconinmenbar.php#unique-entry-id-1522</guid><content:encoded><![CDATA[Often, looking at the color of the hard drive icon on the desktop is not the best way to determine if the backup has completed.  ...  If the backup has been running more than 12 hours and still not completed then it's time to reformat the backup drive and start completely over again.  


...External drives are very fragile things and I don't put much faith in their longevity.  $60 (the price of a new drive) buys a lot of peice of mind when backing up your computer.  ]]></content:encoded></item><item><title>Surface won&#x27;t connect to wifi.</title><dc:creator>sells@mac.com</dc:creator><category>windows</category><dc:date>2019-09-11T18:58:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/73ecc85f687d26edbd9578765f074a7d-1521.php#unique-entry-id-1521</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/73ecc85f687d26edbd9578765f074a7d-1521.php#unique-entry-id-1521</guid><content:encoded><![CDATA[If all other devices are able to connect to the wifi network with the exception of the Windows Surface, that would lead us to believe that the problem is with the Surface.    Given that it is a school computer, I wonder if there are limitations that have been placed on the computer that do not allow for it to connect to random networks.  ...  If he can go to Starbucks and connect to the Starbucks network then this is not the issue of course. 
]]></content:encoded></item><item><title>How do I recover files from Time Machine with different users?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><category>permissions</category><dc:date>2019-09-10T10:07:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmpermissconfl.php#unique-entry-id-1520</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmpermissconfl.php#unique-entry-id-1520</guid><content:encoded><![CDATA[If you didn't choose to inherit backup history when you went to the new drive, then it's possible time machine has two different backup folders; one for each drive.  ...  You would then pull the entire photos.library file out onto a different location, hold down the option key when booting Photos and tell it to open that library.  


...If you get a message that says something like "you don't have permission to access" that file, then you would need to apply a different set of permissions.  ]]></content:encoded></item><item><title>Can we export mailboxes?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>Backup</category><dc:date>2019-09-05T16:16:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exportmbox.php#unique-entry-id-1519</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exportmbox.php#unique-entry-id-1519</guid><content:encoded><![CDATA[I didn&rsquo;t want bother you for an office visit, but we&rsquo;d like to back up our emails on a jump drive. 

...It will place a copy of the selected box or boxes on the desktop or where ever you choose for them to go.  ...  Instead, if you ever need those emails again, you would choose to import the mailboxes back into Mail and then you'd be able to see the individual emails once again.  ]]></content:encoded></item><item><title>Can I recover only my Photos projects from Time machine?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>time machine</category><dc:date>2019-09-04T23:55:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosrecovertimemach.php#unique-entry-id-1518</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosrecovertimemach.php#unique-entry-id-1518</guid><content:encoded><![CDATA[To do this, you may want to leave the current photos library in your Pictures folder but rename it because you'll be bringing in another full copy of that exact library, just an earlier version that hopefully contains the projects.


...Instead, open your time machine drive, navigate to backup.backupsdb/computer name/macintosh hd/users/you/pictures/ then pull a copy of the photos.library over to your computer in the same folder you just renamed the old photos.library.  


...It will automatically find all the photo libraries (not contained in the time machine backup) and list them as candidates that you can open.  ]]></content:encoded></item><item><title>iPad won&#x27;t hold a charge.</title><dc:creator>sells@mac.com</dc:creator><category>iPadOS</category><dc:date>2019-09-04T23:43:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadnochargequick.php#unique-entry-id-1517</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadnochargequick.php#unique-entry-id-1517</guid><content:encoded><![CDATA[Am pretty sure it&rsquo;s a software/malware/corruption problem, but my iPad is becoming unreliable because of it, and the Genius Bar could not help. 

...They can instead store the fact that you had it on your device, then just send the most up to date version back down during the restore process.    This is important because it means that the previous potentially corrupt version of an app or OS that you had would no longer exist on the new device.  
]]></content:encoded></item><item><title>Update Apple ID Settings issue loop</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><category>iphone</category><category>iCloud</category><dc:date>2019-08-26T20:27:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appidloop.php#unique-entry-id-1516</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appidloop.php#unique-entry-id-1516</guid><content:encoded><![CDATA[I&rsquo;ve logged out and in, turned devices off and on, and it keeps appearing. 

...Try turning off keychain on all devices as well and just don't use the keychain service until the next update.


Here are a couple articles on the web that seem to be successful with the same issue. ]]></content:encoded></item><item><title>When is screen time for the Mac coming?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><category>screentime</category><dc:date>2019-08-15T11:19:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stincatalina.php#unique-entry-id-1515</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stincatalina.php#unique-entry-id-1515</guid><content:encoded><![CDATA[I'm sending my child off to boarding school soon and I want to be able to limit his computer use.  


...Right now the Apple is only saying &ldquo;this Fall&rdquo; so we don&rsquo;t have a concrete commitment for a date yet.  ...  If you need to reschedule the session, you can do so via the link provided in the confirmation email.  let me know what questions you have.  ]]></content:encoded></item><item><title>Why do you think I cannot find the printer on my computer again?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2019-08-15T09:11:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printfalloffnetip.php#unique-entry-id-1514</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printfalloffnetip.php#unique-entry-id-1514</guid><content:encoded><![CDATA[You can check to see what that range is by asking the printer (in settings) to print a network report.  

...169.254.xx shows up when a device can't get an IP address from a router so it makes that one up.  


...This all sounds ridiculously complex but after you've spent about 10 minutes troubleshooting how printers connect with IP addresses it becomes very easy to troubleshoot on your own and it's a great skill to have since this issue arrises for people so often.  ]]></content:encoded></item><item><title>You erased my browser history and now I don&#x27;t know my passwords</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2019-08-13T11:42:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/a8625412bcadea683e2301c76bebd29d-1513.php#unique-entry-id-1513</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/a8625412bcadea683e2301c76bebd29d-1513.php#unique-entry-id-1513</guid><content:encoded><![CDATA[It is very common for computers to save passwords to sites more than once therefore keeping a record of both the correct one and incorrect ones having been changed in the past.    I would be happy to assist with going through the specific websites you&rsquo;re trying to log into and help rediscover the correct passwords for each site.  

...I like to keep a clear five column spreadsheet of all accounts, usernames, passwords, notes, and notations for when the last time a password was changed or verified.  ]]></content:encoded></item><item><title>iPad won&#x27;t restore.</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><category>iPad</category><category>iPadOS</category><category>itunes   </category><dc:date>2019-08-13T11:26:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cd52580cb7173e7e43c3157f441b604b-1512.php#unique-entry-id-1512</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cd52580cb7173e7e43c3157f441b604b-1512.php#unique-entry-id-1512</guid><content:encoded><![CDATA[If you are seeing that message on the iPad in the first image, that means it's not in restore mode.  ...  That sometimes does the trick.  iTunes is most likely up to date so that's shouldn't be the issue.  

...The most common issue I find is that people can't turn off the old iCloud account that was previously logged in prior to the restore.  (not the case here)
]]></content:encoded></item><item><title>Photos won&#x27;t quit when I try to turn off my computer.</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2019-08-12T11:15:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosnotquiting.php#unique-entry-id-1511</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosnotquiting.php#unique-entry-id-1511</guid><content:encoded><![CDATA[Migrating to a new operating system often requires the Photos app to reanalyze the pictures and that can take a very long time.  

...You could force quit Photos by using the force quit menu option under the Black Apple in the top left corner of your screen.  

...More info on what's happening behind the scenes in Photos here.]]></content:encoded></item><item><title>Why can&#x27;t I restore my iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>Recovery Mode</category><dc:date>2019-08-12T10:24:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadrecvprob.php#unique-entry-id-1510</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadrecvprob.php#unique-entry-id-1510</guid><content:encoded><![CDATA[One of the bumps in the road I often encounter when restoring iOS devices is the fact that after a couple minutes of inactivity, the devices falls out of Recovery mode and back to it's problem state.  ...  The good news is that once the software has been downloaded from the internet, you don't have to wait again so putting the device back into recovery mode usually allows the process to continue.  


...Entering recovery mode is done by holding both the home button and the volume up button until the device shuts off, then lifting off the volume up button after a couple seconds.  ]]></content:encoded></item><item><title>Why can&#x27;t I install Mojave on an external drive?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2019-08-12T10:17:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mojonexternal.php#unique-entry-id-1509</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mojonexternal.php#unique-entry-id-1509</guid><content:encoded><![CDATA[For some reason I get this error message every time I try to install Mojave on it.  

...Lastly, if neither of those work, you an create an installer on a separate external drive like a flash drive (you'd need at least an 8 gig thumb drive).  ...  Then you'd boot to the external flash drive to install on the other drive.  ]]></content:encoded></item><item><title>Did I just install a virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>Adobe</category><dc:date>2019-08-07T13:09:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/readernotsobadbutdontneedit.php#unique-entry-id-1508</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/readernotsobadbutdontneedit.php#unique-entry-id-1508</guid><content:encoded><![CDATA[Then I went to my applications and I had 3 adobe items at the top: one for adobe acrobat reader (8/1) and two adobe digital editions (both 4/28) and one of these ending 4.5  app.   Tried to send the first application (ie, adobe acrobat reader) to trash but my Mac asked for my password to do so and I didn&rsquo;t know if should use my password. 

...You can never judge the validity of any application by the icon it uses as there are plenty of malware programs that have just stolen the icons of other popular companies to make themselves look safe.  ]]></content:encoded></item><item><title>Why is my computer running so slow?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-08-06T12:08:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdfailingafterlongtrbshooting.php#unique-entry-id-1507</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdfailingafterlongtrbshooting.php#unique-entry-id-1507</guid><content:encoded><![CDATA[Did you immediately restore the computer using Time Machine back to your old data again or use it as a fresh install of the OS only for a while?  

...One such service known to do this is Photo Analysis; the process where your Photos app scans every pixel of every picture in your library and tags all items in that picture for future searching ability.  

...With all this being said, I may not be able to solve this problem in any other way other than recommending a new computer because it sounds like you've done many of the troubleshooting steps one would try to get to the problem.  ]]></content:encoded></item><item><title>How do I copy my DVDs?</title><dc:creator>sells@mac.com</dc:creator><category>dvd</category><category>Drm</category><dc:date>2019-08-02T22:10:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvddrm.php#unique-entry-id-1506</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvddrm.php#unique-entry-id-1506</guid><content:encoded><![CDATA[Did you immediately restore the computer using Time Machine back to your old data again or use it as a fresh install of the OS only for a while?  

...One such service known to do this is Photo Analysis; the process where your Photos app scans every pixel of every picture in your library and tags all items in that picture for future searching ability.  

...With all this being said, I may not be able to solve this problem in any other way other than recommending a new computer because it sounds like you've done many of the troubleshooting steps one would try to get to the problem.  ]]></content:encoded></item><item><title>Is Screen Time available for computers?</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><dc:date>2019-08-01T11:52:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stincatalina.php#unique-entry-id-1505</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stincatalina.php#unique-entry-id-1505</guid><content:encoded><![CDATA[Screentime is coming in the next update MacOS Catalina due out in September.  ...  Unfortunately it&rsquo;s about a month away from release.    I have a preview copy of it I&rsquo;ve been using so I can show you what it will look like but for the next month or so, the parental controls on computers are still not what we want them to be.]]></content:encoded></item><item><title>What router do you recommend in 2019?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2019-07-31T12:28:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbigainingconfidence.php#unique-entry-id-1504</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbigainingconfidence.php#unique-entry-id-1504</guid><content:encoded><![CDATA[Amazon.com: NETGEAR Orbi Ultra-Performance Whole Home Mesh WiFi System - WiFi router and single satellite extender with speeds up to 3Gbps over 5,000 sq. feet, AC3000 (RBK50): Gateway


...Amazon.com: Netgear Orbi Whole Home Mesh WiFi System with Advanced Cyber Threat Protection, 3-Pack (RBK53S-100NAS): Gateway


...Many installations over the past year and so far everyone's been pleased with the performance and range.  
]]></content:encoded></item><item><title>CC Cleaner Free legit?  No&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><category>viruses</category><dc:date>2019-07-31T12:20:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notocccleaner.php#unique-entry-id-1503</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notocccleaner.php#unique-entry-id-1503</guid><content:encoded><![CDATA[Amazon.com: NETGEAR Orbi Ultra-Performance Whole Home Mesh WiFi System - WiFi router and single satellite extender with speeds up to 3Gbps over 5,000 sq. feet, AC3000 (RBK50): Gateway


...Amazon.com: Netgear Orbi Whole Home Mesh WiFi System with Advanced Cyber Threat Protection, 3-Pack (RBK53S-100NAS): Gateway


...Many installations over the past year and so far everyone's been pleased with the performance and range.  
]]></content:encoded></item><item><title>Screentime and iOS and MacOS</title><dc:creator>sells@mac.com</dc:creator><category>screentime</category><dc:date>2019-07-19T08:50:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screntimeos.php#unique-entry-id-1502</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screntimeos.php#unique-entry-id-1502</guid><content:encoded><![CDATA[	1	Limited kids on iphones and computers (setting night time limits) while they are home this summer that they cannot get around with phone hot spots and


...As for the computer, good news: screen time is coming in the all with the next version of the operating system called "Catalina".  

...Screentime will allow you to place limits on your child's device like access to the internet, timed use of the device, and timed use of specific apps.  ]]></content:encoded></item><item><title>How do I connect my old headphones to my new computer?</title><dc:creator>sells@mac.com</dc:creator><category>usb-c adapters</category><dc:date>2019-07-11T20:11:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbcaudio.php#unique-entry-id-1501</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbcaudio.php#unique-entry-id-1501</guid><content:encoded><![CDATA[I just bought a new MacBook Pro but there's no headphone jack.  

...USB-C is the future and will be the standard now for a long time to come but we are in the early days of it so we will be dealing with adapters for quite some time until everything either ships with the new form or is wireless.  ...  I think the new USB-C will be around about that long.  ]]></content:encoded></item><item><title>My phone won&#x27;t recognize my face</title><dc:creator>sells@mac.com</dc:creator><category>facial recognition</category><category>iphone</category><category>security</category><dc:date>2019-07-10T12:55:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/faceidreset.php#unique-entry-id-1500</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/faceidreset.php#unique-entry-id-1500</guid><content:encoded><![CDATA[It's possible when we were attempting to reset the battery life on your phone, facial recognition was also reset.  

...	&bull;	(You may be asked to put in your phone's number passcode.)


...Turning that back on will trigger you to input your facial scan again.  
]]></content:encoded></item><item><title>Why don&#x27;t I see a payment each month for my Microsoft subscription?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2019-07-09T22:56:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/micronotleaf.php#unique-entry-id-1498</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/micronotleaf.php#unique-entry-id-1498</guid><content:encoded><![CDATA[I don&rsquo;t quite understand how I could be &ldquo;paying for a Microsoft subscription&rdquo; &nbsp;- and not be aware of it - without seeing a charge show up on a Visa bill - like my Pandora &nbsp;or Google storage charges do. &nbsp;  Thanks to your transferring all my important Word docs to Apples Leaves, at an earlier session, &nbsp;I don&rsquo;t have Word on my iPad, but am glad to know that though Leaves and Google&rsquo;s word processors are free they still require a Microsoft subscription. &nbsp;


Forgive me for seeming to re-state sentences from your reply, I do so to clarify things in my mind and be sure that I understand what it was you were telling me &mdash;&mdash;&mdash;a sort of belt and suspenders approach I admit!
]]></content:encoded></item><item><title>What are my choices for word processors?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>iWork</category><category>google</category><dc:date>2019-07-09T13:45:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wordsubshidden.php#unique-entry-id-1497</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wordsubshidden.php#unique-entry-id-1497</guid><content:encoded><![CDATA[John has an ancient Toshiba laptop he uses (rarely)for news from the local Charlotte Rifle and Pistol Club - that he could actually get on his iPhone gmail. &nbsp;

...Legally they are just letting everyone know their terms of service has changed however the bigger concern here is whether you are paying for a Microsoft subscription you may not be aware of.  

...You can check your subscriptions in the iTunes and App Store settings or find your microsoft account within the Word app and try to log in at Microsoft.com to manage your subscription there.  ]]></content:encoded></item><item><title>My signature doesn&#x27;t appear on my emails automatically.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><category>signatures</category><dc:date>2019-07-08T19:55:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/b6fbadc9417c5e1c8ea2e8f62f4e1a8e-1496.php#unique-entry-id-1496</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/b6fbadc9417c5e1c8ea2e8f62f4e1a8e-1496.php#unique-entry-id-1496</guid><content:encoded><![CDATA[I accessed the &ldquo;Signature&rdquo; under &ldquo;Mail&rdquo; but cannot figure out how to get it connected back to my gmail account.  

...Drag the signature listed in the middle column onto the account you'd like to use over on the left.    Finally, select the account on the left column then select the signature from the drop down at the bottom near "Choose Signature".
]]></content:encoded></item><item><title>My Phone battery is loosing it&#x27;s charge fast</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><category>iphone</category><dc:date>2019-07-07T18:10:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batdyingfast.php#unique-entry-id-1495</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batdyingfast.php#unique-entry-id-1495</guid><content:encoded><![CDATA[This will make the phone forget what networks it knows so you'll have to rejoin your home wifi at some point.


...Now for the dirty little secret of the battery industry:  ALL rechargeable batteries, whether Energizer, Asus, Apple, Duracell, Dell, HP, Tesla or anyone else all rely on chemical reaction to hold a charge.  

...If you've tried all these things and the phone is still not holding charge then the next step to take would be to wipe the phone completely and restore it from your backup.  ]]></content:encoded></item><item><title>Quicken not printing</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>quicken/quickbooks</category><dc:date>2019-07-01T10:08:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quicknotprint.php#unique-entry-id-1494</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quicknotprint.php#unique-entry-id-1494</guid><content:encoded><![CDATA[Most likely yes however before you schedule a remote session I suggest first going to the printer manufacuters website and download the specific driver for that printer.  

...After downloading the driver and clicking to install it you can go to system preferences, delete the printer, re add it and select the alternative driver instead of AirPrint or Secure AirPrint which will be your options also.    You can change the driver in settings instead of removing the printer and re adding it but I prefer just to delete it and re add.  ]]></content:encoded></item><item><title>How do I remove Google search items?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>privacy</category><dc:date>2019-07-01T09:43:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googsearhpriv.php#unique-entry-id-1493</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googsearhpriv.php#unique-entry-id-1493</guid><content:encoded><![CDATA[You can clear your search history from within the browser you were using however if you were logged in to your google account while using that browser then Google also has a history of searches you've done and you would have to go into Google's settings to clear that.    Once logged into your Google account you can go to Web and App Activity and manage your search history from there regardless of the device you used.


...Once information is out on the web and Google has indexed it (which happens almost nightly) it is basically preserved forever and can be found for years to come using tools like archive.org even after it's been removed from its original source.  
]]></content:encoded></item><item><title>Google File Stream wants full access</title><dc:creator>sells@mac.com</dc:creator><category>google</category><category>security</category><dc:date>2019-07-01T09:03:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filestreamwantsaccess.php#unique-entry-id-1492</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filestreamwantsaccess.php#unique-entry-id-1492</guid><content:encoded><![CDATA[Several months back, Apple implemented additional security protections to the Mac that now require a few more steps for programs like dropbox, zoom, google drive and so on to have access to your computer.  

...If that still doesn't do the trick then you may need to get someone like myself involved to remove files at a more root level that could be causing the issue.  


By the way, here's an additional helpful comparison provided by Google explaining the differences between File Stream and their home version "Backup and Sync" which is a terrible rename of "Google Drive".  ]]></content:encoded></item><item><title>Apple is scanning your Photos library for objects&#x2c; places and even expressions</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>privacy</category><dc:date>2019-06-27T23:57:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noprivinphotos.php#unique-entry-id-1491</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noprivinphotos.php#unique-entry-id-1491</guid><content:encoded><![CDATA[Several months back, Apple implemented additional security protections to the Mac that now require a few more steps for programs like dropbox, zoom, google drive and so on to have access to your computer.  

...If that still doesn't do the trick then you may need to get someone like myself involved to remove files at a more root level that could be causing the issue.  


By the way, here's an additional helpful comparison provided by Google explaining the differences between File Stream and their home version "Backup and Sync" which is a terrible rename of "Google Drive".  ]]></content:encoded></item><item><title>How do I convert a pdf file to a picture?</title><dc:creator>sells@mac.com</dc:creator><category>preview</category><dc:date>2019-06-27T09:59:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pdftojpg.php#unique-entry-id-1490</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pdftojpg.php#unique-entry-id-1490</guid><content:encoded><![CDATA[I have a PDF of a schematic that I need to convert to an image for uploading.  

...Several ways to accomplish converting a pdf to a jpg or png.


...Just take a screen shot using command+shift+4 then drag the area you want to select as a screen shot.
]]></content:encoded></item><item><title>Why does my time machine say it hasn&#x27;t backed up in 56 days?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2019-06-27T09:45:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timdecetemessage.php#unique-entry-id-1489</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timdecetemessage.php#unique-entry-id-1489</guid><content:encoded><![CDATA[One possible explanation (and this is Apple's fault for not paying attention to detail) is that when a person uses 2 drives to backup using Time Machine, while one drive is happy and working, when the computer has not seen the other drive, instead of displaying a message that should say "we have not seen your second backup drive in xx days" it says "we have not backed up in xx days."  

...To see if this may be the case, you can open system preferences, go to Time Machine then see if two drives have been selected as backup drives in the left column.  


Another way to see if the drive you actually have plugged in is backing up is to open it in the finder then navigate to backup.backupsdb/your computer name/Macintosh HD/ then you'll see several folders all with dates.  ]]></content:encoded></item><item><title>30&#x22; Cinema Display on a Macbook Pro USB-C</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-06-27T09:26:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/30cintousbc.php#unique-entry-id-1488</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/30cintousbc.php#unique-entry-id-1488</guid><content:encoded><![CDATA[After a little more research, connecting that legal 30&rdquo; display which used DVI to a modern computer using Thunderbolt 3 looks like it may be too long a jump in technology.  

...Considering the cost of the 30&rdquo; display 10 years ago however, it seems reasonable to try to invest a little more money to see if you can get a couple years more out of it.  


...If you were to ask 95% of any Apple Store, considering many of them were probably in pre-K when we were using the 30&rdquo; cinema display, they&rsquo;d tell you it&rsquo;s not possible.  
]]></content:encoded></item><item><title>Mail not displaying info correctly</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2019-06-23T18:34:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rebuildmailnotdisp.php#unique-entry-id-1487</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rebuildmailnotdisp.php#unique-entry-id-1487</guid><content:encoded><![CDATA[Quick issue: my emails don&rsquo;t show any body content on my MacBook Pro - the iCloud (@me.com account)....quick tip? 

...You have to have the mailbox you want to rebuild selected first. in other words, if you are in &ldquo;junk&rdquo; it rebuilds junk.  ...  It will return.  should take maybe 40 mins. and you won&rsquo;t see progress.]]></content:encoded></item><item><title>I&#x27;m getting this &#x22;your icloud account could not be removed at this time&#x22;</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2019-06-22T08:05:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnologout.php#unique-entry-id-1486</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnologout.php#unique-entry-id-1486</guid><content:encoded><![CDATA[Be sure that the user you're logged into doesn't have parental controls turned on.  

...If your user is a standard or parental controlled user, you'll want to log into the Admin user on the machine first, go back to system preferences, give the other user Admin rights using the check boxes in that same window.  

...Be sure you are on a healthy wifi network.  iCloud services have to talk to the internet in order to log out.  
]]></content:encoded></item><item><title>Why is my Orbi router blocking some sites that should be perfectly fine?</title><dc:creator>sells@mac.com</dc:creator><category>Orbi</category><category>security</category><category>wifi</category><dc:date>2019-06-22T07:41:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbiarmornogo.php#unique-entry-id-1485</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbiarmornogo.php#unique-entry-id-1485</guid><content:encoded><![CDATA[I was installing an Orbi system yesterday and noticed a new change in their software that has only shown up in the last week or so.  ...  It&rsquo;s basically a security subscription (90 day trial) that Netgear has added to certain lines of it&rsquo;s routers that is supposed to check for secure websites.  

...To check to see if Orbi Armor has been activated on your system, you can download the Orbi app, log in to your Netgear account, then go to Wifi settings.  ]]></content:encoded></item><item><title>How can I protect my website from hackers?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2019-06-20T18:31:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/malwhat.php#unique-entry-id-1484</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/malwhat.php#unique-entry-id-1484</guid><content:encoded><![CDATA[Bad code can be injected into your site's pages that result in your site disappearing from the web and replaced by someone else's garbage ads or even worse (adult sites in some cases).  

...If you don't see a lock on the site's url or your browser states the "site is not secure", best not to enter information into that site.  

...If you mistype a website's name, there are plenty of bad guys out there that have bought the misspelled name and are waiting for you to land there accidentally.  ]]></content:encoded></item><item><title>Do I need to increase my iCloud storage when first syncing my devices?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>iCloud Photo Library</category><category>photos</category><dc:date>2019-06-20T18:19:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclphsyncspaceupgrde.php#unique-entry-id-1483</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclphsyncspaceupgrde.php#unique-entry-id-1483</guid><content:encoded><![CDATA[When I'm turning on iCloud photo syncing It is saying I have to buy 9.99 in iCloud storage a month to turn photo and iCloud on&mdash;is that what I do to make the transfer?  

...It is very possible that once all of your devices (iMac, laptop, iPhone) start talking to each other through the cloud, iCloud adds up all the pictures and realizes you have more pictures than space.  ...  What this all means is that you can turn on the recommended storage upgrade (temporarily) while iCloud sorts everything out, then about a week later, downgrade to the 200 gig plan.  ]]></content:encoded></item><item><title>Why won&#x27;t my pictures show up on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>photos</category><category>iCloud Photo Library</category><dc:date>2019-06-20T17:25:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclsynpics.php#unique-entry-id-1482</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclsynpics.php#unique-entry-id-1482</guid><content:encoded><![CDATA[To ensure that you have iCloud photo library turned on on all your devices, check the following settings:


...If you would like to see the progress you can always visit icloud.com, log into your iCloud account and select photos there.  ...  The most common thing that happens is that people don't leave Photos open on their computer for enough time for the pictures to sync.  
]]></content:encoded></item><item><title>Connecting a 30&#x22; apple cinema display to a Macbook Pro</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-06-20T13:51:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cindistombp.php#unique-entry-id-1481</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cindistombp.php#unique-entry-id-1481</guid><content:encoded><![CDATA[I am trying to connect my mid 2012 Retina MacBook Pro with Mac OS Mojave to my older 30 Apple Cinema Display (Approx 2010). 

...Is it possible to get this resolution from my MacBook Pro and if so, how can it be done?


...It could be a limit of the adapter you're using.  ]]></content:encoded></item><item><title>HDs not mounting using external enclosure</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-06-07T16:31:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exthdnotmount.php#unique-entry-id-1480</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exthdnotmount.php#unique-entry-id-1480</guid><content:encoded><![CDATA[That is a bit curious that none of your spare HDs are being recognized and that's also a very good troubleshooting step to try a different computer to see if they mount that way as well.    I think you mentioned you actually had another external drive enclosure as well so try that next to see if any mount.


...You can use Disk Utility to see if the drive is at least recognized by the computer even if it doesn't mount.  
]]></content:encoded></item><item><title>Drobo flashing red and green</title><dc:creator>sells@mac.com</dc:creator><category>Drobo</category><dc:date>2019-06-07T15:56:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drobo4bayblink.php#unique-entry-id-1479</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drobo4bayblink.php#unique-entry-id-1479</guid><content:encoded><![CDATA[Why are all the lights on my Drobo flashing red and green all together?


...4 Bay Drobos that blink red/green all simultaneously means its rebuilding the data and can take several days until it is complete.  ...  So give it some time and the lights should stop blinking after a while.  ]]></content:encoded></item><item><title>Logging in to gmail with multiple accounts</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>email</category><dc:date>2019-06-06T07:39:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/multgmailaccnts.php#unique-entry-id-1478</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/multgmailaccnts.php#unique-entry-id-1478</guid><content:encoded><![CDATA[If his account is not listed, you can go to gmail.com, sign out of any accounts you're currently signed into, then sign in using his new account.  ...  If you don't see his new or old account listed when you go to log in, you'll find a link near where the red arrow pictured below is that allows you to sign in as a different user.


...In other words, a person can have an email account based on trinity and another based on cms.k12, both being hosted by gmail but have different passwords.  ]]></content:encoded></item><item><title>Assigning a signature to your email on the Mac</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>signatures</category><dc:date>2019-06-06T07:33:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/assignemsig.php#unique-entry-id-1476</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/assignemsig.php#unique-entry-id-1476</guid><content:encoded><![CDATA[If his account is not listed, you can go to gmail.com, sign out of any accounts you're currently signed into, then sign in using his new account.  ...  If you don't see his new or old account listed when you go to log in, you'll find a link near where the red arrow pictured below is that allows you to sign in as a different user.


...In other words, a person can have an email account based on trinity and another based on cms.k12, both being hosted by gmail but have different passwords.  ]]></content:encoded></item><item><title>Parenting and Video Games</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2019-06-02T20:08:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parentingandvideogamescsp.php#unique-entry-id-1475</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parentingandvideogamescsp.php#unique-entry-id-1475</guid><content:encoded><![CDATA[My newest article on parenting and Video Games is available now over at CharlotteSmartyPants.com]]></content:encoded></item><item><title>Mail preferences now blank</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2019-06-02T20:00:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailprefswentblank.php#unique-entry-id-1474</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailprefswentblank.php#unique-entry-id-1474</guid><content:encoded><![CDATA[There's no longer a com.mail.prefs file in the preferences folder of your user library.  ...  Reopen mail and it will rebuild new healthy versions of these files, therefor hopefully solving your mail preferences issue. 

...to get to the user library folder, select Go in the menu and hold down the option key.  ]]></content:encoded></item><item><title>Lost Printer settings</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2019-05-23T23:53:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/readdprinterpresets.php#unique-entry-id-1473</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/readdprinterpresets.php#unique-entry-id-1473</guid><content:encoded><![CDATA[This is a screen shot of the printer settings that are lost on my new computer.  

...Time machine does have a copy of this file and if you were to go into time machine and grab it, move it to the correct location, those presets would come back (replacing any current ones).    Problem is: that folder is invisible so you&rsquo;d have to use a command to show all files on your external drive in order to get to it within time machine.  ]]></content:encoded></item><item><title>Where did my iCloud documents go?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>syncing</category><category>iCloud Drive</category><dc:date>2019-05-21T12:24:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/837b203c0233f139075973399029735d-1472.php#unique-entry-id-1472</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/837b203c0233f139075973399029735d-1472.php#unique-entry-id-1472</guid><content:encoded><![CDATA[I tried to open the files I keep in the I Cloud drive on my desktop yesterday (I keep all of my Excel documents, word documents, and many pictures in the file) and the drive was empty.   

...Choice 1:  relog into his account and drag the files you want into a different folder then log back into your own.  (this is a bit painful.)


...I can help with the large moving but if you just need a few files for now, for your work, you can use choice 2 in the mean time.  ]]></content:encoded></item><item><title>My music is only on my iPhone.</title><dc:creator>sells@mac.com</dc:creator><category>itunes   </category><category>Music</category><dc:date>2019-05-21T10:26:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesyncfrom3rdpart.php#unique-entry-id-1471</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesyncfrom3rdpart.php#unique-entry-id-1471</guid><content:encoded><![CDATA[You can use a time machine backup to pull over the entire iTunes folder from a previous date and replace the current iTunes folder on your local hard drive.  

...If you feel that music you are trying to get onto your computer only exists on your iPad/iPhone, there are programs that allow you to remove copies of the music from an iOS device.  

...There are additional things to consider including whether you want to merge current songs with previous ones only in a past iTunes library, which version of playlists you might want to preserve etc...]]></content:encoded></item><item><title>iCloud not syncing pictures completely</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Photo Library</category><category>iCloud</category><category>photos</category><category>syncing</category><dc:date>2019-05-21T08:31:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnotsyncphotosreset.php#unique-entry-id-1470</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnotsyncphotosreset.php#unique-entry-id-1470</guid><content:encoded><![CDATA[The photo folders and albums we set up on my desktop on Friday are there; however, they haven&rsquo;t transferred to my I Pad or my I Phone.  

...Before doing this however, I'm sure you left the Photos app open on your iMac and syncing has been continuing throughout the last few days although it shouldn't take more than a couple days usually to complete.  ...  To see it there, select "photos" in the left column of the Photos application on your mac and scroll to the very bottom.  ]]></content:encoded></item><item><title>Parallels not seeing printer correctly.</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2019-05-21T08:29:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/c788a5b02304cd74ac1691d9248a087b-1469.php#unique-entry-id-1469</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/c788a5b02304cd74ac1691d9248a087b-1469.php#unique-entry-id-1469</guid><content:encoded><![CDATA[I looked at the Printers and Scanners window and the was a printer marked as the default printer which was labelled as a Brother printer but when properties was checked it was listed as an Epson color laser printer.  ...  If you delete the device it will go away only until you boot up and the notice comes that a device is installing, and sure enough it is that printer.  

...Therefore the printer would have to be removed on the mac side first, parallels settings adjusted, re added on the mac side, then re shared from within parallels.  ]]></content:encoded></item><item><title>Restrictions on Safari or Youtube?</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2019-05-16T08:04:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restrictytandsaf.php#unique-entry-id-1468</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restrictytandsaf.php#unique-entry-id-1468</guid><content:encoded><![CDATA[can we put restrictions on both Youtube and Safari to limit content etc&hellip;.?


...While there ARE theoretically parental restrictions per youtube account, children can easily circumvent those limitations by just logging out of the youtube account.  


The best we can do as parents is set limits as more of a guide to what we find acceptable.  ]]></content:encoded></item><item><title>Apple&#x27;s Screen Time App Part 1: Introduction</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2019-05-14T22:29:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parntscreentime1.php#unique-entry-id-1467</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parntscreentime1.php#unique-entry-id-1467</guid><content:encoded><![CDATA[If there&rsquo;s one thing 15 years of being a public school teacher has taught me, it&rsquo;s that children are a: more like adults than we give them credit for and b: just like adults, they can&rsquo;t always be trusted to make the best choices.

...Screen Time is not the magic button either, but it does contain many features that can help parents monitor their child&rsquo;s use by recording things like what apps they use most, when they use those apps, or even how many times they pick their device up. ...  Like Indiana Jones looking for the map room, they just get you to enter it while sitting in a certain location during a certain time of day, when the sun is pointing in a certain location, and they can use the reflection on the glass of any window or door to watch you enter the code yourself then just reverse the visual path they saw you enter and boom. ]]></content:encoded></item><item><title>AOL is terrible.</title><dc:creator>sells@mac.com</dc:creator><category>AOL</category><category>email</category><dc:date>2019-04-29T17:08:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stopusingaolforgoodnesssake.php#unique-entry-id-1466</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stopusingaolforgoodnesssake.php#unique-entry-id-1466</guid><content:encoded><![CDATA[If you prefer to seek other means of resolving this issue, that would require editing the smtp settings within mail, deleting the keychain entries, etc&hellip;  I suggest just delete the email account and re add it.    It is possible that AOL has introduced their attempt at 2 factor authentication which I'm sure will be poor, and that could be causing the problem but I have seen no evidence of that with other users either.  


If you are wondering why AOL services are in the shape they're in, you can ask yourself the question:  If you were a young computer science major just having graduated college, where would you want to get a job?  ]]></content:encoded></item><item><title>Which Ghose backup protocol to use in Windows 10</title><dc:creator>sells@mac.com</dc:creator><category>windows</category><dc:date>2019-04-28T22:10:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/incremental.php#unique-entry-id-1465</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/incremental.php#unique-entry-id-1465</guid><content:encoded><![CDATA[-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Having cloned my hard-drive using the EaseUS ghost software, in a subsequent, [differential] back-up process (monthly ish), how do I effect?&nbsp; 

...this gives the option of checking any of the following, which seems to make most sense, but not clear if this is differential back-up


...A differential backup (not my preferred choice) copies all changed or additional files since the first day each time there is a backup.  
]]></content:encoded></item><item><title>Attempted sign in account thwarted</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>gmail</category><dc:date>2019-04-28T21:52:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlethwartattempt.php#unique-entry-id-1464</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlethwartattempt.php#unique-entry-id-1464</guid><content:encoded><![CDATA[-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Having cloned my hard-drive using the EaseUS ghost software, in a subsequent, [differential] back-up process (monthly ish), how do I effect?&nbsp; 

...this gives the option of checking any of the following, which seems to make most sense, but not clear if this is differential back-up


...A differential backup (not my preferred choice) copies all changed or additional files since the first day each time there is a backup.  
]]></content:encoded></item><item><title>The Scams Continue.  Don&#x27;t fall for them&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2019-04-27T21:48:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontfallscam.php#unique-entry-id-1463</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontfallscam.php#unique-entry-id-1463</guid><content:encoded><![CDATA[These will often tell you something is wrong with your account and that you should call them or that your credit cards have been compromised and the only way to restore your security is to interact with them.&nbsp; 

...If you feel you may have installed any malicious software accidentally or would just like a security checkup with all your devices, you can schedule a session directly on my website at www.sellsconsulting.com.&nbsp;   I also work with people outside&nbsp;the Charlotte area remotely so if you have a relative who you think may have&nbsp;or could&nbsp;fall victim but they don&rsquo;t live in the Charlotte area, I can help there as well. &nbsp;
]]></content:encoded></item><item><title>Which webcam do I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-04-26T19:37:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/webcamchoice.php#unique-entry-id-1462</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/webcamchoice.php#unique-entry-id-1462</guid><content:encoded><![CDATA[Each monitor is plugged in with HDMI (adapters), I have to be hardwired, so my ethernet is plugged into a USB to Ethernet adapter.   I have to use a USB headset, which is plugged into one of the adapters as well. 

...If you are using the MacBook air&rsquo;s monitor in addition to the two monitors, then you could just use your Macbook&rsquo;s camera.  ]]></content:encoded></item><item><title>Which domain registar should I use?</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><dc:date>2019-04-26T08:31:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/godadpreferred.php#unique-entry-id-1461</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/godadpreferred.php#unique-entry-id-1461</guid><content:encoded><![CDATA[If one uses godaddy to host their site, they would use a separate web design tool to create their page first then upload it via an ftp tool to Godaddy's servers where they would be renting godaddy server space.  (this is what I do for the site you are reading this on currently.)


...If you are just looking for a static presence on the web that you won't be creating much content for, then wordpress would be fine but again, I suggest still registering your domain with Godaddy.    If you are taking on the design roll as your own web designer then you'd invest the time in a separate web design tool like Indesign, Rapidweaver, etc&hellip; then upload to a hosting service like Godaddy using a ftp uploader.  ]]></content:encoded></item><item><title>Choosing the best Ghost backup method on Windows.</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2019-04-26T08:04:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ghostprotocol.php#unique-entry-id-1460</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ghostprotocol.php#unique-entry-id-1460</guid><content:encoded><![CDATA[- system clone - I tried this but got an error message saying I can't back-up MBR drive to a GPT drive


...A common mistake that users make is to delete partial information off of their backup drives to free up space later.  ...  The backup drive is simply a copy of your internal drive and not a storage drive for any other information.  
]]></content:encoded></item><item><title>Precaution before erasing an external drive. </title><dc:creator>sells@mac.com</dc:creator><category>windows</category><category>Backup</category><dc:date>2019-04-26T07:56:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/windowbackupprecaut.php#unique-entry-id-1459</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/windowbackupprecaut.php#unique-entry-id-1459</guid><content:encoded><![CDATA[Since you are not 100% sure what other files may be living on the drive, I would choose caution over economics meaning that it's a far safer bet to just buy a new $60 external drive to ensure peace of mind that you have not lost any data.  

...You just want to make sure you have all the photos on another drive as well and you are willing to say goodbye to any remaining files on that device.  ...  In short, if you are completely sure you have copies of all the photos off of the WD external drive, and those pictures are also on yet another drive, then wipe away and use the old WD drive as your clone backup.]]></content:encoded></item><item><title>Should I choose to Remove photos before using iCloud photo library?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iCloud</category><dc:date>2019-04-26T07:51:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncremovephotos.php#unique-entry-id-1458</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncremovephotos.php#unique-entry-id-1458</guid><content:encoded><![CDATA[When presented with this message, it's always best to first sync the iPad or iPhone with iTunes first to ensure that any pictures that may have been taken with that specific device have been saved to the computer.  ...  However, it is very likely all 3000 of these pictures were first moved onto the device via an iTunes sync anyway so these are probably already on the computer.    The precaution of syncing before hitting the "Remove Photos" choice is only needed if you feel you actually took pictures on that device and doing so would ensure they are preserved onto a computer.  
]]></content:encoded></item><item><title>Messages causing massive slow down.</title><dc:creator>sells@mac.com</dc:creator><category>Mac OSX</category><dc:date>2019-04-23T22:30:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contactsoutofcontrol.php#unique-entry-id-1457</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contactsoutofcontrol.php#unique-entry-id-1457</guid><content:encoded><![CDATA[The fan on my laptop seems to turn on regularly and when I check the monitor it shows a program with a high level of activity (photo enclosed). 

...It's not always an easy or safe fix but one way I've dealt with this is to first make a backup of your address book both as a set of cards and an entire archive, then turn off iCloud syncing of contacts.  

...The issue could also be related to Google contacts syncing so there's no good way to know who's at fault until you deal with each service one at a time.  
]]></content:encoded></item><item><title>Dropbox now limits basic accounts.</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2019-04-11T08:12:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxchangesplans.php#unique-entry-id-1456</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxchangesplans.php#unique-entry-id-1456</guid><content:encoded><![CDATA[You may have received an email from Dropbox recently encouraging you to upgrade to a paid plan.  

...Dropbox, in a hope to push subscriptions are now limiting basic user&rsquo;s accounts to only 3 devices.    If you&rsquo;d like to access your dropbox files from more than three, you&rsquo;d need to upgrade to a paid plan.  ]]></content:encoded></item><item><title>Turn off automatic login.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2019-04-09T22:38:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autologinpw.php#unique-entry-id-1455</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autologinpw.php#unique-entry-id-1455</guid><content:encoded><![CDATA[When I shut down my computer the other day, when I turned it back on, it did not ask for my password.   It asks when it goes to sleep and I come back, but not when I turned it off. 

...Your computer will now ask for your password when you turn it on.  
]]></content:encoded></item><item><title>Why can&#x27;t I email with a vpn on?</title><dc:creator>sells@mac.com</dc:creator><category>vpn</category><category>email</category><dc:date>2019-04-09T22:30:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vpnnoemail.php#unique-entry-id-1454</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vpnnoemail.php#unique-entry-id-1454</guid><content:encoded><![CDATA[There weren&rsquo;t a lot of instructions besides logging in once you pay. so I got that far, but now my emails are not sending. 

...Depending on the type of email you're using, gmail, iCloud, etc&hellip; you could try configuring your incoming/outgoing server settings with a different port.  587 is also a standard email port.  ...  You could also fall back to using a web browser to check email such as gmail.com or iCloud.com etc&hellip;  None are practical but as I say, security = inconvenience.  ]]></content:encoded></item><item><title>Allowing calls to be made and recieved from other devices.</title><dc:creator>sells@mac.com</dc:creator><category>facetime</category><category>iOS</category><category>call forwarding</category><dc:date>2019-04-09T19:13:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/facetimecallsendrec.php#unique-entry-id-1453</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/facetimecallsendrec.php#unique-entry-id-1453</guid><content:encoded><![CDATA[Few things to consider in order to make sure phone calls are coming and going to whichever devices you prefer.  ...  Turn it on at the top then turn on all the devices you want calls allowed to be received and made from.  

...If you don't see your phone number listed in the FaceTime preferences, that means your phone number is not currently associated to your iCloud account.  
]]></content:encoded></item><item><title>Reciepents getting weird emails from me.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>security</category><dc:date>2019-03-27T06:28:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/weirdemailsendout.php#unique-entry-id-1452</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/weirdemailsendout.php#unique-entry-id-1452</guid><content:encoded><![CDATA[A few people said they are getting weird emails from me -  they are coming from a different email but say my name. 


...It is very possible that this issue has nothing to do with your actual computer and everything to do with the security of your email.    If this is a gmail account, they have a good security feature that gives one the ability to see where your account is being used and on what devices.  ]]></content:encoded></item><item><title>Printer not printing correctly. Possible onboard memory corruption.</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2019-03-05T08:11:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/616d09f1cfed2010ea884e5ef714dc14-1451.php#unique-entry-id-1451</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/616d09f1cfed2010ea884e5ef714dc14-1451.php#unique-entry-id-1451</guid><content:encoded><![CDATA[My problem is when I try to print images of decorating products from my Mac from the internet or emails my printer often says printer full or another error code (I am not saving anything on my printer to my knowledge). &nbsp;

...All printers have a small amount of memory that holds the job on the printer while it prints then that file is removed from memory to make room for the next print.  

...Due to the high cost of that specific printer, I wouldn't suggest replacing it until you've tried both steps here, you may also try directly connecting via a USB cable instead of wifi if that is the case, then last resort, contacting HP support which is generally a horrible experience.  
]]></content:encoded></item><item><title>What alternatives to iMovie can you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>video</category><category>iMovie</category><category>final cut pro</category><dc:date>2019-03-04T23:47:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1e61e0c0d14a41ee338246f7f251eda7-1450.php#unique-entry-id-1450</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1e61e0c0d14a41ee338246f7f251eda7-1450.php#unique-entry-id-1450</guid><content:encoded><![CDATA[Or can you recommend another video editing program for her Mac Book that would be an upgrade from iMovie?


...It is possible that the version of the operating system you have installed on your computer may be older than what Final Cut currently requires.  

...If you'd rather go with a different option, Adobe Premier Elements is a good alternative and is less expensive.   ]]></content:encoded></item><item><title>Our gmail is mixing together</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><category>Mail</category><dc:date>2019-03-04T23:30:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/62bd6540f84e83fdf76155ceec9045e8-1449.php#unique-entry-id-1449</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/62bd6540f84e83fdf76155ceec9045e8-1449.php#unique-entry-id-1449</guid><content:encoded><![CDATA[In regard to your gmail issue: The mix up could be happening by a: not understanding the difference between the "Inbox" and the separate mailboxes in Mail.    When Mail.app has multiple email accounts, there is a risk of a person accidentally sending an email from the wrong address.    When sending an email, always check the outgoing email address in the email prior to hitting send.  
]]></content:encoded></item><item><title>How do I print from image capture?</title><dc:creator>sells@mac.com</dc:creator><category>image capture</category><category>scanning</category><dc:date>2019-03-04T23:22:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scanimgcap.php#unique-entry-id-1448</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scanimgcap.php#unique-entry-id-1448</guid><content:encoded><![CDATA[Image Capture is not a program that you would normal use to print a document.  

...As far as email: to print an image that has been emailed to you, you can double click on the image first.  ...  Once Preview is open you can then choose Print from the dropdown menu or command+P will also do it.  
]]></content:encoded></item><item><title>soagents and callservicesd running high CPU</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2019-03-04T23:20:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/49babd65f58eb3b8640af312734c9822-1447.php#unique-entry-id-1447</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/49babd65f58eb3b8640af312734c9822-1447.php#unique-entry-id-1447</guid><content:encoded><![CDATA[Several programs need access to contacts in order to function:  Word, Messages, FaceTime, etc&hellip;All of these programs would be effected by those rogue background services maxing out your CPU.  


...While it&rsquo;s normal for some processes to run at or close to 100% for a small amount of time, this should not go on for very long and within one minute the computer should drop down to below 20% for most processes.  

...I realize some of the technical parts of this email won't mean much to you but I just wanted to give you those notes in case we run into this in the future.  ]]></content:encoded></item><item><title>Can I block off time prior to my appointment on calendar?</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><category>iCal</category><dc:date>2019-02-24T11:14:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/c979e3457a1a4e797ce399c77fa70e14-1446.php#unique-entry-id-1446</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/c979e3457a1a4e797ce399c77fa70e14-1446.php#unique-entry-id-1446</guid><content:encoded><![CDATA[One way to block out time prior to event is to use Apple&rsquo;s Travel time feature within Calendar.    Set the location of an event and Apple will estimate how long it takes to get there, then block out (using the same color as the event).  ...  Otherwise, you would have to make up an imaginary location in order to block the time off.
]]></content:encoded></item><item><title>Don&#x27;t fall for scams like this one&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2019-02-23T21:14:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attscamfeb19.php#unique-entry-id-1445</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attscamfeb19.php#unique-entry-id-1445</guid><content:encoded><![CDATA[It looks to be from AT&T but let's take a closer look&hellip;


...But when you hover your mouse over the link they'd like you to click on, then you can start to see a little more suspicious clue&hellip;


...If you are actually expecting an email from a friend or company&hellip;that may be a little safer.  ]]></content:encoded></item><item><title>Referral Appreciation&#x21;</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2019-02-23T09:18:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/refferalapprec.php#unique-entry-id-1444</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/refferalapprec.php#unique-entry-id-1444</guid><content:encoded><![CDATA[I always appreciate when someone says "I got your name from _____________".    So to show my thanks, I'd like to offer 20% off your next session when a new client mentions your referral.   They simply enter your name when scheduling a session as their referral and I'll send you a code for 20% off your next scheduled session.  
]]></content:encoded></item><item><title>Calendar times wrong after system preferences date/time check.</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><dc:date>2019-02-21T09:20:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/3e768a90d5d1037df30b931d6df3a579-1443.php#unique-entry-id-1443</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/3e768a90d5d1037df30b931d6df3a579-1443.php#unique-entry-id-1443</guid><content:encoded><![CDATA[I always appreciate when someone says "I got your name from _____________".    So to show my thanks, I'd like to offer 20% off your next session when a new client mentions your referral.   They simply enter your name when scheduling a session as their referral and I'll send you a code for 20% off your next scheduled session.  
]]></content:encoded></item><item><title>I just spilled water on my laptop&#x2c; now what?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2019-02-21T08:31:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/75b400a195b2424f0c9e53426bfa0285-1442.php#unique-entry-id-1442</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/75b400a195b2424f0c9e53426bfa0285-1442.php#unique-entry-id-1442</guid><content:encoded><![CDATA[I like to prop the computer off the table with some small blocks so that air can circulate under the keyboard.   The most important step is to place a fan pointing under the keyboard so that air continues to move.    Nothing dries water faster than moving air.  (years of working on damp mildewed sailboats has taught me that)  
]]></content:encoded></item><item><title>File folder and blinking question mark at startup</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2019-02-21T08:12:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/posshddying.php#unique-entry-id-1441</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/posshddying.php#unique-entry-id-1441</guid><content:encoded><![CDATA[I like to prop the computer off the table with some small blocks so that air can circulate under the keyboard.   The most important step is to place a fan pointing under the keyboard so that air continues to move.    Nothing dries water faster than moving air.  (years of working on damp mildewed sailboats has taught me that)  
]]></content:encoded></item><item><title>How do I adjust the time on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>calendar</category><category>general troubleshooting</category><dc:date>2019-02-21T07:50:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/87ad7da0f3473387e3620154bd8ce41b-1440.php#unique-entry-id-1440</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/87ad7da0f3473387e3620154bd8ce41b-1440.php#unique-entry-id-1440</guid><content:encoded><![CDATA[Go to system preferences (under the black apple in the top left corner of your screen)


...Your computer will now pull your time zone based on your IP address and the dates should adjust.   If that does not resolve the calendar issue, there are other settings at icloud.com that can affect how times are shown on your calendar but most likely, this will fix it.]]></content:encoded></item><item><title>What router should I get for my home?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2019-02-19T12:35:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orbinotbad.php#unique-entry-id-1438</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orbinotbad.php#unique-entry-id-1438</guid><content:encoded><![CDATA[I couldn&rsquo;t remember what you told me to order to make my house work and second I unplugged some chords moving things around and now we are WiFi less. 

...Amazon.com: NETGEAR Orbi Whole Home Mesh WiFi System - WiFi router and 2 satellite extenders with speeds up to 2.2 Gbps over 6,000 sq. feet, AC2200 (RBK23): Computers & Accessories


Amazon.com: NETGEAR Orbi Wall-Plug Whole Home Mesh WiFi System - WiFi Router and 2 Wall-Plug Satellite Extenders with speeds up to 2.2 Gbps Over 5,000 sq. feet, AC2200 (RBK33): Computers & Accessories]]></content:encoded></item><item><title>Another scam caught by a smart user.</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2019-02-18T22:20:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noscamtoday.php#unique-entry-id-1437</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noscamtoday.php#unique-entry-id-1437</guid><content:encoded><![CDATA[This came through just now that is clearly not my charge - the originating email looks like a fake, but then it is copied to apple.com

I don't want to respond because I think its fake, but wanted to get your take 1st.

...Reminder, you can always hover over the link in an email to reveal where it REALLY wants you to go.  ]]></content:encoded></item><item><title>keystroke loggers and Apple IDs</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>Apple ID</category><category>security</category><dc:date>2019-02-14T06:18:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keystrklog.php#unique-entry-id-1436</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keystrklog.php#unique-entry-id-1436</guid><content:encoded><![CDATA[Can the new bad software which has been written about concerning Expedia.com and other travel websites where they troll your keystrokes, can that software get into our Mac from my visiting their site and using a credit card on their site?   

...If you are on a site that starts with https:// then your information is encrypted and secure however, if you are on a site that starts with http:// without the "s", then that site is vunerable to malicious activity.  

...More likely than expedia being a vulnerability is the possibility that people are going to a site that is similar in design and spelling in hopes that people will be tricked into entering information.  ]]></content:encoded></item><item><title>How do I get texts on my new computer?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2019-02-13T08:04:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/logintomessages.php#unique-entry-id-1435</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/logintomessages.php#unique-entry-id-1435</guid><content:encoded><![CDATA[You&rsquo;ll want to check to see that you are logged in to the Messages app on the new computer with your AppleID.  

...Now look under the account tab and if you&rsquo;re not logged in, log in now then make sure you see both your phone number and your AppleID email address.    These must be associated to each other in order to receive both standard texts as well as iMessages to your new computer.  
]]></content:encoded></item><item><title>How can I get the email accounts off my old phone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2019-01-22T18:29:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removeoldemailacct.php#unique-entry-id-1434</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removeoldemailacct.php#unique-entry-id-1434</guid><content:encoded><![CDATA[He is still getting my husbands emails and my contacts are still on his ipad.


...From there, select the accounts that do not belong on the device and delete them by selecting the account, then sliding down to the bottom of the screen until you see "sign out".    That should remove the email account as well as any contacts and calendars that are associated to that account.  
]]></content:encoded></item><item><title>Someone hacked my account. Please help.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2019-01-16T18:13:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontjoinopwifinets.php#unique-entry-id-1432</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontjoinopwifinets.php#unique-entry-id-1432</guid><content:encoded><![CDATA[He is still getting my husbands emails and my contacts are still on his ipad.


...From there, select the accounts that do not belong on the device and delete them by selecting the account, then sliding down to the bottom of the screen until you see "sign out".    That should remove the email account as well as any contacts and calendars that are associated to that account.  
]]></content:encoded></item><item><title>How to turn off Recents in Finder</title><dc:creator>sells@mac.com</dc:creator><category>finder</category><dc:date>2018-12-21T18:19:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recentsoffinfinder.php#unique-entry-id-1431</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recentsoffinfinder.php#unique-entry-id-1431</guid><content:encoded><![CDATA[How do I get rid of that "recents" folder in my finder window?


...To turn it off, click anywhere on the desktop so you are in the finder.    (You'll know you're in the finder because you'll see the word "Finder" in the top left corner.  ]]></content:encoded></item><item><title>Apple removes in-app book printing without a third party plugin.</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-12-18T07:26:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mimeonot.php#unique-entry-id-1430</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mimeonot.php#unique-entry-id-1430</guid><content:encoded><![CDATA[This is a big step back for Apple as I've had several clients this holiday season who are having to look at new methods to publish their family books.  ...  Mimeo is currently the better of all the choices in the App store but still does not live up to the ease of the previously built in method.  


Shutterfly is a good alternative but requires that you pull your pictures out of photos then upload them to their website.  ]]></content:encoded></item><item><title>USB adapters</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2018-12-16T23:19:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbadp.php#unique-entry-id-1429</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbadp.php#unique-entry-id-1429</guid><content:encoded><![CDATA[Amazon.com: Syntech USB C to USB Adapter [2-Pack], Thunderbolt 3 to USB 3.0 Adapter Compatible MacBook Pro 2018/2017, MacBook Air 2018, Pixel 3, Dell XPS, and More Type-C Devices: Computers & Accessories


...Amazon.com: USB-C to Mini DisplayPort Adapter, ITD ITANDA 4K Thunderbolt 3 to Mini DP Adapter Cable for Apple New MacBook 2017, ChromeBook Pixel Samsung S8: Electronics


This device allows you to connect your monitor to your new computer (if you&rsquo;ve not yet gotten a monitor adapter)]]></content:encoded></item><item><title>iCloud Drive desktop documents sync</title><dc:creator>sells@mac.com</dc:creator><category>iCloud Drive</category><category>iCloud</category><dc:date>2018-12-15T10:31:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontuseiclouddrive.php#unique-entry-id-1427</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontuseiclouddrive.php#unique-entry-id-1427</guid><content:encoded><![CDATA[Apple has been chasing the success and functionality of Dropbox for some time and their latest iteration, iCloud drive, is not an equal either.  

...If you are working locally on a project that lives temporarily on your desktop, as many of us do, now the computer is split between syncing to the cloud and you working on the file.  

...Apple will continue to improve iCloud functionality and it will most likely surpass dropbox at some point, but for now, stay away from it.  ]]></content:encoded></item><item><title>FileVault Sucks</title><dc:creator>sells@mac.com</dc:creator><category>fillevault</category><category>security</category><dc:date>2018-12-15T09:18:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filevaultsucks.php#unique-entry-id-1426</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filevaultsucks.php#unique-entry-id-1426</guid><content:encoded><![CDATA[FileVault:


For the love of God, turn off FileVault.    It is nothing but a deep dark pit of pain and misery.  ]]></content:encoded></item><item><title>How to show all albums in Photos</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-11-29T21:13:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/showalbinph.php#unique-entry-id-1425</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/showalbinph.php#unique-entry-id-1425</guid><content:encoded><![CDATA[my current Artwork folder in my photos is missing since we worked on my computer.... the old file with the same title is there but my current one I have all my photos of paintings for work has vanished.   Do you know where I can try and recover it... this is an important work folder i use for my business. 

...You may also see folders with small triangles that you can click on in order to see the contents of those folders.  ]]></content:encoded></item><item><title>Scams Galore&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2018-11-29T07:00:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudscam2point0.php#unique-entry-id-1424</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudscam2point0.php#unique-entry-id-1424</guid><content:encoded><![CDATA[You might receive an email that looks like it's from Apple pretending to want you to check your account.  


...Someone has set up a page to look just like an Apple page with the hope that you'll enter your AppleID and password.  

...The bottom line here is while clicking a link in an email by itself is not going to hurt you, it's what you do once that next site opens. ]]></content:encoded></item><item><title>Do I need the Outlook app?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2018-10-24T23:04:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotougtoolnother.php#unique-entry-id-1423</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotougtoolnother.php#unique-entry-id-1423</guid><content:encoded><![CDATA[There are many services that allow your phone to save contacts.  iCloud, hotmail, aol, yahoo, gmail, etc&hellip;  They all want to store your contacts so it can be very confusing.  


...Hotmails is owned by microsoft and they&rsquo;d prefer you use the Outlook app but you can use the built in mail app just as well.  


In regard to iPhoto, yes, I had mentioned that moving from 10.9 to 10.14 would take you from the old &ldquo;brown&rdquo; iPhoto to the newer rainbow Photos.  ]]></content:encoded></item><item><title>Is Mojave ready?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2018-10-24T22:36:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mohavnotyet.php#unique-entry-id-1422</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mohavnotyet.php#unique-entry-id-1422</guid><content:encoded><![CDATA[I&rsquo;ve been looking for a memo from you on this but have not seen one yet.


...10.14.0  So stay away until at least the .1 update which should be any day.    They've done about 5 updates in the Beta in the last two weeks prior to issuing 10.14.1 so I'd say next week will be fine.  
]]></content:encoded></item><item><title>Is Mac Auto Fixer legit?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2018-10-24T22:01:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macautofixer.php#unique-entry-id-1421</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macautofixer.php#unique-entry-id-1421</guid><content:encoded><![CDATA[Remove any items from the following areas other than Dropbox and possibly other products that you do prefer to launch and run in the background.  

...1:  Open system preferences:  Users and Groups:  Login Items  (click any item in that list then remove using the minus key in the bottom corner of the window)


...3:  Next, you'll need to check the hidden library folder but going into the Menu bar at the top of the screen, Select Go, hold down the option key to see the new choice "Library".
]]></content:encoded></item><item><title>Fix &#x22;macOS needs to repair your library&#x22; issue.</title><dc:creator>sells@mac.com</dc:creator><category>terminal</category><category>permissions</category><dc:date>2018-10-07T21:15:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newpermterm.php#unique-entry-id-1420</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newpermterm.php#unique-entry-id-1420</guid><content:encoded><![CDATA[I keep gettin this error that macOS needs to repair your library to run applications no applications will start up.


...First you'll need to learn your username and group name. 

...Once you have the username and group name, next plug them in to the following command lines:
]]></content:encoded></item><item><title>My email is down</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2018-10-01T20:17:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notmyfault.php#unique-entry-id-1419</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notmyfault.php#unique-entry-id-1419</guid><content:encoded><![CDATA[When you change your password on one device, it doesn't automatically sync that new password to your other devices.  ...  If someone steals your device, then you change your password to lock them out of that email account, you wouldn't want that stolen device to automatically get the new password. 


...Click that link at the very bottom and it will prompt you to enter the new password for the email account.  ]]></content:encoded></item><item><title>I&#x27;m out of space on my computer.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2018-10-01T19:57:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photostocloudfreehd.php#unique-entry-id-1418</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photostocloudfreehd.php#unique-entry-id-1418</guid><content:encoded><![CDATA[When you change your password on one device, it doesn't automatically sync that new password to your other devices.  ...  If someone steals your device, then you change your password to lock them out of that email account, you wouldn't want that stolen device to automatically get the new password. 


...Click that link at the very bottom and it will prompt you to enter the new password for the email account.  ]]></content:encoded></item><item><title>How to stop text messages on your computer.</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2018-10-01T10:04:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnoffmess.php#unique-entry-id-1417</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnoffmess.php#unique-entry-id-1417</guid><content:encoded><![CDATA[Can u please tell me how to remove my texts from my computers, they are popping up on my screen now!


...You can also do this by using the magnifying glass in the top right corner of your computer screen called spotlight.    Once you've opened messages, look under the word "messages" in the top left corner of your screen in the menu bar and find preferences.  ]]></content:encoded></item><item><title>Can I monitor my child&#x27;s xBox?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>games</category><dc:date>2018-09-28T11:57:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xboxparentalc.php#unique-entry-id-1416</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xboxparentalc.php#unique-entry-id-1416</guid><content:encoded><![CDATA[There are parental controls built in to the xBox itself and Microsoft can provide weekly report to devices associated to devices logged in to your child's account.  


https://support.microsoft.com/en-us/help/12441/microsoft-account-see-child-device-activity


https://www.pcworld.com/article/3187568/gaming/how-to-limit-xbox-one-screen-time-for-your-kids.html]]></content:encoded></item><item><title>Have I been hacked?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2018-09-28T06:20:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/russianlangcontrol.php#unique-entry-id-1415</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/russianlangcontrol.php#unique-entry-id-1415</guid><content:encoded><![CDATA[There are parental controls built in to the xBox itself and Microsoft can provide weekly report to devices associated to devices logged in to your child's account.  


https://support.microsoft.com/en-us/help/12441/microsoft-account-see-child-device-activity


https://www.pcworld.com/article/3187568/gaming/how-to-limit-xbox-one-screen-time-for-your-kids.html]]></content:encoded></item><item><title>Can I move to Mojave?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2018-09-26T09:42:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mojaverequir.php#unique-entry-id-1414</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mojaverequir.php#unique-entry-id-1414</guid><content:encoded><![CDATA[Can my Mac go to Mojave 10.14?


...Apple seems to have cut off all macs prior to 2012.  ...  This is more narrow than past OS requirements.  ]]></content:encoded></item><item><title>What is High Efficiency format?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iphone</category><category>camera</category><dc:date>2018-09-26T08:12:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/higheffcam.php#unique-entry-id-1413</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/higheffcam.php#unique-entry-id-1413</guid><content:encoded><![CDATA[This is a setting is iOS 11 and later that changes the image format to store more information in less space.  ...  Apple has a new compression method that allows the same quality in less space.    However, it is possible that this new format could be causing your problems for your outgoing pictures.  ]]></content:encoded></item><item><title>How do I backup my pictures?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>Backup</category><dc:date>2018-09-26T08:01:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosbutmandcloud.php#unique-entry-id-1412</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosbutmandcloud.php#unique-entry-id-1412</guid><content:encoded><![CDATA[To see that your recent time machine drive has completed, click on the clock in the top right area of your computer and you should see a date stating the most recent backup.


...Using iCloud photo library would require you to have enough space in the cloud if you choose to use this service.  50 gigs for $12 a year. 200 gigs for $36 a year. etc&hellip;  However, if you prefer not to pay for cloud storage then time machine is just fine as a backup.    Some people do run into the issue that they don&rsquo;t have enough space on their computers to store their entire library of photos and therefore either have to fully trust the cloud, buy a new computer with a larger hard drive, or get an external drive dedicated to media (photos).  ]]></content:encoded></item><item><title>Where is image capture?</title><dc:creator>sells@mac.com</dc:creator><category>scanning</category><category>image capture</category><dc:date>2018-09-18T00:50:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisimcap.php#unique-entry-id-1411</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisimcap.php#unique-entry-id-1411</guid><content:encoded><![CDATA[I tried to scan a document today but the Image Capture Icon is not on my 13&rdquo;mac, did you forget to upload it on that computer?    Also, I do not know how scan to to the computer from the printer, there is not an option to select my computer, only my husbands.  

...You can search for it by click on the magnifying glass in the top right corner of your screen and typing &ldquo;image capture&rdquo; or you can also find it by looking in the applications folder.  ]]></content:encoded></item><item><title>How can I tell if time machine has completed?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2018-09-18T00:46:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmfinishedmenubar.php#unique-entry-id-1410</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmfinishedmenubar.php#unique-entry-id-1410</guid><content:encoded><![CDATA[I tried to scan a document today but the Image Capture Icon is not on my 13&rdquo;mac, did you forget to upload it on that computer?    Also, I do not know how scan to to the computer from the printer, there is not an option to select my computer, only my husbands.  

...You can search for it by click on the magnifying glass in the top right corner of your screen and typing &ldquo;image capture&rdquo; or you can also find it by looking in the applications folder.  ]]></content:encoded></item><item><title>When does iCloud finish syncing pics?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-09-18T00:45:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudphsynccomp.php#unique-entry-id-1409</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudphsynccomp.php#unique-entry-id-1409</guid><content:encoded><![CDATA[Photos to iCloud: you can tell by viewing the progress bar in Photos Preferences under iCloud.    With Photos open, go to the menu bar under the word &ldquo;Photos&rdquo; in the top left corner of your screen and select preferences.  ...  If you do not, it either needs time to evaluate what the cloud has vs what Photos has or it is finished for now.  ]]></content:encoded></item><item><title>How to detect how many pictures in Photos</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-08-29T18:45:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/numberofpicsinphotos.php#unique-entry-id-1408</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/numberofpicsinphotos.php#unique-entry-id-1408</guid><content:encoded><![CDATA[How can I tell how many pictures I have in Photos?


...To see how many pics you currently have, you can open Photos, and select command+i.    Be sure you don&rsquo;t have an individual picture selected.  ]]></content:encoded></item><item><title>iCloud Storage almost full message</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Backup</category><dc:date>2018-08-26T20:15:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudstfullmessage.php#unique-entry-id-1407</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudstfullmessage.php#unique-entry-id-1407</guid><content:encoded><![CDATA[Most of the time, we accidentally fill this space up by choosing to backup our phones or iPads or both to the cloud.  

...There are two ways to solve this issue.  1: remove data in iCloud that doesn't need to be there.  2: buy more iCloud storage space.  


...When iCloud Photo Library is enabled, only thumbnail versions of our pictures are stored locally on our phones but full rez versions of our pictures live in our iCloud storage.  ]]></content:encoded></item><item><title>I have two Outlooks on my computer.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2018-08-17T20:02:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/doubleoutlook.php#unique-entry-id-1406</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/doubleoutlook.php#unique-entry-id-1406</guid><content:encoded><![CDATA[However, you may have another older version of Outlook (yellow O icon) inside a folder in the applications folder called "Microsoft Office 2008" or 2011.  ...  When you installed the new Microsoft office (assuming your using 2016 office) the installer should have removed the old version of Office.  (the old microsoft office folder in the applications folder that is).  

...On a brighter note, using multiple email programs doesn't really hurt you because your email and folders would sync to your email host anyway so whatever work you do in one email program would be reflected in the other as well.  ]]></content:encoded></item><item><title>I want to give my computer to my daughter.</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2018-08-17T19:59:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/createnewuserthenpass.php#unique-entry-id-1405</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/createnewuserthenpass.php#unique-entry-id-1405</guid><content:encoded><![CDATA[one question, if I am passing down my laptop to my daughter should i just clean it up and back up to a zip drive?   If there is more to it than that I&rsquo;ll schedule an appointment w/you to handle that. if not, i will schedule an appointment with you when i get my new laptop and need a tutorial. 


...Afterwards, the simplest way forward is to create a new user for your daughter, log into that user, then delete your old user from there.  ]]></content:encoded></item><item><title>Do I need more dropbox space?</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2018-08-17T19:51:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/moredropboxspace.php#unique-entry-id-1404</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/moredropboxspace.php#unique-entry-id-1404</guid><content:encoded><![CDATA[one question, if I am passing down my laptop to my daughter should i just clean it up and back up to a zip drive?   If there is more to it than that I&rsquo;ll schedule an appointment w/you to handle that. if not, i will schedule an appointment with you when i get my new laptop and need a tutorial. 


...Afterwards, the simplest way forward is to create a new user for your daughter, log into that user, then delete your old user from there.  ]]></content:encoded></item><item><title>Possibly downloaded a virus to my new iMac</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2018-08-08T20:44:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/canyonbmc.php#unique-entry-id-1403</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/canyonbmc.php#unique-entry-id-1403</guid><content:encoded><![CDATA[I assumed it was plausible given this is a new computer and may not have the most up to date flash player. 

...If you feel like you may have entered your password and would like me to clean things off the computer, I can do that remotely for you.  

...That will take you away from that ad site regardless of what background code was running on the page that wouldn't have let you move on to another page.  ]]></content:encoded></item><item><title>I can&#x27;t save an attachment from an email.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2018-08-05T15:38:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailattachnosave.php#unique-entry-id-1402</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailattachnosave.php#unique-entry-id-1402</guid><content:encoded><![CDATA[Random question- I was at my Mac and in email and I tried to save a pdf from an email attachment into my files that you&rsquo;ve helped me set up on the Mac. 

...Moving something to the desktop gets it out of the application (in this case mail) and sometimes gives the computer a better handle on the file as you move it or do other things with it later.  


...If none of these work, the next step I would try would be to log into the webmail account (for instance, iCloud.com or gmail.com)  See if the attachment is retrievable there.  ]]></content:encoded></item><item><title>I think My Grandpa deleted all my files.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2018-08-02T18:38:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/grandpadeletedeverthing.php#unique-entry-id-1401</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/grandpadeletedeverthing.php#unique-entry-id-1401</guid><content:encoded><![CDATA[So I'm an idiot and hadn't backed my computer up yet (which I know you told me to do).. and somehow when I opened my computer today after not using it for a week, every single file on it has disappeared/been deleted.   My grandpa recently took my old laptop, which didn't have any of the files from my current laptop on it and has been deleting files and clearing it out so he can use it. 

...If your Grandfather took a computer that was logged in to your iCloud or Dropbox account and you kept all of your documents in your iCloud drive or dropbox, then there is a possibility that him deleting files could also cause the files to fall off of your own computer.  ]]></content:encoded></item><item><title>How can I clean up this virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2018-08-01T07:40:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/youdidittourself.php#unique-entry-id-1400</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/youdidittourself.php#unique-entry-id-1400</guid><content:encoded><![CDATA[Removing these pests are a little more involved than I can write up in a set of instructions but it can be removed.&nbsp; ...  There are about 8 methods that these programs tend to install and it&rsquo;s just easier to go through the steps to check each one.&nbsp; ...  If you&rsquo;d rather work on the issue yourself, I&rsquo;ve written about this exact thing several times on my website.&nbsp; ]]></content:encoded></item><item><title>ScreenTime</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2018-07-30T10:48:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/4247a2530460f9640c158345939b8852-1399.php#unique-entry-id-1399</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/4247a2530460f9640c158345939b8852-1399.php#unique-entry-id-1399</guid><content:encoded><![CDATA[Screen Time:  New feature in iOS 12.


Parents, lots to look forward to with the new ScreenTime feature coming to iOS 12 later this year.    You'll be able to give your kids a limited amount of time to access certain apps.  ]]></content:encoded></item><item><title>What&#x27;s wrong with my printer?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2018-05-20T21:40:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerwifinet.php#unique-entry-id-1398</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerwifinet.php#unique-entry-id-1398</guid><content:encoded><![CDATA[It tells me ( or told me) to replace ink cartridges - I did  - but it&rsquo;s still not printing correctly and it also won&rsquo;t pick up the wireless signal.  

...With most printers there are a few things you can try.  in the printer settings, there are usually a couple of different settings.  

...If the network router and repeaters are handling the home IP addresses incorrectly, you could have the printer on one network but your computer is on a different and they wouldn't be able to see each other.  
]]></content:encoded></item><item><title>Get rid of unwanted extensions</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2018-05-20T21:27:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/uninstallextenstionssafari.php#unique-entry-id-1397</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/uninstallextenstionssafari.php#unique-entry-id-1397</guid><content:encoded><![CDATA[Go to extensions in preferences and choose to uninstall any that you are not familiar with. 


Under General in preferences, check to make sure your homepage is what you'd like it to be.


...Join me on a Monday night town hall and I'd be happy to finish it if removing the Safari extension doesn't do the trick.]]></content:encoded></item><item><title>How can I optimize my Mac?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2018-05-20T11:46:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/optimizemac.php#unique-entry-id-1396</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/optimizemac.php#unique-entry-id-1396</guid><content:encoded><![CDATA[Looking for a place with instructions on how I can run a optimization program or something on my MacBook Pro. This computer is getting old, is slowing down, and needs to be cleaned up. ...  Isn&rsquo;t there a way to start the computer in something like Safe Mode and do a deep cleaning Disk Utility? 


...The best thing, in my opinion, is to understand how your mac works, what processes are running in the background, the age of your machine vs. the OS's age, what role cache files play in certain programs, etc&hellip;  Always backup before doing anything.  ]]></content:encoded></item><item><title>Why does my computer get slow?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2018-05-20T11:32:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whycomputerslow.php#unique-entry-id-1395</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whycomputerslow.php#unique-entry-id-1395</guid><content:encoded><![CDATA[My general rule is that you should be concerned about the amount of data you have on your internal hard drive once you get below 10% capacity of that drive.  

...In other words, if you buy a video game in 2018 for a gaming system, you are buying a game that was written for a piece of hardware that came out possibly 5 or 6 years ago.  

...Another reason computers run slow is because they may have started running processes in the background you are unaware of such as Photos Library facial recognition, Flash content, never ending indexing loops, etc&hellip;  And easy way to see what's going on in the background is to open Activity Monitor and sort processes by CPU percentage.  ]]></content:encoded></item><item><title>Which router is best?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2018-03-20T18:18:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whicrotur.php#unique-entry-id-1394</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whicrotur.php#unique-entry-id-1394</guid><content:encoded><![CDATA[1: two Airport Extremes with the option to add other extenders later.  ($200 per device) $400 total hardware.


...Amazon.com: NETGEAR Orbi Whole Home Mesh WiFi System with Tri-band &ndash; Wireless router and extender replacement, maximize WiFi speed and range, Up to 5000 sqft, 3pk (RBK33): Computers & Accessories


...I think they&rsquo;re great routers but just like to be open about their future.  ]]></content:encoded></item><item><title>Why aren&#x27;t my calendars syncing?</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>calendar</category><dc:date>2018-02-22T06:31:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calnotsync.php#unique-entry-id-1393</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calnotsync.php#unique-entry-id-1393</guid><content:encoded><![CDATA[I hope this is an easy fix - seems that every since I did all of that upgrading, when I put something on my desktop calendar, it does not go onto my phone.  

...The main reason for this is that almost every email account service we use (gmail, iCloud, aol, exchange, yahoo, etc&hellip;) all offer their own calendar and contact syncing to go along with the email.  

...Decide if you can eliminate some of these calendars but be aware that if you turn off, say your gmail calendar, then any events on that calendar will go away.  ]]></content:encoded></item><item><title>My email isn&#x27;t coming in on my Mac</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2018-02-21T08:52:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rremailout.php#unique-entry-id-1392</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rremailout.php#unique-entry-id-1392</guid><content:encoded><![CDATA[I hope this is an easy fix - seems that every since I did all of that upgrading, when I put something on my desktop calendar, it does not go onto my phone.  

...The main reason for this is that almost every email account service we use (gmail, iCloud, aol, exchange, yahoo, etc&hellip;) all offer their own calendar and contact syncing to go along with the email.  

...Decide if you can eliminate some of these calendars but be aware that if you turn off, say your gmail calendar, then any events on that calendar will go away.  ]]></content:encoded></item><item><title>Outgoing email settings crossed</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2018-02-19T21:58:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/oneusingtheother.php#unique-entry-id-1391</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/oneusingtheother.php#unique-entry-id-1391</guid><content:encoded><![CDATA[Whenever I try to send an email using my account, I get the message that I have copied above.  

...This means that one email account is trying to use the other email account&rsquo;s outgoing server to deliver its email.  ...  Maybe not really enough for one session&rsquo;s worth but I&rsquo;m happy to work on it for you if you have some other items as well.  
]]></content:encoded></item><item><title>Gmail never finishing syncing with the server.</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2018-02-14T09:46:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailnotsyncfin.php#unique-entry-id-1390</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailnotsyncfin.php#unique-entry-id-1390</guid><content:encoded><![CDATA[I don&rsquo;t mean to be a pain, but this seems like strange activity to see while I&rsquo;m working.   I have been in mail for several hours and this activity seems to be taking a really long time. 

...Allowing less secure apps sounds like a bad thing but Gmail has deemed any app other than Google Chrome less secure.  ]]></content:encoded></item><item><title>Did I install a virus accidentally?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2018-02-12T08:53:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upsvirus.php#unique-entry-id-1389</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upsvirus.php#unique-entry-id-1389</guid><content:encoded><![CDATA[It had a tracking number listed and I clicked on the tracking number (stupid I know) I saw an icon from the email pop over as if it was a download. 

...As long as you didn't double click on that file and install that program 9it would have requested you enter your admin password) then you should be fine.    Just go into your downloads folder and throw away the file, then empty the trash.  ]]></content:encoded></item><item><title>Relinking your Photos Library.</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-02-12T07:26:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/relinkpics.php#unique-entry-id-1388</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/relinkpics.php#unique-entry-id-1388</guid><content:encoded><![CDATA[To have the Photos app relocate your photo library, try holding down the Option key while launching Photos.  ...  This is sometimes done by accident so you might have an empty library and a full one.    The correct place for a photo library to live is in the User's pictures folder.  ]]></content:encoded></item><item><title>Should I buy a refurbished Apple computer?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2018-01-31T18:32:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/refurbadvice.php#unique-entry-id-1387</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/refurbadvice.php#unique-entry-id-1387</guid><content:encoded><![CDATA[Apple may have changed their policy at this point but in my experience there are two categories of refurbished.  


...The main problem is that Apple usually sends the item back out for repair instead of just exchanging the computer for a new one on the spot.  


...The good news is that Apple sells AppleCare with all refurbs just as they do with new computers.  ]]></content:encoded></item><item><title>Re entering email passwords after a Keychain reset</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>passwords</category><dc:date>2018-01-31T18:25:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reentemailpw.php#unique-entry-id-1386</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reentemailpw.php#unique-entry-id-1386</guid><content:encoded><![CDATA[After a keychain reset as I think you have done recently, you'll be asked to re enter your passwords of various accounts.  

...If not, let me know and I'll give you another way to enter your password to an email account. 


...If this does not work for you, send me your email and pw and I would be happy to troubleshoot it further for you.
]]></content:encoded></item><item><title>Kindle book not accessible</title><dc:creator>sells@mac.com</dc:creator><category>kindle</category><category>iBooks</category><dc:date>2018-01-30T08:06:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/kindlenodownload.php#unique-entry-id-1385</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/kindlenodownload.php#unique-entry-id-1385</guid><content:encoded><![CDATA[One book on Kindle still stuck with cover showing and will not allow me to access contents


...Maybe try moving to a different book then back to that book again


...Try accessing the book from a different network like at a friends house.  (just to see if there was an issue with your own network speed.  ]]></content:encoded></item><item><title>Resetting your keychain after admin password change or upgrade</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2018-01-30T06:26:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keychainresethighsierra.php#unique-entry-id-1384</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keychainresethighsierra.php#unique-entry-id-1384</guid><content:encoded><![CDATA[The keychain is the application on your Mac that holds all/most of your passwords relating to email accounts, wifi, and various other services.  

...You'll now be asked for various passwords however now, when you enter them, your keychain will keep up with them.  


...When your computer detects that the admin password has been changed, for security reasons, it assumes the worst and locks your old passwords from being viewed or used.  ]]></content:encoded></item><item><title>Your Privacy on the Internet</title><dc:creator>sells@mac.com</dc:creator><category>privacy</category><dc:date>2018-01-27T12:47:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/youhavenoprivacy.php#unique-entry-id-1383</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/youhavenoprivacy.php#unique-entry-id-1383</guid><content:encoded><![CDATA[This happened on December 2, 2016 to protect your privacy on the internet.


https://www.federalregister.gov/documents/2016/12/02/2016-28006/protecting-the-privacy-of-customers-of-broadband-and-other-telecommunications-services


...Then contact your Representative or Senator to let them know if you are happy with that or not.  
]]></content:encoded></item><item><title>HomePod&#x2c; buy or not?</title><dc:creator>sells@mac.com</dc:creator><category>HomePod</category><category>privacy</category><dc:date>2018-01-27T11:06:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/homepodnotyet.php#unique-entry-id-1382</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/homepodnotyet.php#unique-entry-id-1382</guid><content:encoded><![CDATA[The first generation of HomePod will be expensive and not have nearly the features of its competitors, but it will have the word "apple" on it.  

...It will never beat out my dedicated Bose 501s from the 1980's that I still use on a daily basis but it's not meant to.  

...Now, with all that being said we need to understand one very important thing about Siri, Alexa, HomePod, GoogleHome, etc&hellip;  If you plan on using any of these technologies you need to plan on giving up your privacy.  ]]></content:encoded></item><item><title>How can I get my Addressbook contacts from an old time machine backup from a different computer?</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><category>time machine</category><dc:date>2018-01-25T21:28:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/invisaddress.php#unique-entry-id-1381</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/invisaddress.php#unique-entry-id-1381</guid><content:encoded><![CDATA[First the easy method:  If the time the time machine backup is from the exact same machine you are looking for previous info from, you can just open Address book, enter time machine from the menu bar and back in time you go.  

...Just go to the sister folder of the above mentioned folder located on your internal drive and delete those contents, then replace them with the contents you harvested from the old backup. 


...For instance, you can skip the terminal step to show invisibles if you know the exact file path name syntax and can use the Go to folder command in the menu bar.  ]]></content:encoded></item><item><title>Sending email stuck message</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2018-01-25T21:27:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stucksending.php#unique-entry-id-1380</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stucksending.php#unique-entry-id-1380</guid><content:encoded><![CDATA[when I send a carolina.rr.com email, something shows up in the lower L hand corner, right under the list of files that sends &ldquo;Sending Message.    ...  That is going to drive me crazy as it looks like the computer is trying to do a task that it can&rsquo;t complete.  

...Another explanation could be that your email is just trying to sync up with the server and this could go away in time.
]]></content:encoded></item><item><title>Don&#x27;t fall for &#x22;official sounding&#x22; email scams</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2018-01-23T07:07:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/morenonlegitscams.php#unique-entry-id-1379</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/morenonlegitscams.php#unique-entry-id-1379</guid><content:encoded><![CDATA[If you are ever concerned about an email, be it amazon, PayPal, netflix, your bank, gmail, apple, facebook, etc&hellip; don't use the link provided.  ...  If there's truly a  problem with your account, you'll usually find it there.    A very good indicator that something is not legitimate can be seen by clicking the right side (downward arrow) next to the email address in fhe "from" field.  ]]></content:encoded></item><item><title>How do I get my music onto my phone?</title><dc:creator>sells@mac.com</dc:creator><category>itunes match</category><dc:date>2018-01-23T06:44:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunescloud.php#unique-entry-id-1378</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunescloud.php#unique-entry-id-1378</guid><content:encoded><![CDATA[We currently have home sharing and a bunch of music in the cloud and can't figure out how we got it from the cloud to our phones in the past.


...By using iCloud Music Library (aka: iTunes Match) your Mac uploads all it's iTunes music to the cloud and makes it accessible on other devices logged in to the same AppleID in iTunes.  $25 per year.  

...If you've imported music from a CD then, unless you're using iCloud Music Library, Apple doesn't know you own that song and it will not appear in the Cloud.
]]></content:encoded></item><item><title>Is this legit? </title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2018-01-23T06:39:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fraudgmail.php#unique-entry-id-1377</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fraudgmail.php#unique-entry-id-1377</guid><content:encoded><![CDATA[We currently have home sharing and a bunch of music in the cloud and can't figure out how we got it from the cloud to our phones in the past.


...By using iCloud Music Library (aka: iTunes Match) your Mac uploads all it's iTunes music to the cloud and makes it accessible on other devices logged in to the same AppleID in iTunes.  $25 per year.  

...If you've imported music from a CD then, unless you're using iCloud Music Library, Apple doesn't know you own that song and it will not appear in the Cloud.
]]></content:encoded></item><item><title>Can I go from Snow Leopard to El Capitan?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2018-01-20T01:25:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sixtoeleven.php#unique-entry-id-1376</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sixtoeleven.php#unique-entry-id-1376</guid><content:encoded><![CDATA[Apple allows a jump that large but you can't jump from 10.6 to 10.12 or higher.  ...  (10.6.8)  However, if you've not previously downloaded 10.11 from the App Store, Apple doesn't make older operating systems available.  ...  You just have to obtain a copy of the prior operating system.  
]]></content:encoded></item><item><title>Sharing slideshows between platforms</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2018-01-18T23:00:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bbe0a2f106382a1d23e54a0c9f484584-1375.php#unique-entry-id-1375</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bbe0a2f106382a1d23e54a0c9f484584-1375.php#unique-entry-id-1375</guid><content:encoded><![CDATA[I can created a slideshow in iPhotos that I need to share with a teacher who uses google drive. 

...Any slideshow file you&rsquo;d be editing on another machine would have to be Apple to Apple software.    You could however, make them into a powerpoint presentation given that you&rsquo;re not using Ken Burns effect on each picture or something similar.  ]]></content:encoded></item><item><title>Why can&#x27;t I play Fortnight on my xbox?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>networking</category><dc:date>2018-01-16T17:43:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fortnightbroke.php#unique-entry-id-1374</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fortnightbroke.php#unique-entry-id-1374</guid><content:encoded><![CDATA[This is not something I can do for you as only your wifi person would be able to make those changes.  ...  The next steps would be to change the firewall settings on the router, then if that doesn't solve it, you could assign a specific IP address to the xbox and forward a specific port's traffic to that xbox.  

...I wouldn't want to make changes to settings that could effect other elements of the home network, ie: cameras, entertainment equipment, etc&hellip;
]]></content:encoded></item><item><title>Why isn&#x27;t my gmail syncing?</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2018-01-15T19:05:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailnotsyncing.php#unique-entry-id-1373</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailnotsyncing.php#unique-entry-id-1373</guid><content:encoded><![CDATA[Not sure what I was to do after I set up gmail?  


...If gmail is set up as IMAP on each device, then it should sync 100%.    It is possible that one of the devices has your gmail account set up as POP.  ]]></content:encoded></item><item><title>Breaking the restore cycle</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>iOS</category><dc:date>2018-01-15T17:52:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restorestuck.php#unique-entry-id-1372</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restorestuck.php#unique-entry-id-1372</guid><content:encoded><![CDATA[All of my pictures seem to be on my computer so I&rsquo;m not worried about those, however some important videos are refusing to download. 


...I was hoping you could advise me on what to do and how to get my videos on my computer before I stop the restoring (I&rsquo;ve tried everything and nothing seems to be working). 


...So if you feel the only way to the vids is by completing the restore, you may want to try using an old iPad or phone to restore from the same time period.  ]]></content:encoded></item><item><title>How do I make a shared Photo Album public?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2018-01-09T06:16:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photospublicalbum.php#unique-entry-id-1371</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photospublicalbum.php#unique-entry-id-1371</guid><content:encoded><![CDATA[Photos will generate a link to the albums contents posted as a webpage.    Anyone, regardless of what computer they use, will be able to see all the pictures on that site.  ...  While it's unlikely others will stumble across the exact page on the internet, you should consider this a public area.  ]]></content:encoded></item><item><title>Making a YouTube video private</title><dc:creator>sells@mac.com</dc:creator><category>YouTube</category><dc:date>2018-01-09T06:15:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/youtubeprivate.php#unique-entry-id-1370</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/youtubeprivate.php#unique-entry-id-1370</guid><content:encoded><![CDATA[Photos will generate a link to the albums contents posted as a webpage.    Anyone, regardless of what computer they use, will be able to see all the pictures on that site.  ...  While it's unlikely others will stumble across the exact page on the internet, you should consider this a public area.  ]]></content:encoded></item><item><title>Google replaces GoogleDrive with Backup and Sync</title><dc:creator>sells@mac.com</dc:creator><category>cloud</category><dc:date>2018-01-09T06:14:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupsyncreplacegoogdrive.php#unique-entry-id-1369</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupsyncreplacegoogdrive.php#unique-entry-id-1369</guid><content:encoded><![CDATA[&ldquo;Exploring&rdquo; docs.google.com sent me to support.google.com and then directions to download GoogleDrive App - but which one of three choices - all free:


...#3 - 4.6 with 4 and a half stars - but also mentions videos, photos along with files. 

...It is in Google's interest for users to sync their pictures however, because this will eat up your google storage space in the cloud more quickly, therefore giving them the opportunity to ask you to pay for additional storage. ]]></content:encoded></item><item><title>Can&#x27;t delete a user in High Sierra</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2018-01-09T06:13:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cantdeleteuserhsierra.php#unique-entry-id-1368</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cantdeleteuserhsierra.php#unique-entry-id-1368</guid><content:encoded><![CDATA[I migrated an old user after I accidentally created a new user with the same name when I bought a new mac. 

...This is not something for you to do if you are not 100% confident in your abilities. 

...	7	copy the UID for this user into the text doc just to be safe.
]]></content:encoded></item><item><title>What router system should we replace our Airports with?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2018-01-09T06:12:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newrouterreplace.php#unique-entry-id-1367</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newrouterreplace.php#unique-entry-id-1367</guid><content:encoded><![CDATA[We either need you to re-set our current system or perhaps suggest a better system to install. 

...I think I would suggest get as much life out of your current Apple airports as possible before you invest in a totally new system. ...  The airports are still good devices but will be obsolete in a few years. ]]></content:encoded></item><item><title>Where&#x27;s my powermanagement plist file?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2018-01-02T10:51:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/powermanmoved.php#unique-entry-id-1366</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/powermanmoved.php#unique-entry-id-1366</guid><content:encoded><![CDATA[You can now find the power management.plist file just outside of the system configuration folder.  in Library/Preferences.  ...  Here's a great article listing all the current locations of important plist files.   Another great article here on what happens (and doesn't happen) when plist files are modified. ]]></content:encoded></item><item><title>How do I get some contacts from one iCloud account to another?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>contacts</category><dc:date>2017-12-26T21:52:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contactsmigration.php#unique-entry-id-1365</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contactsmigration.php#unique-entry-id-1365</guid><content:encoded><![CDATA[When he signed out of the jonesfamily apple ID, the contacts that were on his phone were most likely associated to that AppleID. ...  To get the contacts he wants, I suggest he go to www.icloud.com, log in to the jonesfamily appleID, then go to contacts.  


...If he wants to select only some, he can scroll through the list while holding down the command key and click on only his friend's names then choose export card.  
]]></content:encoded></item><item><title>How to turn of &#x22;share my location&#x22;</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><category>Location services</category><category>iCloud</category><dc:date>2017-12-26T21:11:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnofflocalserv.php#unique-entry-id-1364</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnofflocalserv.php#unique-entry-id-1364</guid><content:encoded><![CDATA[My iPhone says that &ldquo;Im currently sharing my location from my iPad&rdquo;


...Next click on your name at the top revealing your Apple ID, iCloud, etc..  


...Scroll to the bottom to see "Share My Location:
]]></content:encoded></item><item><title>Can I recover windows files from Time Machine?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>Backup</category><dc:date>2017-12-21T22:45:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vmwarebackupwindows.php#unique-entry-id-1363</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vmwarebackupwindows.php#unique-entry-id-1363</guid><content:encoded><![CDATA[My iPhone says that &ldquo;Im currently sharing my location from my iPad&rdquo;


...Next click on your name at the top revealing your Apple ID, iCloud, etc..  


...Scroll to the bottom to see "Share My Location:
]]></content:encoded></item><item><title>Do I have a virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2017-12-21T21:53:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tripbutworried.php#unique-entry-id-1362</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tripbutworried.php#unique-entry-id-1362</guid><content:encoded><![CDATA[I was looking for a new font to use on an email and clicked on something like &ldquo;new fonts download&rdquo; and before I knew it something called Wow is now my search engine instead of safari.  


...Others pretend to be able to "fix" your mac after they have supposedly found 1000's of problems with it after running a scan.  ...  While we should take these things seriously, if you're not using your computer at the moment, there's very little to worry about.  ]]></content:encoded></item><item><title>Resell your old Mac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2017-12-14T08:29:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resllmac.php#unique-entry-id-1361</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resllmac.php#unique-entry-id-1361</guid><content:encoded><![CDATA[Apple has a new recycle/trade-in partner.    If you'd like to get money for your old mac, go to https://phobio.com/tradein/apple/.  ]]></content:encoded></item><item><title>Time Machine won&#x27;t complete backup</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2017-12-13T23:08:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmwontcomplete.php#unique-entry-id-1360</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmwontcomplete.php#unique-entry-id-1360</guid><content:encoded><![CDATA[So I find that unusual so I think something else is wrong and not that both backs ups have just failed at same time.   It looks like it&rsquo;s able to back up in the middle of the night but not during day so could it be a setting or a corrupt file or it will when I push back up now after unplugging otherwise I get the error message unable to complete back up, you thought it was the backup had failed and I don&rsquo;t need 2 to interchange anymore because of icloud but now the other seagate is doing same thing


...However, if you feel you are 100% completely done with ever going into windows via vmware again, you can delete that "virtual machines" folder.  ]]></content:encoded></item><item><title>How to Hide/Show all files on a Mac.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2017-12-13T10:28:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hideshowallfiles.php#unique-entry-id-1359</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hideshowallfiles.php#unique-entry-id-1359</guid><content:encoded><![CDATA[defaults write com.apple.Finder AppleShowAllFiles YES


...In terminal type the following:


defaults write com.apple.Finder AppleShowAllFiles FALSE
]]></content:encoded></item><item><title>How to turn on iCloud Photo Library</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2017-12-13T10:09:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnonicphlib.php#unique-entry-id-1358</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnonicphlib.php#unique-entry-id-1358</guid><content:encoded><![CDATA[defaults write com.apple.Finder AppleShowAllFiles YES


...In terminal type the following:


defaults write com.apple.Finder AppleShowAllFiles FALSE
]]></content:encoded></item><item><title>Switching between Photos libraries</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2017-12-10T00:04:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/switchphtolibs.php#unique-entry-id-1357</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/switchphtolibs.php#unique-entry-id-1357</guid><content:encoded><![CDATA[And right now I&rsquo;ve only got 4-5 years&hellip;.(because of this OLD mac!)   I think there are 3 keys you can hold down together to open one of the other large folders.


...So you may have to hold down OPTION every time you open Photos if you plan on going back and forth between libraries often.  ]]></content:encoded></item><item><title>Why I don&#x27;t offer technical support via text message...</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2017-12-09T22:34:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notexts.php#unique-entry-id-1356</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notexts.php#unique-entry-id-1356</guid><content:encoded><![CDATA[Throughout my day as I am working with other clients, if I view a text message, once viewed, I cannot go back and mark it as unread as I can with an email.  ...  Therefore at the end of the day when I actually have time to respond, it's more difficult to remember which ones I've responded to or haven't.  

...I often plan my day down to the minute.Taking time during my day to respond sometimes interferes with my travel time to the next session.  ]]></content:encoded></item><item><title>Selecting multiple items</title><dc:creator>sells@mac.com</dc:creator><category>Mac OSX</category><dc:date>2017-12-09T21:53:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/shiftorcommand.php#unique-entry-id-1355</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/shiftorcommand.php#unique-entry-id-1355</guid><content:encoded><![CDATA[How do I make the 3 key combo for getting 3 levels of pic?


...Not exactly sure what you mean by 3 levels of pics but I think you mean being able to select multiple items at once. 2 methods:


Hold down the command key to select multiple items by clicking on each one.
]]></content:encoded></item><item><title>How can my family share my Photos library?</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>photos</category><dc:date>2017-12-09T09:24:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0fc44a5381256080749e006a8af6eeec-1354.php#unique-entry-id-1354</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0fc44a5381256080749e006a8af6eeec-1354.php#unique-entry-id-1354</guid><content:encoded><![CDATA[Anything you put in the Family Album is accessible to other members of the family, given that you have set up family sharing with your AppleIDs.


...You could do one massive merge of all pictures but that would not sync going forward.  

...It's on my list of items to find work arounds to as my wife and I would like to do exactly this as well.  ]]></content:encoded></item><item><title>iCloud contacts are messed up</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2017-12-05T22:15:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contactsfubared.php#unique-entry-id-1353</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contactsfubared.php#unique-entry-id-1353</guid><content:encoded><![CDATA[For some reason, Husband still has my contacts on his phone but they are not in the iCloud to transfer over to my phone. 

...You may need a 6 digit security code that would be sent to one of his devices if he has Two-Factor authentication turned on. &nbsp;  That will re-add his contacts and may solve the problem until you finish manually adding all your people using the method we discussed via www.icloud.com. &nbsp;]]></content:encoded></item><item><title>Should I install my own RAM?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2017-12-05T21:56:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/installownram.php#unique-entry-id-1352</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/installownram.php#unique-entry-id-1352</guid><content:encoded><![CDATA[Her Microsoft office has been freezing and running very slow, so she took it into the Genius Bar and they suggested that she upgrade to the most current OS and upgrade her RAM from 4GB to 8GB. 

...Not sure it will help Office to be honest but it won't hurt.  8 gigs is plenty for those age machines.  ...  Crucial is good ram and they have a system scanner you can download that will survey your machine model and point you right to the exact ram you need.  ]]></content:encoded></item><item><title>iCloud Photo Library not updating consistently</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2017-12-05T21:41:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photosslowtoupload.php#unique-entry-id-1351</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photosslowtoupload.php#unique-entry-id-1351</guid><content:encoded><![CDATA[I have noticed if you sometimes turn off iCloud Photo library and back on again (within Photos preferences) that will kickstart the uploading to start again. &nbsp;  I&rsquo;ve seen plenty of issues with people who have large Photo libraries taking a very long time uploading photos to the cloud. &nbsp;

...In your personal situation, I don&rsquo;t think your basement has a strong wifi signal so you may consider moving your iMac upstairs while the upload happens. &nbsp;]]></content:encoded></item><item><title>Two-Factor Authentication sucks</title><dc:creator>sells@mac.com</dc:creator><category>two-factor authentication</category><dc:date>2017-12-05T21:02:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnofftwofact.php#unique-entry-id-1350</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnofftwofact.php#unique-entry-id-1350</guid><content:encoded><![CDATA[Since setting up, my iPhone x, I get notices on all my devices saying: &ldquo;Apple ID Sign In Requested Your Apple ID is being used to sign in to a device near Charlotte NC&rdquo; It gives me the choice to allow or disallow. 

...It makes your AppleID very secure but it's also massively inconvenient if you are using older AppleTVs, any computer with 10.10 and many other situations as well.    To turn it off, go to applied.apple.com, log in, then authenticate once more with the 6 digit number provided to you.  ]]></content:encoded></item><item><title>Which iMac should I get?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2017-11-20T23:09:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacrecommend.php#unique-entry-id-1349</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacrecommend.php#unique-entry-id-1349</guid><content:encoded><![CDATA[Plus you can add ram later in life with a 27.    With the 21, you can only add ram at time of purchase although most people never add ram to their machines these days.  ...  Next, you&rsquo;ll want to consider hard drive type and space. (capacity.)  ]]></content:encoded></item><item><title>How to open 2 VLC windows at the same time on a Mac.</title><dc:creator>sells@mac.com</dc:creator><category>vlc</category><category>video</category><dc:date>2017-11-20T23:07:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vlcscript.php#unique-entry-id-1348</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vlcscript.php#unique-entry-id-1348</guid><content:encoded><![CDATA[Use apple script editor and save the following command as a script:


...    do shell script "open -n /Applications/VLC.app"

...        do shell script "open -na /Applications/VLC.app " & quote & (POSIX path of theFile) & quote]]></content:encoded></item><item><title>Backup drive says it&#x27;s full.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2017-11-16T17:00:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupfull.php#unique-entry-id-1347</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupfull.php#unique-entry-id-1347</guid><content:encoded><![CDATA[If there is other data on the drive in addition to the backups.backupdb folder (like some stuff someone drug over to that drive) then this could also not leave room for the full contents of the internal to backup.  


...If the dates of folders stopped several days ago or so, then it may be time to move to a larger drive.    We could always also wipe that drive and just start the process over again but it's just nicer to just move to a newer, larger drive.  
]]></content:encoded></item><item><title>Adding your phone number to iMessage</title><dc:creator>sells@mac.com</dc:creator><category>iMessage</category><category>facetime</category><dc:date>2017-08-24T03:09:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addphonetoimess.php#unique-entry-id-1346</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addphonetoimess.php#unique-entry-id-1346</guid><content:encoded><![CDATA[Scotty, texts that I send from my laptop are not showing up on my phone and vice versa.   That is a new phenomenon since you were here and set up my new computer et. al. 

...Sounds like your phone number is not currently associated to your apple ID.  ]]></content:encoded></item><item><title>Syncing Acuity to Google and iCloud calendars</title><dc:creator>sells@mac.com</dc:creator><category>Aquity</category><dc:date>2017-07-27T21:34:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aquitytoschedulecal.php#unique-entry-id-1345</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aquitytoschedulecal.php#unique-entry-id-1345</guid><content:encoded><![CDATA[The iCloud syncing was in beta for a long time but I can say that it is just as responsive as the Google calendar at this point so either would be fine.    Keep in mind you can always add your google calendar to Apple's calendar app so the point becomes moot.  

...Lastly, if you choose to sync your Acuity calendar to one of your iCloud calendars, you will have to have 2 factor authentication turned on.  ]]></content:encoded></item><item><title>Macbook Air won&#x27;t turn on</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2017-07-26T07:50:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/abanotpowerresetsmc.php#unique-entry-id-1344</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/abanotpowerresetsmc.php#unique-entry-id-1344</guid><content:encoded><![CDATA[Continue holding down those buttons until the computer chimes a second and third time. 

...Another key combo to try is disconnecting the charger and press the following all at once:  command+option+shift+power. ...  If neither of these things works it could then most likely be a hardware issue. ]]></content:encoded></item><item><title>What HD can you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2017-05-15T20:14:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/seagatesaregood.php#unique-entry-id-1343</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/seagatesaregood.php#unique-entry-id-1343</guid><content:encoded><![CDATA[What drive should I use to backup? 

...https://www.amazon.com/Seagate-Backup-Portable-External-STDR2000100/dp/B00FRHTSK4/ref=sr_1_1?  s=pc&ie=UTF8&qid=1494893433&sr=1-1&keywords=seagate+backup+plus+slim+2tb]]></content:encoded></item><item><title>Is it time for a VPN?</title><dc:creator>sells@mac.com</dc:creator><category>vpn</category><category>security</category><dc:date>2017-05-09T01:40:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timeforavpn.php#unique-entry-id-1342</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timeforavpn.php#unique-entry-id-1342</guid><content:encoded><![CDATA[In other words, they can now sell personal information they collect by viewing what you do via your internet connection.  

...However, if you prefer to keep your browsing habits and history private, you should be in the market for a VPN.  


For a great place to get started familiarizing yourself with what a VPN does go to: https://www.bestvpn.com/best-vpn-services/
]]></content:encoded></item><item><title>Does Apple Recycle?</title><dc:creator>sells@mac.com</dc:creator><category>Recycling</category><dc:date>2017-05-02T19:30:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/applerecycles.php#unique-entry-id-1341</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/applerecycles.php#unique-entry-id-1341</guid><content:encoded><![CDATA[Does Apple do recycling?


...They outsource the program through a company called PowerON.    More info here:  www.apple.com/recycling]]></content:encoded></item><item><title>Does the guest user have a password?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2017-04-18T23:35:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/guestusernopw.php#unique-entry-id-1340</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/guestusernopw.php#unique-entry-id-1340</guid><content:encoded><![CDATA[Currently the guest is the admin and I can not unlock it to download my programs


...The guest user on a mac is there for people to temporarily use the computer and then when signing out of the guest user everything done inside that user is removed. &nbsp;

...However, thinking back I remember you went through a couple different ideas of what you&rsquo;d like your computer password to be in the Admin. &nbsp;]]></content:encoded></item><item><title>Erase Backup drive before use?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2017-03-21T17:19:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasebackup.php#unique-entry-id-1339</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasebackup.php#unique-entry-id-1339</guid><content:encoded><![CDATA[If you're using a brand new drive for your Time Machine drive then it's ok to erase it.  ...  While Apple can read and write to Windows drives, they cannot the the target of a of a Time Machine backup.    Erasing the drive will also format the drive correctly format it for your Mac to use it as a backup drive.  ]]></content:encoded></item><item><title>Which iMac should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2017-03-15T06:50:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacpurch.php#unique-entry-id-1338</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacpurch.php#unique-entry-id-1338</guid><content:encoded><![CDATA[Apple&rsquo;s current iMac design on the 21&rdquo; does not allow for adding ram later. &nbsp;  On the 27&rdquo;, there is an access door to add ram later. &nbsp;...  This means you have to buy as much ram as you feel you&rsquo;ll ever need at time of purchase. &nbsp;
]]></content:encoded></item><item><title>What am I paying for?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2017-03-15T06:46:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cancelsubs.php#unique-entry-id-1337</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cancelsubs.php#unique-entry-id-1337</guid><content:encoded><![CDATA[I suggest logging into your ATT account and checking how many data plans you&rsquo;re currently paying for and cancelling any that are no longer active for you.    I see it happen a lot with people where they are paying for services or subscriptions they haven&rsquo;t used in a long time.  ...  For subs that you are paying for outside the iTunes ecosystem like directly via Wall Street Journal for example, you'll need to log into each of those sites separately.  ]]></content:encoded></item><item><title>How do I convert my miniDV library to iMovie?</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2017-01-19T06:48:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minitoimovie.php#unique-entry-id-1336</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minitoimovie.php#unique-entry-id-1336</guid><content:encoded><![CDATA[I suggest logging into your ATT account and checking how many data plans you&rsquo;re currently paying for and cancelling any that are no longer active for you.    I see it happen a lot with people where they are paying for services or subscriptions they haven&rsquo;t used in a long time.  ...  For subs that you are paying for outside the iTunes ecosystem like directly via Wall Street Journal for example, you'll need to log into each of those sites separately.  ]]></content:encoded></item><item><title>What phone should I buy my son for his birthday?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2017-01-17T00:01:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonebday.php#unique-entry-id-1335</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonebday.php#unique-entry-id-1335</guid><content:encoded><![CDATA[You'll want to have a serious conversation about using data since he'll most likely be going on your data plan.    Kids are well known for burning through data plans very quickly due to the amount of video and music they stream daily.  


Even though it's his birthday, you may also consider the possibility of getting a new phone for one of the adults in the home and handing down your current one.  ]]></content:encoded></item><item><title>My airport network is having problems.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>wireless</category><dc:date>2017-01-16T23:54:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportyellowupdate.php#unique-entry-id-1334</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportyellowupdate.php#unique-entry-id-1334</guid><content:encoded><![CDATA[You'll want to have a serious conversation about using data since he'll most likely be going on your data plan.    Kids are well known for burning through data plans very quickly due to the amount of video and music they stream daily.  


Even though it's his birthday, you may also consider the possibility of getting a new phone for one of the adults in the home and handing down your current one.  ]]></content:encoded></item><item><title>Photos permissions may cause sync to phone to fail</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><category>iTunes/iPod</category><dc:date>2017-01-16T23:49:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photopermissions.php#unique-entry-id-1333</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photopermissions.php#unique-entry-id-1333</guid><content:encoded><![CDATA[Photos not completing the iPhone sync via iTunes after a data transfer to a new hard drive.


...Quit both iTunes and Photos then hold down the option+command keys and re-open Photos.  

...Try after that process is complete, give that a try.]]></content:encoded></item><item><title>Why aren&#x27;t I getting my daughter&#x27;s calendar invitations?</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2017-01-15T18:46:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/daughcal.php#unique-entry-id-1332</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/daughcal.php#unique-entry-id-1332</guid><content:encoded><![CDATA[If your family has set up family sharing in iCloud then all members of the family have a common "family" calendar.    She could also share a specific calendar to you by right clicking in the calendar in her calendar program and typing the email Apple ID email address associated with your iCloud account.  


...If she's using a gmail calendar and you're using and iCloud calendar you should still be able to be invited to the event.  ]]></content:encoded></item><item><title>Tricked&#x2c; not hacked...</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2017-01-15T18:19:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ebayscamoftheday.php#unique-entry-id-1331</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ebayscamoftheday.php#unique-entry-id-1331</guid><content:encoded><![CDATA[Here's yet another example of the strategy bad guys use to trick you into giving up your username and password to any given service.    Then they proceed to try that username and password on other services like Amazon, PayPal, random banking sites, eBay, and so on in hope that you use the same combination on multiple accounts.


...Now click on the far right side of the  email address to see who it's really from:
]]></content:encoded></item><item><title>How do I change the default application that opens for a file?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iCloud</category><dc:date>2017-01-15T16:30:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changedefapp.php#unique-entry-id-1330</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changedefapp.php#unique-entry-id-1330</guid><content:encoded><![CDATA[Numbers is now opening all his excel spreadsheets (acting as default) and even new excel documents are being saved there


...You can change the default application that opens any file type by right clicking on the file first and choosing "Get Info".  

...If you are looking for documents that had been previously saved in iCloud, just open a Finder window and click on the iCloud Drive icon in the left side of the menu.  ]]></content:encoded></item><item><title>I just got a new router from my ISP and now my airports don&#x27;t work.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>wireless</category><category>networking</category><dc:date>2017-01-14T22:07:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newroutmixedip.php#unique-entry-id-1329</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newroutmixedip.php#unique-entry-id-1329</guid><content:encoded><![CDATA[If you are happy with the current coverage of the single ATT router they have given you then I would suggest not reconnecting the Airport devices. &nbsp;...  This is due to the fact that having two routers on the same network can conflict in identical IP addresses being handed out by two routers at the same time. &nbsp;

...With that said, I do suggest you first see if they simply unplugged the ethernet cable from the back of the Airport closest to the ATT router. &nbsp;]]></content:encoded></item><item><title>Do I need SEO?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2017-01-14T14:45:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/036b2b34c59bbbb9a50ec2171a0bdb04-1328.php#unique-entry-id-1328</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/036b2b34c59bbbb9a50ec2171a0bdb04-1328.php#unique-entry-id-1328</guid><content:encoded><![CDATA[It&rsquo;s an attempt to raise your Google ranking by adding keywords or tags to a website and other methods in hopes that your search results will be higher. &nbsp;

...By the way, if Google senses that a website is trying to game their system (for instance, adding keywords like &ldquo;Brittany Spears naked&rdquo; inside the metadata of one&rsquo;s site in hopes of getting more search results, google will blacklist you. &nbsp;

...I do want to say there are some benefits to SEO but those benefits usually come when the person or company in charge of building and managing the day to day content of your website (your web designer) works on your content. &nbsp;]]></content:encoded></item><item><title>You&#x27;re not being &#x22;hacked&#x22;. You&#x27;re being outsmarted.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2017-01-13T21:48:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hacktricked.php#unique-entry-id-1327</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hacktricked.php#unique-entry-id-1327</guid><content:encoded><![CDATA[The term hacked makes us think there is some terrible code running that someone installed on our computers.  

...All they really need to do is send you an email like this one and hope you fall for it.    Or just get one of these and sit back and wait for you not to notice.  ]]></content:encoded></item><item><title>What is a Doube NAT error?</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2017-01-07T10:30:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/doublenatairport.php#unique-entry-id-1326</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/doublenatairport.php#unique-entry-id-1326</guid><content:encoded><![CDATA[Your main Apple Airport Extreme wants to distribute IP addresses in the range of 10.0.1.x but the modem/router in the chain just before that router (given to you by your ISP) also wants to hand out numbers but in the range of 192.168.x.x.  ...  It would then stop handing out 10.0.1.x numbers and instead rely on the modem/router given to you by your ISP to distribute the IP addresses to devices in your home.    I don't personally like to do this because I feel the Airport does a better job handing out numbers than the modem?]]></content:encoded></item><item><title>Find documents have dissapeared after signing out of iCloud</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2017-01-07T10:04:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/c369d550dad15bc488e312431d4fc7fb-1325.php#unique-entry-id-1325</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/c369d550dad15bc488e312431d4fc7fb-1325.php#unique-entry-id-1325</guid><content:encoded><![CDATA[The confusing thing is that part of iCloud&rsquo;s function is to backup or store documents and folders in the cloud. &nbsp;...  However,if a person signs out of one iCloud account, the documents are no longer accessible from that computer. &nbsp;

...The confusing thing is that part of iCloud&rsquo;s function is to backup or store documents and folders in the cloud. &nbsp;]]></content:encoded></item><item><title>Where did my documents go?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2017-01-06T07:00:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudmovesdocs.php#unique-entry-id-1324</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudmovesdocs.php#unique-entry-id-1324</guid><content:encoded><![CDATA[The files exist when she searches, but can't be found under any of the folders under Documents.   Can she do a quick call as this is mission critical for her and she departs back to college on Sunday?


...Have her open a finder window, click on iCloud in the left side bar, then select Documents. &nbsp;]]></content:encoded></item><item><title>Do NOT fall for THIS&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>scams</category><dc:date>2017-01-05T20:22:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reallygoodscam.php#unique-entry-id-1323</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reallygoodscam.php#unique-entry-id-1323</guid><content:encoded><![CDATA[With all the talk of getting "hacked" in the media these days I thought I would take a second to clarify what is really the most common occurance.  

...There's a very useful feature in mail that allows you to see where a link is going before you click on it.  

...You're about to give your AppleID and password to some guy in Uzbekistan and the first thing he's going to do is log into your account, change your security questions, wipe all your devices, change your password, harvest your email account for useful info so he can beg your close friends for money via email, sell your contacts to a spamming company, and maybe even take your hair appointment because he has your calendar also.  ]]></content:encoded></item><item><title>How do we add a printer to the network?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2017-01-04T19:29:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printeradd.php#unique-entry-id-1322</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printeradd.php#unique-entry-id-1322</guid><content:encoded><![CDATA[We have 3 computers that need to use it, but only John is able to use it at the moment. &nbsp;

...A single computer (on at all times) could be set up to share the printer. &nbsp;  The printer could be available on the network and the printer&rsquo;s IP address added to each individual printer que, or the printer may have AirPrint capability.&nbsp; ]]></content:encoded></item><item><title>Use time machine to recover old email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>time machine</category><category>Backup</category><dc:date>2017-01-03T18:39:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailfromtmachine.php#unique-entry-id-1321</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailfromtmachine.php#unique-entry-id-1321</guid><content:encoded><![CDATA[My friend has been using Time Machine to do backups, and is now in need to checking for email from this year 2016 as an email appears to be deleted and the files that were it in, not saved/ download as he thought had occurred. &nbsp;

...I know he was trying to google more information, so he might try this first, but I recalled how you assisted me so wanted to ask a few questions.


...If time machine has a healthy set of backups dating back over a year or so, there&rsquo;s a good chance we can get what they need. &nbsp;]]></content:encoded></item><item><title>How do I add a signature in Apple Mail?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2016-12-15T22:10:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sigtomailwithlogo.php#unique-entry-id-1320</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sigtomailwithlogo.php#unique-entry-id-1320</guid><content:encoded><![CDATA[My friend has been using Time Machine to do backups, and is now in need to checking for email from this year 2016 as an email appears to be deleted and the files that were it in, not saved/ download as he thought had occurred. &nbsp;

...I know he was trying to google more information, so he might try this first, but I recalled how you assisted me so wanted to ask a few questions.


...If time machine has a healthy set of backups dating back over a year or so, there&rsquo;s a good chance we can get what they need. &nbsp;]]></content:encoded></item><item><title>Where did my share menu items go?</title><dc:creator>sells@mac.com</dc:creator><category>MacOS</category><dc:date>2016-12-15T19:42:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sharemenuitemsgone.php#unique-entry-id-1318</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sharemenuitemsgone.php#unique-entry-id-1318</guid><content:encoded><![CDATA[Scotty after updating my computer, some options are missing from my share menu like twitter or mail.  

.../System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed


...It may take a few minutes but eventually the command should finish. 
]]></content:encoded></item><item><title>My email won&#x27;t go out. Please help</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>passwords</category><dc:date>2016-12-15T17:25:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outgoingemailpwserver.php#unique-entry-id-1317</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outgoingemailpwserver.php#unique-entry-id-1317</guid><content:encoded><![CDATA[Scotty after updating my computer, some options are missing from my share menu like twitter or mail.  

.../System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed


...It may take a few minutes but eventually the command should finish. 
]]></content:encoded></item><item><title>How to restore from a time machine backup using migration assistant.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2016-12-12T19:08:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupmigrast.php#unique-entry-id-1316</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupmigrast.php#unique-entry-id-1316</guid><content:encoded><![CDATA[All other applications will quit and you'll be presented with the choice of restoration sources.  ...  Once the migration is complete, keep in mind you still have the original admin that you'll want to delete.  


...Select the user you wish to delete and hit the minus button in the bottom left corner.  ]]></content:encoded></item><item><title>Alternatives to Airport Routers</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2016-12-04T22:05:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportaltern.php#unique-entry-id-1315</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportaltern.php#unique-entry-id-1315</guid><content:encoded><![CDATA[I work with many homes over 3000 square feet which means that for most homes in my client list, one router will not do. 


...If you buy an extreme right now, you are going to be fine for the next several years until the next 802.11 standard is adopted and the speed of your ISP goes up.    For most of us, Time Warner and ATT have still not pushed speeds over 300 mbps out so even an older 802.11n router is actually fine for our home networks for now.  
]]></content:encoded></item><item><title>iPhone 6S battery replacement program</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2016-12-04T21:17:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphone6sbat.php#unique-entry-id-1314</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphone6sbat.php#unique-entry-id-1314</guid><content:encoded><![CDATA[My iphone 6 battery isn't lasting long enough.   What can I do?


...Check to see if your phone qualifies for the replacement program by going here.  ]]></content:encoded></item><item><title>Is it time for a new computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2016-11-30T20:59:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newcomptime.php#unique-entry-id-1313</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newcomptime.php#unique-entry-id-1313</guid><content:encoded><![CDATA[There are instances where processes can get stuck running full speed in the background and therefore take up cpu time causing the computer to feel very slow. &nbsp;

...The last thing to consider is the idea that as we update our devices we are asking them to run new operating systems and applications that have been written to run best on the most modern hardware. &nbsp;...  A 4-5 year old computer still has a few years of usefulness left so I would expect this reason to be the case for your speed issues. &nbsp;
]]></content:encoded></item><item><title>Spilled juice on laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2016-11-30T18:05:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/Liquiddamage.php#unique-entry-id-1312</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/Liquiddamage.php#unique-entry-id-1312</guid><content:encoded><![CDATA[The Apple Store guy says that there is a protocol for getting that fixed that is $750. 

...Apple has a repair tier for damage and it's quite expensive.  ...  Anything past that point in age, probably better off purchasing a new computer in my opinion.  ]]></content:encoded></item><item><title>Autosave?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2016-11-29T19:57:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0f52139f8a634283a372ccd7609d00e1-1311.php#unique-entry-id-1311</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0f52139f8a634283a372ccd7609d00e1-1311.php#unique-entry-id-1311</guid><content:encoded><![CDATA[Is there anyway to restore/retrieve changes I made? &nbsp;...  I really don&rsquo;t want to start over if at all possible.&nbsp;


...Depending on the application you were using when writing the document, try looking under File in the menu bar and selecting &ldquo;revert&rdquo; then browse all versions.
]]></content:encoded></item><item><title>Can I get the music off an old iPod?</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><category>iTunes/iPod</category><dc:date>2016-08-26T11:42:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iriprescue.php#unique-entry-id-1310</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iriprescue.php#unique-entry-id-1310</guid><content:encoded><![CDATA[If so, I would happily pay to have that accomplished as II am afraid that I could lose the music forever. 

...However, there is sometimes a need to actually retrieve the music from an iPod due to circumstances like the one you mentioned.  ...  I'd be happy to assist if you need but I would suggest you give it a try first.  iRip costs $25 and is available here.  ]]></content:encoded></item><item><title>Do not fall for these tricks&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2016-08-26T11:26:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontfallformk.php#unique-entry-id-1309</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontfallformk.php#unique-entry-id-1309</guid><content:encoded><![CDATA[I tried to take a screen shot of a window that has appeared on my computer several times in the past 24 hours; but lost it before I could send it to you. &nbsp;...  I see no Apple ID on either of the screens; the first one is &ldquo;powered by Amazon&rdquo; and the smaller second one simply has a robot looking (Michelin Man) icon on it. &nbsp;  So far, I have done the scan, and it is now saying that I can clean 2.7 GB of junk files, but I hesitate to go any further until you can confirm that is legit?! &nbsp;]]></content:encoded></item><item><title>Is online backup a good idea?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2016-08-26T11:10:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onlinebackupnotforme.php#unique-entry-id-1308</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onlinebackupnotforme.php#unique-entry-id-1308</guid><content:encoded><![CDATA[I tried to take a screen shot of a window that has appeared on my computer several times in the past 24 hours; but lost it before I could send it to you. &nbsp;...  I see no Apple ID on either of the screens; the first one is &ldquo;powered by Amazon&rdquo; and the smaller second one simply has a robot looking (Michelin Man) icon on it. &nbsp;  So far, I have done the scan, and it is now saying that I can clean 2.7 GB of junk files, but I hesitate to go any further until you can confirm that is legit?! &nbsp;]]></content:encoded></item><item><title>How can I turn on items in the left column tool bar?</title><dc:creator>sells@mac.com</dc:creator><category>Back to my Mac</category><category>finder</category><dc:date>2016-08-12T12:57:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/btmmfinder.php#unique-entry-id-1307</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/btmmfinder.php#unique-entry-id-1307</guid><content:encoded><![CDATA[I am unable to see that left column in the finder...the "Toolbar" is greyed out in view. 

...Now go to the top left hand corner of your computer and select "preferences" under the word Finder in the menu bar.  ...  The item should now appear in your finder window on the left hand column.  ]]></content:encoded></item><item><title>Can&#x27;t get to email stored in a folder</title><dc:creator>sells@mac.com</dc:creator><category>Back to my Mac</category><dc:date>2016-08-12T11:33:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imapfolders.php#unique-entry-id-1306</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imapfolders.php#unique-entry-id-1306</guid><content:encoded><![CDATA[The most likely explanation is that when you created the folder, you chose to create it using the "on my mac" option instead of in the respective cloud of whatever email account you are using.    Each email account has the ability to store folders in the cloud (on its server) so you have access to them on other devices.  (as long as its an imap or exchange email account. pop email does not support this function)  


...If you have "back to my mac" enabled on the home computer within iCloud settings in system preferences then you might see it as an item in the left column of your finder window. ]]></content:encoded></item><item><title>Do you work on PCs?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2016-08-11T12:14:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notpc.php#unique-entry-id-1305</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notpc.php#unique-entry-id-1305</guid><content:encoded><![CDATA[Scotty, do you work on Windows machines.   PCs?


...No.]]></content:encoded></item><item><title>Do I need a surge protector?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2016-08-10T20:58:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/surgeprotectorjoke.php#unique-entry-id-1304</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/surgeprotectorjoke.php#unique-entry-id-1304</guid><content:encoded><![CDATA[I see computers all the time that are plugged into uninterrupted power supplies or surge protectors and they still get fried when a storm hits.  ...  So surge protector simply make us feel better about ourselves but ultimately, if lightning hits, if your computer is plugged into the wall in any way, that lightning will find its way to the device.  

...All that being said, any surge protector is fine but if the big one hits, it won't matter.  ]]></content:encoded></item><item><title>AppleID relationships and other issues.</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2016-08-10T20:58:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hisandhersappid.php#unique-entry-id-1303</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hisandhersappid.php#unique-entry-id-1303</guid><content:encoded><![CDATA[On the next screen be sure to turn on "Share My Location" and then below that, chose the device you wish to be located from.  

...2.  in regard to son and husband still being attached, not 100% sure what you mean but I think you mean: are they still associated to each other.  ...  Other than being logged into the same Apple ID to make purchases under the store, each person in your family has their own iCloud account completely separate fro the others.  ]]></content:encoded></item><item><title>Lone airport utility?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2016-08-10T20:52:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportblinkbehindtv.php#unique-entry-id-1302</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportblinkbehindtv.php#unique-entry-id-1302</guid><content:encoded><![CDATA[An airport express can blink yellow if it&rsquo;s having a problem or if it simply needs an update. &nbsp;...  Not sure what room your AppleTV was in but if it was the room across from the kitchen downstairs where the xbox was temporarily then any Apple TV placed at that television should still be getting an adequate signal since it is so close to the larger router in your data closet on the other side of the house near the stairs. &nbsp;  If you would like to re-add the airport express, you can hold down the reset button on the back and then use airport utility to re add it to the network. &nbsp;]]></content:encoded></item><item><title>Putting the time machine clock back in the menu bar.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2016-08-10T00:24:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemclockmenubar.php#unique-entry-id-1301</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemclockmenubar.php#unique-entry-id-1301</guid><content:encoded><![CDATA[An airport express can blink yellow if it&rsquo;s having a problem or if it simply needs an update. &nbsp;...  Not sure what room your AppleTV was in but if it was the room across from the kitchen downstairs where the xbox was temporarily then any Apple TV placed at that television should still be getting an adequate signal since it is so close to the larger router in your data closet on the other side of the house near the stairs. &nbsp;  If you would like to re-add the airport express, you can hold down the reset button on the back and then use airport utility to re add it to the network. &nbsp;]]></content:encoded></item><item><title>My computer hasn&#x27;t backed up in over 30 days</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2016-08-08T22:21:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/30daybackupmessage.php#unique-entry-id-1300</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/30daybackupmessage.php#unique-entry-id-1300</guid><content:encoded><![CDATA[When we choose to have time machine back up to more than one drive, for instance: a home backup and an off site backup that we rotate, if you do not rotate the other drive back in within 30 days, your computer will display the message "your computer has not backed up in over 30 days".  ...  What it should really be saying is "we haven't seen the other hard drive you're backing up to in over 30 days".  ...  One way to see if your current drive is doing its job with Time Machine is to select the small clock in the menu bar (right hand side near the time display).  ]]></content:encoded></item><item><title>Startup Disk is full message</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2016-06-23T00:53:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/startupdiskfull.php#unique-entry-id-1299</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/startupdiskfull.php#unique-entry-id-1299</guid><content:encoded><![CDATA[Do you have any suggestions, such as hooking up another tera byte, or should I make an appointment for you to come over?


...2. find items you don't need and move them to an external drive (that should also be backed up)


...Keep in mind you have to find enough data to move or delete to make an impact on freeing up space.  ]]></content:encoded></item><item><title>Restoring deleted Dropbox files</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2016-06-14T13:44:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restoringdropboxfiles.php#unique-entry-id-1298</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restoringdropboxfiles.php#unique-entry-id-1298</guid><content:encoded><![CDATA[Unfortunately a Dropbox folder I need was deleted and no longer accessible on the gallery desktop. 

...Dropbox gives us the ability to restore recently deleted items.    To find these, go to dropbox.com and log in under the account you're looking to restore the data from.  
]]></content:encoded></item><item><title>Email server not working outside business office.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2016-06-02T22:10:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailfailsoutsideoffice.php#unique-entry-id-1297</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailfailsoutsideoffice.php#unique-entry-id-1297</guid><content:encoded><![CDATA[We&rsquo;ll need a way of testing the connection from another outside source besides your local wifi network due to the fact that it is problematic based on your location. &nbsp;  Maybe our better option is for me to remote in to your computer when you are home. &nbsp;...  The problem with working on your computer remotely is that I may have to change some settings that will kick the computer off the network temporarily and we&rsquo;ll have to re establish our connection several times. &nbsp;]]></content:encoded></item><item><title>iCloud Photo Library not updating</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2016-05-22T21:11:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notupdate.php#unique-entry-id-1296</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notupdate.php#unique-entry-id-1296</guid><content:encoded><![CDATA[The best strategy I've found is to first make sure your upload speed is very strong on your network by having your computer close to your router or even better, directly connected via ethernet.  ...  Then resign back in and re-enable iCloud photo library syncing in either Photos preferences or System preferences iCloud preference pane.    You can then go back to Photos and in preferences and check to see if the progress has started back on the upload once again.  
]]></content:encoded></item><item><title>Can I get a deleted text message back?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iCloud</category><category>Backup</category><dc:date>2016-05-17T01:12:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ineedmytextmessage.php#unique-entry-id-1295</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ineedmytextmessage.php#unique-entry-id-1295</guid><content:encoded><![CDATA[If their phone was backing up to iCloud then it may be possible to restore an older phone using that iCloud backup. ...  The FBI can usually subpoena to get them but they don't normally just retrieve them for customers. ...  Problem being that if the message was not on the phone very long, chances are it may not have been included in an iCloud backup since those only happen over wifi.  ]]></content:encoded></item><item><title>When Youtube is not Youtube.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2016-05-03T12:13:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/donthaveavirus.php#unique-entry-id-1294</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/donthaveavirus.php#unique-entry-id-1294</guid><content:encoded><![CDATA[Went to youtube official page and now a popup saying I need to send my name and password to 'cumbby.in:80. &nbsp;force quit does not help.


...Usually poses as a different site and force quitting and restarting your browser only takes you right back to the same place.  ...  For example, if you add an extra y to nytimes.com you will go to a completely bogus site.  
]]></content:encoded></item><item><title>Time Capsule HD erase walkthrough</title><dc:creator>sells@mac.com</dc:creator><category>time capsule</category><dc:date>2016-04-21T11:48:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasinghdontc.php#unique-entry-id-1293</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasinghdontc.php#unique-entry-id-1293</guid><content:encoded><![CDATA[You can also select to secure the disk with its own password instead of "device password".    This gives you the ability to further secure the HD with a different password other than the wifi password.  

...If there is extremely sensitive data on the drive, then you may choose to zero out the drive with one or more passes.  ]]></content:encoded></item><item><title>Finale crashing at start</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2016-04-13T22:05:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/finalecrashing.php#unique-entry-id-1292</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/finalecrashing.php#unique-entry-id-1292</guid><content:encoded><![CDATA[Finale music software is crashing every time I try to use it.  


...I would start by first tossing out a few support files that may be corrupt then restart your computer allowing them to rebuild.  


...To get to this library folder, hold down option in the finder while selecting "go" from the menu bar.  ]]></content:encoded></item><item><title>Did you break my wifi?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2016-04-13T21:38:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wifinotbroken.php#unique-entry-id-1291</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wifinotbroken.php#unique-entry-id-1291</guid><content:encoded><![CDATA[Scotty ,after you fixed my wifi network now my internet is not working on my desktop.


 Any chance u can come back to the house


...Did you use the airport icon at the top right hand corner of the computer to join the new wifi network?
]]></content:encoded></item><item><title>Godaddy email stopped working after 10.11 upgrade</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2016-04-13T21:36:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/elcapgodad.php#unique-entry-id-1290</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/elcapgodad.php#unique-entry-id-1290</guid><content:encoded><![CDATA[After selecting the first account to the left (you have 3) select Outgoing Mail Server (SMTP) from the menu


...If it's still not working you might try deleting the outgoing server settings then re-entering them again. &nbsp;

...You may also want to name each outgoing account setting differently so that in mail prefs you can assign each outgoing server to its own correct account. &nbsp;
]]></content:encoded></item><item><title>Why is my Child getting my text messages?</title><dc:creator>sells@mac.com</dc:creator><category>Messages</category><dc:date>2016-04-13T12:42:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/childgetstexts.php#unique-entry-id-1289</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/childgetstexts.php#unique-entry-id-1289</guid><content:encoded><![CDATA[To ensure another family member is not mixed up in your own texts you will need to sign out of your iCloud account on his/her devices.  iPad, iPhone, iPod Touch.  

...Lastly, it's not a bad idea to go into your own iOS device (phone) and go to messages preferences just as you did before.  ...  If you do see other emails listed, you can select the "i" to the far right to remove that email from your iCloud associated emails.  ]]></content:encoded></item><item><title>iTunes playlist not moving to iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>itunes match</category><dc:date>2016-04-12T20:38:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/playlistmystery.php#unique-entry-id-1288</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/playlistmystery.php#unique-entry-id-1288</guid><content:encoded><![CDATA[	* The music may be from a different iTunes account and are not authorized to be played on your computer.  ...  If not, you can right click and get info then under "File" you can see if it was a purchased item.


...There are other services such as iCloud music library or iTunes Match that move music to the iOS device over the internet instead of over a wire during a direct sync.  
]]></content:encoded></item><item><title>iCloud Photo library not syncing</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>photos</category><dc:date>2016-04-12T20:12:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudphlibnotsyncing.php#unique-entry-id-1287</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudphlibnotsyncing.php#unique-entry-id-1287</guid><content:encoded><![CDATA[After we turned on iCloud photo library my photos still have not moved over to my computer.


...Be sure you have the Photos application open on both your iMac and your laptop and leave them open. ...  If you don&rsquo;t see progress being made you can always uncheck &ldquo;iCloud photo library&rdquo; and recheck it. &nbsp;]]></content:encoded></item><item><title>Dealing with junk mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2016-04-11T17:12:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ridjunkmail.php#unique-entry-id-1285</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ridjunkmail.php#unique-entry-id-1285</guid><content:encoded><![CDATA[When you click to unsubscribe from an email list, often what you've actually done is told that sender you actually looked at the content.  

...In this case, the best thing to do is use the phone's or computer's ability to label it as junk.  

...Just realize if you change your mind and want to start seeing emails from that person in the future, you'll need to remove that rule.  ]]></content:encoded></item><item><title>How do I delete pictures in iCloud Photo Library?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2016-04-06T21:04:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingpicphotos.php#unique-entry-id-1284</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingpicphotos.php#unique-entry-id-1284</guid><content:encoded><![CDATA[If I delete a photo on any device, does that delete it everywhere?


...However, the photo will go in the "Recently Deleted Items" folder where it will live for 40 days before being permanently deleted.    If you want to speed up the process you can also manually empty that folder as well. 
]]></content:encoded></item><item><title>My computer says &#x22;your apple ID and phone number are now being used for iMessage&#x22; What&#x27;s going on?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2016-04-06T12:54:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imessagenewdevice.php#unique-entry-id-1283</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imessagenewdevice.php#unique-entry-id-1283</guid><content:encoded><![CDATA["Your Applle ID and phone number are now being used by iMessage for your new Mac."


...Seeing this message is completely normal when a person signs into their iCloud account under messages or FaceTime under a new or different device.  ...  Essentially, your phone number becomes associated with your Apple ID so you can make calls and text from computers and iPads as well as your phone.  
]]></content:encoded></item><item><title>Is Photos upload slowing down my internet?</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2016-04-06T12:44:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noitsnot.php#unique-entry-id-1282</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noitsnot.php#unique-entry-id-1282</guid><content:encoded><![CDATA[Uploading over 200 gigs of pictures takes lots of time as we discussed and can use a lot of internet bandwidth while the process completes.  ...  If you'd like to pause your uploading process, you can go into Photos preferences and select "pause for one day".  

...More likely is that your internet is slow for it's on reasons concerning your provider rather than Photos taking up lots of bandwidth.  ]]></content:encoded></item><item><title>How do I turn off the 6 digit passcode on my Apple ID?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2016-04-06T11:35:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/6digitverif.php#unique-entry-id-1280</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/6digitverif.php#unique-entry-id-1280</guid><content:encoded><![CDATA[To turn off two-factor authentication, sign in to your&nbsp;Apple ID account page&nbsp;and&nbsp;click Edit in the Security section. 

...Click "Turn Off Two-Factor Authentication" at the bottom of the email to restore your Apple ID to its previous security settings. 

...To turn on 6 digit verification on your Apple ID follow either of these steps for iOS or Mac OS El Capitan:
]]></content:encoded></item><item><title>I think I have a virus</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2016-04-05T21:59:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noyoudonthaveavirus.php#unique-entry-id-1279</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noyoudonthaveavirus.php#unique-entry-id-1279</guid><content:encoded><![CDATA[To turn off two-factor authentication, sign in to your&nbsp;Apple ID account page&nbsp;and&nbsp;click Edit in the Security section. 

...Click "Turn Off Two-Factor Authentication" at the bottom of the email to restore your Apple ID to its previous security settings. 

...To turn on 6 digit verification on your Apple ID follow either of these steps for iOS or Mac OS El Capitan:
]]></content:encoded></item><item><title>Should it take this long to migrate my email after upgrade?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2016-04-05T21:41:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailandribbon.php#unique-entry-id-1278</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailandribbon.php#unique-entry-id-1278</guid><content:encoded><![CDATA[Should my mail sync up to what it was before- with the different account info and all old messages or do I have to enter in account info again?&nbsp;


...Yes, it is normal for Mail to take quite a long time transition to a new operating system's mail program when changing the hard drive or updating the OS.  

...In regards to that ribbon cable, you should be able to power off the machine and back on again a couple times and be up and running.  ]]></content:encoded></item><item><title>Why is my computer talking to me?</title><dc:creator>sells@mac.com</dc:creator><category>Accessibility</category><dc:date>2016-04-03T01:40:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/voiceoverprob.php#unique-entry-id-1277</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/voiceoverprob.php#unique-entry-id-1277</guid><content:encoded><![CDATA[Hey Scotty, have a voice telling me everything I am typing and doing, &nbsp;what is this and how do I get rid of it and where did it come from. &nbsp;


...It's a feature designed to assist people who may have sight impairments  To undo this, go to system preferences/Accessibility then click on "Voice Over".    Uncheck the box and you should be good to go once again.  
]]></content:encoded></item><item><title>Which version of Office without a CD drive?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2016-04-03T01:25:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/b5021794d49ba63e4b12097f5b21a439-1276.php#unique-entry-id-1276</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/b5021794d49ba63e4b12097f5b21a439-1276.php#unique-entry-id-1276</guid><content:encoded><![CDATA[Need to add Microsoft Word/Excel for classes and work to computer without CD drive - which version - order or purchase at Store?


...Microsoft would now prefer you now subscribe to office for around $10 a month.  ...  If you have to use Office then I feel that is still the best way to go.  ]]></content:encoded></item><item><title>2.4 ghz mac worth upgrading?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2016-04-03T00:47:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ramfor24ghzimac.php#unique-entry-id-1275</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ramfor24ghzimac.php#unique-entry-id-1275</guid><content:encoded><![CDATA[In my experience, an extremely sluggish and "unusable" experience on an iMac usually means dead hard drive.  9 out of 10 times its a failed drive.  ...  That said, considering the age of the machine, it's very close to borderline not really worth the cost of the replacement drive ($260) at this point.  ...  That would of course help.  www.crucial.com is a great place to buy ram.  4 gigs on that older model shouldn't cost much at all.  ]]></content:encoded></item><item><title>Does an Apple ID have to be an email?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2016-04-03T00:19:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudvsitunesid.php#unique-entry-id-1274</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudvsitunesid.php#unique-entry-id-1274</guid><content:encoded><![CDATA[People who make Apple IDs based on RR or ATT email addresses end up abandoning those addresses later and think they have to change their Apple ID's which is not the case, but leads to problems down the road.  


When creating an Apple ID for your child you can either use an already existing one or create a free email address xxxxx@icloud.com.  ...  I personally prefer children under 18 (still in the household) to share the parents iTunes ID but have their own iCloud ID.  ]]></content:encoded></item><item><title>Do you replace hard drives?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2016-04-03T00:16:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yestohds.php#unique-entry-id-1273</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yestohds.php#unique-entry-id-1273</guid><content:encoded><![CDATA[People who make Apple IDs based on RR or ATT email addresses end up abandoning those addresses later and think they have to change their Apple ID's which is not the case, but leads to problems down the road.  


When creating an Apple ID for your child you can either use an already existing one or create a free email address xxxxx@icloud.com.  ...  I personally prefer children under 18 (still in the household) to share the parents iTunes ID but have their own iCloud ID.  ]]></content:encoded></item><item><title>How to add a printer to your network</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2016-03-19T19:33:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printeraddinstruct.php#unique-entry-id-1272</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printeraddinstruct.php#unique-entry-id-1272</guid><content:encoded><![CDATA[I went to the Genius bar earlier today and it was confirmed I need a new hard drive.   I'm hoping to get this fixed as soon as possible and I thought I'd reach out to see if you were able to service it or if you had a recommendation of someone else in the Lake Norman area who could.&nbsp;


...If you would like me to replace the drive for you, you can schedule a pickup/dropoff via the front page of my website. ]]></content:encoded></item><item><title>Important step when moving your Photos library to an external drive</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2016-03-19T08:22:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudsystemlibrary.php#unique-entry-id-1271</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudsystemlibrary.php#unique-entry-id-1271</guid><content:encoded><![CDATA[Scotty, I followed instructions in on moving my photo library to an external drive  but when I opened Photos w options button down and chose the media/photoliabrary, I got this message..... 

...In your case, now one in then internal drive and (the same one) living on an external "media" drive.  iCloud can only designate one Photos library per machine to sync with its iCloud photo library function.  

...After this is complete and you have a backup of both your internal hard drive and the new external media drive then you can delete the internal hard drive's Photos library therefore reclaiming the 400+ gigs of space.  ]]></content:encoded></item><item><title>Leave drives connected during an OS install?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2016-03-17T22:23:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drivesunmount.php#unique-entry-id-1270</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drivesunmount.php#unique-entry-id-1270</guid><content:encoded><![CDATA[It doesn&rsquo;t really matter at all, but to avoid any confusion, I would suggest unmounting those external drives.    It will speed things up a small bit and will prevent you from accidentally installing 10.11 on the wrong drive.  

...In the end, it really doessn&rsquo;t matter however as long as you pay attention to which drive you&rsquo;re installing the OS onto.  ]]></content:encoded></item><item><title>Email is taking forever to download</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2016-03-17T22:19:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ef57f888246dabc21bf8f0b95a652802-1269.php#unique-entry-id-1269</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ef57f888246dabc21bf8f0b95a652802-1269.php#unique-entry-id-1269</guid><content:encoded><![CDATA[After deleting and re adding my AOL email account my messages seem to have stopped downloading with about 1000 more to go. 

...It sometimes takes a very long time for your email to resolve with the server.    If you&rsquo;d like to speed things up you can refer to this answer about mailbox behaviors.  ]]></content:encoded></item><item><title>New computer doesn&#x27;t find printer</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2016-03-17T22:09:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printeroffline.php#unique-entry-id-1268</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printeroffline.php#unique-entry-id-1268</guid><content:encoded><![CDATA[She just got a new macBook Air and we are having trouble connecting the printer to the computer.   The printer says it is connected but the computer says it is offline. 

...Is there a very particular driver the printer needs in order to work with 10.11?  ]]></content:encoded></item><item><title>Email junk&#x2c; drafts and sent not behaving</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2016-03-17T21:47:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailboxbehav.php#unique-entry-id-1267</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailboxbehav.php#unique-entry-id-1267</guid><content:encoded><![CDATA[Lots of junk coming in and when I flag it as junk, it goes away, then comes back in the inbox the next time I open the Inbox, exact same emails. &nbsp;

...While a case can be made for storing sent items on the server (the second checkbox listed above) I still prefer that be left unselected.  

...When a very large revision of each operating system is released (say 10.11 to 10.12) you&rsquo;ll have to agree to a completely new terms of service so that would not be included in auto updates.  ]]></content:encoded></item><item><title>Parental Software for iOS</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2016-03-17T13:24:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/secureteen.php#unique-entry-id-1266</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/secureteen.php#unique-entry-id-1266</guid><content:encoded><![CDATA[Yes, they grant permission in some cases as apps are approved in the App Store but it&rsquo;s very rare and the app has to have a good reason to be allowed to ask permission to see content from another app.  

...As long as you remember that in the end, your children will do whatever they want whether you realize it or not all you can hope for is to be able to communicate with them and be in the position that they allow you in their loop when their digital social lives need guidance.    You can&rsquo;t stop your children from exploring the internet and making social mistakes but you can let them know that you are on their side when things go wrong.  ]]></content:encoded></item><item><title>Freeing up space on Macbook</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2016-03-16T10:02:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wickedsaltyassist.php#unique-entry-id-1264</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wickedsaltyassist.php#unique-entry-id-1264</guid><content:encoded><![CDATA[I would suggest right clicking on the backup folder to get info in order to see the size of the folder.  ...  Simply delete that backup folder.  (then empty the trash)  You won&rsquo;t have a backup of your phone now but you&rsquo;ll have more hard drive space.  

...Plus, it would be fun to share my wife and mine sailing story with you on what an influence your videos have been on us.  ]]></content:encoded></item><item><title>No&#x2c; you don&#x27;t have a virus&#x2c; but...</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2015-12-09T22:58:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontbefooled.php#unique-entry-id-1263</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontbefooled.php#unique-entry-id-1263</guid><content:encoded><![CDATA[While we don't have to worry much about that, we do need to be careful not to fall for the terrible ads that have been appearing lately.  ...  So here are a few tips to get yourself out of the tar pit you find yourself in from time to time on the internet these days.


...Don't fall for the warnings that you don't have a firewall, or that your security is in jeopardy, or that your social security number has been compromised.  ]]></content:encoded></item><item><title>The Capitan messes up Christmas Cards</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2015-12-09T12:21:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/captaincards.php#unique-entry-id-1262</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/captaincards.php#unique-entry-id-1262</guid><content:encoded><![CDATA[You've probably figured out by now that if you updated to El Capitan 10.11 on your mac, you can no longer select multiple contacts at once in order to convert them from a person to a company.    This means when it comes time to print out labels using the contacts app, you can't print labels using the company line to make your card addresses nice.  

...I've not yet found an El Capitan work around yet, but what we can do is log into your iCloud account via a Yosemite Mac, switch the cards, then print the address labels, then switch them back.  ]]></content:encoded></item><item><title>Blue Screen on Mac may mean graphics card</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2015-07-13T13:31:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bluescreenfailing.php#unique-entry-id-1261</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bluescreenfailing.php#unique-entry-id-1261</guid><content:encoded><![CDATA[The graphics card is soldered onto the logic board and is not considered a replaceable part.    The entire logic board would need to be replaced and that is an expensive part.  


If you are experiencing video issues like flashing screen, artifacts on the screen, blocks, lines, or static, these are all symptoms of a failing graphics card.  ]]></content:encoded></item><item><title>Malware comes to the Mac</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2015-07-13T13:07:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/malwareslowsdownmac.php#unique-entry-id-1260</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/malwareslowsdownmac.php#unique-entry-id-1260</guid><content:encoded><![CDATA[You helped clean up my mac a few months ago because it was very slow and giving me the rainbow spinning all the time. &nbsp;...  I was considering upgrading to a new desk top with more space and possibly faster, but didn&rsquo;t want to do so if I was going to get these same problems. &nbsp;

...I human being that lives in the house has to fall for the marketing trick of "your mac is running slow..click here and your prayers will be answered."   ]]></content:encoded></item><item><title>Changes for Fall 2015</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2015-07-10T23:21:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pricingtermschanges.php#unique-entry-id-1259</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pricingtermschanges.php#unique-entry-id-1259</guid><content:encoded><![CDATA[First, as always, I'd like to thank everyone who has chosen Sells Consulting as their in-home Apple Consulting service in the Charlotte area as well as all of those I work with remotely online throughout the U.S.  

...Again, thank you so much for your loyalty as I continue to grow my business by assisting you with the task of navigating the sometimes frustrating world of all things Apple including iCloud, iOS, parenting and whatever else comes our way.


To kick off the new Town Hall process, I&rsquo;d like to invite you to join me free of charge by using the access code: APPLEBITE (expires Sept. 1st) at signup. ]]></content:encoded></item><item><title>Changes are on the way.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2015-07-09T04:56:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/businesschanges.php#unique-entry-id-1258</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/businesschanges.php#unique-entry-id-1258</guid><content:encoded><![CDATA[In the coming weeks, I'll be implementing a few changes to my business.    Along with a new pricing structure, I'll be offering certain services on certain days as well as incorporating more social media directly on the site.    Stay tuned.]]></content:encoded></item><item><title>Reseting your pw in OS X Yosemite</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2015-03-02T21:57:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetpasswordosxyos.php#unique-entry-id-1257</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetpasswordosxyos.php#unique-entry-id-1257</guid><content:encoded><![CDATA[It requires booting the computer in Recovery mode, opening terminal, entering the secret command &ldquo;resetpassword&rdquo; which triggers the password reset tool then changing the password from there. &nbsp;  If you&rsquo;ve never done it before it can be a bit intimidating but overall it&rsquo;s not too hard. &nbsp; ...  Or if you&rsquo;d like to try on your own, here&rsquo;s a step by step guide: &nbsp;http://www.macobserver.com/tmo/article/os-x-yosemite-how-to-reset-your-administrator-password]]></content:encoded></item><item><title>How to block someone from contacting you.</title><dc:creator>sells@mac.com</dc:creator><category>privacy</category><dc:date>2015-03-02T21:37:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/getoutofmylife.php#unique-entry-id-1256</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/getoutofmylife.php#unique-entry-id-1256</guid><content:encoded><![CDATA[I'm having some difficulty with an old acquaintance and I'd like to block him from calling and from sending text as well as emails. 

...From either the text messaging app or voicemail app you&rsquo;ll notice beside the contact in question, the letter &ldquo;i&rdquo; in a small circle.  

...Now as you probably already know, some people just don&rsquo;t get the hint and they&rsquo;ll sometimes go to great lengths to stay connected.  ]]></content:encoded></item><item><title>Trouble Downloading Yosemite</title><dc:creator>sells@mac.com</dc:creator><category>Yosemite</category><dc:date>2015-02-27T21:02:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dlyos.php#unique-entry-id-1255</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dlyos.php#unique-entry-id-1255</guid><content:encoded><![CDATA[How do I install Yosemite?


...In the App Store on your Mac (the Blue icon with the image of an &ldquo;A&rdquo;) go to Updates and see if it&rsquo;s listed as in the process of downloading or maybe have completed the download.    If so, there would be an icon saying &ldquo;install&rdquo; or &ldquo;continue&rdquo;.  
]]></content:encoded></item><item><title>Was I hacked?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2015-02-27T12:54:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/accounthackfeb.php#unique-entry-id-1254</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/accounthackfeb.php#unique-entry-id-1254</guid><content:encoded><![CDATA[Also, I tried again with the security questions and it does not accept my birthdate (which I think was used to set it up) or husbands. &nbsp;

...This is a very frustrating step but we should keep in mind that they are trying to protect your account and make us work very hard to prove that WE are the ones telling the truth before they make changes to your account or give up information about that account.    I suggest that people get a nice cup of coffee, relax, call AppleCare and be prepared to have a long frustrating conversation with the person on the other end.  ]]></content:encoded></item><item><title>Time Capsule fails infinity</title><dc:creator>sells@mac.com</dc:creator><category>time capsule</category><category>Backup</category><dc:date>2015-02-27T11:56:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tcseagate.php#unique-entry-id-1253</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tcseagate.php#unique-entry-id-1253</guid><content:encoded><![CDATA[It tells me there is a problem connecting to my time capsule and to contact my administrator? 

...Sounds like maybe the computer is still trying to connect to your time capsule drive thinking it needs to back up to that as well. &nbsp;  And it&rsquo;s fine to use Time Capsule as a secondary backup, just not the primary one. &nbsp;]]></content:encoded></item><item><title>Fan running loud after HD replacement</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2015-02-27T11:41:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdfancontrolserialdown.php#unique-entry-id-1252</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdfancontrolserialdown.php#unique-entry-id-1252</guid><content:encoded><![CDATA[It tells me there is a problem connecting to my time capsule and to contact my administrator? 

...Sounds like maybe the computer is still trying to connect to your time capsule drive thinking it needs to back up to that as well. &nbsp;  And it&rsquo;s fine to use Time Capsule as a secondary backup, just not the primary one. &nbsp;]]></content:encoded></item><item><title>Outgoing mail doesn&#x27;t send at the beach house</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2015-02-26T22:24:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nomailatthebeach.php#unique-entry-id-1251</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nomailatthebeach.php#unique-entry-id-1251</guid><content:encoded><![CDATA[They did not go in the outbox, just kept getting the little box that said something like "do you want to try a different server"


...It&rsquo;s trying to upload a movie or many pictures and that&rsquo;s keeping all the other outgoing emails from sending.


...The beach ISP may have decided not to deliver that particular outgoing email account any more due to the port it&rsquo;s using.  ]]></content:encoded></item><item><title>Another sparse image bundle failure</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time capsule</category><dc:date>2015-02-26T22:09:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sparsedown.php#unique-entry-id-1250</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sparsedown.php#unique-entry-id-1250</guid><content:encoded><![CDATA[As a router, it&rsquo;s great but as a backup system, the method that apple chose to encapsulate your data is called a sparse image bundle. &nbsp; ...  While there are ways to resolve it, I&rsquo;ve found the easiest thing to do is simply reformat the drive and start the backup all over again. &nbsp;  However, I strongly encourage you to take the same opportunity to go out and buy a good old USB drive for backup. &nbsp;
]]></content:encoded></item><item><title>songs greyed out in itunes match</title><dc:creator>sells@mac.com</dc:creator><category>itunes match</category><dc:date>2015-02-26T22:05:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/greyoutsongs.php#unique-entry-id-1249</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/greyoutsongs.php#unique-entry-id-1249</guid><content:encoded><![CDATA[Did the iTunes match and on the iMac everything looks good but not on the iPad. &nbsp;...  The ones that I can play have aa cloud with a arrow pointing down on the right side of the screen. &nbsp;

...Hopefully the greyed out songs will be gone and only your iTunes library (matched from the cloud) will be available.  ]]></content:encoded></item><item><title>Time Capsule problems (shocking)</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time capsule</category><dc:date>2015-02-26T21:55:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapprob.php#unique-entry-id-1248</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapprob.php#unique-entry-id-1248</guid><content:encoded><![CDATA[See if you can use the finder to select the time capsule in the left column and unmount it by choosing &ldquo;eject&rdquo; in a right click.


...Go to keychain access, delete the entry associated with the time capsule, restart and re-enter the time capsule password which most likely either the exact same password as your wifi network or the word &ldquo;public&rdquo;.  


In the end, as I&rsquo;ve stated many times on my website, while I am a big proponent of time machine as a backup strategy, I am not a fan of Time Capsule as a hardware solution.  ]]></content:encoded></item><item><title>New machine or not?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2015-02-26T21:46:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buynewquestionmark.php#unique-entry-id-1247</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buynewquestionmark.php#unique-entry-id-1247</guid><content:encoded><![CDATA[2. should I just go buy a new machine with the 1TB HD and have a brand new system with Yosemite &nbsp;( will run me $2999, my current machine is worth around $1900 on ebay) &nbsp;so I will be at $1000 difference


...First you&rsquo;ll want to consider whether you can run any proprietary software on the latest version of the OS as any new computer you purchase will not run Lion.  ...  Your better option may be to offsite some data such as music/pictures onto a portable drive (which must also be included in your backup strategy) and continue to live with the drive you have.  ]]></content:encoded></item><item><title>Do I have a virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2015-02-26T21:36:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/novirusitsascam.php#unique-entry-id-1246</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/novirusitsascam.php#unique-entry-id-1246</guid><content:encoded><![CDATA[Two things-- the phone number number is not for Norton, and I do not have a Norton account. 

...You&rsquo;ve downloaded one of the many scam pieces of software such as &ldquo;tunemymac&rdquo;, &ldquo;mackeeper&rdquo;, &ldquo;installmac&rdquo; which pretend to do wonderful things for your mac, but in fact, they are tricking us into believing we have problems and should call that number where someone is waiting to convince you to give your credit card number away.  


...They pretend to look very much like Apple software but in the end, any program you install must still require your admin password.  ]]></content:encoded></item><item><title>Mail won&#x27;t retain email password for Yahoo.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2014-11-13T18:25:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailnotpwretain.php#unique-entry-id-1245</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailnotpwretain.php#unique-entry-id-1245</guid><content:encoded><![CDATA[Two things-- the phone number number is not for Norton, and I do not have a Norton account. 

...You&rsquo;ve downloaded one of the many scam pieces of software such as &ldquo;tunemymac&rdquo;, &ldquo;mackeeper&rdquo;, &ldquo;installmac&rdquo; which pretend to do wonderful things for your mac, but in fact, they are tricking us into believing we have problems and should call that number where someone is waiting to convince you to give your credit card number away.  


...They pretend to look very much like Apple software but in the end, any program you install must still require your admin password.  ]]></content:encoded></item><item><title>Dealing with home network issues.</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>wifi</category><dc:date>2014-11-13T01:44:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/networkipwoes.php#unique-entry-id-1244</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/networkipwoes.php#unique-entry-id-1244</guid><content:encoded><![CDATA[The closest thing to a virus a mac can get comes in the form of a browser plugin &nbsp;that actually routes traffic in a different way so the user is presented with a different set of ads within that browser. &nbsp;  This plugin must be installed purposefully by the user and the admin password must be entered therefore it is not actually a virus, more so just a really bad plugin that people are tricked in to installing on their own machine. &nbsp;

...This is to say either all apple routers, all linksys routers, all netgear routers, all d link routers, all belkin routers, etc&hellip; &nbsp;I have not had good experiences where there are more than one brand router working together to display the home network. &nbsp;
]]></content:encoded></item><item><title>Backup failing</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2014-11-11T22:29:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupfailing.php#unique-entry-id-1242</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupfailing.php#unique-entry-id-1242</guid><content:encoded><![CDATA[Not sure if you will respond to this - but one of my backups worked the other one keeps failing. &nbsp;

...I always start by saying every hard drive dies so it would not surprise me in the least if even a backup drive has died.    With that in mind, to see if the drive can still be used, I would suggest disconnecting all other external drives then open disk utility.  ]]></content:encoded></item><item><title>Does your payment system take Credit Cards?</title><dc:creator>sells@mac.com</dc:creator><category>financial programs</category><dc:date>2014-11-11T22:27:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/freshbookspayments.php#unique-entry-id-1241</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/freshbookspayments.php#unique-entry-id-1241</guid><content:encoded><![CDATA[The reason I want to use a company like Freshbooks is not only so they can pay it themselves (I could always just send an invoice through Paypal), but because I don't want clients to have to use paypal. &nbsp;...  I need them to be able to use their debit card with $400 on it....to give me $375 without having to sign up for anything....just by plugging in their info. 

...The money is deposited into your paypal account but the client should not have to create a paypal account in order to use it. &nbsp;]]></content:encoded></item><item><title>Printer asking for wrong type of password</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>printers</category><dc:date>2014-11-11T22:27:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notweponprinter.php#unique-entry-id-1240</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notweponprinter.php#unique-entry-id-1240</guid><content:encoded><![CDATA[If your printer is asking for a WEP password, then you are most likely in the wrong area of the setup menu on the printer. &nbsp;...  At that point you&rsquo;ll put in your wifi password and your printer can join the wifi network. &nbsp;


Afterward, go to your computer and in the system preferences under print and scan settings, &nbsp;delete the old printer then re add the printer. &nbsp;]]></content:encoded></item><item><title>Can I sync my computers?</title><dc:creator>sells@mac.com</dc:creator><category>syncing</category><dc:date>2014-11-10T23:19:12-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncingtwocomputers.php#unique-entry-id-1239</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncingtwocomputers.php#unique-entry-id-1239</guid><content:encoded><![CDATA[If your printer is asking for a WEP password, then you are most likely in the wrong area of the setup menu on the printer. &nbsp;...  At that point you&rsquo;ll put in your wifi password and your printer can join the wifi network. &nbsp;


Afterward, go to your computer and in the system preferences under print and scan settings, &nbsp;delete the old printer then re add the printer. &nbsp;]]></content:encoded></item><item><title>Yahoo email not sending out</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-11-09T20:53:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yahoooutgoing.php#unique-entry-id-1238</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yahoooutgoing.php#unique-entry-id-1238</guid><content:encoded><![CDATA[It&rsquo;s important to remember that while, we see an Apple ID as an email address, Apple does not nessacailry think of it that way.  ...  In other words, if you started making purchases 10 years ago with a yahoo email address, even though to may no longer use that address, I feel it&rsquo;s a good idea to continue to use it as an Apple ID.  

...If the yahoo account has many contacts at yahoo.com, there should be a way to export those off of yahoo.com and then import them into your parents address book.  ]]></content:encoded></item><item><title>Why is my internet slow?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2014-11-06T22:02:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/internettwrouterissue.php#unique-entry-id-1237</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/internettwrouterissue.php#unique-entry-id-1237</guid><content:encoded><![CDATA[It&rsquo;s important to remember that while, we see an Apple ID as an email address, Apple does not nessacailry think of it that way.  ...  In other words, if you started making purchases 10 years ago with a yahoo email address, even though to may no longer use that address, I feel it&rsquo;s a good idea to continue to use it as an Apple ID.  

...If the yahoo account has many contacts at yahoo.com, there should be a way to export those off of yahoo.com and then import them into your parents address book.  ]]></content:encoded></item><item><title>To Office or not to Office.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2014-11-06T21:58:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notoffice.php#unique-entry-id-1236</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notoffice.php#unique-entry-id-1236</guid><content:encoded><![CDATA[Microsoft Office has two different plans now. &nbsp;$150 upfront for the software if you can still find it as a download or their new preferred method which is subscription based. &nbsp;...  Other options include the free Office clones Open Office, www.docs.google.com, as well as Apple&rsquo;s own Pages, Keynote, and Numbers. &nbsp;  With Microsoft Office, one has the security blanket of the word &ldquo;Microsoft&rdquo; but if you don&rsquo;t mind being a little progressive, either of the other options method above would be fine. &nbsp;]]></content:encoded></item><item><title>What happened when I drug this into dropbox?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-11-05T23:02:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findtherightfile.php#unique-entry-id-1235</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findtherightfile.php#unique-entry-id-1235</guid><content:encoded><![CDATA[Remember what you&rsquo;re looking for, if you use "export to web&rdquo; within quicktime, is the actual video file. &nbsp;...  When choosing &ldquo;export to web&rdquo; within quicktime, you&rsquo;ll get a folder with many files, most of which are not videos.    Quicktime builds a folder full of html pages, links, small graphics and such that one could upload to a web server to present the video.  ]]></content:encoded></item><item><title>Why can&#x27;t my friend hear the video I sent them?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-11-05T22:50:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnupthevolume.php#unique-entry-id-1234</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnupthevolume.php#unique-entry-id-1234</guid><content:encoded><![CDATA[For example: &nbsp;Your computer&rsquo;s volume could be turned all the way up but you can&rsquo;t hear music in iTunes because iTunes&rsquo; volume is turned down. &nbsp;  Conversely, iTunes volume could be all the way up but your computer&rsquo;s system volume could be turned down so again you wouldn&rsquo;t be able to hear anything. &nbsp;


In the case of this video, your viewer should make sure their computer&rsquo;s volume is up as well as the application they are using to view the video. &nbsp;]]></content:encoded></item><item><title>TW replaced my Apple router with theirs.</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>time capsule</category><dc:date>2014-11-05T22:07:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twreplacedrouter.php#unique-entry-id-1233</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twreplacedrouter.php#unique-entry-id-1233</guid><content:encoded><![CDATA[While it will still be a few months before they go live, we will be the first to go live in Charlotte which will be great. 

...Here is my issue: I have Time Capsule in my On-Q panel as my router (quit using as a back up drive about a year ago after problems - now just use plug back up drives). 

...So in my opinion, that time capsule router should be put back in place and forget about using the TW modem/router as a router.  ]]></content:encoded></item><item><title>What happened to my AppleTV?</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2014-11-04T23:53:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvsource.php#unique-entry-id-1232</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvsource.php#unique-entry-id-1232</guid><content:encoded><![CDATA[Scotty, I was attempting to show Tommy the ABC news &nbsp;and after It came on I hit the menu button to go back to show him the slideshow. 

...On your televisions remote (the black one) you will want to hit the &ldquo;source&rdquo; button located in the middle of the remote. &nbsp;...  You may have to hit a button on the apple remote to make sure the AppleTV is awake. &nbsp;]]></content:encoded></item><item><title>Did somesome install bad stuff on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2014-11-04T23:42:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/382e0f3b7200d608f4fbd7840062178c-1231.php#unique-entry-id-1231</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/382e0f3b7200d608f4fbd7840062178c-1231.php#unique-entry-id-1231</guid><content:encoded><![CDATA[It is highly likely that the coinsedince that you hare having some work done at your home has nothing to do with your computer issue.  ...  If you HAVE in fact installed a malicious piece of software accidentally, I would be happy to remove it for you.  ...  And when I hear stories such as this one, it&rsquo;s almost always because the user of the computer installed the program and granted permission to be installed with their password.  ]]></content:encoded></item><item><title>Pages docs have disappeared</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2014-11-03T22:23:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pagesdocsdisp.php#unique-entry-id-1230</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pagesdocsdisp.php#unique-entry-id-1230</guid><content:encoded><![CDATA[However, tonight she tells me that when she tries to open the documents I put into folders in &ldquo;Documents&rdquo;, she gets the message &ldquo;cannot be opened because original item cannot be found.&rdquo; 

...This would make sense if the alias was trying to point back to the original document but having been moved from its original location, it would report the error you quoted.  ...  In the future, it may be a good idea for her to store these documents in dropbox as dropbox keeps a copy of the file even after it&rsquo;s deleted.  ]]></content:encoded></item><item><title>Will Gmail ever stop syncing on my mac?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>gmail</category><dc:date>2014-11-03T22:20:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailsyncinglongtime.php#unique-entry-id-1229</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailsyncinglongtime.php#unique-entry-id-1229</guid><content:encoded><![CDATA[Gmail box on my main computer keeps loading old messages....as soon as I delete, it loads about 500 more!!! &nbsp;

...It&rsquo;s common for Gmail to download a large number of emails initially as the server emails and the local email program balance each other out. &nbsp;...  If you&rsquo;d like to see the process happening, you can open Mail &ldquo;the stamp&rdquo; and in the menu bar under &ldquo;window&rdquo; select Activity. &nbsp;]]></content:encoded></item><item><title>What is this shell script?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-11-03T22:12:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howdoyougetyourselfintothis.php#unique-entry-id-1228</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howdoyougetyourselfintothis.php#unique-entry-id-1228</guid><content:encoded><![CDATA[Question could you tell me what this is-is it asking for a script?


...I can&rsquo;t tell from the picture you sent what exactly triggered a shell script to run.    But you do not need that to happen.  ]]></content:encoded></item><item><title>How do I create a new group in my contacts?</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2014-11-03T21:53:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contactscreatenewgroup.php#unique-entry-id-1227</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contactscreatenewgroup.php#unique-entry-id-1227</guid><content:encoded><![CDATA[How do I add a &ldquo;New Group&rdquo; to my Contacts? &nbsp;  Some of the members of this group are already in my contact list and some are not. &nbsp;


...From there you can rename the group to whatever you&rsquo;d like.  ]]></content:encoded></item><item><title>What&#x27;s my Admin password?</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><dc:date>2014-10-29T22:59:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/passwordwhat.php#unique-entry-id-1226</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/passwordwhat.php#unique-entry-id-1226</guid><content:encoded><![CDATA[And yes, the computer asks for your username and password when installing an updated version of flash.  ...  Now, if a password was never assigned then you can try leaving the password field blank and just hit enter.  ...  If a hint was created then that hint will appear after you&rsquo;ve tried to enter a password 3 times.  ]]></content:encoded></item><item><title>Resolving Apple ID purchase problems</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2014-10-29T02:00:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appleididentissue.php#unique-entry-id-1225</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appleididentissue.php#unique-entry-id-1225</guid><content:encoded><![CDATA[All of the updates were moving along smoothly until I got to the iPhoto update (which is the one I need to see my pictures) and I keep getting this message. &nbsp;  I don't know why my Apple ID has worked with all of the other updates but not this. &nbsp;

...That should give you the ability to download iPhoto under your own ID. &nbsp;
]]></content:encoded></item><item><title>iTunes starts playing by itself</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2014-10-29T01:26:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesmindofitsown.php#unique-entry-id-1224</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesmindofitsown.php#unique-entry-id-1224</guid><content:encoded><![CDATA[I don&rsquo;t know if you remember, but the last time that you were here, one of the problems was that iTunes would pop up and start playing. &nbsp;  You did something&mdash;I wasn&rsquo;t watching- and the problem did go away for a little while. &nbsp;  It slowly came back, and now it pops up every few minutes even though I am constantly hitting &ldquo;Quit iTunes&rdquo;. &nbsp;]]></content:encoded></item><item><title>Do I need my own router?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2014-10-23T15:15:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontusetwrouter.php#unique-entry-id-1223</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontusetwrouter.php#unique-entry-id-1223</guid><content:encoded><![CDATA[While the TW modem/router is required to get internet access to your home, it is not required for your wifi. &nbsp;...  Unfortunately TW now charges a rental fee for their wifi modem/router but they don&rsquo;t provide modems only which is really all we need. &nbsp;  So most clients I work with keep the modem/router supplied by their ISP but use their own routers they purchase separetly. &nbsp;]]></content:encoded></item><item><title>Where is my mail going?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-10-23T11:53:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailnotshowingup.php#unique-entry-id-1222</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailnotshowingup.php#unique-entry-id-1222</guid><content:encoded><![CDATA[I received a LivingSocial email today and when I opened it it was not from Living Social but from a realtor I&rsquo;ve been working with in the mountains. &nbsp;

...That would include deleting and re adding the email account which in your case, considering you have lots of mail still associated to an old account, can be tricky.  


...Checking your junk folder from time to time then marking the mail as &ldquo;not junk&rdquo; in your email program will help this a great deal.  
]]></content:encoded></item><item><title>I changed my AppleID password.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2014-10-23T11:45:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changedappleidpwbutnow.php#unique-entry-id-1221</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changedappleidpwbutnow.php#unique-entry-id-1221</guid><content:encoded><![CDATA[I can&rsquo;t remember my apple ID and password so I asked for a new one to be emailed to me this morning&hellip;.no email yet. &nbsp;

...In other words, once you change a password, you have to make sure ALL the applications and devices that use that password know about the new change. &nbsp;

...To find your iCloud ID which may be the same as your AppleID, go to settings and select &ldquo;iCloud&rdquo; settings. &nbsp;]]></content:encoded></item><item><title>Is this really from Apple?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2014-10-23T11:28:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fakeappleemail.php#unique-entry-id-1220</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fakeappleemail.php#unique-entry-id-1220</guid><content:encoded><![CDATA[I can&rsquo;t remember my apple ID and password so I asked for a new one to be emailed to me this morning&hellip;.no email yet. &nbsp;

...In other words, once you change a password, you have to make sure ALL the applications and devices that use that password know about the new change. &nbsp;

...To find your iCloud ID which may be the same as your AppleID, go to settings and select &ldquo;iCloud&rdquo; settings. &nbsp;]]></content:encoded></item><item><title>Keeping exchange contacts on the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>exchange</category><dc:date>2014-10-14T19:45:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keepexchangecontacts.php#unique-entry-id-1219</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keepexchangecontacts.php#unique-entry-id-1219</guid><content:encoded><![CDATA[Scotty, the "restore" we did on my iPhone today included my Outlook contacts and calendar, and left in tact the setup of my former business Exchange email. 

...If I&rsquo;m wrong then we should still be able to get the contacts and eventually delete the exchange account.    Your ultimate goal should be to get the exchange contacts out of the exchange account and into your own personal reservoir of contacts such as iCloud.  ]]></content:encoded></item><item><title>Mail not displaying html emails</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-10-14T18:06:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/htmlinemail.php#unique-entry-id-1218</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/htmlinemail.php#unique-entry-id-1218</guid><content:encoded><![CDATA[I tried checking &ldquo;view remote images&rdquo; in mail.app&rsquo;s prefs but that didn&rsquo;t work.  

...Another thing to try would be just tossing ~/Library/Preferences/com.apple.mail.plist however you could also try editing the plist file by changing PreferPlainText to No as a value.    You&rsquo;ll need a text editor like Xcode, bbedit or text wrangler to edit the plist file however.  ]]></content:encoded></item><item><title>Alphabetize folders in mail</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2014-10-14T17:20:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/alphamail.php#unique-entry-id-1217</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/alphamail.php#unique-entry-id-1217</guid><content:encoded><![CDATA[However, when I add folders, sometimes they don't add in alphabetical order and it drives me crazy because I have to move them manually. &nbsp;...  Do you know how I can mandate that all folders are saved alphabetically, no matter what computer it was added from? &nbsp;  (usually when I add a folder at home, it doesn't add alphabetically once I open up mail at my office).
]]></content:encoded></item><item><title>Spotlight reindexes after Upgrade to Mavericks</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-10-14T17:03:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/indexingtakesawhile.php#unique-entry-id-1216</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/indexingtakesawhile.php#unique-entry-id-1216</guid><content:encoded><![CDATA[Does that mean it is downloading all of the mail, and since the internet connection at my office is slow, it could take a long while before it's up to date? &nbsp;

...You will be able to use spotlight to search your email after it is over however I suggest using the actual email search bar from within Apple&rsquo;s Mail program.  ...  However, email resyncing with the server is a slow process and your slower internet connection will effect how quickly mail finishes syncing everything.  ]]></content:encoded></item><item><title>Would computer should my mother in law get?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-10-13T20:24:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpformil.php#unique-entry-id-1215</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpformil.php#unique-entry-id-1215</guid><content:encoded><![CDATA[However, the macbook pros are now so much smaller it&rsquo;s hard to argue against them. &nbsp;  The MacBook Air is a great computer for someone who has another iMac already as their main computer to store pictures, music etc&hellip; &nbsp;But I wouldn&rsquo;t suggest an Air as your main computer. &nbsp;  As far as the processor speed goes, I would probably suggest the slowest (cheapest) model.  ]]></content:encoded></item><item><title>Why can I send this email?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-10-10T01:30:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/incoorectemailaddressagain.php#unique-entry-id-1214</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/incoorectemailaddressagain.php#unique-entry-id-1214</guid><content:encoded><![CDATA[Unfortunately the picture is too unclear to make out the email address you&rsquo;re trying to send to.  ...  As before, you&rsquo;re probably trying to send an email to a non valid email address.  ex:  scotty@mac.cam instead of scotty@mac.com.  www.mcdonalds.com instead of ronald@mcdonalds.com.  etc...  Due to the lack of clarity in the picture I can&rsquo;t tell much more than that.  ]]></content:encoded></item><item><title>best way to migrate to a new phone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Backup</category><dc:date>2014-10-10T01:19:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonebackupviaitunes.php#unique-entry-id-1213</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonebackupviaitunes.php#unique-entry-id-1213</guid><content:encoded><![CDATA[The easiest way to transition to your new phone is to first plug the old one up to iTunes, make a backup.  (that should be found under the summary tab in iTunes after the phone is connected and selected in the left hand column of iTunes.)    Then after you&rsquo;ve purchased your new phone, connect the new phone to iTunes when you get home and choose to restore from a previous backup.  (the one you just made)  I find this method more thorough faster and reliable than the wireless iCloud method.    By the way, you may want to consider getting those 5k pictures off the phone and into iPhoto eventually.  ]]></content:encoded></item><item><title>Does iCloud backup my stuff?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2014-10-10T00:56:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnotbackup.php#unique-entry-id-1211</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnotbackup.php#unique-entry-id-1211</guid><content:encoded><![CDATA[my husband told me we do have a wireless hard drive already. &nbsp;not that I am not happy to buy the devices we discussed, but just in case I wanted to make sure we would not be doubling up - my book world he said it's called?


...If you were able to get it to work, it would be along the lines of a time capsule which I do not hold in high regard.  

...Yes, it temporarily backs up the most recent pictures you&rsquo;ve taken on your phone and it stores contacts and calendars but it does not store your entire photo library.  ]]></content:encoded></item><item><title>Scotty&#x27;s Mantra</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iphoto</category><dc:date>2014-10-09T00:09:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scottysmantra.php#unique-entry-id-1210</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scottysmantra.php#unique-entry-id-1210</guid><content:encoded><![CDATA[iPhoto is in charge of taking pictures off the phone&rsquo;s camera roll.  


iTunes is in charge of syncing pictures back on to the phone to carry around and enjoy.]]></content:encoded></item><item><title>It says I don&#x27;t have enough space on my phone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2014-10-08T23:42:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonestorage.php#unique-entry-id-1209</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonestorage.php#unique-entry-id-1209</guid><content:encoded><![CDATA[The only reason you may want to buy more iCloud storage is if you&rsquo;d like more space for storing documents created in Pages, Keynote, Numbers or Text Edit, more calendar events, more contacts, or a longer period of TEMPORARY storage of pictures via iCloud&rsquo;s photo stream service.  

...C:  You plug it up and sync the pictures over and you hit the delete button but you never go back the phone in the left hand column of iPhoto and actually remove everything.


...Lastly, remember my mantra:  iPhoto is in charge of taking pictures off the phone&rsquo;s camera roll.  iTunes is in charge of syncing pictures back on to the phone to carry around and enjoy.
]]></content:encoded></item><item><title>I&#x27;ve run out of space on my hard drive.</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>Hardware</category><dc:date>2014-10-08T22:24:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movepicstoexternal.php#unique-entry-id-1208</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movepicstoexternal.php#unique-entry-id-1208</guid><content:encoded><![CDATA[The only reason you may want to buy more iCloud storage is if you&rsquo;d like more space for storing documents created in Pages, Keynote, Numbers or Text Edit, more calendar events, more contacts, or a longer period of TEMPORARY storage of pictures via iCloud&rsquo;s photo stream service.  

...C:  You plug it up and sync the pictures over and you hit the delete button but you never go back the phone in the left hand column of iPhoto and actually remove everything.


...Lastly, remember my mantra:  iPhoto is in charge of taking pictures off the phone&rsquo;s camera roll.  iTunes is in charge of syncing pictures back on to the phone to carry around and enjoy.
]]></content:encoded></item><item><title>Printer not printing correctly</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2014-10-08T22:22:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printdriverincor.php#unique-entry-id-1207</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printdriverincor.php#unique-entry-id-1207</guid><content:encoded><![CDATA[I'm having a problem with my printers suddenly losing the ability to print from a site on line or while I attempt to print a hard copy of an email.


...Sometimes, older operating systems and newer printers (or vise versa) don&rsquo;t play nice with each other. &nbsp;  A sign that you may not have the most appropriate driver installed is when you see incorrect print jobs. 
]]></content:encoded></item><item><title>Apple ID&#x27;s are very confusing</title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2014-10-08T00:22:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appleidconfused.php#unique-entry-id-1206</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appleidconfused.php#unique-entry-id-1206</guid><content:encoded><![CDATA[I'm having a problem with my printers suddenly losing the ability to print from a site on line or while I attempt to print a hard copy of an email.


...Sometimes, older operating systems and newer printers (or vise versa) don&rsquo;t play nice with each other. &nbsp;  A sign that you may not have the most appropriate driver installed is when you see incorrect print jobs. 
]]></content:encoded></item><item><title>Duplicates on iPad after sync</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><category>iphoto</category><dc:date>2014-10-08T00:10:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/duplicatesinphotoapp.php#unique-entry-id-1205</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/duplicatesinphotoapp.php#unique-entry-id-1205</guid><content:encoded><![CDATA[We know that these photos will expire out of iCloud eventually.  (usually within a month or so with the max being around 1000 of the most recent pictures taken.)  If you&rsquo;d like to verify if iCloud is causing the duplicates, you can go into your iCloud settings on the iOS device, turn off &ldquo;photos&rdquo; then recheck the photos app.  ...  More often than not, it&rsquo;s a matter of a human not understand what the computer is doing rather than the computer making a mistake on its own.  ]]></content:encoded></item><item><title>printer won&#x27;t install</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2014-10-06T22:53:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/doyourupdates.php#unique-entry-id-1204</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/doyourupdates.php#unique-entry-id-1204</guid><content:encoded><![CDATA[The first try seemed to install properly and it would print when plugged in to my laptop but not wirelessly from the laptop or either of our iPhones. 

...Also, we have not updated to the new operating system yet on any of our Apple devices because of the trouble we have heard about. 

...It would be a great advantage to be sure your computer&rsquo;s operating system is up to date with 10.9 Mavericks.  ]]></content:encoded></item><item><title>Does iCloud backup my Pictures?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Backup</category><dc:date>2014-10-06T22:45:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclouddoesnotbackuppicts.php#unique-entry-id-1203</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclouddoesnotbackuppicts.php#unique-entry-id-1203</guid><content:encoded><![CDATA[I&rsquo;m not sure what you mean by &ldquo;netscape account&rdquo; but if time machine is working properly (in other words, there is a healthy external hard drive connected) then you should see a last backup time when clicking on the icon in the menu bar.  

...It is true that about the most recent 1000 pictures can be find in your iCloud accout, but as of 10/4/2014 iCloud is only used to transfer these pictures to iPhoto or share the most recent pictures between devices.  

...As far as what to remove from your hard drive in order to free up space, I&rsquo;m afraid I can&rsquo;t answer that with out a longer conversation and being in front of your computer.  ]]></content:encoded></item><item><title>Why is powerpoint starting up at login?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-10-05T21:14:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ppstartupatlogin.php#unique-entry-id-1201</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ppstartupatlogin.php#unique-entry-id-1201</guid><content:encoded><![CDATA[Scotty, I got to the &ldquo;Login Items&rdquo; with no problem BUT the only thing set to &ldquo;&hellip;open automatically when&hellip;&rdquo; I log in is &ldquo;My Drive Connect&rdquo; which is a TomTom app. 

...To determine if an application is open, look at its icon in the dock and see if there is a small white dot underneath. &nbsp;  If you see the white dot, that means the application is still running even if there are no windows associated to the application open at the time.
]]></content:encoded></item><item><title>Can&#x27;t send email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-10-02T23:15:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nottowebsite.php#unique-entry-id-1200</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nottowebsite.php#unique-entry-id-1200</guid><content:encoded><![CDATA[could you please help me know how to make this message go away. it pops up about every 15 minutes.   I put in a wrong email it's actually a website but either way this message: (Cannot send message using the server Gmail )


...In the email pictured above, you are trying to send to a website, not an email address.  ]]></content:encoded></item><item><title>Inventory management software for the Mac?</title><dc:creator>sells@mac.com</dc:creator><category>Business</category><dc:date>2014-10-02T23:06:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lightspeedvsshopify.php#unique-entry-id-1199</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lightspeedvsshopify.php#unique-entry-id-1199</guid><content:encoded><![CDATA[do you have any suggestions for an art inventory program for the gallery to keep track of inventory - sales - reports etc?


...It&rsquo;s a POS system that also has a inventory control piece.    Shopify is also a strong contender as its online portion gets good marks.  ]]></content:encoded></item><item><title>Don&#x27;t be scammed&#x21;  There&#x27;s nothing wrong with your Mac.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><category>scams</category><dc:date>2014-10-02T22:32:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noscamsallowed.php#unique-entry-id-1198</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noscamsallowed.php#unique-entry-id-1198</guid><content:encoded><![CDATA[The fact that you may not be able to print to your printer is irrelevant to anything they can see as having been hacked or having a virus etc...  


...These type of companies: Tunemymac, Mackeeper, Network shield or whoever the people you spoke with, are all preying on mac users who may not know any better and would fall for any story they tell.  

...If you&rsquo;ve never used my free town hall meetings, you can check out what they&rsquo;re like in the link at the top of this page marked &ldquo;previous town halls&rdquo;.  ]]></content:encoded></item><item><title>Trend Microsystems?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2014-10-02T22:30:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notrendneeded.php#unique-entry-id-1197</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notrendneeded.php#unique-entry-id-1197</guid><content:encoded><![CDATA[Please advise if I need the Trend-Micro Systems software on my computer. &nbsp;  I have had it since 2009.


...Absolutely not.]]></content:encoded></item><item><title>Will Time Capsule work as extender only?</title><dc:creator>sells@mac.com</dc:creator><category>time capsule</category><category>wifi</category><dc:date>2014-09-30T23:20:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapextend.php#unique-entry-id-1196</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapextend.php#unique-entry-id-1196</guid><content:encoded><![CDATA[Scotty - If I buy a new router from apple (extreme), can I use the time machine in place of one of the expresses even if the time machine has the problem that your surmised. &nbsp;&nbsp;  That would allow me to keep the time machine functionality and the extreme can deliver numbers to one express and one time machine.&nbsp; 


...My conclusion is that the Time Capsule is having difficulty with the ethernet out ports so as long as it&rsquo;s only a node (extender) then it should be fine and the drive inside should continue to allow you to back up wirelessly.]]></content:encoded></item><item><title>Time Capsule router not distributing IP addresses</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>time capsule</category><dc:date>2014-09-29T11:44:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapnodhcp.php#unique-entry-id-1195</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapnodhcp.php#unique-entry-id-1195</guid><content:encoded><![CDATA[I unplugged it and it reset back in line for a bit after it rebooted ...&nbsp;but now it has lost connectivity again.&nbsp; 

...When working with your home network, the time capsule was having a problem passing numbers as we discussed. &nbsp;  That&rsquo;s why we are relying on the Time Warner router to handle the DHCP (passing out of 192.168.x.x to other devices on the network). &nbsp;]]></content:encoded></item><item><title>Songs not syncing to iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iTunes/iPod</category><dc:date>2014-09-29T11:38:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesnotsyncsongs.php#unique-entry-id-1193</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesnotsyncsongs.php#unique-entry-id-1193</guid><content:encoded><![CDATA[Hey Scotty,  only 129 of 1930 songs are coming over to my new iPod Touch.  

...You&rsquo;ll want to make sure that within iTunes, your iPhone is set to sync the entire library. &nbsp;

...I should be available tonight at during town hall if you have any questions. &nbsp;www.sellsconsulting.com/townhall]]></content:encoded></item><item><title>Beware of scams</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2014-09-16T10:49:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/applescams.php#unique-entry-id-1192</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/applescams.php#unique-entry-id-1192</guid><content:encoded><![CDATA[It looks kinda funny to me.&nbsp;


...The people who sent this out are trying to get you to click the link so that you&rsquo;ll go to their website and enter your apple ID and password.  ...  I&rsquo;ve annotated the clues below and removed personal information.  ]]></content:encoded></item><item><title>Where does my backup go?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2014-09-16T10:35:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/4459d6b3cfd74d15795e08af38099d7a-1191.php#unique-entry-id-1191</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/4459d6b3cfd74d15795e08af38099d7a-1191.php#unique-entry-id-1191</guid><content:encoded><![CDATA[Do you recall the big black box (Seagate-Desk Adaptor) I was to hook up once a week to the computer as to have ALL files backed up?&nbsp;


...It&rsquo;s an external drive that you can connect periodically and the software on your computer will copy all the newest files to it automatically. &nbsp;...  So you could probably plug the second drive up to the back of the mac mini USB ports and it would backup using the time machine software. &nbsp;]]></content:encoded></item><item><title>Emails moving to junk unwantingly</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-09-10T02:25:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/junkemailcrazy.php#unique-entry-id-1190</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/junkemailcrazy.php#unique-entry-id-1190</guid><content:encoded><![CDATA[Gmail on the server, then after it is delivered to your mac, within Apple's Mail program. &nbsp;(the stamp). &nbsp;...  If however, the junk filter is being applied at the server level (within Gmail itself) then that would need to be addressed at www.gmail.com. &nbsp;  I may then ask for your email password and I can log in to your gmail account and see if there's anything that we can do at www.gmail.com to try to prevent the junk filtering. &nbsp;]]></content:encoded></item><item><title>Bullying via social media</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2014-09-10T02:18:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mychildinstagram.php#unique-entry-id-1189</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mychildinstagram.php#unique-entry-id-1189</guid><content:encoded><![CDATA[Scotty- I have a question- My daughter has someone pretending to be her on instagram...she steals her pics and edits them to be obnoxious and talks to people in a way that she would not......  It is someone that she knows because her instagram is set to private...for reference-she calls herself &nbsp; .....she blocks anyone who calls her out on it...we're kinda at our wits end...any thoughts before I contact like the police?   She wants to know who it is and call them out but not get them in real trouble at this point...
]]></content:encoded></item><item><title>Son forgot iPhone passcode</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>security</category><dc:date>2014-09-10T02:05:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonelocked.php#unique-entry-id-1188</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonelocked.php#unique-entry-id-1188</guid><content:encoded><![CDATA[My son changed his password and is locked out of his phone (serves him right!).&nbsp; 

...And even then, if you/he have enabled &ldquo;find my phone&rdquo; within his iCloud settings, the phone would be unable to be restored.  ...  A bad guy steals your phone, wants to erase it so he can sell it, the &ldquo;find my phone&rdquo; feature must be turned off first therefore requiring the thief to also know the iCloud password making the phone useless.  ]]></content:encoded></item><item><title>Stop items from launching at login.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-09-10T02:01:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stoploginitems.php#unique-entry-id-1187</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stoploginitems.php#unique-entry-id-1187</guid><content:encoded><![CDATA[I quit it and it goes away but periodically shows back up for no reason. 

...Sounds like you should check your login items by going into System preferences/Users and Groups then select &ldquo;login items&rdquo;.  ...  If so, select it then hit the minus key at the bottom.  ]]></content:encoded></item><item><title>Upgrading a 10.5.8 Mac.  </title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-08-20T19:24:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upgradefrom1058.php#unique-entry-id-1185</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upgradefrom1058.php#unique-entry-id-1185</guid><content:encoded><![CDATA[I quit it and it goes away but periodically shows back up for no reason. 

...Sounds like you should check your login items by going into System preferences/Users and Groups then select &ldquo;login items&rdquo;.  ...  If so, select it then hit the minus key at the bottom.  ]]></content:encoded></item><item><title>3 beeps equal bad ram.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-08-20T19:17:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/3beepsbadram.php#unique-entry-id-1184</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/3beepsbadram.php#unique-entry-id-1184</guid><content:encoded><![CDATA[The good news is, once you've determined which piece of ram is the problem, you can leave the other one in and allow the computer to run while you have the bad piece &nbsp;replaced by crucial.com. &nbsp;


...If the ram beeping error is inconsistent then it will take a very long time to find a reliable combination of what ram in what slot that may actually cause the problem. &nbsp;  Ram is made up of sectors and it's common for bad ram to work normally until the bad sector is eventually needed by a particular piece of software. &nbsp;]]></content:encoded></item><item><title>iMac needs more ram</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-08-20T14:17:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/moreramforimac.php#unique-entry-id-1183</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/moreramforimac.php#unique-entry-id-1183</guid><content:encoded><![CDATA[Should we go with 4 or 6GB and what browser will give us the longest use with most applications out there? 

...You can go to crucial.com and find the make and model of your iMac by downloading their scanner.  

...That will tell you the speed of the computer and then give me a better idea of what the age of your computer is.  ]]></content:encoded></item><item><title>Microsoft Office getting sick</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2014-08-19T23:41:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/microspaceissue.php#unique-entry-id-1182</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/microspaceissue.php#unique-entry-id-1182</guid><content:encoded><![CDATA[If I remember correctly, you have a macbook air  or new macbook pro which means you do not have a CD drive.  ...  You may want to hold off until Monday and meet me on my town hall session or schedule whenever you need as well.  


...I seem to recall that was a relatively new machine so I don&rsquo;t see you having filled that drive up.  ]]></content:encoded></item><item><title>Time Capsule doesn&#x27;t have enough room to backup</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><category>time capsule</category><dc:date>2014-08-19T22:54:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapoutofroom.php#unique-entry-id-1181</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapoutofroom.php#unique-entry-id-1181</guid><content:encoded><![CDATA[Another way would be to mount the time capsule drive from the finder window then select the sparse image bundle (my arch nemesis) then delete it, followed by emptying the trash.  ...  It&rsquo;s possible that deleting one sparse image bundle made from another computer backup may from up enough space to allow your own computer to back up as well.


...The thing not to do, is mount the sparse image bundle, therefore revealing your backups.backupdb folder then selecting a range of backup folders and deleting them.  ]]></content:encoded></item><item><title>Which drive should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2014-08-18T13:32:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyseagate.php#unique-entry-id-1180</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyseagate.php#unique-entry-id-1180</guid><content:encoded><![CDATA[And where in Charlotte is the best place to look and which one would you recommend. 


...A backup drive for your computer is the most important thing you can have. &nbsp;...  Every drive dies, or at least we should assume they do so we are not surprised when it does happen. &nbsp;]]></content:encoded></item><item><title>User needs both exchange and iCloud calendars but let&#x27;s avoid Outlook.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>iCloud</category><category>exchange</category><dc:date>2014-08-16T21:37:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exchangecalinapplecal.php#unique-entry-id-1179</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exchangecalinapplecal.php#unique-entry-id-1179</guid><content:encoded><![CDATA[Before we jump ship and go back to Outlook as your mac app for calendaring, contacts and email, it may be as simple as turning on calendars from within your exchange account already setup on the mac. &nbsp;

...These should be listed along with your other iCloud calendars that already exist. &nbsp;(work and home I believe)&nbsp;


If that doesn't bring the calendar(s) down onto your calendar, then next go to the apple calendar program and select preferences from the menu items at the top of the screen. &nbsp;]]></content:encoded></item><item><title>Why Road Runner email is terrible.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-08-15T22:37:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rremailsucks.php#unique-entry-id-1178</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rremailsucks.php#unique-entry-id-1178</guid><content:encoded><![CDATA[Therefore this carolina.rr.com POP account gets very confused when more than one device or computer is trying to check it at the same time.  iPads, iPhones, computers all make a call up to the email server to request email.  

...C:  If you must continue to use RR email, then create a gmail or iCloud account then go to webmail.carolina.rr.com and log in.  ...  This will prevent RR email from storing a copy therefore filling up the pathetic 100 megs of storage they give each user.  100 megs of storage vs. the 7000 megs that gmail gives you for email storage.  
]]></content:encoded></item><item><title>OpenDNS not working</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>OpenDNS</category><dc:date>2014-08-15T21:40:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/opendnsnotworking.php#unique-entry-id-1177</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/opendnsnotworking.php#unique-entry-id-1177</guid><content:encoded><![CDATA[However, if the family is only using a Time Warner or ATT router exclusively and no other third party router, these companies often lock their own routers to the point where certain changes can not be made.  i.e,; DNS changes.  


I cannot recall which method we used in your case but it sounds like we didn&rsquo;t apply the changes to the router itself but to individual devices.  ...  A person could always jump to another neighborhood network nearby or turn off wifi on their phone leaving them to surf the web via the unfiltered LTE or 3G network of the phone carrier.   ]]></content:encoded></item><item><title>Husband wants a new laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-08-15T15:30:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyandwinmach.php#unique-entry-id-1176</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyandwinmach.php#unique-entry-id-1176</guid><content:encoded><![CDATA[If he&rsquo;s interested in running Windows 8 then he could buy a macbook pro and install vmware fusion or parallels then run Windows 8 in virtualization but that may not be what he&rsquo;s looking for.    He&rsquo;d have to purchase a copy of windows 8, and the virtualization software to run it in.  ...  Being an Apple consultant, I do not support anything that happens inside Windows 8 other than getting it set up on the mac itself.  ]]></content:encoded></item><item><title>Which airport router is right?</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2014-08-14T12:32:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichairport.php#unique-entry-id-1175</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichairport.php#unique-entry-id-1175</guid><content:encoded><![CDATA[It can be used alone but I would only recommend the airport express as your soul router in small spaces.  

...The concept is that you&rsquo;d use the time capsule as a wireless backup via time machine.    However, while I love time machine when it&rsquo;s used with a directly connected drive, time machine, when used with a time capsule router, is flawed.  ]]></content:encoded></item><item><title>Video into iMovie from DVD</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2014-08-12T17:40:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdtoimovie.php#unique-entry-id-1174</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdtoimovie.php#unique-entry-id-1174</guid><content:encoded><![CDATA[Most likely, when you had costco burn video to a DVD (probably from tape like VHS or something older like that) they made an actual DVD and not just video files stored on a DVD disc.  ...  Handbrake should be able to convert the DVD video content into something usuable the iMovie can then take to edit like .mov, .mp4 etc...


Keep in mind, the ripping process (taking video off a DVD) can be quiet long so we may only walk through the process for you to then be left to do the homework of ripping all the costco dvd content yourself. &nbsp;]]></content:encoded></item><item><title>Do updates slow my computer down?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-08-12T17:27:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updateslowness.php#unique-entry-id-1173</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updateslowness.php#unique-entry-id-1173</guid><content:encoded><![CDATA[It is true that every time we update our computers or iOS devices, each update asks the processor to do just a little more.  

...Generally you can regard each computer or iOS device as having a limited number of upgrades within its life before its usefulness expires.  ...  In other words, if you buy a computer with 10.5 installed, I would expect it to run up to 10.9 with each upgrade making the computer a little slower than the one before but eventually being unable to update to 10.10.  ]]></content:encoded></item><item><title>HP 8610 airprint available?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2014-08-12T17:23:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/8610airprint.php#unique-entry-id-1172</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/8610airprint.php#unique-entry-id-1172</guid><content:encoded><![CDATA[I am looking at HP office jet pro 8610. &nbsp;...  It is compatible with apple and is air print.&nbsp;


...The 8610 is a nice printer and capable of printing from iOS devices via what Apple calls AirPrint but HP calls ePrint.  ]]></content:encoded></item><item><title>What printer for iOS?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2014-08-11T22:52:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iosprintersap.php#unique-entry-id-1171</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iosprintersap.php#unique-entry-id-1171</guid><content:encoded><![CDATA[What type air printer do I need to purchase for the Charlotte Latin IPad Air for my 7th grader? 

...Epson is making better printers over the last few months as well. &nbsp;...  Most all the other manufacturers, including Apple, call it "airprint". &nbsp;]]></content:encoded></item><item><title>Apple ID password change.  </title><dc:creator>sells@mac.com</dc:creator><category>Apple ID</category><dc:date>2014-08-11T22:02:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/applepwidchange.php#unique-entry-id-1170</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/applepwidchange.php#unique-entry-id-1170</guid><content:encoded><![CDATA[If your Apple ID corresponding email ends with @me, @mac, or @icloud.com then most likely you are using that ID for both purchases via iTunes and the app store as well as an iCloud ID which would be related to syncing data like contacts, calendars, pictures etc...


...We assume that when we change our passwords within accounts that that change would automatically push to all other related areas but that is not the case.    When we change our passwords, we have to go to every device and every application that needed that password and enter the new one.  ]]></content:encoded></item><item><title>Parent iPhone Contract</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2014-08-05T22:27:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parentalcontract.php#unique-entry-id-1169</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parentalcontract.php#unique-entry-id-1169</guid><content:encoded><![CDATA[I work with a lot of parents concerning what our children are doing in today&rsquo;s technological world.  ...  They graciously gave me permission to share it with anyone else who&rsquo;s interested.    Feel free to download it and customize to your own family&rsquo;s dynamic.  
]]></content:encoded></item><item><title>Moving from 10.5 to a more modern OS</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-08-04T12:44:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movefrom105.php#unique-entry-id-1168</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movefrom105.php#unique-entry-id-1168</guid><content:encoded><![CDATA[The disk would only have 10.6.3 and you have to have 10.6.8 in order to get the Mac App Store. &nbsp;  Once the Mac App Store has installed after 10.6.8 then you can update to 10.7 or 10.8 depending on the age of your computer. 

...If you would prefer I move the computer to the most modern OS it can run, I would be happy to do so. &nbsp;]]></content:encoded></item><item><title>TVs not connecting to the internet</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-08-04T12:38:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tvnotoninternet.php#unique-entry-id-1167</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tvnotoninternet.php#unique-entry-id-1167</guid><content:encoded><![CDATA[I can&rsquo;t recall if your tv&rsquo;s connect via AppleTV, built in ethernet, or have their own wifi connectivity built in. &nbsp;  If AppleTV or they&rsquo;re relying on a wifi card built in to the tv, then you should be able to join your wifi network through settings on either the AppleTV or TV settings. &nbsp;  If ethernet, then there&rsquo;s probably an issue at the router keeping the ethernet going out to your tv&rsquo;s from sending a signal. &nbsp;]]></content:encoded></item><item><title>Gmail outgoing ports on certain wifi not working</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-07-22T13:37:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailnotgoingportprob.php#unique-entry-id-1166</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailnotgoingportprob.php#unique-entry-id-1166</guid><content:encoded><![CDATA[I have a general email question that I am sure you can answer or at least steer me in the right direction.


...In gmail&rsquo;s case, the outgoing port is commonly 587 but will fall back to 25, 465 if 587 doesn&rsquo;t work.  ...  I would suggest you go into your mail settings and play around with changing the outgoing port number to 25, 465, or 587 specifically then if that doesn&rsquo;t work turn off SSL.  ]]></content:encoded></item><item><title>Remotely wipe your stolen computer.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-07-17T15:47:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/remotewipeimac.php#unique-entry-id-1165</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/remotewipeimac.php#unique-entry-id-1165</guid><content:encoded><![CDATA[Assuming icloud was enabled, how do I actually track the computer and what information do I put in? 

...Assuming &ldquo;Find My Mac&rdquo; was turned on, the thief joins a wifi network with the stolen computer, and doesn&rsquo;t log out then you can find an approximate location of your computer by going to www.icloud.com.  

...If the item is found you can erase it remotely or have iCloud notify you when it is located.  
]]></content:encoded></item><item><title>Computer stolen.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-07-16T13:57:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/click4what.php#unique-entry-id-1164</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/click4what.php#unique-entry-id-1164</guid><content:encoded><![CDATA[We paid them a substantial fee to do this, but are having a difficult time figuring out exactly what they are doing, what the status of the tracking is, etc.   It apparently is still being used and they told us the address (may have been a general address) of the last time the computer was used (after stolen), but not exactly sure what to do with the information now. 

...On a mac, if within System preferences, iCloud was enabled and &ldquo;find my mac&rdquo; was turned on, then when the thief went online with the computer you could locate its general location by the method iCloud uses on non GPS devices to locate: WiFi triangulation. &nbsp;]]></content:encoded></item><item><title>Kids iPads and parental controls</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2014-07-14T20:44:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadparentalcontrol.php#unique-entry-id-1163</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadparentalcontrol.php#unique-entry-id-1163</guid><content:encoded><![CDATA[First and foremost, you may want to take a look at the parenting newsletter I wrote a couple months back. &nbsp;...  It&rsquo;s very long and a little aggressive but it&rsquo;s fairly accurate whether we as parents want to believe it or not. &nbsp;  I&rsquo;ll look forward to helping you get your printer working and a few restrictions on your kid&rsquo;s iPads.]]></content:encoded></item><item><title>What iMac should I get?  Can you transfer the data on several computers?</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2014-07-14T12:50:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatimacanddatatrans.php#unique-entry-id-1162</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatimacanddatatrans.php#unique-entry-id-1162</guid><content:encoded><![CDATA[Buy the stock amount of ram at first and spend less on ram down the road when the price of that model&rsquo;s ram comes down in a few years. &nbsp;...  If I do it, considering the size of the job, I would prefer taking the computers to my home office and doing all the transfers over a day or so then return them to you. &nbsp;  It&rsquo;s a lot of waiting around so sitting in your home would not be the best. &nbsp;(although I do love your dog!)
]]></content:encoded></item><item><title>Networking issues in home with multiple routers</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2014-07-14T12:45:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/multipleroutersdhcpfail.php#unique-entry-id-1161</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/multipleroutersdhcpfail.php#unique-entry-id-1161</guid><content:encoded><![CDATA[I would be happy to set the router in place however, I think we are still left with the mystery as to why the linksys router would not be functioning properly but adding a router to the home for wifi and setting it to 192.168.1.x may conflict with the router that comes before it in line (the Time Warner modem/router). &nbsp;  I think that router (TW) is distributing 192.168.1.x range as well and I think the linksys was distributing 192.18.0.x range which would not conflict. &nbsp;

...So, putting the airport router in behind the switch and setting it to bridge mode will allow the TW modem/router to continue to handle DHCP (passing out of 192.168.1.x range if that is what technician feels would be best. &nbsp;
]]></content:encoded></item><item><title>iPad not finding wifi</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><category>iOS</category><dc:date>2014-06-26T16:44:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadnowificonnect.php#unique-entry-id-1160</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadnowificonnect.php#unique-entry-id-1160</guid><content:encoded><![CDATA[Our WiFi appears to be working correctly--my iPhone and Beeland's iPad connect fine and your signal boosters are all working.   The WiFi settings on Beeland's iPad appear to be different than mine, but I thought the connection was automatic. 

...If your iOS device has at least attempted to connect or shows connected but no internet, you can choose to &ldquo;forget this network&rdquo; then try agin.  
]]></content:encoded></item><item><title>email lost after imap conversion.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-06-26T16:41:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailtoimapgone.php#unique-entry-id-1159</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailtoimapgone.php#unique-entry-id-1159</guid><content:encoded><![CDATA[Our WiFi appears to be working correctly--my iPhone and Beeland's iPad connect fine and your signal boosters are all working.   The WiFi settings on Beeland's iPad appear to be different than mine, but I thought the connection was automatic. 

...If your iOS device has at least attempted to connect or shows connected but no internet, you can choose to &ldquo;forget this network&rdquo; then try agin.  
]]></content:encoded></item><item><title>Can Geek Squad update my mac?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-06-11T00:37:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/geeksquadno.php#unique-entry-id-1158</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/geeksquadno.php#unique-entry-id-1158</guid><content:encoded><![CDATA[I wanted to let you know that when you converted my email address from POP to IMAP and deleted the POP account I lost all my emails that were in the account, inbox, sent, etc. &nbsp;

...If they were ever stored locally on your computer (and I believe your pop mail was) the best way to go about it would be to open the mail application first, then choose &ldquo;enter time machine&rdquo;. &nbsp;  You&rsquo;ll be presented with a spacey interface that will allow you to scroll back in time to the last known day you had the emails. &nbsp;]]></content:encoded></item><item><title>CS3 stopped working after data transfer</title><dc:creator>sells@mac.com</dc:creator><category>Adobe</category><dc:date>2014-06-10T23:54:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cs3stopped.php#unique-entry-id-1157</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cs3stopped.php#unique-entry-id-1157</guid><content:encoded><![CDATA[The problem is I believe I downloaded it from the internet and don &lsquo;thane a disk, and cannot find one if I did.


...I know you have reasons for wanting to continue to use it but it&rsquo;s only a matter of time before CS3 would stop working anyway due to operating system updates.  


...If I am wrong and you were able to download it that the time of purchase, then you may be able to locate the original email and possibly log in to Adobe&rsquo;s site to redownload the suite.  ]]></content:encoded></item><item><title>Can I listen to iTunes match on a plane?</title><dc:creator>sells@mac.com</dc:creator><category>itunes match</category><dc:date>2014-05-15T11:46:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesmatchplane.php#unique-entry-id-1156</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesmatchplane.php#unique-entry-id-1156</guid><content:encoded><![CDATA[1.  iTunes Match relies heavily on a data connection which means that when you click on a song it is streamed down to your device.  ...  However, iTunes Match does allow you to store songs locally on your device so if you want to listen to Bob Dylan&rsquo;s greatest hits on the plane, you&rsquo;ll need to click the cloud icon next to each song or whole album and if your iOS device has enough room, it will keep a copy of the song there for online listening.  


...There are separate versions to each so it was probably telling you that if you want to use iPhoto on a different device you&rsquo;ll need to go to each&rsquo;s respective app store and download the appropriate version.  ]]></content:encoded></item><item><title>Email going out as wrong name</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-05-14T10:34:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailwrongname.php#unique-entry-id-1155</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailwrongname.php#unique-entry-id-1155</guid><content:encoded><![CDATA[Under a normal account you can go into Mail&rsquo;s preferences under accounts and select the account on the left column then change the name in the name field.  


However, due to a few recent Apple changes, you&rsquo;re probably referring to an iCloud email address.  iCloud email names are not always editable from the Mail preferences.  

...If the name still shows as husband&rsquo;s, then the next step to take would be to delete the account and re add it.  ]]></content:encoded></item><item><title>Buying ad space online?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-05-13T15:24:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyadspace.php#unique-entry-id-1154</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyadspace.php#unique-entry-id-1154</guid><content:encoded><![CDATA[Under a normal account you can go into Mail&rsquo;s preferences under accounts and select the account on the left column then change the name in the name field.  


However, due to a few recent Apple changes, you&rsquo;re probably referring to an iCloud email address.  iCloud email names are not always editable from the Mail preferences.  

...If the name still shows as husband&rsquo;s, then the next step to take would be to delete the account and re add it.  ]]></content:encoded></item><item><title>Time Machine drive failing after migration to new computer.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>data transfer</category><dc:date>2014-05-07T12:05:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/laciefailingmig.php#unique-entry-id-1153</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/laciefailingmig.php#unique-entry-id-1153</guid><content:encoded><![CDATA[Sometimes, when migrating from a new machine, while the time machine is supposed to inherit the backup history of the old computer, it has a problem doing so.  ...  To do this, unplug any other external drives, open disk utility, (can be found by searching spotlight) select the time machine drive in the left column of disk utility, select erase and choose &ldquo;OS X extended Journaled&rdquo; as the format option.  

...Although, considering the amount of time it took to move the data from that LaCie drive over to your new computer, I believe I mentioned that the drive may be damaged and it may be time for a new one.  ]]></content:encoded></item><item><title>My new computer doesn&#x27;t have a CD drive&#x21; Help&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-04-30T00:12:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nocdnewcomputer.php#unique-entry-id-1152</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nocdnewcomputer.php#unique-entry-id-1152</guid><content:encoded><![CDATA[The official way to do this is to use &ldquo;disc sharing&rdquo; from another mac in your home. &nbsp;

...Now, on the new mac (with no DVD drive) open a finder window and look for &ldquo;remote disc&rdquo; in the left hand column. &nbsp;...  Now the Microsoft Office install disc (currently inserted in the old computer) will show up on your new computer as if it were inside its own DVD drive. &nbsp;]]></content:encoded></item><item><title>Moving to a new email hosting service</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-04-30T00:12:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingtogodaddy.php#unique-entry-id-1151</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingtogodaddy.php#unique-entry-id-1151</guid><content:encoded><![CDATA[Usually email hosting is bundled with your web hosting service so your web designer will definitely need to be in the loop on this.    This involves changing the email MX records and requires the cooperation of both the company you&rsquo;re leaving and the one you&rsquo;re going to. &nbsp;  Changing email servers is not to be rushed into and everything must be in place before the switch is made. &nbsp;]]></content:encoded></item><item><title>Graphics Card Failing</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-04-29T22:51:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gpudying.php#unique-entry-id-1150</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gpudying.php#unique-entry-id-1150</guid><content:encoded><![CDATA[My wife's computer shows a diamond pattern across the screen and after doing a bunch of research I found someone who figured out how to resolve this but it requires opening the computer and removing a battery to clear the video memory as well a software upgrade. &nbsp;

...I&rsquo;m not sure of what &ldquo;video memory&rdquo; is referring to but maybe the article you read or person you spoke with is referring to the parameter ram. &nbsp;

...Depending on your model of mac, this is achieved through a specific order of operations of holding down the power button, a combination of keys at startup, and or unplugging the power adapter from the computer at a specific time during the process. &nbsp;
]]></content:encoded></item><item><title>Manually sort folders by using Tags</title><dc:creator>sells@mac.com</dc:creator><category>finder</category><dc:date>2014-04-29T21:46:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sortbytagsinmacosx.php#unique-entry-id-1149</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sortbytagsinmacosx.php#unique-entry-id-1149</guid><content:encoded><![CDATA[From tonight's town hall (which was great, btw) I asked about file naming and you requested that I put my question in writing for you to research.


...Tagging any file will put a small piece of metadata into the file and then you can manually sort tags using the left hand column of finder.  

...If neither of these will work for you because maybe you&rsquo;re more interested in Folder contents, then I can take another swing at it.  ]]></content:encoded></item><item><title>Gmail email not deleting</title><dc:creator>sells@mac.com</dc:creator><category>gmail</category><dc:date>2014-04-29T21:39:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailnotdeleting.php#unique-entry-id-1148</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailnotdeleting.php#unique-entry-id-1148</guid><content:encoded><![CDATA[I have an incoming mail ( in gmail) which I have not been able to delete. 

...I would suggest going to www.gmail.com and logging in from there.    Once logged in via the website you may be better able to delete the email from there.  ]]></content:encoded></item><item><title>Printer is offline during scanning</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2014-04-29T21:16:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerofflineduringscan.php#unique-entry-id-1147</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerofflineduringscan.php#unique-entry-id-1147</guid><content:encoded><![CDATA[It&rsquo;s common to see older printers (and some new ones) get confused about what node of a multiple node (repeaters) wireless network to join.  

...A:  unplug all the airport expresses in the house then run the wireless setup wizard once again on the printer and it will only have one device to join.  

...It&rsquo;s possible the printer is added in a different way and image capture is not looking for it via wifi.  ]]></content:encoded></item><item><title>AppleTV update failed</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2014-04-29T21:04:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetappletv.php#unique-entry-id-1146</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetappletv.php#unique-entry-id-1146</guid><content:encoded><![CDATA[A:  unplug all the airport expresses in the house then run the wireless setup wizard once again on the printer and it will only have one device to join.  

...B:  Leaving the device plugged in to the Apple Router, delete the printer then re-add it.    It&rsquo;s possible the printer is added in a different way and image capture is not looking for it via wifi.  ]]></content:encoded></item><item><title>Possible failed Firmware update</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>firmware</category><dc:date>2014-04-26T21:58:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/failedfirmware.php#unique-entry-id-1145</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/failedfirmware.php#unique-entry-id-1145</guid><content:encoded><![CDATA[You could try booting in Safe Mode by restarting the computer (holding down the power button for around 7 seconds then the computer will cut off).  

...One other note, if this is your white 27&rdquo; iMac, then you may want to start consider replacing that computer as well.  ...  If not, the drive may still be ok and we may be able to recover the data off the drive if there&rsquo;s no back up.  ]]></content:encoded></item><item><title>Saving YouTube Videos to your HD.</title><dc:creator>sells@mac.com</dc:creator><category>video</category><dc:date>2014-04-26T21:47:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/savevidyoutube.php#unique-entry-id-1144</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/savevidyoutube.php#unique-entry-id-1144</guid><content:encoded><![CDATA[While I won&rsquo;t go into the legal questions of doing this, try one of these sites:


...Just enter the web address of the youtube video and the website should do the rest.  


You could also enable Developer Mode in Safari and use the activity viewer to see the video file cached then pull it that way as well but the aforementioned method is easier.]]></content:encoded></item><item><title>Email signature to a letter</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-04-18T14:08:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailsigtoletter.php#unique-entry-id-1143</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailsigtoletter.php#unique-entry-id-1143</guid><content:encoded><![CDATA[The signature in your email (found inside your preferences) is most likely a pict file that you created using Preview&rsquo;s signature feature.  

...Select the pict file in the signature and choose copy, then paste in your word or pages document you are using to compose your letter.


...Find the original graphic file you may have stored in a folder on your computer.  ]]></content:encoded></item><item><title>Transfering to a new Mac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>virtualization</category><dc:date>2014-04-16T22:27:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/transtonewmbp.php#unique-entry-id-1142</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/transtonewmbp.php#unique-entry-id-1142</guid><content:encoded><![CDATA[However, if you currently have those installed on your current mac, you should be able to use Migration assistant to move those applications from the old to the new computer.  ...  Your old vmware fusion windows file lives in your documents folder and would need to be transferred to the new computer and will include all your windows applications such as quicken, turbo tax, etc....

...The default amount that comes with every current Macbook pro is plenty but you can add more at time of purchase as a Built to order model.  
]]></content:encoded></item><item><title>Adobe breaks flash for some macs in recent update</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2014-04-14T18:10:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvnoshuffle.php#unique-entry-id-1141</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvnoshuffle.php#unique-entry-id-1141</guid><content:encoded><![CDATA[However, if you currently have those installed on your current mac, you should be able to use Migration assistant to move those applications from the old to the new computer.  ...  Your old vmware fusion windows file lives in your documents folder and would need to be transferred to the new computer and will include all your windows applications such as quicken, turbo tax, etc....

...The default amount that comes with every current Macbook pro is plenty but you can add more at time of purchase as a Built to order model.  
]]></content:encoded></item><item><title>Home security system options</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2014-04-14T17:35:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropcamsecure.php#unique-entry-id-1140</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropcamsecure.php#unique-entry-id-1140</guid><content:encoded><![CDATA[Apple blocks it from being run on Macs.    Adobe updates it, Apple blocks it again several months later and the dance continues.  ...  Adobe has pushed out a bad update inside its latest flash update.  ]]></content:encoded></item><item><title>Bing has taken over my computer&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2014-04-14T17:21:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bingoutofhere.php#unique-entry-id-1139</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bingoutofhere.php#unique-entry-id-1139</guid><content:encoded><![CDATA[If you are resetting the black time warner box, then it is most likely the fault of that time warner box itself and not the apple routers. &nbsp;...  If however, you are unplugging the white router (apple) and functionality is returning without having power cycled the time warner modem/router then maybe we need to take a look at that. &nbsp;...  But nonetheless, I would be happy to come over and address the issue as best I can at no charge if you&rsquo;d like. &nbsp;]]></content:encoded></item><item><title>iTunes/Apple ID password woes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>Apple ID</category><dc:date>2014-04-14T17:08:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwprobsinitunes.php#unique-entry-id-1138</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwprobsinitunes.php#unique-entry-id-1138</guid><content:encoded><![CDATA[That depends on the speed of your processor and the amount of ram you have.  ...  And while Mavericks will run with only 2 gigs of ram, 4 is much better.    You can find out this information by selecting &ldquo;about this mac&rdquo; under the black apple in the menu bar.  
]]></content:encoded></item><item><title>Apple is refunding some in-app purchases</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2014-03-25T12:22:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/applerefundsapppurchases.php#unique-entry-id-1137</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/applerefundsapppurchases.php#unique-entry-id-1137</guid><content:encoded><![CDATA[Forgot to ask you about Apple TV&hellip;when I bring up music in computers, I click on Playlists and they all appear&hellip;I select mine and the songs appear but when I hit shuffle a pop on states NO CONTENT FOUND. &nbsp;  This is new and I haven&rsquo;t been able to figure out&hellip;software is up to date. &nbsp;

...The white one stores information on a hard drive and is basically obsolete at this point.  ]]></content:encoded></item><item><title>My yahoo has been hacked&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>security</category><dc:date>2014-03-25T12:18:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yahooemailhackedagain.php#unique-entry-id-1136</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yahooemailhackedagain.php#unique-entry-id-1136</guid><content:encoded><![CDATA[Hi Scotty, I need to set up a home security system with nanny cams, would you help me with this or point me in the right direction for it? 

...You could go the high end professional route or just solve it yourself for way less money.  ...  You buy the camera(s) and add them to your wifi network then you can pay differing amounts for their could recording service depending if you&rsquo;d like video records held for 7 days or 30 days.  ]]></content:encoded></item><item><title>Gmail syncing problems and other questions</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>gmail</category><dc:date>2014-03-25T12:07:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailcachesettings.php#unique-entry-id-1135</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailcachesettings.php#unique-entry-id-1135</guid><content:encoded><![CDATA[I have looked at several things online but so often it looks like someone is giving poor advice that makes the problem stay or get worse.


...Under the General tab of that newly open window, you&rsquo;ll find the ability to change your default search engine as well as the default browser.    You may also look at changing your homepage to a commonly visited page like nytimes or cnn.com etc...  ]]></content:encoded></item><item><title>Apple blocked my company email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>iCloud</category><dc:date>2014-03-14T01:03:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailblockedatservericloud.php#unique-entry-id-1134</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailblockedatservericloud.php#unique-entry-id-1134</guid><content:encoded><![CDATA[Try going into Mail&rsquo;s preferences, select the account (most likely an iCloud account that is also being used as an Apple ID) then select &ldquo;Outgoing Mail Server&rdquo;.


...If that doesn&rsquo;t resolve the issue then you may need to enter the server information manually.  iCloud works on several different outgoing server addresses.    If your iCloud account was set up manually then you can select &ldquo;edit server list&rdquo; from the pull down and re-enter your password under the advanced tab.  
]]></content:encoded></item><item><title>Server connection has been lost</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><category>networking</category><dc:date>2014-03-06T16:26:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisserver.php#unique-entry-id-1133</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisserver.php#unique-entry-id-1133</guid><content:encoded><![CDATA[So many parents have no idea what their children are doing on their phones and iPads then they get mad after their children run up $500 in-app purchases.    In my opinion, in-app purchases should be turned off by default, however, we as parents give our children the passwords to the accounts anyway.  

...Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a&nbsp;minor, you might be eligible for a refund from Apple.
]]></content:encoded></item><item><title>I clicked on &#x22;here&#x22; to join town hall but nothing happened.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>town hall</category><dc:date>2014-03-06T15:51:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/townhalldownload.php#unique-entry-id-1132</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/townhalldownload.php#unique-entry-id-1132</guid><content:encoded><![CDATA[So many parents have no idea what their children are doing on their phones and iPads then they get mad after their children run up $500 in-app purchases.    In my opinion, in-app purchases should be turned off by default, however, we as parents give our children the passwords to the accounts anyway.  

...Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a&nbsp;minor, you might be eligible for a refund from Apple.
]]></content:encoded></item><item><title>Port 993 iCloud SSL error.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>email</category><dc:date>2014-03-06T13:52:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sslicloudport993.php#unique-entry-id-1131</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sslicloudport993.php#unique-entry-id-1131</guid><content:encoded><![CDATA[	&bull;	My phone isn&rsquo;t deleting messages when I delete on desktop - sounds like an iCloud problem but to my knowledge I haven&rsquo;t changed any settings


...However, a great second step to take would have been for us to not only delete that cache file on the computer but also to have gone in and deleted then readied the associated gmail accounts on all devices. &nbsp;

...A very common problem that people have is that they often use many services to sync contacts and calendars instead of just choosing one. &nbsp;iCloud is most likely the service you use so I would turn off gmail syncing contacts/calendars. &nbsp;
]]></content:encoded></item><item><title>My computer has gone crazy&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-03-06T12:15:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pluginwontquit.php#unique-entry-id-1130</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pluginwontquit.php#unique-entry-id-1130</guid><content:encoded><![CDATA[Scotty, my companies email hosting provider just got off the phone with Apple, and they have fixed our problem with me.com, mac.com, and icloud.com where Apple had been unintentionally blocking our domain.  

...The odd piece of this is that you were able to get some email and not others. &nbsp;...  In other words, if your friend sends while out on their phone, you could get it, if they send while sitting at their office, you would not. &nbsp;]]></content:encoded></item><item><title>How to I get my purchased music back?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>Music</category><dc:date>2014-03-06T03:32:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/redownloadingpurchmusic.php#unique-entry-id-1128</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/redownloadingpurchmusic.php#unique-entry-id-1128</guid><content:encoded><![CDATA[The last time I was able to access it was on Thursday, Feb. 27th and it kicked me out and I haven't been able to get back in it since.


...Now select to &ldquo;Connect As&rdquo; and you may be prompted to input the admin name and password of the server (not your own computer)  Be sure to check the box to remember the password in the future so you don&rsquo;t have to enter it each time.  


...You should now be able to get access to all the files hosted on the server once again including your quicken file.  ]]></content:encoded></item><item><title>Why won&#x27;t Windows 8 install in Parallels 9?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2014-03-05T22:44:36-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/window8isajoke.php#unique-entry-id-1127</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/window8isajoke.php#unique-entry-id-1127</guid><content:encoded><![CDATA[If you&rsquo;ve never installed or used gotomeeting and you&rsquo;d like to join me for Town Hall on Monday evenings at 7pm, after clicking &ldquo;join&rdquo; you may need to look in your downloads folder for an item called &ldquo;citrix online launcher&rdquo;.    Then double click that file as seen below.  


If you&rsquo;re using an iPad to join the meeting, you&rsquo;ll be directed to the App store where you can download the gotomeeting app for free.  ]]></content:encoded></item><item><title>Hard drive shipping overseas</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-03-05T10:53:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hardriveoverseas.php#unique-entry-id-1126</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hardriveoverseas.php#unique-entry-id-1126</guid><content:encoded><![CDATA[This is a very popular problem and it&rsquo;s one that can&rsquo;t really be solved on the consumer&rsquo;s side.    This seems to be a problem with Apple&rsquo;s own email servers and their failure to handle SSL requests at their end.  

...Even though your case is most likely not caused by a service outage on apple&rsquo;s part, nevertheless, it&rsquo;s always a good idea to check here to see if any of Apple&rsquo;s services are down.  
]]></content:encoded></item><item><title>Moving iTunes from another computer</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>Music</category><dc:date>2014-03-04T12:51:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingituneslib.php#unique-entry-id-1125</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingituneslib.php#unique-entry-id-1125</guid><content:encoded><![CDATA[There&rsquo;s a small piece of software called a &ldquo;script&rdquo; that&rsquo;s running wild and hogging all your computer&rsquo;s power. &nbsp;...  The problem here is that this particular line of code is stuck in a loop and running non stop, therefore not allowing other software to have any CPU power. &nbsp;

...I should be able to find the code, kill it, and your computer can go on with it&rsquo;s life. &nbsp;]]></content:encoded></item><item><title>Do you do hardware repairs?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-03-04T12:49:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nobrokenglass.php#unique-entry-id-1124</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nobrokenglass.php#unique-entry-id-1124</guid><content:encoded><![CDATA[I'm using an ethernet cable to connect the computers and transfer via home share in the Finder windows like you showed me, I just don't know how to find the purchased music & where to put it on the new one.


...As for the second part of your question, after you&rsquo;ve completely restored all the music, connecting your iPod to the new computer may result in iTunes warning you that the device is currently synced (married) to another iTunes library.  ...  I suggest just letting iTunes erase the iPod and then it will put the exact same music on the device once again but now it will be associated (married) to the new computer.  
]]></content:encoded></item><item><title>Why I hate Time Capsule</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2014-03-03T22:15:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontusetimecapsule.php#unique-entry-id-1123</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontusetimecapsule.php#unique-entry-id-1123</guid><content:encoded><![CDATA[I am at wit's end trying to install Windows 8.1 on my 2009 iMac using Parallels Desktop 9, and the new virtual machine will not accept my product key and suggests I check my installation media. 

...I have been on the ph with Microsoft 3x now in the last 7 days and no one will just give me a new activation code, much less speak English I can actually understand. 

...If you use the &ldquo;activate over the phone&rdquo; option during the install and the product key you have is rejected over the phone, then you&rsquo;ll have to contact support via email I&rsquo;m guessing and describe your case that way. 
]]></content:encoded></item><item><title>Signed in to Two apple IDs is a problem</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>Apple ID</category><dc:date>2014-03-03T18:14:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twoappleids.php#unique-entry-id-1122</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twoappleids.php#unique-entry-id-1122</guid><content:encoded><![CDATA[C:  I need to take several years of videos and load them onto the hard drive, and then send to India.   Is there a service that I can upload to and they access it, instead of shipping to India on a hard drive?


...Overall I don&rsquo;t think you need to be so much worried about magnets as you do the handling of the drive.  ]]></content:encoded></item><item><title>Don&#x27;t trust drive manufacturer&#x27;s backup software</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2014-02-28T09:20:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmisbetter.php#unique-entry-id-1121</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmisbetter.php#unique-entry-id-1121</guid><content:encoded><![CDATA[C:  I need to take several years of videos and load them onto the hard drive, and then send to India.   Is there a service that I can upload to and they access it, instead of shipping to India on a hard drive?


...Overall I don&rsquo;t think you need to be so much worried about magnets as you do the handling of the drive.  ]]></content:encoded></item><item><title>Where did my backup drive go?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2014-02-26T13:07:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisbudrive.php#unique-entry-id-1120</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisbudrive.php#unique-entry-id-1120</guid><content:encoded><![CDATA[Will you replace my broken screen?


...I do not do physical (out of warranty) repairs at this point.    I am software support only with hard drive replacements being the exception.]]></content:encoded></item><item><title>Suspect emails</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-02-26T12:54:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/suspectemails.php#unique-entry-id-1119</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/suspectemails.php#unique-entry-id-1119</guid><content:encoded><![CDATA[Will you replace my broken screen?


...I do not do physical (out of warranty) repairs at this point.    I am software support only with hard drive replacements being the exception.]]></content:encoded></item><item><title>Can&#x27;t find Quickbooks files</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2014-02-26T12:53:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noquickbooksfile.php#unique-entry-id-1118</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noquickbooksfile.php#unique-entry-id-1118</guid><content:encoded><![CDATA[Scotty, You were at our home on Sunday to work out some issue we as a family were having with various devices&hellip;One of the issues was getting my new email address to come through on my phone&hellip;.all working fine with that&hellip;.  I went to obtain a free app from the app store and placed the order and then tried to put in my apple id that is associated with my ipad and my email address of name@gmail.com app store / iTunes is telling me that the apple id password for name@icloud.com is incorrect&hellip;.it is working fine on the ipad but not on the phone&hellip;.please help&hellip;


...On the device that you can make purchases without a problem, go to settings/scroll down to iTunes and App Store and check the apple ID you&rsquo;re using there. &nbsp;]]></content:encoded></item><item><title>Checking iCloud settings and forwarding RR email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>iCloud</category><dc:date>2014-02-26T12:35:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rrandicloud.php#unique-entry-id-1117</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rrandicloud.php#unique-entry-id-1117</guid><content:encoded><![CDATA[It asks whether I want to use Textura (software that came w/ the Toshiba drive) or Time Capsule. &nbsp;...  Textura partitions the hard drive and (I believe) would not work w/ Parallels (which is on my iMac but not MacBook).


...Time Machine may reformat the drive the first time it uses it to go from MS-DOS to Mac OS Extended Journaled.  ]]></content:encoded></item><item><title>Re-Open all tabs in Safari at Launch</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2014-02-17T08:35:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/openingalltabs.php#unique-entry-id-1116</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/openingalltabs.php#unique-entry-id-1116</guid><content:encoded><![CDATA[When I click on the icon in the menu bar I see the last backup as 2/20/14 and it says "back--up delayed". 

...However, if you are simply talking about time machine as it relates to an external drive connected to your computer, then the most likely cause of your message is that the external drive you are using for backup has become unmounted.  ...  If it&rsquo;s a time capsule we are dealing with...well, I don&rsquo;t have much good to say about time capsule.  ]]></content:encoded></item><item><title>Same scam&#x2c; different day.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2014-02-05T14:51:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noscamfornow.php#unique-entry-id-1115</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noscamfornow.php#unique-entry-id-1115</guid><content:encoded><![CDATA[More likely your email address has been compromised and is now on a list of emails that spammers use to sell advertising.  ...  Just be sure not to follow any of the links provided in the email to a web page then enter your information into those pages.  ...  Overall the mac is a pretty secure operating system but we humans are often fooled by what what we see.  ]]></content:encoded></item><item><title>My child&#x27;s iCloud account is disabled</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2014-02-04T20:26:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iclouddisabled.php#unique-entry-id-1114</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iclouddisabled.php#unique-entry-id-1114</guid><content:encoded><![CDATA[If all else fails, you should be able to use time machine to look in the folder it was last in, then chronologically search through the folder&rsquo;s history. &nbsp;  You can try searching with Spotlight (the magnifying glass at the top right corner of your screen) using different terms. &nbsp;

...If you still can&rsquo;t find it, don&rsquo;t empty the trash and you can schedule and I may be able to locate or recover it from a backup in the future. &nbsp;
]]></content:encoded></item><item><title>How do I erase my personal data off the drive before I sell it?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-02-04T20:18:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasedrivebeforesell.php#unique-entry-id-1113</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasedrivebeforesell.php#unique-entry-id-1113</guid><content:encoded><![CDATA[Other people like to forward their RR email to an imap account therefore turning a POP account into an IMAP account by vertue of it being forwarded to an IMAP account.  ...  Once there, you can select to forward your RR email to a different email account then you can also choose to have RR discard the email after forwarding.  ...  After this is done, you can delete your RR account from your computer and iOS devices because now your RR email is being forwarded to your other email account.  ]]></content:encoded></item><item><title>Will you text me back?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-02-03T21:48:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notechnicaltexts.php#unique-entry-id-1112</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notechnicaltexts.php#unique-entry-id-1112</guid><content:encoded><![CDATA[Is there a setting I can use to make sure my last opened tabs re-open in Safari even after I quit and re-launch?


...If you would like the same set of tabs to open each time Safari launches regardless of what tabs were open when safari last closed, there&rsquo;s a way to do that as well...


...These can be made to auto-open at launch by going to Safari Preference > General and use the pulldown for "New Windows Open with..." to select "Choose Tabs Folder." ]]></content:encoded></item><item><title>Do you sell printer ink?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-02-03T21:29:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noprinterink.php#unique-entry-id-1111</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noprinterink.php#unique-entry-id-1111</guid><content:encoded><![CDATA[I went to the Internet on my cell phone and it said that this is a scam and do not send these people any money.


...If you feel your computer is behaving in a way other than normal then I would be happy to take a look but more than likely this is just a pop up menu or a website making threats.    In the older Windows XP world, it was very possible for a person to install a virus accidentally by clicking links, viewing, attachments, visiting websites, but luckily the modern Mac is not as vulnerable.  
]]></content:encoded></item><item><title>Re-Order your wireless networks</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2014-02-03T18:03:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reorderwifi.php#unique-entry-id-1110</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reorderwifi.php#unique-entry-id-1110</guid><content:encoded><![CDATA[If I assisted you to set this up I most likely encouraged you  (the parent) to use your own because your own child&rsquo;s age doesn&rsquo;t isn&rsquo;t eligible.  

...If the account still shows as disabled and doesn&rsquo;t allow you access, your next hope to regain control of that iCloud ID is to talk with apple support.  


If you still can&rsquo;t get back in to the account then it may be time to create another one.  ]]></content:encoded></item><item><title>When was my last backup?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2014-02-03T12:50:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whenwaslastbu.php#unique-entry-id-1109</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whenwaslastbu.php#unique-entry-id-1109</guid><content:encoded><![CDATA[You may want to just scan over the hard drive&rsquo;s application one more time to make sure you didn&rsquo;t drop any personal file there.    Most likely there&rsquo;s nothing personal in the applications folder like a stray word document but it doesn&rsquo;t hurt to look.


There are other ways to erase the computer completely including the operating system but if you&rsquo;re planning on selling the machine you probably want to leave them an OS to use.  ]]></content:encoded></item><item><title>Setting up a backup drive as an insurance policy</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2014-02-03T09:51:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/secondbudrive.php#unique-entry-id-1106</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/secondbudrive.php#unique-entry-id-1106</guid><content:encoded><![CDATA[If I glance at your email question during the day but don&rsquo;t have time to respond right then, I can mark it as unread and come back to it later in the day.    Also, it&rsquo;s much easier for me to take the content of your email and post both the question and answer to my answers section (like you&rsquo;re reading now) so that others can see it.  

...If you send me a technical question via text, I may look at it when I get it, but I will have long forgotten about it by late that evening when I sit down to answer questions.  ]]></content:encoded></item><item><title>FW drive won&#x27;t mount</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-02-02T23:47:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisfw.php#unique-entry-id-1105</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisfw.php#unique-entry-id-1105</guid><content:encoded><![CDATA[Scotty,  do you sell printer ink?


___________


no.]]></content:encoded></item><item><title>Where did my printer go?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>wireless</category><dc:date>2014-02-02T21:04:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/060448662fc725902d43187b3afa16e2-1104.php#unique-entry-id-1104</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/060448662fc725902d43187b3afa16e2-1104.php#unique-entry-id-1104</guid><content:encoded><![CDATA[The Mac Books frequently jump off the Net to find a new network (which usually is the Printer network) which causes the computer to go offline. &nbsp;

...The problem is that most likely the other (printer) network is higher in the list than the actual network you want to join.  

...That way your computer won&rsquo;t join it in the future unless you manually select it from the airport icon in the menu bar at the top of your screen.]]></content:encoded></item><item><title>Fan running mystery</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-02-02T20:51:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fanrunsmystery.php#unique-entry-id-1103</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fanrunsmystery.php#unique-entry-id-1103</guid><content:encoded><![CDATA[It could be that it has not completed the most recent backup due to the computer going to sleep or turning off during the process or it could be more serious.  ...  Open it and continue to drill down on that folder until you see a (hopefully) long list of folders named by date.    Scrolling down to the last one should give you a good indication of your backup history including the most recent one.  ]]></content:encoded></item><item><title>Time Capsule backup was interupted</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2014-02-02T20:46:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapinterupt.php#unique-entry-id-1102</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapinterupt.php#unique-entry-id-1102</guid><content:encoded><![CDATA[It&rsquo;s a great idea to setup a second drive to allow time machine to use then get it out of your home in case of a theft or fire.  

...This simply means that out of the box, it was a windows drive and your mac wants it to be a mac drive.  

...The first time machine copy does usually take a while but as I said, you can rely on the other backup drive for now. &nbsp;]]></content:encoded></item><item><title>Maximizing windows on the Mac</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-02-01T11:44:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/363089de43ba579d446f9546be527be6-1101.php#unique-entry-id-1101</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/363089de43ba579d446f9546be527be6-1101.php#unique-entry-id-1101</guid><content:encoded><![CDATA[Then I set up Carbon Copy Cloner and attached the second disk with firewire because there is not a second USB 3 port. 

...You can always get a USB (powered) hub and attach your second drive that way or use the USB port on the other side of the macbook if it&rsquo;s vacant.  

...Assuming that you do actually have the drive plugged in correctly using USB (or firewire on another computer) and it&rsquo;s still not mounting try this:
]]></content:encoded></item><item><title>Buying an external Enclosure</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-02-01T11:34:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/externalencl.php#unique-entry-id-1100</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/externalencl.php#unique-entry-id-1100</guid><content:encoded><![CDATA[If you had a wireless printer that was wirelessly connected to your network and we made changes to your network as part of our troubleshooting steps to get the xBox online, then the printer would still be looking for the old network name.  ...  Select that button and your printer will find the new network.  

...If the printer still doesn&rsquo;t print from the computer, go to system preferences and under &ldquo;printers&rdquo; delete the printer in the left column by selecting it and hitting the minus button below then hit the plus button and the printer will show up.  ]]></content:encoded></item><item><title>Adjusting your screensaver and sleep times</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>time machine</category><dc:date>2014-02-01T11:23:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aee7a991b42240d690fb83885800dff2-1099.php#unique-entry-id-1099</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aee7a991b42240d690fb83885800dff2-1099.php#unique-entry-id-1099</guid><content:encoded><![CDATA[According to the great screenshot you took, no processes seem to be running that would cause a heavy cpu load to heat the processor to the point that the fan would need to activate.  ...  You could sort within the memory tab as well although even if you had a memory hog application that does not generally cause fan craziness.    If it&rsquo;s driving your crazy that the fan is running but haven&rsquo;t noticed a performance issue, you do have an option.  ]]></content:encoded></item><item><title>I had to delete and re-add my gmail.  What have I done?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2014-01-31T00:01:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailserverworld.php#unique-entry-id-1098</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailserverworld.php#unique-entry-id-1098</guid><content:encoded><![CDATA[The time machine backup (wirelessly to time capsule) was interrupted during its initial dump of the 600 gigs.    It sounds like it completed about 200+ and now needs to finish the 600 gigs by completing the other 360.    Time machine is very good at picking up where it let off so giving plenty of time for the wireless backup to complete, everything should be fine in time.]]></content:encoded></item><item><title>Out of Memory error when related to internetaccounts process</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-01-30T23:27:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/internetaccounts.php#unique-entry-id-1097</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/internetaccounts.php#unique-entry-id-1097</guid><content:encoded><![CDATA[Hopefully the new Photoshop CC version has the standard greed, green, yellow buttons in the top left area of the window.  ...  If Adobe took the &ldquo;stoplight&rdquo; buttons away in favor of their own design then I&rsquo;m sure there is a command under the &ldquo;view&rdquo; tab in the menu bar that may help or possibly a setting in preferences.  ...  The mac doesn&rsquo;t have a default keyboard short cut built in like command +V or something like that.  
]]></content:encoded></item><item><title>I forgot my Admin Password.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-01-29T13:23:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetpwrecovery.php#unique-entry-id-1096</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetpwrecovery.php#unique-entry-id-1096</guid><content:encoded><![CDATA[I plan to order the Seagates along with an enclosure as soon as I hear back from you.


...I go through a lot of enclosures and generally buy the cheaper ones.  ...  If you were a film editor then you&rsquo;d want to kick it up a few dollars and go with the $13 one by Sabrent.  ]]></content:encoded></item><item><title>Finding pictures from an old iPhone backup</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2014-01-28T17:46:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wherearemypicts.php#unique-entry-id-1095</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wherearemypicts.php#unique-entry-id-1095</guid><content:encoded><![CDATA[I would recommend since you&rsquo;re backing up to your time capsule drive for the first time, you plug your computer in.    I&rsquo;m not 100% sure, but I think the fact that your computer is on battery power supersedes the fact that it&rsquo;s backing up.    Logically this makes sense because you don&rsquo;t want to set your computer down when you get home while it&rsquo;s open, and come back to a dead battery because it was spending all its energy backing up.  
]]></content:encoded></item><item><title>Do you sell computers?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-01-27T21:28:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dousellstuff.php#unique-entry-id-1094</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dousellstuff.php#unique-entry-id-1094</guid><content:encoded><![CDATA[I clean out my Trash etc. everyday, so all of this must be stored in iCloud or on actual G-mail which I don&rsquo;t ever go into. &nbsp;

...It will take a while for them to sync but it will happen eventually.  (barring you having any enormous attachments in emails)  Large attachments can be a pain to deal with in email.  


...I suggest whenever dealing with deleting large amounts of email within gmail, go to gmail.com using chrome to do it.  ]]></content:encoded></item><item><title>Hard Drive recommendations</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-01-27T11:54:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/harddriverecommend.php#unique-entry-id-1093</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/harddriverecommend.php#unique-entry-id-1093</guid><content:encoded><![CDATA[You will want to sign back in to your twitter and Facebook accounts from that area if you wish to use those services across other areas of your mac.  i.e.:  the ability to &ldquo;tweet&rdquo; a page inside Safari.  

...You&rsquo;ll need to find the associated plist file for your internet account pref pane and toss it out.     Others might recommend you edit the plist file w/text wrangler or bbedit but I have found it easier just to delete the account, plist files and associated by host prefs.  ]]></content:encoded></item><item><title>possible bad DC in Board</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-01-20T19:36:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/baddcin.php#unique-entry-id-1092</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/baddcin.php#unique-entry-id-1092</guid><content:encoded><![CDATA[If you&rsquo;ve forgotten your admin password and you&rsquo;re the only admin on the computer (which most people reading this are) then in 10.8 and 10.9 you&rsquo;ll need to boot into recovery mode.  


...My best advice is to select to &ldquo;make a new keychain&rdquo; and you&rsquo;ll need to re-enter several passwords as you use your computer normally.  ...  Otherwise, I could steal your computer, change the admin password in recovery mode, then log back in to you and open keychain to get all your other passwords.  ]]></content:encoded></item><item><title>Cleaning your data off a computer for donation</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-01-17T18:22:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/beforeyoudonate.php#unique-entry-id-1091</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/beforeyoudonate.php#unique-entry-id-1091</guid><content:encoded><![CDATA[If iPhoto was opened, the pictures on your photo stream should have moved in to iPhoto&rsquo;s photo stream (iCloud) album then be immediately copied into the photos area at the top of iPhoto.  

...While this is not a pleasant experience, there is a chance your pictures exist within another iPhone backup done by your phone, if you connected your phone to iTunes at some point during the time which you feel those special pictures where on the device.  


...If you were using your phone to show some sort of slide show of vids/picts you&rsquo;d taken in the past and had moved them to your iPhone to show during the recital, then those photos would still be in iPhoto.  
]]></content:encoded></item><item><title>Change the default screenshot format</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2014-01-17T18:15:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changescreenshotformat.php#unique-entry-id-1090</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changescreenshotformat.php#unique-entry-id-1090</guid><content:encoded><![CDATA[If iPhoto was opened, the pictures on your photo stream should have moved in to iPhoto&rsquo;s photo stream (iCloud) album then be immediately copied into the photos area at the top of iPhoto.  

...While this is not a pleasant experience, there is a chance your pictures exist within another iPhone backup done by your phone, if you connected your phone to iTunes at some point during the time which you feel those special pictures where on the device.  


...If you were using your phone to show some sort of slide show of vids/picts you&rsquo;d taken in the past and had moved them to your iPhone to show during the recital, then those photos would still be in iPhoto.  
]]></content:encoded></item><item><title>Calendar Notifications</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2014-01-17T18:10:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calendarnotifications.php#unique-entry-id-1089</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calendarnotifications.php#unique-entry-id-1089</guid><content:encoded><![CDATA[It has the advantage of costing less for more space and is generally more reliable as it is not meant to be moved around. &nbsp;

...The Seagate Backup Plus portable drive is smaller and only has to be plugged in to your computer. &nbsp;...  It has the advantage of being portable and small but the disadvantage of costing more for less space and is less reliable due to the fact that you&rsquo;re going to be moving it around more often. &nbsp;
]]></content:encoded></item><item><title>USB power consumption</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2014-01-17T13:32:44-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbme.php#unique-entry-id-1088</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbme.php#unique-entry-id-1088</guid><content:encoded><![CDATA[A:  Have him ship it back to you here in the USA and you take it the local Apple Store or do the repair yourself.


...If there is actual viewable physical damage to the magnetic connector then there&rsquo;s a good chance he can do the repair rather simply by changing out what&rsquo;s called the &ldquo;DC in Board&rdquo;.  

...You can usually find the part for around $60 on eBay then use iFixit.com to find the take apart for the exact model of his macbook.  
]]></content:encoded></item><item><title>Buying a new phone and restoring</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iTunes/iPod</category><dc:date>2014-01-17T13:09:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restoringtonew.php#unique-entry-id-1087</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restoringtonew.php#unique-entry-id-1087</guid><content:encoded><![CDATA[If there&rsquo;s no one in your family tree that wants an older laptop, you can always donate it to Goodwill since it still works.  ...  But to get your personal data off it first, the fastest way to do that would to first create a new user in system preferences.  

...Don&rsquo;t worry, even though you may have installed a program like Word or Quicken, that personal data lived in the users folder you just deleted, not the applications themselves.  ]]></content:encoded></item><item><title>Kids are getting my text messages</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2013-10-13T21:59:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messandft.php#unique-entry-id-1086</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messandft.php#unique-entry-id-1086</guid><content:encoded><![CDATA[What you&rsquo;re really asking is: How can I set the default format for screenshots I take on my mac to be jpegs?    By default, the mac wants to use png as the standard for screenshots so you&rsquo;ll need to go in to terminal to change this.  


...Now log out of your user and back in again for the change to take effect or you could type:  killall SystemUIServer into terminal and hit return.
]]></content:encoded></item><item><title>Turning off iCloud backup on your iOS device</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Backup</category><dc:date>2013-10-05T16:12:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnofficloudbackup.php#unique-entry-id-1085</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnofficloudbackup.php#unique-entry-id-1085</guid><content:encoded><![CDATA[It looks like the kind of thing that is intended to warn or notify me of something. &nbsp;

...The one on the calendar in the dock is letting you know that a date or event needs your attention in the main calendar.  ...  There should be a small symbol near the top left corner letting you know what the event is.  ]]></content:encoded></item><item><title>Final Cut Pro keeps asking for serial number</title><dc:creator>sells@mac.com</dc:creator><category>final cut pro</category><dc:date>2013-10-04T19:32:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fcpsystemidproblems.php#unique-entry-id-1084</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fcpsystemidproblems.php#unique-entry-id-1084</guid><content:encoded><![CDATA[It looks like the kind of thing that is intended to warn or notify me of something. &nbsp;

...The one on the calendar in the dock is letting you know that a date or event needs your attention in the main calendar.  ...  There should be a small symbol near the top left corner letting you know what the event is.  ]]></content:encoded></item><item><title>Time Capsule Warning</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2013-10-03T14:37:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmwarning.php#unique-entry-id-1083</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmwarning.php#unique-entry-id-1083</guid><content:encoded><![CDATA[I am going to buy a new 5S, but just need to know if my phone/music/etc is backed up and when I turn on new phone do I just restore from backup? &nbsp;&nbsp;

...When moving from one phone to a new phone, my favorite way to do it is to first plug your old phone up to your computer and allow iTunes to make a backup.  ...  After all purchases have moved into iTunes from the phone, make another backup by right clicking on the phone in the left hand column of iTunes (or simply unplug and plug it back in and the backup will start automatically once again).  ]]></content:encoded></item><item><title>Partitioning your internal drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-10-03T13:21:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/partitioninternal.php#unique-entry-id-1082</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/partitioninternal.php#unique-entry-id-1082</guid><content:encoded><![CDATA[Quick question - I have two children that are set up on iTunes on my account and randomly today they started getting included on my text messages. 

...This is not to be mistaken with the iTunes and App Store ID they use to purchase. &nbsp;...  You may also want to check their iCloud account in settings to be sure they are not logged into you there as well. &nbsp;]]></content:encoded></item><item><title>iPhoto email settings are wrong</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2013-10-01T23:16:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotoemail.php#unique-entry-id-1081</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotoemail.php#unique-entry-id-1081</guid><content:encoded><![CDATA[I turned off the iphone backup to cloud feature, deleted that backup, and instead backed it up via iTunes to her computer. &nbsp;&nbsp;

...Instead, turn off iCloud backup and backup directly to iTunes.  iCloud storage space is better used for your email with an @me, @mac or @icloud.com email address as well as your temporary photo storage via photo stream.    You can also use your free 5 gigs of storage space for Keynote, Numbers, and Pages documents so they will sync between your devices and computers.  
]]></content:encoded></item><item><title>Paying for additional iCloud space</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2013-10-01T22:54:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nopayicloud.php#unique-entry-id-1080</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nopayicloud.php#unique-entry-id-1080</guid><content:encoded><![CDATA[While the first thing to try is to go to the /Library/Application Support/ProApps folder then remove the Final Cut Studio System ID file then restarting and re-entering the serial, this doesn&rsquo;t always do the trick.  

...So&hellip;go to the /tmp folder (invisible but can be accessed via the Go menu) You will now find 2 new System ID files; ProAppsSytemID and Final Cut Studio System ID.  ...  Open FCP once more but now it is no longer looking in the tmp folder for the system ID files, it&rsquo;s looking in final resting place for the files.  ]]></content:encoded></item><item><title>iOS 7 broke my app</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2013-10-01T22:53:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/facedialer.php#unique-entry-id-1079</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/facedialer.php#unique-entry-id-1079</guid><content:encoded><![CDATA[Scotty&mdash;Is this something I need to be concerned about?


...Select to not show again and move along.    Time machine is doing exactly what is supposed to.  ]]></content:encoded></item><item><title>buying a refurbished iPad</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-09-24T23:48:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingrefurbipads.php#unique-entry-id-1078</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingrefurbipads.php#unique-entry-id-1078</guid><content:encoded><![CDATA[&nbsp;I had to buy a new Mac Pro this AM to replace my dead laptop (it died this AM after backing up with Time Capsule--thank God). &nbsp;

...Once the drive is partitioned, now you will need to install OS X onto it, boot to it then re install Final Cut X.  

...Partitioning an active drive without having to erase it was not always possible so I still cringe every time I partition my internal drive while in use.  ]]></content:encoded></item><item><title>Mac booting to a gray scren</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-08-31T23:04:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/grayscreenboot.php#unique-entry-id-1077</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/grayscreenboot.php#unique-entry-id-1077</guid><content:encoded><![CDATA[this is the error message I get when I tried to email a picture from iPhoto. any ideas how to fix this?


...Check to see that your email is spelled correctly and while you&rsquo;re at it, re enter your password in the field provided.  


If that doesn&rsquo;t take care of things, hit the minus key and just read your email account.]]></content:encoded></item><item><title>Replacing my current MBP with what?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-08-26T13:41:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/replacingagingmbp.php#unique-entry-id-1076</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/replacingagingmbp.php#unique-entry-id-1076</guid><content:encoded><![CDATA[If you were a MobileMe subscriber many years ago, when Apple made the transition to iCloud, in an effort to appease people who had paid money, they gave extra iCloud storage space to everyone for a period of time.  

...So if you bought Jaws 3 years ago and had it stored on your phone so you could watch it after going swimming in the lake later that night on the boat during the overnight campout, you can just redownload it again from the iTunes store once you&rsquo;ve gotten a new device.  


...You can set your device to sync and backup to iTunes over wifi in your home already so the case to pay Apple $40 more just to keep the order of your apps seems pointless to me.  ]]></content:encoded></item><item><title>Laptop monitor cracked</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-08-21T14:47:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/crackedlcd.php#unique-entry-id-1075</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/crackedlcd.php#unique-entry-id-1075</guid><content:encoded><![CDATA[Hi, I had the app face dialer which I loved & no longer works in os 7, can u research & fins an equivalent to that app & the swype android one


...Looks like Face Dialer was last updated almost 2 years ago. &nbsp;...  Finding something comparable will be a matter of digging through the app store and trying things out to find one that fits your own needs.]]></content:encoded></item><item><title>Random followups</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2013-08-12T22:53:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/randomfollowupstomurp.php#unique-entry-id-1074</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/randomfollowupstomurp.php#unique-entry-id-1074</guid><content:encoded><![CDATA[any help that you can give us would be wonderful, after I buy it, that would be the perfect time to get you over here to help with set up of that also.


...This is more cut and dry and requires you to go pick up the device from someone&rsquo;s house but overall you can find very good deals on Craigslist if you can get over the fear of dealing with a stranger in person.  


Lastly, to get a good feel for the actual value of these older devices, go over to gazelle.com and check out what other companies buy these devices for.  ]]></content:encoded></item><item><title>Restarting an iPad&#x2c; Calendar duplicates and iCloud email issues</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2013-08-12T22:43:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/followupissues.php#unique-entry-id-1073</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/followupissues.php#unique-entry-id-1073</guid><content:encoded><![CDATA[I went to update my computer and when it turned back on as a restart nothing was there, not even my hard drive shows.


...If that doesn't help, hold the power button down again and restart but this time hold the "option" key down. &nbsp;...  Choose the regular "macintosh HD" and restart and see if that gets you back up again going. &nbsp;
]]></content:encoded></item><item><title>Finding my wifi password</title><dc:creator>sells@mac.com</dc:creator><category>wifi</category><dc:date>2013-08-02T00:01:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wifipwlost.php#unique-entry-id-1072</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wifipwlost.php#unique-entry-id-1072</guid><content:encoded><![CDATA[I went to update my computer and when it turned back on as a restart nothing was there, not even my hard drive shows.


...If that doesn't help, hold the power button down again and restart but this time hold the "option" key down. &nbsp;...  Choose the regular "macintosh HD" and restart and see if that gets you back up again going. &nbsp;
]]></content:encoded></item><item><title>SEOs...legit or snake oil?</title><dc:creator>sells@mac.com</dc:creator><category>google</category><dc:date>2013-07-31T21:15:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/seosnakeoil.php#unique-entry-id-1071</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/seosnakeoil.php#unique-entry-id-1071</guid><content:encoded><![CDATA[If you take in to consideration the age of the computer, it's possible your best option is to not repair due to the cost.&nbsp;    The data is most likely completely fine and safe on the hard drive but I&rsquo;m sure you were backing up anyway.  ...  You could always just plug a second monitor up to it and convert it to a &ldquo;desktop&rdquo; computer with the monitor from that point forward if you&rsquo;re not yet ready to purchase a new machine.  
]]></content:encoded></item><item><title>Missing voice memos</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2013-07-12T00:10:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/missingvoicememos.php#unique-entry-id-1070</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/missingvoicememos.php#unique-entry-id-1070</guid><content:encoded><![CDATA[I recently have migrated totally over from my old mindspring email to gmail and have been updating every sign in and password where I use my email address including my apple i.d. (it is updated and have logged into mountian lion with it so all appears to be well on computer).   Brings me to my phone&hellip;it looks like I cannot just update the address there, but &nbsp;I need to delete that account completely and set up with gmail address.   I assume since I have done it on apple site and updated on my computer and set up iCloud with that address with mountain lion that all data is well and secure &nbsp;BUT before I delete off phone thought it might be prudent to just cover my butt and make sure. ]]></content:encoded></item><item><title>Moving your business email to another provider</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-07-12T00:08:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailtoexchange.php#unique-entry-id-1069</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailtoexchange.php#unique-entry-id-1069</guid><content:encoded><![CDATA[If only one account is listed then you would most likely need to delete the doubled events manually but I am betting that's not the case. &nbsp;


...3 - For the emails, I wanted to change the name descriptions, but when I do it says incoming mail server cannot be blank (even though the server name is in there and it greyed out). 

...Which means, on occasion the left hand doesn't know what the right hand is doing so the mail program doesn't realize the computer already knows the settings so it reports the silly error. &nbsp;]]></content:encoded></item><item><title>Taking your iPhoto library with you.</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2013-07-12T00:07:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotoportable.php#unique-entry-id-1068</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotoportable.php#unique-entry-id-1068</guid><content:encoded><![CDATA[You helped me set up my computer several years ago at my house and everything runs great but now I need to change my password for wifi, I think. &nbsp;  My grandson cannot access internet from my system when he is here even though I gave him my password I recorded a long time ago.


...You can find it by doing a spotlight search or going to your applications folder then into your utilities folder inside that.  ]]></content:encoded></item><item><title>Turning on iCloud calendars</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2013-07-09T19:54:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnoncalinicloud.php#unique-entry-id-1067</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnoncalinicloud.php#unique-entry-id-1067</guid><content:encoded><![CDATA[As we discussed the other day, the best way to acheive a high ranking in Google is to 1. have as many other sites linking to you as possible. 

...Before you invest in any company claiming they can raise your ranking in google the best thing to do is become educated yourself on the subject first. &nbsp;

...I know that's a lot of information to try to understand but in general, if were as simple as paying money to get your ranking higher, google wouldn't exist. &nbsp;]]></content:encoded></item><item><title>Ubee router not getting along with Extreme</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>wireless</category><dc:date>2013-06-19T11:28:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ubeerouteriprelease.php#unique-entry-id-1066</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ubeerouteriprelease.php#unique-entry-id-1066</guid><content:encoded><![CDATA[Scotty&mdash;It is critical that I find a voice memo that I recorded on my phone but somehow disappeared. &nbsp;

...I feel like the only way we may be able to retrieve those prior January voice memos would be to check to see if you have a prior iOS backup from that approximate time. &nbsp;...  I could take a dummy phone, restore from that time period (provided you backed up locally to a computer around that time period) and we may be able to retrieve them. &nbsp;
]]></content:encoded></item><item><title>I want to sell my iMac.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-06-19T11:26:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sellimacprice.php#unique-entry-id-1065</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sellimacprice.php#unique-entry-id-1065</guid><content:encoded><![CDATA[I have been missing some emails recently so thought that this might be a solution.  http://office.microsoft.com/en-us/business/compare-office-365-kiosk-plans-FX103178917.aspx


...I would be interested to find out what emails you are missing, look at those to find a commonality then solve the problem within your current godaddy environment. &nbsp;


...If 2 is the cause then you should still be able to find the spammed email in your spam folder in your godaddy account. &nbsp;]]></content:encoded></item><item><title>Why do hard drives die?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-06-04T11:13:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hddiesalways.php#unique-entry-id-1064</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hddiesalways.php#unique-entry-id-1064</guid><content:encoded><![CDATA[I am trying to get all my pics of my main computer and bring them with me on our vacation so I can do projects on my laptop while we are gone. 

...Hold down the option key when opening iphoto on your laptop and point iphoto to the external iphoto library sitting on the external drive. &nbsp;  Work from that drive then when you return home, move the iphoto library back to the original pictures folder where you got it from and choose to "replace" because the newer version will now need to overwrite the older out of date version.]]></content:encoded></item><item><title>Moving contacts to OS X server.</title><dc:creator>sells@mac.com</dc:creator><category>OS X server</category><dc:date>2013-06-04T10:47:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/contactstoserver.php#unique-entry-id-1063</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/contactstoserver.php#unique-entry-id-1063</guid><content:encoded><![CDATA[Thanks for all your help over the past few weeks. &nbsp;  Before I click the wrong button, if I want to repopulate my calendar on my desktop (currently empty), do I go to system preferences, go to Mail, Contacts and Calendar, and then merge the mac calendar with the icloud? &nbsp;

...yes.  &nbsp;system prefs, icloud, check calendars
]]></content:encoded></item><item><title>Restore an iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>iTunes/iPod</category><dc:date>2013-06-04T10:34:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restoreipad.php#unique-entry-id-1062</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restoreipad.php#unique-entry-id-1062</guid><content:encoded><![CDATA[Here's what happened, apparently while we were in the process of setting up out airport extreme to the "Ubee" modem from TWC we had an electrical/lightening event at our home, which fried modem and the airport extreme. &nbsp;...  I know the modem has internet connectivity because if I plug the ether-net cable directly into the computer I can get on-line, plus we had to get a micro-cell tower from ATT because of poor phone reception, and that is now working with its ether-net connection going through the new airport tower.


...I have gone thru the airport network diagnostics program, allowed for modification of the system network configuration, restarted the airport, but it keeps asking to restart any devices, such as a router, which I did, but still no internet connection. &nbsp;
]]></content:encoded></item><item><title>What should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-06-04T10:15:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wwdccomingup.php#unique-entry-id-1061</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wwdccomingup.php#unique-entry-id-1061</guid><content:encoded><![CDATA[Im trying to sell my computer its an i mac n i don't know how much i should sell it for its in great shape i never used it, i don't know much about computers heres the info on it&nbsp;Hardware Overview:


I purchased this in Nov,2012 - I only used it for pictures.


...iMac 24" A1225 MA878LL A Mid '07 Intel C2D 2 4GHz 3GB 256MB 320GB 45DAYS WARNTY | eBay
]]></content:encoded></item><item><title>10.8 killed all my old applications</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><category>Rosetta</category><dc:date>2013-06-04T09:47:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rosettanotinlion.php#unique-entry-id-1060</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rosettanotinlion.php#unique-entry-id-1060</guid><content:encoded><![CDATA[They are spinning plates that are read with a small magnetic needle. &nbsp;  All moving parts have a 100% failure rate eventually. &nbsp;...  So go get a backup, check the spare tire in your car, and be sure you&rsquo;ve made out a will.  ]]></content:encoded></item><item><title>wrong outgoing email address outgoing</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-06-04T09:35:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wrongoutgoingsmtp.php#unique-entry-id-1059</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wrongoutgoingsmtp.php#unique-entry-id-1059</guid><content:encoded><![CDATA[What I would like to have is a unified Contact database, so that all of the contact info for the entire church is the same on all of the devices that the employees, and pastors have access to.


...In this process, no data &ldquo;should&rdquo; be lost as the process takes two contacts who have different data but the same name and puts it into one card.  

...The notes (if they were in the notes field) will all merge into the notes field of the new card however it is important to remember:  These notes are visible to all contact subscribers from the server.  ]]></content:encoded></item><item><title>Using Mail Merge in Pages</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2013-05-23T21:33:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailmergeinpages.php#unique-entry-id-1058</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailmergeinpages.php#unique-entry-id-1058</guid><content:encoded><![CDATA[Is there an easy way to reset the whole thing and erase her stuff?


...Select the iPad in the left column after it shows up in iTunes.  


...If it asks you if you&rsquo;d like to restore from a previous backup, do not.  ]]></content:encoded></item><item><title>Resetting original AppleTV</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2013-05-23T21:14:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetwhiteappletv.php#unique-entry-id-1057</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetwhiteappletv.php#unique-entry-id-1057</guid><content:encoded><![CDATA[The macbook airs are getting a little cooler and faster. &nbsp;...  You could save a little money by skipping the top of the line retina MacBook pro and just get the lower end macbook pro with a CD drive. &nbsp;


All of this is moot because Apple will be announcing new stuff next week. &nbsp;]]></content:encoded></item><item><title>Not recieving files via email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-05-02T19:10:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailattaachmentsproblems.php#unique-entry-id-1056</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailattaachmentsproblems.php#unique-entry-id-1056</guid><content:encoded><![CDATA[Yes, you have each of these pieces of software you mentioned all ran through a translator on your computer called rosetta because they were originally written for PowerPC machines.  ...  In 10.8 rosetta  was taken out which means users would have needed to move to the next version of each of these.  

...It would require you erase your drive, reinstall 10.6 from an old disc, create a new temporary user, run all your updates to get to 10.6.8, then use the migration assistant to move all your data back over to your drive from a  time machine backup.  ]]></content:encoded></item><item><title>One SSID vs. multiple access point SSIDs</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2013-05-01T08:47:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onessidtorulethemall.php#unique-entry-id-1055</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onessidtorulethemall.php#unique-entry-id-1055</guid><content:encoded><![CDATA[Yes, you have each of these pieces of software you mentioned all ran through a translator on your computer called rosetta because they were originally written for PowerPC machines.  ...  In 10.8 rosetta  was taken out which means users would have needed to move to the next version of each of these.  

...It would require you erase your drive, reinstall 10.6 from an old disc, create a new temporary user, run all your updates to get to 10.6.8, then use the migration assistant to move all your data back over to your drive from a  time machine backup.  ]]></content:encoded></item><item><title>How to delete and readd a printer.</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2013-04-22T20:46:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteandaddprinter.php#unique-entry-id-1054</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteandaddprinter.php#unique-entry-id-1054</guid><content:encoded><![CDATA[I want to do a mass mailing to many people using a form letter but substitute each letter's "to address" with each person's personal information.  


...After you've chosen a template and typed in your own body in place of the latin place holder text you're ready for the next step.  

...The result will be a very long document with the same letter over and over with different addresses.  ]]></content:encoded></item><item><title>Wireless card for Macbook Pro?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>Hardware</category><dc:date>2013-04-22T19:25:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mififormbp.php#unique-entry-id-1053</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mififormbp.php#unique-entry-id-1053</guid><content:encoded><![CDATA[The installer went through and used the reset menu, so that all of my personal stuff is off of it.


Does this also get rid of any registration info, or will it still need to have my user ID and password entered? &nbsp;  In other words, will it be like it was when I got it from the store originally, and everything will have to be set from scratch? &nbsp;
]]></content:encoded></item><item><title>Youtube crashing the computer</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>flash</category><dc:date>2013-04-08T18:35:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/youtubeong5.php#unique-entry-id-1052</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/youtubeong5.php#unique-entry-id-1052</guid><content:encoded><![CDATA[The installer went through and used the reset menu, so that all of my personal stuff is off of it.


Does this also get rid of any registration info, or will it still need to have my user ID and password entered? &nbsp;  In other words, will it be like it was when I got it from the store originally, and everything will have to be set from scratch? &nbsp;
]]></content:encoded></item><item><title>Set iTunes to look like it used to.</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2013-04-05T21:15:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/setitunesbacktooldview.php#unique-entry-id-1051</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/setitunesbacktooldview.php#unique-entry-id-1051</guid><content:encoded><![CDATA[So if a person has they're macbook open and travels to another part of the house, while the device should let it go and rejoin the stronger signal, if sometimes doesn't. &nbsp;...  So when setting something up like a printer, Roku, AppleTV, etc&hellip; they choose the more common one they may have always used in the kitchen let's say but the strength is not good enough for the location of the new device.&nbsp;


...They can sometimes be so confused by the fact that more than one router is declaring the same name that they can not decide which wireless point to join and therefore don't join one at all. &nbsp;]]></content:encoded></item><item><title>Hide your all mail folder in Gmail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-03-20T19:55:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/49c035fc21ebc64a08c9729fa5c7b9d9-1050.php#unique-entry-id-1050</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/49c035fc21ebc64a08c9729fa5c7b9d9-1050.php#unique-entry-id-1050</guid><content:encoded><![CDATA[I just did a software update and my printer disappeared again. &nbsp;

...If this does not solve the issue, be sure to run software updates as there may be new printer software available.    Also, in your case, be sure that the second airport express (repeater) near your kitchen has a green light.  ]]></content:encoded></item><item><title>iPhones not connecting to Linksys routers</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>security</category><dc:date>2013-03-20T11:06:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/f43830830cd0751ffc70c515ca325d2d-1049.php#unique-entry-id-1049</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/f43830830cd0751ffc70c515ca325d2d-1049.php#unique-entry-id-1049</guid><content:encoded><![CDATA[My husband wants an air card for his MacBook Pro - is there such a thing?  

...It's a small credit card sized box you carry around in your bag that allows you to get online when wifi is not available.   It will allow multiple devices to be used at once like iPads, laptops etc&hellip;  It usually requires a yearly contract.  ]]></content:encoded></item><item><title>Ram mystery</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-03-19T20:05:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/thirdpartyramfailing.php#unique-entry-id-1048</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/thirdpartyramfailing.php#unique-entry-id-1048</guid><content:encoded><![CDATA[It will not be able to update to the latest version of flash (which is most likely the problem) due to the fact that the G5 is based on a different type of computer language than the more current intel processors and the latest version of flash will not run on the older machines.    One way to eliminate whether it is being caused by flash or possibly the graphics card would be to push the video rendering by other means.  

...Keep in mind, this machine has been end of life for quite some time and you&rsquo;ll start to notice more and more incompatibility issues moving forward even if the youtube (flash) problem is resolved.  
]]></content:encoded></item><item><title>Will increasing ram make my game faster?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-03-19T19:41:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ramplusgaming.php#unique-entry-id-1047</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ramplusgaming.php#unique-entry-id-1047</guid><content:encoded><![CDATA[How can I put it back the way it was?


...Yes, Apple updated iTunes to 11 and changed the interface around but many of us like it the way it was.  

...Lastly, select Songs as the view across the top of iTunes.  
]]></content:encoded></item><item><title>Ram not in all the way</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-03-18T18:14:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ramnoin.php#unique-entry-id-1046</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ramnoin.php#unique-entry-id-1046</guid><content:encoded><![CDATA[How can I hide my &ldquo;all mail&rdquo; folder in Gmail so I don&rsquo;t have to look at it.  

...	&bull;	Make sure Show in IMAP is not checked for any folder or label you want to hide from email programs and devices connecting to Gmail via IMAP.


...Do keep in mind, though, that moving a message to All Mail is a way of archiving when accessing Gmail via IMAP.
]]></content:encoded></item><item><title>Airport blinking orange or yellow</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2013-03-04T20:56:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportblinking.php#unique-entry-id-1045</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportblinking.php#unique-entry-id-1045</guid><content:encoded><![CDATA[How can I hide my &ldquo;all mail&rdquo; folder in Gmail so I don&rsquo;t have to look at it.  

...	&bull;	Make sure Show in IMAP is not checked for any folder or label you want to hide from email programs and devices connecting to Gmail via IMAP.


...Do keep in mind, though, that moving a message to All Mail is a way of archiving when accessing Gmail via IMAP.
]]></content:encoded></item><item><title>Sites blocked?</title><dc:creator>sells@mac.com</dc:creator><category>flash</category><category>parental controls</category><dc:date>2013-03-01T12:44:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flashnotparentalcontrols.php#unique-entry-id-1044</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flashnotparentalcontrols.php#unique-entry-id-1044</guid><content:encoded><![CDATA[With new memory a common problem is that people do not realize the chips take as much pressure to push in as they can and fail to put them in all the way. &nbsp;  Even if your old chips do not take as much force to insert new chips can take a fair amount more force on them to get them to snap fully in to place properly. 


...6) &nbsp;To make sure heat is not a factor in causing your machine problems if using a MacBook/MacBook Pro refer to the article we have posted about it http://eshop.macsales.com/Reviews/Framework.cfm?]]></content:encoded></item><item><title>Computer won&#x27;t boot.  Spinng beach ball</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2013-02-27T09:19:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/beachballoflove.php#unique-entry-id-1043</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/beachballoflove.php#unique-entry-id-1043</guid><content:encoded><![CDATA[I would like to maximize my frames per second in game and I was wondering if I should go with 8GB (Two 4BG slots), 16GB (Two 8GB slots), or 10GB (Keep my current 2GB slot and replace one with an 8GB slot). ...  I know I can't update my graphics card because it is integrated into the motherboard, so if you have any other tips on how to improve my MacBooks gaming that would be great.


...A few things to consider, if you are running in 64 bit mode then your computer&rsquo;s hardware can address more than 2 gigs of ram at a time with any given application.  ]]></content:encoded></item><item><title>How to change your iCloud full name on your Mac&#x27;s mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-02-27T08:42:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudemailnamechange.php#unique-entry-id-1042</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudemailnamechange.php#unique-entry-id-1042</guid><content:encoded><![CDATA[Yes, that's definitely a sign that the ram is not in all the way. &nbsp;...  Be sure you push it in all the way. &nbsp;...  There&rsquo;s also an outside chance that the ram is bad but that is rare, especially if you bought the ram from Crucial.com.  
]]></content:encoded></item><item><title>email password not working</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2013-02-25T22:05:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetemailaccount.php#unique-entry-id-1040</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetemailaccount.php#unique-entry-id-1040</guid><content:encoded><![CDATA[Very often, the main cause of an airport device blinking orange (or yellow) is because that&rsquo;s its way of saying &ldquo;there&rsquo;s an update available for me&rdquo;.  

...You can try to work it out by using the "airport utility" available as a free download in the app store on your iPad. &nbsp;  See if you can run all your updates for the devices then check to make sure the express is set to extend.  ]]></content:encoded></item><item><title>Can&#x27;t get passed spinning wheel after update</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-12-19T21:57:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spinningwheelongoing.php#unique-entry-id-1039</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spinningwheelongoing.php#unique-entry-id-1039</guid><content:encoded><![CDATA[Could you guide us how to take off " the block". ...  We&nbsp;aren't&nbsp;able to get into many things we need.


...You need to update flash.Adobe Flash Player - Downloads
]]></content:encoded></item><item><title>iMovie uploads to youtube&#x2c; sometimes.</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2012-12-17T22:50:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imovietoyoutube.php#unique-entry-id-1038</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imovietoyoutube.php#unique-entry-id-1038</guid><content:encoded><![CDATA[I turned on my Mac Pro this morning, only to have the thing totally freeze up. 

...If it does the same thing again, force it aff once again then unplug everything attached to it except for the mouse/keyboard. &nbsp;  If the unit still does not boot then it's one of two problems. &nbsp;]]></content:encoded></item><item><title>The pain and suffering of Apple ID password resets</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2012-12-17T18:29:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/f05c5236feae9eaf128c3a3ea544c1c5-1037.php#unique-entry-id-1037</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/f05c5236feae9eaf128c3a3ea544c1c5-1037.php#unique-entry-id-1037</guid><content:encoded><![CDATA[Know this sounds dumb, but it is confusing for some- we changed that day- but how can I go in and check?


...However, if the box is greyed out, then it&rsquo;s most likely your iCloud account.    To change the name if the full name box is greyed out, you&rsquo;ll need to log into icloud.com using your iCloud email address (most likely ending with me.com, mac.com, or iCloud.com then go to to the mail area.
]]></content:encoded></item><item><title>How to set up out of office replies in gmail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2012-12-17T18:14:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0bf7fd6667bb5350f8e13526d5eee890-1036.php#unique-entry-id-1036</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0bf7fd6667bb5350f8e13526d5eee890-1036.php#unique-entry-id-1036</guid><content:encoded><![CDATA[Know this sounds dumb, but it is confusing for some- we changed that day- but how can I go in and check?


...However, if the box is greyed out, then it&rsquo;s most likely your iCloud account.    To change the name if the full name box is greyed out, you&rsquo;ll need to log into icloud.com using your iCloud email address (most likely ending with me.com, mac.com, or iCloud.com then go to to the mail area.
]]></content:encoded></item><item><title>Backup questions</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2012-12-14T21:50:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/randombuquestions.php#unique-entry-id-1035</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/randombuquestions.php#unique-entry-id-1035</guid><content:encoded><![CDATA[Installed latest update and this is what I am looking at for 2 hours.  any ideas? 


...First thing to try is just holding down the power button forcing the computer to shutdown the try to restart.    If that doesn&rsquo;t work, you&rsquo;ll next want to boot into the recovery disk partition and check the disk if you can.  ]]></content:encoded></item><item><title>Printer keeps dissappearing</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2012-12-14T01:55:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerfallsoffagain.php#unique-entry-id-1034</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerfallsoffagain.php#unique-entry-id-1034</guid><content:encoded><![CDATA[In the past, I could easily upload movies from iMovie to YouTube and then watch those movies on iPhone or iPad. 

...I have found the more successful route, albeit the slower route, is to build the movie in iMovie, export it as a .mp4 or .mov file, then go to youtube.com, login and manually select or drag in the file you&rsquo;ve exported from iMovie.    This takes more time but by directly using youtube.com to upload instead of the built-in iMovie/youtube uploader seems to be more reliable.  ]]></content:encoded></item><item><title>iCloud is not a backup</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2012-12-14T01:34:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnotbackup.php#unique-entry-id-1033</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnotbackup.php#unique-entry-id-1033</guid><content:encoded><![CDATA[Apple has said they have disabled my account for security reasons and I need to reset my password. &nbsp;  I have done this at least 3 times, gone to appleid, given them my current email address and they respond by saying they have sent me an email with the directions to reset the password. &nbsp;

...Apple, along with a few other companies (Amazon) have come under scrutiny as of late for allowing hackers to socially engineer their way into getting them to reset someone's password. &nbsp;]]></content:encoded></item><item><title>Bad video on MBP</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>video</category><dc:date>2012-12-14T00:08:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/badvidcard.php#unique-entry-id-1032</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/badvidcard.php#unique-entry-id-1032</guid><content:encoded><![CDATA[Hey I forgot to ask you if I can block emails while I am out of town ...you know I am out of the office until Dec.31st??


...I believe you have a gmail account as your main account so you&rsquo;ll want to go to www.gmail.com and log in to your email account.  

...You would log in to www.icloud.com and adjust the settings from the web page. 
]]></content:encoded></item><item><title>I forgot my gmail password</title><dc:creator>sells@mac.com</dc:creator><category>passwords</category><category>gmail</category><category>email</category><category>keychain access</category><dc:date>2012-12-13T23:55:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/forgotgmail.php#unique-entry-id-1031</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/forgotgmail.php#unique-entry-id-1031</guid><content:encoded><![CDATA[1) Time Machine Backup says "Backing up 855,255 items &nbsp;2.59 GB (and growing) of 62.55 GB


...Make sure the Airport wireless device you want to set up is plugged in &nbsp;and in range of your computer, then click rescan to try again." 

...3) The Time Machine On/Off window is currently set to "OFF" and says Available 924.9GB of 931.2 GB. ]]></content:encoded></item><item><title>Can I watch my TV on my iPad when traveling?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2012-12-13T22:35:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/belkintv.php#unique-entry-id-1030</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/belkintv.php#unique-entry-id-1030</guid><content:encoded><![CDATA[There is something I do that disconnects my printer from my computer so I can&rsquo;t print and I can&rsquo;t find how to reset it.  

...If this happens, sometimes you can still download the printer driver version one operating system prior to the one you&rsquo;re on now and it may work.    In other words, if you can&rsquo;t download 10.8 drivers because it&rsquo;s telling you that it&rsquo;s available only through the apple software update on your computer, download the 10.7 drivers and install them.  ]]></content:encoded></item><item><title>Is someone using my computer secretively?</title><dc:creator>sells@mac.com</dc:creator><category>Root User</category><dc:date>2012-12-13T22:16:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/enabling%20root.php#unique-entry-id-1029</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/enabling%20root.php#unique-entry-id-1029</guid><content:encoded><![CDATA[There is something I do that disconnects my printer from my computer so I can&rsquo;t print and I can&rsquo;t find how to reset it.  

...If this happens, sometimes you can still download the printer driver version one operating system prior to the one you&rsquo;re on now and it may work.    In other words, if you can&rsquo;t download 10.8 drivers because it&rsquo;s telling you that it&rsquo;s available only through the apple software update on your computer, download the 10.7 drivers and install them.  ]]></content:encoded></item><item><title>How do I setup Time Machine?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2012-12-13T22:14:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howtotimemachine.php#unique-entry-id-1028</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howtotimemachine.php#unique-entry-id-1028</guid><content:encoded><![CDATA[There's a video cable that runs from the main chasis of the computer to the screen. &nbsp;  Every time you open and close your computer, that cable is bent slightly. &nbsp;  After many many many times opening and closing the screen, that cable can become damaged. &nbsp;]]></content:encoded></item><item><title>Printer driver not found after reinstall</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2012-11-16T21:54:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinenodriver.php#unique-entry-id-1027</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinenodriver.php#unique-entry-id-1027</guid><content:encoded><![CDATA[Double click on it and you&rsquo;ll see a box to check that says &ldquo;show password&rdquo;.  

...If that doesn&rsquo;t work, go back to keychain access and check another of the entries with a more recent date.    If none of that works, gmail can reset your password very easily but you&rsquo;ll have to enter your new password on all your devices that check that email account.  ]]></content:encoded></item><item><title>Silverlight goes crazy</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2012-11-15T16:20:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/silverlightcrazy.php#unique-entry-id-1026</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/silverlightcrazy.php#unique-entry-id-1026</guid><content:encoded><![CDATA[Do you know how this thing works and whether it will work with this ipad?


...As you may know, the Belkin @TV is a new competitor to the current champion Slingbox (who also has an app for $15 for either iPhone or iPad).  ...  I have worked with many a sling box setup in the past but I&rsquo;ve not spotted a Belkin in my client base as of yet.  ]]></content:encoded></item><item><title>Restoring recent servers list</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2012-11-15T14:15:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restorerecentitems.php#unique-entry-id-1025</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restorerecentitems.php#unique-entry-id-1025</guid><content:encoded><![CDATA[It is possible for a user to log into a Mac without common users knowing by enabling root access.    This is very rare and the root user would have had to have aquired the knowledge to do so.  

...If it says &ldquo;Disable root user&rdquo; then that mean that someone has indeed been using root access on your computer.  
]]></content:encoded></item><item><title>iCloud on Outlook</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Microsoft Office</category><category>email</category><dc:date>2012-11-14T16:09:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outlookicloudproblems.php#unique-entry-id-1024</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outlookicloudproblems.php#unique-entry-id-1024</guid><content:encoded><![CDATA[I didn't know which box to check on your Website as I had no idea how long it would take. 

...But if you'd like to move ahead without my assistance, just plug the drive up, go to your system preferences (located under the black apple at the top left of your screen) and click on &nbsp;"time machine". &nbsp;...  Once you've selected that choice, you may be warned that the new drive may need to be reformatted. &nbsp;]]></content:encoded></item><item><title>Moving Outlook folder to Mail.app</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2012-11-14T16:03:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outlooktomailfolders.php#unique-entry-id-1023</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outlooktomailfolders.php#unique-entry-id-1023</guid><content:encoded><![CDATA[I tried to install the original installation software, but a warning box came up to say that this software was no longer supported and should not be installed.


...According to Canon&rsquo;s support article here, The 560 isn&rsquo;t supported in 10.8 however, that doesn&rsquo;t mean it won&rsquo;t work.  

...By using time machine to restore the data, I skipped over the microsoft office product key which time machine doesn&rsquo;t not include in its backup strategy due to its location in the Library folder to reduce piracy.  ]]></content:encoded></item><item><title>Spinning beach ball a lot</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2012-11-14T15:59:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spinningbballmoreram.php#unique-entry-id-1022</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spinningbballmoreram.php#unique-entry-id-1022</guid><content:encoded><![CDATA[I'm attaching a few screen-shots of the activity monitor taken when the fan starts revving up- Nothing as dramatic as I've experienced in the past when it really shuts down. 

...To get to the Library folder you&rsquo;ll want to first go to the Finder and select Go in the file menu.    It will only be available if first hold down the option key when in the Go menu.  ]]></content:encoded></item><item><title>Desktop folders?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2012-11-13T19:36:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/desktopfolders.php#unique-entry-id-1021</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/desktopfolders.php#unique-entry-id-1021</guid><content:encoded><![CDATA[I recently deleted my library folder and lost my recent servers.  

...You should be able to restore the recent server list and addresses by replacing the current file com.apple.recentitems.plist in your user folder with the copy we saved from the abandoned user. &nbsp;  That plist file contains recent items and server connections. &nbsp;
]]></content:encoded></item><item><title>What tye of printer?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2012-11-13T19:34:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpinkjetprinters.php#unique-entry-id-1020</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpinkjetprinters.php#unique-entry-id-1020</guid><content:encoded><![CDATA[Unfortunately, I am unable to get any of my contacts on my laptop in Microsoft outlook. 

...Unfortunately our only course of action to get those contacts syncing to that windows machine is via the iCloud control panel we installed. &nbsp;  You might try opening up the iCloud control panel and toggling off then on again the contacts sync checkbox. &nbsp;
]]></content:encoded></item><item><title>Can I go from 10.6 to 10.8?</title><dc:creator>sells@mac.com</dc:creator><category>Mac app store</category><dc:date>2012-10-30T00:44:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/106to108isago.php#unique-entry-id-1018</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/106to108isago.php#unique-entry-id-1018</guid><content:encoded><![CDATA[Unfortunately, I am unable to get any of my contacts on my laptop in Microsoft outlook. 

...Unfortunately our only course of action to get those contacts syncing to that windows machine is via the iCloud control panel we installed. &nbsp;  You might try opening up the iCloud control panel and toggling off then on again the contacts sync checkbox. &nbsp;
]]></content:encoded></item><item><title>Signs of the dying Hard Drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-10-30T00:30:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/signsofdyinghd.php#unique-entry-id-1017</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/signsofdyinghd.php#unique-entry-id-1017</guid><content:encoded><![CDATA[Time machine usually does a good job of staying out of the way by only running for a very short period of time each hour throughout the day. &nbsp;  If things are very slow, you may first want to check the activity monitor for possible applications that could be running without your knowledge. &nbsp;...  I would suggest first joining me on my weekly town hall at 7pm on Mondays and I can give you a few other suggestions that we can look at. &nbsp;
]]></content:encoded></item><item><title>Apple Seagate HD recall</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-10-29T17:00:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdreplacementprogram12.php#unique-entry-id-1016</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdreplacementprogram12.php#unique-entry-id-1016</guid><content:encoded><![CDATA[It&rsquo;s the desktops that have a massive amount of items on their desktop that things start going very wrong.  

...As a general rule, consider the desktop a temporary work space for items you are currently working on.  ...  If you aren&rsquo;t going to be using the file for the next week or so, put it into the documents folder.  ]]></content:encoded></item><item><title>Where did the RSS feed go?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2012-10-24T00:08:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rssisbackbaby.php#unique-entry-id-1014</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rssisbackbaby.php#unique-entry-id-1014</guid><content:encoded><![CDATA[It's been my experience that the newer photosmart printers have the larger LCD displays that allow you to better control your printer options. &nbsp;...  I would avoid any ink jet printer that only contains two cartridges (black and tricolor). &nbsp;...  This allows for a better proportion of ink to be distributed on the page and the second black is usually dedicated to text only. &nbsp;]]></content:encoded></item><item><title>Aliens have captured our 15 year old</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>parental controls</category><dc:date>2012-10-15T17:48:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/etiphonehome.php#unique-entry-id-1013</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/etiphonehome.php#unique-entry-id-1013</guid><content:encoded><![CDATA[Yes, you can purchase Mountain Lion 10.8 as a download from the Mac App Store on your computer in 10.6.8 and upgrade from there.  

...Note:  You can not move from 10.5 to 10.7 or higher.    If you are in 10.5 you must first get to 10.6.8 in order to have access to the app store on your computer and the only way to get from 10.5 to 10.6 is via an install disc which are fewer and farther between every day.  
]]></content:encoded></item><item><title>Uninstalling VMware</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2012-10-15T16:01:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/uninstallingvmware.php#unique-entry-id-1012</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/uninstallingvmware.php#unique-entry-id-1012</guid><content:encoded><![CDATA[Now in all fairness, it is possible that the problem was only software related and repairing the drive, despite the red message, will actually do some good and you may be out of the water.  

...So in the long run, it&rsquo;s much better to boot from a separate drive like an external drive or USB key that has a clean install of OS X on it.  

...We will see within the next few years if the days of spinning drive failures are behind us or if we encounter a whole new set of problems associated with SSD drives as they become less expensive and more common in the market.  ]]></content:encoded></item><item><title>What hard drive to buy form my MBP</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-10-15T15:59:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/5007200rpm.php#unique-entry-id-1011</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/5007200rpm.php#unique-entry-id-1011</guid><content:encoded><![CDATA[If it does qualify, be sure you&rsquo;ve backed up using Time Machine and then set up an appointment at your closest Apple Store.  

...If I have done a repair for you in the last 3 years that you feel falls within this replacement program, first check your serial number here to be sure your iMac qualifies then you are encouraged to contact Apple at 1-800-275-2273 for reimbursement of the fee you were charged.  

...I am aware that some clients prefer that I  do the repair at their own cost rather than have Apple do it for free due for reasons of  convenience and I will continue to provide that service but I encourage you to consider Apple retail for this service.]]></content:encoded></item><item><title>Text messages going to the wrong phones</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><category>Address Book</category><dc:date>2012-10-14T21:08:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/messagesgonewrong.php#unique-entry-id-1010</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/messagesgonewrong.php#unique-entry-id-1010</guid><content:encoded><![CDATA[I could go to a news site, hit the RSS button and suddenly I was presented only the text versions of the stories.  

...Vienna is a new RSS reader that does the best job on the planet of aggregating all your RSS feeds into one beautifully presented window.  ...  So if you were used to getting notifications of when I answered a question on my Answers section of my own site, now you can resubscribe (for free) using Vienna.  ]]></content:encoded></item><item><title>Not enough ram for VMware</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2012-10-14T20:48:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vmrammore.php#unique-entry-id-1009</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vmrammore.php#unique-entry-id-1009</guid><content:encoded><![CDATA[While there are ways to do it via apps on the phone itself, remember that kids are way smarter than you are so they can easily find ways to work around it.  


...Yes, there are still work-arounds that kids may find, like telling whoever they&rsquo;re expecting a call from to first block their number or spoof their number so the ATT controls won&rsquo;t filter it.  

...If all he&rsquo;s got to communicate with is a Speak and Spell, a fork, and some string, he&rsquo;ll soon once again be pledging his loyalty to Earth so he can once again &ldquo;iPhone home&rdquo; like all the other kids.  
]]></content:encoded></item><item><title>iOS 6 photostream question</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2012-10-14T20:31:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/photostreamstacked.php#unique-entry-id-1008</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/photostreamstacked.php#unique-entry-id-1008</guid><content:encoded><![CDATA[While there are ways to do it via apps on the phone itself, remember that kids are way smarter than you are so they can easily find ways to work around it.  


...Yes, there are still work-arounds that kids may find, like telling whoever they&rsquo;re expecting a call from to first block their number or spoof their number so the ATT controls won&rsquo;t filter it.  

...If all he&rsquo;s got to communicate with is a Speak and Spell, a fork, and some string, he&rsquo;ll soon once again be pledging his loyalty to Earth so he can once again &ldquo;iPhone home&rdquo; like all the other kids.  
]]></content:encoded></item><item><title>Civilization V worth it?</title><dc:creator>sells@mac.com</dc:creator><category>games</category><dc:date>2012-10-14T20:13:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/civram.php#unique-entry-id-1007</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/civram.php#unique-entry-id-1007</guid><content:encoded><![CDATA[One of the things I would like to do is getting a bigger internal hard drive for my macbook pro. &nbsp;

...&nbsp;If you want to go ahead and buy your own drive for the MBP then you can get one at best buy. &nbsp;...  The 7200 rpm is better but Best Buy doesn't always have them in stock. &nbsp;]]></content:encoded></item><item><title>VMware stopped working after Mountain Lion</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2012-10-10T14:28:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vmwaremlion.php#unique-entry-id-1006</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vmwaremlion.php#unique-entry-id-1006</guid><content:encoded><![CDATA[We have a backup on husband machine that you created but I don't know how to get them to son&rsquo;s phone.


...This is the same thing basically however, with the vcard you can choose to upload it by logging in to son&rsquo;s account at icloud.com then selecting to upload/import the vcard within the address book on icloud.com. &nbsp;

...If running Mountain Lion, you may also want to check the new Messages application's preferences to be sure those email addresses are not there as well. &nbsp;]]></content:encoded></item><item><title>Still on  10.5 and contacts not syncing to iOS 6</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2012-10-10T13:52:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upatefrom105.php#unique-entry-id-1005</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upatefrom105.php#unique-entry-id-1005</guid><content:encoded><![CDATA[&nbsp;My Mac is 2007 and has 2 GB memory, which isn't enough to fix my issues with VMware. &nbsp;

...If your Mac is a mid 2007  or later,then it&rsquo;s very possible that you may be able to add more ram.    It is likely that the maximum amount of ram your computer will hold is 4 gigs in which case you can dedicate 2 gigs to VMware and things will be ok for another version or so.  ]]></content:encoded></item><item><title>Do you do remote sessions?</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2012-10-10T13:50:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/e8d58fcb2294e31320b454e5a2960a51-1004.php#unique-entry-id-1004</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/e8d58fcb2294e31320b454e5a2960a51-1004.php#unique-entry-id-1004</guid><content:encoded><![CDATA[If I buy the phones online from Apple and then have you come over, can you set up the phone with phone number and get me on Verizon service? &nbsp;

...After doing the upgrade to iOS 6, I opened Photostream and found all of the pictures in one stack, and I can not get them to go back to a seies of individual pictures. &nbsp;


...Keep in mind, pictures residing in photo stream should only be considered to have a shelf life of around 30 days at which time they are removed from Apple&rsquo;s cloud server.  ]]></content:encoded></item><item><title>Beep Beep Beep&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-10-10T13:41:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/beepbadram.php#unique-entry-id-1003</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/beepbadram.php#unique-entry-id-1003</guid><content:encoded><![CDATA[Im not much of a gamer but that type of game may be fun to check out. &nbsp;

...I was reading about it and it seems to work better on more than 4gb of memory, which is what I have? &nbsp;

...Check out videos of Civilazation gameplay online at youtube to see if you would be into it.   http://youtu.be/vWrUCjct_bQ
]]></content:encoded></item><item><title>Copying elements between 2 Kenote presentations</title><dc:creator>sells@mac.com</dc:creator><category>keynote</category><dc:date>2012-10-10T13:40:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keynotedrag.php#unique-entry-id-1002</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keynotedrag.php#unique-entry-id-1002</guid><content:encoded><![CDATA[I have VM on my Mac and upgraded to Mountain Lion, now the VM ware is not usable with Mountain Lion. &nbsp;...  I haven't used the VM ware in awhile so it may be that I can uninstall it if recommended. &nbsp;

...I recommend at least 4 gigs if you are going to be running VMware along side 10.8.  ]]></content:encoded></item><item><title>Restoring iPhone from previous backup</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2012-10-02T00:14:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonerestore.php#unique-entry-id-1001</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonerestore.php#unique-entry-id-1001</guid><content:encoded><![CDATA[But as the platform on iOS matures, it distances itself from 10.5 more and more with each update.  ...  By the way, moving from 10.5 requires a physical copy of 10.6 on disc in order to get the App Store so that you may download all upgrades from that point on.    Just be sure that after you install 10.6 from the disc that you run updates to get to 10.6.8 as the last discs Apple produced with 10.6 were 10.6.3 and did not yet contain the app store.  ]]></content:encoded></item><item><title>Creating a transparent layer with Preview</title><dc:creator>sells@mac.com</dc:creator><category>preview</category><dc:date>2012-10-01T23:54:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/previewalpha.php#unique-entry-id-1000</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/previewalpha.php#unique-entry-id-1000</guid><content:encoded><![CDATA[I have another client in Greenville, SC who is now on a Mac but needs to load her QuickBooks 2010 for Windows on the Mac (and abandon the old Windows machine). 

...I do do remote sessions via computer and could assist your client in choosing the correct choice of software to get up and running via virtualization. &nbsp;ie: &nbsp;running Windows on their Mac in order to run the Windows version of Quickbooks. &nbsp;


They can schedule directly online at www.sellsconsulting.com or join us on Mondays at 7pm just to get other simple questions answered for free at www.sellsconsulting.com/townhall. &nbsp;]]></content:encoded></item><item><title>What&#x27;s up with the iOS maps?</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><dc:date>2012-09-26T14:44:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ca4087caf9075bd15049a3472898105f-999.php#unique-entry-id-999</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ca4087caf9075bd15049a3472898105f-999.php#unique-entry-id-999</guid><content:encoded><![CDATA[Beep x3 usually means bad ram so we are probably in the clear with the data on your drive.    Often when a hardware failure occurs on a computer, we jump to the conclusion that we&rsquo;ve lost the data.    Sounds like the drive is fine but either the logic board or ram could have failed.  ]]></content:encoded></item><item><title>Leaving AOL and how to create folders</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>finder</category><dc:date>2012-09-21T19:59:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/goodbyeaolhellofolders.php#unique-entry-id-998</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/goodbyeaolhellofolders.php#unique-entry-id-998</guid><content:encoded><![CDATA[Thanks for help today, BUT when I &nbsp;try to move ANYTHING (picture or text) from a previous presentation to any &nbsp;of the &nbsp;new templates, they all seem to slide behind the slide and nothing appears on the new slide. ...  I saw you transfer both text and graphics over, but it does not work now. &nbsp;

...When copying elements between two separate keynote presentations, dragging will not work.  ]]></content:encoded></item><item><title>LCD dimming accross one area</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-09-21T19:51:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lcdtubingout.php#unique-entry-id-997</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lcdtubingout.php#unique-entry-id-997</guid><content:encoded><![CDATA[I tried to update my iPhone, but in doing so all of my data was wiped out, and I do not know how to reconfigure the iPhone and back up all of my data from my computer back to the phone. 

...When you connect your iPhone to your computer, (assuming that you had done so before) there&rsquo;s a very good chance you can restore from backup. 


...Worst case however, if you can&rsquo;t find a copy of your data through the above method you can always just read your iCloud account in settings and select to sync contacts, calendars, etc&hellip;  Choose &ldquo;merge&rdquo; when prompted.  ]]></content:encoded></item><item><title>Gmail can&#x27;t send out</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2012-08-30T11:37:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailoutgoingsettingswrong.php#unique-entry-id-996</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailoutgoingsettingswrong.php#unique-entry-id-996</guid><content:encoded><![CDATA[How do I take out the background of my image so it&rsquo;s transparent?


___________


<iframe width="640" height="360" src="http://www.youtube.com/embed/oe51nEzb90g" frameborder="0" allowfullscreen></iframe>]]></content:encoded></item><item><title>Why does my computer say DOS?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>games</category><dc:date>2012-07-26T10:09:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dosgames.php#unique-entry-id-995</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dosgames.php#unique-entry-id-995</guid><content:encoded><![CDATA[Everyone milks any news about Apple or their devices for all the links they&rsquo;re worth so the result is that a small story often turns into a very big one for no reason.  

...They know how much potential for ad revenue there is in location and map services in the coming years and that would have been money they would have just given away to Google.  ...  Imagine getting a notification for garden seeds that are on sale at Home Depot and you just happen to be at Home Depot, or walking in to Target and getting a notification that pants are on sale.  ]]></content:encoded></item><item><title>Godaddy sent messages gone</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2012-07-25T09:14:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/godadnosent.php#unique-entry-id-994</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/godadnosent.php#unique-entry-id-994</guid><content:encoded><![CDATA[I know no one still alive uses AOL, but now mine, since the computer came back, is so slow, and doesn't seem to want to be used as a search engine.&nbsp; ...  But the simplest of all, is I want to clear my messy desktop and store the stuff I want to keep in a folder, but can't remember how to create a folder.&nbsp; 

...You can still go to aol.com to check mail and see their news and stories if you wish plus you can also add your aol email into Apple&rsquo;s email client (the stamp).  ]]></content:encoded></item><item><title>Is my mac dying?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-06-05T16:32:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/prodyingno.php#unique-entry-id-993</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/prodyingno.php#unique-entry-id-993</guid><content:encoded><![CDATA[Hard to set appt with you if the only advice is to bring it back to Apple , so I thought I would see if this is worthy of an appt. &nbsp;

...You would notice a dark area consistently across an entire section for left to right or top to bottom depending on the model iMac.    It is also possible that there&rsquo;s nothing wrong with the connector and could actually be the LCD florescent tube has failed.  ]]></content:encoded></item><item><title>What printer should I get?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2012-06-05T16:21:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatprinternow.php#unique-entry-id-992</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatprinternow.php#unique-entry-id-992</guid><content:encoded><![CDATA[Since you primarily use gmail as your email address this should be a simple fix.  ...  Next, select &ldquo;accounts&rdquo; at the top then select the gmail account on the left hand column.    Finally, select &ldquo;account information&rdquo; as seen below then change the outgoing server to your gmail server and check the box that says &ldquo;use only this server&rdquo;.  
]]></content:encoded></item><item><title>iPad smashed.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>Hardware</category><dc:date>2012-05-17T15:05:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/idontfixtipads.php#unique-entry-id-991</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/idontfixtipads.php#unique-entry-id-991</guid><content:encoded><![CDATA[Since you primarily use gmail as your email address this should be a simple fix.  ...  Next, select &ldquo;accounts&rdquo; at the top then select the gmail account on the left hand column.    Finally, select &ldquo;account information&rdquo; as seen below then change the outgoing server to your gmail server and check the box that says &ldquo;use only this server&rdquo;.  
]]></content:encoded></item><item><title>New iPad rumor?  no.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2012-05-17T14:55:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadrumor101.php#unique-entry-id-990</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadrumor101.php#unique-entry-id-990</guid><content:encoded><![CDATA[My kids say they know how to change out of DOS mode, but I don&rsquo;t have any idea what the implications are of doing so.&nbsp; 

...iCloud has a few features that people won&rsquo;t generally find on their own like photo stream, document sharing, etc&hellip; I would be happy to assist or you are also welcome to join our Town Hall session Mondays at 7pm to try to get a better understanding of what iCloud does.  ...  It&rsquo;s possible that your gmail account was used as an Apple ID but may not be the actual one you want to use with iCloud.  ]]></content:encoded></item><item><title>Restored to wrong user</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2012-02-09T09:15:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/umbrellabad.php#unique-entry-id-989</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/umbrellabad.php#unique-entry-id-989</guid><content:encoded><![CDATA[If on Lion, you could hold down option while booting and you could boot to a recovery partition that would allow you to more effectively check the disk but even then you are still checking one partition from another on the same disk.    The best way would be to boot from an external hard drive that already has a copy of a known good operating system on it then run disk utility.  

...However, with Mac Pro&rsquo;s considering all the PCI slots that can be involved it could be a third party additional hardware that is causing the problem.  ]]></content:encoded></item><item><title>Calendars not syncing accross devices</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>iCal</category><dc:date>2012-02-08T19:24:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalnotsync.php#unique-entry-id-988</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalnotsync.php#unique-entry-id-988</guid><content:encoded><![CDATA[You suggested a printer for me the last time you were here and I have lost my notes on it. ...  I don't want to spend a ton - but hate the one I have ( It is a HP Photosmart C4480 All in one) It is the one that came with my desktop computer and I am over it. 

...Printers are changing so quickly these days one model isn&rsquo;t around for very long until it&rsquo;s updated to a new model number.  ]]></content:encoded></item><item><title>Hard Drive is full&#x2026;3 choices</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-02-08T11:38:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdfullagain.php#unique-entry-id-987</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdfullagain.php#unique-entry-id-987</guid><content:encoded><![CDATA[As you can see from pics my daughter dropped her iPad 2 and screen is cracked. ...  Can you do it cheaper and is it worth it?


...You may want to check out iPhone Repair &ndash; Cell Phone Repair | uBreakiFix.com  They are based in Charlotte but I have not worked with them before.  ]]></content:encoded></item><item><title>iPhoto previous version</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2012-02-08T09:19:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/16c81be69e6364a75b91e85eef6dc24e-986.php#unique-entry-id-986</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/16c81be69e6364a75b91e85eef6dc24e-986.php#unique-entry-id-986</guid><content:encoded><![CDATA[Any information not released officially by apple is pure speculation and should be taken with a grain of salt.  ...  If you are looking for a by-the-numbers breakdown on product release trends then you can check out the macrumors buyers guide.    Again, that to is merely guess work but fun to check out and use as a guide for estimated release dates.  ]]></content:encoded></item><item><title>Applications aren&#x27;t opening after HD replacement</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2012-02-07T22:57:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdreplacemtupdte.php#unique-entry-id-985</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdreplacemtupdte.php#unique-entry-id-985</guid><content:encoded><![CDATA[Now that I've done that, is there a way to change it or will I lose all the stuff I've restored? &nbsp;

...The only way to do it would be to create that new user and do it again. &nbsp;  You can then delete the other user after you feel you've completed the transfer into the new one. &nbsp;]]></content:encoded></item><item><title>How to Unblock skype callers</title><dc:creator>sells@mac.com</dc:creator><category>skype</category><dc:date>2011-12-15T15:42:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unblockskypecallers.php#unique-entry-id-984</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unblockskypecallers.php#unique-entry-id-984</guid><content:encoded><![CDATA[If you are using iCloud to sync your calendars then you&rsquo;ll first item to check would be to see if calendar syncing is checked in iCloud settings in system preferences on the computer and under &ldquo;iCloud&rdquo; on the phone&rsquo;s settings.  ...  While in the calendar application on iPhone or iPad select &ldquo;calendars&rdquo; in the top left hand corner and make sure &ldquo;show all&rdquo; calendars is selected.


If you are relying on Google to sync your calendars then there are other issues that could be at play.  ]]></content:encoded></item><item><title>Reverting to the original in iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-12-14T23:43:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/revertiniphoto.php#unique-entry-id-983</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/revertiniphoto.php#unique-entry-id-983</guid><content:encoded><![CDATA[Hey Scotty, I am getting this error.   Any suggestions on what I should do?


...Time to either delete unwanted data, move your iTunes, iPhoto, or other large amount data to a secondary external drive (which should also be backed up via Time Machine, or get a bigger internal drive.  ]]></content:encoded></item><item><title>Where did Google go?</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2011-12-14T23:40:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlegone.php#unique-entry-id-982</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlegone.php#unique-entry-id-982</guid><content:encoded><![CDATA[Your computer may have shipped with iPhoto 11 or you may have purchased it from the App store which can be found on your computer.  ...  If the newer version of iPhoto shipped with your computer, you can re-install it from the CD installation disc that came with your computer.    If you no longer have the disc, you can also re-download it via the app store as well.  ]]></content:encoded></item><item><title>Need an ftp service</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-12-14T23:33:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ftpservicenew.php#unique-entry-id-981</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ftpservicenew.php#unique-entry-id-981</guid><content:encoded><![CDATA[Apple store told me how to open up with fisc and change password- so I'm in, BUT neither Safari, iTunes , or iPhoto open- all say ".. 

...Sounds like you have an earlier version of the operating system and later versions of the applications. &nbsp;...  It should be available as a free download if you've already had lion in the past. &nbsp;]]></content:encoded></item><item><title>Sharing a DVD drive with an Air</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>Hardware</category><dc:date>2011-12-14T22:48:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/shareair.php#unique-entry-id-980</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/shareair.php#unique-entry-id-980</guid><content:encoded><![CDATA[I tried typing in my client's skype name and it says I can't call them because I have blocked them. &nbsp;

...In Skype, go to preferences under &ldquo;Skype&rdquo; in the menu bar.  ...  You&rsquo;ll be able to select the person blocked and unblock them.  ]]></content:encoded></item><item><title>Email accounts getting mixed up</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-12-14T18:49:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailconfusion.php#unique-entry-id-979</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailconfusion.php#unique-entry-id-979</guid><content:encoded><![CDATA[You did this w/one I had turned black and white and you were able to get the original colored version back into my collection.&nbsp; 

...In iPhoto, select the picture you may have accidentally changed and would like to get back to the original copy.  ...  Even if you changed the picture a year ago, you&rsquo;ll still be able to get back to the original copy and all changes will be gone.  
]]></content:encoded></item><item><title>iCal server error probably means the password is incorrect</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>iCloud</category><dc:date>2011-12-14T18:42:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudpwinical.php#unique-entry-id-978</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudpwinical.php#unique-entry-id-978</guid><content:encoded><![CDATA[Thinking that it meant the request in the box, I clicked on it ---and Google went away.


...In Safari, right click in the top of the Safari window and choose to customize toolbar.  ...  Next, select and drag it up to the top and you should be back to normal.  
]]></content:encoded></item><item><title>Firmware update available on Airport is causing blinking light</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2011-12-14T18:31:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blinkingamberairportfirmware.php#unique-entry-id-977</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blinkingamberairportfirmware.php#unique-entry-id-977</guid><content:encoded><![CDATA[If you had your own web site and space then it would be possible to just use the space you already rent on the internet for your web hosting, to also use for ftp file transfers. &nbsp;  However, if you don't have access to that or don't have your own site then you really then have two choices; paid ftp or free ftp. &nbsp;


Free ftp sites are fine but usually have ads and don't really look all that professional when trying to push large files to a potential client. &nbsp;
]]></content:encoded></item><item><title>Saving text messages from your iPhone</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><category>iphone</category><dc:date>2011-12-14T18:09:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/savetextmailiphone.php#unique-entry-id-976</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/savetextmailiphone.php#unique-entry-id-976</guid><content:encoded><![CDATA[Now on the air, open a finder window and find &ldquo;remote disc&rdquo; on the left hand column under &ldquo;DEVICES&rdquo;.    You&rsquo;ll next be presented with prompt asking permission for the iMac to share its drive with the air.    After allowing to share from the iMac you&rsquo;ll see the disc that is in the iMac, available on the desktop of the air.  
]]></content:encoded></item><item><title>Erase the Time Machine drive on Time Capsule once a year.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2011-12-14T18:00:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasetimemachine.php#unique-entry-id-975</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasetimemachine.php#unique-entry-id-975</guid><content:encoded><![CDATA[Every email that I have received recently has gone to my daughters email address even though I am sending them from my address. 

...You may be sending from her address and not be aware of it.  

...While you&rsquo;re checking things out, go to the &ldquo;composing&rdquo; tab within the same window and be sure that you have the setting you want in the &ldquo;automatically send&hellip;&rdquo; tab.  
]]></content:encoded></item><item><title>Use the App store to find Lion</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-12-14T17:51:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lioninappstore.php#unique-entry-id-974</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lioninappstore.php#unique-entry-id-974</guid><content:encoded><![CDATA[The calendar server error is most likely due to the fact that iCal doesn't know the iCloud password. &nbsp;...  Also, be sure to check your iCloud password in System preferences under "Mail, Contacts, and Calendar". &nbsp;


Let's see how that works. &nbsp;iCloud is very reliable in my opinion so I'm sure it's just a settings issue. &nbsp;
]]></content:encoded></item><item><title>Solid State drive in a G4 powerbook?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-12-09T01:09:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ssdinppc.php#unique-entry-id-973</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ssdinppc.php#unique-entry-id-973</guid><content:encoded><![CDATA[If this is the case, then you&rsquo;ll see a button to update to 7.6.    Apple decided to cause the light to blink amber for this 7.6 update.  ...  By opening airport utility and clicking on the status light the device will list the error(s) it's reporting. &nbsp;]]></content:encoded></item><item><title>iCloud stopped syncing calendars</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-12-09T01:08:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudcalnotsync.php#unique-entry-id-972</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudcalnotsync.php#unique-entry-id-972</guid><content:encoded><![CDATA[Do you have any advice on an app I can get for the Iphone 4 that will send


...But to answer your question&hellip;jail breaking is the term used when people add additional software to their iPhones that Apple didn&rsquo;t allow within the app store.  

...As for parental controls, depending on the level of control you need, the built in parental controls are fine for time limits but as for web access you&rsquo;ll want to look at opendns.  ]]></content:encoded></item><item><title>Sorting mail on iphone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-12-06T23:54:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonemailsort.php#unique-entry-id-971</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonemailsort.php#unique-entry-id-971</guid><content:encoded><![CDATA[I think it may be a good time for us to take this opportunity to erase the time machine drive and start again. &nbsp;...  Once you've erased the drive then you'll go to system preferences and reselect the drive in Time Machine preferences. &nbsp;

...You'll want to be sure there is no data on the drive that is not included in the backup. &nbsp;]]></content:encoded></item><item><title>Backing up before iCloud transition</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Backup</category><dc:date>2011-12-06T23:21:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudbackupfrommobileme.php#unique-entry-id-970</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudbackupfrommobileme.php#unique-entry-id-970</guid><content:encoded><![CDATA[I can not figure out how to download it to my computer, I feel like an idiot : )))


...From the Mac App store on your computer you&rsquo;ll find Lion available for $29.99.  

...If you don&rsquo;t see it there then you&rsquo;ll find it in your applications folder as long as you are running Snow Leopard 10.6.6 or higher.  ]]></content:encoded></item><item><title>Time Capsule router reseting a cable modem?  wait what?</title><dc:creator>sells@mac.com</dc:creator><category>wtf</category><dc:date>2011-12-05T23:52:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapresetmodem.php#unique-entry-id-969</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapresetmodem.php#unique-entry-id-969</guid><content:encoded><![CDATA[Can I install a solid state drive in my powerbook G4?


...Considering that your computer is a G4, it uses an older hard drive connection method called IDE. &nbsp;...  Solid State drives (being so new) usually only come in a SATA configuration which means it would be difficult to find a solid state drive for your G4 powerbook.]]></content:encoded></item><item><title>Skype to Skype vs. credit</title><dc:creator>sells@mac.com</dc:creator><category>skype</category><dc:date>2011-12-05T23:40:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/skypetoskype.php#unique-entry-id-968</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/skypetoskype.php#unique-entry-id-968</guid><content:encoded><![CDATA[Verify that calendar syncing is turned on on all devices under the icloud preferences on both the computer(s) and the iOS devices. &nbsp;  Next, go to ical's preferences then "accounts" to insure that icloud account is present there as well. &nbsp;  Lastly, be sure there are no local calendars listed in the iCal calendar list when selecting "calendars" under the top left corner of the ical window. &nbsp;]]></content:encoded></item><item><title>How can I adjust the pw in Outlook?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2011-12-05T23:33:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/a14f5a0e2eed5891a4f57a34989d60c0-967.php#unique-entry-id-967</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/a14f5a0e2eed5891a4f57a34989d60c0-967.php#unique-entry-id-967</guid><content:encoded><![CDATA[After moving some mail around as you explained how to do that, my iPhone isn't sorted by received date anymore.


...I don't know of a way to sort mail on the iPhone in regard to specific criteria. &nbsp;  I would think that it would still list it in chronological order.
]]></content:encoded></item><item><title>iOS 5 removed my apps.  Where can I get them?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-12-05T18:44:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ios5appsgone.php#unique-entry-id-966</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ios5appsgone.php#unique-entry-id-966</guid><content:encoded><![CDATA[Is there anything I need to do with all my Mobile Me stuff to make sure everything comes over?


...As long as you've backed up your address book and calendar via the "export ical or address book archive" command in each program you are good to go. &nbsp;  You'll need to be on 10.7.2 on all your computers and running iOS 5 on your iphone and ipad. &nbsp;]]></content:encoded></item><item><title>Saving voicemails on the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-11-07T09:01:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ba3fff5868168b46b1a97bf9f7423e11-965.php#unique-entry-id-965</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ba3fff5868168b46b1a97bf9f7423e11-965.php#unique-entry-id-965</guid><content:encoded><![CDATA[To say that a router is causing the modem to reset is equivalent to saying that it's the child's fault that the parent keeps forgetting to pick up milk at the grocery store.  ...  It's the modem's job to pass one number to the router, from that point the router takes that one IP address and breaks it into many addresses called a sub network.  

...One way would be to try a different router but since that's not economically viable, you could instead just completely reset the Time Capsule's firmware (the latest build is 7.6) and see if that helps.  ]]></content:encoded></item><item><title>Sorting events in iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-10-31T21:55:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0e00df5d9d33e9f5943bbb2d17a44881-964.php#unique-entry-id-964</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0e00df5d9d33e9f5943bbb2d17a44881-964.php#unique-entry-id-964</guid><content:encoded><![CDATA[Most recently, I tried to call my client and got a message that I didn&rsquo;t have enough &ldquo;Skype credit&rdquo; to make this call.&nbsp; 

...That is most likely the reason you are able to call the son&rsquo;s macbook pro with no problem but run into problems when you are trying to call the friend.  ...  For monday night help, you can go to www.sellsconsulting.com/townhall at 7pm on Mondays then select the link titled &ldquo;click here to join&rdquo;  and you&rsquo;ll be in my weekly meeting online.  ]]></content:encoded></item><item><title>What is the difference between iOS and Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-10-26T00:04:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionorios.php#unique-entry-id-963</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionorios.php#unique-entry-id-963</guid><content:encoded><![CDATA[If you are sure of your password for your email account, then within outlook go to &ldquo;Tools&rdquo; from the menu bar and select &ldquo;Accounts&rdquo;.  ...  It&rsquo;s possible that the email server you are using requires either the prefix of the email of the entire email for authentication.    There are many variables that could prevent email from sending and receiving.  i.e.:  port numbers, whether the email server requires SSL, etc...]]></content:encoded></item><item><title>hard drive full effect performance?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-10-24T01:08:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spinningball.php#unique-entry-id-962</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spinningball.php#unique-entry-id-962</guid><content:encoded><![CDATA[I just went to play a game and I find it's gone as are the others ihad.


...Luckily we can now redownload previously purchased items from the app store by going to the App Store on the iPad and selecting &ldquo;purchased&rdquo; in the bottom menu bar.    That will then list all the apps in your purchase history and give you the ability to redownload them without having to pay again.  ]]></content:encoded></item><item><title>The Lion ate my Quicken</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2011-10-24T00:42:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quicklionnogo.php#unique-entry-id-961</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quicklionnogo.php#unique-entry-id-961</guid><content:encoded><![CDATA[My X just left a really bad message on my iphone4.....is there anyway I can convert it to an mp3 file so I can email it to my attorney?


...Yes.


Check out PhoneView here: &nbsp;PhoneView for iPhone and iPad - Save SMS, iMessages, Voicemail, Call History, Music, Photos, Notes - Ecamm Network
]]></content:encoded></item><item><title>iPhoto crashing after icloud update</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-10-21T21:38:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotocrashingicloud.php#unique-entry-id-960</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotocrashingicloud.php#unique-entry-id-960</guid><content:encoded><![CDATA[Scotty, my pictures are seriously out of date order - can this be sorted into dates?? &nbsp;

...As long as the camera used to take them date was set correctly then you can select to sort by date and your pictures should rearrange.  ...  Under View in the menu bar within iPhoto, choose &ldquo;sort events&rdquo;.  ex:
]]></content:encoded></item><item><title>Removing iCal duplicates.  </title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>duplicates</category><dc:date>2011-10-20T23:53:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icaldupsagain.php#unique-entry-id-959</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icaldupsagain.php#unique-entry-id-959</guid><content:encoded><![CDATA[The way you get iOS 5 on your devices is to connect them to iTunes on your computer using the cable and you should be prompted that there&rsquo;s an update available.  ...  After you&rsquo;ve updated all devices then you are ready to move to iCloud. iOS 5 on you iPhone and iPad is free.    Lion was a download from the app store and you would have paid $29.99 for that.  ]]></content:encoded></item><item><title>When is the next iPad coming out?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-10-19T00:02:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadduewhen.php#unique-entry-id-958</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadduewhen.php#unique-entry-id-958</guid><content:encoded><![CDATA[At times when I attempt to open certain programs (like MS Word, or iMovie) i get the beach ball (more than I'd like). &nbsp;  I have only about 68 free gigs on the HD and was wondering if you thought It might speed it up a little bit if I removed 100 gigs worth of movies and stored them on an external drive instead. &nbsp;

...You may consider opening the same programs without an external hard drive connected as these programs will first check externals for additional data.  ]]></content:encoded></item><item><title>Lion cut off Entourage 2004.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>Lion</category><dc:date>2011-10-18T18:42:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officenoppc.php#unique-entry-id-957</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officenoppc.php#unique-entry-id-957</guid><content:encoded><![CDATA[At times when I attempt to open certain programs (like MS Word, or iMovie) i get the beach ball (more than I'd like). &nbsp;  I have only about 68 free gigs on the HD and was wondering if you thought It might speed it up a little bit if I removed 100 gigs worth of movies and stored them on an external drive instead. &nbsp;

...You may consider opening the same programs without an external hard drive connected as these programs will first check externals for additional data.  ]]></content:encoded></item><item><title>Homemade Berimbau</title><dc:creator>sells@mac.com</dc:creator><category>Music</category><dc:date>2011-10-18T00:42:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/makeownberimbau.php#unique-entry-id-956</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/makeownberimbau.php#unique-entry-id-956</guid><content:encoded><![CDATA[If that doesn&rsquo;t solve it then we may want to toss out the library plist file.    To accomplish that, while in the finder, go to &ldquo;Go&rdquo; menu item in the menu bar and while it&rsquo;s selected, hold down the option key.  

...Now find the com.apple.iphoto.plist file and any other com.apple.iphoto preference list file near the same.  ]]></content:encoded></item><item><title>iPhone not syncing music in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iphone</category><dc:date>2011-10-18T00:31:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/synciphoneauth.php#unique-entry-id-955</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/synciphoneauth.php#unique-entry-id-955</guid><content:encoded><![CDATA[If that doesn&rsquo;t solve it then we may want to toss out the library plist file.    To accomplish that, while in the finder, go to &ldquo;Go&rdquo; menu item in the menu bar and while it&rsquo;s selected, hold down the option key.  

...Now find the com.apple.iphoto.plist file and any other com.apple.iphoto preference list file near the same.  ]]></content:encoded></item><item><title>iWork still asking for serial number even though I bought it.</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2011-10-18T00:25:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iworkresetserial.php#unique-entry-id-954</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iworkresetserial.php#unique-entry-id-954</guid><content:encoded><![CDATA[I have recently noticed that my ical is duplicating every event I schedule. 

...It is only on the big desktop, not the ipad or the iphone. 


...There&rsquo;s a great freeware tool that may solve ical duplicates for you.  ]]></content:encoded></item><item><title>Does iCloud keep up with Google&#x27;s services?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-17T16:39:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudequalsgoogle.php#unique-entry-id-953</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudequalsgoogle.php#unique-entry-id-953</guid><content:encoded><![CDATA[Most likely you may have been using office 2004 and when you installed lion all old apps based on PowerPC code from 5 years again ceased to function


...If those emails only exist on your computer and are not on a server then there&rsquo;s still a chance we can recover everything.  ...  I&rsquo;d have to use a computer running a prior version of OS X 10.6 and Office 2008 then import from the 2004 entourage, then move the data base over to your Lion machine and go from there.  ]]></content:encoded></item><item><title>Scotty you are very confusing.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-17T16:09:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/173ddd175710cc8d077a8823231ff292-952.php#unique-entry-id-952</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/173ddd175710cc8d077a8823231ff292-952.php#unique-entry-id-952</guid><content:encoded><![CDATA[Most likely you may have been using office 2004 and when you installed lion all old apps based on PowerPC code from 5 years again ceased to function


...If those emails only exist on your computer and are not on a server then there&rsquo;s still a chance we can recover everything.  ...  I&rsquo;d have to use a computer running a prior version of OS X 10.6 and Office 2008 then import from the 2004 entourage, then move the data base over to your Lion machine and go from there.  ]]></content:encoded></item><item><title>Blue texts vs. Green texts</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-10-16T21:30:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/colortextmessages.php#unique-entry-id-951</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/colortextmessages.php#unique-entry-id-951</guid><content:encoded><![CDATA[I changed the settings to allow for it, but it gets to about 25 songs copied (out of 1500), and stops with a message &ldquo;cancelling sync&rdquo;. 

...This could be a weird problem but the first thing I would try is do a random check through your music library to see if there are any songs in your music library inside iTunes that were purchased under a different AppleID.  

...If you find music purchased under other accounts, next in iTunes go to &ldquo;store&rdquo; in the menu bar and select to authorize that computer.  ]]></content:encoded></item><item><title>iPhone 5 speculation and Multiple Apple IDs</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>iTunes/iPod</category><category>iphone</category><dc:date>2011-10-16T21:18:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/multiplecouldids.php#unique-entry-id-950</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/multiplecouldids.php#unique-entry-id-950</guid><content:encoded><![CDATA[I recently bought Pages and Keynote on the Mac App Store and even though I purchased them, sometimes I can't print or save my documents because it says my 90-day trial is over and I need to enter the serial number.   Because I purchased them on the Mac App Store, no serial number was provided.


...Try going into the application folder and deleting the iWork folder then go into the Library/Application Support/ and delete the iWork 09 folder there as well.  ]]></content:encoded></item><item><title>Localhost permissions incorrect</title><dc:creator>sells@mac.com</dc:creator><category>OS X server</category><dc:date>2011-10-16T12:12:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/localhostserverpermissions.php#unique-entry-id-949</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/localhostserverpermissions.php#unique-entry-id-949</guid><content:encoded><![CDATA[So I use Google Mail for harvesting my email from several accounts, Google Tasks for my "to-dos" and Google Calendar for my appointments . . . but it gives me a headache since it is not user friendly and I really don't like the way it looks.


...I'm not writing expecting you to answer these questions just for me . . . but I was wondering (if you have not already done so) if this might be a topic for one of your future webinars.


...In a way, iCloud is Apple&rsquo;s step to catch up with many of the services that Google was offering for free for the past few years while Apple charged $99 for MobileMe for essentially the same services.  ]]></content:encoded></item><item><title>Keyboard keys not responding.  </title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-16T12:12:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/prreset.php#unique-entry-id-948</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/prreset.php#unique-entry-id-948</guid><content:encoded><![CDATA[Don't laugh but I'm not sure which measurement you mean when you recommend "2.2 or higher" to make Lion work well.


...My guess is that I flunk because you're referring to my Processor Name (Core 2 Duo) rather than my Model Identifier (2.2) or Processor Speed (2.33). 

...I should have said 2.2ghz or higher although Apple only requires a Core 2 Duo processor regardless of speed of the processor. &nbsp;]]></content:encoded></item><item><title>My router is failing?  What other routers are out there besides Apple?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>wireless</category><dc:date>2011-10-16T01:46:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/otherroutersonmarket.php#unique-entry-id-946</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/otherroutersonmarket.php#unique-entry-id-946</guid><content:encoded><![CDATA[Like if I send a text to a person with an ATT iphone, will it always be a charged text(green) and if I sent texts to those with different carriers, are they blue and therefore I do not pay for them?


...Mac to iPad, Mac to iPod Touch, iPhone to iPhone, iPhone to iPad, iPhone to iPod Touch, iPad to iPad, etc&hellip;  If you are sending a text message to or from a phone without an Apple logo on it, then it&rsquo;s going to fall under your carrier&rsquo;s text messaging plan only.  ...  With that said, nothing in life is free so while you can send an iMessage to another Apple product without counting against your text messaging plan, you are still counting against your data plan, UNLESS you are using wifi and not a cell tower, but even then someone is paying for wireless access.  ]]></content:encoded></item><item><title>Scotty&#x2c; I thought you didn&#x27;t like Lion?  Now you are recommending it?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><category>iCloud</category><dc:date>2011-10-16T01:19:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionchangeornot.php#unique-entry-id-945</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionchangeornot.php#unique-entry-id-945</guid><content:encoded><![CDATA[Hey Scotty, with iCloud just released and all, I was wondering if I created a new AppleID for myself, would my purchases and downloads from my old account transfer over? 

...If you are using the 3GS, it&rsquo;s a good time to upgrade but if you feel you can hold out until the middle of next year then you&rsquo;d be even better off.    If all us Americans like getting new cell phones every 2 years, then it&rsquo;s better to be on the next cycle rather than the middle &ldquo;s&rdquo; model cycle.  ]]></content:encoded></item><item><title>Does iCloud replace Dropbox?  no.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>Dropbox</category><dc:date>2011-10-16T01:13:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudnotreplacedropbox.php#unique-entry-id-944</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudnotreplacedropbox.php#unique-entry-id-944</guid><content:encoded><![CDATA[Once I've built out the Wordpress theme and added the content, then I package up the site and upload to a remote server on my Dreamhost VPS account.


...Once I've built out the Wordpress theme and added the content, then I package up the site and upload to a remote server on my Dreamhost VPS account.


...Also, on the parent folder of the site files in question, get info (command I) on that folder and set the permissions for you to have read/write access then apply to all enclosed items. &nbsp;]]></content:encoded></item><item><title>Firmware update failed during install.  Big problem</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Lion</category><category>Recovery Mode</category><dc:date>2011-10-16T01:05:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/firmwarefail.php#unique-entry-id-943</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/firmwarefail.php#unique-entry-id-943</guid><content:encoded><![CDATA[I have two of them. both doing the same thing &nbsp;I know they are not NEW but i don't like the new one its smaller and i type very fast and make too many mistakes.   The space bar sticks and two other keys don't type I can probably take it to the apple store. last time i did they just handed me two keyboards from the secret space behind the door &nbsp;;-) &nbsp;Thanks Scotty i sure enjoy your pages of info 


...You may also try zapping the parameter ram as one of our users discovered during a town hall session recently who had the same problem. &nbsp;]]></content:encoded></item><item><title>Don&#x27;t use dropbox to sync iphoto or aperture libraries</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>syncing</category><dc:date>2011-10-16T00:51:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontusedbtosynciphoto.php#unique-entry-id-942</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontusedbtosynciphoto.php#unique-entry-id-942</guid><content:encoded><![CDATA[I think I need a stronger router than the Apple one...before it stopped working the signal was not strong enough to reach all the Mac's in our house.


...Another general rule is that if you are going to look into extending your network wireless, then you need to realize that most router manufacturers will only build extenders that support their brand of router. &nbsp;

...Among the geek community, asking your favorite router is a very touchy subject so don't be surprised if you ask 3 geeky friends and get 3 completely different answers filled with ridicule other's choices. &nbsp;
]]></content:encoded></item><item><title>Will my machine run Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><category>iCloud</category><dc:date>2011-10-16T00:35:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionrequiredforicloud.php#unique-entry-id-941</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionrequiredforicloud.php#unique-entry-id-941</guid><content:encoded><![CDATA[I stand by my statement that Apple changed the design of these programs for the sake of change and not because it was an improvement.  ...  In the new iPad designed address book running on the Mac under Lion, you can only see 2 at one time which leads you to &ldquo;turning the page&rdquo; constantly.  

...Now that I&rsquo;m off my rant, to answer your question:  no matter what, you can&rsquo;t stay in an old operating system for too long.  ]]></content:encoded></item><item><title>Removing duplicates in Address Book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><category>MobileMe</category><dc:date>2011-10-14T00:58:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removedupsinaddressbook.php#unique-entry-id-940</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removedupsinaddressbook.php#unique-entry-id-940</guid><content:encoded><![CDATA[What are the benefits that my business could possibly realize through this conversion and how similar is iCloud to Dropbox?


...It is a service that, along with syncing your calendars and contacts just as MobileMe did, it syncs documents created within the iWork suite.  ...  You might think of the iPhoto stream folder as a dropbox folder inside iPhoto but it only syncs pictures and only inside iPhoto.  ]]></content:encoded></item><item><title>Do I have to buy iWork twice?</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2011-10-14T00:22:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iworkforipadandosx.php#unique-entry-id-939</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iworkforipadandosx.php#unique-entry-id-939</guid><content:encoded><![CDATA[The newer 10.7 users folder is full of files that 10.6 has no idea how to read so it sounds like since you've taken the step of reinstalling 10.6 you may have no choice but to reinstall 10.6 again and completely erase the drive, create a test user, update to 10.6.8, reinstall 10.7 from the app store, run all the 10.7.2 updates, then recover from your time machine backup. &nbsp;

...Your data is still there but it may be useless because the current OS 10.6 isn&rsquo;t mature enough to understand it.    And you can&rsquo;t simply update 10.6 because the current users aren&rsquo;t just going to show back up in Lion.  ]]></content:encoded></item><item><title>Why aren&#x27;t my calendars syncing?</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>MobileMe</category><dc:date>2011-10-14T00:07:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calsnotsyncingagain.php#unique-entry-id-938</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calsnotsyncingagain.php#unique-entry-id-938</guid><content:encoded><![CDATA[The newer 10.7 users folder is full of files that 10.6 has no idea how to read so it sounds like since you've taken the step of reinstalling 10.6 you may have no choice but to reinstall 10.6 again and completely erase the drive, create a test user, update to 10.6.8, reinstall 10.7 from the app store, run all the 10.7.2 updates, then recover from your time machine backup. &nbsp;

...Your data is still there but it may be useless because the current OS 10.6 isn&rsquo;t mature enough to understand it.    And you can&rsquo;t simply update 10.6 because the current users aren&rsquo;t just going to show back up in Lion.  ]]></content:encoded></item><item><title>My mac isn&#x27;s seeing my backup drive</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2011-10-13T23:39:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findbackupdrive.php#unique-entry-id-937</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findbackupdrive.php#unique-entry-id-937</guid><content:encoded><![CDATA[I'm a heavy user of Microsoft Office for Mac 2004 Edition and read your posting that I'd need the 2008 Edition to work best with Lion.


...Your machine&rsquo;s 2.33 processor is fine but you would definitely want to increase the amount of ram you have.  2 gigs was fine for Snow Leopard and earlier but Lion requires at least 2 which means you have no head room for programs to run.  

...I&rsquo;m not sure of Apple&rsquo;s position of data transfer at this point so I can&rsquo;t really speak to what they can and can&rsquo;t do and what time frame they will quote.  ]]></content:encoded></item><item><title>How do I save your icloud instructions?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-13T23:35:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twosafaripages.php#unique-entry-id-936</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twosafaripages.php#unique-entry-id-936</guid><content:encoded><![CDATA[When I went from and Android to the IPhone my contracts multiplied so many times, I went from 2500 contacts to 17000! &nbsp;

...Then select to merge duplicates as well as cards with the same name but different information. &nbsp;  At 17,000 it will take a while but Apple's address book usually does a very good job and fixing that problem. &nbsp;
]]></content:encoded></item><item><title>What operating system to I have?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-10-13T23:30:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howtofindos.php#unique-entry-id-935</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howtofindos.php#unique-entry-id-935</guid><content:encoded><![CDATA[The iOS versions of iWork will not give you the OS X versions and vice versa.  ...  You might want to visit www.apple.com/feedback and let them know your thoughts on that.    The good news is that each app is transferable or &ldquo;re-downloadable&rdquo; on up to 5 iMacs or iOS devices. (respective of their platforms of course)]]></content:encoded></item><item><title>I spilled coffee on my mac.  Help</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-13T23:28:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/accidentaldamage.php#unique-entry-id-934</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/accidentaldamage.php#unique-entry-id-934</guid><content:encoded><![CDATA[The iOS versions of iWork will not give you the OS X versions and vice versa.  ...  You might want to visit www.apple.com/feedback and let them know your thoughts on that.    The good news is that each app is transferable or &ldquo;re-downloadable&rdquo; on up to 5 iMacs or iOS devices. (respective of their platforms of course)]]></content:encoded></item><item><title>Do I need a new mac for Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-13T23:18:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newmacforlion.php#unique-entry-id-933</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newmacforlion.php#unique-entry-id-933</guid><content:encoded><![CDATA[Your drive should show up even if it&rsquo;s a time capsule drive unless you&rsquo;re not on the same network as the time capsule but that&rsquo;s very doubtful considering your home network and the distance to any other network.    If you are using a time capsule drive and you are prompted for a password, try &ldquo;public&rdquo; if your normal pw doesn&rsquo;t work.  &ldquo;public&rdquo; is the default password for reset or factory default time capsules.  

...If you are using a stand alone drive, another trick you could try would be to open disk utility (search in spotlight for &ldquo;disk utility&rdquo;) and your stand alone backup drive should show in the left hand column.  ]]></content:encoded></item><item><title>How do I upgrade to Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-10-13T23:14:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/howtoupgradetolion.php#unique-entry-id-932</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/howtoupgradetolion.php#unique-entry-id-932</guid><content:encoded><![CDATA[Also if I buy the new phone do I have to do this all again and where would you go to get the new phone AT&T or Apple.   In buying a new phone do you have to let AT&T know or can you just continue on with what they have from the old phone?


...The easiest thing to do would be to print the run down out however if you don&rsquo;t have a printer you can always just open up a second browser window using the key command (command + N) in safari.  ]]></content:encoded></item><item><title>Still no good way to sync iPhoto libraries</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-10-13T23:06:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotosharing.php#unique-entry-id-931</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotosharing.php#unique-entry-id-931</guid><content:encoded><![CDATA[10.5.8 &nbsp;thought i would send this so you can see what is here, do you think my remote apple keyboards can be fixed, the keys stick, the space bar sticks &nbsp;i don't like the new one its so teeny. &nbsp;quiet though I looked at logitech at Costco but didn't buy it what do you think about that? 

...To find out what operating system you are on, go to the black apple in the top left hand corner and select &ldquo;about this mac&rdquo;.  ...  If you are at 10.5.8 then we need to get you to 10.6 so you can use the app store to buy Lion.  ]]></content:encoded></item><item><title>Is iCloud worth the upgrade?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-13T22:57:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/isicloudworthit.php#unique-entry-id-930</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/isicloudworthit.php#unique-entry-id-930</guid><content:encoded><![CDATA[I took it to apple they said $800.00 to fix 


...I no longer do major repairs due to the overall cost and time involved. &nbsp;  You can try www.powerbookmedic.com or www.macservice.com. &nbsp;]]></content:encoded></item><item><title>What iPhone to buy and iPad 1&#x2026;will it work with iCloud?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-13T22:49:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphone16gigisfine.php#unique-entry-id-929</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphone16gigisfine.php#unique-entry-id-929</guid><content:encoded><![CDATA[The answers to these questions would allow me to better recommend what to do because the cost of upgrading ram and hard drive could be less cost effective than purchasing a new computer.    I installed a 500 gig drive so you&rsquo;re probably not close to running out of space, 3 gigs may be the max ram for that computer so that&rsquo;s fine for Lion.    In my opinion the cut off for processor speed on whether to install Lion or not would be around core 2 Duo 2.2 or higher.  ]]></content:encoded></item><item><title>What Mac should I buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-13T22:45:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatmactobuy.php#unique-entry-id-928</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatmactobuy.php#unique-entry-id-928</guid><content:encoded><![CDATA[Can I download an upgrade on-line? &nbsp;

...You can upgrade to Lion via the App Store in 10.6. &nbsp;  It costs $29.99  If you want to use the new features of iCloud, you&rsquo;ll have to have Lion.]]></content:encoded></item><item><title>What ram do I need?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-13T22:38:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatfromfromcrucial.php#unique-entry-id-927</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatfromfromcrucial.php#unique-entry-id-927</guid><content:encoded><![CDATA[Can I download an upgrade on-line? &nbsp;

...You can upgrade to Lion via the App Store in 10.6. &nbsp;  It costs $29.99  If you want to use the new features of iCloud, you&rsquo;ll have to have Lion.]]></content:encoded></item><item><title>10.6 is needed to get to 10.7 unless...</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-10-13T22:26:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionupgradefromsl.php#unique-entry-id-926</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionupgradefromsl.php#unique-entry-id-926</guid><content:encoded><![CDATA[Just a lot to update and anytime apple releases a major software update, it&rsquo;s better to just wait a while.  

...The disadvantage to any software update is that often the new software is more tasking on your computer or device so the result is a slightly slower experience.  


...If you have the 3GS or earlier then it&rsquo;s a great time to update.  ]]></content:encoded></item><item><title>Should I update to Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-10-13T22:24:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalandaddressbooklion.php#unique-entry-id-925</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalandaddressbooklion.php#unique-entry-id-925</guid><content:encoded><![CDATA[We will see how we do with the cloud next week, but we may need your assistance to get all of our devices on it. &nbsp;

...If you are on 10.6 you can use the App store (blue circular icon in dock) to upgrade for $29.99.    You iPad will work with iOS 5 however video mirroring to your AppleTV 2 is not supported on the iPad 1.
]]></content:encoded></item><item><title>Is iCloud a replacement for iTunes?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-13T22:22:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudreplacingitunesno.php#unique-entry-id-924</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudreplacingitunesno.php#unique-entry-id-924</guid><content:encoded><![CDATA[I am not sure we need the 3G since we never used it in a year of using our ipad, but which one should we get?


...If you are looking for a new iMac I think the low end 27" ($1699) is a great way to go. &nbsp;...  However, I may not be on this Monday but may move to Tuesday for next week only.]]></content:encoded></item><item><title>Apps not compatible with iPad?  Update iPad.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-10-13T22:20:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updateipad.php#unique-entry-id-923</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updateipad.php#unique-entry-id-923</guid><content:encoded><![CDATA[I will check out crucial.com and see if I can assess what I think I need (I value your opinion more !) 


...I think you have a 20" iMac so this ram should be what you're looking for.


4GB kit (2GBx2), 200-pin SODIMM, DDR2 PC2-6400 upgrades for Apple iMac 2.66GHz Intel Core 2 Duo (20-inch) MB324LL/A Desktop/PC, CT817141 from Crucial.com]]></content:encoded></item><item><title>Does Lion kill Microsoft Office?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>Lion</category><dc:date>2011-10-13T22:15:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/powerpcnotsupportedinlion.php#unique-entry-id-922</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/powerpcnotsupportedinlion.php#unique-entry-id-922</guid><content:encoded><![CDATA[Yes, there seems to be problems with my server... every time I send an e-mail, it bounces back and then asks me to select another server??? &nbsp;

...If you are at 10.5.8 then we need to get you to 10.6 so you can use the app store to buy Lion.  ...  If you are unable to locate a copy then you could always buy a had copy of 10.7 on a USB flash drive.  ]]></content:encoded></item><item><title>What is the default password for time capsule hard drives?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2011-10-13T22:13:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/defaultpwfortc.php#unique-entry-id-921</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/defaultpwfortc.php#unique-entry-id-921</guid><content:encoded><![CDATA[I will wait to update the iCloud but should I go ahead and download 10.7 Lion? &nbsp;  Last time we discussed this you didn't like the iCalendar and I was hesitant to change for no apparent reason because I use the Ical quite frequently and I was not looking forward to the &nbsp;unfavorable changes so I never updated iCal or to 10.7 Lion.


...I&rsquo;m still not a big fan of the calendar or address book but you&rsquo;re going to need to get to 10.7 sooner or later.  ]]></content:encoded></item><item><title>What is my network name?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2011-10-12T21:48:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/idontknowmyssid.php#unique-entry-id-919</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/idontknowmyssid.php#unique-entry-id-919</guid><content:encoded><![CDATA[Is iCloud trying to replace itunes? 


___________


No.   iTunes is the central location for everything.  iCloud is a set of syncing services that work independently of iTunes but iTunes is not going anywhere any time soon.]]></content:encoded></item><item><title>Will upgrading to Snow Leopard mess up Parallels?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-10-12T21:29:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parupdatetosl.php#unique-entry-id-918</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parupdatetosl.php#unique-entry-id-918</guid><content:encoded><![CDATA[I have received updates for Pages & Keynote but it then says that they are not compatible with my iPad at this time. &nbsp;

...Yes, it&rsquo;s very likely that the Apps that are not compatible are expecting to see the newest version of the operating system.    The way it should have been designed is for the updated apps not be allowed to be installed until the required iOS has been updated.  ]]></content:encoded></item><item><title>Removing an email account in the Stamp</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2011-10-12T21:19:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingemailaccountsfromstamp.php#unique-entry-id-917</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingemailaccountsfromstamp.php#unique-entry-id-917</guid><content:encoded><![CDATA[Scotty: &nbsp;I hear that the new 10.7 lion will not permit Microsoft Office.


...Lion eliminates the transitional software called Rosetta that allowed PowerPC written software to run on Intel computers.    That means that Microsoft Office 2004 will no longer run under Lion since it was PowerPC only.  ]]></content:encoded></item><item><title>iCloud transition is still bringing me.com email down.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>MobileMe</category><dc:date>2011-10-12T20:01:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailoutages.php#unique-entry-id-915</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailoutages.php#unique-entry-id-915</guid><content:encoded><![CDATA[What is the default password for a time capsule hard drive?


...That is the default password for time capsule hard drives and if we reset the time capsule (which I feel like we did) then it may be expecting the word "public". &nbsp;


...choose "select disk" and your time capsule drive should show up in the list.
]]></content:encoded></item><item><title>What to expect moving to iCloud</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-12T16:29:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudsetup.php#unique-entry-id-914</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudsetup.php#unique-entry-id-914</guid><content:encoded><![CDATA[There is a possibility that when I was onsite I joined your network and selected to have my computer remember your password in my keychain.    I can look it up but I will first need you to find out what the name of your network actually is.    In the menu bar at the top of the computer, select the fan icon (shown in Blue below) then wait a few seconds for an updated list of all available networks in your area to appear.  ]]></content:encoded></item><item><title>What 750 gig 2.5&#x22; drive do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2011-10-12T16:22:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/750giginternalmbprecommend.php#unique-entry-id-913</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/750giginternalmbprecommend.php#unique-entry-id-913</guid><content:encoded><![CDATA[All is working fine for the most part (it does not move at lightning speed but I have learned to live with it). &nbsp;  I have learned though that if I want to run Face Time I need to upgrade my operating system to Snow Leopard. &nbsp;

...Parallels Desktop for Mac - Wikipedia, the free encyclopedia  states that even up to Parallels 7, you can run 10.4.11 Tiger and still be able to use Parallels so you should be ok.  ]]></content:encoded></item><item><title>Do not use &#x22;rapport&#x22;.  </title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-10-10T23:34:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/securityscam.php#unique-entry-id-912</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/securityscam.php#unique-entry-id-912</guid><content:encoded><![CDATA[Somehow all the AOL mail to my "real" computer comes in on that mail site (the stamp logo) on the laptop, and in trying to erase it, I've erased every bit of saved mail I had, plus a bunch of other mail.&nbsp; ...  I don't want to get any e-mail on the laptop, and I've gone into Mail Preference and can't see how to undo it.&nbsp; 

...To remove an account in the Stamp program (apple&rsquo;s email application) first open the program then under the word &ldquo;mail&rdquo; in the menu bar, select &ldquo;preferences&rdquo;.  
]]></content:encoded></item><item><title>MobileMe is up and down due to the iCloud transition.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>MobileMe</category><dc:date>2011-10-10T23:20:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emaildownduringtrans.php#unique-entry-id-911</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emaildownduringtrans.php#unique-entry-id-911</guid><content:encoded><![CDATA[Looks like its hung up on my email account even when I am sending and not sending to or from his email address..... &nbsp;could this be related to the new cloud? &nbsp;

...It&rsquo;s been widely reported that the transition to iCloud has been bumpy today.  ...  Join me on Monday evening at 7pm and we can work on the networking issue.  ]]></content:encoded></item><item><title>Don&#x27;t use passwords that are easy to crack.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>email</category><dc:date>2011-10-10T23:13:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changepwtomorecomplex.php#unique-entry-id-910</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changepwtomorecomplex.php#unique-entry-id-910</guid><content:encoded><![CDATA[It&rsquo;s just a fact of life that when you update to a newer version of any software, it&rsquo;s very very very very likely that the newer versions of software are asking your computer&rsquo;s processor to do a little more.  

...(Hopefully Apple will replace the gallery feature with some photo stream branch later)  You&rsquo;ll be told that you need to update all your computers and iOS devices. but you will have already done this in the steps above.  


...Open the App Store app and check for even more updates to iMovie, iWork, etc&hellip;  There&rsquo;s also a cool new update to AppleTV second Gen that allows photo stream sharing, NHL, Airplay from iPad 2&rsquo;s and a little more.  
]]></content:encoded></item><item><title>Pages auto backup</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>Lion</category><dc:date>2011-10-10T23:09:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/25247c3d9a8a6a156a15ad6f9eff872b-909.php#unique-entry-id-909</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/25247c3d9a8a6a156a15ad6f9eff872b-909.php#unique-entry-id-909</guid><content:encoded><![CDATA[Although upgrading to 500 GB would buy us another year or two of time before reaching that capacity, we figured that (with the rate that we are continuing to load and store additional large photo files on our computer) &nbsp;going to the largest hard drive that is made to fit in our Macbook Pro might be advisable? &nbsp;

...Neither sounds correct and the WD Caviar black series does not seem to be offered at all in the necessary 2.5 size for our computer~ only in a 3.5 size. &nbsp;


...If the 500 GB replacement internal drive you mention having in stock is the very best quality/reliable option existing out there over any available 750GB replacements, then I suppose we could go with that ~ but we would really love to go higher to around 750GB when doing this (if you think a really good quality replacement hard drive exists for our MacBook with that much storage). &nbsp;
]]></content:encoded></item><item><title>How much ram can my MBP address?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-10T23:01:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/3gigsramfrom4gigs.php#unique-entry-id-908</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/3gigsramfrom4gigs.php#unique-entry-id-908</guid><content:encoded><![CDATA[I just wanted to ask a quick question regarding a message I am getting to download rapport (a theft protection update?). &nbsp;  Do you recommend I do this? &nbsp;

...Just always use common sense by not clicking on links  in emails you were not expecting to get.  ]]></content:encoded></item><item><title>When is iCloud coming?</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-10-10T22:48:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudoct12.php#unique-entry-id-907</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudoct12.php#unique-entry-id-907</guid><content:encoded><![CDATA[What happens is it offers to try again later, edit the email, or cancel ( I think) - I believe you saw this page last week and we put the email in my draft folder for me to reduce the addresses and try again. 

...I&rsquo;ve heard through the grapevine that Apple is bringing the MobileMe mail servers offline and back on again at random as they make the switch to iCloud coming up later this week.  ...  If you&rsquo;ve check the email address you&rsquo;re sending to and it looks correct, then it&rsquo;s probably a problem on Apple&rsquo;s server side and should be back up within a few hours.  ]]></content:encoded></item><item><title>Change Graphics card on MBP?  no.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-10-06T00:52:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpgraphicscard.php#unique-entry-id-906</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpgraphicscard.php#unique-entry-id-906</guid><content:encoded><![CDATA[What happens is it offers to try again later, edit the email, or cancel ( I think) - I believe you saw this page last week and we put the email in my draft folder for me to reduce the addresses and try again. 

...I&rsquo;ve heard through the grapevine that Apple is bringing the MobileMe mail servers offline and back on again at random as they make the switch to iCloud coming up later this week.  ...  If you&rsquo;ve check the email address you&rsquo;re sending to and it looks correct, then it&rsquo;s probably a problem on Apple&rsquo;s server side and should be back up within a few hours.  ]]></content:encoded></item><item><title>Home Wireless not covering area.</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-10-06T00:31:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1300squarefeetrule.php#unique-entry-id-905</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1300squarefeetrule.php#unique-entry-id-905</guid><content:encoded><![CDATA[We've been looking on your website for answers to if/how he can retrieve the lost information.


...You could navigate to the documents folder, assuming that&rsquo;s where you&rsquo;d last saved it, then enter time machine from the menu bar (icon like a clock) and try to recover the previously saved version.  

...If he had not saved and he&rsquo;s not running Lion and not running Time Machine, then the data could be lost.  ]]></content:encoded></item><item><title>iPad apps didn&#x27;t sync</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-10-05T23:50:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadappsdidnotsync.php#unique-entry-id-904</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadappsdidnotsync.php#unique-entry-id-904</guid><content:encoded><![CDATA[I saw on http://www.everymac.com/systems/apple/macbook_pro/stats/macbook-pro-core-2-duo-2.33-15-specs.html that Apple supports a maximum of 3 GB with the note below regarding replacing the two 1GB memory modules with two 2 GB memory modules giving 4 GB RAM (subject to the limitations outlined, so not all of the extra 1 GB of memory is usable).


*Apple officially supports a maximum of 3 GB of RAM but third-parties have been able to upgrade the system to 4 GB of RAM using two 2 GB memory modules with some limitations.


...Computer memory upgrades for Apple MacBook Pro 2.16GHz Intel Core Duo (15.4-inch) Laptop/Notebook from Crucial.com and the 2.33ghz would address 3 gigs total regardless of putting 2 2gig chips in.  ]]></content:encoded></item><item><title>Getting a CD to show in Windows under VMware.</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-10-05T23:16:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cdinvirtual.php#unique-entry-id-903</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cdinvirtual.php#unique-entry-id-903</guid><content:encoded><![CDATA[We are still wanting to set everything up on that to sync and have you come back. 

...You&rsquo;ll want to run all updates to iTunes, your iPod touch, iPad or iPhone, and the Operating System.  ...  I would suggest waiting a few days after the initial release of all the new updates so you avoid any potential problems that could arise on version one.  ]]></content:encoded></item><item><title>Linux on a Mac</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-10-05T00:41:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/linuxonvirtual.php#unique-entry-id-902</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/linuxonvirtual.php#unique-entry-id-902</guid><content:encoded><![CDATA[I know the graphics card is built into the motherboard, so how much would it generally cost to upgrade my graphics card to something like an nvidia or AMD Radeon?   I'm trying to figure out how but it seems to me that I am going to need somebody who really knows what they are doing to help. 

...It is permanently embedded onto the logic board so the only way would be to change out the entire logic board (a process that would be extremely expensive).  ]]></content:encoded></item><item><title>Windows virus alert scam.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-09-26T21:05:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winvirusscamalert.php#unique-entry-id-901</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winvirusscamalert.php#unique-entry-id-901</guid><content:encoded><![CDATA[My general rule of thumb is one router per every 1300 or so square feet.  ...  So it may be a situation where we need to add an additional router.    If your network was strong in that area and is now weak then that is something we may need to address by checking on the current router&rsquo;s performance.  ]]></content:encoded></item><item><title>Online backup not so hot</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2011-09-26T18:12:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notocarbonite.php#unique-entry-id-900</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notocarbonite.php#unique-entry-id-900</guid><content:encoded><![CDATA[You won't have to repurchase any of your apps. &nbsp;iTunes now allows you to re-download any previously purchased items at any time on any device. &nbsp;...  With iPad connected and iTunes open, be sure you have selected which apps to sync under the "Apps" pane at the top in iTunes. &nbsp;


If the apps you are looking for are not listed then you'll need to re-download them from the app store. &nbsp;(at no cost of course.)
]]></content:encoded></item><item><title>Connecting to the internet using VMware</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-09-26T16:45:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vmwarebridgemode.php#unique-entry-id-899</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vmwarebridgemode.php#unique-entry-id-899</guid><content:encoded><![CDATA[Joe suggested I activate the CD icon at the bottom of the screen, which I did, but VW is still not recognizing it or not letting me see or find it. &nbsp;

...When you use VMware to run windows on your Mac, you do need to use the cd icon in the lower right of the vmware window to allow either operating system to control the optical drive.   


You can also use the same window to select CD/DVD settings then choose to have vmware control the CD right at start up. ]]></content:encoded></item><item><title>Removing duplicates from iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2011-09-19T01:16:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/duplicatesonlargeituneslib.php#unique-entry-id-898</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/duplicatesonlargeituneslib.php#unique-entry-id-898</guid><content:encoded><![CDATA[And what are your thoughts on Linux, because I&nbsp;would just do it to have a separate OS dedicated to all of our photos or music or documents as a family.   This could work so family members could use the computer just to make a document and not have to deal with passwords and just work. ...  Because then it will be for something dedicated&nbsp;and&nbsp;&nbsp;solve the &nbsp; &nbsp; &nbsp;compatibility problems that we sometimes face&nbsp;as Mac users. ]]></content:encoded></item><item><title>Can a 1998 iMac run Office?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-09-19T01:00:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/originalimacspes.php#unique-entry-id-897</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/originalimacspes.php#unique-entry-id-897</guid><content:encoded><![CDATA[Marcia was on safari last night and somehow this and another warning (I&rsquo;ll send in a minute) appeared on her screen. 

...It would have been fine to force quit safari by choosing &ldquo;force quit&rdquo; from the menu bar.  ...  Never click on a message such as this and leave the website you were on that may have brought the message to you immediately.  ]]></content:encoded></item><item><title>System updates locked up the computer</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-09-16T02:19:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updatesfrozeg4.php#unique-entry-id-896</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updatesfrozeg4.php#unique-entry-id-896</guid><content:encoded><![CDATA[Have you heard of anyone having issues with trying to download the reinstall program from Carbonite necessary if you if have Lion OS?&nbsp;   Every time I download it, Apple tells me it can't extract the file because it's corrupt and I obviously don't want to go anywhere near it, but I can't imagine that Carbonite would send me a corrupted file to download their latest program.&nbsp; 

...I strongly prefer having a second physical hard drive that I either clone or rotate using time machine, carbon copy cloner or super duper every few months.  ]]></content:encoded></item><item><title>Drive not mounting for time machine use</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-09-16T02:14:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tryingtomountdrive.php#unique-entry-id-895</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tryingtomountdrive.php#unique-entry-id-895</guid><content:encoded><![CDATA[I need help obtaining Internet access through the virtual program.


...The virtual machine shouldn't have an issue sharing the internet connection. &nbsp;  Just check your network settings in the vmware program itself to be sure you are sharing via bridged using autodetect as seen below. &nbsp;
]]></content:encoded></item><item><title>How is Uverse?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2011-09-16T01:50:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/uversevsrr.php#unique-entry-id-894</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/uversevsrr.php#unique-entry-id-894</guid><content:encoded><![CDATA[looking to install itunes on new computer. have 2 external drives with about 122000 songs, 87000 dups. probably downloaded a couple old drives 2x, have new 1.5 terra to use for itunes. about how much to do that project thanks


...I suggest you look at either &nbsp;Doug's Apps for iTunes ♫ Dupin - iTunes Duplicates Manager - v2.3.3&nbsp;or &nbsp;Rinse:&nbsp;How To Remove iTunes Duplicates - Delete Duplicates In iTunes.


There are several de-duplicating pieces of software but with that large a library it will take a long time to run. &nbsp;]]></content:encoded></item><item><title>Do you repair iPod touches?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-09-05T23:09:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/idontrepairtouches.php#unique-entry-id-893</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/idontrepairtouches.php#unique-entry-id-893</guid><content:encoded><![CDATA[Would you happen to know what operating system it could be and if microsoft office can be loaded onto it?


...Assuming it is the very first iMac (the Bondi Blue) that computer shipped with OS 8 and supported all the way up to Panther 10.3.9.    Therefore if you were really had your heart set on working on one of the first iMacs, yes you could put Microsoft Office on it.  ]]></content:encoded></item><item><title>How do I sync contacts to my iPad with a wire.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>syncing</category><dc:date>2011-08-31T01:35:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadcontactsync.php#unique-entry-id-892</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadcontactsync.php#unique-entry-id-892</guid><content:encoded><![CDATA[This would run a terminal like prompt that could also give an indication of what the problem is as it lists all activity during the start up sequence. 


...Lastly, if you really feel the need, you could just erase and reinstall (clean install) from the disc then restore all data from a time machine backup.  


...It&rsquo;s been a while since I booted into open firmware so each of the above commands may or may not require the dash in between words.  
]]></content:encoded></item><item><title>Bento may be a fit</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-08-31T01:24:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bentofits.php#unique-entry-id-891</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bentofits.php#unique-entry-id-891</guid><content:encoded><![CDATA[One important thing that did not get addressed was that I got a back-up drive (Seagate 1T) but I have not been able to get the system to pick it up through time machine.&nbsp; ...  If you have a thing or two for me to try, I would appreciate it.


...If that doesn't allow the disk to remount on the desktop then with the disk connected, open disk utility to see if it is listed. &nbsp;]]></content:encoded></item><item><title>Reseting the airport express</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-08-29T22:58:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetairportexpress.php#unique-entry-id-890</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetairportexpress.php#unique-entry-id-890</guid><content:encoded><![CDATA[The only complaint I&rsquo;ve heard from a small number of people is that the quality of video is inferior to RR.  ...  I&rsquo;ve found Uverse internet speed to be in the mid 20&rsquo;s down often which is very very good.    The only thing I would warn of is the Uverse wireless router ATT seems to be installing.  ]]></content:encoded></item><item><title>Old Mac&#x2c; new drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-29T22:50:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/silverdoorsmacnewdrive.php#unique-entry-id-889</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/silverdoorsmacnewdrive.php#unique-entry-id-889</guid><content:encoded><![CDATA[My son dropped his fourth generation Touch and the screen broke. &nbsp;  I was curious if you do that kind of work. &nbsp;

...I don&rsquo;t repair physically damaged iPod touches or iPhones.]]></content:encoded></item><item><title>Slow internet at the office</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2011-08-26T13:40:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/b638d68dbbe38ce34972d0435a93d753-888.php#unique-entry-id-888</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/b638d68dbbe38ce34972d0435a93d753-888.php#unique-entry-id-888</guid><content:encoded><![CDATA[Scotty, my iPad Contacts is empty and when I sync my iPad with my computer, I notice that the Contacts icon does not appear. &nbsp;

...When you plug your iPad up to iTunes, select it in the left hand column then you&rsquo;ll see tabs across the top&hellip;one of which is labeled &ldquo;info&rdquo;.  ...  Remember that Apple promises the upcoming iCloud transition will grant me.com email addresses free of charge and will include wireless contact and calendar syncing.  ]]></content:encoded></item><item><title>Lion Considerations</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-08-26T13:37:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionupgradequestiontechspecs.php#unique-entry-id-887</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionupgradequestiontechspecs.php#unique-entry-id-887</guid><content:encoded><![CDATA[I am working with a small, but very necessary, non-profit organization that provides a free preschool education for at risk families. &nbsp;

...Sounds like you are looking for an application that will serve as a database or collection tool that also shows relationships to different projects. &nbsp;...  I'm not sure it's what you're looking for but it's a good place to start.]]></content:encoded></item><item><title>How do I recover my wireless password?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>security</category><dc:date>2011-08-25T22:56:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recoverpwinkeychain.php#unique-entry-id-886</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recoverpwinkeychain.php#unique-entry-id-886</guid><content:encoded><![CDATA[I bought the express and got as far as joining my existing network but now I am not able to get online as my mac can't read the modem or routers. &nbsp;

...Continue to hold the button down until you see the amber light blink at least 5 times then let go. &nbsp;...  You should now be able to see your airport express in airport utility and can start over the process of extending your current network.]]></content:encoded></item><item><title>iTunes Playlists to not mvoing to iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iTunes/iPod</category><dc:date>2011-08-25T22:26:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonemusicplaylists.php#unique-entry-id-885</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonemusicplaylists.php#unique-entry-id-885</guid><content:encoded><![CDATA[I have an older Mack desktop, dual GHz processors, silvered drive doors, into which I'd like to install a 250 Gb SATA Hdd.   I have an AtA-SATA adaptor, but the computer doesn't seem to recognize the drive. 

...I would doubt that a computer that remedial at this point would be able to see through the ATA to SATA converter. &nbsp;]]></content:encoded></item><item><title>How much ram for the old macbook pro?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-25T22:16:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macbookpro3gigram.php#unique-entry-id-884</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macbookpro3gigram.php#unique-entry-id-884</guid><content:encoded><![CDATA[I seem to remember your wireless access point was a linksys router sitting on the floor behind the front desks in the main office area. &nbsp;

...Another sure fire way to narrow down the problem is to connect your mac directly to an ethernet port on a wall nearby to find if the problem continues to exist when wired in.


...In that case, the next step if you don&rsquo;t have another mac to test with would be to test with your own mac but from a different user.  ]]></content:encoded></item><item><title>SSD vs. HDD</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-24T23:26:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ssdvshdd.php#unique-entry-id-883</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ssdvshdd.php#unique-entry-id-883</guid><content:encoded><![CDATA[I seem to remember your wireless access point was a linksys router sitting on the floor behind the front desks in the main office area. &nbsp;

...Another sure fire way to narrow down the problem is to connect your mac directly to an ethernet port on a wall nearby to find if the problem continues to exist when wired in.


...In that case, the next step if you don&rsquo;t have another mac to test with would be to test with your own mac but from a different user.  ]]></content:encoded></item><item><title>Google ad and old iPhones</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iphone</category><dc:date>2011-08-24T00:41:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googleadsandiphones.php#unique-entry-id-882</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googleadsandiphones.php#unique-entry-id-882</guid><content:encoded><![CDATA[Scotty this morning I tried to access Netflix&nbsp;(then Hulu, and all my other internet connections available on my Sony home entertainment center) and everything failed. (kept getting the message "Internet connection failed") I have a contract agreement with Best Buy's "Geek Squad", but after staying on the phone with them for nearly an hour, the best they could do was offer to send a tech by on Monday. ...  Can't imagine what it would have been since I didn't touch the modem, but if you have any thoughts I'd appreciate your sharing them.........


...You'll be prompted for your computer's password (not the wirless one) then after you enter the computer's admin password you'll see the wireless password listed. &nbsp;]]></content:encoded></item><item><title>iTunes with Sonos to NAS</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>wireless</category><dc:date>2011-08-22T23:27:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nastoitunes.php#unique-entry-id-881</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nastoitunes.php#unique-entry-id-881</guid><content:encoded><![CDATA[This is ridiculous I have synced my iphone and loaded everything except my playlist will not download what am I doing wrong??


...With the iPhone connected go to iTunes and select the iPhone in the left column.  ...  Select that and you&rsquo;ll have the ability to choose either all music or specific playlists.  
]]></content:encoded></item><item><title>Plugin is 32 bit mode</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2011-08-22T23:19:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/32bitinfirefox.php#unique-entry-id-880</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/32bitinfirefox.php#unique-entry-id-880</guid><content:encoded><![CDATA[I had Crucial run a scan of my computer and it recommended the following-copied and pasted below. &nbsp;...  But the my computer already has two (2) 1GB memory installed now. &nbsp;

...So you may want to just purchase one 2 gig chip and replace one of your 1gig chips for a maxium total of 3 gigs. &nbsp;
]]></content:encoded></item><item><title>Adding an exchange calendar to iCal</title><dc:creator>sells@mac.com</dc:creator><category>exchange</category><category>iCal</category><dc:date>2011-08-22T22:53:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addexchangeical.php#unique-entry-id-879</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addexchangeical.php#unique-entry-id-879</guid><content:encoded><![CDATA[Hi Scotty, I've been specing out Sunshine's new MBP and I wanted your opinion on SSD vs HDD, all the forums I have read like the SSD, except for the premium price.   I was thinking maybe a SSD boot/applications drive and HDD data/backup, or am I just getting intoxicated thinking about a new computer.


...I personally say save your money for now and stick with the larger slightly slower spinning drive but do upgrade to the 7200 rpm drive.  ]]></content:encoded></item><item><title>Events set to annually repeat in iCal?</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2011-08-22T22:46:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/annualevents.php#unique-entry-id-878</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/annualevents.php#unique-entry-id-878</guid><content:encoded><![CDATA[Also, I have an old iPhone that I used when I was with AT&T now I am with Verizon, is there anything I can do to make it compatible with Verizon?


...I am guessing that you may be thinking about Google&rsquo;s first links listed that are in a yellow block at the top of the page.  

...Other than just using your old iPhone as an iPod touch only, there is no way to use an ATT phone on a Verizon network or Vice Versa.  ]]></content:encoded></item><item><title>What can I use my gift card for?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-08-22T22:17:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spendgiftcard.php#unique-entry-id-877</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spendgiftcard.php#unique-entry-id-877</guid><content:encoded><![CDATA[Anyhow, I currently have my music stored on my laptop which I believe I am now out of room cause I got this error message stating that "...the disk you are attempting to use is full...." &nbsp;...  I welcome a call or perhaps we can set up something to go over what I currently have on my laptop and see what else can be done.


...Wireless you could use a Network attached storage or simply plug a drive into your airport extreme or time capsule if you have one, dump the music to that then point iTunes to the external wireless drive.  ]]></content:encoded></item><item><title>Ram won&#x27;t come out of the iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-18T23:06:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pullramout.php#unique-entry-id-876</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pullramout.php#unique-entry-id-876</guid><content:encoded><![CDATA[The windows media player plug in is written in 32 bit. &nbsp;...  Use firefox and when you go to view the meeting/webcast, you'll be prompted to restart Firefox in 32 bit mode in order for the windows media plug in to work. &nbsp;...  There are other ways to force the other browsers into 32 bit mode but at this point I would just download firefox and use that browser only for the conference call tasks. &nbsp;]]></content:encoded></item><item><title>Turn of Ping in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2011-08-17T22:51:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteping.php#unique-entry-id-875</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteping.php#unique-entry-id-875</guid><content:encoded><![CDATA[all of them show on my phone. &nbsp;but the exchange calendar doesn't show on mobile me so it doesn't synch to the laptop.


...If you want to add these calendars to your iCal then you&rsquo;d have to add the exchange account to iCal&rsquo;s preferences under Accounts and select to add Exchange.  


...In Lion and Snow Leopard as well, when you add an exchange account to Mail.app you&rsquo;ll be asked if you&rsquo;d like to add calendar and contact syncing into iCal and AddressBook as well.  ]]></content:encoded></item><item><title>Erase your Time Machine drive once a year.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2011-08-16T21:28:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/erasetimemachineannually.php#unique-entry-id-874</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/erasetimemachineannually.php#unique-entry-id-874</guid><content:encoded><![CDATA[Appointements from a year ago are popping up on my ical &nbsp;- what is going on? &nbsp;

...Double click on the event in question and see if it has a &ldquo;repeat every year&rdquo; setting.    Try that first and if that&rsquo;s not it, let me know and we can look more closely at it.
]]></content:encoded></item><item><title>Can I get Lion for free?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-08-16T21:22:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionnotfree.php#unique-entry-id-873</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionnotfree.php#unique-entry-id-873</guid><content:encoded><![CDATA[Family member won a 150.00 gift card to the Apple Store and gave it to me and I don't know what to spend it on do you have any suggestions?????


...Most likely it&rsquo;s a gift card that will apply to your Apple ID inside iTunes as well as the mac app store.  

...As for the second part of your question:  I don't think anyone is inside your computer. &nbsp;]]></content:encoded></item><item><title>Finding the Apple ID you&#x27;ve used</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iWork</category><dc:date>2011-08-16T21:09:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findappleidgetinfo.php#unique-entry-id-872</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findappleidgetinfo.php#unique-entry-id-872</guid><content:encoded><![CDATA[So I got my RAM cards today in the mail and when I went to install them the original card won't come out of the computer. 

...If you don&rsquo;t see that strap then you could also use a thin pair of needle noose pliers to gently pull the old ram from the slots.  


I managed to get one of the cards in, but when I turned the computer on, at first I heard the normal startup "chime", but then the computer nade these three loud beeps, and kept repeating the beeps. ]]></content:encoded></item><item><title>MobileMe email account disappeared</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>Mail</category><dc:date>2011-08-16T21:02:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reenablemailaccount.php#unique-entry-id-871</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reenablemailaccount.php#unique-entry-id-871</guid><content:encoded><![CDATA[This morning I typed "disabling Ping&nbsp;from iTunes" into Google and following the steps outlined in one of the postings I found a pretty short, easy to follow set of instructions.   However when I went thru the steps given, I found that "Ping" was off (or at least the button was in the off position.) 

...Apple hasn&rsquo;t thrown in the towel on Ping yet but I think it&rsquo;s only a matter of time.  ]]></content:encoded></item><item><title>Google Docs to the rescue</title><dc:creator>sells@mac.com</dc:creator><category>google</category><dc:date>2011-08-16T20:57:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googledocsmultipleusers.php#unique-entry-id-870</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googledocsmultipleusers.php#unique-entry-id-870</guid><content:encoded><![CDATA[I&rsquo;m a believer that about once a year it&rsquo;s not a bad idea to erase and reformat your time machine drive so this would be a good opportunity to do so.    I can help you on Monday&rsquo;s during Town Hall of course or you can schedule me but if you want to be brave then you can open disk utility, select the Time Machine backup drive and select erase.  ...  HOWEVER, if you have other data stored on the external drive beside time machine data, (which I don&rsquo;t recommend) then do not erase the drive.  
]]></content:encoded></item><item><title>iPads in the classroom and licensing</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-08-16T20:55:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadandlicensing.php#unique-entry-id-869</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadandlicensing.php#unique-entry-id-869</guid><content:encoded><![CDATA[Lion is only available for free for people who have recently (within the last month) purchased a computer  before lion was installed.    If you feel you qualify for the up to date program you can start the process by going here:  Apple - OS X Lion and Lion Server - Up to Date Program


If you haven&rsquo;t purchased a computer within that recent time frame then you&rsquo;ll have to purchase Lion via the Mac App store for $29.  ]]></content:encoded></item><item><title>Error during Lion install?  Save the dmg file and try again</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-08-16T20:44:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/7c4252109df34742942c831b3f3088cd-868.php#unique-entry-id-868</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/7c4252109df34742942c831b3f3088cd-868.php#unique-entry-id-868</guid><content:encoded><![CDATA[It&rsquo;s very possible that the iWork apps are not showing in your previous purchases because you may have more than one Apple ID.  ...  One way to find older Apple ID&rsquo;s is to go to iTunes and look through your purchased music and right click on a purchased song to &ldquo;get info&rdquo;.  

...Go to the apps area in iTunes and get info on the pages app and you may find the correct Apple ID there as well.  
]]></content:encoded></item><item><title>Marware iPhone and iPad cases</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-16T20:37:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/marwareisgood.php#unique-entry-id-867</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/marwareisgood.php#unique-entry-id-867</guid><content:encoded><![CDATA[I just got home after being away for 5 days, during which time I did not use my email account (a "me" account) from my imac -- I did, however, continue to use this same email account on my iphone and use it now from my macpro to email you. 


When i went to my imac today, that email account is entirely absent from the mail program on my imac. 

...If it is checked then you may just want to delete the account by selecting it then hitting the minus button in the bottom left hand area then re add it again.  ]]></content:encoded></item><item><title>Two drives is better than one</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2011-08-16T13:41:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/floaterdriveoutofhouse.php#unique-entry-id-866</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/floaterdriveoutofhouse.php#unique-entry-id-866</guid><content:encoded><![CDATA[We are now at the point that we need to have a spreadsheet that multiple people can work on simultaneously. 

...I was working on part of the spreadsheet while my co-worker was working on it also she sent it to me but my changes of course were not there.


...Google Docs should do the trick.  it will allow multiple users to edit the document at the same time.  iWork may support this feature in the future with their iCloud service but that doesn&rsquo;t roll out for a month or so and there&rsquo;s no guarantee this will be supported.  ]]></content:encoded></item><item><title>Deleting an email account in Mail.app</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-08-15T22:50:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteemailaccount.php#unique-entry-id-865</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteemailaccount.php#unique-entry-id-865</guid><content:encoded><![CDATA[I working with a middle school teacher in CMS on trying to implement the ipad wireless in her classroom using a wireless network and appletv. &nbsp;

...About 2 months ago Apple changed the licensing agreement to state that up to 10 devices can share purchased content. ...  This means that you can purchase an app and install it on up to 10 ipads before you have to purchase it again under a different Apple ID. &nbsp;]]></content:encoded></item><item><title>Alternative to Office?  yes&#x2026;Pages.</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>iWork</category><dc:date>2011-08-15T22:43:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pageswins.php#unique-entry-id-864</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pageswins.php#unique-entry-id-864</guid><content:encoded><![CDATA[So I left the computer sitting with caffeine (a mac app that makes your computer not go to sleep) and when I came back it was on the login screen (where you pick which account to use). 

...After it started up i tried installing again and it wouldn't do it (it kept saying "waiting"). so i shut down the computer again.


...Also try running the install from another computer but after the download is complete grab the dmg install file before installing because it will self delete after installation is complete.  ]]></content:encoded></item><item><title>Outgoing email failing on iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Mail</category><dc:date>2011-08-15T22:35:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneemailoutgoing.php#unique-entry-id-863</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneemailoutgoing.php#unique-entry-id-863</guid><content:encoded><![CDATA[Went to the site and wasn't sure if I was remembering it correctly.   There were a couple that looked like they might&nbsp;be the one.&nbsp;


...The iPhone case I use is the C.E.O. Flip-Vue iPhone 4 Case from MarWare.  ]]></content:encoded></item><item><title>When is a good time to buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-15T22:19:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macrumorsbuyersguide.php#unique-entry-id-862</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macrumorsbuyersguide.php#unique-entry-id-862</guid><content:encoded><![CDATA[Went to the site and wasn't sure if I was remembering it correctly.   There were a couple that looked like they might&nbsp;be the one.&nbsp;


...The iPhone case I use is the C.E.O. Flip-Vue iPhone 4 Case from MarWare.  ]]></content:encoded></item><item><title>Extending an Airport Network</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-08-11T20:09:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extendingnetworkairport.php#unique-entry-id-861</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extendingnetworkairport.php#unique-entry-id-861</guid><content:encoded><![CDATA[I have some how created two google email accounts with the exact same address...some incoming messages go to one and some go to the other, I think this happened when I had the password problem that you helped me with a few weeks ago. how do I fix this?


...To delete one account from your mail application (the stamp), first open mail then go to preference in the menu bar (under &ldquo;Mail&rdquo;).


Next, select the Accounts tab then select the account you want to delete.  ]]></content:encoded></item><item><title>Is the air up to par for Virtualization and large iPhoto libraries?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>virtualization</category><dc:date>2011-08-11T20:00:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airhaslittlestorage.php#unique-entry-id-860</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airhaslittlestorage.php#unique-entry-id-860</guid><content:encoded><![CDATA[Iworks is $80 for one copy, and I think we actually use Word more so we'd probably rather have that for now....advice? &nbsp;

...You can transfer Office from one computer to another if you have installed it on another computer in the past.  

...If your heart is set on Office, and you don&rsquo;t have the original disc, then you can download it from Microsoft for around $160.  ]]></content:encoded></item><item><title>Removing old contacts from Mail&#x27;s Previous recipients list</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-08-11T19:04:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/previousrecipients.php#unique-entry-id-859</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/previousrecipients.php#unique-entry-id-859</guid><content:encoded><![CDATA[I am trying to send email and it is telling me cannot send message using emailaddress@gmail. 

...Improper server settings, wrong password, spelling of the email address could be wrong.    I would really just have to look at it to solve the issue.  ]]></content:encoded></item><item><title>ATT Uverse</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-08-11T18:40:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attuverseok.php#unique-entry-id-858</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attuverseok.php#unique-entry-id-858</guid><content:encoded><![CDATA[I know, from some of your comments, that there is often a cycle to Apple's actions. &nbsp;  If I decide to purchase a laptop, should I do it now or is a new cycle imminent and waiting would be best.


...There&rsquo;s a great buyer&rsquo;s guide at macrumors that simply tracks how often products are updated and recommends buying or not buying based on where they are in the product cycle.  check it out at:  Mac Buyer's Guide: Know When to Buy Your Mac, iPod or iPhone]]></content:encoded></item><item><title>Should I buy a used computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-07-29T01:20:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ebayusedok.php#unique-entry-id-857</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ebayusedok.php#unique-entry-id-857</guid><content:encoded><![CDATA[Hate to bug ya but up at our place in mountains and trying to use an airport express as a range extender but keep getting orange flashing dot..is there an easy way to use that as a range extender..thx!!!


...Now you&rsquo;ll need to go to airport utility and choose to allow that network to be extended.  


Next be sure your express is set to extend the network as seen below.  ]]></content:encoded></item><item><title>How to burn a CD in iTunes.</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2011-07-29T01:06:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/burncdinitunes.php#unique-entry-id-856</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/burncdinitunes.php#unique-entry-id-856</guid><content:encoded><![CDATA[While it has speed advantages over the MacBook pro such as a solid state hard drive, that hard drive is generally smaller than your entire iPhoto library.    Now which the advent of &ldquo;thunderbolt&rdquo; (a new connection method which is much faster than firmwire 800) it&rsquo;s easy to carry external storage however there are really no thunderbolt external drives around yet.  


...Until thunderbolt becomes prevalent or solid state storage comes down in price for large drives, It really should be considered a cloud computer at this point.]]></content:encoded></item><item><title>Outlook error -17895</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>email</category><dc:date>2011-07-28T12:50:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outlookerror17895.php#unique-entry-id-855</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outlookerror17895.php#unique-entry-id-855</guid><content:encoded><![CDATA[When a friend changes their email address, how do you delete the old email address from coming up?   I made the change and deleted the old in my contacts, but it still appears when I try to send her an email.


...Next, select that item in the list and select to remove from list.  ]]></content:encoded></item><item><title>Certificate expired.  What now?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2011-07-28T12:20:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fbcertrenew.php#unique-entry-id-854</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fbcertrenew.php#unique-entry-id-854</guid><content:encoded><![CDATA[They say download speeds are faster and they enjoy being able to go room to room watching tv.  ...  Overall I think it&rsquo;s fine as long as you don&rsquo;t replace your airport extreme router with the ATT router.    The current routers ATT gives out are only capable of 54 megs across the network which is sub standard.  ]]></content:encoded></item><item><title>Automatic Downloads in iTunes?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iCloud</category><dc:date>2011-07-28T12:05:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autodownnew.php#unique-entry-id-853</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autodownnew.php#unique-entry-id-853</guid><content:encoded><![CDATA[A seller will often tell you exactly what condition the computer is in but the buyer will sometimes skip over the disclosure then be mad when they receive the computer and it's not how they expected.  


If you can buy a used apple product with AppleCare still on it, then that's the best.  

...She can spend a small amount of money and get a very cheap new windows computer or she can spend a great deal more money and get a new mac.  ]]></content:encoded></item><item><title>Trouble logging in to Review ME&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-07-27T18:44:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/consultlocatorprob.php#unique-entry-id-852</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/consultlocatorprob.php#unique-entry-id-852</guid><content:encoded><![CDATA[How do I burn a CD in iTunes?


...This young fellow provides very clear directions on exactly how to do it.


‪How to burn a CD using iTunes‬&rlm; - YouTube]]></content:encoded></item><item><title>The new Address Book in Lion is terrible.</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2011-07-27T14:54:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionadressbooklousy.php#unique-entry-id-851</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionadressbooklousy.php#unique-entry-id-851</guid><content:encoded><![CDATA[My outlook account that was set up the other day is not receiving or


...Your settings were identical to John's so I don't know what would be happening in your settings. &nbsp;


...If that does not work, we may have to change the port numbers.
]]></content:encoded></item><item><title>moving data from a MB to MBP.  </title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2011-07-26T13:07:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbtombp.php#unique-entry-id-850</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbtombp.php#unique-entry-id-850</guid><content:encoded><![CDATA[I think you may have helped me with this on my computer before.....but this has been going on with my wife's MacPro for a long time. 

...First you could leave this certificate in place and just choose to &ldquo;always trust&rdquo; in the pull downs currenty set to &ldquo;no value specified&rdquo;.  

...The second thing you could try is to open Keychain access, drill down on the Facebook certificate (in the certificates area), delete it, log out and go back to Facebook.  ]]></content:encoded></item><item><title>Do I HAVE to upgrade to Lion?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><category> mobileme</category><dc:date>2011-07-26T12:42:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionrequired.php#unique-entry-id-849</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionrequired.php#unique-entry-id-849</guid><content:encoded><![CDATA[This means that going forward, if you purchase an app, music or video, it will automatically download to all your enabled devices and your iTunes accounts.  ...  I have it enabled on my own machine out of curiosity to see if I like it.    It&rsquo;s a nice addition I suppose since I can worry less about syncing and more about listening to music.  ]]></content:encoded></item><item><title>Reseting your pw without  the DVD.</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2011-07-26T00:18:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0d393a83fa1342a1e038dda97201bf86-848.php#unique-entry-id-848</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0d393a83fa1342a1e038dda97201bf86-848.php#unique-entry-id-848</guid><content:encoded><![CDATA[I tried to write a review and after entering my Apple ID, the next screen read "Page can't be found". &nbsp;

...Be sure you are using your Apple ID which is the email and password you would use to log into itunes to buy apps or music. &nbsp;  If you are sure you are using the correct email and password then there's nothing more that can be done. &nbsp;]]></content:encoded></item><item><title>Bookmark syncing on iBooks</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-07-25T13:13:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ibooksyncing.php#unique-entry-id-847</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ibooksyncing.php#unique-entry-id-847</guid><content:encoded><![CDATA[The one place they could have left greyscale in and they decide to go with the Red Pages book out of Myst.  ...  The iPad&rsquo;s address book was not that hot to begin with and you&rsquo;ve forsaken functionality for design.    I&rsquo;ll be checking the App Store daily to see what programer makes a fortune off selling an actual usable address book for 10.7 Lion.
]]></content:encoded></item><item><title>What external drive to you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2011-07-25T12:17:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bestdrives.php#unique-entry-id-846</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bestdrives.php#unique-entry-id-846</guid><content:encoded><![CDATA[Can I transfer my own data from my older macbook to my new macbook pro?	


...Yes but you&rsquo;d need a firewire 400 to 800 cable to transfer data during the initial setup.    Otherwise you can do it using the migration assistant with an ethernet cable later.  ]]></content:encoded></item><item><title>Email password reset</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-07-25T01:15:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailagainpwwrong.php#unique-entry-id-845</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailagainpwwrong.php#unique-entry-id-845</guid><content:encoded><![CDATA[So if I don't upgrade to Lion (I'm heavily invested in Office and Quicken for my biz) then no iCloud? 

...Apple and other software companies will begin making software that only runs on Lion so your 10.6 or earlier computer will become less and less useful as it will not have the OS needed to do the things you do.  ...  When I stated that 10.7 will bring the death of Office that was more of a general statement due to the new features in Pages.  ]]></content:encoded></item><item><title>iMac possibly overheating.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-07-25T01:02:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacoverheating.php#unique-entry-id-844</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacoverheating.php#unique-entry-id-844</guid><content:encoded><![CDATA[I need to reset my password on my Air and I don&rsquo;t have another computer or the DVDs.  

...This step is optional, but it&rsquo;s a good idea because it checks the consistency of the hard disk before moving on. 

...Type dscl . -passwd /Users/username password and replace &ldquo;username&rdquo; with one of the users displayed in the previous step. ]]></content:encoded></item><item><title>iCloud coming</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-07-25T00:55:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudonitsway.php#unique-entry-id-843</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudonitsway.php#unique-entry-id-843</guid><content:encoded><![CDATA[Went to my books icon to download some for our trip, it is asking me if I want to sync bookmarks, notes and collections between devices?   Doing so will send then to Apple to keep in iTunes store account. 

...If you choose to sync those items then any notes you create within and book including highlights and bookmarks within that chapter or book will also show up in other iOS devices like an iPad if you were to start reading the same book on a different device.  it&rsquo;s a good thing.  ]]></content:encoded></item><item><title>MBP power on issue</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-07-25T00:53:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpnotpoweringon.php#unique-entry-id-842</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpnotpoweringon.php#unique-entry-id-842</guid><content:encoded><![CDATA[Can you recommend a GOOD terabyte external USB drive?


...So for that reason, the best way to go to save a little money and still have a good drive is to look at the Seagate GoFlex.  ...  Stay far away from the Western Digital MyBook drives.  ]]></content:encoded></item><item><title>Hulu to TV?  Not so fast.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>Hulu</category><category>netflix</category><dc:date>2011-07-25T00:42:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hulutotv.php#unique-entry-id-841</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hulutotv.php#unique-entry-id-841</guid><content:encoded><![CDATA[But if you've changed your password then it will not come back online until you address it. &nbsp;  Here's a similar post I just wrote a few days ago on how to check your password in Apple's mail program. &nbsp;  It&rsquo;s focused on Gmail but the process is the same. 
]]></content:encoded></item><item><title>GoToMeeting on iPad is good.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-07-25T00:31:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gotomeetingonipadgood.php#unique-entry-id-840</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gotomeetingonipadgood.php#unique-entry-id-840</guid><content:encoded><![CDATA[I have to hold the power button in for quite a while, then release it, then press it once more for it to come back on ... very frustrating for a new computer.


...Why don&rsquo;t we do this&hellip; there are a couple of very simple things I can do with you during Town Hall on Mondays and we can try to resolve it during the online meeting.   

...If it&rsquo;s in a nook surrounded by wood or something where no air can circulate then that can be a problem as well.  
]]></content:encoded></item><item><title>Korg or Yamaha keyboard for starters?</title><dc:creator>sells@mac.com</dc:creator><category>Garage Band</category><dc:date>2011-07-22T09:25:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/korgvsyamaha.php#unique-entry-id-839</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/korgvsyamaha.php#unique-entry-id-839</guid><content:encoded><![CDATA[Also, per your last newsletter, do I need to think about a security system for my MAC? &nbsp;

...It is a way to move your documents around to all your devices easily (within certain applications).    It&rsquo;s a great way to move pictures from your camera to iPhoto automatically, it&rsquo;s a good way to manage your music library on your iOS device without plugging it in but it is not a backup.  ]]></content:encoded></item><item><title>Getting rid of the mystery draft messages in Mail.app</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-07-21T23:02:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailonserverdraft.php#unique-entry-id-838</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailonserverdraft.php#unique-entry-id-838</guid><content:encoded><![CDATA[If it doesn&rsquo;t power up, do you think he might need a new power cord?


...I really wanted to get that adapter so we could boot it while I was there to rule out the adapter being bad as well. &nbsp;


...Before investing in a new power cord which is just as expensive as a battery you should try it with another power cord. &nbsp;]]></content:encoded></item><item><title>Online help every Monday</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-07-21T22:27:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usemondaysonline.php#unique-entry-id-837</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usemondaysonline.php#unique-entry-id-837</guid><content:encoded><![CDATA[I got a cable that allows me to hook up to an HDTV cable, but it won't show Hulu on my TV (although it does project PowerPoint). 

...As of iOS 5, certain apps will be able to mirror all content to the TV wirelessly although whether or not hulu and netflix are allowed to use this feature remains to be seen.  

...We don't have Hulu Plus so I was hoping I could just project from my laptop, but it didn't work through an HDMI cable.&nbsp;
]]></content:encoded></item><item><title>Consultants review not logging in.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-07-21T22:18:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/consultantreview.php#unique-entry-id-836</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/consultantreview.php#unique-entry-id-836</guid><content:encoded><![CDATA[id=11014&utm_medium=nl&utm_source=totd&utm_content=2011-07-06-article-1&utm_campaign=end-b


...id=11014&utm_medium=nl&utm_source=totd&utm_content=2011-07-06-article-1&utm_campaign=end-b


...Full Disclosure:  They have sponsored my Town Hall sessions for the last 2 years allowing me to continue to offer them for free so I&rsquo;m a little biased.  ]]></content:encoded></item><item><title>Editing your Gmail password</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2011-07-21T22:03:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetinggmailpw.php#unique-entry-id-835</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetinggmailpw.php#unique-entry-id-835</guid><content:encoded><![CDATA[We are looking at keyboard workstations for our son.. &nbsp;...  If you have any experience with these, do you have a recommendation?


...You'll not go wrong with either of those choices. &nbsp;]]></content:encoded></item><item><title>Minecraft servers dangerous?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-07-21T21:45:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minecraftparental.php#unique-entry-id-834</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minecraftparental.php#unique-entry-id-834</guid><content:encoded><![CDATA[Why does Mail sometimes create drafts (and multiple drafts) for emails that are in fact sent already? &nbsp;

...The way to solve the issue is to go to mail&rsquo;s preferences and select the account in question.    Next, under &ldquo;mailbox behaviors&rdquo; unselect the checkboxes next to &ldquo;store sent messages on server&rdquo; and &ldquo;store draft messages on server&rdquo;.  ]]></content:encoded></item><item><title>Go to Lion early?  No.</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><dc:date>2011-07-21T20:38:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lionoutofthegate.php#unique-entry-id-832</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lionoutofthegate.php#unique-entry-id-832</guid><content:encoded><![CDATA[scotty, i am trying to open a file that is on my front page,i think it is called a short cut.. my notes say that to open it i must go to a preview.. not getting it..help


...Since there are a few details that I really still need to answer this it may be best if I assist you during our weekly town hall meeting.  ...  If you are around on Monday evening you can go to www.sellsconsulting.com/townhall and click the link on the right of the page to join in.  
]]></content:encoded></item><item><title>Help in NYC</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-07-21T20:18:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nyctravelno.php#unique-entry-id-831</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nyctravelno.php#unique-entry-id-831</guid><content:encoded><![CDATA[I have been trying to login to my apple id and even created a new so I can do the survery


and it wont let me login, even after I created a new id and know the un and pw are correct.&nbsp;


...I will try again tomorrow, but it is def a priority of mine to take that survey for you and give you perfect marks.
]]></content:encoded></item><item><title>The death of the DVD/CD</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-07-21T18:04:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nodvdanymore.php#unique-entry-id-830</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nodvdanymore.php#unique-entry-id-830</guid><content:encoded><![CDATA[If you&rsquo;ve changed your gmail password then you&rsquo;ll need to change it in your mail program as well.  ...  Now select the gmail account to the left and you&rsquo;ll see the password for incoming server there.  

...After selecting the outgoing server and chosing &ldquo;edit&rdquo; select advanced under the tab listed below and change the outgoing password as well.  ]]></content:encoded></item><item><title>iPhoto has lost it&#x27;s library</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-06-30T00:53:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotomultiples.php#unique-entry-id-829</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotomultiples.php#unique-entry-id-829</guid><content:encoded><![CDATA[Anything I need to be aware of before I let my 10 year old sign on to. 

...But for the most part, this game only appeals to kids of higher intelligence.    Most of the kids who are into shooting games and things would find mind craft boring very quickly.
]]></content:encoded></item><item><title>Remote login from iPad.  Yes</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-06-30T00:15:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/remotefromipad.php#unique-entry-id-828</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/remotefromipad.php#unique-entry-id-828</guid><content:encoded><![CDATA[I am running Mac OS version 10.6.8 and want to upgrade to the new Lion for what appears to be only $29.99.


...I've been using it for a few weeks and it's stable but it's never a good idea to jump on version 1.0 of any software. &nbsp;...  It's a no brainer at only $29 but you have to have 10.6.3 or higher to download it from the app store. &nbsp;]]></content:encoded></item><item><title>Help-Trojan attack...not exactly.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-06-29T23:59:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailcompromised.php#unique-entry-id-827</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailcompromised.php#unique-entry-id-827</guid><content:encoded><![CDATA[We still have our home in Charlotte but I need help w my apple stuff in NYC.&nbsp; 

...If it's just a software issue you can always just schedule me to help you individually online as well. &nbsp;...  It works for some things but physical problems like networks or broken printers won't work trying to fix remotely. &nbsp;
]]></content:encoded></item><item><title>Arrow keys flung off???</title><dc:creator>sells@mac.com</dc:creator><category>wtf</category><dc:date>2011-06-29T23:40:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wordwtf.php#unique-entry-id-826</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wordwtf.php#unique-entry-id-826</guid><content:encoded><![CDATA[Question- We are going to have to buy our kids new laptops this year for school (or one to share) and of course want to get a mac but it doesnt seem that the apple web site is promoting the "notebook" anymore... is that about to change?   I was thinking of buying it during the tax free weekend.. but if they are about to come out with a new one we will wait.


...If I were buying a new laptop for my child or college student, at this point, I would not hesitate to purchase the air.  ]]></content:encoded></item><item><title>CPU load too high</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>general troubleshooting</category><dc:date>2011-06-29T22:51:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cpuloadtoohigh.php#unique-entry-id-825</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cpuloadtoohigh.php#unique-entry-id-825</guid><content:encoded><![CDATA[Hi Scotty, &nbsp;&nbsp;Not sure if you remember but last time I had you come out because my photos on iphoto had disappeared. &nbsp;  It was something easy like a new iphoto library was created and the real one was hidden but I cant for the life of me figure it out how to see if that is the problem and switch it back. &nbsp;

...It will remember this setting the next time you open iPhoto.  ]]></content:encoded></item><item><title>Syncing music back onto the iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>iTunes/iPod</category><dc:date>2011-06-29T22:42:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadmusicsyncback.php#unique-entry-id-824</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadmusicsyncback.php#unique-entry-id-824</guid><content:encoded><![CDATA[Hi Scotty, &nbsp;&nbsp;Not sure if you remember but last time I had you come out because my photos on iphoto had disappeared. &nbsp;  It was something easy like a new iphoto library was created and the real one was hidden but I cant for the life of me figure it out how to see if that is the problem and switch it back. &nbsp;

...It will remember this setting the next time you open iPhoto.  ]]></content:encoded></item><item><title>Windows doesn&#x27;t have enough room in vmware.</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-06-24T21:58:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winroom.php#unique-entry-id-823</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winroom.php#unique-entry-id-823</guid><content:encoded><![CDATA[Most likely what happened was the password to your email account was discovered by an automated program people called &ldquo;bots&rdquo;  on the internet.  ...  The bot can grab those emails and send them back to the creator of the bot (usually someone working for a spamming company) then spoof your email address for a possible better chance at getting to users eyes in their inbox.  


...Just be sure that in the future you use secure passwords not found in the dictionary and don&rsquo;t cc large groups.  ]]></content:encoded></item><item><title>Can I upgrade to Lion from Leopard?</title><dc:creator>sells@mac.com</dc:creator><category>Lion</category><category>Mac app store</category><dc:date>2011-06-06T22:52:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/leoptolion.php#unique-entry-id-822</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/leoptolion.php#unique-entry-id-822</guid><content:encoded><![CDATA[Scott, odd thing with my iMAC Word program. the arrows on the keyboard go to far flung places and don't follow the manual directions i give...have any suggestions?


...I have to say I&rsquo;m baffled by this discription.    Why don&rsquo;t you join us on the next Monday night town hall  and let&rsquo;s take a look and see if we can come up with reason for this behavior.  ]]></content:encoded></item><item><title>Computer should be on to charge iOS devices</title><dc:creator>sells@mac.com</dc:creator><category>iOS</category><category>Hardware</category><dc:date>2011-06-06T21:59:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/computerpoweredontocharge.php#unique-entry-id-821</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/computerpoweredontocharge.php#unique-entry-id-821</guid><content:encoded><![CDATA[Scott, odd thing with my iMAC Word program. the arrows on the keyboard go to far flung places and don't follow the manual directions i give...have any suggestions?


...I have to say I&rsquo;m baffled by this discription.    Why don&rsquo;t you join us on the next Monday night town hall  and let&rsquo;s take a look and see if we can come up with reason for this behavior.  ]]></content:encoded></item><item><title>The Cloud is not exactly what we want it to be...yet. </title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><dc:date>2011-06-06T21:40:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cloudnotsomuchstoragespace.php#unique-entry-id-820</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cloudnotsomuchstoragespace.php#unique-entry-id-820</guid><content:encoded><![CDATA[I am trying to re sync my music but it isn't working.


...With your iPad plugged in to your computer, go to iTunes and select the ipad icon in the left column.  ...  Go to the music pane and select to sync music.  ]]></content:encoded></item><item><title>Preparing for Lion</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2011-06-06T21:28:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/84cdd0e4af19b382b0ba2b65e3acd823-819.php#unique-entry-id-819</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/84cdd0e4af19b382b0ba2b65e3acd823-819.php#unique-entry-id-819</guid><content:encoded><![CDATA[Have you tried completely shutting down windows first (in other words, not suspending windows inside vmware but actually shutting down) then go into vmware settings, choose &ldquo;hard disks&rdquo; and allocate more disk space for the windows file?  

...If the bar is greyed out, you haven&rsquo;t shut down windows yet.  it will only allow for the change if windows is turned off.  

...I don&rsquo;t have a good answer for that yet if it happens.
]]></content:encoded></item><item><title>Syncing via the wire is going away.</title><dc:creator>sells@mac.com</dc:creator><category>iCloud</category><category>syncing</category><dc:date>2011-06-06T21:21:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icloudinthefall.php#unique-entry-id-818</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icloudinthefall.php#unique-entry-id-818</guid><content:encoded><![CDATA[	So OS X Lion was "unveiled" today, and it says on Apple's website that the only way to download the new operating system, which will be released in July, is to download it through the Mac App Store. 

...While there may be other options that Apple has not yet decided on, currently the only way will be to update through the Apple Store which means that you&rsquo;ll need 10.6 to get to 10.7.    More details may come out but apple has stated you will need the app store to do it and that&rsquo;s only available after 10.6.6.  ]]></content:encoded></item><item><title>Death to Ping</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iCloud</category><dc:date>2011-06-06T20:56:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deathtoping.php#unique-entry-id-817</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deathtoping.php#unique-entry-id-817</guid><content:encoded><![CDATA[Scotty, you hooked up my Iphone cord for recharging to my Apple. &nbsp;...  The phone does charge when attached to a wall socket. 


...Yes, the computer has to be on in order to charge the iOS device.  ]]></content:encoded></item><item><title>Syncing contacts with iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>MobileMe</category><dc:date>2011-06-05T19:09:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/synccontactsviawire.php#unique-entry-id-816</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/synccontactsviawire.php#unique-entry-id-816</guid><content:encoded><![CDATA[While the iCloud concept is all flowery and wonderful right now, the reality is this:  Apple is only going to store 5 gigs of data on their servers (the cloud).  ...  The $25 price tag will be for people to have access to their other music that had been imported via CD&rsquo;s if they&rsquo;d like to get to it via the cloud.  

...The eventual change over to 100% of our lives moving to an online server is still very very far away and we may not see it in our lifetimes.  ]]></content:encoded></item><item><title>Amber light on the time capsule or airport extreme</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2011-06-03T22:32:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/amberlightontc.php#unique-entry-id-815</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/amberlightontc.php#unique-entry-id-815</guid><content:encoded><![CDATA[Which means you have to have 10.6 if you want to get to 10.7.  ...  I feel that the iOS 5 release will coincide with the next phone release.  ...  I think you can wait till then if you&rsquo;re looking for a new phone.  
]]></content:encoded></item><item><title>Mail says it&#x27;s the wrong version.</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-06-03T22:17:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailwrongversion.php#unique-entry-id-814</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailwrongversion.php#unique-entry-id-814</guid><content:encoded><![CDATA[got it...but i thought this was done automatically -- just like my emails go to both the iphone and account on computer, and any updating of calendar happens to both iphone and computer...all synced on the cloud, right? 

...Apple announced today that starting this fall, with an update to both 10.7 Lion and iOS 5 on your handheld devices, iCloud will be the new feature that will allow your devices to talk to each other without plugging in.  ...  For now however, you will have to plug in to sync your data.  
]]></content:encoded></item><item><title>Deleting an email account from the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-06-02T20:57:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteemailfromiphone.php#unique-entry-id-813</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteemailfromiphone.php#unique-entry-id-813</guid><content:encoded><![CDATA[My iPhone is connected to my Mac and a box opened asking if I AGREE or DECLINE allowing Ping to share info w/ Apple about content I buy/use. &nbsp;...  Also, in today's Apple workshop, the fellow said that above the iTunes icon, it would say 'syncing' while my iPhone is syncing and to not disconnect my phone until the syncing is completed. &nbsp;

...You can do so by going to the top right corner of itunes when you are in the store section, and clicking the &ldquo;sign in&rdquo; or email button.  ]]></content:encoded></item><item><title>Have to buy a netbook.  NNNNOOOOOOO&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>virtualization</category><dc:date>2011-06-02T11:13:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/netbooksbad.php#unique-entry-id-812</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/netbooksbad.php#unique-entry-id-812</guid><content:encoded><![CDATA[If you are a mobileme subscriber and have a me.com or mac.com email address then you can use that service to sync contacts and calendars wirelessly over the internet as long as both the iphone and computer are set up to sync.    If you do not have this service then you can still use google to sync your contacts if you have a gmail account although there are a few more steps involved.    Otherwise, you&rsquo;ll need to connect your iphone to itunes via a cable and sync that way.  
]]></content:encoded></item><item><title>Archiving your Time Capsule</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>wireless</category><category>time machine</category><dc:date>2011-06-02T11:07:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/archivetc.php#unique-entry-id-811</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/archivetc.php#unique-entry-id-811</guid><content:encoded><![CDATA[If you are a mobileme subscriber and have a me.com or mac.com email address then you can use that service to sync contacts and calendars wirelessly over the internet as long as both the iphone and computer are set up to sync.    If you do not have this service then you can still use google to sync your contacts if you have a gmail account although there are a few more steps involved.    Otherwise, you&rsquo;ll need to connect your iphone to itunes via a cable and sync that way.  
]]></content:encoded></item><item><title>Saving DVD&#x27;s using handbrake</title><dc:creator>sells@mac.com</dc:creator><category>video</category><category>iTunes/iPod</category><dc:date>2011-05-27T14:01:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/handbraketoitunes.php#unique-entry-id-810</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/handbraketoitunes.php#unique-entry-id-810</guid><content:encoded><![CDATA[First thing I would do would be to delete the icon in the dock then go to the applications folder and re drag the mail icon into the dock.  ...  If that doesn&rsquo;t work, you can try using the Snow Leopard disk (using the remote disc sharing feature) and choose to do an optional install and select the mail application to install.    If you have trouble making that happen then you could always try to pull a copy of mail from another mac that&rsquo;s running the same version of the OS using a flash drive.  ]]></content:encoded></item><item><title>Locked out of the iPod.  Forgot the password</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><dc:date>2011-05-27T10:59:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lockedout.php#unique-entry-id-809</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lockedout.php#unique-entry-id-809</guid><content:encoded><![CDATA[How do I cancel that account on my old iphone?


...To delete the account on your iPhone, go to Settings then to mail, contacts, and calendar.   Next, select the account by tapping on it and you can then scroll to the bottom of the page and select &ldquo;delete account&rdquo; in red.  ]]></content:encoded></item><item><title>ATT Uverse wireless router is crappy</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-05-27T10:48:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attroutercrappy.php#unique-entry-id-808</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attroutercrappy.php#unique-entry-id-808</guid><content:encoded><![CDATA[I am in need of either a netbook or a tablet...however..it has to be PC based :(( &nbsp;Do you have any suggestions??


...My second suggestion would be to consider using a mac laptop and use bootcamp.    Therefore you have all the benefit of good hardware and you can boot to either the mac or pc by holding down the option key at startup.  ]]></content:encoded></item><item><title>iCal upgrade and using two routers</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>networking</category><category>MobileMe</category><dc:date>2011-05-27T10:37:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tworoutersatoncedhcp.php#unique-entry-id-807</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tworoutersatoncedhcp.php#unique-entry-id-807</guid><content:encoded><![CDATA[I am in need of either a netbook or a tablet...however..it has to be PC based :(( &nbsp;Do you have any suggestions??


...My second suggestion would be to consider using a mac laptop and use bootcamp.    Therefore you have all the benefit of good hardware and you can boot to either the mac or pc by holding down the option key at startup.  ]]></content:encoded></item><item><title>iCal in 10.5.8 and the new mobileme</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>MobileMe</category><category>syncing</category><dc:date>2011-05-27T10:23:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1058icalsync.php#unique-entry-id-806</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1058icalsync.php#unique-entry-id-806</guid><content:encoded><![CDATA[Choose the location you want these movies to live.  ie: External drive  If you have the space the just let them live in the iTunes folder.  filepath:  users/music/iTunes/itunesmedia/movies


...Navigate to users/youruser/music/iTunes/itunesmusic/movies and select the movie(s)  ...(multiple select by holding down the command key) then hit choose.  


...Test this out before investing a lot of time into importing to make sure you've selected the best format for your viewing experience with handbrake.  ]]></content:encoded></item><item><title>Weird picture landed on the desktop</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-05-27T10:09:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pornpicondesktop.php#unique-entry-id-805</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pornpicondesktop.php#unique-entry-id-805</guid><content:encoded><![CDATA[Do I need to take it to the store or do you know if it is possible to fix from home. &nbsp;

...If the ipod is locked then then only way to bring it back to life is to put it into recovery mode and erase the data and resync it to itunes.  ...  Directions can be found here:  iPhone and iPod touch: Unable to update or restore  There are also many videos on youtube that will show you the pacing/timing of the hold and release of the buttons as well.  
]]></content:encoded></item><item><title>iCal has gone missing</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iCal</category><dc:date>2011-05-27T09:59:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whereisical.php#unique-entry-id-804</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whereisical.php#unique-entry-id-804</guid><content:encoded><![CDATA[Now your airport is handing out 10.0.0 ip addresses and your ATT router is handing out 192.168 numbers and you have two separate networks in the home. &nbsp;

...Remember you have changed nothiong on the ATT router so it should continue to work but later you can turn that off it you'd like. &nbsp;

...Now if the ATT router is handing out 10.0.x numbers then this will not work but it's highly doubtful that's happening.&nbsp;]]></content:encoded></item><item><title>What&#x27;s good for simple blogging.</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2011-05-27T09:43:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0b3dabf184ad7727ad440a52410d0706-803.php#unique-entry-id-803</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0b3dabf184ad7727ad440a52410d0706-803.php#unique-entry-id-803</guid><content:encoded><![CDATA[It was so much faster with extreme when you were here, but it just does not stay.. goes off line and have to revert to att..... should I just get on your schedule to come back by or can you tell me what to do? &nbsp;

...When you upgrade your mobileme calendar at me.com you need to have all yoru iOS devices on 4.2 or later.    Your computer should be at 10.6.4 or later however, if you are still in 10.5.8 you can still use the mobileme syncing.  ]]></content:encoded></item><item><title>Time Machine...time to erase and start over.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2011-05-27T09:26:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/eraseandstartover.php#unique-entry-id-802</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/eraseandstartover.php#unique-entry-id-802</guid><content:encoded><![CDATA[How to get iCal in 10.5.8 back to syncing after the mobileme upgrade:


...Now add account by clicking the plus button in the bottom left corner.


...Now for the trick part, select the toggle triangle in server and enter the following:  https:/cal.me.com
]]></content:encoded></item><item><title>Alternative to Safari</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2011-05-23T23:17:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chromeisrightthere.php#unique-entry-id-801</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chromeisrightthere.php#unique-entry-id-801</guid><content:encoded><![CDATA[Question......signed on our computer tonight and a pornographic photo (a jpeg) came up after we signed on with password. ...  Appreciate it was not an email or Internet site via safari but seems rather odd.&nbsp;


...Someone manually drug it from a source like off a web page and onto the desktop.  ]]></content:encoded></item><item><title>Mail not responding</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2011-05-23T23:00:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/maillocksuponserver.php#unique-entry-id-800</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/maillocksuponserver.php#unique-entry-id-800</guid><content:encoded><![CDATA[Somehow I have lost my calendar on my macbook... the icalendar but have it on my me mobile account. &nbsp;any quick fix?


...First, do a search using spotlight in the top right corner of your screen to see if you can locate it and if it&rsquo;s gone then you have two options on getting it back.  


...Find another computer that has the same version of your operating system and copy ical to a flash drive and move it to your computer.  ]]></content:encoded></item><item><title>When is the next iphone coming?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-05-19T00:33:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/speculationonly.php#unique-entry-id-799</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/speculationonly.php#unique-entry-id-799</guid><content:encoded><![CDATA[I have something for wordpress but wondered if there was something more Mac-specific/friendly?


...If you&rsquo;d like something a little more sohphisticated, then you could also check out squarespace.  ...  Have have a new version of their builder coming out soon that should be much easier to use so I have high hopes.  ]]></content:encoded></item><item><title>Can my family share apps?  Yes.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>iOS</category><dc:date>2011-05-19T00:25:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pagesshared.php#unique-entry-id-798</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pagesshared.php#unique-entry-id-798</guid><content:encoded><![CDATA[I have a quick question: Time machine says that it can't back up - it needs to create a new backup and delete the old one. 

...There could have been so many changes to the computer&rsquo;s data that time machine would rather get a new more identical copy of the data than keep up with all the changes.  ...  After you&rsquo;ve erased the drive then you can fire time machine back up and let it start backing up again.  
]]></content:encoded></item><item><title>iPad for elder generation?  Good choice.</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-05-16T21:58:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadforelder.php#unique-entry-id-797</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadforelder.php#unique-entry-id-797</guid><content:encoded><![CDATA[I have a quick question: Time machine says that it can't back up - it needs to create a new backup and delete the old one. 

...There could have been so many changes to the computer&rsquo;s data that time machine would rather get a new more identical copy of the data than keep up with all the changes.  ...  After you&rsquo;ve erased the drive then you can fire time machine back up and let it start backing up again.  
]]></content:encoded></item><item><title>Parental controls block https sites</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2011-05-15T20:05:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/httpssitesblocked.php#unique-entry-id-796</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/httpssitesblocked.php#unique-entry-id-796</guid><content:encoded><![CDATA[Nearly once a day my e-mail stops receiving messages and I have to shutdown or restart my computer in order to get mail on my mobile me account. 

...I am frustrated because it takes forever to shut down, reboot and wait for all the messages to come in!


...One hint at what is going on is to check the activity window in Mail by going under &ldquo;Window&rdquo; in Mail&rsquo;s menu bar and select &ldquo;Activity&rdquo;.  ]]></content:encoded></item><item><title>You don&#x27;t have a virus.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-05-15T19:57:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/12c769e7a11099c1a130b6515220baa7-795.php#unique-entry-id-795</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/12c769e7a11099c1a130b6515220baa7-795.php#unique-entry-id-795</guid><content:encoded><![CDATA[No one knows for sure however, our best info will come from the WWDC conference to be held the first week in June.  ...  They just released the white iPhone so it is not likely they&rsquo;ll come out and revise them so soon after the white release.  ...  I would suggest waiting til the first week of June to hear what Apple says then base your decision on that.  ]]></content:encoded></item><item><title>Snow Leopard install failed</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2011-05-13T17:49:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slinstallfailed.php#unique-entry-id-794</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slinstallfailed.php#unique-entry-id-794</guid><content:encoded><![CDATA[Does everyone have to buy it individually for each iPad?


...Your computer will have the authorization for the app and you&rsquo;ll be allowed to share that app among your home&rsquo;s iOS devices including all iPads.    You can use Home Sharing to sync apps between iTunes libraries automatically as well.  ]]></content:encoded></item><item><title>USB or not USB?...thunderbolt&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-05-13T17:39:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbtothunderbolt.php#unique-entry-id-793</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbtothunderbolt.php#unique-entry-id-793</guid><content:encoded><![CDATA[You&rsquo;ll need a computer to initialize the iPad first but after that it doesn&rsquo;t need a computer to function.    However, you may want to consider occasionally connecting to some computer so that it can backup itself as well as transfer purchases made via the iTunes store.    But I&rsquo;d say getting the iPad for the mom is a great way to go.  ]]></content:encoded></item><item><title>Buying an LCD projector</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-05-13T00:09:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lcdprojectorpurchase.php#unique-entry-id-792</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lcdprojectorpurchase.php#unique-entry-id-792</guid><content:encoded><![CDATA[&nbsp;&nbsp;&nbsp;&nbsp;Will you please help me with this problem that happens on the playroom computer and my brothers laptop, but not my mom&rsquo;s computer: When I am on safari and I go to a website (such as Google) it works fine, but when I try to click on a hyperlink that leads me to another part of the website (like clicking on the Google Docs link) I get a message that says:  Safari can&rsquo;t oen the page https://etc....  can&rsquo;t establish a secure connection to the server.  


...My first guess would be that you may be using a computer that has parental controls on it and thus cannot connect to any website that is using https. &nbsp;  In other words, if you cannot log in to an account on the web that that is most likely the problem. &nbsp;]]></content:encoded></item><item><title>Change the number of rings on iPhone before going to voicemail.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-05-12T23:11:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonenumberofrings.php#unique-entry-id-791</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonenumberofrings.php#unique-entry-id-791</guid><content:encoded><![CDATA[Our son was just playing a game on his computer and a message popped up that he has 56 viruses and 17 threads and his computer is infected! &nbsp;  A message to install Mac Protector then popped up. &nbsp;

...I can't tell is it's real or a scam. &nbsp;]]></content:encoded></item><item><title>How do I remote back to my home computer?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>general troubleshooting</category><dc:date>2011-05-11T09:00:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/remotesoftwarechoices.php#unique-entry-id-790</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/remotesoftwarechoices.php#unique-entry-id-790</guid><content:encoded><![CDATA[I bought Snow Leopard, downloaded it and my desktop is completely blank. &nbsp;

...Try forcing it to shut down by holding the power button down, then boot the machine holding the C key down. &nbsp;...  If not, then we may need to reformat the drive and install Snow Leopard then recover all your data from the time machine backup you just made today. &nbsp;]]></content:encoded></item><item><title>Do you repair Windows computers?   No.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-05-10T21:01:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/doyoudowindowsrepairs.php#unique-entry-id-789</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/doyoudowindowsrepairs.php#unique-entry-id-789</guid><content:encoded><![CDATA[If I buy a new external HD (I'm looking at the LaCie 1TB all-terrain) should I get the USB3 or USB2? 

...The 3 model will come with a standard USB 2 cable as well as the newer 3 form factor.  ...  With all that said, if you can afford the Firewire 800 model that&rsquo;s the best choice.  ]]></content:encoded></item><item><title>Are these startup items ok?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2011-05-10T20:47:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/goodbadstartupitems.php#unique-entry-id-788</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/goodbadstartupitems.php#unique-entry-id-788</guid><content:encoded><![CDATA[The most common video output is DVI although many Apple computers require an adaptor like mini-DVI to DVI or the new display port to DVI adaptor. &nbsp;...  You can buy a decent projector for around $500 and pay less if you want less quality. &nbsp;


...I don't have a personal favorite but I think overall, budget will be the largest factor. &nbsp;]]></content:encoded></item><item><title>iPad 3G plans</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-05-09T22:26:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipad3gservice.php#unique-entry-id-787</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipad3gservice.php#unique-entry-id-787</guid><content:encoded><![CDATA[While I have not done this myself, there are several articles on the web all describing the same method.  


How to Set the Number of Rings Before iPhone Goes to Voicemail | The iPhone Guru


...iClarified - iPhone - How to Set the Number of Rings Before Your iPhone Goes to Voicemail]]></content:encoded></item><item><title>Replacing a Dell with a new Mac using remote access</title><dc:creator>sells@mac.com</dc:creator><category>Bootcamp</category><category>virtualization</category><dc:date>2011-05-09T21:35:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/remoteaccessviabootcamp.php#unique-entry-id-786</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/remoteaccessviabootcamp.php#unique-entry-id-786</guid><content:encoded><![CDATA[Do you know of other programs I can use or is this the best one to communicate with my home computer when gone


...It&rsquo;s $99 per year and you&rsquo;d need to have both the router at your home and the router you are connected to while you are away set to UPNP.  

...I find it to be a little clunky personally but you get what you pay for.  
]]></content:encoded></item><item><title>Finding your password on your computer</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>MobileMe</category><dc:date>2011-05-07T12:36:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findmmpassword.php#unique-entry-id-785</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findmmpassword.php#unique-entry-id-785</guid><content:encoded><![CDATA[We also have an HP laptop that was dropped and now the screen is dark.   We know the computer is still working, we can see that, but the screen won't light.


...I'm sorry that I don't work on Windows Computers nor have I found a good resource to refer people to. &nbsp;]]></content:encoded></item><item><title>Growl is good</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-05-07T08:25:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/growlgood.php#unique-entry-id-784</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/growlgood.php#unique-entry-id-784</guid><content:encoded><![CDATA[(On my desktop running 10.5.8, I DO have that folder ...it's


...If you use a blackberry and like it on in the background then leave it.  

...Are you sure you&rsquo;re looking in the computer&rsquo;s library folder and not the user&rsquo;s library folder?  ]]></content:encoded></item><item><title>Freeing up space on the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iphoto</category><dc:date>2011-05-06T14:53:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonecrowdedwithpicts.php#unique-entry-id-783</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonecrowdedwithpicts.php#unique-entry-id-783</guid><content:encoded><![CDATA[I got away from wifi range and it ask for cellular connection.....what do I need to input? 


...Your iPad has the ability to connect over 3G using cell towers however you must first set it up with either ATT or Verizon.  ...  You can set up your account by going to your iPad&rsquo;s settings button then selecting &ldquo;wireless data&rdquo;.  ]]></content:encoded></item><item><title>It&#x27;s time to erase Time Machine.</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2011-05-03T01:02:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmbackuperaseandrestart.php#unique-entry-id-782</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmbackuperaseandrestart.php#unique-entry-id-782</guid><content:encoded><![CDATA[While a mac can run windows, looking to replace the current Dell with the Mac in hopes of running your remote software may be pushing it a little. &nbsp;  It can certainly work but in essence you'd be running an operating system inside an operating system inside an operating system. &nbsp;...  If you really wanted to do it, you'd need to purchase a copy of Windows and a virtualization software like Parallels or VMware fusion. &nbsp;
]]></content:encoded></item><item><title>Which GPS app is best?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-05-03T00:47:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/motionxrocks.php#unique-entry-id-781</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/motionxrocks.php#unique-entry-id-781</guid><content:encoded><![CDATA[I need to do this, but have NO idea what my apple sign on/ password it... can you tell me how to find it? &nbsp;

...Open the listed program and you should then see a list of passwords saved by your computer.  

...These items live on the server and should be able to be deleted from mail by selecting and deleting.  ]]></content:encoded></item><item><title>Moving to Logic Pro</title><dc:creator>sells@mac.com</dc:creator><category>Logic Pro</category><dc:date>2011-05-03T00:38:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/logicfromfinalcut.php#unique-entry-id-780</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/logicfromfinalcut.php#unique-entry-id-780</guid><content:encoded><![CDATA[what is your opinion of the apple's growl application. i just updated my files as part of a software update and was prompted a suggestion to include the growl application. 


...things are going well for my system and I have made folders and placed them on the desk top which makes for easier filing. thank you for your suggestion on the growl application.


...It&rsquo;s a third party piece of software who&rsquo;s job is to notify you by small text box, when something significant happens within certain applications.   ]]></content:encoded></item><item><title>Self Assigned IP is a problem.</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2011-05-03T00:19:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/selfassignedipbad.php#unique-entry-id-779</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/selfassignedipbad.php#unique-entry-id-779</guid><content:encoded><![CDATA[Unfortunately I have hundreds of photos and videos that my children have snapped with my phone that seem to be taking a ton of space. 

...I don&rsquo;t know of a way to delete them directly on the phone other than selecting them one by one.  ...  Next, in iTunes, under &ldquo;photos&rdquo; in the iPhone preferences window, just choose the albums or events you want to return back onto your phone.  ]]></content:encoded></item><item><title>Using iCal with Google Calendar</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>google</category><dc:date>2011-04-27T16:41:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googcalinical.php#unique-entry-id-778</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googcalinical.php#unique-entry-id-778</guid><content:encoded><![CDATA[As I said before, I think it's not a bad idea to completely erase the time capsule drive and reformat it once every couple of years. &nbsp;  It's not recognizing the backup image that's already there as merely being a continuation of the backup you would like to just add to. &nbsp;  I've seen it before and I think the best answer, in this case, is to erase the drive and start over. &nbsp;]]></content:encoded></item><item><title>Calendars gone on phone and more duplicate contacts.</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>iphone</category><category>duplicates</category><dc:date>2011-04-27T09:32:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calandconduplicates.php#unique-entry-id-777</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calandconduplicates.php#unique-entry-id-777</guid><content:encoded><![CDATA[I would like to know what you think is the best app for the iPhone to replace my Garmin NUVI and if there is a downside to using the iphone for this.....like if a call comes in what happens.


...In my opinion, the best GPS app for the iPhone is by far:  Motion X Drive and Motion X GPS.  ...  It will track your speed and pathway then you can email yourself and others your full trip as a kmz file which will overlay on top of Google Earth.  ]]></content:encoded></item><item><title>Not getting email</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-04-27T09:31:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/notgettingemail.php#unique-entry-id-776</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/notgettingemail.php#unique-entry-id-776</guid><content:encoded><![CDATA[I would like to know what you think is the best app for the iPhone to replace my Garmin NUVI and if there is a downside to using the iphone for this.....like if a call comes in what happens.


...In my opinion, the best GPS app for the iPhone is by far:  Motion X Drive and Motion X GPS.  ...  It will track your speed and pathway then you can email yourself and others your full trip as a kmz file which will overlay on top of Google Earth.  ]]></content:encoded></item><item><title>How to force quit an application.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-04-26T14:20:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/forcequitball.php#unique-entry-id-775</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/forcequitball.php#unique-entry-id-775</guid><content:encoded><![CDATA[It keeps telling me I have a self assigned ip address and can't connect. &nbsp;

...It sounds like your modem is not providing a connection to the router so the router is making it's own IP address up. &nbsp;  Anytime you see an IP address starting with 169.254.... that means you aren't getting a connection to the internet. ]]></content:encoded></item><item><title>Where is @mac.com going?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>MobileMe</category><dc:date>2011-04-24T22:37:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macvsme.php#unique-entry-id-774</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macvsme.php#unique-entry-id-774</guid><content:encoded><![CDATA[Using iCal with the droid will work just fine but you&rsquo;ll want to use a google calendar inside iCal instead of a standard calendar or mobileme calendar.    So you&rsquo;re letting google sync your events and using iCal only as a viewer.  


...If you have multiple calendars setup in gmail then you may have to go to the delegation tab and enable those.  
]]></content:encoded></item><item><title>iPad for a 6 year old?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-04-19T16:50:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/8c1d16952bea8552a4e9a95321aff205-773.php#unique-entry-id-773</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/8c1d16952bea8552a4e9a95321aff205-773.php#unique-entry-id-773</guid><content:encoded><![CDATA[It is set to show all calendars and the gmail account is still on the settings. &nbsp;

...Go into your phone&rsquo;s calendar then click on the word &ldquo;calendars&rdquo; in the top left.  

...In address book, go up to the menu bar under Card and select &ldquo;look for duplicates&rdquo;.
]]></content:encoded></item><item><title>Email is clogged</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-04-19T16:39:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attachmenttoolarge.php#unique-entry-id-772</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attachmenttoolarge.php#unique-entry-id-772</guid><content:encoded><![CDATA[I am not getting my emails, my wife sent me one this morning as a test, did not come in. internet is ok, just no email. 


...Maybe something was changed in mail's settings. &nbsp;it could be that mail forgot the password to the account. &nbsp;  That can happen if the password file became damaged. &nbsp;it could be that you have an unusually large incoming or outgoing email stuck in the download or upload path causing all the other email not to go through.
]]></content:encoded></item><item><title>Making the change to the new CalDav method in iCal fo 10.5.</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2011-04-19T16:30:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/105icalchangedirections.php#unique-entry-id-771</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/105icalchangedirections.php#unique-entry-id-771</guid><content:encoded><![CDATA[If that is not allowed you can try using the key command to make it happen. &nbsp;...  If that does not bring up the force quit menu then you need to restart the computer by holding the power button down for about 7 seconds until the computer shuts off. &nbsp;...  If it does several times, then there would be a different problem we would need to address. &nbsp;
]]></content:encoded></item><item><title>Mac Offic and Windows Office not always the same</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2011-04-13T09:17:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officeimcompatibilities.php#unique-entry-id-770</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officeimcompatibilities.php#unique-entry-id-770</guid><content:encoded><![CDATA[Many people are asking me if they should use @mac.com or @me.com..it must be showing up both ways lately. &nbsp;

...It's a matter of changing some things around in your mail preferences if you want to stick with @mac. &nbsp;

...They paid a lot of money for www.me.com so I assume they are going to push us all to @me.com eventually so get ready.  
]]></content:encoded></item><item><title>Droid?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Lion</category><dc:date>2011-04-12T23:31:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/liondroid.php#unique-entry-id-769</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/liondroid.php#unique-entry-id-769</guid><content:encoded><![CDATA[Many people are asking me if they should use @mac.com or @me.com..it must be showing up both ways lately. &nbsp;

...It's a matter of changing some things around in your mail preferences if you want to stick with @mac. &nbsp;

...They paid a lot of money for www.me.com so I assume they are going to push us all to @me.com eventually so get ready.  
]]></content:encoded></item><item><title>How can I open a file when certain programs are greyed out?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-04-11T12:53:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/enablingallapplications.php#unique-entry-id-768</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/enablingallapplications.php#unique-entry-id-768</guid><content:encoded><![CDATA[However, realistically an iPad will be a large distraction for a young child if there&rsquo;s no adult to guide how it is used.  ...  I love them and used it in my classroom before I left teaching last year.  ...  Just be ready for 6 year old hands to drop it or possibly break it.  ]]></content:encoded></item><item><title>How to transfer info to a new mac from an old one</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2011-04-10T17:56:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fwcablesneeded.php#unique-entry-id-767</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fwcablesneeded.php#unique-entry-id-767</guid><content:encoded><![CDATA[Mobile Me is telling me that I need to upgrade to the new calendar in order for my calendars to continue to sync, etc. and that the old calendar is expiring shortly. &nbsp;  I still have Leopard v 10.5 and it's saying that I need Snow Leopard v 10.6 in order to complete the upgrade for the new mobile me calendar.


...Then below that you&rsquo;ll see a small triangle which toggles down to a field where you need to type the following:  https://cal.me.com
]]></content:encoded></item><item><title>Drobo&#x27;s for everyone&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Drobo</category><dc:date>2011-04-08T13:22:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/massivestoragegettingbetter.php#unique-entry-id-766</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/massivestoragegettingbetter.php#unique-entry-id-766</guid><content:encoded><![CDATA[Getting to where we are concerned to send anything to clients (mainly corporate Micosoft) from my Mac as we don't know if they will get the attachments in format sent...


...You may want to try sending attachments as standard .doc .xls or .ppt instead of the xml format that Office wants you to use like .docx .xlsx and so on.  

...Try sending the powerpoint file to a known good windows machine in your office or family to see if others are having trouble with the same file.  ]]></content:encoded></item><item><title>iPhone 5 is around the corner.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-04-08T13:08:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonereleasespeculation.php#unique-entry-id-765</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonereleasespeculation.php#unique-entry-id-765</guid><content:encoded><![CDATA[But if he needs a new phone now, the iPhone is due for an update but it could be a few more months before we see it.  


...I did not understand, which way are you going towards the apple or the droid &nbsp;I know I am not spelling the word right, but it is the other one that you talked about with verizon.


...With that in mind, I do recognize that the iPhone is not for everyone and out of all the phones out there, the Droid is the next best choice for most.  ]]></content:encoded></item><item><title>Are there viruses yet for the mac?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-04-06T14:51:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stillnovirusesdontclickemaillinks.php#unique-entry-id-764</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stillnovirusesdontclickemaillinks.php#unique-entry-id-764</guid><content:encoded><![CDATA[It is doing that thing where the icons in my documents are greyed out so they are locked from me. &nbsp;

...However, if the file has a weird extension at the end of its name, you may still not be able to open in.    It&rsquo;s the last three or so letters that tell the computer what application to use to open a file.   ]]></content:encoded></item><item><title>Missing discs and backup drive is too small.</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>general troubleshooting</category><dc:date>2011-04-06T14:45:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/missingdisk.php#unique-entry-id-763</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/missingdisk.php#unique-entry-id-763</guid><content:encoded><![CDATA[At that point you&rsquo;ll be prompted to boot the old computer with the T key down then connect it to the new mac via Firewire.  

...If you don&rsquo;t want to transfer the info right at the setup then you can always use the &ldquo;migration assistant&rdquo; in the applications folder inside the utilities folder later.  ...  If you&rsquo;ve created a new user on your computer that has the exact same name as a user on your old computer then you&rsquo;ll have trouble.  ]]></content:encoded></item><item><title>Data is exceeding Time Capsule capacity</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2011-04-01T00:46:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/datamorethanbackupspace.php#unique-entry-id-762</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/datamorethanbackupspace.php#unique-entry-id-762</guid><content:encoded><![CDATA[As we collect more and more data these days, Drobo&rsquo;s mass storage is becoming a more frequent player in the home.


<iframe title="PUT THE TITLE HERE" width="640" height="390" src="http://www.youtube.com/v/7L-h3g2L7OE&hl=en_US&fs=1&" frameborder="0" allowfullscreen></iframe>
]]></content:encoded></item><item><title>Syncing to the Pixi</title><dc:creator>sells@mac.com</dc:creator><category>syncing</category><dc:date>2011-04-01T00:18:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pixisync.php#unique-entry-id-761</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pixisync.php#unique-entry-id-761</guid><content:encoded><![CDATA[As we collect more and more data these days, Drobo&rsquo;s mass storage is becoming a more frequent player in the home.


<iframe title="PUT THE TITLE HERE" width="640" height="390" src="http://www.youtube.com/v/7L-h3g2L7OE&hl=en_US&fs=1&" frameborder="0" allowfullscreen></iframe>
]]></content:encoded></item><item><title>iCal not syncing</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2011-04-01T00:01:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalnotsyncingwithnewcomputer.php#unique-entry-id-760</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalnotsyncingwithnewcomputer.php#unique-entry-id-760</guid><content:encoded><![CDATA[Hi Scotty, Hope all is well. it's been awhile since I've asked so I thought I would, Do I need virus protection for my Mac? 

...Any problems you encounter on the windows side will not infest the mac side so that&rsquo;s a good thing.  

...Don&rsquo;t click on links in emails from people you are not expecting email from and never click on a link from an company of any kind.  
]]></content:encoded></item><item><title>Can I delete Entourage?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Microsoft Office</category><dc:date>2011-03-30T23:01:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingentourage.php#unique-entry-id-759</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingentourage.php#unique-entry-id-759</guid><content:encoded><![CDATA[Hi Scotty, Hope all is well. it's been awhile since I've asked so I thought I would, Do I need virus protection for my Mac? 

...Any problems you encounter on the windows side will not infest the mac side so that&rsquo;s a good thing.  

...Don&rsquo;t click on links in emails from people you are not expecting email from and never click on a link from an company of any kind.  
]]></content:encoded></item><item><title>How to customize the toolbar in Safari.</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2011-03-30T22:54:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safaribackbutton.php#unique-entry-id-758</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safaribackbutton.php#unique-entry-id-758</guid><content:encoded><![CDATA[I take a lot of photos and have a lot of music - all of it is very precious to me (except the pictures of my mother-in-law). 

...As a general rule, it&rsquo;s not a good idea to have less backup space than storage drives.  ...  However, if your data exceeds 2 TB then it&rsquo;s time to increase the size of your storage.  ]]></content:encoded></item><item><title>Yahoo account compromised</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>viruses</category><dc:date>2011-03-29T02:48:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/yahooaccountbroken.php#unique-entry-id-757</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/yahooaccountbroken.php#unique-entry-id-757</guid><content:encoded><![CDATA[I have updated my addresses on my computer and they are not updating on my palm pixi. &nbsp;

...If you have google contacts set to sync within Apple&rsquo;s Address Book, and a google account on the pixi, then it should work.  

...Here&rsquo;s a way to make it happen automatically on the iPad:Gmail iPhone Sync Review - iPhone Apps, iPad apps & iPod touch App Reviews | AppSafari
]]></content:encoded></item><item><title>Screen Sharing gone haywire. </title><dc:creator>sells@mac.com</dc:creator><category>screen sharing</category><dc:date>2011-03-29T02:22:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ssgonecrazy.php#unique-entry-id-756</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ssgonecrazy.php#unique-entry-id-756</guid><content:encoded><![CDATA[Just easier to do it on desktop so would like to know can I just enter it there and have it sync to mobile me and iphone? 

...Having a new computer and iPhone 4, you are very likely on the most current or close to most current versions of software so that&rsquo;s not it.  

...If these are not listed under @me.com then you&rsquo;ve not fully upgraded to Apple&rsquo;s new method called CalDAV.  ]]></content:encoded></item><item><title>Password to MobileMe not responding.  </title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>MobileMe</category><category>Mail</category><dc:date>2011-03-29T01:48:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwfailing.php#unique-entry-id-755</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwfailing.php#unique-entry-id-755</guid><content:encoded><![CDATA[Even though you&rsquo;ve moved to Apple&rsquo;s Mail program and away from Entourage, I don&rsquo;t think it&rsquo;s a good idea to delete Entourage quite yet.  ...  The one thing you could do is go to Entourage&rsquo;s preferences and turn off Sync Services.  

...When you ARE ready to delete entourage you can do so by going into the documents folder, deleting the &ldquo;microsoft user data folder&rdquo;, and deleting the application from microsoft office folder in the applications folder.  ]]></content:encoded></item><item><title>HDR photos result in multiple pictures</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-03-29T01:40:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdriphoto.php#unique-entry-id-754</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdriphoto.php#unique-entry-id-754</guid><content:encoded><![CDATA[With Safari open, in the menu bar under &ldquo;View&rdquo;, choose &ldquo;customize toolbar&rdquo;.    You&rsquo;ll now see a new drop down windows containing many buttons.    Now drag the back button back up to where it was.  
]]></content:encoded></item><item><title>iPhone won&#x27;t join Microcell</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-03-24T22:19:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attmicrocellnogo.php#unique-entry-id-753</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attmicrocellnogo.php#unique-entry-id-753</guid><content:encoded><![CDATA[Is it possible that my son's Mac laptop has a virus or would it just be in his Yahoo e-mail account?   His yahoo e-mail is sending regular random messages to me and my husband (and possibly everyone in his e-mail contacts). 

...What is much more likely is that his yahoo account was compromised and a botnet (computer program) randomly guessed the password and is now using that account to send spam email.  ]]></content:encoded></item><item><title>10.6.7 broke the letterbox plugin for mail.app</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2011-03-23T21:18:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1067letterbox.php#unique-entry-id-752</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1067letterbox.php#unique-entry-id-752</guid><content:encoded><![CDATA[I cannot seem to get back to the remote screen that gives me access to the music on downstairs system. 

...I&rsquo;m quite sure what state you are currently in, but you were control your downstairs computer via OS X&rsquo;s built in screen sharing function.  ...  Next, you should see in a finder window, the name of the target computer along the left of the finder window.  ]]></content:encoded></item><item><title>Security Certificate expired.  What now?</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2011-03-22T22:21:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/securitycertexpired.php#unique-entry-id-751</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/securitycertexpired.php#unique-entry-id-751</guid><content:encoded><![CDATA[I keep getting an error message that my user name or password are wrong for my .mac (or .me) account are wrong and it won't receive emails. only send them.


...If the password you assume is correct works there then the next step is to delete your account from Mail.app then re-add.  

...If the password does not work in the first place, then you&rsquo;ll need to reset it at iforgot.apple.com.  ]]></content:encoded></item><item><title>How do I delete an email account in Mail?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><category>email</category><dc:date>2011-03-22T22:14:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingemailaccount.php#unique-entry-id-750</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingemailaccount.php#unique-entry-id-750</guid><content:encoded><![CDATA[For some reason, every time I download photos to iPhoto, 2 of each are downloaded. 

...You may be shooting pictures in HDR mode if you are using an iPhone.  ...  The camera takes a couple pictures at different exposures then combines them to make a better picture.  ]]></content:encoded></item><item><title>iCal reporting syncing error after upgrade</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2011-03-22T21:44:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalservererror.php#unique-entry-id-749</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalservererror.php#unique-entry-id-749</guid><content:encoded><![CDATA[My iPhone is not picking up the signal and joining my AT&T mircocell.


...You can do this by holding down both the top and lower "home button". &nbsp;  Then after the phone has turned completely off, hit the top button once again. &nbsp;]]></content:encoded></item><item><title>Moving iMovie projects to DVDs.</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><category>iDVD</category><dc:date>2011-03-21T13:11:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/chooseshareinmenubar.php#unique-entry-id-748</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/chooseshareinmenubar.php#unique-entry-id-748</guid><content:encoded><![CDATA[Do you have a trusted source for a fix yet for the latest update? 

...Here you go:  Harnly.net  He&rsquo;s the creator of the letterbox plugin.    Apple is always breaking it and he&rsquo;s always fixing it.  ]]></content:encoded></item><item><title>Outlook and MobileMe?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>MobileMe</category><dc:date>2011-03-21T12:52:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemenotnicewithoutlook.php#unique-entry-id-747</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemenotnicewithoutlook.php#unique-entry-id-747</guid><content:encoded><![CDATA[Do you have a trusted source for a fix yet for the latest update? 

...Here you go:  Harnly.net  He&rsquo;s the creator of the letterbox plugin.    Apple is always breaking it and he&rsquo;s always fixing it.  ]]></content:encoded></item><item><title>How do I convert someone else&#x27;s apps to my own?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2011-03-21T12:35:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cantconvertapps.php#unique-entry-id-746</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cantconvertapps.php#unique-entry-id-746</guid><content:encoded><![CDATA[How do I delete an email account from Apple&rsquo;s mail program?


...&nbsp;Go to your mail's preferences in the menu bar.    Select the account you wish to delete, then hit the minus button below. 
]]></content:encoded></item><item><title>Is a tune up necessary?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-03-17T14:34:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mactuneup.php#unique-entry-id-745</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mactuneup.php#unique-entry-id-745</guid><content:encoded><![CDATA[Do a spotlight search for isync then go to its preferences in the menu bar.  

...If the problem persists after these attempts then we may need to try removing the following files:  


...They&rsquo;re just here for me to reference in case I need to assist you.  ]]></content:encoded></item><item><title>User&#x27;s internet speed is slow.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-03-16T20:35:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nuvoxspeedslow.php#unique-entry-id-744</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nuvoxspeedslow.php#unique-entry-id-744</guid><content:encoded><![CDATA[Do a spotlight search for isync then go to its preferences in the menu bar.  

...If the problem persists after these attempts then we may need to try removing the following files:  


...They&rsquo;re just here for me to reference in case I need to assist you.  ]]></content:encoded></item><item><title>How do I transfer non purchased music from my iPod?</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><dc:date>2011-03-16T09:40:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iripdoesthetrick.php#unique-entry-id-743</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iripdoesthetrick.php#unique-entry-id-743</guid><content:encoded><![CDATA[All new events must now be entered in the MM calendar folder in outlook to work with the synchronization process of MobileMe &ndash; it doesn&rsquo;t sync any other calendar folder but the MobileMe folder.&nbsp;   It appears now that PC Outlook users are permanently wedded to using MobileMe unless before they voluntarily end that service, they recreate (God forbid re-enter) the MobileMe calendar events into another Outlook calendar folder.&nbsp; 

...That being said, I have not experienced the exact problem described above but from what I know of the relationship between Outlook and mobileme, as I said before, it doesn&rsquo;t surprise me.  ]]></content:encoded></item><item><title>Every Hard Drive Dies.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-03-15T22:36:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drivedeadlacie.php#unique-entry-id-742</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drivedeadlacie.php#unique-entry-id-742</guid><content:encoded><![CDATA[Since these certain apps were purchased under the son&rsquo;s Apple ID they are forever associated to his account.    Honestly, if these are free apps, then you are better off deleting them then re-adding them under your own ID.    If these are paid apps that you would like to update, then you&rsquo;ll need to provide his account password to update them then log back in on your phone to your own ID.  
]]></content:encoded></item><item><title>10.6.6 update fails</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2011-03-15T01:44:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updatefailssl.php#unique-entry-id-741</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updatefailssl.php#unique-entry-id-741</guid><content:encoded><![CDATA[&nbsp;Let me ask you, from time to time, does it make sense to have you come by and give my macbook &nbsp;tune up? &nbsp;

...Freeing up ram, checking background processes, repairing permissions, checking login items from time to time. &nbsp;

...Feel free to join us on Mondays on my site to learn more and ask about maintaining the health of your mac. &nbsp;]]></content:encoded></item><item><title>iTunes needs to authorize the new computer.</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>security</category><dc:date>2011-03-15T01:24:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesauthnewcomputer.php#unique-entry-id-740</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesauthnewcomputer.php#unique-entry-id-740</guid><content:encoded><![CDATA[Almost all of my clients who are using cable usually get between 8-15 megs down and close to 1 meg up.  ...  And DSL&rsquo;s upload speeds are usually a little faster than cable at around 1.5 up.  


...Note in the chart below the average speed of NC vs. USA vs. Me vs. where you are.
]]></content:encoded></item><item><title>Am I backing up correctly?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>MobileMe</category><category>time machine</category><dc:date>2011-03-14T23:54:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/backupvstimemachine.php#unique-entry-id-739</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/backupvstimemachine.php#unique-entry-id-739</guid><content:encoded><![CDATA[I have 2 iPods with stuff on them that both need to be transferred. 

...iRip 2 &ndash; iPod and iPhone music transfer software for Mac or PC &ndash; The Little App Factory


...For 20 dollars I was able to transfer about 70 gb of audio and 80 gb of video. ]]></content:encoded></item><item><title>Do I need to turn on my firewall?  I&#x27;m getting lots of junk.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>email</category><dc:date>2011-03-14T23:40:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/firewalljunkmail.php#unique-entry-id-738</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/firewalljunkmail.php#unique-entry-id-738</guid><content:encoded><![CDATA[I've changed the chord between the two, rebooted both systems, unplugged and plugged back in ... but all that happens is the little indicator light on the front of the Lacie just pulses on and off ... every once in while it goes solid again ... but in all cases it is not recognized.


...In any case, for the last year I have had a blank 1TB External Hard DRive (for Mac) just waiting in its box for something like this to happen.


...You can try pulling the drive out of the Lacie enclosure and putting the drive into a new enclosure to see if you can get the data.  ]]></content:encoded></item><item><title>Should I wait for iPhone 5?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-03-14T23:33:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waitforiphone.php#unique-entry-id-737</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waitforiphone.php#unique-entry-id-737</guid><content:encoded><![CDATA[We&rsquo;ve tried several things to solve the problem including downloading the combo updates directly of both 10.6.5 and 10.6.6 and install without using software update.  ...  We haven&rsquo;t tried running the update from another computer onto the target computer but you&rsquo;d need me in the home to do that.  

...Either a: wait for 10.6.7 to be released (next few weeks) and hope that 10.6.7 will update but it's doubtful. &nbsp;]]></content:encoded></item><item><title>10.6 won&#x27;t install</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2011-03-14T00:07:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/106notinstalling.php#unique-entry-id-736</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/106notinstalling.php#unique-entry-id-736</guid><content:encoded><![CDATA[It's not letting me get to ITunes and it's using my old AOL address and won't let me change it.


...So first you'll need to find out the password to your old apple ID associated to the aol email address. ...  After you've authorized that computer for that account then you need to log into iTunes store from within itunes with your current apple ID, which in your case may be your mobileme or gmail address. &nbsp;
]]></content:encoded></item><item><title>Time Capsule failed again. Do I have to use the ATT router?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2011-03-13T23:55:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tcfailed.php#unique-entry-id-735</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tcfailed.php#unique-entry-id-735</guid><content:encoded><![CDATA[The question I have pertains to mobile-me and the external hard-drive...is iphoto and itunes backed up automatically on both? 

...Since you are using time machine (apple&rsquo;s built in backup system) all your data including pictures and music is now being backed up to the external drive.  ...  The program use used to use  called &ldquo;Backup&rdquo; which was the one with the umbrella as it&rsquo;s icon, was a horrible program that failed more than it succeeded and I can&rsquo;t recommend anyone ever use that.  
]]></content:encoded></item><item><title>Upgrading iCal</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>MobileMe</category><dc:date>2011-03-10T21:46:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalupdatemore.php#unique-entry-id-734</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalupdatemore.php#unique-entry-id-734</guid><content:encoded><![CDATA[And I think it may have expired - we are starting to get a lot of junk that we haven't received in the past year or so. &nbsp;


...For instance, Skype uses a certain port, iChat uses another, iTunes store uses yet a different one, and email uses a completely different set as well.    There are many many ports however, since you use a router in your home that helps a lot and generally  you are safe from things a firewall would otherwise be helping to block.  ]]></content:encoded></item><item><title>Update the new calendar on mobileme?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>iCal</category><dc:date>2011-03-10T21:41:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalupdate.php#unique-entry-id-733</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalupdate.php#unique-entry-id-733</guid><content:encoded><![CDATA[Hope you are doing well.&nbsp;   I need to change phone service providers to Verizon &ndash; lousy AT&T reception along parts of the SC coast.&nbsp;   Do you think it&rsquo;s worth waiting for the iPhone 5?
]]></content:encoded></item><item><title>Which Printer to buy?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2011-03-09T16:40:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerrecommend32011.php#unique-entry-id-732</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerrecommend32011.php#unique-entry-id-732</guid><content:encoded><![CDATA[I had a brief conversation with a store attendant and they seemed to think that you must have 10.5 for the $29 upgrade to work. &nbsp;

...I used your technique below and it did allow me to get one step further than before but once I typed in our password and selected the install button, the disk was ejected about 20 seconds later. &nbsp;

...Should we get you back over to help us get this 10.6 upgrade installed or do you have any suggestions for me...the email below is were I sit today. &nbsp;]]></content:encoded></item><item><title>Flash on the iPad?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2011-03-01T20:31:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flashappsonipad.php#unique-entry-id-731</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flashappsonipad.php#unique-entry-id-731</guid><content:encoded><![CDATA[Secondly, I do have several clients who&rsquo;ve moved to ATT Uverse and are understanding that they can no longer use their Airport Extreme or time capsule as a router.  ...  The ATT routers currently only support 802.11g whereas the Apple routers support 802.11n which means they are capable of moving data between computers or devices in the home at a faster rate.    This does not mean the internet will speed up with the use of a different router but it does mean that signal could be stronger and data transfer between computer would definitely be faster.  ]]></content:encoded></item><item><title>Finding your passwords</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>AppleTV</category><dc:date>2011-03-01T20:15:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findpwforwirelessnetwork.php#unique-entry-id-730</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findpwforwirelessnetwork.php#unique-entry-id-730</guid><content:encoded><![CDATA[If so Do I need appointment with you or is this something I can do without screwing up my mail and calendar (I am headed out of town MOnday am for a week of work and cant afford t loose anything)?


...You will want to make sure all your devices are updated to 4.2 for iPad and iPhone and it is preferable to have 10.6.6 on your Mac.  ...  I would say for now, if it&rsquo;s working ok for you and you are heading out of town, if it ain&rsquo;t broke don&rsquo;t fix it.  ]]></content:encoded></item><item><title>Video out on iPod Touch</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><dc:date>2011-03-01T20:12:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipodvideoout.php#unique-entry-id-729</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipodvideoout.php#unique-entry-id-729</guid><content:encoded><![CDATA[I am getting emails saying I need to update my mobile me before May 5 but I seem to recall you saying not to update if you use some applications. &nbsp;

...However, to make things work the way Apple wants them to, you&rsquo;ll need 4.2 on your iPhone or iPad and 10.6.6 on your computer.    You can still sync calendars on your computer with the new method if have only 10.5.8 on your computer but there are a few extra steps.  ]]></content:encoded></item><item><title>Viruses for the mac?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-02-20T14:36:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noviruses.php#unique-entry-id-728</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noviruses.php#unique-entry-id-728</guid><content:encoded><![CDATA[In the settings menu there is a tools area most likely that will have a command telling the printer to clean and align the print heads. &nbsp;...  If you ARE in the market for a new printer you may want to consider the&nbsp;Photosmart Premium 310&nbsp;or&nbsp;410&nbsp;models from HP. &nbsp;...  I know you may not have one of those now but it's good to have just in case one of those comes into your life. &nbsp;]]></content:encoded></item><item><title>Removing duplicates from iTunes</title><dc:creator>sells@mac.com</dc:creator><category>duplicates</category><dc:date>2011-02-19T11:06:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/remdupsitunes.php#unique-entry-id-727</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/remdupsitunes.php#unique-entry-id-727</guid><content:encoded><![CDATA[Do you know of a way to view flash websites on the Mac products? &nbsp;

...There are a few apps that state they can play flash embedded code from websites within their own app environment.  iSwifter and Skyfire are a few to check out.  ...  I&rsquo;ve not used either but would guess the experience is not perfect.  ]]></content:encoded></item><item><title>iPad cursor jumping around</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><category>iPad</category><category>email</category><dc:date>2011-02-16T21:26:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadcursorjumps.php#unique-entry-id-726</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadcursorjumps.php#unique-entry-id-726</guid><content:encoded><![CDATA[For some odd reason the&nbsp;Apple TV&nbsp;in the family room is not connecting to internet....the one in the Bedroom is fine...and my music is fine. &nbsp;

...To double check pass code to my network do I go in settings and then network, choose my network and unhide the code? &nbsp;

...Second question first:  to double check the password saved in your computer for your network, go to spotlight in the top right corner and type &ldquo;keychain access&rdquo;.  ]]></content:encoded></item><item><title>Scam pop up</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2011-02-16T21:06:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scampopup.php#unique-entry-id-725</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scampopup.php#unique-entry-id-725</guid><content:encoded><![CDATA[I have an iTouch that I&nbsp;barely use, but I would like to connect it to my Promethean Board here at school.&nbsp; 

...&nbsp;&nbsp;&nbsp;&nbsp; Also, I&nbsp;tried to get some apps on my iTouch, but it says:&nbsp; "This application requires the iPhone 3.0 software update."&nbsp;&nbsp; 

...You'll need to get up to the latest release of the iPod software which is 4.2 I believe at present. &nbsp;]]></content:encoded></item><item><title>Recovering Addresses using Time Machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><category>Address Book</category><dc:date>2011-02-15T20:13:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmaddressbook.php#unique-entry-id-724</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmaddressbook.php#unique-entry-id-724</guid><content:encoded><![CDATA[I have a friend who is wanting to know about Anti Virus software for a Mac. 

...One day they may come back but I wouldn&rsquo;t put any effort into guarding against it for now.    The more important thing to consider is to not click on links in emails you weren&rsquo;t expecting.  ]]></content:encoded></item><item><title>Sycning photos to iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>syncing</category><dc:date>2011-02-14T10:40:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncpictstoipad.php#unique-entry-id-723</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncpictstoipad.php#unique-entry-id-723</guid><content:encoded><![CDATA[I would be happy to pay you to come and help me efficiently remedy this (hoping there is a way); unless, do you recommend some software that i should consider buying to do this? 

...You set up a set of rules of things you&rsquo;d like it to compare songs by then you can have it automatically remove one of the duplicates.    The process takes a long time so I would suggest run it overnight and expect it to be running the next morning if you have a lot of music. (like over 20,000 songs)   iDupe is $8 and worth a try.  ]]></content:encoded></item><item><title>Panasonic HDC-TM700 with iMovie?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>iMovie</category><dc:date>2011-02-14T09:48:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/panasonicwimovie.php#unique-entry-id-722</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/panasonicwimovie.php#unique-entry-id-722</guid><content:encoded><![CDATA[Then I am having the same problem with Imail nothing to do with addresses, things just will not go out. 

...Last issue:  One possibility could be that your hand is physically making contact with the iPad screen therefore causing the cursor placement to jump to a different area.    If you feel this is not the case, then you may want to restart your iPad by holding both the home button and the sleep button up top until you see the red slider.  ]]></content:encoded></item><item><title>What hard drive do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-02-14T09:33:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recharddrive.php#unique-entry-id-721</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recharddrive.php#unique-entry-id-721</guid><content:encoded><![CDATA[ML got the following message in a pop up window when her computer turned on (after sleeping). &nbsp;

...Your system IS affected, download the patch from the address below !


Failure to do so may result in severe computer malfunction.
]]></content:encoded></item><item><title>Adding a picture from email to iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>Mail</category><dc:date>2011-02-14T09:09:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addtoiphotofrommail.php#unique-entry-id-720</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addtoiphotofrommail.php#unique-entry-id-720</guid><content:encoded><![CDATA[Scotty, I have just gotten the iphone and somehow have deleted all the contacts, with a few exceptions, out of my address book on the MAC.


...If you were using Time Machine on an external backup drive prior to the loss of data, you can recover the address book.  

...Your computer will enter a sort of science fiction view and you&rsquo;ll be presented with a line of mirror like images going into the background.  
]]></content:encoded></item><item><title>Syncing two computers</title><dc:creator>sells@mac.com</dc:creator><category>syncing</category><dc:date>2011-02-13T22:00:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncingwithdropbox.php#unique-entry-id-719</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncingwithdropbox.php#unique-entry-id-719</guid><content:encoded><![CDATA[The pictures did not go from the laptop to the ipad. &nbsp;what is the sequence to try and move the photos from the macbook to the ipad?


...You may want to try syncing only certain events of pictures onto your iPad instead of all the picts.  ...  To select certain events, you&rsquo;ll connect your iPad to your black macbook then go to the Photos tab as shown here:
]]></content:encoded></item><item><title>Managing apps on the iPhone.</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2011-02-13T21:32:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/customizingitunesapps.php#unique-entry-id-718</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/customizingitunesapps.php#unique-entry-id-718</guid><content:encoded><![CDATA[Specifically, can the iMovie that is part of iLife '11 handle it?


...It does however, look like you have to jump through hoops to convert the video to a usable format.


...Best Mac Panasonic Video Converter-Import HDC-TM700 1080/60p - Playstation 3 Forums
]]></content:encoded></item><item><title>Buying new batteries for old computers</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-02-13T20:48:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingbatteries.php#unique-entry-id-717</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingbatteries.php#unique-entry-id-717</guid><content:encoded><![CDATA[First, you have to have the mindset that every hard drive dies.  

...larger and more space but not portableDesktop hard drive | External Desktop hard drives | FreeAgent | GoFlex Desk | Seagate


...They usually come preloaded with a separate CD image that is a pain to take off.  ]]></content:encoded></item><item><title>iPhoto has lost its Pictures</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-02-13T20:39:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bootingtomultipleiphotolibraries.php#unique-entry-id-716</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bootingtomultipleiphotolibraries.php#unique-entry-id-716</guid><content:encoded><![CDATA[I have a picture that was sent in an email, that I want to print on photo paper. 

...If you would like to send it to iPhoto you can either just drag and drop the picture from your email into iPhoto&rsquo;s icon in the dock or you can use the button in Apple&rsquo;s mail program shown here.  


...If you select Quicklook, the pictures or attachments will show in a dark window and you can also add to iPhoto from there as well.  ]]></content:encoded></item><item><title>Reset the Print system on your mac</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2011-02-07T19:03:12-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetprintsystemonmac.php#unique-entry-id-715</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetprintsystemonmac.php#unique-entry-id-715</guid><content:encoded><![CDATA[My kids need to do school work on the computer, and I'm no help on the PC. &nbsp;...  If we download pictures on the laptop or do a Numbers document would that transfer easily?


...So there is no really reliable way to sync pictures from one iphoto library to another.  ]]></content:encoded></item><item><title>AirPlay not showing on phone</title><dc:creator>sells@mac.com</dc:creator><category>AirTunes</category><category>iphone</category><category>iTunes/iPod</category><dc:date>2011-02-07T18:47:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airtunesnotshowing.php#unique-entry-id-714</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airtunesnotshowing.php#unique-entry-id-714</guid><content:encoded><![CDATA[I think Case's apps downloaded onto my phone when it was plugged up to the mac. 

...You can manage what apps go onto your iPhone by first plugging in your iphone and opening iTunes.  ...  From this screen you can decide what apps to keep and what stays on your iphone.  
]]></content:encoded></item><item><title>CD won&#x27;t burn in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2011-02-04T20:00:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cdnotburningitunes.php#unique-entry-id-713</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cdnotburningitunes.php#unique-entry-id-713</guid><content:encoded><![CDATA[I am looking for a high quality battery for my PowerBook G4.   Previous purchases have resulted in batteries that keep a charge for about one hour and last for less than a year. 

...For a computer that is passed it&rsquo;s manufacturing cycle by a year, in this case several years, it&rsquo;s not a good idea to purchase an Apple manufactured battery because there&rsquo;s a very good chance the battery would be at least a year old already.  
]]></content:encoded></item><item><title>Blackberry can sync...sort of.</title><dc:creator>sells@mac.com</dc:creator><category>Blackberry</category><dc:date>2011-02-04T18:11:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bbdesktopman.php#unique-entry-id-712</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bbdesktopman.php#unique-entry-id-712</guid><content:encoded><![CDATA[I went to get a photo today and my iphoto has no pictures in it. &nbsp;

...You&rsquo;ll be presented with a dialogue box (depending on your version of iPhoto) that allows you to select the library.  ...  If you&rsquo;re using iPhoto 11 (the latest version) it will detect all the valid iphoto libraries on your mac and will list them when you start up iPhoto holding down the option key.
]]></content:encoded></item><item><title>Extending a wireless network in the home</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2011-02-04T18:01:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extendwithairportexpress.php#unique-entry-id-711</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extendwithairportexpress.php#unique-entry-id-711</guid><content:encoded><![CDATA[They are on with the machine saying they are fine, but when I try to print, they say they are offline. &nbsp;  I have tried the normal turn them off and turn them back on, but can&rsquo;t get them to work. &nbsp;

...I know that sounds silly but if anyone in the neighborhood has an unsecured network, your computer may have accidentally joined it at some point and you wouldn&rsquo;t be able to see your printers.  ]]></content:encoded></item><item><title>Re-indexing your drive with Spotlight</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>general troubleshooting</category><dc:date>2011-02-04T13:20:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reindexforoutlook.php#unique-entry-id-710</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reindexforoutlook.php#unique-entry-id-710</guid><content:encoded><![CDATA[I have a new iPhone 4 and am trying without success to use the airtime feature to play music from the phone on my wireless speakers. ...  I also have an AirPort Express that is hooked to my ipod player/wireless speakers (Eos) and which I've been using to play music from my mac. 

...You may also want to check in Airport Utility to be sure that the firmware on both airport devices is up to date as well.  ]]></content:encoded></item><item><title>Checking the speed of your network</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-02-02T19:46:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/speedtestforfeb2011.php#unique-entry-id-709</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/speedtestforfeb2011.php#unique-entry-id-709</guid><content:encoded><![CDATA[If you move the order around then if the cause is a particular song, the burn may stop at a different time.    If it&rsquo;s an emergency you could also try converting the song format from mp3 to aiff for instance.  

...Some DVD+R&rsquo;s may not work as well as a DVD-R or one manufacturer of CD may be less capable over another brand.  
]]></content:encoded></item><item><title>Lost Pictures...always backup</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>iphoto</category><dc:date>2011-02-02T19:22:44-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotopicsgone.php#unique-entry-id-708</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotopicsgone.php#unique-entry-id-708</guid><content:encoded><![CDATA[My wife has a Verizon Blackberry and would like to be able to sync her calendar, contacts, etc., preferably wirelessly and automatically.   On a different topic, 4 of us share this machine and I would like it configured such that all music downloaded/purchased on itunes to any user account goes to my account as well, but not vice-versa. 

...Your best bet is to use Blackberry Desktop Manager (free) to sync although it won&rsquo;t be automatic and wireless may be unreliable.  ]]></content:encoded></item><item><title>Videos not playing in the browser</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2011-02-02T19:06:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updateflash.php#unique-entry-id-707</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updateflash.php#unique-entry-id-707</guid><content:encoded><![CDATA[What do I need to do to get strong wireless access in this part of the house? &nbsp;

...If you already have one of the apple routers then you can pick up an airport express and that will allow the network to be extended into harder to reach areas of your home.    The airport express will only officially extend another apple router but as I recall I think you already have that.  ]]></content:encoded></item><item><title>Reseting your IP address</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>networking</category><dc:date>2011-02-02T18:53:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetingipaddress.php#unique-entry-id-706</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetingipaddress.php#unique-entry-id-706</guid><content:encoded><![CDATA[The first thing you may want to consider trying is to re-index the drive so that spotlight is forced to go through the microsoft user data folder in Documents.    However, considering the state of your hard drive, you may want to wait until the drive is replaced. 

...Select the Privacy tab and add your hard drive to the list of drives to exclude from Spotlight searches. ]]></content:encoded></item><item><title>Using company name in Address Book to print alternate names</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2011-02-02T18:46:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/companynamesinaddressbook.php#unique-entry-id-705</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/companynamesinaddressbook.php#unique-entry-id-705</guid><content:encoded><![CDATA[If you&rsquo;re using an airport express, then a transmit rate of 30 or higher is good.  (my opinion only)


...If you are below these, then you may want to consider having a conversation with your ISP and hear what they have to say.  

...If you are using a combination of extreme and expresses, then you may consider moving the express(s) closer to the extreme as they repeat only what they receive.  
]]></content:encoded></item><item><title>Printing from within Virtualization</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2011-02-02T18:37:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printfromvirtualization.php#unique-entry-id-704</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printfromvirtualization.php#unique-entry-id-704</guid><content:encoded><![CDATA[Immediately we found out that the new I-Phones were available and they suggested we bring our new Androids in to transfer the data to a "loaner phone" until the I-Phones were available to purchase. &nbsp;

...I still have most on the download that you did from windows to work from, but hoped that there was an easier way.


...Our best hope is that you had the photos on your computer for more than a few hours and that you had time machine running.  ]]></content:encoded></item><item><title>Deleting past networks from your mac.</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2011-02-02T18:25:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingwirelesshistory.php#unique-entry-id-703</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingwirelesshistory.php#unique-entry-id-703</guid><content:encoded><![CDATA[I get a screen that pops up where the video should be, but it is blank. 

...I would suggest updating to the latest version of Flash for Windows or Mac depending on what Operating system you&rsquo;re in.  

...If you&rsquo;re using a mac, while you&rsquo;re at it, you may want to install Telestream&rsquo;s wmv codec for quicktime called Flip4Mac.  ]]></content:encoded></item><item><title>Revealing an unknown sender&#x27;s email address</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>Mail</category><dc:date>2011-02-02T18:06:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/revealunknownsender.php#unique-entry-id-702</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/revealunknownsender.php#unique-entry-id-702</guid><content:encoded><![CDATA[Well, that&rsquo;s a little vague and I&rsquo;m not sure exactly what the problem is but let&rsquo;s go with their suggestion to reset your ip address.  

...Depending on the router&rsquo;s settings, it may be giving out 192.168.x.x numbers or 10.0.1.x if it&rsquo;s an Apple Router.  

...You could set your sub network IP address manually or your could go to your router&rsquo;s settings and address the problem there.  ]]></content:encoded></item><item><title>Force Quit won&#x27;t respond...kill it with fire.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-02-02T17:56:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/killitwithfire.php#unique-entry-id-701</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/killitwithfire.php#unique-entry-id-701</guid><content:encoded><![CDATA[Well, that&rsquo;s a little vague and I&rsquo;m not sure exactly what the problem is but let&rsquo;s go with their suggestion to reset your ip address.  

...Depending on the router&rsquo;s settings, it may be giving out 192.168.x.x numbers or 10.0.1.x if it&rsquo;s an Apple Router.  

...You could set your sub network IP address manually or your could go to your router&rsquo;s settings and address the problem there.  ]]></content:encoded></item><item><title>Deleting annoying emails</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2011-01-26T23:15:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/getridofthem.php#unique-entry-id-700</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/getridofthem.php#unique-entry-id-700</guid><content:encoded><![CDATA[I am afraid to restart because sometimes it takes me DAYS to get back into my QB if my printer is on the "outs". &nbsp;

...I suggest deleting the printer from Windows then re-adding it through  Apple&rsquo;s printer tool for windows called Bonjour for Windows.    The virtualization software has printer sharing ability but I&rsquo;ve found the Apple software to be a little more reliable.  ]]></content:encoded></item><item><title>Calendars not syncing to phone in MobileMe</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>syncing</category><category>MobileMe</category><dc:date>2011-01-26T22:50:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/synctocaldav.php#unique-entry-id-699</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/synctocaldav.php#unique-entry-id-699</guid><content:encoded><![CDATA[When my computer is opened up and links to the internet, it doesn't always link to me but to one that i tried to use before you fixed the router. how do i make mine stay on mine?


...Select the one(s) that you want to delete and hit the minus button.    Be sure your own network is at the top of the list by dragging it there.  ]]></content:encoded></item><item><title>Formatting a disk for both Windows and a Mac.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-01-26T22:17:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/formatwindows.php#unique-entry-id-698</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/formatwindows.php#unique-entry-id-698</guid><content:encoded><![CDATA[I do know it is someone at her school and this is not the first time. &nbsp;


...In Apple&rsquo;s mail program (hopefully she&rsquo;s using that) go to View in the menu bar and select either long headers or Raw info.    Within the contents that it displays, there&rsquo;s a good chance the sender&rsquo;s email or at least some information about them would be listed.  
]]></content:encoded></item><item><title>Don&#x27;t use a glue gun to fix your computer.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-01-26T21:35:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gluemacbook.php#unique-entry-id-697</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gluemacbook.php#unique-entry-id-697</guid><content:encoded><![CDATA[If command+option+esc doesn&rsquo;t bring up the force quit dialogue box then you&rsquo;re only option is to hold the power button down to force power off the machine.    You&rsquo;ll lose unsaved documents but hopefully you&rsquo;ll be back up with no problem.  


Not to worry too much...that can also be a sign of a dying hard drive.  ]]></content:encoded></item><item><title>Printer needs a driver sometimes.  </title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2011-01-26T21:29:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerdrivercanon310.php#unique-entry-id-696</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerdrivercanon310.php#unique-entry-id-696</guid><content:encoded><![CDATA[&nbsp;&nbsp;Wife and I attempted to block someone that has been annoying the crap out of me and I wuz wondering how I would know if I actually did block them and what happens when they attempt to Email me, will he be notified that he has been blocked?


...Create a rule that automatically deletes the person&rsquo;s email.  (this works well for ex-wives trying to contact you after 15 years hoping to get back together with you now that you&rsquo;re all successful)  ...uh, nevermind.


...You could bounce the email back to them and it would look as if your email is no longer valid.  
]]></content:encoded></item><item><title>Sharing Pictures via iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-01-18T22:46:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/subscribinginiphoto.php#unique-entry-id-695</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/subscribinginiphoto.php#unique-entry-id-695</guid><content:encoded><![CDATA[If you have all your updates run 10.6.6 on the computer and 4.2 on your iphone, then you&rsquo;ll need to convert your ical data to calDAV.  

...If all settings are fine then you may want to reset the sync by going to advanced settings in system prefs/mobileme and re-upload the calendar.  


...If there are events on your phone that are not in ical then we&rsquo;d need to do a hard wire sync.  ]]></content:encoded></item><item><title>What was that cool key command again?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-01-18T22:23:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keycommandprintout.php#unique-entry-id-694</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keycommandprintout.php#unique-entry-id-694</guid><content:encoded><![CDATA[I have a different WD-SE 1TB drive that I use as a backup for our Mac in conjunction with Time Machine and it works fine, but it is specifically formatted for the Mac. &nbsp;  If this is the issue, how do you get around the fact that I need the drive to work with both a Mac and a PC (in order to get the photos moved between the two)? &nbsp;


2) Not necessarily a Mac specific question, but do you know of any software that will search all of your saved emails in Outlook (I have Outlook for Mac 2011 as well as Outlook in PC environment), regardless of whether they are in your Inbox, Sent, Deleted, Personal Folders, etc., and auto-detect contact information contained in an email (signature, body of email, subject line, etc.) and create Outlook contacts for you? &nbsp;]]></content:encoded></item><item><title>Adding mobileme calendars on the iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>iCal</category><dc:date>2011-01-17T19:09:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calendaronipad.php#unique-entry-id-693</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calendaronipad.php#unique-entry-id-693</guid><content:encoded><![CDATA[I missed my warranty to have the cover thing replaced which is chipping on the front edges where my hands rest....thought I'd bought it in the spring.


Question: could I use my little crafts glue gun to seal the edge w/ a thin line of glue? 

...While that area (front) of your computer is fairly distant from the main logic board, there is electronics responsible for the trackpad that if any of that stuff got on it, could end the life of the computer.  ]]></content:encoded></item><item><title>Will the iPhone be a WiFi hotspot soon?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-01-17T18:48:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonehotspot.php#unique-entry-id-692</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonehotspot.php#unique-entry-id-692</guid><content:encoded><![CDATA[Hey Scottie, so I just had to replace my old hard drive (hard drive failure) and I lost everything on it.   I am currently trying to make my "new" computer as much like the old one as possible. ...  When I go to press "+ to add a printer", it finds the printer we use, but it doesn't know what driver to use, and nor do I. We have a Canon MX 310 printer. ]]></content:encoded></item><item><title>Printing lists in Address Book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2011-01-17T18:22:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printinglistsinaddressbook.php#unique-entry-id-690</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printinglistsinaddressbook.php#unique-entry-id-690</guid><content:encoded><![CDATA[I think we discussed first publishing that sync folder to mobileme then on her computer, going to that specific webpage http://gallery.me.com/mobilemeusername then subscribing to that gallery.  

...Any pictures you continue to put in to that folder would show up in her synced folder in her iphoto library.  


Another (more tedious way would be for you to enable sharing on your mac, enable sharing on her mac (via iphoto&rsquo;s preferences) then turn both iphotos on at the same time.  ]]></content:encoded></item><item><title>Cannot send email because one of the email addresses is incorrect</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2011-01-17T18:13:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailincorectaddress.php#unique-entry-id-689</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailincorectaddress.php#unique-entry-id-689</guid><content:encoded><![CDATA[I wanted to see what shortcut you put in to see what was running on the machine. &nbsp;  I am used to hitting alt-control-delete in the PC world and have not figured out the equivalent in the mac world.


...To then move from one to the next you can either use the arrow keys or just hit tab again while your thumb continues to hold down the command key.  ]]></content:encoded></item><item><title>Can I use my iphone as a hotspot?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>jailbreaking</category><dc:date>2011-01-15T12:01:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonehotspotjailbreaking.php#unique-entry-id-688</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonehotspotjailbreaking.php#unique-entry-id-688</guid><content:encoded><![CDATA[If Calendars is set to Off, toggle it to ON. &nbsp;  If Calendar is set to On, toggle it Off then say to Delete calendar info from iPad when prompted. &nbsp;  Then turn Calendars back on and select to Merge with MobileMe if prompted.
]]></content:encoded></item><item><title>Exporting a group of contacts </title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2011-01-15T11:46:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exportgroupvcard.php#unique-entry-id-687</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exportgroupvcard.php#unique-entry-id-687</guid><content:encoded><![CDATA[Do you think that Apple will soon be forced to create their own hotspot app for iphone?&nbsp;   Now that Verizon is offering this on other phones free it seems to me that it is inevitable that Apple will have to follow.&nbsp; 

...Either way, I think now is not a great time to buy the iPad or iPhone.  ]]></content:encoded></item><item><title>HP Printer not showing in bonjour</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>wireless</category><dc:date>2011-01-14T22:22:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpnoairport.php#unique-entry-id-686</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpnoairport.php#unique-entry-id-686</guid><content:encoded><![CDATA[The operating system you are currently on can be located by going under the black apple in the top left hand corner of the screen and choosing &ldquo;About this Mac&rdquo;.&nbsp;


...To print all the addresses in your address book you can choose print under &ldquo;File&rdquo; in the menu bar.  ...  On the left hand column you&rsquo;ll see a preview of what your print out will look like.
]]></content:encoded></item><item><title>Entourage opens ical events.  Strike that...reverse it.</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>Microsoft Office</category><dc:date>2011-01-13T20:51:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalchangefromentourage.php#unique-entry-id-685</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalchangefromentourage.php#unique-entry-id-685</guid><content:encoded><![CDATA[In the last couple of weeks I am going along very well getting my mail and sending them out from the stamp, then like right now, it will not send out and goes into out box. ...  There is no way that I know to move the names and even if there was I do not know where I should take them because I do not know which of the senders is not working correctly. 

...Another example would be scotty,sells@mac.com instead of scotty.sells@mac.com.  (using a comma instead of a period)  The only way to find the bad email address is to go through each one in address book and view the email field.  ]]></content:encoded></item><item><title>BellSouth&#x27;s internet service is slow...what else is new?</title><dc:creator>sells@mac.com</dc:creator><category>ISPs</category><dc:date>2011-01-12T23:25:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/alternativestobellsouth.php#unique-entry-id-684</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/alternativestobellsouth.php#unique-entry-id-684</guid><content:encoded><![CDATA[Can we really turn her iphone 4 into a wifi hotspot so she can take the lower priced ipad and connect to the net via her iphone?


...What that means is you&rsquo;ll have to alter the normal software that Apple puts on it, with a modified version that can be found on the internet.    The courts have declared it&rsquo;s not illegal but Apple will most likely void the warranty o the phone if you were do so.  ]]></content:encoded></item><item><title>What&#x27;s the difference between iMac processors?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-01-12T23:05:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/i3i5i7.php#unique-entry-id-683</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/i3i5i7.php#unique-entry-id-683</guid><content:encoded><![CDATA[Have about 300-400 names I want in my address book, so will hire a student to do this for me. &nbsp;  My question: can this be done remotely by someone with a Mac, then emailed to me so I can just add the entries to my address book in one move? &nbsp;

...Your assistant would first do the data entry in their own address book or in a completely different user on their computer (as to not get their contacts mixed up).  ]]></content:encoded></item><item><title>DVD Region Code resets only 5 times.  </title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-01-12T22:35:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdregioncodeout.php#unique-entry-id-682</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdregioncodeout.php#unique-entry-id-682</guid><content:encoded><![CDATA[FYI, the HP Photosmart C7180 printer was not seen during installation of the latest print driver printer when connected to Airport Extreme through USB so I installed the printer on the Mac Pro (OS Snow Leopard 10.6x) directly through a USB port and it works when connected this way. &nbsp;

...If the printer is showing then we&rsquo;d next want to be sure that the 10.6 driver is installed.  

...Thanks for the response, what is the version of the latest print driver for the HP so I can check it&hellip;printer shows &ldquo;off line&rdquo; even after disconnecting and reconnecting to the USB hub which is connected to Airport Extreme. ]]></content:encoded></item><item><title>Outlook 2011 will not sync to iCal...yet</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2011-01-12T01:30:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nooutlookicalsyncyet.php#unique-entry-id-681</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nooutlookicalsyncyet.php#unique-entry-id-681</guid><content:encoded><![CDATA[Every time I click on a ics file in email Entourage opens instead of mail.  

...We told address book to handle vcards but now we need to tell ical to handle ics files. &nbsp;

...Now choose to open with ical and then select change all like the example below.
]]></content:encoded></item><item><title>Building your OWN website.  Say NO to SEO&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><dc:date>2011-01-12T00:19:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/saynotoseo.php#unique-entry-id-680</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/saynotoseo.php#unique-entry-id-680</guid><content:encoded><![CDATA[My question is ... would we be able to get better internet connection speed if we switched to MI connection (that is our cable here) or uverse? &nbsp;

...You would have to look at your television package however because Uverse is tv as well as internet.    As far as MI-connection, I really don&rsquo;t know of many clients that have that up in the Lake Norman area so I can&rsquo;t really say much there.  ]]></content:encoded></item><item><title>AppleTV making weird noises with HDMI Switch</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><category>Hardware</category><dc:date>2011-01-12T00:05:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvnoises.php#unique-entry-id-679</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvnoises.php#unique-entry-id-679</guid><content:encoded><![CDATA[Overall though the difference is on such a small scale considering your needs, I think you'll be happy with either of them. &nbsp;...  If you were a heavy photoshop user or final cut user then you may be a little more in the market for the i7 but overall I think the middle line would be a great choice.    Here&rsquo;s a great article comparing each.Core i3 vs i5 vs i7: Intel's Processors Explained  If you want to get crazy detailed you can check out the Wikipedia page dedicated to the subject here:  Intel Core - Wikipedia, the free encyclopedia]]></content:encoded></item><item><title>Tansfering Quicken Files back to Windows</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2011-01-11T23:22:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movebacktowindows.php#unique-entry-id-678</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movebacktowindows.php#unique-entry-id-678</guid><content:encoded><![CDATA[Overall though the difference is on such a small scale considering your needs, I think you'll be happy with either of them. &nbsp;...  If you were a heavy photoshop user or final cut user then you may be a little more in the market for the i7 but overall I think the middle line would be a great choice.    Here&rsquo;s a great article comparing each.Core i3 vs i5 vs i7: Intel's Processors Explained  If you want to get crazy detailed you can check out the Wikipedia page dedicated to the subject here:  Intel Core - Wikipedia, the free encyclopedia]]></content:encoded></item><item><title>More Duplicates and how to deal with them.</title><dc:creator>sells@mac.com</dc:creator><category>duplicates</category><category>iCal</category><category>MobileMe</category><dc:date>2011-01-11T23:05:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingduplicateinical.php#unique-entry-id-677</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingduplicateinical.php#unique-entry-id-677</guid><content:encoded><![CDATA[Apparently Microsoft Office&rsquo;s Outlook for 2011 syncs Contacts to Apple&rsquo;s address book very well but doesn&rsquo;t yet support syncing calendars.    It&rsquo;s rumored online that Microsoft will push this out in a future update.    But for now, if you want to get your calendar from Outlook 2011 on the mac to your iphone it either has to be an exchange account or you&rsquo;re out of luck. ]]></content:encoded></item><item><title>Changing your DNS settings when pages fail to load</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-01-11T22:52:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dnssettingschange.php#unique-entry-id-676</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dnssettingschange.php#unique-entry-id-676</guid><content:encoded><![CDATA[The templates that Square Space have as starting points are very good and you will most likely find that you don&rsquo;t need much more than what&rsquo;s already there.  

...Yes, you can rely another person as your web designer but you will also need to keep in mind that they&rsquo;ll be your only way to update your site if you don&rsquo;t take the time to learn yourself.  

...I think if you spend an evening at home in front of Square Space, which allows you to design your own page from within a web browser like Safari, you might be surprised at what you can do.  
]]></content:encoded></item><item><title>Sorting names in Address Book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2011-01-11T22:45:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addressbooksort.php#unique-entry-id-675</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addressbooksort.php#unique-entry-id-675</guid><content:encoded><![CDATA[After we log on to Apple TV and start watching a show or movie periodically the sound will go off ...or... the audio and video will freeze sometimes for a minute or longer...or sometimes it freezes and won't come back. &nbsp;&nbsp;

...You can go to speedtest.net and run the speed test to see what your download speed is.  20 megs down in Charlotte is very good if you are with Road Runner.  

...If you see a blue bar below representing the download while AppleTV is on then it may be trying to buffer but it sounds more like there is a hardware problem with the switch to be honest.  ]]></content:encoded></item><item><title>Colors gone crazy on iPad</title><dc:creator>sells@mac.com</dc:creator><category>Accessibility</category><category>iPad</category><dc:date>2011-01-11T00:23:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/colorsonipad.php#unique-entry-id-674</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/colorsonipad.php#unique-entry-id-674</guid><content:encoded><![CDATA[Example: Could I load updated Quicken for windows; and switch from Mac to Windows and use the "better" version of this software? &nbsp;

...You would need to export the quicken data file from the mac as a quicken data file for windows.  ...  What you can not do however, is go from a newer version of Quicken to an older version no matter what platform you are on.  ]]></content:encoded></item><item><title>Sharing Contact info on iPhone and the Mac</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iphone</category><dc:date>2011-01-10T23:56:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sharecontacts.php#unique-entry-id-673</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sharecontacts.php#unique-entry-id-673</guid><content:encoded><![CDATA[If your calendars or contacts are having a problem on any one of these devices then you can see duplicates galore.  

...That&rsquo;s why it&rsquo;s a good idea to remove the information from those devices by going into the settings tab, then mail, contacts and calendar, then toggle off the calendar settings within the mobileme account.  

...If you unregister all the computers you&rsquo;ll get a secret message from apple that drops down and asks you if you&rsquo;d like to delete all the data off of mobileme.  ]]></content:encoded></item><item><title>Free Messenger for iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-01-10T23:33:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/freemessenger.php#unique-entry-id-672</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/freemessenger.php#unique-entry-id-672</guid><content:encoded><![CDATA[Do you know why this might happen and what I can do to fix it?


...If you haven&rsquo;t changed anything then your DNS settings should have automatically been pulled from your ISP.  

...I can set parental controls on the DNS server so he can never go to adult sites no matter what he tries.  ]]></content:encoded></item><item><title>Verizon overseas?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-01-10T23:29:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/verizonoverseas.php#unique-entry-id-671</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/verizonoverseas.php#unique-entry-id-671</guid><content:encoded><![CDATA[Been working on the address list for Mr. Elberson and it is putting the names in alphabetical order according to the first name.&nbsp;   How do I change it to put them on according to the last name of the individuals?


...If you go to Address Book&rsquo;s preferences (under the word address book) in the menu bar way up at the top of the computer screen on the left)
]]></content:encoded></item><item><title>Logging into AppleTV with your Apple ID</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2011-01-10T22:57:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvid.php#unique-entry-id-670</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvid.php#unique-entry-id-670</guid><content:encoded><![CDATA[Yesterday I was fooling around the IPad and some how took the color away ????????? &nbsp;  I &nbsp;know it can not be hard ,but of course I can not remember how I did it everything is in pretty colors other the faces which are black and white or with no face at all.


...Sounds like you may have accidentally turned on one of the &ldquo;accessibiltiy&rdquo; features.  ]]></content:encoded></item><item><title>AT&#x26;T survey feedback</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2011-01-08T21:05:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/atthostility.php#unique-entry-id-669</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/atthostility.php#unique-entry-id-669</guid><content:encoded><![CDATA[To attach a contact on the iPhone go to contacts, select the contact you wish to share then select &ldquo;share contact&rdquo; at the bottom.    Next choose &ldquo;Email&rdquo; as the method.  iPhone&rsquo;s email program will open and the contact vcard will be in the body of the email.  


To share a contact on the mac, you can just drag the contact from address book directly into the body of an email.  ]]></content:encoded></item><item><title>Great Time Machine Article</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2011-01-08T01:50:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sadunarticle.php#unique-entry-id-668</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sadunarticle.php#unique-entry-id-668</guid><content:encoded><![CDATA[We are eagerly anticipating the info from Verizon but Uli has a question maybe you can answer. 

...The iPhone has facetime that, when connected over a wifi network, you can see each other as you talk.  ala Dick Tracy style.  ...  Maybe one day soon, the iphone will be able to facetime over 3g with apple&rsquo;s software built in.  ]]></content:encoded></item><item><title>My monitor has gone crazy&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>universal access</category><dc:date>2011-01-07T10:45:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blackonwhite.php#unique-entry-id-667</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blackonwhite.php#unique-entry-id-667</guid><content:encoded><![CDATA[Will we be able to use the iPhone 4G that we have on the Verizon service, or is the technology different for the Verizon version? &nbsp;

...It's 99.9999% sure that you'll have to buy a new phone. &nbsp;  Verizon's CDMA technology is not known for its use outside the US. &nbsp;]]></content:encoded></item><item><title>Getting rid of iPhoto duplicates</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-01-05T22:45:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotodupsremover.php#unique-entry-id-666</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotodupsremover.php#unique-entry-id-666</guid><content:encoded><![CDATA[Its asking for my MobileMe account name and I have put in my my email. 

...Go to the iTunes store then check the top right hand corner to see what username you are logged in as.  


If that doesn&rsquo;t show you as bening logged in then click on &ldquo;purchased music&rdquo; in the left hand column of iTunes and then select one of the purchased songs.  ]]></content:encoded></item><item><title>Using screen sharing to keep an eye on your child</title><dc:creator>sells@mac.com</dc:creator><category>screen sharing</category><dc:date>2011-01-05T21:43:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screensharingkids.php#unique-entry-id-665</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screensharingkids.php#unique-entry-id-665</guid><content:encoded><![CDATA[I have a contract with Verizon for 3 phones and have been coping for the last few months on a borrowed cell phone because my speaker broke and if I bought a new one it would automatically reset a new contract and at that time I thought if Verizon didn't get an iPhone by January I might switch to AT&T. Now my dilemma is the cost of 3 iPhones compared to being able to "buy one get one free" Droids. 

...I'm already a Verizon customer so your survey wasn't applicable to me, but I will say I have an LG Ally which runs on the Android OS and though I think it's a fairly adequate substitute for he iPhone if you're a Verizon customer, it still pales in comparison to the fluidity, the speed , and ease of use of the iPhone. &nbsp;...  Yes, I have a google calendar in iCal, and I have most (not all) of my music collection on the Ally, but it's not 100% integrated with the rest of my Apple products which I think is something that Google will never be able to successfully address (nor want to) given Google's desire to steal away all Apple consumers from not only the iPhone, but now the MAC as well.
]]></content:encoded></item><item><title>Zappos is Awesome&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-01-05T00:17:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/zapposisawesome.php#unique-entry-id-664</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/zapposisawesome.php#unique-entry-id-664</guid><content:encoded><![CDATA[Hip Tech Gal Erica Sadun wrote a fantastic article today on Time Machine backup.    It addresses just about every point I talk about when it comes to back ing up.  

...Time Machine holds a place in my heart, and it should in yours too]]></content:encoded></item><item><title>Screen Replacement on Apple Devices</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2011-01-03T21:06:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/accidentaldamagetomacbook.php#unique-entry-id-663</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/accidentaldamagetomacbook.php#unique-entry-id-663</guid><content:encoded><![CDATA[My email is black and pictures look like a negative image from old film strips. &nbsp;

...Sounds like someone accidentally enabled the Color inversion feature in Universal Access.  

...You&rsquo;ll see the option to choose black on white or white on black under the Display listing.  
]]></content:encoded></item><item><title>Syncing Contacts to iPad without MobileMe</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>syncing</category><dc:date>2011-01-02T22:08:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usingwire.php#unique-entry-id-662</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usingwire.php#unique-entry-id-662</guid><content:encoded><![CDATA[Duplicates can certainly appear in iPhoto and they are a pain to deal with.  it&rsquo;s not unheard of.    The best way to see if you have duplicates is just browse your iphoto library.    If you find that you have many duplicates and there are too many to delete by hand, there is a piece of software out there called Duplicate Annihilator.  ]]></content:encoded></item><item><title>Moving multiple photos in iPhoto.</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2011-01-02T21:18:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/commandtomultiple.php#unique-entry-id-661</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/commandtomultiple.php#unique-entry-id-661</guid><content:encoded><![CDATA[Now you&rsquo;re going to open a finder window and check the left column to see the child&rsquo;s computer listed.  (both computers have to be on the same network) 


The only thing left is to select share screen and put in the username and password of the admin on that computer.    Note:  They will know you&rsquo;re watching them as you have control of their mouse as well as an icon that appears in the menu bar.  ]]></content:encoded></item><item><title>Downgrading the firmware for airport devices</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2011-01-01T22:32:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/downgradeairport.php#unique-entry-id-660</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/downgradeairport.php#unique-entry-id-660</guid><content:encoded><![CDATA[I grew up wearing my brothers hand-me-downs so new shoes to me consisted of getting his old ones and a roll of duct tape.     Anyway, as I shop for shoes on Zappos I find myself watching those great videos they make on every shoe.  ...  They have a 1 year return policy, virtually any shoe you could imagine, and lots and lots of sales.  ]]></content:encoded></item><item><title>Unauthorized charges online</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2011-01-01T19:54:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unauthchargesonline.php#unique-entry-id-659</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unauthchargesonline.php#unique-entry-id-659</guid><content:encoded><![CDATA[If you remember, it was connected to a desktop because of a crack on the screen.


...I&rsquo;ve moved away from doing the lcd replacements on laptops as it&rsquo;s not really cost effective.  ...  Mac Repair | iPad LCD Repair | iPhone Screen Repair and Parts  They send the box, you ship it off.  ]]></content:encoded></item><item><title>Printing from the iPad</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><category>printers</category><dc:date>2010-12-30T23:19:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printipad.php#unique-entry-id-658</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printipad.php#unique-entry-id-658</guid><content:encoded><![CDATA[I currently have my contacts in my address book (due to sync with my Palm phone via Missing Link). &nbsp;...  I've set up a temporary MobileMe account but I'm not crazy about paying another fee and also if you recall I've never been able to successfully use Safari as a browser. &nbsp;

...You can use a gmail account to do it for free however, to keep things simple just to get started, all you really need to do is select to sync contacts and calendar in iTunes under &ldquo;info&rdquo;.  
]]></content:encoded></item><item><title>Disabling the buttons on a Cinema Display</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-30T22:30:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/disablecindisbuttons.php#unique-entry-id-657</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/disablecindisbuttons.php#unique-entry-id-657</guid><content:encoded><![CDATA[I have held down the command button and highlighter the ones I want to move , and then move one which has a number on it saying 10 but only one moves.


...It looks like only one moves but the number 10 actually means that they are all moving at the same time. &nbsp;

...If you would like to get rid of them, then you would hit command+delete after selecting multiples. &nbsp;]]></content:encoded></item><item><title>Limiting your child&#x27;s time on video games</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-12-29T23:40:12-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/kidvideogames.php#unique-entry-id-656</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/kidvideogames.php#unique-entry-id-656</guid><content:encoded><![CDATA[I have to utilize airport utility or network preferences and that seems to somehow make it work again. &nbsp;...  Do you have any tips on how to make it stop happening?


...I've had several reports of the 7.5.2 airport device update causing the problem. &nbsp;]]></content:encoded></item><item><title>Two drives not showing on the Mac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-28T21:52:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drivesnotshowing.php#unique-entry-id-655</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drivesnotshowing.php#unique-entry-id-655</guid><content:encoded><![CDATA[We are experiencing on line unauthorized technology charges on our bank account. &nbsp;

...If you feel your card or account is being charged by someone that you've not authorized, you should contact the bank asap to have the card canceled or at least investigate the charges to see what is doing it. &nbsp;  Charges often provide 1-800 numbers you can call to find out what it is that's doing it. &nbsp;]]></content:encoded></item><item><title>iStat shows what your computer&#x27;s doing</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-12-28T21:35:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/istatforyourmac.php#unique-entry-id-654</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/istatforyourmac.php#unique-entry-id-654</guid><content:encoded><![CDATA[It&rsquo;s also the most expensive at $10.  it&rsquo;s not well designed but functions and prints to many printers reliably.  ...  HP is first to support printing from the iPad via Apple&rsquo;s method although many of the printers require a firmware upgrade.  (a pain sometimes).    This will all get worked out eventually but if you are looking for something that works well for now, check out Print Central in the iTunes store and look at these HP printers:
]]></content:encoded></item><item><title>Airport Extreme dead?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>Hardware</category><dc:date>2010-12-28T20:59:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extremenolight.php#unique-entry-id-653</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extremenolight.php#unique-entry-id-653</guid><content:encoded><![CDATA[The buttons on the side of my cinema display have stopped working.  

...I think I may have found your answer. &nbsp;  I don't have a cinema display so I can't test it but if this works, it is ridiculous that they would implement this feature this way.
]]></content:encoded></item><item><title>10.5 needed on an older iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-27T22:58:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesrequirement.php#unique-entry-id-652</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesrequirement.php#unique-entry-id-652</guid><content:encoded><![CDATA[I'm just wondering if you've heard of people doing this before and if it causes problems with the modem or wifi. &nbsp;


...The Wii has very weak parental controls and I don&rsquo;t have any experience on the Playstation world so I can&rsquo;t say anything about that.  


...Ultimately you want to use a combination of these with the expectation that you will constantly check to see if your child has found a work around.  ]]></content:encoded></item><item><title>Cameras that work with iMovie</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><category>Hardware</category><dc:date>2010-12-27T22:45:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/camerasforimovie.php#unique-entry-id-651</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/camerasforimovie.php#unique-entry-id-651</guid><content:encoded><![CDATA[I have used these external hard drives for a while in the past to store files; except now all of a sudden they are not picked up by my computers.


...Once you connect them to the other computer, open a program called &ldquo;disk utility&rdquo; in the utilities folder inside the applications folder.  ...  Disk Utility should give you the option to manually mount the drives if they are anywhere close to available.  ]]></content:encoded></item><item><title>MBP not powering on&#xa; &#xa;  My laptop was running when I left for lunch&#x2c; and now it is off and I cannot re boot it.  Any suggestions?&#xa; &#xa;Please help&#x2c;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-20T14:55:33-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpnotpoweringon.php#unique-entry-id-650</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpnotpoweringon.php#unique-entry-id-650</guid><content:encoded><![CDATA[What was the name of that menu tool that runs on top of the screen and lets you know how your mac is running?


...It extracts info from Activity Monitor.  ...  Used to be free but is worth the money if you&rsquo;re into the geeky side of computers. ]]></content:encoded></item><item><title>wps file won&#x27;t open on the mac</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>data transfer</category><dc:date>2010-12-16T13:45:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wpswontopen.php#unique-entry-id-649</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wpswontopen.php#unique-entry-id-649</guid><content:encoded><![CDATA[(Prior to this morning, the light had been flashing amber which I assumed was letiing us know that we had software updates. 

...My experience tells me that those airport extremes are very reliable so I would not rush to pronounce it dead.  ...  So you may try first doing a reset.  (using a paper clip, hold down the back button for a few seconds until the light flashes amber several times then rebuild the network).  ]]></content:encoded></item><item><title>Do you repair damaged iPods and iPhones?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-14T00:14:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipodrepairno.php#unique-entry-id-648</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipodrepairno.php#unique-entry-id-648</guid><content:encoded><![CDATA[I just got a new ipod touch and im trying to sync it.It needs the new version of itunes to work and the new itunes needs mac os x 10.5 or higher to run but i cant get the mac update to download. 

...If it&rsquo;s a PowerPC iMac instead of a more modern intel based iMac then there could be an issue although even the PPC iMacs should run 10.5.  ...  But it sounds most likely like you need to get 10.5 on your machine in order to get the most recent version of iTunes.  ]]></content:encoded></item><item><title>Picures not moving into iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2010-12-13T23:13:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/copypictstohd.php#unique-entry-id-647</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/copypictstohd.php#unique-entry-id-647</guid><content:encoded><![CDATA[When you get a minute, can you tell me if you know of any camcorder brand that is compatible with Apple computers?? &nbsp;  I have tried to do some research but have not had much luck.


I have a Canon DVD camcorder, but I cannot put the video onto my computer, just the still images.... would love to have one that I could edit on my computer.
]]></content:encoded></item><item><title>Finding ram for G5 tower</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-08T21:14:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ramforg5.php#unique-entry-id-646</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ramforg5.php#unique-entry-id-646</guid><content:encoded><![CDATA[&nbsp; My laptop was running when I left for lunch, and now it is off and I cannot re boot it.&nbsp; 

...Be sure to hold it down for several seconds with the battery out. &nbsp; ...  If it still does not boot, replace the battery and try with the battery installed. &nbsp;
]]></content:encoded></item><item><title>MobileMe Calendar upgrade is a go.</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>MobileMe</category><dc:date>2010-12-08T21:06:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upgradingicalmobileme.php#unique-entry-id-645</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upgradingicalmobileme.php#unique-entry-id-645</guid><content:encoded><![CDATA[I have the folder of documents that you retrieved from windows.....but I am unable to open most of them. &nbsp;

...Sometimes when moving documents from windows to the mac, certain files can only be opened on windows and are therefore inoperable on the mac.  ...  You should be able to open this with microsoft word if you have it installed on your computer.  ]]></content:encoded></item><item><title>Macbook Air for a Child?  ummmmm...</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-12-07T22:55:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airforkids.php#unique-entry-id-644</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airforkids.php#unique-entry-id-644</guid><content:encoded><![CDATA[Do you do ipod repairs or know someone who does?


...While I do not do repairs on iphones or ipods generally, there are a few online companies that usually do a good job.  


...Repair Service for Apple's iPod and iPhone | milliamp&trade;
]]></content:encoded></item><item><title>AppleTV says it&#x27;s full (first gen)</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2010-12-07T00:02:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvfull.php#unique-entry-id-642</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvfull.php#unique-entry-id-642</guid><content:encoded><![CDATA[The problem that I am having is that I have another disc with photos (that the Queens papparazzi kids sent me) and I want to use some of those photos in the book as well. &nbsp;

...You may want to first drag the folder or pictures from the disc to the desktop to be sure you&rsquo;ve actually copied it to the hard drive.  

...I can see no reason that iphoto would not have actually copied the pictures the first time unless there is some form or copy protection on them but that seems highly unlikely.  
]]></content:encoded></item><item><title>Adding ram and increasing Hard Drive space for Christmas</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Activity Monitor</category><dc:date>2010-12-06T23:33:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/increasingramandhd.php#unique-entry-id-641</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/increasingramandhd.php#unique-entry-id-641</guid><content:encoded><![CDATA[I was wondering if you knew of a good place, either online or around, that I can find reasonably priced Memory for my G5? ...  Also, it may just be mental, but I've seemed to get better results from apple ram as opposed to generic brands in the past. 

...However, when a manufacturer makes a batch of ram, it goes through the chips and determines each chip&rsquo;s quality then separates them into different levels of quality.  ]]></content:encoded></item><item><title>Changing CNN&#x27;s international preferences and more...</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-12-06T23:17:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changingcnn.php#unique-entry-id-640</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changingcnn.php#unique-entry-id-640</guid><content:encoded><![CDATA[I had a note to email you and see if it is okay for me to now update my ipad and my calendar? 

...I think it&rsquo;s now safe to take the leap into the new method Apple is providing for calendar syncing.  ...  Just make sure you follow the instructions Apple provides on the new calendar syncing when you upgrade your mobileme calendar inside me.com.  ]]></content:encoded></item><item><title>MobileMe wants to merge contacts</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>Address Book</category><dc:date>2010-12-06T22:55:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mmmerging.php#unique-entry-id-639</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mmmerging.php#unique-entry-id-639</guid><content:encoded><![CDATA[I know that it doesn't have much memory but I don't think child needs much and he can use a thumb drive if need be.


...So the macbook air is a wonderful new product from Apple that everyone that has one, loves.  it&rsquo;s a strong contender to take over the macbook....there&rsquo;s just one thing.....


...It&rsquo;s just that the parent in me wants to make sure that the child understands how incredibly cool an opportunity he has if you do decide to go with the macbook air.  
]]></content:encoded></item><item><title>Easy ways to accidently hide email in Apple&#x27;s mail program</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-12-06T22:41:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/accidentlyhideemail.php#unique-entry-id-638</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/accidentlyhideemail.php#unique-entry-id-638</guid><content:encoded><![CDATA[Go to the movies tab and there you may find that you are syncing movies and that may be what is taking up the space.  ...  If you unselect to sync pictures or movies then you can still access this data by choosing the &ldquo;my pictures&rdquo; or &ldquo;my movies&rdquo; tab on the appleTV itself.  


Also, in iTunes, when you have the AppleTV selected, it should show you on a bar on the bottom what is taking up all the space.  ]]></content:encoded></item><item><title>Erase and install from an install disc</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-11-30T21:47:14-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/reformattingleopard.php#unique-entry-id-637</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/reformattingleopard.php#unique-entry-id-637</guid><content:encoded><![CDATA[Go to the movies tab and there you may find that you are syncing movies and that may be what is taking up the space.  ...  If you unselect to sync pictures or movies then you can still access this data by choosing the &ldquo;my pictures&rdquo; or &ldquo;my movies&rdquo; tab on the appleTV itself.  


Also, in iTunes, when you have the AppleTV selected, it should show you on a bar on the bottom what is taking up all the space.  ]]></content:encoded></item><item><title>Right click on Magic Mouse</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-22T18:13:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rightclickonmagicmouse.php#unique-entry-id-636</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rightclickonmagicmouse.php#unique-entry-id-636</guid><content:encoded><![CDATA[UNCC's Apple store has 3 in the 13 in. size. &nbsp;partner needs it to use excel and word and would like to "play" with some of our pictures. &nbsp;  Option 1 has 2 GB memory and 250 GB hard drive; option 2 costs $150 more with 4 GB memory and 250 GB hard drive and SD card slot; option 3 has 4 GB memory, 320 GB hard drive and the SD card slot and costs $300 more than option 2. &nbsp;

...We assume we need a router to do what we want- Gary wants a way to use both a Mac and a non-Mac laptop at same time in several areas of the house. &nbsp;]]></content:encoded></item><item><title>Wireless Scanning still a myth</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-11-22T16:37:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/scanningstillamyth.php#unique-entry-id-635</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/scanningstillamyth.php#unique-entry-id-635</guid><content:encoded><![CDATA[It shows up on every site. it is like when you first decide to sync with Mobile me. one just came up syncing with MobileMe will change more then 25% of your Contacts on this computer below it says contacts &nbsp; add &nbsp;123 &nbsp; modify &nbsp;54 &nbsp; delete 239 then below that cancel, sync contacts.Right now I just cancel and it will go away for about 10 minutes then returns


...After selecting to find and eliminate duplicates in Address Book, your contacts are cleaned up on one computer or device but then those changes need to move to the other devices.  ...  In your case, I logged in to your account and cleaned up duplicates and MobileMe is just trying to set all the rest of the contacts on the other devices straight as well.  ]]></content:encoded></item><item><title>What is the Smartware doing on my computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-22T16:31:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/smartwarefrom%20westerndigital.php#unique-entry-id-634</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/smartwarefrom%20westerndigital.php#unique-entry-id-634</guid><content:encoded><![CDATA[If you double click on it, it will hide or show the current email you&rsquo;ve selected.    

...Another button to watch out for is the small &ldquo;pill&rdquo; shaped button in the top right hand corner.  ...  Not sure if that is what you&rsquo;re experiencing but just thought I&rsquo;d mention it.
]]></content:encoded></item><item><title>Contacts not syncing to Google</title><dc:creator>sells@mac.com</dc:creator><category>cloud</category><category>syncing</category><category>google</category><dc:date>2010-11-21T00:02:01-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlecontacts.php#unique-entry-id-633</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlecontacts.php#unique-entry-id-633</guid><content:encoded><![CDATA[	&bull;	When the "Erase and Install" is complete, I will choose transfer from a Time Machine back up


...Couple of things:  Once booted from the disk if you choose to erase and install then there&rsquo;s no need to use the disk utility from the drop down menu as the drive will be reformatted without doing that.  


...Some application&rsquo;s data on your TM backup will be expecting 10.5.8 so make sure you&rsquo;re up to date.  
]]></content:encoded></item><item><title>Danger Danger&#x21;  Your hard drive is getting too full.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-17T03:45:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdtoofull.php#unique-entry-id-632</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdtoofull.php#unique-entry-id-632</guid><content:encoded><![CDATA[I used to have an option of dictionary (spellcheck) if I right clicked. &nbsp;  Did I lose that with this new mouse?


...When we added the new magic mouse and enabled right click that should act exactly the way your old right click worked including having access to dictionary features when applicable.  ]]></content:encoded></item><item><title>Best Money manager for the Mac?</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2010-11-14T17:54:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mintrocks.php#unique-entry-id-631</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mintrocks.php#unique-entry-id-631</guid><content:encoded><![CDATA[Now what do I put in front of this to ensure that my HP printer scan program will scan right to this folder. &nbsp;

...Another thing to consider looking at your second screen shot is that \ slashes are not used in file path names on a mac.  

...If you are not doing this wirelessly then I&rsquo;m guessing this is an ethernet printer and your computer is also connected to this network via ethernet?  ]]></content:encoded></item><item><title>Recovering deleted files from your trash</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-11-14T17:47:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recoveringemptiedtrash.php#unique-entry-id-630</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recoveringemptiedtrash.php#unique-entry-id-630</guid><content:encoded><![CDATA[Hi, i have a passport for back-ups and backed up a couple of times.   Now suddenly &nbsp;something named smartware showed up and i do not know what it does, neither can i delete it. please advice


...The problem is, some of their drives have this software embedded on the drive in such a way that it will not go away without a good bit of work.  ]]></content:encoded></item><item><title>Google Contacts stopped syncing with Address Book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-11-14T17:40:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlecontactsnotsyncing.php#unique-entry-id-629</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlecontactsnotsyncing.php#unique-entry-id-629</guid><content:encoded><![CDATA[Find one of the contacts you know is not moving to/from the cloud then do a search in apple&rsquo;s Address Book to see if multiple contacts come up.    Sounds like Google prefers that you use the built in sync support in Apple&rsquo;s address book app as opposed to spanning sync or other 3rd party software.    Another thing to try (although we may have tried it already -can&rsquo;t remember) would be to delete all contacts from Google once again and disable spanning sync.  ]]></content:encoded></item><item><title>School website blocked </title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Browsers</category><dc:date>2010-11-14T14:16:47-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/schoolsiteblocked.php#unique-entry-id-628</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/schoolsiteblocked.php#unique-entry-id-628</guid><content:encoded><![CDATA[It is time to either delete some information, move some information to another drive, or get a bigger hard drive.  ...  Using a drive with less that 10% capacity available is not a healthy way to live your computer life.    If the above message is true, that would mean that you have about .05% available and we need to do something about this soon.  
]]></content:encoded></item><item><title>MyBook hard drive dies again</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>Hardware</category><dc:date>2010-11-13T21:20:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mybookisterrible.php#unique-entry-id-627</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mybookisterrible.php#unique-entry-id-627</guid><content:encoded><![CDATA[I am running 2007 and know that it is time to upgrade; but I not sure which version to go with. &nbsp;

...The last version was in 07 like you said but they drug their feet trying to get a new version out that would take advantage of all the features the operating system had to offer.  ...  It&rsquo;s free so you can use it along with anything else you want and it won&rsquo;t effect anything.
]]></content:encoded></item><item><title>Formatting Bootcamp partition and updating to 3.1</title><dc:creator>sells@mac.com</dc:creator><category>Bootcamp</category><dc:date>2010-11-13T17:50:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bootcampupto31.php#unique-entry-id-626</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bootcampupto31.php#unique-entry-id-626</guid><content:encoded><![CDATA[Is it true that when something is deleted from trash, that there is no way to ever retrieve it again?


...Drive Genius is my tool of choice for this.  it&rsquo;s not a guarantee but I&rsquo;ve had success with it in the past.    A good bit of information can also be found here:  Recover Deleted Trash Files on Mac OS X  Recover Files, Emails, Photos, Data Mac - Retrieve Trash Files Mac]]></content:encoded></item><item><title>Mail is not showing the inbox.  Is it stuck talking to the cloud?</title><dc:creator>sells@mac.com</dc:creator><category>Mail</category><dc:date>2010-11-09T21:15:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailstuckforcequit.php#unique-entry-id-625</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailstuckforcequit.php#unique-entry-id-625</guid><content:encoded><![CDATA[I had this problem when you came out before - think you fixed it and for some reason, it is not working again. &nbsp;

...Next also be sure to check to make sure your password and email are correct by clicking on &ldquo;Configure&rdquo; to the right of the Google line.  

...Next also be sure to check to make sure your password and email are correct by clicking on &ldquo;Configure&rdquo; to the right of the Google line.  ]]></content:encoded></item><item><title>VMware can&#x27;t connect to the internet</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>Bootcamp</category><dc:date>2010-11-08T21:07:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/altervmxfile.php#unique-entry-id-624</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/altervmxfile.php#unique-entry-id-624</guid><content:encoded><![CDATA[So I wonder do you have a filtering program that could be preventing the website from loading?    The Mac&rsquo;s parental controls will prevent password protected areas from displaying like amazon.com or ebay.com.    While you can see the front pages and browse, the moment you try to log in, the parental controls will block it.  
]]></content:encoded></item><item><title>Where to find an external CD/DVD burner</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-08T18:10:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/externalcddvdburner.php#unique-entry-id-623</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/externalcddvdburner.php#unique-entry-id-623</guid><content:encoded><![CDATA[I turned my computer off, disconnected the hard drive, reconnected it and turned the computer back on and the hard drive still is not on my desktop. &nbsp;

...As a matter of fact, it&rsquo;s number 2 on my list of worst products.  ...  Every hard drive dies as I always say but that MyBook drive is horrible and I hate it with a passion!
]]></content:encoded></item><item><title>Starting in Xcode from scratch</title><dc:creator>sells@mac.com</dc:creator><category>xcode</category><dc:date>2010-11-08T17:54:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/learningxcode.php#unique-entry-id-622</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/learningxcode.php#unique-entry-id-622</guid><content:encoded><![CDATA[Also, my Installation and Setup Guide for Boot Camp tells me that I need Windows XP or Vista, but the copy I bought at Best Buy today is WIndows 7. 

...Time Machine does a much better job although if you are looking to create a bootcamp partition, time machine will have nothing to do with the windows backup.  

...Now when creating a bootcamp partition, you will first use the bootcamp setup utility in the utilities folder and that will allow you to create the space needed on your drive.  ]]></content:encoded></item><item><title>Removing old time machine data</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2010-11-08T17:38:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removingoldtmdata.php#unique-entry-id-621</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removingoldtmdata.php#unique-entry-id-621</guid><content:encoded><![CDATA[I click the stamp on the bar at the bottom, mail show up on the bar at the top, but the window never opens. 

...You&rsquo;ll know mail is in this state if you choose to quit mail under Mail menu bar but &ldquo;quit mail&rdquo; is greyed out then it&rsquo;s time to force quit.


To force quit applications you&rsquo;ll find &ldquo;force quit&rdquo; under the Black apple in the top left hand corner of your screen.  ]]></content:encoded></item><item><title>Bootcamp vs. Virtualization</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>Bootcamp</category><dc:date>2010-11-07T22:24:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/virtualizationvsbootcamp.php#unique-entry-id-620</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/virtualizationvsbootcamp.php#unique-entry-id-620</guid><content:encoded><![CDATA[It connects fine in Bootcamp but when the Mac is on and VMware is in control, it can not see the internet connection the mac has.  


...Now, drill down to the following folder.  users/library/application support/VMware Fusion/Virtual Machines/Boot camp/%2Fdev%2Fdisk0/  From there, now you will need to right click on the &ldquo;boot camp partition&rdquo; file and choose to show package contents.  ...  You may have to select to show all applications because it may only want to open the file with vmware fusion itself.  ]]></content:encoded></item><item><title>Do you convert tapes to DVDs?  ...No</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-11-07T22:24:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/converttapesno.php#unique-entry-id-619</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/converttapesno.php#unique-entry-id-619</guid><content:encoded><![CDATA[It appears that I can't get an external CD drive that will work from Apple. &nbsp;

...Yes, as CD&rsquo;s and DVD&rsquo;s become more and more obsolete its harder and harder to find external burners.  ...  It&rsquo;s made specifically for the airs and will not work with other mac unless hacked.  ]]></content:encoded></item><item><title>Buying Refurbished from Apple</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-07T22:16:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/refurbishedproducts.php#unique-entry-id-618</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/refurbishedproducts.php#unique-entry-id-618</guid><content:encoded><![CDATA[If he has not yet found Xcode, he can first do so by using the install disc that came with the computer to install the additional developers software.  iOS development is not something I am comfortable in.  

...If he can make it through this then he&rsquo;s serious.  iPhone SDK Tutorial: Build a Simple RSS reader for the iPhone: Apple &laquo;


More on beginning in Xcode:  RSS Reader (Part 2): Creating a new iPhone Xcode project and setting up your environment | dBlog.com.au
]]></content:encoded></item><item><title>Changing Permissions in OS X</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-11-07T21:56:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changepermsissonosx.php#unique-entry-id-617</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changepermsissonosx.php#unique-entry-id-617</guid><content:encoded><![CDATA[Ok, so the time machine drive you are currently using probably contains your old iMac&rsquo;s data as well as the macbook.  ...  You want to think through this carefully first however to be sure that you no longer need old copies of the older iMac&rsquo;s data.  

...If you&rsquo;d like me to purchase that ram, just give me the speed of the processor (available under &ldquo;about this mac&rdquo; under the black apple in the top right hand corner of the computer.)  ]]></content:encoded></item><item><title>Test post</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-11-04T02:19:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/testpost.php#unique-entry-id-616</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/testpost.php#unique-entry-id-616</guid><content:encoded><![CDATA[Ok, so the time machine drive you are currently using probably contains your old iMac&rsquo;s data as well as the macbook.  ...  You want to think through this carefully first however to be sure that you no longer need old copies of the older iMac&rsquo;s data.  

...If you&rsquo;d like me to purchase that ram, just give me the speed of the processor (available under &ldquo;about this mac&rdquo; under the black apple in the top right hand corner of the computer.)  ]]></content:encoded></item><item><title>Ejecting drives properly</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>time machine</category><dc:date>2010-11-03T15:10:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ejectproperly.php#unique-entry-id-615</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ejectproperly.php#unique-entry-id-615</guid><content:encoded><![CDATA[i have about 30 tapes in length from 60mins to 120mins. &nbsp;would like to have them converted to dvd's that i can watch as well as raw data that i can put on the computer to make my own movies. &nbsp;


...Unfortunately, that's not a project that I would have the time to undertake. &nbsp;30 tapes would take quite a while as they must be imported in real time. &nbsp;  There are companies out there that will do this for you but it will cost. &nbsp;]]></content:encoded></item><item><title>Drobo drive gone bad</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-01T22:58:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drobodrivebad.php#unique-entry-id-614</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drobodrivebad.php#unique-entry-id-614</guid><content:encoded><![CDATA[we are thinking about getting an ipod for child (even though neither of us owns one) for xmas. can't afford a brand new one. how reliable are the refurbished ones from mac?


...Refurbished means that someone bought the product but for some reason it was returned, either due to their personal reasons for exchange or because the product was faulty.  ...  And if there was an additional problem, then you could always take it over to the Apple store and they would resolve it there as well.  ]]></content:encoded></item><item><title>iMac running hot</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-11-01T22:26:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imachot.php#unique-entry-id-613</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imachot.php#unique-entry-id-613</guid><content:encoded><![CDATA[There are some pictures on iphoto that I'm not able to share because I don't have "permission" because it is "locked" and I have no idea why. 

...You can use spotlight to find it.  (the magnifying glass in the top right hand corner)  Next, if you still have files whose permissions are set wrong, you can manually reset them.  

...In the case of vectorworks, it may simply be that the permissions of the file are different because you are in a different user.  ]]></content:encoded></item><item><title>Changing the default outgoing ports in mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-11-01T22:04:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailports.php#unique-entry-id-612</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailports.php#unique-entry-id-612</guid><content:encoded><![CDATA[<!--9f07516a66a64cc6a350bc7ba1e5becc-->]]></content:encoded></item><item><title>iTunes LP and Extras gone from the new AppleTV</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2010-11-01T21:45:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/noextrasonitunes.php#unique-entry-id-611</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/noextrasonitunes.php#unique-entry-id-611</guid><content:encoded><![CDATA[I finally unplugged it at 1:15 and it said I was supposed to eject the disk in FINDER before disconnecting and Finder would try and repair any damage that was done...ugh.


...That&rsquo;s a common warning you will see when disconnecting a storage device like a hard drive or USB key from your mac.  ...  Commonly, plugging that TM drive up every day or so will only take a few minutes to complete the backup but in your case, where you went more than a week I&rsquo;m guessing, it can take longer.  ]]></content:encoded></item><item><title>Bootcamp won&#x27;t create a partition.</title><dc:creator>sells@mac.com</dc:creator><category>Bootcamp</category><dc:date>2010-11-01T21:24:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bootcampnotpartitioning.php#unique-entry-id-610</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bootcampnotpartitioning.php#unique-entry-id-610</guid><content:encoded><![CDATA[One of the 1TB HDs in my Drobo is "bad" ... anything I can do to fix it? ...  Am I okay operating with the 3 that are in there until I need more space?


...If the Drobo says it&rsquo;s bad then you need to replace it asap.  ]]></content:encoded></item><item><title>Where&#x27;s my Druid?</title><dc:creator>sells@mac.com</dc:creator><category>Android</category><dc:date>2010-11-01T20:25:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/droidislost.php#unique-entry-id-609</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/droidislost.php#unique-entry-id-609</guid><content:encoded><![CDATA[scotty we just got the hard drive installed and the right back side of the computer is starting to "melt", afraid of burnout...please advise or we would like you to schedule a session....


...As a matter of fact, there are temperature sensors throughout the mac (including one on the hard drive) that monitor heat. &nbsp;...  However if you would like me to take a look at it and perhaps change out the drive if you are unhappy with it's performance, I would be happy to do so.
]]></content:encoded></item><item><title>10.6 killed the printer</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-11-01T19:59:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/106updatedriver.php#unique-entry-id-608</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/106updatedriver.php#unique-entry-id-608</guid><content:encoded><![CDATA[I thought you had set some box to use channel 587, bypassing 25 and 465, but I'm not seeing that now. 

...If you&rsquo;d like to return to the default method instead of using the custom port 587, the way to reach that is to go to mail&rsquo;s preferences, select the account then choose to edit outgoing servers.    Next go to port and change it back to the top choice instead of using the custom port.  
]]></content:encoded></item><item><title>Which laptop for virtualization?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-11-01T19:19:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichmbforvirtualization.php#unique-entry-id-607</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichmbforvirtualization.php#unique-entry-id-607</guid><content:encoded><![CDATA[The new AppleTV is based on Apple&rsquo;s iOS and just as you can&rsquo;t push extras and LP over to iPad or iPhone, you can&rsquo;t view them on the new AppleTV either.  ...  It may be because Apple has moved to the rental only model on the AppleTV going forward and renting a movie will most likely not include extras going forward.  ...  It could also be possible that because the AppleTV is flash based with no means to store data long term, that may not make for a good model to pull over extras or LP info.  ]]></content:encoded></item><item><title>Is the Air ready to replace my MacBook?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-10-26T23:59:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airpurchase.php#unique-entry-id-606</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airpurchase.php#unique-entry-id-606</guid><content:encoded><![CDATA[I then proceeded to run boot camp assistant as well, but when I do, I get the following error message:


...There could be a fast fix we can try first but we may have to work a bit to get things straightened out.  

...It could be that the data on the disk is spread across the partition in such a way that Boot Camp can&rsquo;t create a partition safely enough without the risk of loosing data. 
]]></content:encoded></item><item><title>Express not extending the network</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2010-10-26T23:42:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/use2point4.php#unique-entry-id-605</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/use2point4.php#unique-entry-id-605</guid><content:encoded><![CDATA[Do you happen to know if you can gps a Druid phone?

...Where's My Droid Helps Locate Your Android Phone Near and Far


In most cases you would have to enabled the feature via a software app first.  ]]></content:encoded></item><item><title>Sharing a keyboard and mouse between two computers</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-10-26T22:32:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/teleportorsynergy.php#unique-entry-id-604</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/teleportorsynergy.php#unique-entry-id-604</guid><content:encoded><![CDATA[I agree, and will set up an appointment with you shortly because I also need to install more memory in the computer and would like to do that at the same time. 

...There is another problem that I would like you to look at, namely, the printer, I cannot find it in the operating system according to the instructions, and software such as word and printing from the internet also can not find it, all since the operating system was upgraded.


...It&rsquo;s probably best if you go ahead and delete the old printer from the system preferences/print and fax pane then download the 10.6 driver software from the manufacturer&rsquo;s website.  ]]></content:encoded></item><item><title>USB device not charging</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-10-26T22:20:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usbdevicenotcharging.php#unique-entry-id-603</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usbdevicenotcharging.php#unique-entry-id-603</guid><content:encoded><![CDATA[So if I wanted to get &nbsp;new computer with lots of ram so I could have the windows on my mac, what laptop would you recommend?


...So to run Windows on your mac the way you intend to use it you&rsquo;ll need a piece of software that allows virtualization.  ...  I would suggest you look at the macbook pro line.  ]]></content:encoded></item><item><title>iLife needs Snow Leopard</title><dc:creator>sells@mac.com</dc:creator><category>iLife</category><dc:date>2010-10-26T22:12:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ilfesnowleopard.php#unique-entry-id-602</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ilfesnowleopard.php#unique-entry-id-602</guid><content:encoded><![CDATA[So if I wanted to get &nbsp;new computer with lots of ram so I could have the windows on my mac, what laptop would you recommend?


...So to run Windows on your mac the way you intend to use it you&rsquo;ll need a piece of software that allows virtualization.  ...  I would suggest you look at the macbook pro line.  ]]></content:encoded></item><item><title>Canon Scanner using Image Capture</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-10-26T21:29:01-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/canonwithimagecapture.php#unique-entry-id-601</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/canonwithimagecapture.php#unique-entry-id-601</guid><content:encoded><![CDATA[Yes, most likely the reason that it&rsquo;s not allowing you to extend the network is because the radio channel selection is set to manual.  ...  The difference between the two is basically as follows:  5ghz allows for a larger amount of data (larger bandwidth) to pass through the network but with a shorter range.  

...Of course we also need to consider whether the printer is USB directly into one of your airport devices or if it&rsquo;s wirelessly joined to the network.  ]]></content:encoded></item><item><title>Printer won&#x27;t print from Windows via bonjour print wizard</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-10-17T18:53:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/windowsbonjourprinternotprinting.php#unique-entry-id-600</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/windowsbonjourprinternotprinting.php#unique-entry-id-600</guid><content:encoded><![CDATA[Title: How to turn your dual-monitor PC into a dual mac-PC system


Link: http://lifehacker.com/106123/how-to-turn-your-dual+monitor-pc-into-a-dual-mac+pc-system


...You just need to be ready to work with it from time to time as updates that come down the stream will most likely break its functionality.  ]]></content:encoded></item><item><title>CCDS is not growing with the times</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-10-17T15:54:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ccdsheadinthesand.php#unique-entry-id-599</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ccdsheadinthesand.php#unique-entry-id-599</guid><content:encoded><![CDATA[I have bought a hd radio that needs to be charged with a usb port on the computer...

...Some USB ports supply a different rate of power and do a better/worse job than others at charging devices.  ...  If you are using a USB hub then you would need to be sure it&rsquo;s a powered hub.  ]]></content:encoded></item><item><title>Replacing an old G5 iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-10-17T15:45:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/replacingG5.php#unique-entry-id-598</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/replacingG5.php#unique-entry-id-598</guid><content:encoded><![CDATA[There&rsquo;s just not much that jumps out at me that says &ldquo;I must have this!&rdquo;.  ...  There are some new printer features that are nice and wireless scanning seems to be much more reliable as well.  ...  I&rsquo;ll post it on my site here.  (that is if you haven&rsquo;t returned it)  The Apple Store&rsquo;s policy is generally no returns on open box software.
]]></content:encoded></item><item><title>MobileMe calendar out of Beta but don&#x27;t fall for it&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>iCal</category><dc:date>2010-10-14T23:18:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mmbetaofical.php#unique-entry-id-597</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mmbetaofical.php#unique-entry-id-597</guid><content:encoded><![CDATA[Sorry to bother you but I am trying to find the website (or link) you used when showing me how to scan with my canon printer? &nbsp;

...It&rsquo;s a handy program that will work well with most printer/scanners that are directly plugged in over USB.  ...  In general if you have a canon or an epson, you are best keeping them directly plugged in to a USB port.  ]]></content:encoded></item><item><title>Consider OpenDNS as an alternative to Parental Controls</title><dc:creator>sells@mac.com</dc:creator><category>OpenDNS</category><category>parental controls</category><dc:date>2010-10-14T20:23:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/opendnsrises.php#unique-entry-id-596</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/opendnsrises.php#unique-entry-id-596</guid><content:encoded><![CDATA[I set up the bonjour and it shows up, but when I print, it shows, printing, then print error. 

...When you added it through bonjour, did it find its own printer or choose a generic one? &nbsp;...  If that doesn&rsquo;t work then try to manually select the print driver in bonjour print wizard.  ]]></content:encoded></item><item><title>Use Font Book to find corrupt fonts</title><dc:creator>sells@mac.com</dc:creator><category>fonts</category><dc:date>2010-10-14T20:10:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/validateusingfontbook.php#unique-entry-id-595</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/validateusingfontbook.php#unique-entry-id-595</guid><content:encoded><![CDATA[I set up the bonjour and it shows up, but when I print, it shows, printing, then print error. 

...When you added it through bonjour, did it find its own printer or choose a generic one? &nbsp;...  If that doesn&rsquo;t work then try to manually select the print driver in bonjour print wizard.  ]]></content:encoded></item><item><title>Private Browsing will hide your tracks</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2010-10-13T00:19:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/privatebrowsing.php#unique-entry-id-594</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/privatebrowsing.php#unique-entry-id-594</guid><content:encoded><![CDATA[i have a question for you, mike and i are going to get another computer (you knew we would have to soon). ...  we will be using it as our main home computer (the G5 will go upstairs w/ the kids). we'll be doing alot of graphic design and photo work, including adding the new 'by design'..? 

...You don't need to upgrade anything and the entry model is more than enough for the next several years. &nbsp;
]]></content:encoded></item><item><title>Airports come in different versions&#x2c; and that&#x27;s not all that great</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2010-10-12T23:51:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gvsnnetworking.php#unique-entry-id-593</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gvsnnetworking.php#unique-entry-id-593</guid><content:encoded><![CDATA[This is because the new syncing system is based on a method called CalDAV and your iCal database has to be rebuilt to reflect the online calendar.    If the calendar remain absent then the next step is to go to iCal&rsquo;s preferences and select to add an account by hitting the &ldquo;plus&rdquo; button then enter your mobileme info.  

...If you feel like you just have to see what is so great about the new ical online and you just can&rsquo;t stand it, you better back up first.  ]]></content:encoded></item><item><title>What do the blue dots mean?  Quitting applications</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2010-10-12T23:39:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bluedotsindock.php#unique-entry-id-592</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bluedotsindock.php#unique-entry-id-592</guid><content:encoded><![CDATA[So at last I&rsquo;ve found a great alternative to Snow Leopard&rsquo;s parental control bug where your child is protected from content on the web including https sites such as gmail.com, me.com or perhaps their own school&rsquo;s website.    Anything that requires a username and password is blocked by 10.5 and 10.6&rsquo;s parental controls.  ...  It seems to do a better job filtering the bad stuff.  it also allows your child to email you from the forbidden site and ask permission to have access.  ]]></content:encoded></item><item><title>Dropbox to be installed on PC as well as mac</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2010-10-12T23:21:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxinstallonPC.php#unique-entry-id-591</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxinstallonPC.php#unique-entry-id-591</guid><content:encoded><![CDATA[So Apple&rsquo;s font book is a pretty nice alternative to the over zealous Extensis Fusion Suitcase hog of a program.  (not a fan)  You can always drag new fonts into font book (or select to add from the menu) and font book will verify whether the font is worthy of being installed.    But if you are scared the font will do damage but you&rsquo;r just not sure which one it is out of the hundreds you have, you can always point font book to a folder and have it scan for bad fonts before they&rsquo;re installed.  

...While Font Book is free, the alternative is Font Doctor from extensis but at $60 I think I&rsquo;d stick with Font Book.]]></content:encoded></item><item><title>iCal wants to erase more data than expected</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>syncing</category><category>MobileMe</category><dc:date>2010-10-12T22:58:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icaltooambitious.php#unique-entry-id-590</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icaltooambitious.php#unique-entry-id-590</guid><content:encoded><![CDATA[I would like to erase my history so others cananot see where I have been


...But you&rsquo;ll have to enable it every time you want to start a session of surfing.  

...If you&rsquo;re looking to erase your history.  (maybe you forgot to turn on private browsing) you can do so by choosing &ldquo;clear history&rdquo; under the &ldquo;history&rdquo; drop down in the menu bar.  
]]></content:encoded></item><item><title>iPhone won&#x27;t show on new Mac. </title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iTunes/iPod</category><dc:date>2010-10-12T22:55:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonenoshowonnewcomputer.php#unique-entry-id-589</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonenoshowonnewcomputer.php#unique-entry-id-589</guid><content:encoded><![CDATA[When I am in the mancave where the airport is, it appears that I do not connect to this airport, but to the one in the upstairs office. &nbsp;

...The WAN error means you are allowed to adjust your router&rsquo;s settings without being plugged in to it the Double NAT error means that two devices (the modem and the router) are trying to hand out IP addresses.  

...If you would like to reset the computer&rsquo;s airport memory, there are files we can toss out if you&rsquo;d like to explore that.  ]]></content:encoded></item><item><title>Setting up a server and HD video</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><dc:date>2010-10-05T21:43:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/serverandhdvideo.php#unique-entry-id-588</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/serverandhdvideo.php#unique-entry-id-588</guid><content:encoded><![CDATA[I tried to use right click &nbsp;like on my old computer but this does not seem to work.Thanks


...If you have right click enabled on your mouse, you can right click on the icon and choose to &ldquo;quit&rdquo;.   ...  Another way is to simply choose to &ldquo;quit application&rdquo; in the menu bar under the name of the application.  ]]></content:encoded></item><item><title>Jobs stuck in the printer que</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-10-05T20:35:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/jobstuckinque.php#unique-entry-id-587</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/jobstuckinque.php#unique-entry-id-587</guid><content:encoded><![CDATA[If you have not yet done so, you&rsquo;ll need to install dropbox on your PC.  www.dropbox.com  You&rsquo;ll use the same email and password to install this dropbox.  ...  Once Dropbox is installed on the PC you&rsquo;ll see a &ldquo;My dropbox&rdquo; folder in the my documents area.    Now any files (up to 2 gigs) you put in either folder on the mac or the PC will show on the other.  ]]></content:encoded></item><item><title>Adding a printer via Ethernet</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>networking</category><dc:date>2010-10-03T00:57:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addprinterviaethernet.php#unique-entry-id-586</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addprinterviaethernet.php#unique-entry-id-586</guid><content:encoded><![CDATA[You may first want to back up your calendar in iCal by going under &ldquo;file&rdquo; in the menu bar then &ldquo;export&rdquo; then select &ldquo;ical archive&rdquo;.  

...If if you feel it is an error then you can overide the command by pushing your known good copy of your calendar on your computer back up to the mobileme server therefore replacing whatever is up there currently.  

...The last thing to consider is that if you have another computer or device that is also syncing via mobileme, you may want to go to that device and have it do the opposite.  ]]></content:encoded></item><item><title>Time machine warning....and....moving to a laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>time machine</category><dc:date>2010-10-03T00:49:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movetolaptop.php#unique-entry-id-585</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movetolaptop.php#unique-entry-id-585</guid><content:encoded><![CDATA[How do I sync my iPhone with this iMac. &nbsp;  It will not recognize it when I plug it in.


...Most likely you may need to update iTunes so be sure you&rsquo;ve run your updates for the entire computer. (including the operating system updates)  Use &ldquo;software update&rdquo; under the black apple in the top left hand corner of the screen.  ]]></content:encoded></item><item><title>Xmarks is closing down</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><category>syncing</category><dc:date>2010-10-03T00:13:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xmarksshuttingdown.php#unique-entry-id-584</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xmarksshuttingdown.php#unique-entry-id-584</guid><content:encoded><![CDATA[Do you have any preferred setups for a mac mini server and external raid system? &nbsp;

...While it&rsquo;s not exactly a RAID, the Drobo is a good way to go and there are many variants to choose from.    If you are editing with Final Cut then you may also want to check out Final Cut Server as well.  ]]></content:encoded></item><item><title>Make your card YOUR card in address book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-09-29T23:34:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/editvcard.php#unique-entry-id-583</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/editvcard.php#unique-entry-id-583</guid><content:encoded><![CDATA[When I get the new notebook (MacRumors say a new one is due soon) I&rsquo;ll have you out for real hours.&nbsp;   In the meantime, what do I do with this message.   I can&rsquo;t seem to do anything to either print or clear out these old jobs.&nbsp; ]]></content:encoded></item><item><title>Removing old email address history</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-09-29T11:57:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removingoldemailaddresses.php#unique-entry-id-582</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removingoldemailaddresses.php#unique-entry-id-582</guid><content:encoded><![CDATA[I&rsquo;ve never seen a USB cable that&rsquo;s yellow so that tells me you are most likely connecting your printer via ethernet.  ...  If you have a USB cable you may find it easier to add the printer but if you need to use ethernet for some reason then here&rsquo;s the most likely step you&rsquo;re missing.  


...Now that you&rsquo;ve found your way here, type in the IP address you found on the printer&rsquo;s print out and once you&rsquo;ve done that you should see the actual printer type show up in the lower field.  ]]></content:encoded></item><item><title>Transfering the flag&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><category>time machine</category><dc:date>2010-09-29T11:40:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/transtheflag.php#unique-entry-id-581</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/transtheflag.php#unique-entry-id-581</guid><content:encoded><![CDATA[I had always presumed I would get another iMac but am wondering whether it is possible to commit to a good laptop. ...  There is something appealing to having all the pictures I might want to work on with me when I travel.


...You may consider moving to a macbook pro and also purchasing (or getting your hands on) a second montior.  ]]></content:encoded></item><item><title>Exchange calendar in iCal.</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><category>exchange</category><dc:date>2010-09-28T23:00:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalexchange.php#unique-entry-id-580</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalexchange.php#unique-entry-id-580</guid><content:encoded><![CDATA[	&bull;	Browser Sync AlternativesWhile you may have to give up cross-browser sync when Xmarks goes away, there are a lot of good browser-specific sync options available:


...They&rsquo;ve done a pretty good job of showing secondary methods for syncing like browsers but nothing works as well as xmarks when it comes to cross browser syncing.    You can continue to use mobileme for Safari but there&rsquo;s no easy way (currently that I am aware of) that cross syncs with Chrome or Firefox.  ]]></content:encoded></item><item><title>Hard Disk is getting full...you better do something very soon.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2010-09-28T22:35:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/harddrivefull.php#unique-entry-id-579</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/harddrivefull.php#unique-entry-id-579</guid><content:encoded><![CDATA[To edit contact information in Address Book, use the &ldquo;edit&rdquo; key then delete the info in the first contact.  ...  Now go to your own card and add the email in just as you did on the other card by using the edit key.    If you have not assigned your card to be you, you can do so while you have it selected by going under &ldquo;card&rdquo; in the menu bar then select &ldquo;make this my card&rdquo;.  ]]></content:encoded></item><item><title>Trouble booting from external drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>general troubleshooting</category><category>Snow Leopard</category><dc:date>2010-09-24T23:37:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/externaldrivenotbooting.php#unique-entry-id-578</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/externaldrivenotbooting.php#unique-entry-id-578</guid><content:encoded><![CDATA[I have a contact that divorced, therefore has new contact info, but everytime I pull her up, the old email still comes up - EVEN THOUGH I DELETED IT 100 TIMES. &nbsp;

...So besides making sure an email address is out of the address book.  (do a search in address book under a couple of different queries to be totally sure, like searching by last name, first name, etc...  there is one more place that the old email address will hide.  ...  Now search in that window and you should find the person&rsquo;s old email.  ]]></content:encoded></item><item><title>Is Clear internet service ready for prime time?</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>ISPs</category><dc:date>2010-09-23T13:57:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/clearinfo.php#unique-entry-id-577</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/clearinfo.php#unique-entry-id-577</guid><content:encoded><![CDATA[	Scotty-my computer is going to go pretty quick I think...the lines are starting to show up more and more lately-just so I am ready.......  Anything else I should do before it goes on its merry way to make things easier for a new computer?


...Most likely the drive is fine as well so you can just transfer the info to the new computer via firewire cable when you get the new one. &nbsp;]]></content:encoded></item><item><title>Repairing Disk permissions and ARD</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-09-23T10:33:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/repairdiskpermard.php#unique-entry-id-576</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/repairdiskpermard.php#unique-entry-id-576</guid><content:encoded><![CDATA[1. the iphone calendar is on an exchange server from work (bourne partners). i is not synching with the apple cord to the ical on the mac or through mobile me.


...While you can view and edit your exchange calendar on the iphone, those changes will not show in iCal on your computer because iCal is not setup to read the exchange server calendar yet.  ...  Note that you may now see 2 of the same calendar on your iphone but you can just choose to hide the native exchange calendar and only show the ical (now editable) one.  
]]></content:encoded></item><item><title>Reseting the print system</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-09-21T23:27:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetprintsystem.php#unique-entry-id-575</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetprintsystem.php#unique-entry-id-575</guid><content:encoded><![CDATA[Your computer is trying to tell you that you&rsquo;ve acquired more pictures, movies, music, and documents than your hard drive is able to hold.  

...If you would like to put a larger hard drive in I can do that for you.  


Either way, you need to address this because if you don&rsquo;t, you run the risk of running into serious trouble.]]></content:encoded></item><item><title>Syncing the Blackberry to a Mac</title><dc:creator>sells@mac.com</dc:creator><category>Blackberry</category><dc:date>2010-09-21T23:15:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bbdesktopmanisok.php#unique-entry-id-574</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bbdesktopmanisok.php#unique-entry-id-574</guid><content:encoded><![CDATA[If you&rsquo;re having trouble booting from a recently installed external FW drive here&rsquo;s something to consider.  

...Click Options and be sure to select GUID if you&rsquo;re booting an intel based Mac.    Some drives factory-ship with other schemes therefore denying a bootable firewire drive from working even though the OS seemed to install.
]]></content:encoded></item><item><title>iDVD produced a blurry DVD</title><dc:creator>sells@mac.com</dc:creator><category>iDVD</category><category>iMovie</category><dc:date>2010-09-21T23:05:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/idvdblurry.php#unique-entry-id-573</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/idvdblurry.php#unique-entry-id-573</guid><content:encoded><![CDATA[Hi Scott,&nbsp; you evaluated our home service a few week back and found our windstream server to be a little slow.&nbsp; 

...I have to say currently have zero clients in Charlotte and the surrounding area that have the Clear service.  ...  I would still have to say that at this point, Time Warner is the best thing going although ATT&rsquo;s uverse has been installed on several of my clients networks and they have been very happy.  ]]></content:encoded></item><item><title>Hard drive disappeared after 10.6 update</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>networking</category><dc:date>2010-09-21T22:53:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesmediafolderpath.php#unique-entry-id-572</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesmediafolderpath.php#unique-entry-id-572</guid><content:encoded><![CDATA[Hi Scott,&nbsp; you evaluated our home service a few week back and found our windstream server to be a little slow.&nbsp; 

...I have to say currently have zero clients in Charlotte and the surrounding area that have the Clear service.  ...  I would still have to say that at this point, Time Warner is the best thing going although ATT&rsquo;s uverse has been installed on several of my clients networks and they have been very happy.  ]]></content:encoded></item><item><title>MobileMe Duplicates...what else is new?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-09-21T22:35:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mmdupsagain.php#unique-entry-id-571</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mmdupsagain.php#unique-entry-id-571</guid><content:encoded><![CDATA[Since your visit we have not been able to print from my laptop or the iMac. 

...Sometimes the easiest thing to do in solving the printer issues is to delete the printer and re-add it.  ...  If you are still having issues by next monday then join me online on Monday evening for my town hall and I may be able to help you out via the webinar.  
]]></content:encoded></item><item><title>Connecting a Mac Mini to an old monitor</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><category>Hardware</category><dc:date>2010-09-21T11:16:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macminitooldmonitor.php#unique-entry-id-570</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macminitooldmonitor.php#unique-entry-id-570</guid><content:encoded><![CDATA[Since your visit we have not been able to print from my laptop or the iMac. 

...Sometimes the easiest thing to do in solving the printer issues is to delete the printer and re-add it.  ...  If you are still having issues by next monday then join me online on Monday evening for my town hall and I may be able to help you out via the webinar.  
]]></content:encoded></item><item><title>Time Machine failing backup</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2010-09-20T22:26:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmbackupfailingchangename.php#unique-entry-id-569</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmbackupfailingchangename.php#unique-entry-id-569</guid><content:encoded><![CDATA[This was helpful and I recorded the i-movie to a high quality Memorex 4.7GB high quality DVD yesterday. 

...When you imported the material from the original disc, it&rsquo;s possible that the screen resolution the program you used to import was set to a lower resolution than what you wanted.  

...The format you chose when you created the imovie project was set to 4:3 but the original video was shot in 16:9 or vise versa.  
]]></content:encoded></item><item><title>Camera monitoring software for the mac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-09-20T22:16:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/evocam.php#unique-entry-id-568</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/evocam.php#unique-entry-id-568</guid><content:encoded><![CDATA[The hard drive that was attached to my network via a USB hub, disappeared from my desktop and is now not able to accept tunes purchased from the i-store on to my i-phone.


...They are also not visible to my HP windows computer on the network, whereas before the upgrade they were accessible and could be played on the HP computer.


...However, one thing you could check would be to check the path in the itunes preferences under Advanced.  iTunes may be looking for your library in a different file path.  
]]></content:encoded></item><item><title>Use iDVD to make a watchable DVD on a standard DVD player</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><category>iDVD</category><dc:date>2010-09-17T10:45:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/useidvd.php#unique-entry-id-567</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/useidvd.php#unique-entry-id-567</guid><content:encoded><![CDATA[One common occurance is that itunes is syncing your contacts via the usb cable and mobileme is syncing them via the cloud therefore two entries of each exist.  ...  With your iphone or ipad connected, select the &ldquo;info&rdquo; tab in itunes and be sure that both check boxes for calendars and contacts are unchecked.


...I involves using system preferences Mobilme sync tab and selecting to replace data on each of the computers and the cloud.  ]]></content:encoded></item><item><title>Buying a used mac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-09-16T15:31:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingused.php#unique-entry-id-566</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingused.php#unique-entry-id-566</guid><content:encoded><![CDATA[One common occurance is that itunes is syncing your contacts via the usb cable and mobileme is syncing them via the cloud therefore two entries of each exist.  ...  With your iphone or ipad connected, select the &ldquo;info&rdquo; tab in itunes and be sure that both check boxes for calendars and contacts are unchecked.


...I involves using system preferences Mobilme sync tab and selecting to replace data on each of the computers and the cloud.  ]]></content:encoded></item><item><title>Windstream sucks</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-09-16T15:20:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/alltelvswindstream.php#unique-entry-id-565</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/alltelvswindstream.php#unique-entry-id-565</guid><content:encoded><![CDATA[Either a: the data on your computer has an issue and can not be written to the external drive or b:  the data on the hard drive has an issue and can not be managed.  

...It would be even better if we just erased the external drive but we will just delete the backup folder for now.  


...If the data on your computer is the problem then we&rsquo;re heading to part 2.
]]></content:encoded></item><item><title>Gmail stopped working</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-09-16T15:13:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailstoppedworking.php#unique-entry-id-564</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailstoppedworking.php#unique-entry-id-564</guid><content:encoded><![CDATA[Do you no how to set up cameras on the network so I can access remotely n record ?


...I think the best choice out there for the mac is EvoCam.    It&rsquo;s software that controls a camera (purchased separately) from the web.  ]]></content:encoded></item><item><title>Printer failing...on it&#x27;s last legs</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-09-10T12:04:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpprintererrorcodes.php#unique-entry-id-563</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpprintererrorcodes.php#unique-entry-id-563</guid><content:encoded><![CDATA[We can play in on the computer and also through our playstation on TV but not using our DVD player. 

...In order to get a standard home DVD player to play the disc it needs to be encoded in DVD language.  ...  In order to get your computer to burn the DVD into a standard format that a DVD player will be able to read you&rsquo;ll need to export the movie from iMovie into iDVD.  iDVD will be able to make an actual disc that the standard player can read.  ]]></content:encoded></item><item><title>Deleting an email account from Mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-09-05T12:25:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingaolaccountfrommail.php#unique-entry-id-562</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingaolaccountfrommail.php#unique-entry-id-562</guid><content:encoded><![CDATA[So when buying a used mac, you want to get at least a core 2 duo chip. &nbsp;eBay is a fine way to go. &nbsp;  Don't be fooled by sellers trying to increase the price of the machine boasting that it has certain software on it already. &nbsp;...  I think you are probably best suited for a 21" but if you find a better deal on a 24" then get it. &nbsp;]]></content:encoded></item><item><title>Does a new router change my mobileme setup?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-09-01T22:25:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newrouterandmobileme.php#unique-entry-id-561</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newrouterandmobileme.php#unique-entry-id-561</guid><content:encoded><![CDATA[I am willing to send you a check for your time if you think you can help me.&nbsp;


...It could be that windstream does not agree with the outgoing mail server(s) you have set up for certain email accounts.  

...Not sure what the relationship with alltel vs. windstream is but we may be able to get it worked out but I&rsquo;d most likely need to be there in person to solve it.  ]]></content:encoded></item><item><title>Setting up PHP&#x2c; MySQL and Apache</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><dc:date>2010-09-01T22:22:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/phpsqlapache.php#unique-entry-id-560</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/phpsqlapache.php#unique-entry-id-560</guid><content:encoded><![CDATA[It just like before when you had to come over and fix it. &nbsp;

...We could probably fix it during my monday night help session but if you would like to try on your own, the easiest thing to do would be to delete the gmail account and readd it again.  ...  If you are running 10.6 Snow Leopard, apple&rsquo;s mail program will automatically configure your Gmail as IMAP and you may have solved the problem.  
]]></content:encoded></item><item><title>iPhone has lost service but not data</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-09-01T21:54:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lostcelltower.php#unique-entry-id-559</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lostcelltower.php#unique-entry-id-559</guid><content:encoded><![CDATA[Hi... my printer is saying that "the ink system has failed and can no longer print" &nbsp;Do you know what this means?? &nbsp;

...However, it could mean that your printer may have come to the end of its life.


...Error Message Displays on the Control Panel HP Photosmart 8250 Printer - HP Customer Care (United States - English)]]></content:encoded></item><item><title>Time Machine not completing the backup</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2010-08-31T23:11:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmnotcompleting.php#unique-entry-id-558</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmnotcompleting.php#unique-entry-id-558</guid><content:encoded><![CDATA[I'm working on things to be addressed when I book another session w/you, but I'd like to know how to separate my AOL account from my Road Runner Account - you combined them on my mail site and it just doesn't work for me - I want no AOL mail to come in on the mail site - only on AOL when I sign onto AOL.&nbsp; 

...Next, you&rsquo;ll select the accounts tab and that will get you to the area that lists all accounts currently managed in mail.  ...  Since you are talking about AOL, it is IMAP based which means it will not alter your email on the AOL server at all and it should continue to come in where you were previously checking your AOL mail as always.  
]]></content:encoded></item><item><title>Adding and organizing bookmarks in Firefox.</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2010-08-31T17:14:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addbookmarkfirefox.php#unique-entry-id-556</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addbookmarkfirefox.php#unique-entry-id-556</guid><content:encoded><![CDATA[Rather than upgrade to a MacBook now since MSOffice 2011 is not ready for the Mac, I went ahead and changed out the router with an Net Gear.&nbsp; 

...You should not have to do anything at all to your mobileme account as the router is an independent from content you get from the web. &nbsp;  Once your computers and devices are back online, regardless of what router they are using to connect to the internet, your mobileme services will continue to sync in the background.  ]]></content:encoded></item><item><title>Replacement battery for older Macbook pro</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-30T22:42:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/replacebattformbp.php#unique-entry-id-555</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/replacebattformbp.php#unique-entry-id-555</guid><content:encoded><![CDATA[I'm switching from Windows to MAC and will pay someone to assist in setting up Eclipse, Apache, and MySQL on my MAcBook PRO


...It's a bit of a process and takes quite a bit of attention to detail but can be done if you are good at following instructions. &nbsp;


...Each of the above examples are based on Leopard but should be fine with Snow Leopard as Apple hasn't changed server architecture very much from 10.5 to 10.6. &nbsp;]]></content:encoded></item><item><title>Moving contacts between virtual machines</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-08-30T22:24:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/exportcontactsinoutlook.php#unique-entry-id-554</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/exportcontactsinoutlook.php#unique-entry-id-554</guid><content:encoded><![CDATA[My question: &nbsp;I don't think I did anything originally, but my I-phone was all of a sudden not syncing with my calendar. &nbsp;...  Then I checked the calendar box and the mail box, and it synced my calendar, but ever since, my phone says it has "no service" and will not allow me to call out or receive calls. &nbsp;&nbsp;

...Sounds like your phone has lost the signal to the ATT cell tower near by but is still on your wireless network.  ]]></content:encoded></item><item><title>Screen sharing to the iPad?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-08-30T22:12:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadscreensharing.php#unique-entry-id-553</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadscreensharing.php#unique-entry-id-553</guid><content:encoded><![CDATA[As far as time machine not backing up, I would suggest you may want to erase the Time Machine drive using Disk Utility and even rename the drive.  ...  Time Machine can sometimes run into problems when it tries to rejoin a previous backup from a new system like we&rsquo;ve done in your case.  

...Let&rsquo;s just call it a fluke for now but it you see them again and again, that&rsquo;s a sign that the video card (embedded on the logic board) is failing.  ]]></content:encoded></item><item><title>Parallels slow on the Mac</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>quicken/quickbooks</category><dc:date>2010-08-29T23:39:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/qbslowinparallels.php#unique-entry-id-552</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/qbslowinparallels.php#unique-entry-id-552</guid><content:encoded><![CDATA[To add a bookmark to Firefox you&rsquo;ll want to click on the star on the right hand side of the url bar at the top.    You&rsquo;ll then see a drop down menu where you&rsquo;ll be able to select where to save the bookmark.


...Now you&rsquo;ll be presented with a window showing all your bookmark folders and from there you&rsquo;ll be able to select each bookmark and either move or delete it.
]]></content:encoded></item><item><title>Shared folders between users</title><dc:creator>sells@mac.com</dc:creator><category>file sharing</category><dc:date>2010-08-29T01:15:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sharedappsandfolders.php#unique-entry-id-551</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sharedappsandfolders.php#unique-entry-id-551</guid><content:encoded><![CDATA[I am trying to figure out which battery to order for daughter&rsquo;s Mac BookPro, and striking out! &nbsp;  All I know is that it is the 15 inch Mac Book Pro, 1. &nbsp;  I have a serial number for her current battery, but cannot figure out all the other stuff they are asking for on the batterytech.com website. &nbsp;
]]></content:encoded></item><item><title>FW mode and time machine help</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>file sharing</category><dc:date>2010-08-28T23:34:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fwmodeandtm.php#unique-entry-id-550</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fwmodeandtm.php#unique-entry-id-550</guid><content:encoded><![CDATA[How do I get my all my contacts that were saved in my outlook email?&nbsp; 

...Go over to that virtual machine and export them using outlook into a .pst file. &nbsp;...  Now drag that .pst file into the Windows area and choose to import that pst file into Outlook. &nbsp;]]></content:encoded></item><item><title>Video Camera and Parental Controls</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2010-08-28T23:21:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vidcamparentalcontrols.php#unique-entry-id-549</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vidcamparentalcontrols.php#unique-entry-id-549</guid><content:encoded><![CDATA[Currently there is no way to share the ipad screen with your computer or vise versa.    You can however, use an application called GoToMeeting on the iPad that will allow you to view another computer&rsquo;s screen on your iPad.    It&rsquo;s a paid service and not really exactly what you are looking for I&rsquo;m thinking but the technology is out there.  ]]></content:encoded></item><item><title>Installing ram in an iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-27T01:31:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/raminstallvid.php#unique-entry-id-548</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/raminstallvid.php#unique-entry-id-548</guid><content:encoded><![CDATA[I was wondering if you could help me address them or if you are not able to is there someone you can direct me to?


...If the problem is however, related to the Mac, then I should be able to help solve what's going on. &nbsp;

...It&rsquo;s not a bad idea to have a backup virtual machine (install of Windows) and a backup of your QB data just to be safe in case you get into a pinch.  
]]></content:encoded></item><item><title>How much memory for VMware?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-08-27T00:07:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/memforvmware%20.php#unique-entry-id-547</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/memforvmware%20.php#unique-entry-id-547</guid><content:encoded><![CDATA[I was able to get all of my settings, calendar, contacts, etc. on that user, but I'm not able to access his applications and the other files of mine that I have stored on his user account. &nbsp;

...To correct this problem, should it occur, select the file, choose &ldquo;Get Info&rdquo; from the menu bar under file I believe, then add yourself as a user by clicking the Plus button in the bottom left hand corner where you see &ldquo;permissions&rdquo;.  

...Simply turn on home sharing in his itunes on his side then log into your user (while his user is still on)...{fast user switching must be turned on in system prefs to be able to log into multiple accounts}...then turn on home sharing in your itunes.  ]]></content:encoded></item><item><title>Long FireWire Cables</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-27T00:02:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/longfw.php#unique-entry-id-546</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/longfw.php#unique-entry-id-546</guid><content:encoded><![CDATA[I bought a firewire cord the salesman recommended; however, when I hook it up between the 2 computers, neither the laptop or the desktop recognize the other and thus I do not know how to transfer, for example, a large video file movie I made on the laptop to the desktop so I can edit it.


...While it&rsquo;s very easy to network macs in your home, sometimes you have a really big file like a video that you&rsquo;d like to move from one computer to the other as fast as possible.  

...Now you&rsquo;ll see on the computer that is powered on normally, a hard drive icon on your desktop representing the computer in target disk mode.  ]]></content:encoded></item><item><title>Stolen computer privacy issue</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-08-13T14:02:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/stolencomputerpriv.php#unique-entry-id-545</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/stolencomputerpriv.php#unique-entry-id-545</guid><content:encoded><![CDATA[Even with parental controls on your daughter&rsquo;s user, she should still be able to use iChat without a problem.  ...  You have the ability to block individual programs with Leopard&rsquo;s parental controls but by default, the camera is still active.    You may just want to utualize screen sharing in your home so you can keep an eye out for what&rsquo;s taking place.  ]]></content:encoded></item><item><title>HP scan not working</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-08-13T13:52:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpscanprob.php#unique-entry-id-544</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpscanprob.php#unique-entry-id-544</guid><content:encoded><![CDATA[I finally got around to ordering the new RAM for my iMac. &nbsp;...  I opened that little slot on the bottom middle of the screen, but cannot figure out how to insert the new disc thing. &nbsp;

...You can try this one:  YouTube - How to Install RAM in a White Intel iMac]]></content:encoded></item><item><title>Downloading linked videos</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2010-08-13T13:45:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/a5833fe36e03bc0bf5ccae2d84a85559-543.php#unique-entry-id-543</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/a5833fe36e03bc0bf5ccae2d84a85559-543.php#unique-entry-id-543</guid><content:encoded><![CDATA[One question, she is using VM Ware for 2 programs, but has very little green when she is on it. 

...Since you're not going to be running in 64 bit anytime soon, that means that no one program will be able to address more than 4 gigs by itself. &nbsp;...  You may want to buy the max allowed in one slot (4 gigs I think) from crucial.com and then dedicated that much solely to VMware. &nbsp;(available as a settings in the prefs of VMware) &nbsp;]]></content:encoded></item><item><title>Making Mail.app much better to use</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-08-13T13:36:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/letterboxplugin.php#unique-entry-id-542</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/letterboxplugin.php#unique-entry-id-542</guid><content:encoded><![CDATA[One question, she is using VM Ware for 2 programs, but has very little green when she is on it. 

...Since you're not going to be running in 64 bit anytime soon, that means that no one program will be able to address more than 4 gigs by itself. &nbsp;...  You may want to buy the max allowed in one slot (4 gigs I think) from crucial.com and then dedicated that much solely to VMware. &nbsp;(available as a settings in the prefs of VMware) &nbsp;]]></content:encoded></item><item><title>Bulk email won&#x27;t send</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-08-06T23:08:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emaillistincorrect.php#unique-entry-id-541</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emaillistincorrect.php#unique-entry-id-541</guid><content:encoded><![CDATA[I would move forward with trying to reset all the passwords you have as soon as possible.    If they are smart enough, they can discover your passwords to sites and other.    Your computer does not store banking passwords but there is plenty of other data there to look through.  
]]></content:encoded></item><item><title>How is the Quickbooks Mac version?</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2010-08-06T22:36:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macquickbooks.php#unique-entry-id-540</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macquickbooks.php#unique-entry-id-540</guid><content:encoded><![CDATA[I would move forward with trying to reset all the passwords you have as soon as possible.    If they are smart enough, they can discover your passwords to sites and other.    Your computer does not store banking passwords but there is plenty of other data there to look through.  
]]></content:encoded></item><item><title>iPad doesn&#x27;t sync to 2 computers well.  </title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-08-06T12:02:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadsyncmultiplecomputers.php#unique-entry-id-539</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadsyncmultiplecomputers.php#unique-entry-id-539</guid><content:encoded><![CDATA[I could not pull it off; so if you have any ideas, I would appreciate it.


...To download that particular file, just like other files, you can right click on the file link and you should have the option to &ldquo;download linked file&rdquo;.    If you don&rsquo;t have right click enabled then you can hold down control on the keyboard and click the link.  
]]></content:encoded></item><item><title>GoToMeeting requirements</title><dc:creator>sells@mac.com</dc:creator><category>town hall</category><dc:date>2010-08-06T11:42:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gotomeetingrequirements.php#unique-entry-id-538</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gotomeetingrequirements.php#unique-entry-id-538</guid><content:encoded><![CDATA[I could not pull it off; so if you have any ideas, I would appreciate it.


...To download that particular file, just like other files, you can right click on the file link and you should have the option to &ldquo;download linked file&rdquo;.    If you don&rsquo;t have right click enabled then you can hold down control on the keyboard and click the link.  
]]></content:encoded></item><item><title>New Macbook or keep using old computer?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-06T11:34:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newmacbookforschool.php#unique-entry-id-537</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newmacbookforschool.php#unique-entry-id-537</guid><content:encoded><![CDATA[if I have this list of people on Iweb and they will not go through how can I move the entire thing into another email that can be sent out


...Most likely one of the email addresses is incorrect so often the entire list won't go out. &nbsp;...  You may find that one of them has a comma or no @ sign or ".cam" instead of "com". &nbsp;etc...]]></content:encoded></item><item><title>Time Capsule not archiving</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2010-08-05T20:46:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmarchivedrivetoosmall.php#unique-entry-id-536</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmarchivedrivetoosmall.php#unique-entry-id-536</guid><content:encoded><![CDATA[I would have to say that based on the opinions of the majority of clients I&rsquo;ve worked with who&rsquo;ve made that switch, no.    Most of them absolutely hate the lack of features in the Mac version compared to the Windows version.  ...  So overall, if you are used to the Windows version of Quickbooks and use it in depth, there&rsquo;s a very good chance you will be disappointed in the Mac version.
]]></content:encoded></item><item><title>How to get to the Archive Utility in Time Capsule</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2010-08-05T13:35:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gettingtoarchive.php#unique-entry-id-535</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gettingtoarchive.php#unique-entry-id-535</guid><content:encoded><![CDATA[You can set the iPad into a manual sync mode. (available under the info tab in iTunes)  This will allow you to manually manage certain parts of your content like movies and music.  ...  You can transfer apps to the new computer then sync to that one but that would be come a pain moving back and forth.  ...  This copies all the apps into the new computer including free ones then you can begin syncing from that computer.  ]]></content:encoded></item><item><title>iPhone and incoming/outgoing email problems</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>email</category><dc:date>2010-08-05T13:26:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnoffforwardonrr.php#unique-entry-id-534</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnoffforwardonrr.php#unique-entry-id-534</guid><content:encoded><![CDATA[When you click &ldquo;join&rdquo; on the Town Hall page, your computer will install a program called GoToMeeting.  

...	&bull;	Required: Mac OS&reg; X 10.4 (Tiger&reg;), OS X 10.5 (Leopard&reg;), OS X 10.6 (Snow Leopard&reg;) 


	&bull;	Required: Safari&trade; 3.0 or newer, Firefox 2.0 or newer; (JavaScript and Java enabled) 
]]></content:encoded></item><item><title>Weird email showing up and won&#x27;t delete</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>viruses</category><dc:date>2010-08-05T13:20:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/weirdblankemail.php#unique-entry-id-533</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/weirdblankemail.php#unique-entry-id-533</guid><content:encoded><![CDATA[Husband&rsquo;s thinking about cleaning up the hard drive on his Powerbook G4 and letting him use that. &nbsp;

...But that's not a reason to buy him a computer for school of course. &nbsp;  If he's a good kid and has proven he can take care of things then I'd say get him a macbook but if he still has a way to go in showing responsibility then he rides with the powerbook for a while and earns the nicer machine. &nbsp;]]></content:encoded></item><item><title>Online Storage and Backup</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>MobileMe</category><dc:date>2010-08-05T13:11:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/onlinestorage.php#unique-entry-id-532</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/onlinestorage.php#unique-entry-id-532</guid><content:encoded><![CDATA[If you look at the succession of screen shots, I think I know what the problem is-The passport is already "full" and my iMac wants to send all my files, not just the new ones.


...If the passport drive is an old archive drive then there shouldn't be anything wrong with erasing the drive using disk utility (with the drive connected directly to your computer) then trying again. &nbsp;  However, if there is data on the passport drive that is important then that can not be done of course. &nbsp;]]></content:encoded></item><item><title>Companies that recover damaged drives</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-05T11:54:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/damagedhdcompanies.php#unique-entry-id-531</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/damagedhdcompanies.php#unique-entry-id-531</guid><content:encoded><![CDATA[I need a quick reminder as to how to get to the page to archive the contents of time capsule to my external hard drive.


...To get to the archive utility in your Time Capsule, you&rsquo;ll first launch airport utility (do a spotlight search with the magnifying glass in the top right corner of your screen for airport) Next double click the picture of the aiport time capsule in the list of devices on the left.  ...  However, you&rsquo;ll have to first have a drive connected via USB for the archive feature to be active.  
]]></content:encoded></item><item><title>Tax Free weekend iMac purchase</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-05T11:50:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whichimac.php#unique-entry-id-530</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whichimac.php#unique-entry-id-530</guid><content:encoded><![CDATA[My phone now won't let me send from either mac. com or me.com account (I was able to on the old phone) and all this will make it harder for me to get off of the RR address if all my emails from my phone are still sent from that address. &nbsp;&nbsp;  Not an immediate urgent issue as I still can function on the phone, but as my "business" side (aka volunteer life) kicks back off when school does I would appreciate the efficiency of using my phone with out always having to change the sender address. &nbsp;

...You may then want to delete your mobileme account from your phone and re add it to see if that will solve the incoming/outgoing issue with your me.com email.  
]]></content:encoded></item><item><title>Unplug your computer during a thunderstorm or you&#x27;ll be sorry.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-08-05T11:26:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lightning.php#unique-entry-id-529</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lightning.php#unique-entry-id-529</guid><content:encoded><![CDATA[Ok Scotty, this other thing freaks me out: &nbsp;I got emails dated 12/31/69 with no content and they won't delete off my phone either. ...  I will look at your calendar to see when you have an hour as I'm out of ideas on how to get mail back. (unless it's that video blocking incoming).&nbsp;


...Chances are that your email address got on to a spammer&rsquo;s list and you are one of 1000&rsquo;s of accounts that are being sent these messages.  ]]></content:encoded></item><item><title>Can iWork be downloaded?</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2010-08-05T11:19:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/downloadingpages.php#unique-entry-id-528</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/downloadingpages.php#unique-entry-id-528</guid><content:encoded><![CDATA[I&rsquo;m not so much a fan of these due to the speed at which it takes to recover an entire drive&rsquo;s worth of data.  ...  Use one while the other one sits in a safe or at someone else&rsquo;s home then 6 months later, switch them.


...You have 20 gigs of stoarge as a mobileme user but some of that is allocated to email and picture sharing etc...  ]]></content:encoded></item><item><title>Turning off the auto response in MobileMe</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-08-05T11:10:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/turnoffautoresponse.php#unique-entry-id-527</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/turnoffautoresponse.php#unique-entry-id-527</guid><content:encoded><![CDATA[Where was it that you recommended to take my external hard drive to get fixed in Charlotte?????????


...Local:  Data Recovery Group 7512 E. Independence Blvd., Suite 100 Charlotte, NC 28227


...But the Charlotte firm may be more willing to work with you.  ]]></content:encoded></item><item><title>How many drives do I need to backup?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><category>Drobo</category><dc:date>2010-08-05T10:53:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdbackupmultipledrives.php#unique-entry-id-526</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdbackupmultipledrives.php#unique-entry-id-526</guid><content:encoded><![CDATA[My plan would be to have this computer for 5 years but allow for the need to upgrade sooner given technology changes (we&rsquo;ve had the current system for 6 yrs).


...If for some reason they don't have what you want in stock then you can still order it online and get the same tax credit but they'll do that at the store with you as a last resort. &nbsp;

...I don't see a compelling need for you to move to the next tier up unless you are lusting for 27" vs. 21". &nbsp;]]></content:encoded></item><item><title>Static IP and VPN setup</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><category>security</category><dc:date>2010-08-05T10:30:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vpntrackerandstaticip.php#unique-entry-id-525</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vpntrackerandstaticip.php#unique-entry-id-525</guid><content:encoded><![CDATA[I want to make clear that my reference to useless surge protectors was aimed at the 5 or 6 plug outlet extension chord types most people use near their computers, tv&rsquo;s or video game systems.  

...If actual lightning hits your home, then the only %100 true protection that your electronics are not going to be in the physical path of electricity is to have them unplugged. 


...If there where something that could guaranteed to stop lightning, then let&rsquo;s go sailing out on Lake Norman during the next summer evening thunderstorm, hook it to the mast and see what happens.  
]]></content:encoded></item><item><title>Finding a lost application.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-08-05T10:17:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findyahoomessenger.php#unique-entry-id-524</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findyahoomessenger.php#unique-entry-id-524</guid><content:encoded><![CDATA[If I need I pages on my laptop I can't download it from the Apple store online? 

...No such thing as a dumb question.  yes, you can download a demo of iWork then purchase the serial number after you decide if you like it.    It works for 30 days I believe starting the first time you open either of the 3 applications:  Keynote, Pages, or Numbers.  
]]></content:encoded></item><item><title>Buying an extra adapter</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-05T10:09:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyingnewadapter.php#unique-entry-id-523</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyingnewadapter.php#unique-entry-id-523</guid><content:encoded><![CDATA[Have a message that say I am away where to go to delete&nbsp;


...You are using MobileMe so you&rsquo;ll need to log in to MobileMe at me.com then go to your mail settings.  


Now select vacation and be sure to uncheck the auto-response box.  
]]></content:encoded></item><item><title>Do you still make housecalls?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-08-05T10:05:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/housecalls.php#unique-entry-id-522</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/housecalls.php#unique-entry-id-522</guid><content:encoded><![CDATA[Do I go for the 2TB Time Capsule to back up hopefully my Mac World, OR is there something better and cheaper than the $500 Time Capsule that still backs up on its own and maybe even wirelessly.


...Instead I think it would be a better idea to either get a $99 FreeAgent by Seagate and let the two kids share backup between the two computers as long as they only have less than 500gigs of data a piece.  ...  Knowing what I do about your setup, as I remember, you deal a lot in video so you have to be in the hard drive buying business.  it might not be a bad idea for each computer to have its own backup.  ]]></content:encoded></item><item><title>Adding items to the dock</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-08-05T08:10:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addingtothedock.php#unique-entry-id-521</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addingtothedock.php#unique-entry-id-521</guid><content:encoded><![CDATA[In order to access your server reliably from the internet you need what&rsquo;s called a static IP address.  ...  If you purchase a static IP, that means you are purchasing one of those numbers and your IP address will not change.  

...In other words, if I work on the 5th floor of a Bank but need to log in on the 3rd floor, a server will allow me to access my user account from any computer.  ]]></content:encoded></item><item><title>Extracting video from the web</title><dc:creator>sells@mac.com</dc:creator><category>video</category><dc:date>2010-08-04T12:09:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pullingvidfromcbs.php#unique-entry-id-520</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pullingvidfromcbs.php#unique-entry-id-520</guid><content:encoded><![CDATA[You may want to add it to the dock in the future (although it can sometimes be easy for people to accidently remove items from the dock.).    Here&rsquo;s a similar question and answer on how to add items to your dock and where to find applications like yahoo messenger.  


...1.  check to make sure the printer is connected to the airport express in husband&rsquo;s office
]]></content:encoded></item><item><title>eMail forwarded by RR is causing problems</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-08-02T22:16:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rroutgoingproblemsoniphone.php#unique-entry-id-519</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rroutgoingproblemsoniphone.php#unique-entry-id-519</guid><content:encoded><![CDATA[One thing to be aware of is that a common difference between macbooks and macbook pros is that the pros use an 85 watt adapter and the regular macbooks use 65 watt adapters.    It&rsquo;s not the end of the world if you use one with the other.  

...If you purchase directly from apple they&rsquo;re going to charge around $79 whereas you can often find them on eBay for much less.  ]]></content:encoded></item><item><title>Mouse not working on laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-08-02T17:37:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mousenotworkingonlaptop.php#unique-entry-id-518</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mousenotworkingonlaptop.php#unique-entry-id-518</guid><content:encoded><![CDATA[That's the main part of my business. &nbsp;  If you need any assistance you can schedule a session online at www.sellsconsulting.com. &nbsp;  If you have any problems with the site just email again and we can schedule manually.
]]></content:encoded></item><item><title>Mail servers going down on desktop</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-08-02T16:59:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailserverdown.php#unique-entry-id-517</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailserverdown.php#unique-entry-id-517</guid><content:encoded><![CDATA[can you offer how to put documents on the dock, I mistakenly erased mine and don't know how to put it back thanks,


...You can drag documents from a finder window (inside your documents folder) to the right side of the dock and applications (from your applications folder) to the left side of the dock.  ...  Double click on the icon on your desktop &ldquo;Macintosh HD&rdquo; then click on the documents folder on the left hand side of that window.  ]]></content:encoded></item><item><title>Word is moving to the cloud</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>cloud</category><dc:date>2010-07-28T11:45:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wordtocloud.php#unique-entry-id-516</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wordtocloud.php#unique-entry-id-516</guid><content:encoded><![CDATA[How can I take a copy of the segment from the CBS website and download it so I can use in presentations at a future date? 


...Toggle the arror on the left associated with the site you&rsquo;re on (you&rsquo;ll also see a lot of ad based activity) then find the movie file.  ...  If you double click the video file that is downloading it will actually download to your desktop or downloads folder.  ]]></content:encoded></item><item><title>Windows can&#x27;t read mac formatted drives</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-07-27T10:42:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/687368ac78eb132c0c4d29cee10e3bf8-515.php#unique-entry-id-515</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/687368ac78eb132c0c4d29cee10e3bf8-515.php#unique-entry-id-515</guid><content:encoded><![CDATA[I eventually would like to be rid of my personal RR email address, but since I cannot even see the me.com alias as an account on the MobileMe site, I am not sure it can yet be my sole email address. &nbsp;&nbsp;

...Unfortunately ATT denies RR&rsquo;s outgoing server smtp-server.carolina.rr.com to move mail when your phone is connected to the #G or Edge network.  smtp-server.carolina.rr.com works perfectly fine on a wireless network but not on your cell network.    Most likely what is happening is that your forwarded mail is coming in as from an RR address so when you respond it expects to travel on the smtp-server.carolina.rr.com rail.  ]]></content:encoded></item><item><title>Time Capsule archive </title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2010-07-27T10:08:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmarchivecapsule.php#unique-entry-id-514</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmarchivecapsule.php#unique-entry-id-514</guid><content:encoded><![CDATA[I eventually would like to be rid of my personal RR email address, but since I cannot even see the me.com alias as an account on the MobileMe site, I am not sure it can yet be my sole email address. &nbsp;&nbsp;

...Unfortunately ATT denies RR&rsquo;s outgoing server smtp-server.carolina.rr.com to move mail when your phone is connected to the #G or Edge network.  smtp-server.carolina.rr.com works perfectly fine on a wireless network but not on your cell network.    Most likely what is happening is that your forwarded mail is coming in as from an RR address so when you respond it expects to travel on the smtp-server.carolina.rr.com rail.  ]]></content:encoded></item><item><title>Deleting a user in Mac OS X</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-07-20T15:36:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletinghomefolder.php#unique-entry-id-513</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletinghomefolder.php#unique-entry-id-513</guid><content:encoded><![CDATA[I know it must have to do with my settings, but even logging on to mobile me on that computer, I can get the mail via internet, just not in my actual inbox. &nbsp;

...So it sounds like for some reason, the incoming/outgoing server settings are incorrect but that would be pretty weird since it was probably working a few minutes ago.  

...I will also say the laptop keeps asking me if I want to sync or merge info since mobile me is doing something for the first time....makes no sense unless somehow it has to do with my iphone being new?
]]></content:encoded></item><item><title>Good USB hub...</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-07-19T10:36:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/77eb3168ae369c673e64db72607922c6-512.php#unique-entry-id-512</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/77eb3168ae369c673e64db72607922c6-512.php#unique-entry-id-512</guid><content:encoded><![CDATA[But you&rsquo;ll need a facebook account to log in and use it.    It&rsquo;s microsoft&rsquo;s first effort to move to cloud based word processing services.    Google has been leading the way with google docs and Apple has played in the area but not seriously with iwork.com.  ]]></content:encoded></item><item><title>iPhoto dupicates (x2)</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2010-07-14T16:44:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/duplicateiphotoagain.php#unique-entry-id-511</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/duplicateiphotoagain.php#unique-entry-id-511</guid><content:encoded><![CDATA[When I connect it to a XP machine here in the office &ndash;I can only see the 300+MB part of the drive, I have installed the software for the drive and verified I have the right drivers installed for the hard drive.&nbsp;   Should I be able to see the larger partition on the drive if it was created on the MAC I  run @ his home?&nbsp;&nbsp; 

...Since this drive is used for a backup program on the mac called "time machine" the Mac requires it to be formatted for the Mac. &nbsp;]]></content:encoded></item><item><title>My kid is going to college.  What computer to buy?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>MobileMe</category><category>Backup</category><dc:date>2010-07-14T16:21:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/collegemacbook.php#unique-entry-id-510</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/collegemacbook.php#unique-entry-id-510</guid><content:encoded><![CDATA[Also, when I bring the HD to work for safekeeping, is there any way to view the contents, I was unable to last time (though I was able to ascertain that a lot was stored).


...You'll look inside a folder on the hard drive called backups.backupdb &nbsp;You may first have to expand the image file. &nbsp;...  Simply double click on the sparse image bundle and you should be able to see the data you're looking for. &nbsp;]]></content:encoded></item><item><title>Cracked screen on laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-07-14T16:07:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/crackedscreen.php#unique-entry-id-509</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/crackedscreen.php#unique-entry-id-509</guid><content:encoded><![CDATA[You&rsquo;ll be prompted with three choices:  to save the info in a disk image, leave the home folder in tact but remove the contents or to delete the user entirely.  ...  You won&rsquo;t get this data back so proceed only if you are sure you want to get rid of that user.  


By the way, I would suggest having a time machine backup of this data just in case you change your mind in one month.  ]]></content:encoded></item><item><title>Fastest ISP in Charlotte?</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>general troubleshooting</category><dc:date>2010-07-14T12:49:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fastestisp.php#unique-entry-id-508</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fastestisp.php#unique-entry-id-508</guid><content:encoded><![CDATA[What was the usb port replicator that you reccomended to me the other night?


...Dlink 7 port usb hub.


Amazon.com: D-Link DUB-H7 High Speed USB 2.0 7-Port Hub: Electronics
]]></content:encoded></item><item><title>Dropbox stopped or is it time machine?</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><category>time machine</category><dc:date>2010-07-06T23:53:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxortimemachine.php#unique-entry-id-507</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxortimemachine.php#unique-entry-id-507</guid><content:encoded><![CDATA[Hey Scotty, I just went into my iphoto and discovered a huge portion of my pictures are in quatro form - i.e. &nbsp;there are now four copies of everything! &nbsp;  Why is this so, and how do I fix it without having to hand delete them all (which I'm trying to do but it's not really letting me). &nbsp;

...There&rsquo;s a small chance this may work.   iPhoto not allowing you to make changes to your library may be a sign of a permissions issue.  ]]></content:encoded></item><item><title>Why is my computer hot?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-07-06T23:53:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hotmbp.php#unique-entry-id-506</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hotmbp.php#unique-entry-id-506</guid><content:encoded><![CDATA[Also for back up for her at college, assuming she does not want to mess with time capsule etc... would a mobile me account provide that back up she will need? 

...The more powerful Macbook Pro line has more ports and a faster graphics card, faster processor...but for general college work the entry macbook will be very good.  

...Now the drawback to this is that if there was a theft in the dorm room, then she could lose both the computer and the back up.  ]]></content:encoded></item><item><title>User has large home with main basestation in the far corner room of the home</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2010-07-01T01:26:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spreadingairport.php#unique-entry-id-505</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spreadingairport.php#unique-entry-id-505</guid><content:encoded><![CDATA[Guy at apple store said it may be worth my while to find an apple certified repair center (not using apple) and try to get a component repair rather than a unit repair which is what I think the apple store guy told me.


...While I can do the repair on the lcd screen, due to the time involved in the repair and the cost of parts, I prefer to refer clients out to other companies that specialize in that service.    TechRestore - MacBook Pro Unibody Free Repair Diagnosis | LCD and Glass Screen Repair | Hard Drive and SuperDrive Repair is a reputable company and will send you a box overnight if you wish.  ]]></content:encoded></item><item><title>Do I sell used computers?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-07-01T00:30:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sellcomputersno.php#unique-entry-id-504</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sellcomputersno.php#unique-entry-id-504</guid><content:encoded><![CDATA[Do you know the fastest internet available in Charlotte?


...&nbsp;I would have to say that Road Runner (time warner cable) is still at the top. &nbsp;  Followed closely by ATT's Uverse. &nbsp;]]></content:encoded></item><item><title>User wants to upgrade his Macbook Pro</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-07-01T00:22:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/MBPupgrade.php#unique-entry-id-503</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/MBPupgrade.php#unique-entry-id-503</guid><content:encoded><![CDATA[If the check is green then all is ok with dropbox&rsquo;s syncing to the cloud.  ...  If this is the case then you will want to check your backup drive.  (a hard drive connected to your computer).  ...  If you feel sure that drop box is what is the matter then we can take steps to remedy that.  ]]></content:encoded></item><item><title>User likes iBank</title><dc:creator>sells@mac.com</dc:creator><category>financial programs</category><dc:date>2010-07-01T00:21:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ibankfan.php#unique-entry-id-502</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ibankfan.php#unique-entry-id-502</guid><content:encoded><![CDATA[There may be background processes that are running that you don&rsquo;t know about.    You can view what&rsquo;s happening through a program you already have on your computer called &ldquo;activity monitor&rdquo;.  ...  It will show you what&rsquo;s running as well as how much processor power each process is taking as well.  
]]></content:encoded></item><item><title>Internal Bluetooth module on Mac Pro?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Bluetooth</category><dc:date>2010-07-01T00:16:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macprobtmodule.php#unique-entry-id-501</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macprobtmodule.php#unique-entry-id-501</guid><content:encoded><![CDATA[Automatic mode means that if the device encounters interference in one part of the 2.4ghz spectrum it will adjust up or down within the 2.4 range allowed by the FCC. &nbsp;

...Another thought may be to choose to go all N instead of continuing to support b/g networking. &nbsp;iPads, iPhone 4's, and all other modern Macs within the last 2 years support N. &nbsp;

...I've already enabled the 5ghz range but I don't believe expresses support 5ghz currently so that signal is only being emitted from the dual band router in the far room. &nbsp;
]]></content:encoded></item><item><title>File path of image on web page is wrong</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><category>iWeb</category><dc:date>2010-06-29T23:57:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filepathwrongonwebpage.php#unique-entry-id-500</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filepathwrongonwebpage.php#unique-entry-id-500</guid><content:encoded><![CDATA[I'm wanting to buy my son a used MAC for his birthday in a few days. &nbsp;

...I do get requests all the time for used computers. &nbsp;  And people do offer their old ones to me often but at this time it would be way too much for me to undertake refurbishing each computer to resell.
]]></content:encoded></item><item><title>Cloning a user?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-06-29T20:53:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cloningauseraccount.php#unique-entry-id-499</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cloningauseraccount.php#unique-entry-id-499</guid><content:encoded><![CDATA[Sending me a brand new one, and they will let my upgrade that base unit and pay the difference.


...I, along with all my professional video and still image friends, think the matte finish is a must and I'll go with that "anti glare" finish until my dying day. &nbsp;  I hate that Apple wants to charge extra $$$ for a feature that was always there in the past. &nbsp; ]]></content:encoded></item><item><title>Don&#x27;t migrate PowerPC apps to an Intel machine</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><category>virtualization</category><dc:date>2010-06-28T23:33:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/powerpctointelno.php#unique-entry-id-498</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/powerpctointelno.php#unique-entry-id-498</guid><content:encoded><![CDATA[is my world (finance) and while it is not perfect..it is a very good


...The more I work on the Mac the happier I get ..there are probably a million


things I still do not know about the operating system and the software out
]]></content:encoded></item><item><title>Transfering data to a new computer</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2010-06-28T23:22:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/targetdisk.php#unique-entry-id-497</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/targetdisk.php#unique-entry-id-497</guid><content:encoded><![CDATA[I am thinking about getting a Wacom wireless tablet for my photography.   Will the D-Link work consistently with my Mac Pro 8-core Xeon or should I have bluetooth installed inside the Mac?


...If the D-link your refering to is a bluetooth module then you should be fine without having to buy an internal one. &nbsp;]]></content:encoded></item><item><title>Where are the movies on my iPad?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-06-25T22:10:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipadvideo.php#unique-entry-id-496</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipadvideo.php#unique-entry-id-496</guid><content:encoded><![CDATA[If you are, then you should be able to copy the image into the correct folder. site/blog/images/header.jpg is the address with means it's currently pointing to a sub folder called "images". &nbsp;

...Just tried adding a new folder with copies of the Jpg and php in the New Images folder in the blog folder and "No show"


...But since the /blog page is based on php, that means that it's not necessarily relying on an index.html or index.php page. &nbsp;php pages work together to build one view so I have no idea where the facebook code and icon should be placed. &nbsp;]]></content:encoded></item><item><title>Using Home Sharing in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2010-06-22T10:56:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/homesharelaptopanddesktop.php#unique-entry-id-494</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/homesharelaptopanddesktop.php#unique-entry-id-494</guid><content:encoded><![CDATA[If you are, then you should be able to copy the image into the correct folder. site/blog/images/header.jpg is the address with means it's currently pointing to a sub folder called "images". &nbsp;

...Just tried adding a new folder with copies of the Jpg and php in the New Images folder in the blog folder and "No show"


...But since the /blog page is based on php, that means that it's not necessarily relying on an index.html or index.php page. &nbsp;php pages work together to build one view so I have no idea where the facebook code and icon should be placed. &nbsp;]]></content:encoded></item><item><title>Airport express (almost) never fails</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2010-06-21T23:22:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportexpressstatus.php#unique-entry-id-493</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportexpressstatus.php#unique-entry-id-493</guid><content:encoded><![CDATA[Anyway, what are the pros/cons of migrating my old machine to the new on the initial startup of the iMac? &nbsp;

...At work I have an iMac (about a ear old), I purchased a new Mac Book Pro and want to migrate my work iMac to the laptop - same question as above (pros/cons)? &nbsp;  I have VM Ware running Windows XP Pro on my wok iMac and want to do the same with the laptop.
]]></content:encoded></item><item><title>iCal isn&#x27;t syncing</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2010-06-21T23:17:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalnotsyncing.php#unique-entry-id-492</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalnotsyncing.php#unique-entry-id-492</guid><content:encoded><![CDATA[Do not know if I need a session but i dropped my laptop and 25% of the screen is gone...can still see the other 75% tho.   However, I am going to have to get a nice laptop and want to know if I can transfer all my stuff currently on the old laptop to the new laptop relatively easy.   The two most expensive things on my old laptop are Photoshop CS5 Extended which I want to make sure transfers to the new laptop and Microsoft Office for Mac. ]]></content:encoded></item><item><title>Address Book duplicates</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-06-21T23:06:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dupesinaddressbook.php#unique-entry-id-491</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dupesinaddressbook.php#unique-entry-id-491</guid><content:encoded><![CDATA[Scotty - &nbsp;I just syncd my IPad with my IMac Desktop and loaded 3 movies. &nbsp;&nbsp;  I do I pull them up on my IPad (which application are they under) and watch them?


...Your videos should be under an app on your iPad called &ldquo;videos&rdquo;.
]]></content:encoded></item><item><title>new macbook or macbook pro for high school?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-06-21T23:04:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/choiceforhs.php#unique-entry-id-490</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/choiceforhs.php#unique-entry-id-490</guid><content:encoded><![CDATA[Scotty - &nbsp;I just syncd my IPad with my IMac Desktop and loaded 3 movies. &nbsp;&nbsp;  I do I pull them up on my IPad (which application are they under) and watch them?


...Your videos should be under an app on your iPad called &ldquo;videos&rdquo;.
]]></content:encoded></item><item><title>Mobileme email path has been changed</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>email</category><dc:date>2010-06-21T22:51:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemefilepath.php#unique-entry-id-489</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemefilepath.php#unique-entry-id-489</guid><content:encoded><![CDATA[The new airport express I purchased when you were last out does not show on the network after I reset it and try to extend the network. &nbsp;...  Let me know if its something I'm doing or if you think the airport express on out?


...If you've done a hard reset on it and had it to rejoin your network and you feel you've done everything correctly then there may be something we're missing. &nbsp;]]></content:encoded></item><item><title>Adding a printer in OS X</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-06-18T00:04:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addaprinterinosx.php#unique-entry-id-488</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addaprinterinosx.php#unique-entry-id-488</guid><content:encoded><![CDATA[To be sure the calendars are syncing, and I checked several times, you should go to your mobileme system preferences in system preferences and select the sync tab within mobileme. &nbsp;...  Select that and you should see the icon in the menu bar begin to spin. &nbsp;  You can also force sync from the drop down under the circular arrow icon in the menu bar as well. &nbsp;
]]></content:encoded></item><item><title>Resetting your Gmail password</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-06-18T00:00:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetgmailpw.php#unique-entry-id-487</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetgmailpw.php#unique-entry-id-487</guid><content:encoded><![CDATA[If you have duplicates on your phone, it could be because you are syncing over the cloud and via a cable. &nbsp;...  If there are just general duplicates in your address book with either computer, then there is a simple way to remove them. &nbsp;...  You'll have the ability to also merge cards with the same name but different information. &nbsp;]]></content:encoded></item><item><title>Quickbooks on the Mac side?  I&#x27;d rather have my spleen removed.</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2010-06-17T01:56:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/qbonmacisano.php#unique-entry-id-486</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/qbonmacisano.php#unique-entry-id-486</guid><content:encoded><![CDATA[My son will be going off to boarding school in the fall and we need to purchase a new laptop for him. &nbsp;

...The one things I do find that kids like to do that the macbook is a bit less capable of doing is gaming. &nbsp;...  Even the macbook pro's are not scream machines in this area but their dedicated graphics cards do a better job. &nbsp;]]></content:encoded></item><item><title>ATT microcell and junk mail</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>email</category><dc:date>2010-06-17T00:30:05-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2233999fced1f3edb0b8e3b772b9adcb-485.php#unique-entry-id-485</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2233999fced1f3edb0b8e3b772b9adcb-485.php#unique-entry-id-485</guid><content:encoded><![CDATA[The first thing you could try would be to delete each of the mobileme accounts and then re-add them.    Since mobileme is based on IMAP, you won&rsquo;t be loosing anything.   If that does not resolve the problem, the second thing to try would be to navigate down to the file path pointed out in alert window and delete the corresponding folders, then re-add the accounts once again.  it could be a bit messy.  ]]></content:encoded></item><item><title>Do you do windows?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>general troubleshooting</category><dc:date>2010-06-17T00:19:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/transfromwintomac.php#unique-entry-id-484</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/transfromwintomac.php#unique-entry-id-484</guid><content:encoded><![CDATA[Question, after you left, family member asked me if I asked you to set laptop up so that he can use our printer. ...  Is this an easy thing to do and could you give me simple directions or direct me over the phone?


...Depending on the version of the operating system, you may need to visit the printer manufacturer's website to download the most current driver for that printer. &nbsp;
]]></content:encoded></item><item><title>iPhone not syncing in Win 7</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-06-16T01:58:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonewin7nosync.php#unique-entry-id-483</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonewin7nosync.php#unique-entry-id-483</guid><content:encoded><![CDATA[I am trying to add my Gmail to my Blackberry but it will not let me because I am not entering the right password.   I tried everything I know but it will not work. 

...You could always reset your gmail password by going here:
]]></content:encoded></item><item><title>iPhone dropping calls?  No&#x21;&#x21;&#x21;&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-06-14T18:47:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonedroppedcall.php#unique-entry-id-482</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonedroppedcall.php#unique-entry-id-482</guid><content:encoded><![CDATA[I feel I need to get a grasp on the computers and software we are running.


...And almost all clients I work with who try it get rid of it within a week or so. &nbsp;  It's better to endure the pain of VMware than to deal with QB on the mac. &nbsp;
]]></content:encoded></item><item><title>Chrome or Safari?</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2010-06-14T18:39:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safariorchrome.php#unique-entry-id-481</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safariorchrome.php#unique-entry-id-481</guid><content:encoded><![CDATA[We need to determine if our router is working properly (internet is really slow and has been for weeks), we need to reinstall the security for it (disk got lost in the shuffle and we had to restore it), I have dead spots in my house and want to install a 3G macrocell (assuming it will work), and my emails are recently going to a lot of people's junk folders (if you have an easy fix for this I can do myself, I'd love to know it NOW as it's killing my work). &nbsp;...  On the macrocell, I'm happy to pick that up myself unless you think they don't work or can get them cheaper than I can at the At&T store. &nbsp;

...However, we can look at anything that could be strange associated with your email as you've pointed out that several of your clients/friends are seeing it in junk mail. &nbsp;
]]></content:encoded></item><item><title>Google Earth and Realtors</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-06-14T15:32:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googlerealtor.php#unique-entry-id-480</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googlerealtor.php#unique-entry-id-480</guid><content:encoded><![CDATA[We keep a lot of impt info. in Excel and need the data to transfer. &nbsp;

...If you have a more specific need in the transfer then that&rsquo;s where I come in.    The Mac does not come with an excel program however, you can use several applications to create and share word/powerpoint/excel documents.  ]]></content:encoded></item><item><title>iPad does&#x27;t work without Wi-Fi unless...</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2010-06-12T13:02:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/3gonly.php#unique-entry-id-479</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/3gonly.php#unique-entry-id-479</guid><content:encoded><![CDATA[ I have had many computer problems lately.&nbsp; installed Windows 7 on my PC and now my iPhone will not sync with iTunes.&nbsp; 

...If iTunes can&rsquo;t find certain songs then it may stall when trying to move the songs over the the iphone.  

...If the phone syncs a small playlist then we know the problem is within the large library and certain songs can&rsquo;t be found. ]]></content:encoded></item><item><title>Website name is being doubled.  Why?</title><dc:creator>sells@mac.com</dc:creator><category>iWeb</category><dc:date>2010-06-10T01:07:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iwebandgodaddy.php#unique-entry-id-478</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iwebandgodaddy.php#unique-entry-id-478</guid><content:encoded><![CDATA[FYI, since mobile me off, have never had another issue like b4 & even had everyone I called or was called mimiced & still didn't happen so convinced mobile me, new problem, with this new iPhone, my reception is dramatically worse in same locations, all my friends say they can't hear me & in locations I always used 2 use my iPhone, no coverage at all, I had the iPhone for 6 months & new 1 4 &nbsp;2 weeks & it is nite & day on coverage & dropped calls have increased 75%, could I have an iPhone with a defective &nbsp;attena or something????


...I can not speak for Apple so your best bet would be to take it to the G. Bar and let them resolve the issue.


...Hey thanks 4 the quick response, called Apple store & on hold so then called AT&T & they said 2 come in & they would replace Sim card which u did 30 min ago & so far, reception & coverage so much better, they said Sim cards go bad, who would've thunk it. ]]></content:encoded></item><item><title>Time Machine failed backup ...MyBook sucks.&#xa;Time Machine could not complete the backup.&#xa;&#xa;FIles cannot be copied onto the backup disk because it appears to be Read Only.&#xa;&#xa;You may need to repair or reformat the disk using Disk Utility.  If the disk can&#x27;t be repaired&#x2c; you must use a different dicks for backups.  </title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>time machine</category><dc:date>2010-06-10T00:49:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mybooksucks.php#unique-entry-id-477</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mybooksucks.php#unique-entry-id-477</guid><content:encoded><![CDATA[Do you use Google Chrome at all or just stick with Safari 5?


...While Safari 5 supports plugins (all-be-it, very scrutinized by apple as to what these plugins will do I&rsquo;m sure) it does seem very fast and stable.  ...  That being said, my current browser usage is probably along the lines of 85% Safari and 15% Chrome.  ]]></content:encoded></item><item><title>Do I ever sell old macs?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-06-10T00:02:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sellingoldequipno.php#unique-entry-id-476</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sellingoldequipno.php#unique-entry-id-476</guid><content:encoded><![CDATA[I don't even know what kind of file that is.


...That kmz file is a standard file that contains a set of locations that will show in Google Earth.


...You could get an iPad with 3G and pull up what a lot looks like right while standing on it. &nbsp;]]></content:encoded></item><item><title>Bluetooth module not showing on a G5 tower.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Bluetooth</category><dc:date>2010-06-09T23:30:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bluetoothong5tower.php#unique-entry-id-475</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bluetoothong5tower.php#unique-entry-id-475</guid><content:encoded><![CDATA[Actually, my Ipad kicked on great once I got home with a proper wi-fi signal! 

...Yes, &nbsp;If you want internet outside of a wi-fi area, you'd need the 3G version of the iPad and a data subscription with ATT. &nbsp;  Data plans vary depending on how much you feel you'd use it. &nbsp;
]]></content:encoded></item><item><title>Reseting your password if you&#x27;ve forgotten it.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-06-09T23:03:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetpasswordfromdvd.php#unique-entry-id-474</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetpasswordfromdvd.php#unique-entry-id-474</guid><content:encoded><![CDATA[I made my first website...purchased the domain at go daddy etc, and I think I did ok for a first time, although for a sad reason....


...If that does't do the trick then &nbsp;you may need to rename your file within iWeb. &nbsp;...  Just rename it in iWeb and that may do the trick.
]]></content:encoded></item><item><title>Lost Financial data...did she backup?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2010-06-02T21:34:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/myobbackup.php#unique-entry-id-473</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/myobbackup.php#unique-entry-id-473</guid><content:encoded><![CDATA[If you can afford to loose the data on the drive then the best and first option would be to erase the drive using disk utility then reformat it as a Mac OS extended Journaled drive. &nbsp;

...However, if the drive is already formatted for time machine, then these options should not be available anyway and we have to go to the next step. &nbsp;


...Now there is always the possibility that some data on the computer is corrupt and time machine is having a difficult time backing up the data but those occurrences are usually few and far between. &nbsp;]]></content:encoded></item><item><title>Other consultants in SC?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-06-02T20:46:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/8cca8985c06b35bc6930156d70aa7d50-472.php#unique-entry-id-472</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/8cca8985c06b35bc6930156d70aa7d50-472.php#unique-entry-id-472</guid><content:encoded><![CDATA[While I do encounter quite a few macs that other families and businesses are replacing, they usually have other plans to move them down the family tree.    Thus, when they&rsquo;re ready to let go of the machine for good, it&rsquo;s usually so old that it&rsquo;s not really worth using.  ...  If they&rsquo;re providing the actual original install discs of said software then you may be a little more protected but many sellers just advertise the applications on the machine but don&rsquo;t include the original discs.  ]]></content:encoded></item><item><title>Free Agent by Seagate is a go.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-05-26T23:27:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/freeagentisago.php#unique-entry-id-471</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/freeagentisago.php#unique-entry-id-471</guid><content:encoded><![CDATA[Bluetooth problem- despite resets with Apple, appears BT shot in main G5- I have other MACs to pirate BT & bought a Belken outboard but it can't discover mouse- might be a quick walk thru on phone to move over a BT... wireless OK, all else well, hope with you, too- cheers,


...In case you've not read on my site, I'm going to be leaving teaching and going in to consulting with Apple full time. &nbsp;

...If you've moved on already and are ready to set up the Belkin bluetooth module, then there's most likely software provided with the USB module that controls the USB chip. &nbsp;]]></content:encoded></item><item><title>MobileMe Duplicates on iPad&#x2c; iPhone and Windows</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-05-26T23:01:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemedupsonipad.php#unique-entry-id-470</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemedupsonipad.php#unique-entry-id-470</guid><content:encoded><![CDATA[From either the original install DVD or a copy of the most recent operating system you&rsquo;ve installed, ie:  Leopard 10.5 or Snow Leopard 10.6 insert the DVD and boot to the DVD by holding down the C key.    Next, instead of following the install process you can select &ldquo;utilities&rdquo; from the menu bar and there you&rsquo;ll see an application listed called &ldquo;password reset&rdquo;.  ...  Warning however, when you change your password from the DVD, you&rsquo;ll often find that your keychain (the program that holds all your other passwords relevant to your user, will be whacked out.  ]]></content:encoded></item><item><title>RR&#x27;s inbox is full.  How to solve it.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-05-26T22:43:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rrinboxisfull.php#unique-entry-id-469</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rrinboxisfull.php#unique-entry-id-469</guid><content:encoded><![CDATA[From either the original install DVD or a copy of the most recent operating system you&rsquo;ve installed, ie:  Leopard 10.5 or Snow Leopard 10.6 insert the DVD and boot to the DVD by holding down the C key.    Next, instead of following the install process you can select &ldquo;utilities&rdquo; from the menu bar and there you&rsquo;ll see an application listed called &ldquo;password reset&rdquo;.  ...  Warning however, when you change your password from the DVD, you&rsquo;ll often find that your keychain (the program that holds all your other passwords relevant to your user, will be whacked out.  ]]></content:encoded></item><item><title>favorites contact list on iphone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-05-26T22:16:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removingfavsoniphone.php#unique-entry-id-468</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removingfavsoniphone.php#unique-entry-id-468</guid><content:encoded><![CDATA[Do you know if their is a counterpart to you in that area, who can help me set up my system and provide service?


...As far as assistance in Gville SC, Apple provides a consultant locator at&nbsp;consultants.apple.com&nbsp;Only problem is that there doesn't look to be a lot out there. &nbsp;  I'll of course be starting back my sunday evening help sessions as soon as I'm done with school and with my move to full time consulting, I should be a bit more reliable on my online sessions. &nbsp;]]></content:encoded></item><item><title>Reset the printer system</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-05-17T23:28:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetprintsystem.php#unique-entry-id-467</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetprintsystem.php#unique-entry-id-467</guid><content:encoded><![CDATA[Scotty, when you were at my house you recommended ant Lacie back up drive, but you had another you recommended from Best Buy...any idea what that was? &nbsp;


...The Free Agent drive by Seagate is usually available around $99 for the USB only model.    You can pay more for the firewire version but for most people the $99 is just fine.  
]]></content:encoded></item><item><title>Audio Noise on iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-05-17T20:19:39-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/audionoiseinimacport.php#unique-entry-id-466</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/audionoiseinimacport.php#unique-entry-id-466</guid><content:encoded><![CDATA[After further reflection, I decided MM is much easier since I actively use the calendars and contacts on both iphone and ipad &nbsp;I've been happy with the service until all if a sudden MM is duplicating my appts many times, erasing info, and moving my contacts.   I went into the Apple store and they said &nbsp;I need to bring in my PC. I told them I had worked with you and they said- "even better!". 

...I&rsquo;ve seen mobileme do some very funky things in the last couple of years and random duplicates is very common.  ]]></content:encoded></item><item><title>Slow backup  process on Time Capsule</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><dc:date>2010-05-17T20:17:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/2dayslowbackup.php#unique-entry-id-465</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/2dayslowbackup.php#unique-entry-id-465</guid><content:encoded><![CDATA[Using RR as your primary email means that you don&rsquo;t really have much server space for your email to sit so RR would prefer you remove it from their server from time to time.  

...Go to your own mail program (the stamp) on your mac and go to the preferences (should be under &ldquo;Mail&rdquo; in the menu bar -upper left hand corner)  After you select the preferences, next choose your POP account on the left hand side.  

...What that will do will be to tell RR that it&rsquo;s ok to remove a copy after your email program (the stamp) has gotten its copy.  
]]></content:encoded></item><item><title>Slow internet and SSL on the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>iphone</category><category>email</category><category>wireless</category><dc:date>2010-05-12T23:54:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sslandslowinternet.php#unique-entry-id-464</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sslandslowinternet.php#unique-entry-id-464</guid><content:encoded><![CDATA[How do you take someone off your favorite list from your phone and keep them in contacts.


...Removing a contact from your favorites list should not remove them from your contacts list.    You can select edit on the favorites screen and then select the minus button.  ]]></content:encoded></item><item><title>10 year old Airport Basestation</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2010-05-12T23:36:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/10yearoldairport.php#unique-entry-id-463</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/10yearoldairport.php#unique-entry-id-463</guid><content:encoded><![CDATA[We seem to have issues with our condo printer-goes offline or idle and sends print data but doesn't print. &nbsp;

...I see you have suggested printers on yoir website, we may go to one of those if this keeps happening. 

...You may try going into the printer driver folder and deleting that manufacturers folder then reinstalling with the latest drivers from the manufac. website.  ]]></content:encoded></item><item><title>Blinking amber light on Time Capsule and Screen Recording</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>screen recording</category><dc:date>2010-05-12T23:22:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/amberandscreenrecord.php#unique-entry-id-462</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/amberandscreenrecord.php#unique-entry-id-462</guid><content:encoded><![CDATA[Once it's done, I'm going to wipe my iMac and take it in to get a new DVD drive and have them look into 4 white "spots" near each corner. 

...One other thing that could be happening is that the hum you are hearing could be caused by either bad (brown or dirty) power or an external device.  ...  You can try unhooking all external drives, mice etc... and seeing if the sound persists or also try a second power outlet in another part of the house to eliminate that cause.  ]]></content:encoded></item><item><title>MicroReplay for accidental damage on laptops</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-05-12T23:14:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/microaccidental.php#unique-entry-id-461</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/microaccidental.php#unique-entry-id-461</guid><content:encoded><![CDATA[Laptop wireless to time capsule on an extended network via airport express:


...Most likely the distance from the time capsule and going through the other airport express caused the slowness of data movement. &nbsp;  Once the initial backup was made it should be normal now]]></content:encoded></item><item><title>Rice saved the wet laptop...but the LCD was not so lucky.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-05-03T22:28:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ricemacbookpro.php#unique-entry-id-460</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ricemacbookpro.php#unique-entry-id-460</guid><content:encoded><![CDATA[I deleted mobile me account from my iPhone, but when I recreated the account I receive this error message: &nbsp;"Cannot Connect Using SSL. &nbsp;

...I am also having the same issues that you fixed on my laptop come back .... slow internet access, losing the connection and not finding the server. &nbsp;

...Of course you can also check to be sure there is no where in the advanced settings that SSL is checked.
]]></content:encoded></item><item><title>MobileMe smtp server failing on outgoing</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>MobileMe</category><dc:date>2010-05-03T22:16:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/smtpmobileme.php#unique-entry-id-459</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/smtpmobileme.php#unique-entry-id-459</guid><content:encoded><![CDATA[Since I have a few computers, I was wondering if I needed you if I made that transition or is it just a matter of plugging in the Time Capsule? &nbsp;...  Any thoughts are appreciated, and I am certainly willing to use your service if you think it would be beneficial. &nbsp;

...I would suggest you try setting it up yourself first and if you have any issues then you can schedule a session if you need.]]></content:encoded></item><item><title>Bonjour for Windows</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-04-30T00:10:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bonjourforwindowshp.php#unique-entry-id-458</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bonjourforwindowshp.php#unique-entry-id-458</guid><content:encoded><![CDATA[The amber light on your Time Capsule could be simply because it needs a firmware update.  

...There are several great screen recording programs.  iShowU is the one I use.  iShowU HD - for OSX 10.5 (Leopard) $29


...However, if you&rsquo;re on Snow Leopard you can now use Quicktime to record your screen.  ]]></content:encoded></item><item><title>iPhone outgoing server settings are wrong</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-04-29T23:34:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/outgoingiphoneserversettings.php#unique-entry-id-457</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/outgoingiphoneserversettings.php#unique-entry-id-457</guid><content:encoded><![CDATA[Have a water damaged laptop?    The Apple Store will consider that out of warranty and the cost of the repair is very high.    I have done these types of repairs often but I&rsquo;m ready to turn it over to another company who can do the repair at a lower cost.  ]]></content:encoded></item><item><title>iTunes disappeared</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2010-04-29T23:27:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hannahmontanagone.php#unique-entry-id-456</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hannahmontanagone.php#unique-entry-id-456</guid><content:encoded><![CDATA[The screen however is shot...it's like looking at a very exposed picture however it is functional and I have been using it for 3-4 months. ...  I have been sort of holding out to replace because I do like the aluminum body of the "pro" better than the plastic but did not want to get the Macbook pro because it had been so long since it was updated. 

...If you would like to try to get the cost of the repair down a bit there are 3rd party companies that can do the repair at a reduced cost but you&rsquo;re still looking at around $400 at least so you may want to put that money toward a new one anyway.  
]]></content:encoded></item><item><title>Update Quickbooks on both computers if you use Dropbox to sync</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><category>Dropbox</category><dc:date>2010-04-29T23:21:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quickbooksupdatedropbox.php#unique-entry-id-455</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quickbooksupdatedropbox.php#unique-entry-id-455</guid><content:encoded><![CDATA[Why do I get these error messages and how do I fix this?


...There may be an issue with your Internet service provider. &nbsp;...  With Time warner there should be absolutely no issue at all however with ATT there can sometimes be an issue where that ISP will block outgoing mail not associated to its own services. &nbsp;
]]></content:encoded></item><item><title>MobileMe and Windows...should I buy it?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-04-29T23:07:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winmobileme.php#unique-entry-id-454</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winmobileme.php#unique-entry-id-454</guid><content:encoded><![CDATA[I just wanted to let you know that the upstairs printer (the old one) does not work from my computer downstair or the Dell upstairs.. &nbsp;

...To add to your own computer, you will first want to make sure you have the most current driver for that printer on both computers. &nbsp;...  To have the older Dell be able to print to it, you'll need to download a free piece of software provided by apple called "bonjour for windows". &nbsp;]]></content:encoded></item><item><title>Mobile Me Sync fail</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-04-29T22:53:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncingfailingmobileme.php#unique-entry-id-453</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncingfailingmobileme.php#unique-entry-id-453</guid><content:encoded><![CDATA[I can send emails via my iPhone at home and at the office but not when I am out and about.


...It sounds like mobileme is having a problem connecting to the outgoing mail server on either 3G or over wireless but is fine on the other.    I would suggest as a first step, remove the mobileme account and re-add it on your phone.  ]]></content:encoded></item><item><title>i5 vs. i7 chips</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-04-29T22:30:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/i5vsi7.php#unique-entry-id-452</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/i5vsi7.php#unique-entry-id-452</guid><content:encoded><![CDATA[Hi Scottie, &nbsp;not sure if you got my message last week but after you left Sara Wilder went to hook up her phone and there was no music in her itunes library. &nbsp;...  Anyway, not sure if it was something you could talk me through on the phone or if I need to schedule you to come back out again. &nbsp;

...I might suggest you join me on Sunday night at 8pm online at my weekly townhall and we may be able to handle it through the web conference.  
]]></content:encoded></item><item><title>Quicktime 7 and flash on the iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-04-29T22:12:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flashonipad.php#unique-entry-id-451</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flashonipad.php#unique-entry-id-451</guid><content:encoded><![CDATA[I am seeing a few different versions in my qbnew box....should I still continue to use the original file and ignore the other two? 

...Remember that Dropbox will create a &ldquo;conflicted copy&rdquo; of your quickbooks data if you have Quickbooks open on two machines at the same time as both pieces of software try to write to the file residing on Dropbox.    The other issue to be aware of is that if you update Quickbooks on one computer, you&rsquo;ll need to update Quickbooks on the other as well.  ]]></content:encoded></item><item><title>Address book name list order</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-04-29T22:06:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addressbooknamelistorder.php#unique-entry-id-450</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addressbooknamelistorder.php#unique-entry-id-450</guid><content:encoded><![CDATA[If you have an iPhone it&rsquo;s a very valuable package and worth the money for the convenience it provides.  ...  Now most of these features can be achieved for free via Google and others but MobileMe integrates into Mac OS X and the iPhone very well.    So overall, I say if you don&rsquo;t have an iPhone, don&rsquo;t bother but if you do use the iPhone, it&rsquo;s very nice.  
]]></content:encoded></item><item><title>What&#x27;s that racing app?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-04-18T22:23:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/racingonipad.php#unique-entry-id-449</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/racingonipad.php#unique-entry-id-449</guid><content:encoded><![CDATA[Be sure to first check the mobileme preferences to make sure you have it set to "automatically" sync. &nbsp;  You may also try logging out of mobileme and back in on either or both of the computers. &nbsp;  It was working fine when we last met so I'm sure it's got to be something simple we're missing. &nbsp;
]]></content:encoded></item><item><title>What hard drive do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2010-04-15T18:27:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/harddriverecommends.php#unique-entry-id-448</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/harddriverecommends.php#unique-entry-id-448</guid><content:encoded><![CDATA[Although I would like to plan for a machine I could keep functional for several years, not sure the difference between those chips will matter even in 12 mos.


...Also, is there any additional (non-standard) software that you think I should add that you find particularly useful or that you think wife would enjoy?


...The i7 is really only going to be attractive to video/graphics guys and people who just have to brag about having the absolute best even though most of them don&rsquo;t need it.  ]]></content:encoded></item><item><title>Do I have a virus?</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2010-04-15T18:17:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/trojanhorseonamac.php#unique-entry-id-447</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/trojanhorseonamac.php#unique-entry-id-447</guid><content:encoded><![CDATA[Going from 10 to 7 is a step backward in the timeline of software development but I&rsquo;ve found that 7 is very handy to have for certain things...ex: quick editing of video, not having to wait for load time on certain file types.  

...You&rsquo;ll see less and less flash around the web in the coming months as Apple has made it a personal crusade against Adobe (the makers of flash) to delete all flash from the web by not supporting it.    They&rsquo;re doing a pretty good job so far as many websites have done a 180 degree turn including CNN.com, NYtimes.com, ESPN.com, Wallstreetjournal.com, ABC.com and Facebook.com just to name a few.]]></content:encoded></item><item><title>Uninstalling Norton Utilities</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2010-04-13T23:24:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nortonuninstall.php#unique-entry-id-446</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nortonuninstall.php#unique-entry-id-446</guid><content:encoded><![CDATA[When I add a contact from an email.   It never gets to address book correctly. 

...Simply go to the address book preferences and reselect the order you&rsquo;d like them to list as.  ]]></content:encoded></item><item><title>Saving video from Youtube with Safari</title><dc:creator>sells@mac.com</dc:creator><category>video</category><dc:date>2010-03-31T23:58:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/savingyoutubevideo.php#unique-entry-id-445</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/savingyoutubevideo.php#unique-entry-id-445</guid><content:encoded><![CDATA[Scotty - thanks and what was the name of the Free Racing App you should me on IPad?


...Real Racing HD by a company called Firemint. &nbsp;it's available on the iphone as well but the iPad version costs $9.99


appshopper.com is a pretty good source to keep up with what&rsquo;s new in the iTunes store.  ]]></content:encoded></item><item><title>Dropbox and 1Password</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2010-03-31T23:44:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxwith1password.php#unique-entry-id-444</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxwith1password.php#unique-entry-id-444</guid><content:encoded><![CDATA[Also since there are only two usb ports on the laptop, I would try to find an external drive that would hookup to the firewire port. 

...If you&rsquo;d like to spend a little more money and have firewire 800 as well as USB then my preffered drive is the Lacie Quadra.  

...Using a USB hub shouldn&rsquo;t matter as long as it&rsquo;s USB 2.0 which most are at this point.  
]]></content:encoded></item><item><title>Voice calls outside the US?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2010-03-31T23:34:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/voipoutsideus.php#unique-entry-id-443</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/voipoutsideus.php#unique-entry-id-443</guid><content:encoded><![CDATA[We recieved a message that our computer (g5-pre-Intel chip) has a trojan horse and must be disinfected. i know your time shows you are not available but if you can help asap it would be greatly appreciated. thx


...There are currently no known viruses or Trojans on the &nbsp;mac so I feel like you are most likely ok. ...  The second thing to consider is that there is currently no warning system built in to the mac to let you know you have encountered anything like that.  ]]></content:encoded></item><item><title>Why won&#x27;t .mov files play on my iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>video</category><dc:date>2010-03-31T01:38:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonevideofrommov.php#unique-entry-id-442</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonevideofrommov.php#unique-entry-id-442</guid><content:encoded><![CDATA[Scotty, 


How can I get rid of Norton Utilities once and for all?


...Norton provides an uninstaller found here:  download the uninstaller]]></content:encoded></item><item><title>Sending email blindly</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-03-25T23:44:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bccinemail.php#unique-entry-id-441</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bccinemail.php#unique-entry-id-441</guid><content:encoded><![CDATA[The owner of the puppies we are buying in a month gave us a link to see them, but she wants to eliminate the video tomorrow night. 

...If you are just wanting to save the youtube video then the easiest thing to do is open an activity window within Safari (under Window in the menu bar) and find the corresponding file downloading.  ...  If you would like to put it into iMovie, etc... then you&rsquo;d need to convert that flash video to a more &ldquo;apple happy&rdquo; format.  
]]></content:encoded></item><item><title>What size iPad to get?</title><dc:creator>sells@mac.com</dc:creator><category>iPad</category><dc:date>2010-03-25T23:25:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatsizeipad.php#unique-entry-id-440</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatsizeipad.php#unique-entry-id-440</guid><content:encoded><![CDATA[The owner of the puppies we are buying in a month gave us a link to see them, but she wants to eliminate the video tomorrow night. 

...If you are just wanting to save the youtube video then the easiest thing to do is open an activity window within Safari (under Window in the menu bar) and find the corresponding file downloading.  ...  If you would like to put it into iMovie, etc... then you&rsquo;d need to convert that flash video to a more &ldquo;apple happy&rdquo; format.  
]]></content:encoded></item><item><title>I shattered my iPhone.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Hardware</category><dc:date>2010-03-25T23:15:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/replaceiphoneglass.php#unique-entry-id-439</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/replaceiphoneglass.php#unique-entry-id-439</guid><content:encoded><![CDATA[You may want to get a a little skype credit so you can make outgoing calls.     Skype to Skype is free but outgoing to actual phones is a fee.  ...  (VOIP)  You&rsquo;ll just need to be on a wireless network when making calls.  ]]></content:encoded></item><item><title>Using Migration Assistant</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2010-03-25T22:59:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/migrationofvmwaredata.php#unique-entry-id-438</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/migrationofvmwaredata.php#unique-entry-id-438</guid><content:encoded><![CDATA[Do this by selecting to make an iphone version from the advanced tab.


Now you&rsquo;ll see the file has been significantly reduced in size and aspect ratio.  


...Just drag the iphone version over to the iphone and you&rsquo;re good to go.  ]]></content:encoded></item><item><title>Dropbox Mac and PC?</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2010-03-25T22:40:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxcrossplatform.php#unique-entry-id-437</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxcrossplatform.php#unique-entry-id-437</guid><content:encoded><![CDATA[How do I create an e-mail group that is protective of their names when sending out? &nbsp;

...The easiest way to protect the privacy of email names is to use the Bcc: field in your email. &nbsp;...  All recipients will will get an email from you, to you and will not be able to see each other's names. &nbsp;
]]></content:encoded></item><item><title>Where did my deleted folder go in my email account?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>MobileMe</category><dc:date>2010-03-25T22:14:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletedfolderinemail.php#unique-entry-id-436</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletedfolderinemail.php#unique-entry-id-436</guid><content:encoded><![CDATA[How do I create an e-mail group that is protective of their names when sending out? &nbsp;

...The easiest way to protect the privacy of email names is to use the Bcc: field in your email. &nbsp;...  All recipients will will get an email from you, to you and will not be able to see each other's names. &nbsp;
]]></content:encoded></item><item><title>Where did my RR email go?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-03-25T21:58:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/popemailsucks.php#unique-entry-id-435</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/popemailsucks.php#unique-entry-id-435</guid><content:encoded><![CDATA[The screen on my iphone is shattered...is there a way of fixing it? 

...The least expensive way to repair your iphone is to change the glass yourself. &nbsp;

...Amazon.com: Apple iPhone 3G Replacement Front Glass and Digitizer -2 Tools, Suction Tool, Adhesive and Exclusive Microfiber DBROTH Cleaning Cloth Included - Repair Your Cracked Glass: Electronics
]]></content:encoded></item><item><title>Trouble renewing MobileMe</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-03-25T21:47:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/baa010bb6a7948ab9a5b572c41c1fe1d-434.php#unique-entry-id-434</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/baa010bb6a7948ab9a5b572c41c1fe1d-434.php#unique-entry-id-434</guid><content:encoded><![CDATA[If I set up a shared folder, so that her Mac can access her PC, will that transfer with the Migration?


...You'll just need to be careful not to create a user with the same name as the one being transferred. &nbsp;...  If you have already done so then remove the new user and migrate the old one, being sure to backup any data that has recently been added to the new user before deletion. &nbsp;
]]></content:encoded></item><item><title>Folder dissapearing</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>Hardware</category><dc:date>2010-03-25T21:15:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fwisightnotdetected.php#unique-entry-id-433</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fwisightnotdetected.php#unique-entry-id-433</guid><content:encoded><![CDATA[If I set up a shared folder, so that her Mac can access her PC, will that transfer with the Migration?


...You'll just need to be careful not to create a user with the same name as the one being transferred. &nbsp;...  If you have already done so then remove the new user and migrate the old one, being sure to backup any data that has recently been added to the new user before deletion. &nbsp;
]]></content:encoded></item><item><title>Do I need to change my router to work with my PC?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2010-03-25T21:08:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/routercompatibility.php#unique-entry-id-432</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/routercompatibility.php#unique-entry-id-432</guid><content:encoded><![CDATA[Someway I lost my deleted file folder on the left side of the screen. 

...It's possible you may have toggled the small triangle on your mobileme email account on the left hand side. &nbsp;  Try clicking on the small triangle to reveal the contents of your mobileme email account. &nbsp;
]]></content:encoded></item><item><title>Option Boot to switch between operating systems with Boot Camp</title><dc:creator>sells@mac.com</dc:creator><category>Bootcamp</category><dc:date>2010-03-03T23:22:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/optionboot.php#unique-entry-id-431</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/optionboot.php#unique-entry-id-431</guid><content:encoded><![CDATA[If you are refering to your carolina.rr.com email you might first try logging on to your email account at their website. &nbsp;webmail.carolina.rr.com &nbsp;There is a chance that your mail is still on their server. &nbsp;  Since road runner mail is POP based there is a chance it may have been deleted from one computer but may still exist on another or server. &nbsp;  POP mail is also flaky in that each client that has access to it has the the right to remove it from the server so that another client will not show up on another computer. &nbsp;
]]></content:encoded></item><item><title>Where&#x27;d my drive space go to?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-03-02T18:10:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ominidisksweeperrescue.php#unique-entry-id-430</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ominidisksweeperrescue.php#unique-entry-id-430</guid><content:encoded><![CDATA[Our Mobile Me account has expired and we can not renew b/c the user name and password is not valid?


...Apple provides 24/7 chat support to resolve all mobileme issues. &nbsp;  They should be able to assist you with reinstating your mobileme account. &nbsp;
]]></content:encoded></item><item><title>Resetting SyncServices</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-03-02T00:42:09-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemekbaseterminal.php#unique-entry-id-429</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemekbaseterminal.php#unique-entry-id-429</guid><content:encoded><![CDATA[Searched for them with no success. iSight camera and FireWire port does not recognize external camera. 

...Usually this is the case of either human error or damage to the main directory. &nbsp;...  The FW and isight camera issues should also be unrelated to the hard drive as well. &nbsp;]]></content:encoded></item><item><title>Save some money on MobileMe</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-03-01T20:53:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemecheaper.php#unique-entry-id-428</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemecheaper.php#unique-entry-id-428</guid><content:encoded><![CDATA[Is there one router that is better than another which will be able to work seamlessly between the current Apple models in my home as well as the new PC laptop?   I would like to get the new router before you come over so you can set it up properly to work with all the computers I now have in my home. 

...I've found more often it is the fault of two conflicting peices of software on the Windows machine both of which are attempting to control the wireless card on the laptop. &nbsp;]]></content:encoded></item><item><title>Permissions wrong on external drive</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>time machine</category><category>Hardware</category><dc:date>2010-03-01T20:25:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/permissionswrongonexternal.php#unique-entry-id-427</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/permissionswrongonexternal.php#unique-entry-id-427</guid><content:encoded><![CDATA[In order to get to the mac practice software on the Mac side of the Macs in the office it's pretty simple really. &nbsp;  I've discussed this with Dr. xxxxxxx  and he is familiar how to do this as well.


...You should now be able to get to all the data within Mac Practice on the Mac just as you did before. &nbsp;]]></content:encoded></item><item><title>MobileMe syncing is flaky this weekend</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2010-02-28T23:52:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemedownfeb28.php#unique-entry-id-426</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemedownfeb28.php#unique-entry-id-426</guid><content:encoded><![CDATA[I'm using the Winteck SSD in the Express Card 3/4 Slot and have a 48 GB &nbsp;with just System and Apps on it with only 27 gb used, but disk says it has 6 left...so I've got space I can't account for.


...It will scan your drive and give you a break down of what&rsquo;s taking up the space you&rsquo;re missing.  ...  If it turns out to be a set of rogue cache files then you&rsquo;ll see it here.  ]]></content:encoded></item><item><title>How can I share files across multiple computers across the internet?</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2010-02-28T21:23:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxtotherescue.php#unique-entry-id-425</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxtotherescue.php#unique-entry-id-425</guid><content:encoded><![CDATA[Option click in the menu bar on syncing icon to reveal more options.


...Mac OS X v10.5, v10.6: Resetting the SyncServices folder


...MobileMe not syncing iCal calendars properly | MacFixIt - CNET Reviews]]></content:encoded></item><item><title>iPhone not showing in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iphoto</category><dc:date>2010-02-28T21:17:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonenotiniphoto.php#unique-entry-id-424</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonenotiniphoto.php#unique-entry-id-424</guid><content:encoded><![CDATA[You can check your payment information via the mobileme control panel in system preferences to see what your payment method is.    MobileMe is $99 per year although you can find it cheaper online at amazon.com,  That&rsquo;s the better way to go instead of the automatic card payment system.  

...You will get notifications that your account will either automatically renew or will expire as you get closer to the expiration date.  ]]></content:encoded></item><item><title>Adding an address to Address Book manually</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-02-28T16:15:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addaddressmanually.php#unique-entry-id-423</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addaddressmanually.php#unique-entry-id-423</guid><content:encoded><![CDATA[What does it mean when the time machine says "read only volume &nbsp;click time machine to change the volume". &nbsp;

...There is a way to bring it back to the state where it can accept data once again.  

...You can also click the plus sign and select yourself as a user then select to Read / Write then select the gear icon and choose to apply to all enclosed items.  ]]></content:encoded></item><item><title>Multiple backups with one drive in Time Machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>wireless</category><dc:date>2010-02-23T01:11:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/multbackupstm.php#unique-entry-id-422</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/multbackupstm.php#unique-entry-id-422</guid><content:encoded><![CDATA[MobileMe Syncing seems to have been down a bit over the weekend.  ...  Apple states they were running maintenance on the sync servers and all services have been restored but I don&rsquo;t think that&rsquo;s the case. 


...My advice, wait a few hours and maybe we&rsquo;ll all be back online.  ]]></content:encoded></item><item><title>Sending email from the correct address</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-02-18T00:13:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sendemailfromcorrectaddress.php#unique-entry-id-421</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sendemailfromcorrectaddress.php#unique-entry-id-421</guid><content:encoded><![CDATA[I pulled the backup copy but twice that I know of, a folder was there and then on another day, it was missing. 

...We are looking to have a Mac Server or HD so the two designers I work with can access files to work on so I do not have to burn a CD or FTP the files to them, get it back from them and then place them back onto my HD.   I would like to have a central server or HD that we can all access and pull files to work on and then place back when complete. ]]></content:encoded></item><item><title>Parental controls block https sites</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2010-02-17T00:02:13-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/httpsblockedbyparentalcontrols.php#unique-entry-id-420</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/httpsblockedbyparentalcontrols.php#unique-entry-id-420</guid><content:encoded><![CDATA[Deleting picts not taken with the iPhone...or there could be one pict that was taken with the iphone causing the problem. &nbsp;...  I just know it's a pain to email 166 picts at only a few at a time before deleting. &nbsp;  You could try just a few at a time and reconnect after a few deletions to see if all goes well. &nbsp;]]></content:encoded></item><item><title>Windows wireless woes....again</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>Hardware</category><dc:date>2010-02-16T23:49:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winwirelessdual.php#unique-entry-id-419</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winwirelessdual.php#unique-entry-id-419</guid><content:encoded><![CDATA[I am not talking about an address I copy from an incoming email, rather one I have to type in.


...To add a new address into your address book from scratch, go to address book and find the plus sign in the lower area of the window.    Click that button and you&rsquo;ll be presented with an area where you can manually enter contact information.
]]></content:encoded></item><item><title>HP Scan needed for Snow Leopard.  </title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2010-02-16T14:17:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hpscannotpro.php#unique-entry-id-418</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hpscannotpro.php#unique-entry-id-418</guid><content:encoded><![CDATA[I have added another employee within my company and I want to know if I can set them up to use the same time machine I am using for backup? 

...You can update the router&rsquo;s firmware by going to airport utility then selecting the router&rsquo;s icon in the left hand side of the window.  

...Just plug up the same drive to the different computer then select it as the backup drive in time machine system preferences.  
]]></content:encoded></item><item><title>Keychain woes  continue</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2010-02-14T23:12:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwchangescrewsupkeychain.php#unique-entry-id-417</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwchangescrewsupkeychain.php#unique-entry-id-417</guid><content:encoded><![CDATA[Also, now all the mail I am sending out from my computer is being sent from my daughter's email address. &nbsp;

...To verify what address you're sending from in you email, go to your email preferences first (then accounts) and be sure that the user name is correct. &nbsp;

...Notice that you have the ability (when you have multiple accounts) to toggle between sender email addresses as shown here:
]]></content:encoded></item><item><title>Confirming your iTunes account on iPhone and iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>iTunes/iPod</category><dc:date>2010-02-14T11:42:23-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/confirmitunesaccountiphone.php#unique-entry-id-416</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/confirmitunesaccountiphone.php#unique-entry-id-416</guid><content:encoded><![CDATA[Google Docs, along with Amazon.com, ebay, gmail, all use https which means that your browser and their server have a secure connection to each other. &nbsp;

...You could try to add each https site to the "always allow" section of the parental controls, under content, but it most likely will not work. &nbsp;

...Update:  This fellow seems to have found a workaround by exactly identifying the url name of the https site, entering it into the allowed sites and was good to go.  ]]></content:encoded></item><item><title>I want to make my network better</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2010-02-08T22:48:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/strengthennetworkhowto.php#unique-entry-id-415</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/strengthennetworkhowto.php#unique-entry-id-415</guid><content:encoded><![CDATA[The intel wireless software doesn't seem sophisticated enough to handle joining a modern network with WPA encryption but Windows does just fine.  

...You can tell Windows to do this by going to Wireless Network Connection, then select "change advanced settings" then under the "wireless networks" tab, select "allow windows to configure my wireless network settings".  


...If this happens you'll know it because the icons in the lower menu bar of your Windows computer will show you by  alerting you.  
]]></content:encoded></item><item><title>Printing problem inside virtualization</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-02-05T15:26:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printxpvirtprob.php#unique-entry-id-414</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printxpvirtprob.php#unique-entry-id-414</guid><content:encoded><![CDATA[I am aware that Snow Leopard will not allow me to use HP Scan Pro software anymore, but I am still unable to get my HP PSC 2510 to scan at all. &nbsp;

...As seen here:  HP Products with Print Drivers Included in Mac OS X 10.6 Snow Leopard HP PSC 2510 Photosmart All-in-One Printer - HP Customer Care (United States - English)


...You could try downloading HP Scan by virtue of downloading another scanner/printer/all in one device&rsquo;s software for 10.6.
]]></content:encoded></item><item><title>Upgrade to Office 2008?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>iWork</category><dc:date>2010-02-04T20:13:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officeupgrade.php#unique-entry-id-413</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officeupgrade.php#unique-entry-id-413</guid><content:encoded><![CDATA[It keeps saying that he is unable to connect to the server and it wants a keychain password. 

...After entering the old password and the new one, the keychain should get out of his way. &nbsp;  If this doesn&rsquo;t work then the best thing to do would be to delete the offending keychain and add a new one and make the new one the default.  
]]></content:encoded></item><item><title>Reseting permissions on External Time Capsule drive</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Hardware</category><dc:date>2010-02-04T16:29:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unlocklockedtmdrive.php#unique-entry-id-412</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unlocklockedtmdrive.php#unique-entry-id-412</guid><content:encoded><![CDATA[When I try to create a new account for my phone it says the email address is already in use DUH!! 

...Now that you&rsquo;re on the same page with iTunes go to your phone and select settings, general, store.  

...If there&rsquo;s a certain app that will not load (or song) then you can right click on the app or song to show more info and that information window will tell you what account it was purchased under as well.  as seen below:  
]]></content:encoded></item><item><title>No Audio and iPhone error on sync</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Hardware</category><dc:date>2010-02-04T00:37:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/audioerror.php#unique-entry-id-411</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/audioerror.php#unique-entry-id-411</guid><content:encoded><![CDATA[Since you know the layout of my house, and the equipment that I currently have, I need your help on getting an adequate signal for my home wireless network. &nbsp;

...My goal is to have a wireless network strong enough throughout the house so that I can use the iTouches anywhere, and be able to have my Wii and xBox hard wired to the network.


...But I would appreciate it, if you could recommend the appropriate equipment to buy, that way I will have it so that when you come to my house we can get it set up, to save you two trips to the house. &nbsp;]]></content:encoded></item><item><title>Laser Printer recommendations</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2010-02-04T00:15:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hplaser.php#unique-entry-id-410</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hplaser.php#unique-entry-id-410</guid><content:encoded><![CDATA[Now go back to airport utility and check to be sure the new device is set to extend the network, WDS is not involved and that when selecting the printers tab, you see your printer up and running.  

...If the proper driver is not installed you can try one of the two generic post script drivers Windows suggests or you can travel down the long road of installing the actual Windows driver for that printer from either a download from the website or the install CD that came with the printer.  

...If these steps don&rsquo;t take care of the issue, you can also just move your laptop directly to the printer and connect via USB however you&rsquo;ll need to toggle VMware&rsquo;s ability to control the USB device in the bottom right corner of the VMware window.  
]]></content:encoded></item><item><title>Active X controls on the mac</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-02-01T16:51:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/activexonmac.php#unique-entry-id-409</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/activexonmac.php#unique-entry-id-409</guid><content:encoded><![CDATA[I'm thinking I'll just go ahead and buy Office 2008, though, and upgrade all three Macs. &nbsp;

...The Office 2008 software runs natively on intel processors so things usually go a little smoother.  $100 is not bad.  ...  But if you are happy with Office, the 2008 home edition contains 3 licenses and should be fine for that price.  ]]></content:encoded></item><item><title>Finding your aiport password in Keychain Access</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2010-02-01T13:50:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recoverpwinkeychainaccess.php#unique-entry-id-408</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recoverpwinkeychainaccess.php#unique-entry-id-408</guid><content:encoded><![CDATA[My external hard drive is locked and I can&rsquo;t get it to unlock.  

...Windows can change the permissions of a drive along with Mac OS X.   

...Special thanks to V.K. in the Apple support forums here: Apple - Support - Discussions - Time Machine Backup Drive Locked ...]]></content:encoded></item><item><title>Syncing Google Calendar with iCal</title><dc:creator>sells@mac.com</dc:creator><category>syncing</category><dc:date>2010-02-01T13:44:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spanningsyncical.php#unique-entry-id-407</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spanningsyncical.php#unique-entry-id-407</guid><content:encoded><![CDATA[I having problems with my audio, I hear the chime when booting my system but that's it, nothing else


...To answer your second question first, this post to the apple.com discussion group may help.  


...Hearing the chime at startup means that it has passed the POST (power on self test) and the issue is most likely not hardware.  ]]></content:encoded></item><item><title>Printer name changed and permission issues</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>general troubleshooting</category><dc:date>2010-02-01T13:39:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printernamechange.php#unique-entry-id-406</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printernamechange.php#unique-entry-id-406</guid><content:encoded><![CDATA[Can you recommend a good laser printer and all in one laser that works well with the mac.


...I set up a lot of printers and I&rsquo;ve found that the following HP models do a fine job.  ...  You can find them cheaper but these are the HP.com links just to get aquinted.
]]></content:encoded></item><item><title>Send out email as who you&#x27;d like to be</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-02-01T12:47:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailidentity.php#unique-entry-id-405</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailidentity.php#unique-entry-id-405</guid><content:encoded><![CDATA[I'm trying to open myitlab for school and it's saying I need to install activex control, I installed some cleaner fix thing. 

...Most likely the file that you are trying to use requires a piece of software written for windows.  ...  It&rsquo;s not an internet standard so anyone using them in webpages are cutting themselves out of the rest of the browser world.  
]]></content:encoded></item><item><title>Hide/Show headers in email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-02-01T12:39:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hideshowheadersinemail.php#unique-entry-id-404</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hideshowheadersinemail.php#unique-entry-id-404</guid><content:encoded><![CDATA[My son's repaired xbox requires him to use a password to activate wireless. 

...Go to keychain access in your applications/utilities folder then you&rsquo;ll see a list of passwords.  ...  You&rsquo;ll be prompted for your actual computer&rsquo;s password for permission to see this password.  ]]></content:encoded></item><item><title>Mail&#x27;s buttons have gone away.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2010-02-01T12:28:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailmenubardissappears.php#unique-entry-id-403</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailmenubardissappears.php#unique-entry-id-403</guid><content:encoded><![CDATA[My son's repaired xbox requires him to use a password to activate wireless. 

...Go to keychain access in your applications/utilities folder then you&rsquo;ll see a list of passwords.  ...  You&rsquo;ll be prompted for your actual computer&rsquo;s password for permission to see this password.  ]]></content:encoded></item><item><title>Recovering a lost password...</title><dc:creator>sells@mac.com</dc:creator><category>security</category><category>wireless</category><dc:date>2010-01-21T00:50:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recoverlostpw.php#unique-entry-id-401</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recoverlostpw.php#unique-entry-id-401</guid><content:encoded><![CDATA[We had a heck of a time printing as child finally figured out that the printer name was changes from &ldquo;Condo Printer&rdquo; to &ldquo;HP Laserjet Series 1&rdquo; (or something like that).&nbsp; 

...With the printer, &nbsp;If it was connected to your wireless router then any changes we made to the router would have effected the printer's name. &nbsp;

...Sounds like the computer had a problem and force shutting down may be the best way to solve it. &nbsp;]]></content:encoded></item><item><title>Quickbooks and Dropbox</title><dc:creator>sells@mac.com</dc:creator><category>Dropbox</category><dc:date>2010-01-21T00:38:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dropboxquickbooks.php#unique-entry-id-400</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dropboxquickbooks.php#unique-entry-id-400</guid><content:encoded><![CDATA[Just below the address bar in your email you have a toggle that will allow you to quickly change who you send out as.  

...Check to make sure the name associated with each account is what you want it to be.    You can do this by going to the preferences in Mail (command + comma) then select each account and check the full name for each.  ]]></content:encoded></item><item><title>Garage Band = spinning ball</title><dc:creator>sells@mac.com</dc:creator><category>Music</category><category>Garage Band</category><dc:date>2010-01-21T00:30:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gbandspinningball.php#unique-entry-id-399</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gbandspinningball.php#unique-entry-id-399</guid><content:encoded><![CDATA[Scotty, &nbsp;I just sent myself a "test" e-mail and below is what I received. &nbsp;  I would sure like to stop sending and receiving all this garbage.


...Go to view in the Mail application and select message then Hide headers.  ]]></content:encoded></item><item><title>Extreme Router improves download speed</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>wireless</category><category>Snow Leopard</category><dc:date>2010-01-21T00:19:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extremespeedsup.php#unique-entry-id-398</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extremespeedsup.php#unique-entry-id-398</guid><content:encoded><![CDATA[Hi scotty, Somehow I have lost the bar across the top of a new message I am wanting to send that has - &nbsp;Send - Reply - attach - address etc.   If I am replying to a message that is opened I get the bar but do not get it when I am just wanting to send an e-mail.


...For some reason Apple decided to place a button in the top right hand corner of their mail program that, when clicked, it makes all the important buttons disappear.  ]]></content:encoded></item><item><title>Login Keychain Password is causing problems</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2010-01-21T00:03:57-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pwkeychainlogin.php#unique-entry-id-397</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pwkeychainlogin.php#unique-entry-id-397</guid><content:encoded><![CDATA[You can still find your wireless password on your computer by going to Keychain access on your mac.  (inside the utilities folder inside the Applications folder)


Next, select Passwords on the right hand column then find the airport network entry that has your wireless network's name associated with it.  ...  You'll be prompted to enter the actual computer's password but then you'll be able to see the wireless password.  
]]></content:encoded></item><item><title>Time Machine with Multiple computers</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2010-01-10T22:34:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmonmultiplecomputers.php#unique-entry-id-396</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmonmultiplecomputers.php#unique-entry-id-396</guid><content:encoded><![CDATA[When the girl who works for me and I share Quickbooks via dropbox each time there is a new file which seems to be most recent.


...I would like to get a better look at the longer versiion of the file name that QuickBooks is saving it's QB file as.  ...  QB is designed to keep about 8 or so redundant versions of it's backup file and that may be what is happening.  ]]></content:encoded></item><item><title>Converting .pub files to .pdf</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-01-08T00:25:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pubtopdf.php#unique-entry-id-395</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pubtopdf.php#unique-entry-id-395</guid><content:encoded><![CDATA[Garage Band will not save after a recording session.


Yes - that is all we have tried to do with it - is record Sunday and save.&nbsp;&nbsp; 

...Do you mean that Garage Band is not saving the recorded session? &nbsp;]]></content:encoded></item><item><title>Parallels 3&#x2c; 4 latest versions</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-01-07T00:38:38-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parallelslatestbuild34.php#unique-entry-id-394</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parallelslatestbuild34.php#unique-entry-id-394</guid><content:encoded><![CDATA[Apparently it wasn't our cable modem, but our router, that was the roadblock in the system. &nbsp;

...Once I get the network set up, download current versions of iTunes and update the AppleTV, and probably upgrade my macbook to Snow Leopard (I won't need to transfer all my files somewhere remote and then dump them back on to do that will I?), I'm going to get you over here to help us with Home Sharing, file streaming between computers, etc. &nbsp;...  We can put all three computers in the same room and try it there.
]]></content:encoded></item><item><title>Computer in the shop...hard drive alternatives</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2010-01-07T00:18:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mbpshopdrivebackup.php#unique-entry-id-393</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mbpshopdrivebackup.php#unique-entry-id-393</guid><content:encoded><![CDATA[Keychain access password issues often arrise when a user changes the password of their computer but does not unlock the login keychain within keychain access.  

...I would suggest deleting the login keychain (seeing how your computer is so new) and restarting.  

...It's not hurting anything to leave it the way it is until we meet again after your trip.  ]]></content:encoded></item><item><title>Extending your Airport wireless network using an express</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2010-01-07T00:03:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extendwirelessviaexpress.php#unique-entry-id-392</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extendwirelessviaexpress.php#unique-entry-id-392</guid><content:encoded><![CDATA[Do i just plug it in and will back up this computer without erasing other backups from old computer?


...As long as there's enough free space on the external hard drive to copy all the other mac's data over you should be fine.  ...  It may ask you automatically if you'd like to use that disk as your Time Machine disk if you don't already have Time Machine setup.
]]></content:encoded></item><item><title>iPhoto Duplicates</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2010-01-06T23:42:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotoduplicatesagain.php#unique-entry-id-391</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotoduplicatesagain.php#unique-entry-id-391</guid><content:encoded><![CDATA[He sent a .pub file which I on my Mac can&rsquo;t open. 

...If you know what app on a Windows PC gives a .pub tag, and if you know how to save it as a pdf file, please let me know.


...But if won't do that then you may be able to convert it yourself.  ]]></content:encoded></item><item><title>Address Book card changes</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2010-01-05T23:59:04-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adcardchanges.php#unique-entry-id-390</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adcardchanges.php#unique-entry-id-390</guid><content:encoded><![CDATA[I need the latest build of Parallels 4.  

...Here's the link to the latest version 3 and 4 builds:


KB Parallels: Download links for Parallels Desktop and Transporter products (versions 2.5, 3 and 4)]]></content:encoded></item><item><title>Computer falls off wireless network in the kitchen</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><category>Hardware</category><dc:date>2010-01-03T17:55:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelessinkitchenproblems.php#unique-entry-id-389</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelessinkitchenproblems.php#unique-entry-id-389</guid><content:encoded><![CDATA[I have to send my computer to Apple to replace my screen because it has some crazy line it it, and I can borrow my girlfriends macbook for the seven to ten day period my computer will be gone.   What I was wondering is, since I am backed up on my time capsule, is it possible to back her macbook up on my time capsule as well, and load all the files from my computer on to hers so that it operates just like mine does now, and then when I am done with hers and have my computer back, I can then take her files off the time capsule and put her computer back to the way it was before I put all my stuff on it.


...So if you clone that drive to a new drive then only have that one drive with your data you could also risk losing it unless you also have your data backed up via time machine.  ]]></content:encoded></item><item><title>Printer won&#x27;t print within certain areas of the house</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>networking</category><dc:date>2010-01-03T17:40:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerairportnet.php#unique-entry-id-388</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerairportnet.php#unique-entry-id-388</guid><content:encoded><![CDATA[Be sure it is set to "allow network to be extended". (see below) &nbsp;Next double click on your airport express that should be showing if you've plugged it in. &nbsp;(usually takes around a minute to show up. &nbsp;...  Now select the airport express to "extend a network" in the drop down menu and select your own network as the one to extend. &nbsp;(see below) Apply those settings and the express should go green on the light in about 1 minute. &nbsp;


There's a little more to it than that like actually naming the device and providing a password to make changes to that hardware but that's the main idea. &nbsp;]]></content:encoded></item><item><title>Protecting your kids from the internet</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2010-01-03T17:22:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/goodparenting.php#unique-entry-id-387</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/goodparenting.php#unique-entry-id-387</guid><content:encoded><![CDATA[It may be a matter of your iphoto library having almost outgrown your internal drive. &nbsp;iPhoto can detect a library housed on an external drive but the issue is to have a separate drive connected and also have that one backing up as well. &nbsp;  Your current backup may be large enough to encompass both your internal drive and the external you would add if it is a 1terabyte or larger drive. &nbsp;...  You should have a copy of Duplicate Annihilator on your computer already that you can run however you can also download the latest version of Duplicate Annihilator from here: &nbsp;
]]></content:encoded></item><item><title>iPhoto blurry photos again</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2010-01-03T17:14:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotoblurryagain.php#unique-entry-id-386</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotoblurryagain.php#unique-entry-id-386</guid><content:encoded><![CDATA[I do have a quick question about changing information in a contact list in my address book.   Can you change information, like in my x-mas list address book, such as the person's name, and not have it change in the main address book??


...No, the changes made in the contact show up in the main address book and any of the sub groupings their in as well. &nbsp;]]></content:encoded></item><item><title>Updating Parallels</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2010-01-03T17:04:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/updatingparallelsissues.php#unique-entry-id-385</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/updatingparallelsissues.php#unique-entry-id-385</guid><content:encoded><![CDATA[I did get a kick out of the fact that you're having Time Warner issues (even you, huh?) &nbsp;

...If it holds the connection to the router upstairs consistantly then we know its the location of the iMac downstairs that is the issue. &nbsp;...  If the problem continues even in the temporary location then the only other step to take would be to do an archive and install of the operating system as a last resort. &nbsp;]]></content:encoded></item><item><title>LCD screen cracked</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2010-01-03T17:01:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lcdcracked.php#unique-entry-id-384</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lcdcracked.php#unique-entry-id-384</guid><content:encoded><![CDATA[This will at lease determine if the issue is related to which node you are connected to within your network.  ...  But I'd really like to know if you can consistantly print on one node but not the other.  ...  Also, to make sure you are jumping from node to node, you can turn off airport from the menu bar then move to a different part of the house and turn it back on again.  ]]></content:encoded></item><item><title>Ripping DVD&#x27;s into iTunes</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2010-01-03T16:47:21-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdrip.php#unique-entry-id-383</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdrip.php#unique-entry-id-383</guid><content:encoded><![CDATA[There is a flaw in Snow Leopard's partenal controls but that usually only occurs if your are migrating data from an older version of the operating system.  

...It's $99 and overkill for most parents so I only recommend it in extreme cases...daughters stripping for their boyfriends over iChat, sons selling drugs through facebook, downloading illegal movies etc...  

...Netnanny and CyberSitter seem to be popular choices but I don't support Windows so you're on your own with that side of things.  
]]></content:encoded></item><item><title>Not every Apple product is a winner</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2010-01-03T13:01:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appleduds.php#unique-entry-id-382</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appleduds.php#unique-entry-id-382</guid><content:encoded><![CDATA[I have tried having them send the pics in highest quality and the pics are still blurry when I open them in iphoto.


...When I try to take pics from my kids' Facebook that I want to print, the same thing happens--all blurry.


...One thing you may want to do first is to check this earlier answer out:  Elgato video and iPhoto fuzzy issues | iphoto, video | Sells Consulting
]]></content:encoded></item><item><title>Printer falling off line in Snow Leopard</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-12-30T00:35:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerfallingofflinesnowleopard.php#unique-entry-id-381</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerfallingofflinesnowleopard.php#unique-entry-id-381</guid><content:encoded><![CDATA[I have tried having them send the pics in highest quality and the pics are still blurry when I open them in iphoto.


...When I try to take pics from my kids' Facebook that I want to print, the same thing happens--all blurry.


...One thing you may want to do first is to check this earlier answer out:  Elgato video and iPhoto fuzzy issues | iphoto, video | Sells Consulting
]]></content:encoded></item><item><title>Router not giving IP address</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-12-30T00:24:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/routeripaddressnone.php#unique-entry-id-379</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/routeripaddressnone.php#unique-entry-id-379</guid><content:encoded><![CDATA[While I do many repairs on Apple products, I usually refer laptop display repairs out to these guys.    They can do it at a much lower cost and I've always had good experience with them.  


...Mac Service - Apple Mac Repair and Upgrades for your Mac, iPod, or iPhone]]></content:encoded></item><item><title>iPod Touch battery issues</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><dc:date>2009-12-30T00:04:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/touchbatterydying.php#unique-entry-id-378</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/touchbatterydying.php#unique-entry-id-378</guid><content:encoded><![CDATA[I wanted to have some of our home dvds and store bought dvds to put in itunes so i could watch them on apple tv or download to ipod??


...However, if one were trying to take content off a commercial DVD for backup purposes, they would look toward an application called Handbrake.  ...  However you still need to manually drag the final movie file into iTunes and be ready to buy more hard drives because movies take up Gigs of space.  
]]></content:encoded></item><item><title>Syncing AppleTV with multiple iTunes libraries</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><category>iTunes/iPod</category><dc:date>2009-12-29T23:54:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/atvtomultipleitunes.php#unique-entry-id-377</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/atvtomultipleitunes.php#unique-entry-id-377</guid><content:encoded><![CDATA[Sometimes Apple strikes out.    While I don't agree with AppleTV being on the list and I do secretly wish I had a Cube, it's pretty much dead on otherwise.  


Insanely bad: Ten Apple duds of the decade | Mac | Macworld]]></content:encoded></item><item><title>Using your iMac to create another wireless network</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2009-12-26T22:26:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xboximacwireless.php#unique-entry-id-376</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xboximacwireless.php#unique-entry-id-376</guid><content:encoded><![CDATA[So if all other computers are printing successfully to the printer, then the easiest thing to try first, would be to delete the printer and re add the printer.  


...The printer should auto detect the driver (assuming the Snow Leopard computer is the one with the printing problem).  

...Here are a couple other answers I've provided concerning Snow Leopard print issues:
]]></content:encoded></item><item><title>Airport channel on wireless</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2009-12-23T01:23:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportwirelesschannelchange.php#unique-entry-id-375</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportwirelesschannelchange.php#unique-entry-id-375</guid><content:encoded><![CDATA[I have a growing list for next year but for now, I am only able to connect wirelessly to my iMac. 

...It looks like your ethernet cable going into your mac is not providing a signal from your router.  

...The number you see 1.69.254.xx.xx means that the computer has not been given an IP address from the router and has just made its own IP address up.  ]]></content:encoded></item><item><title>moving addresses after new computer purchase</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><category>data transfer</category><dc:date>2009-12-21T21:28:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/abbutonew.php#unique-entry-id-374</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/abbutonew.php#unique-entry-id-374</guid><content:encoded><![CDATA[I gave the unit to my grandson for christmas and within a day he started to complain that &nbsp;only after 2 to 3 hours the battery was down to 20% and that the audio decreased about 50 % after only about 10 minutes. 

...However, I have found that when a battery sits without being used over an extended period of time, it can sometimes take several charge cycles for the battery to recall its capacity.    There are many people who would disagree with that statement and would claim that today's litium ion batteries do not function the same way as the older NiCad batteries.  
]]></content:encoded></item><item><title>Parental Controls on the Mac </title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2009-12-19T17:24:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pconmac.php#unique-entry-id-373</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pconmac.php#unique-entry-id-373</guid><content:encoded><![CDATA[The AppleTV can stream content from each but really only pushes any data purchased back to the main iTunes library.  

...You can find more info on how to turn it on and drag over content from each library so your data lives in both computers.  ...  It's really just a repeater for whatever is in the main iTunes library.  (in you case, the iMac)  Any content purchased on AppleTV should have synced back to the iMac anyway.  
]]></content:encoded></item><item><title>Syncing calendars in iCal</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2009-12-19T17:18:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/calendarsyncoptions.php#unique-entry-id-372</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/calendarsyncoptions.php#unique-entry-id-372</guid><content:encoded><![CDATA[The signal strength for wireless is not great in Bonus Room/Play Room if you recall &nbsp;(why I had IMAC in PlayRoom hard wired to my main hub). &nbsp;  I thought you had told me how to increase strength of signal using the IMAC in Bonus Room as transmitter - but can not remember. &nbsp;

...The signal strength is not great and geographically I don't think you have much to worry about.  
]]></content:encoded></item><item><title>Mysterious Window in Quickbooks 2010</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2009-12-19T16:56:39-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/myswindowinqb.php#unique-entry-id-371</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/myswindowinqb.php#unique-entry-id-371</guid><content:encoded><![CDATA[But if you'd like to change it, you can do so by going to the airport utility, double clicking on the airport icon until you get the manual setup box as below. &nbsp;...  I would also suggest testing your connection from a hard wired computer to the router, or even directly at the modem (although the modem would need to be restarted in order for it to distribute a new IP address to a single computer, then restarted again when next reconnected to the router). &nbsp;  You can check the cable modem's speed with Time Warner's own speed test which can be found here:
]]></content:encoded></item><item><title>Sharing printers via Windows only</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-17T19:30:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wintowinprintsharing.php#unique-entry-id-370</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wintowinprintsharing.php#unique-entry-id-370</guid><content:encoded><![CDATA[One way would be to export the original address book as an "address book archive" which combines the entire address book data base into one file.    Then transfer that over via either file sharing or a flash drive then drag the address book archive onto the address book icon in the dock or in the applications folder.  

...I can only guess that Apple chooses not to include a FW port on the macbook so further differentiate the pro series from the macbook entrie level.  ]]></content:encoded></item><item><title>How to move data from old computer to new computer</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2009-12-17T19:21:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/migasstonsetup.php#unique-entry-id-369</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/migasstonsetup.php#unique-entry-id-369</guid><content:encoded><![CDATA[While I don't think there's any harm in starting earlier, the main thing to consider is keeping the horror of the world from their eyes while they're on the computer.  ...  Using Leopards' parental controls mom and dad can block every site on the net except the one or two your child may like.  webkins/disney/barbie etc...  

...Many sellers don't know how to get the mac back to that state so you never know what you're going to get.   ]]></content:encoded></item><item><title>mini display port to DVI</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-17T18:09:22-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minidisplaytodvi.php#unique-entry-id-368</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minidisplaytodvi.php#unique-entry-id-368</guid><content:encoded><![CDATA[Is there a way to share a calendar in iCal, where the calendar can be on separate computers, and each user can make changes, short of getting a server? 

...*Within mobileme's possibilities, one could use the same mobileme account within system preferences then ical would sync between both computers.  (easiest way)  However, each user may have wanted their own mobileme identity so this may not work for their needs.  


...*Another option is for each user to integrate their google calendar into ical and just have the common calendar be a google calendar that each subscribes to within iCal.  ]]></content:encoded></item><item><title>Deleting items from the Safari bookmarks bar</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2009-12-17T17:42:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deletingsafaribookmarks.php#unique-entry-id-366</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deletingsafaribookmarks.php#unique-entry-id-366</guid><content:encoded><![CDATA[I was working in QB, switched over to mail and did some emails and then clicked on the little icon you made for the link to dropbox to get back over to QB and this box appeared....what do you think? 

...It's looks to be a dialogue box that never finished displaying it's results. &nbsp;

...I get a different size box every time I open QB...
]]></content:encoded></item><item><title>Quickbooks 2010 displays odd boxes.</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2009-12-17T17:37:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quickweirdboxes.php#unique-entry-id-365</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quickweirdboxes.php#unique-entry-id-365</guid><content:encoded><![CDATA[How can I share printers between two windows Dell computers where there is no Mac involved?


...Sharing printers from one Windows machine to another without the mac being involved is outside my area of expertise but these knowledge base articles should be able to help you. &nbsp;


Sharing a printer through a wireless network - DELL COMMUNITY
]]></content:encoded></item><item><title>External HD for mac mini?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2009-12-15T20:33:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macminiharddrivestorageexternal.php#unique-entry-id-364</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macminiharddrivestorageexternal.php#unique-entry-id-364</guid><content:encoded><![CDATA[Please tell me exactly what I need to do to copy her hard drive and set up her email (past emails, itunes, etc) and then get them active on her new computer. 

...In that case you'll need to boot the older computer as usual then network the two computers via an ethernet cable. &nbsp;

...You can always just set the computer up initially with a new user called "temporary" or something like that then use the migration assistant to move the data from one computer to the next by using an ethernet cable between the two. &nbsp;]]></content:encoded></item><item><title>Deleting items on the desktop behind the dock</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-15T20:26:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itemtoolowondesktop.php#unique-entry-id-363</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itemtoolowondesktop.php#unique-entry-id-363</guid><content:encoded><![CDATA[Apple sells a mini to dvi but it is only 6" long and i need 3 feet. 

...Most likely, if your 15" macbook pro is brand new then it's not a Mini dvi port.  ...  But since your monitor doesn't accept display port input (most likely) I would suggest using a long DVI cable then put a dvi to mini display port adapter on the end.  
]]></content:encoded></item><item><title>Icon preview went away.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-13T21:33:24-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/showiconpreviews.php#unique-entry-id-362</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/showiconpreviews.php#unique-entry-id-362</guid><content:encoded><![CDATA[To organize your Safari bookmarks, you'll need to first go to the bookmarks area by going under "bookmarks" in the menu bar at the very top of the screen then selecting "show all bookmarks".  

...Be sure to select "bookmarks bar" in the left hand column to view your folders coresponding to the bookmarks folder going accross your bookmarks bar at the top of Safari .  


Next you can toggle the contents of each bookmark folder by clicking the triangle just to the left of the folder then selecting either bookmark then hitting delete.  ]]></content:encoded></item><item><title>Make Skype more private.  </title><dc:creator>sells@mac.com</dc:creator><category>skype</category><dc:date>2009-12-13T21:22:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/privateskype.php#unique-entry-id-361</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/privateskype.php#unique-entry-id-361</guid><content:encoded><![CDATA[these odd boxes appear on my mac when I am working in Quickbooks. do you know how I get rid of them?


...I honestly do not know what those could mean.    Here's a case where we might want to use some context clues to help us solve this riddle.  ]]></content:encoded></item><item><title>Moving data from an older macbook to a new one</title><dc:creator>sells@mac.com</dc:creator><category>data transfer</category><dc:date>2009-12-06T20:36:31-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/booktobookfwissue.php#unique-entry-id-360</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/booktobookfwissue.php#unique-entry-id-360</guid><content:encoded><![CDATA[Can you please recommend an external Hard Drive for my Mac Mini - I was hoping to get one that would be stackable with the Mac Mini. 


...However, if form factor is not such a big issue, I'm liking the free agent drive at best buy a lot these days although it's not the shape of the mac mini. &nbsp;...  I really wouldn't put too much emphasis on the form but rather go with any external drive and just store it out of site. &nbsp;
]]></content:encoded></item><item><title>AppleTV not showing in iTunes</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2009-12-04T23:06:00-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvnotshowing.php#unique-entry-id-359</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvnotshowing.php#unique-entry-id-359</guid><content:encoded><![CDATA[I assume you mean you've moved something very low on the desktop that has accidently moved behind the dock. &nbsp;

...Another way would be to open a finder window and go to the users folder then to your user name folder then to the desktop folder. &nbsp;

...Another way would be to move the dock to another side of the screen from the dock system preference pane inside system preferences. &nbsp;
]]></content:encoded></item><item><title>Elgato video and iPhoto fuzzy issues</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>video</category><dc:date>2009-12-04T22:54:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/elgatofuzzy.php#unique-entry-id-358</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/elgatofuzzy.php#unique-entry-id-358</guid><content:encoded><![CDATA[I assume you mean you've moved something very low on the desktop that has accidently moved behind the dock. &nbsp;

...Another way would be to open a finder window and go to the users folder then to your user name folder then to the desktop folder. &nbsp;

...Another way would be to move the dock to another side of the screen from the dock system preference pane inside system preferences. &nbsp;
]]></content:encoded></item><item><title>Deleting email without looking at it</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-12-04T22:41:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteemail.php#unique-entry-id-357</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteemail.php#unique-entry-id-357</guid><content:encoded><![CDATA[Also be sure your status is not "skype me!".  

...Stop receiving unwanted chats and calls - Skype for Mac


Stop Skype Spam: Tips for Reducing Spam Messages in Skype]]></content:encoded></item><item><title>Call for AppleWorks&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>general troubleshooting</category><dc:date>2009-12-04T22:34:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appleworkshelpme.php#unique-entry-id-356</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appleworkshelpme.php#unique-entry-id-356</guid><content:encoded><![CDATA[Want to buy wife a new macbook for Christmas and want to transfer the data from her old one.


...However, consider that her old black macbook may only have firewire 400 and her new computer if it's a macbook may not have firewire at all. &nbsp;...  If you set the computer up first with another user, then move the data later, you can always go back and use the migration assistant to do so. &nbsp;
]]></content:encoded></item><item><title>AutoCad on iMac?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-12-04T22:24:54-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autocadonimac.php#unique-entry-id-355</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autocadonimac.php#unique-entry-id-355</guid><content:encoded><![CDATA[Hi... we were setting up Apple tv and i got password but the itunes does not recognize and/or apple tv does not show up in itunes?? &nbsp;

...First, be sure that iTunes is set to "look for AppleTVs" in the preferences.    Second, be sure that AppleTV is connected to the wireless network in your home.  
]]></content:encoded></item><item><title>Can I run PC games on my mac?</title><dc:creator>sells@mac.com</dc:creator><category>games</category><category>virtualization</category><dc:date>2009-12-03T10:37:41-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pcgamesonmac.php#unique-entry-id-354</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pcgamesonmac.php#unique-entry-id-354</guid><content:encoded><![CDATA[I moved about half of them, took a break for a year and a half and now wonder....there are newer versions of Eye TV that seem to make the process easier. &nbsp;

...The ultimate embarrassment for me was when some friends were moving away, and I dutifully sent &nbsp;a few pictures of them through iPhoto and Mail to another MAC friend who then loaded them to his Apple TV and had the slideshow going during the goodbye party. &nbsp;&nbsp;

...Unfortunately, when it comes to the slow painful process of digitizing VHS tapes you just have to either suffer through it yourself as you sit there wondering why as you watch the 36th hour of little league baseball practice from 1987 or pay someone else to do it.
]]></content:encoded></item><item><title>How does my calendar work on my website?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-03T10:28:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rapidcalintegration.php#unique-entry-id-353</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rapidcalintegration.php#unique-entry-id-353</guid><content:encoded><![CDATA[I moved about half of them, took a break for a year and a half and now wonder....there are newer versions of Eye TV that seem to make the process easier. &nbsp;

...The ultimate embarrassment for me was when some friends were moving away, and I dutifully sent &nbsp;a few pictures of them through iPhoto and Mail to another MAC friend who then loaded them to his Apple TV and had the slideshow going during the goodbye party. &nbsp;&nbsp;

...Unfortunately, when it comes to the slow painful process of digitizing VHS tapes you just have to either suffer through it yourself as you sit there wondering why as you watch the 36th hour of little league baseball practice from 1987 or pay someone else to do it.
]]></content:encoded></item><item><title>Replacing a 4 year old laptop</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-12-03T10:15:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macbookproreplacement.php#unique-entry-id-352</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macbookproreplacement.php#unique-entry-id-352</guid><content:encoded><![CDATA[If anyone is still using Appleworks and wouldn't mind converting a file, please let me know.    I have a client that needs an important file extracted and only Appleworks can do it.  

...I know the person who has Appleworks is out there, but I just don't know if they'll see my sign!
]]></content:encoded></item><item><title>Backing up the Drobo Backup</title><dc:creator>sells@mac.com</dc:creator><category>Drobo</category><category>Backup</category><dc:date>2009-12-03T09:17:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drobobackingup.php#unique-entry-id-351</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drobobackingup.php#unique-entry-id-351</guid><content:encoded><![CDATA[Is the iMac as strong in performance as the macboook pro (most comprehensive options) if I want to put autocad/windows


...I would like to buy the iMac and then have you come over and help me set it up, set up windows/autocad, transfer


...So it's more a question of which model of the 3 or so that Apple offers is going to be the right fit for you?
]]></content:encoded></item><item><title>Opening legacy cwk files.</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><category>Microsoft Office</category><dc:date>2009-12-03T08:37:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cwkopen.php#unique-entry-id-350</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cwkopen.php#unique-entry-id-350</guid><content:encoded><![CDATA[We only own Mac's in our house and I've heard that there's a way to download Windows on a Mac and switch back and forth between the two platforms. 

...There is a free application to do this as well but overall I think it would be easier using the paid software. &nbsp;  (Usually around $70 but I think the price is lower for the holidays)  There is also a product called CrossOver that will allow windows applications to run without a copy of Windows but I've not had the best experience with that choice either.  ]]></content:encoded></item><item><title>iPhone not syncing to mobileme</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><category>iphone</category><dc:date>2009-12-01T23:13:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemenotsyncingtoiphone.php#unique-entry-id-349</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemenotsyncingtoiphone.php#unique-entry-id-349</guid><content:encoded><![CDATA[In other words, where is the calendar and it's data hosted (e.g. Google, Yahoo, etc.)? &nbsp;

...I have considered using google calendar to integrate my calendar into my website but settled on RapidCal as the final choice.  ...  It has not been updated since 2006 and could really use an overhaul but it works so I am sticking with it. 
]]></content:encoded></item><item><title>iPod Repair</title><dc:creator>sells@mac.com</dc:creator><category>ipod</category><dc:date>2009-12-01T22:46:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ipodrepair.php#unique-entry-id-348</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ipodrepair.php#unique-entry-id-348</guid><content:encoded><![CDATA[You say macbook pro but if you mean "powerbook" then the answer would be a much stronger YES.  ...  But if you are sure it's a Macbook Pro then you could still get a little more life out of it.  


If you are happy with the way your mac is running, then continue to get more life out of it but if you were looking to buy then you would be jusitified.  
]]></content:encoded></item><item><title>iPhone Battery has lost it&#x27;s charge</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>ipod</category><dc:date>2009-11-25T01:43:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonebatloosescharge.php#unique-entry-id-347</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonebatloosescharge.php#unique-entry-id-347</guid><content:encoded><![CDATA[Since I'm running out of room, do I just take the 3rd HD and add it to the drobo and figure out another way to have an offsite backup? 

...Since the drobo is failsafe within it's own data structure, you are really only trying to cover yourself in case of fire, flood, theft, etc... which is a really good idea.  

...Otherwise, our only other option is to Raid a couple of 2 TB drives together and clone the entire drobo (which would not be pretty) or get another drobo to swap out from time to time but that would be crazy as well.  ]]></content:encoded></item><item><title>Where can I buy a new battery?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2009-11-25T01:40:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/laptopbatnewpurchase.php#unique-entry-id-346</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/laptopbatnewpurchase.php#unique-entry-id-346</guid><content:encoded><![CDATA[2nd:  If you are just trying to open an old file then you might want to start by looking at this software:


...Update:  I've been trying a few things to open this file on my end but we've moved so far passed Appleworks that at this point, it may almost be too late. &nbsp;...  I found some help here&nbsp;Panergy Software - Products -- Mac viewers and converters for Office documents&nbsp;but the files came out almost unreadable on several attempts. &nbsp;
]]></content:encoded></item><item><title>Mini Disc stuck in drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-11-25T01:30:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minidiscstuck.php#unique-entry-id-345</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minidiscstuck.php#unique-entry-id-345</guid><content:encoded><![CDATA[Perhaps the easiest thing to do is first delete the mobileme account on your iphone and re-add it.    You could also just toggle off the syncing features then back on again on the iphone.    You will also want to check your mobileme system preference pane to be sure that under the "sync" tab, they are checked.  ]]></content:encoded></item><item><title>My drive is full.  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-11-25T01:22:15-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drivefullnowwhat.php#unique-entry-id-344</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drivefullnowwhat.php#unique-entry-id-344</guid><content:encoded><![CDATA[I have two older versions of the ipod that need fixing.&nbsp;   I have the first ipod that came out that doesn't work and I have the 2nd version of the ipod and it doesn't work.&nbsp; 

...I don't currently repair iPods but there are companies online that offer that service. ]]></content:encoded></item><item><title>undoing the &#x22;auto-open in tabs&#x22; function in Safari</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2009-11-25T01:11:05-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/undoautoclick.php#unique-entry-id-343</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/undoautoclick.php#unique-entry-id-343</guid><content:encoded><![CDATA[Apple's warranty covers the battery for one year but not beyond, even with the purchase of Apple Care.  

...Before determining if you need a new battery Apple would recommend that you restore the phone to rule out software issues.  

...There are 3rd party companies like myself that specialize in that service however if you are within your 1st year's warranty you may want to check with the Genius Bar at the South Park apple store first.
]]></content:encoded></item><item><title>Camera died during iPhoto import</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-11-25T01:06:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cambatdied.php#unique-entry-id-342</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cambatdied.php#unique-entry-id-342</guid><content:encoded><![CDATA[Where can I buy a new battery for my laptop other than apple?


...Try www.batterytech.com


direct link to the apple page:  Laptop Battery for apple]]></content:encoded></item><item><title>Macbook pro battery is dying</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2009-11-19T22:51:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macbookprobatterydying.php#unique-entry-id-341</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macbookprobatterydying.php#unique-entry-id-341</guid><content:encoded><![CDATA[Where can I buy a new battery for my laptop other than apple?


...Try www.batterytech.com


direct link to the apple page:  Laptop Battery for apple]]></content:encoded></item><item><title>copying DVD to DVD</title><dc:creator>sells@mac.com</dc:creator><category>disc burning</category><dc:date>2009-11-19T22:47:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdtodvd.php#unique-entry-id-340</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdtodvd.php#unique-entry-id-340</guid><content:encoded><![CDATA[I getting a message that i need to free up space from my start up disk so I can download updates


...You'll need either a: get a larger drive or b:  clear off data that you no longer need by moving it to another drive or deleting it.  


...If you don't use Garage Band, you can go to /library/application support/GarageBand and delete the garageband folder entirely.  ]]></content:encoded></item><item><title>restoring your phone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-11-18T00:37:46-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/restorephone.php#unique-entry-id-339</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/restorephone.php#unique-entry-id-339</guid><content:encoded><![CDATA[I cannot remember how to delete individual items in a drop down under the tool bar. 

...You could also select it from the menu bar under "bookmarks" then select "show all bookmarks".  

...As for the second question, deleting items from the bookmark folder can be done from the same location.  ]]></content:encoded></item><item><title>Son is going to College...macbook here I come</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iWork</category><category>Microsoft Office</category><dc:date>2009-11-18T00:20:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iworkvsofficeandother.php#unique-entry-id-338</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iworkvsofficeandother.php#unique-entry-id-338</guid><content:encoded><![CDATA[Is there a good way to do the transfer again without duping those photos that already got transferred from that card?&nbsp; &nbsp;


...iPhoto should detect that you have already imported a certain number of pictures then ask if you'd like to import duplicates or skip over them.    Jut choose not to import duplicates when prompted then check "apply to all" and you should be fine.  iPhoto will not erase the card until the entire transfer is complete so they should all still be on the card.  ]]></content:encoded></item><item><title>Airport Express security warnings</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2009-11-18T00:11:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportoverparin.php#unique-entry-id-337</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportoverparin.php#unique-entry-id-337</guid><content:encoded><![CDATA[Applecare only covers the battery for one year from purchase date and generally there is no way to recover a bad battery other that replacing it. &nbsp;  There is always the outside chance that it could be a software issue but usually it's just the battery has served it's time and is on its way out. &nbsp;


...Depending on exact model and size, you can still buy that battery from Apple but it will cost a bit more. &nbsp;]]></content:encoded></item><item><title>Time Machine Full is a good thing</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2009-11-17T23:59:44-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinefullwarn.php#unique-entry-id-336</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinefullwarn.php#unique-entry-id-336</guid><content:encoded><![CDATA[an you recommend a good piece of software that can make copies of my DVD's directly from one drive to the other efficiently?


...I usually create an iso image or disk image of the DVD then burn that image to disk. &nbsp;  Disk Utility will take care of that and allow you to make multiple copies faster. &nbsp;]]></content:encoded></item><item><title>Use Select All</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-11-17T23:53:56-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/commandaisselectall.php#unique-entry-id-335</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/commandaisselectall.php#unique-entry-id-335</guid><content:encoded><![CDATA[I went to the apple store about my i-phone and problems with "text" &nbsp;today and they wiped my phone and told me when I put it back in it would sync up and that I should tell the computer it was as new phone so it didn't put back the 'old' problems.........  I have hooked up and no sync'ing has occurred let alone a question about sync'ing!


...You'll want to check your "applications" tab to be sure you are moving back over the apps you've downloaded in the past.  ]]></content:encoded></item><item><title>iTunes authorization issue</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-11-17T23:20:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesfailsauth.php#unique-entry-id-334</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesfailsauth.php#unique-entry-id-334</guid><content:encoded><![CDATA[The only thing you don't get is peace of mind that you have something with Microsoft's name on it.  ...  This won't be a problem in about 3 more years as all word processing we do will be in our browsers on the cloud anyway.  


...Parallels has never been as smooth and out of the way as VMware Fusion when it comes to internet sharing between the mac and windows.  ]]></content:encoded></item><item><title>email has duplicated itself</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-11-13T00:12:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailduplicated.php#unique-entry-id-333</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailduplicated.php#unique-entry-id-333</guid><content:encoded><![CDATA[Apple seems to go out of their way to scare us as we set up our home networks these days.  

...But as long as your are using WPA encryption, the chances are pretty low that anyone is going to get past that.  ...  Otherwise, you'll need to directly plug in via ethernet to change settings on the airport express and nobody wants to do that.  
]]></content:encoded></item><item><title>Handbrake to iTunes?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>video</category><dc:date>2009-11-12T23:59:32-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/handbraketoitunes.php#unique-entry-id-332</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/handbraketoitunes.php#unique-entry-id-332</guid><content:encoded><![CDATA[To save time machine space...if you wanted to eliminate your virtual machine files (if using VMware or Parallels) you could choose not to include those large files in Time Machine backup.    Time Machine doesn't really look inside windows to back anything up however it does clone the virtual machine image onto the backup drive and these files are often 20 to 30 or more gigs.  ...  Each time you make a change to your virtual machine (which is every time you open windows) Time Machine recopies that entire 10 plus gig file back over to the backup drive.  ]]></content:encoded></item><item><title>Where is iMovie HD?</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2009-11-12T23:54:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imovie06isgone.php#unique-entry-id-331</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imovie06isgone.php#unique-entry-id-331</guid><content:encoded><![CDATA[To delete several messages at once, you can use the "select all" command under the Edit menu.    Or use the key combination apple key + A.  (the apple key is now called the command key by the way).  ...  All the messages should be out of your Junk Mail "spam" box now.  ]]></content:encoded></item><item><title>What&#x27;s a good card game program for the Mac?</title><dc:creator>sells@mac.com</dc:creator><category>games</category><dc:date>2009-11-11T21:37:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/solformac.php#unique-entry-id-330</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/solformac.php#unique-entry-id-330</guid><content:encoded><![CDATA[We're at a dead end, do you need to come over or is this something you could fix Sunday at 8, or is it an easy one or two step solution? 

...I've seen this before and it can be very painful to get it solved.    This would not a good thing to try to solve over the Sunday session but we could give it a try.  ]]></content:encoded></item><item><title>Trash automatically deletes....why?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-11-08T23:24:42-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/trashautodelete.php#unique-entry-id-329</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/trashautodelete.php#unique-entry-id-329</guid><content:encoded><![CDATA[I was having issues with my address book syncing from my iPhone, so I basically re-entered all the passwords for mobileme everywhere, shut it down, cut it back on and it solved the address book problem. &nbsp;...  All of my inboxes for email duplicated themselves and I can't delete an inboxes, but they're replicas of each other... &nbsp;is there a quick fix I'm mising? &nbsp;

...As fart as the boxes being greyed out, there can be an occassion when apple's mail.app can run into permissions issues where sometimes it's just better to scrap the account and start again.  ]]></content:encoded></item><item><title>Audio port is dying...or...the art of troubleshooting</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-11-08T23:16:27-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/audioportdying.php#unique-entry-id-328</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/audioportdying.php#unique-entry-id-328</guid><content:encoded><![CDATA[scotty, how do you get the home movie on itunes after using handbreak to get it to the desktop?


...If you have the final video file on the desktop, all you have to do is drag and drop the movie file into iTunes movie section.  ...  Otherwise, iTunes would only create a pointer to the video file on the desktop which means as sooon as you move it, the link is potentially broken.  ]]></content:encoded></item><item><title>Macbook pro has a full hard drive</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>general troubleshooting</category><dc:date>2009-11-08T23:01:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slowperformmbp.php#unique-entry-id-327</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slowperformmbp.php#unique-entry-id-327</guid><content:encoded><![CDATA[He loves the older app and is really wanting the old app. &nbsp;&nbsp;

...Apple used to provide a link online for anyone to download iMovie HD but they've since taken it off.    Your best bet is for me to install it off of the old iLife 06 DVD.  ]]></content:encoded></item><item><title>Email accounts failing to open</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-11-08T23:00:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailaccountsdying.php#unique-entry-id-326</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailaccountsdying.php#unique-entry-id-326</guid><content:encoded><![CDATA[Could you suggest a good card game program for the mac?


...Check out Solitaire 2.5


Apple - Downloads - Cards & Puzzle - Classic Solitaire
]]></content:encoded></item><item><title>Word crashes all the time...what else is new?</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2009-11-05T00:38:29-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officecrashesoften.php#unique-entry-id-325</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officecrashesoften.php#unique-entry-id-325</guid><content:encoded><![CDATA[Whereas on my MacBook Pro, it is Moved to the Trash, where it stays until it is emptied. 

...To my knowledge that is not a feature enabled in OS X so my only explanation is that you may have downloaded a third party piece of software that has the ability to run a script to execute this.  ...  There is the ability to enable this within the operating system at the terminal level but how it would have been turned on I do not know.  ]]></content:encoded></item><item><title>Printer keeps falling offline</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-11-01T21:31:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerdiesconstantly.php#unique-entry-id-324</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerdiesconstantly.php#unique-entry-id-324</guid><content:encoded><![CDATA[In the powerbook's case, the external OS would have to be a firewire drive that is not an intel machine.    You could use your tiger or leopard disk to install the OS on an external drive then hold down option at startup with the new external drive connected.  

...There are many files associated with audio so it's a more logical step to boot from an external initially rather than looking for the needle in the hay stack.
]]></content:encoded></item><item><title>Syncing iPhoto libraries...ugh.</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-11-01T20:37:34-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotosyncingstinks.php#unique-entry-id-323</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotosyncingstinks.php#unique-entry-id-323</guid><content:encoded><![CDATA[In the powerbook's case, the external OS would have to be a firewire drive that is not an intel machine.    You could use your tiger or leopard disk to install the OS on an external drive then hold down option at startup with the new external drive connected.  

...There are many files associated with audio so it's a more logical step to boot from an external initially rather than looking for the needle in the hay stack.
]]></content:encoded></item><item><title>Using mobileme email aliases</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-10-31T22:31:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usingemailaliases.php#unique-entry-id-322</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usingemailaliases.php#unique-entry-id-322</guid><content:encoded><![CDATA[When u click the mail icon a question mark appears, while the third account mail has vanished. &nbsp;

...If they are IMAP accounts then you should be able to delete them then re-add them. &nbsp;...  You can schedule a session from my website or make a reservation at the genius bar at the Apple Store Southpark. &nbsp; &nbsp;]]></content:encoded></item><item><title>What&#x27;s your favorite external hard drive?</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-10-31T22:29:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/favexthd.php#unique-entry-id-321</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/favexthd.php#unique-entry-id-321</guid><content:encoded><![CDATA[I do get error messages when I open certain files (files that I haven't previously tried to open in a long time) saying "Word encountered file corruption while opening ___ file." 

...When you next start any of the Office applications you may be prompted as if it were the first time you were launching the program.  

...If you are not using Entourage (and I hope you're not) then you could also toss out the Microsoft User Data folder inside your Documents folder.  ]]></content:encoded></item><item><title>Where to get an extra external drive </title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-10-30T19:37:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/drobonewdrive.php#unique-entry-id-320</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/drobonewdrive.php#unique-entry-id-320</guid><content:encoded><![CDATA[Often times, especially in the older operating system, if a printer had a hick up of some sort for instance: &nbsp;a paper jam, low ink, or even if the printer simply ran out of paper, the printer would then tell the computer "hey, I'm offline until someone comes to help me". &nbsp;  The printer would then show an exclamation point on the left hand side of the listing when you went to print something and therefore the printer would not print. &nbsp;

...You could also select the printer in the left hand column and hit the "minus" button on the bottom left hand area  then re-add the printer once again by clicking the "plus" button on the bottom left hand area of that window.  
]]></content:encoded></item><item><title>Seagate Free Agent pretty good drive</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-10-30T19:31:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/freeagent.php#unique-entry-id-319</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/freeagent.php#unique-entry-id-319</guid><content:encoded><![CDATA[You can transfer the entire library of one computer to another computer but that&nbsp;could potentially overwrite the original library.  iPhoto does have the ability to open multiple libraries so if you named that library something other than "iPhoto Library" then by holding down the option key during iPhoto startup you could choose between libraries.  

...However, I can't really recommend this as it is very difficult to use and has the potential of failure quite often by overwriting files you didn't expect to overwrite.  

...Next, after you've checked the options you're happy with, quit and restart iPhoto on both machines and you should now see each other's library in the left hand column of each iPhoto.  
]]></content:encoded></item><item><title>Using Terminal to connect to a server</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-10-30T19:29:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/terminalindoctoroffice.php#unique-entry-id-318</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/terminalindoctoroffice.php#unique-entry-id-318</guid><content:encoded><![CDATA[If I use my Alias email xxxxxxxxxx@me.com as an email address, can I send stuff from this address too and have this address be shown? 

...You should be able to use the alias address to send and have the recipient only see that email address. &nbsp;...  You'll see my name "scotty sells" but you will not see my normal email address in the "from" field which is sells@mac.com. &nbsp;
]]></content:encoded></item><item><title>Time zone settings wrong in mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-10-30T18:26:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailtimezonewrong.php#unique-entry-id-317</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailtimezonewrong.php#unique-entry-id-317</guid><content:encoded><![CDATA[What is your favorite external hard drive?


...Lacie Quadra.  


Amazon.com: LaCie Big Disk Quadra eSATA/FireWire800/FireWire400/USB 2.0 Desktop Hard Drive: Electronics]]></content:encoded></item><item><title>duplicate emails</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-10-30T18:01:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/duplicateemailsgalore.php#unique-entry-id-316</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/duplicateemailsgalore.php#unique-entry-id-316</guid><content:encoded><![CDATA[rec on where to buy another 1 TB drive for my drobo?


...Newegg.com - HITACHI 0A38016 1TB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive


How's the Drobo going?  ]]></content:encoded></item><item><title>Firefox locking up</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2009-10-30T17:54:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/firefoxfilesdelete.php#unique-entry-id-315</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/firefoxfilesdelete.php#unique-entry-id-315</guid><content:encoded><![CDATA[Despite having to pay taxes, at $99 it is still the best deal since its $50 off&nbsp;and you get free shipping. &nbsp;...  Scotty had told me to get Lacie, but this Seagate seemed like a good deal and had good reviews on the site.


...You have a large house so if you want to be sure it will work upstairs, I think its your best bet, but if you want to compare, check this out:
]]></content:encoded></item><item><title>avi files in iMovie</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2009-10-30T17:44:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aviinimovie.php#unique-entry-id-310</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aviinimovie.php#unique-entry-id-310</guid><content:encoded><![CDATA[&nbsp;There was a new that was just setup and when they connect to their practice management software, there are some additional characters that show on the screen. &nbsp;

...Another issue is that they've had the hard drives fail on a couple of the machines and in trying to save money, I had Geek Squad install new hard drives and I was going to re-install the operating system. &nbsp;...  The problem is that I load the disk and it gets to the point of asking me to select the location to install it and the hard drive doesn't appear. &nbsp;]]></content:encoded></item><item><title>Parental Controls in the workplace</title><dc:creator>sells@mac.com</dc:creator><category>parental controls</category><dc:date>2009-10-26T23:18:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parentalcontrolsinworkplace.php#unique-entry-id-309</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parentalcontrolsinworkplace.php#unique-entry-id-309</guid><content:encoded><![CDATA[Were you able to find out answer to why my Mac e-mail had the wrong time compared to the right time on the mobile e-mail on my blackberry?


...Of course the first thing to do is check the settings in system preferences to be sure you have the correct time zone selected.  

...Just to be sure on the time difference, also check the mobileme time zone settings.  ]]></content:encoded></item><item><title>CD makes grinding noise.  </title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-10-26T23:11:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cdgrinding.php#unique-entry-id-308</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cdgrinding.php#unique-entry-id-308</guid><content:encoded><![CDATA[Why would over 900 duplicate emails for different email messages dating back approximately 1 month just insert themselves into my inbox all of a sudden? &nbsp;

...In other words, if you've added your .mac account into mail a second time then mail might display duplicates.    Check in your account settings to see if you can see the same email listed on the left hand column under "accounts".  
]]></content:encoded></item><item><title>Rebuilding iPhoto your library</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-10-26T23:03:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rebuildiphotolibr.php#unique-entry-id-307</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rebuildiphotolibr.php#unique-entry-id-307</guid><content:encoded><![CDATA[There are several files to consider tossing out when firefox begins to act up.  

...These can make firefox act up quite a bit.  


...Having a test user and logging on from that user will allow you to tell if it's a firefox issue accross the board or just your firefox settings within your own user.  
]]></content:encoded></item><item><title>How do I add me.com back into mail?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-10-26T22:52:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mecomintomail.php#unique-entry-id-306</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mecomintomail.php#unique-entry-id-306</guid><content:encoded><![CDATA[Trying to use imovie but it won't recognize clips downloaded on usb (file format .avi then converted to .mov) - any help greatly appreciated. 

...Depending on the version of iMovie and your OS, you may require an additional codec for quicktime to understand.  

...How to import video files such as WMV, AVI, M2TS to iMovie - convert videos to iMovie
]]></content:encoded></item><item><title>iTunes error 13008</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-10-26T22:05:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ituneserror13008.php#unique-entry-id-305</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ituneserror13008.php#unique-entry-id-305</guid><content:encoded><![CDATA[Is there a way to block the internet connection to one of our computers on the network without deleting Safari?


...You could block that computer's access to the internet via the router's settings.  

...You can also use the parental controls to limit access to web pages as well.  ]]></content:encoded></item><item><title>Apple Warranty and accidental damage?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-26T21:49:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/prodiscsound.php#unique-entry-id-304</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/prodiscsound.php#unique-entry-id-304</guid><content:encoded><![CDATA[When I try to burn disc off iTunes it's making a terriable grinding noise?


...FYI:  Every Apple computer comes with a one year warranty and AppleCare extends that warranty for three years total from time of purchase.    You have to purchase AppleCare within the first year for it to extend.  
]]></content:encoded></item><item><title>Time Warner Wireless???</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-10-26T21:41:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timewarnerwireless.php#unique-entry-id-303</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timewarnerwireless.php#unique-entry-id-303</guid><content:encoded><![CDATA[While I've not seen the exact issue you are refering to, I have seen iPhoto do some strange things.  ...  If you hold down the command + option buttons at iPhoto start up you'll see this dialogue box.  


...You may want to check the first three then go get a cup of coffee.  iPhoto may be able to heal itself if what I think has happened, has happened.  
]]></content:encoded></item><item><title>test post</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2009-10-26T20:14:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dcc60158510a6675286ced58aba5cce3-302.php#unique-entry-id-302</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dcc60158510a6675286ced58aba5cce3-302.php#unique-entry-id-302</guid><content:encoded><![CDATA[I was cleaning my keyboard while signed on to mail and somehow deleted my me.com account from my mail screen. &nbsp;how do I get it back?


...Just go to the mail preferences under Mail in the menu bar.  key command is command + ,   


Next click the plus sign in the bottom left hand corner of that window and once you've put in your @me.com address, mail will automatically configure the rest.  
]]></content:encoded></item><item><title>Scotty&#x2c; do you do windows?</title><dc:creator>sells@mac.com</dc:creator><category>doggy</category><dc:date>2009-10-15T23:41:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nowindows.php#unique-entry-id-301</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nowindows.php#unique-entry-id-301</guid><content:encoded><![CDATA[After updating iTunes this week, I got this error message and cannot open iTunes. &nbsp;...  As I am sure you are aware, this is not unique to me. &nbsp;

...I've seen this error before and was able to solve it by dealing with the Genius settings.  ]]></content:encoded></item><item><title>How to edit contact info in Address Book</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-14T23:39:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changecontactinfoab.php#unique-entry-id-300</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changecontactinfoab.php#unique-entry-id-300</guid><content:encoded><![CDATA[Have a question for you- we just got word from my daughter at school in Boston that her disc drive on her new macbook pro is not working. ...  If she does not make it to the apple store in Boston we will take it there when she comes home for winter break here. 

...If for some reason, it would be refused, I can do the repair and would be happy to quote the price if it comes to that.]]></content:encoded></item><item><title>iMac not booting and time machine drive full</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-14T23:29:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imacnoboottmbackup.php#unique-entry-id-299</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imacnoboottmbackup.php#unique-entry-id-299</guid><content:encoded><![CDATA[I will get the more expensive router of you think that is the way to go, but would love to do this the most economical &nbsp;way .


...I will set up a time online with you and get in touch with time warner if you think I need to do that also.


...Regardless of what router you get, I would suggest NOT going with the $10 a month Time Warner choice.  ]]></content:encoded></item><item><title>Are there free online tutorials for the mac?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-14T23:21:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/freeonlinetutorials.php#unique-entry-id-298</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/freeonlinetutorials.php#unique-entry-id-298</guid><content:encoded><![CDATA[test post for chronosync across multiple computers.]]></content:encoded></item><item><title>Booting from and SSD card</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-10-13T00:58:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ssdcardboot.php#unique-entry-id-297</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ssdcardboot.php#unique-entry-id-297</guid><content:encoded><![CDATA[test post for chronosync across multiple computers.]]></content:encoded></item><item><title>laptop drives vs. desktop drives</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-10-13T00:46:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/laptopvsdesktop.php#unique-entry-id-296</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/laptopvsdesktop.php#unique-entry-id-296</guid><content:encoded><![CDATA[To delete an entire address from your address book you can simply click on the contact inside address book and hit the delete button however, if you are trying to alter the contact's information such as only deleting or changing the email address, you must first select the contact then hit the edit button on the bottom of the window.    This will now change the contact fields to an editable state.    From there you can select each piece of information and edit away.  
]]></content:encoded></item><item><title>What&#x27;s your favorite brand drive?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-10-11T21:42:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/favharddrive.php#unique-entry-id-295</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/favharddrive.php#unique-entry-id-295</guid><content:encoded><![CDATA[2) &nbsp;I can not get my computer in my office to attach to time machine. &nbsp;it say disk full but there is no way that it is? &nbsp;

...There is an application called Disk Utilities in the menu when booted from the CD that can help determine if your disk is bad or if it's just a software problem.  

...Response 2:  I'm assuming you are getting a dialog box that says that the external drive is full and therefore Time Machine doesn't feel like it has enough free space on the external drive in order to save all the data from the internal.  ]]></content:encoded></item><item><title>Why won&#x27;t Quicktime save movies from the web?</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2009-10-08T20:59:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/d43b4707d290de2ae75a015d5e356fd6-294.php#unique-entry-id-294</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/d43b4707d290de2ae75a015d5e356fd6-294.php#unique-entry-id-294</guid><content:encoded><![CDATA[I would also like to know if there are any on line resources or tutorials you can direct me to so I can get started.


...There are several places to get great info online. &nbsp;

...pc2mac.org &ndash; Switching from a PC to a Mac
]]></content:encoded></item><item><title>Safari very slow</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2009-10-07T23:57:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safarislowtoopen.php#unique-entry-id-293</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safarislowtoopen.php#unique-entry-id-293</guid><content:encoded><![CDATA[I had read where you can make it the boot disk and leave you files on your HD.


...I would say if you can afford the room, install apps on the boot drive (in this case the SSD) and you can leave your docs and other files on the other spinning HD.  


As far as the Library goes, if you mean the OS library, yes, I feel strongly that it needs to stay on the boot drive.  ]]></content:encoded></item><item><title>iBook needs new hard drive</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-10-07T23:51:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ibookquestionmark.php#unique-entry-id-292</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ibookquestionmark.php#unique-entry-id-292</guid><content:encoded><![CDATA[I finally purchased two external drives at Best Buy from a guy with a Mac certified badge... he told me the compact My Passports by Western Digital were just as good as the larger ones. &nbsp;...  Anyway, you know we have Leopard, we unhooked our Lacie and started this backup of the whole drive yesterday late afternoon and it is still going..... 

...As far as time machine taking that long to back up, several hours is normal but over night and still going on less than 160 gigs of data. ]]></content:encoded></item><item><title>Wireless time machine without time capsule</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-10-06T23:51:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelesstmwotc.php#unique-entry-id-291</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelesstmwotc.php#unique-entry-id-291</guid><content:encoded><![CDATA[I finally purchased two external drives at Best Buy from a guy with a Mac certified badge... he told me the compact My Passports by Western Digital were just as good as the larger ones. &nbsp;...  Anyway, you know we have Leopard, we unhooked our Lacie and started this backup of the whole drive yesterday late afternoon and it is still going..... 

...As far as time machine taking that long to back up, several hours is normal but over night and still going on less than 160 gigs of data. ]]></content:encoded></item><item><title>Is my battery charging?</title><dc:creator>sells@mac.com</dc:creator><category>Batteries</category><dc:date>2009-10-06T23:40:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/batterycharingnot.php#unique-entry-id-290</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/batterycharingnot.php#unique-entry-id-290</guid><content:encoded><![CDATA[He loads them up to his web site and I have always been able to right click them and hit Save As Source and save them to my computer... then I upload them to youtube, etc.


...I finally got it to open in Explorer and had to buy a new Quicktime 7 pro for that... and finally I think got it to download... but I really want to do it in Safari so it's on the Mac and not on the Parrellels. &nbsp;


...4th, we are in a bit of a transition period in that quicktime X has most of the "pro" features now built in and the need for Pro 7 is going away.  ]]></content:encoded></item><item><title>Why won&#x27;t my computer backup?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-10-06T23:35:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinebackupwhywont.php#unique-entry-id-289</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinebackupwhywont.php#unique-entry-id-289</guid><content:encoded><![CDATA[Ok, to solve the Safari problem I would suggest first looking into the following folder:  user/library/Safari then (while safari is quit) remove all the files in that Safari folder except the bookmarks file.  

...Your email issue may be related and if it is then the above fix will most likely not help.    There are so many things that can cause email outgoing server issues there are too many to list here.  ]]></content:encoded></item><item><title>What does keychain mean?</title><dc:creator>sells@mac.com</dc:creator><category>keychain access</category><dc:date>2009-10-06T23:30:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keychainwhatis.php#unique-entry-id-288</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keychainwhatis.php#unique-entry-id-288</guid><content:encoded><![CDATA[He has not been able to get it to start up, initially only a question mark would show, then he started it up with the disc and he couldn't get past the language selection.


...It's extremely likely that the hard drive has died.  (as all hard drives do)  If it is in fact an iBook then hard drive replacement is very difficult if you've never done it.  ...  If it's a Macbook then I would suggest he purchase an external hard drive (newegg.com is great) and just install OS X again.  ]]></content:encoded></item><item><title>How do I move the dock?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-06T23:26:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/movingthedock.php#unique-entry-id-287</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/movingthedock.php#unique-entry-id-287</guid><content:encoded><![CDATA[Why don't we unselect the drive within the Time Machine prefs in system preferences then mount it via the finder window by selecting the airport extreme icon.    Once it's back on the desktop we should be able to again return to the Time Machine system preferences and select the disk once again.  


I would suggest also going to the finder preferences (command + , from the finder)  and selecting to show "Servers" just so you can keep an eye on the extreme's time machine disk activity.  
]]></content:encoded></item><item><title>Adding a larger drive to a laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>Backup</category><dc:date>2009-10-05T23:26:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hdreplaceneweggrecommend.php#unique-entry-id-286</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hdreplaceneweggrecommend.php#unique-entry-id-286</guid><content:encoded><![CDATA[I really think your laptop is fine and the orange light means it is in the process of charging.  ...  There are rare cases where new batteries fail but I do not think this is one of them.  ...  You can also see the status of your battery's charge in the menu bar at the top of the computer by clicking on the battery icon shown below:
]]></content:encoded></item><item><title>Alternative to powerpoint</title><dc:creator>sells@mac.com</dc:creator><category>iWork</category><dc:date>2009-10-04T19:39:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/neoofficelookat.php#unique-entry-id-285</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/neoofficelookat.php#unique-entry-id-285</guid><content:encoded><![CDATA[The laptop must first be associated with an external hard drive so that time machine (the backup software on your computer) can backup everything properly.  ...  However, you'll have to physically plug in the drive to allow time machine to do its job.    You can use the Lacie hard drive you already have to backup the laptop as well as the iMac.  
]]></content:encoded></item><item><title>How to remote wipe your iPhone</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-10-01T21:20:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneremotewipe.php#unique-entry-id-284</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneremotewipe.php#unique-entry-id-284</guid><content:encoded><![CDATA[Keychain is a program on your Mac computer that holds all the passwords for various things such as your wireless network, email logins, websites you may have subscribed to, etc...    It's required by your computer but if you ever decide to change your password of your user and you don't first unlock your keychain then you start getting nasty reminders from that point on that keychain needs attention.  ...  It's not as easy a fix as I would get into on this forum.  ]]></content:encoded></item><item><title>Reseting the print system and printer recommendations</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-10-01T00:16:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetprintsystemandrec.php#unique-entry-id-283</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetprintsystemandrec.php#unique-entry-id-283</guid><content:encoded><![CDATA[Moving the dock is done by going to the preferences pane and selecting "dock".  


From there you can change settings easily.
]]></content:encoded></item><item><title>iBank shows the spinning beachball</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-10-01T00:09:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ibankbeachball.php#unique-entry-id-282</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ibankbeachball.php#unique-entry-id-282</guid><content:encoded><![CDATA[2.5 SATA with firewire for migration at the point of install or he could just use a 2.5 SATA with USB and just use the migration assistant to pull the data over after a generic user has been created. &nbsp;

...The migration assistant will work via firewire in target disk mode, via firewire hard drive at first boot, via USB as a mounted volume at first boot, or via ethernet after the test user has been created.


...If he wants to save some money he can just get one of the sub $10 enclosures without firewire and just use the migration assistant later or pull the data as a mounted volume.
]]></content:encoded></item><item><title>iPhone Got Wet&#x21;&#x21;&#x21;  Now what?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-10-01T00:04:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wetphone.php#unique-entry-id-281</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wetphone.php#unique-entry-id-281</guid><content:encoded><![CDATA[Hey Scotty , My daughter is freaking out because her computer is not working she needs to do a power point presentation by tomorrow and the power point is not on my husbands laptop.


Can't she type her doc on my computer and convert to a power point and load to a flash drive??


...If not, then to use your idea of typing it would only give her the ability to apply the text to the powerpoint. &nbsp;]]></content:encoded></item><item><title>Erase and Install</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-09-30T01:00:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/eraseinstall.php#unique-entry-id-280</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/eraseinstall.php#unique-entry-id-280</guid><content:encoded><![CDATA[1.  go to www.me.com and login as yourself


2.  click the settings icon in the top of the webpage screen


3. click the "Find my phone" button to the side
]]></content:encoded></item><item><title>iPhone on Windows Vista is confused.</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>iphone</category><dc:date>2009-09-28T17:52:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vistaconfused.php#unique-entry-id-279</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vistaconfused.php#unique-entry-id-279</guid><content:encoded><![CDATA[Obviously, since her computer printed fine, it doesn&rsquo;t appear to be the printer.


...Snow Leopard did a lot in terms of printer handling and you may need the lastest 10.6 driver.  

...It can be a little slow to respond to wireless print jobs but overall does a nice job.  http://www.shopping.hp.com/product/printer/Photosmart/1/storefronts/CC335A%2523ABA
]]></content:encoded></item><item><title>Movies not playing in iMovie</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2009-09-28T14:01:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imovieconversion.php#unique-entry-id-278</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imovieconversion.php#unique-entry-id-278</guid><content:encoded><![CDATA[I like IBank, but it runs VERY slowly... like every time I hit enter &nbsp;or even click on anything, &nbsp;the color wheel comes up and spends for 1- several seconds.. am I overloading the processor on the 2005 Power pc G5? &nbsp;

...Well, the G5 is getting up there in age and as of Snow Leopard, there's no more support for Power PC processors like the one inside your G5 iMac.  

...It's true a plist file can hold pertinent information about an application but overall I see this as a bad practice among software developers.  ]]></content:encoded></item><item><title>My mac has a fever&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2009-09-28T13:47:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hightemp.php#unique-entry-id-277</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hightemp.php#unique-entry-id-277</guid><content:encoded><![CDATA[Have a question-my daughter's iphone got wet and speaker does not work- we cannot hear her.   Anything she can do before she takes it into apple in Boston?


...Apple has placed several moisture sensors inside the iphone so if the phone got wet and they spot the moisture sensors have been triggered you may be out of luck other than buying a new phone or paying the repair/replacement cost of the phone.  ]]></content:encoded></item><item><title>Recovering an Autosaved document</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>general troubleshooting</category><dc:date>2009-09-28T13:30:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/recoveringautosaved.php#unique-entry-id-276</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/recoveringautosaved.php#unique-entry-id-276</guid><content:encoded><![CDATA[Put either the orginal install disc or a copy of Leopard or Snow Leopard in and boot from the disc by holding down the C key at startup. &nbsp;

...Another way to do it is to boot the computer into target disk mode by holding down the T key at start up then using a firewire cable to connect the computer to another mac. &nbsp;...  You can do that by using either the install disc that came with the computer or a copy of Leopard or Snow Leopard. &nbsp;]]></content:encoded></item><item><title>Syncing documents and email over multiple computers</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>general troubleshooting</category><dc:date>2009-09-28T13:21:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/getdropboxandimap.php#unique-entry-id-275</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/getdropboxandimap.php#unique-entry-id-275</guid><content:encoded><![CDATA[So it looks like at some point that iphone was connected to another iTunes library and that iTunes assumed ownership of the phone.    This means that the iphone can't have a relationship with two iTunes libraries at the same time.    If this computer is your only iTunes then I would suggest first transfering any purchased music off the phone then erase and sync to re-establish the relationship between your phone and itunes.  ]]></content:encoded></item><item><title>Security Camera on network has fallen off</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>networking</category><dc:date>2009-09-28T13:02:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/securitycam.php#unique-entry-id-274</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/securitycam.php#unique-entry-id-274</guid><content:encoded><![CDATA[I converted the videos we had downloaded on our dell computer to our mac computer.&nbsp; ...  I had tuned into your Sunday night conference on August 30th but have not had a chance to log on again.&nbsp; 

...That will give me a clue as to what steps we need to take to get them converted properly into iMovie.
]]></content:encoded></item><item><title>What laser printer do you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-09-28T12:27:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hplaserprinters.php#unique-entry-id-273</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hplaserprinters.php#unique-entry-id-273</guid><content:encoded><![CDATA[It's free and let's you keep an eye on what your computer is doing as well as the temperature.  ...  There are fans that will help cool the cpus but only come on when the computer senses the higher temperature. 


One last note:  high temps can sometimes be caused by processes running on your computer that are hung.  iStat will show you your cup load and that's a great way to determine if you are running something in the background that is causing your computer to overheat as well.
]]></content:encoded></item><item><title>Problems Galore</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-09-27T16:55:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/flu.php#unique-entry-id-270</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/flu.php#unique-entry-id-270</guid><content:encoded><![CDATA[Hi Scotty... can you tell me what the network IP Address is for my MACBOOK.... &nbsp;our pool camera was tied to it and I think we may have changed some things when we put all the new airports in. &nbsp;...  LEt me know if you may be able to tell me so I can tell him or perhaps I can have you come out and take care of it. &nbsp;

...You could send the name of your network to me and I may have it in my keychain from having been on your network before.  
]]></content:encoded></item><item><title>System Folder from OS 9</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-09-24T17:13:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/os9sysfolder.php#unique-entry-id-272</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/os9sysfolder.php#unique-entry-id-272</guid><content:encoded><![CDATA[I think I forgot to save my paper in word, then I shut computer down, is this file lost or can I find it somewhere, &nbsp;I know I saved it once.


...If you were running time machine there is also a small chance it was backed up to your time machine disk.  


...Automatically save and recover Office files - Help and How-to - Microsoft Office Online
]]></content:encoded></item><item><title>Blackberry sync on a Mac</title><dc:creator>sells@mac.com</dc:creator><category>Blackberry</category><dc:date>2009-09-23T17:12:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blackerrysynconmacnew.php#unique-entry-id-271</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blackerrysynconmacnew.php#unique-entry-id-271</guid><content:encoded><![CDATA[I want to be able to have access to the same emails and word doc's.


...To sync emails you would want to use an IMAP email account like gmail, mobileme or aol.  

...To answer the second part of your question, syncing word docs can be done via iDisk if you are a mobileme user or if you'd like to do it for free, then you can use dropbox.  www.getdropbox.com.  
]]></content:encoded></item><item><title>Time Machine delayed on Snow Leopard&#xa;So&#x2c; should we just re-install Leopard?</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><category>time machine</category><dc:date>2009-09-17T23:22:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sltimemachinedelayed.php#unique-entry-id-269</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sltimemachinedelayed.php#unique-entry-id-269</guid><content:encoded><![CDATA[I see a lot of printers at work in a lot of homes and businesses and I would have to say the most reliable color laser printer for the cost in my opinion is the HP Laserjet series.  


You just have to decide what features you want and what price range you're in.  


...I'm not sure what you mean by jet and full blown laser.  ]]></content:encoded></item><item><title>Mail reports &#x22;null&#x22; error when deleting messages.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-09-17T23:16:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailnullerror.php#unique-entry-id-268</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailnullerror.php#unique-entry-id-268</guid><content:encoded><![CDATA[The Systems Folder blue icon is plain where as the other icons for have a symbol in them.


...However, the permissions of that folder may be set in such a way that the computer will not let you trash it.   If that is the case, more drastic measures may have to be taken. ]]></content:encoded></item><item><title>More Snow Leopard problems</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2009-09-15T22:46:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/4fc09b9f316764f8850b36a92fdf1e88-267.php#unique-entry-id-267</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/4fc09b9f316764f8850b36a92fdf1e88-267.php#unique-entry-id-267</guid><content:encoded><![CDATA[The Systems Folder blue icon is plain where as the other icons for have a symbol in them.


...However, the permissions of that folder may be set in such a way that the computer will not let you trash it.   If that is the case, more drastic measures may have to be taken. ]]></content:encoded></item><item><title>Is anything better than the iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-09-15T22:42:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/84351cf6a8c2cbbc4940545a63d6ca38-266.php#unique-entry-id-266</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/84351cf6a8c2cbbc4940545a63d6ca38-266.php#unique-entry-id-266</guid><content:encoded><![CDATA[I had to resort to my backup which was about 3 days old which means I lost about 3 days worth of work.  ...  I had to then resort to my 3rd backup drive that was about a week older which means I've lost about a week's worth of work all while I've had the flu.  


...I'm sorry for the delay in responding to everyone's email and hope to be back full throttle when the next 48 hours.  ]]></content:encoded></item><item><title>MobileMe merge kills contacts on the phone.</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-09-15T22:38:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilememergeiphone.php#unique-entry-id-265</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilememergeiphone.php#unique-entry-id-265</guid><content:encoded><![CDATA[Hopefully I wont have a hard drive crash while trying to get this figured out.


...Snow Leopard has settled down quite a bit for me since the release of 10.6.1.    I would suggest restarting the time machine backup by going to system preferences/time machine then reassociating the external drive with time machine by choosing to "select disk".
]]></content:encoded></item><item><title>How to adjust POP email settings</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-09-15T01:08:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/adjustpopemail.php#unique-entry-id-264</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/adjustpopemail.php#unique-entry-id-264</guid><content:encoded><![CDATA[Hopefully I wont have a hard drive crash while trying to get this figured out.


...Snow Leopard has settled down quite a bit for me since the release of 10.6.1.    I would suggest restarting the time machine backup by going to system preferences/time machine then reassociating the external drive with time machine by choosing to "select disk".
]]></content:encoded></item><item><title>What printer will fit my needs?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-09-15T00:53:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officejethpwithfax.php#unique-entry-id-263</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officejethpwithfax.php#unique-entry-id-263</guid><content:encoded><![CDATA[As I've written here quite a bit, Snow Leopard is not really ready in my opinion to go fully 100% into it.  ...  As far as the email not sending, that's most likely an outgoing smtp server setting issue.    I'd be happy to assist you but I'd need to know the email address you're refering to.  ]]></content:encoded></item><item><title>AutoCad on a Macbook pro?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-09-13T23:17:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autocadmacbookpro.php#unique-entry-id-262</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autocadmacbookpro.php#unique-entry-id-262</guid><content:encoded><![CDATA[I-touch to keep my contacts information and other info and have a gps.


The question; is there a way to have stuff to carry around outside of


...You are correct in your understanding that the iPhone would replace the GPS, iPod, cell phone and internet phone (via skype). &nbsp;]]></content:encoded></item><item><title>10.3.9 is done.</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>iTunes/iPod</category><dc:date>2009-09-13T23:09:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/1039isold.php#unique-entry-id-261</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/1039isold.php#unique-entry-id-261</guid><content:encoded><![CDATA[When initiating syncing on the iPhone to a mobileme account there is an option to merge contacts with those already in the mobileme cloud. &nbsp;  I always select to merge but have seen the merge command fail therefore replacing the data on the phone with that in the cloud. &nbsp;


...There may be a Time Machine backup we could recover the old address book contacts from. &nbsp;
]]></content:encoded></item><item><title>AutoCad in on a Mac</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><category>general troubleshooting</category><dc:date>2009-09-13T14:37:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autocadinbootcamp.php#unique-entry-id-260</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autocadinbootcamp.php#unique-entry-id-260</guid><content:encoded><![CDATA[how do i change settings on pop server regarding emails to download...i think setting is now download emails from past 90 days...i'd like to change to a few days old only...download is taking forever.


...Next, check or uncheck the "remove copy from server" line depending on your needs and finally, select the frequency at which you'd like that computer to remove email from the server as seen below. &nbsp;


...In the meantime, keep in mind that any email program you are using to check that POP email account must be addressed otherwise if they're set to remove the email immediately then you run the risk of another email program never even getting a chance to download a copy of it. &nbsp;
]]></content:encoded></item><item><title>Mini Display to S video...Does it exist?  Not yet.</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-09-12T18:25:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/minidistosvid.php#unique-entry-id-259</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/minidistosvid.php#unique-entry-id-259</guid><content:encoded><![CDATA[I'd prefer jut to have one machine like her and maybe even the same one, but i have hated my HP1610 and another one in the past for anything other than printing. &nbsp;

...Now as far as faxing goes, there are settings to handle different numbers of rings before it picks up to the fax line, but I believe overall, you'll have to change that manually if you'd like different behavior. &nbsp;


...I've come to the conclusion that even though HP and other print manufacturers claim it to be so, as of 2009 there is NO such thing as wireless scanning. &nbsp;]]></content:encoded></item><item><title>Permissions on iPhoto library</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><category>general troubleshooting</category><dc:date>2009-09-12T17:41:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphotopermissions.php#unique-entry-id-254</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphotopermissions.php#unique-entry-id-254</guid><content:encoded><![CDATA[coming here and trying to install Autocad on my macbook pro to see if it will run on it before I get an IMAC or Dell. 

...You may first want to look at the link I included that is autodesk's direct support page for apple. &nbsp;


...I would be happy to assist you with getting bootcamp up and running but past that point, I don't support Windows environments even when they're running on Apple hardware. &nbsp;]]></content:encoded></item><item><title>External hard drive is locked</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><category>iphoto</category><dc:date>2009-09-12T17:31:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extlocked.php#unique-entry-id-253</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extlocked.php#unique-entry-id-253</guid><content:encoded><![CDATA[Such as, I got a new I Pod classic but it takes a MAC OSX 10.4.8 or later and I am still on version 10.3.9. &nbsp;

...It's time for us to evaluate the computer you have and decide if it can move up to a newer version of the operating system or not. &nbsp;...  You can check my calendar on my website to find a time that may work for you.]]></content:encoded></item><item><title>Partitioning for Bootcamp</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>Bootcamp</category><dc:date>2009-09-12T17:20:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/partitionforbootcamp.php#unique-entry-id-252</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/partitionforbootcamp.php#unique-entry-id-252</guid><content:encoded><![CDATA[I have purchased the AutoCAD Architecture 2009 program and know it is supposed to run on PC but want to see if the iMAC specs


...This means that Windows will have its own partition on the Mac hard drive and you'll selectively be able to boot into windows only or Mac OS X but not at the same time.  ...  You could run windows inside virtualization but, in my opinion, due to the 64 bit requirements of AutoCad, you may want to avoid any potential complications and run in Windows only.  
]]></content:encoded></item><item><title>Should I move to Snow Leopard yet?...no</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-09-12T16:55:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/shouldimovetosl.php#unique-entry-id-251</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/shouldimovetosl.php#unique-entry-id-251</guid><content:encoded><![CDATA[The Apple store at South Park sold me a Mini DVI to S Video connector, but it does not plug in.


...We purchased a One To One training package, but if you can train the operator on what we need, we can return the One To One, and just have you do the training.


...I would be happy to provided assistance to your team in learning how to work through both Pages and Keynote as well as the intro to their new iMacs. &nbsp;
]]></content:encoded></item><item><title>Fliesyncagent going crazy</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-09-11T00:44:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filesynccrazy.php#unique-entry-id-250</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filesynccrazy.php#unique-entry-id-250</guid><content:encoded><![CDATA[So I pulled the External Photo Library over from Time Machine to the new disc.


...Get info on the iphoto library or the folder containing the iphoto library then hit the plus icon in the bottom left hand corner.    Now select your user to add to the list then select to Read and Write to that folder.  ]]></content:encoded></item><item><title>Syncing gone wrong</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-09-11T00:23:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncgonewrong.php#unique-entry-id-249</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncgonewrong.php#unique-entry-id-249</guid><content:encoded><![CDATA[When I try I get a caution message: &ldquo;The iphoto library is locked, on a locked disc, or you do not have permission to make changes to it.&rdquo;


...Just select to get info then choose to ignore ownership or permissions on that volume. &nbsp;


You could also add yourself as an owner of that drive then grant yourself read and write access to the entire drive then apply the changes to enclosed items. &nbsp;
]]></content:encoded></item><item><title>Can&#x27;t escape time machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-09-11T00:21:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/escapetm.php#unique-entry-id-248</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/escapetm.php#unique-entry-id-248</guid><content:encoded><![CDATA[with the newest versions of both VMware and Parallels, you can expand the virtual hard drive image after setup but overall, I'd start with about 8 to 10 gigs of dedicated space to the virtual OS then increase later if she needs more. &nbsp;  However if she's using bootcamp then you'll only be able to make that choice from the very beginning. &nbsp;

...However, with two partitions that contain two completely different file architectures, it would be best to set it then leave it. &nbsp;
]]></content:encoded></item><item><title>Back to Leopard</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-09-05T12:17:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/b90978c6281cf8f37673583027873c78-247.php#unique-entry-id-247</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/b90978c6281cf8f37673583027873c78-247.php#unique-entry-id-247</guid><content:encoded><![CDATA[Apple just updated Snow Leopard to 10.6.1 which seems to have helped but overall Snow Leopard seems to have broken many third party applications that were not ready at SL's release.    It will take some time (around a month or so) for the developers of this software to update their apps to run on SL.  ...  That means that app developers are rushing to move their software to run in 64 bit mode but this will take a while.  
]]></content:encoded></item><item><title>Moving a user from old mac</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-09-02T23:55:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/migrationassistant.php#unique-entry-id-246</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/migrationassistant.php#unique-entry-id-246</guid><content:encoded><![CDATA[In addition, here are a couple of helpful links to gain more info about filesync agent problems.    Filesync agent has been known to hang as a background process and take up cpu cycles.    To check to make sure filesync agent is behaving, you can open activity monitor and check all processes then sort by cpu load.  ]]></content:encoded></item><item><title>Wait a few weeks to move to Snow Leopard</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-09-02T23:42:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waitonsnowlupdate.php#unique-entry-id-245</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waitonsnowlupdate.php#unique-entry-id-245</guid><content:encoded><![CDATA[Since having mobile me, every time I'd connect my iPhone to my Mac, iTunes and the 'syncing' options window would automatically open and automatic syncing would begin. &nbsp;

...Don't you know anyone at Apple with clout who will take pity on me and give me a new system because this one obviously came possessed by every evil known to man since the beginning of original sin! &nbsp;

...First, you'll want to check www.me.com to see if the data you expect to be in the cloud is actually there.  ]]></content:encoded></item><item><title>Multiple Locations in Network settings</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><category>wireless</category><dc:date>2009-09-01T23:45:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/networksettingsmultiple.php#unique-entry-id-244</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/networksettingsmultiple.php#unique-entry-id-244</guid><content:encoded><![CDATA[I can see the two messages I want to recover, but the bar along the bottom has disappeared completely. 

...I'm sure you're out by now, but within time machine you should be able to hit the red button in the top lefthand part of the screen. &nbsp;  You should also be able to see the "cancel" button on the bottom bar. &nbsp;]]></content:encoded></item><item><title>Local Private School misses the mark</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>iWork</category><dc:date>2009-09-01T23:35:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/localprivateschoolmissesmark.php#unique-entry-id-243</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/localprivateschoolmissesmark.php#unique-entry-id-243</guid><content:encoded><![CDATA[So I've been using Snow Leopard now for a week and I have to say my impressions of it have not changed.  ...  I've been testing Snow Leopard on a clean install on one machine and an upgrade on another and both do not run nearly as trouble free now as Leopard did.  

...As a classroom teacher in another life, having many windows open is a big part of my teaching style and before I never used the minimize feature into the dock.  ]]></content:encoded></item><item><title>Snow Leopard breaks many screensavers</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-09-01T01:56:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slbreaksssavers.php#unique-entry-id-241</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slbreaksssavers.php#unique-entry-id-241</guid><content:encoded><![CDATA[There are many files that would need to be moved if you're going manually and permissions of those files can also be altered in such a way that causes conflicts down the road.  ...  This will create a new user on the machine but all files will move to the computer safely and correctly.  

...If you are planning to move the files manually then there are proceedures that must be followed but the instructions would be a bit much to cover here.   ]]></content:encoded></item><item><title>Snow Leopard Woes Continue...</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-09-01T00:55:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slbreakseverything.php#unique-entry-id-240</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slbreakseverything.php#unique-entry-id-240</guid><content:encoded><![CDATA[I'm certainly not second guessing your advice, and with a stack of vet bills I'm not in a rush to spend more $ anyhow, just wondering why your advising the wait...........


...Snow Leopard, with it's new changes within the operating system can very likely break 3rd party software.    It would be best to wait in order to give the developers of software to make the proper changes to be sure their software runs fine within Snow Leopard.  ]]></content:encoded></item><item><title>Snow Leopard first thoughts...Disappointed</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-08-30T23:31:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snowleopfirstthoughts.php#unique-entry-id-238</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snowleopfirstthoughts.php#unique-entry-id-238</guid><content:encoded><![CDATA[I probably screwed something up in trying to fix the Alltel problem. &nbsp;wife's internet is working fine. &nbsp;

...You can set up multiple profiles for different environments such as a school network, business network, or others. &nbsp;

...You can then create different settings for your altel device verus the automatic system already in place.  ]]></content:encoded></item><item><title>Snow Leopard incompatibilies</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-08-28T00:10:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snlepincom.php#unique-entry-id-237</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snlepincom.php#unique-entry-id-237</guid><content:encoded><![CDATA[I probably screwed something up in trying to fix the Alltel problem. &nbsp;wife's internet is working fine. &nbsp;

...You can set up multiple profiles for different environments such as a school network, business network, or others. &nbsp;

...You can then create different settings for your altel device verus the automatic system already in place.  ]]></content:encoded></item><item><title>Shy about Town Hall</title><dc:creator>sells@mac.com</dc:creator><category>town hall</category><dc:date>2009-08-26T23:07:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/shyabouttownhall.php#unique-entry-id-236</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/shyabouttownhall.php#unique-entry-id-236</guid><content:encoded><![CDATA[From what I've read, Snow Leopard seems to disengauge screensaver modules not written in 64bit.    Screensaver developers are working to get their apps up to date.    Serene Screen's Marine Aquarium 2.6 is currently disabled but will be resolved with the upcoming 3.0 as well.  ]]></content:encoded></item><item><title>Dog needs a good home</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>doggy</category><dc:date>2009-08-26T22:59:09-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/copperneedshome.php#unique-entry-id-235</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/copperneedshome.php#unique-entry-id-235</guid><content:encoded><![CDATA[I've had reports that Snow Leopard declares hard drive's SMART status failed and therefor will not install.  


Was starting to put snow Leopard on my Macbook pro and it has an error


...HP's new Photosmart Plus printer setup utility would not install the wireless functionality of it's printer today via leopard but was successful via Snow Leopard.  ]]></content:encoded></item><item><title>Can a G5 become an intel machine?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-08-26T22:57:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/g5tointel.php#unique-entry-id-234</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/g5tointel.php#unique-entry-id-234</guid><content:encoded><![CDATA[I have to say that I&rsquo;m in disagreement with the majority of people who&rsquo;ve sung Snow Leopard&rsquo;s praises.    Just as I&rsquo;m typing this, I&rsquo;ve received notification that Snow Leopard would like to delete 62 (update 360 more) entries of my keychain via mobileme sync.  

...Of all the positive things Apple has going for it right now, the Snow Leopard release first impression leaves me with more a feeling that they felt they had to put out a &ldquo;we updated our OS too&rdquo; release before Windows 7 starts getting all the press next month.  ]]></content:encoded></item><item><title>Snow Leopard Preview</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-08-26T02:52:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snlepnewsletter.php#unique-entry-id-233</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snlepnewsletter.php#unique-entry-id-233</guid><content:encoded><![CDATA[Snow Leopard will be breaking several older applications including Parallels 3.0 as well as a host of printer drivers.    Here are a few useful links to keep an eye out for what will not be allowed to open or may not be able to open in Snow Leopard.    Another good reason to wait a few weeks before updating.  
]]></content:encoded></item><item><title>External Hard Drive recommendations</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-08-24T22:56:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/externaldrives.php#unique-entry-id-232</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/externaldrives.php#unique-entry-id-232</guid><content:encoded><![CDATA[I would love to join your Town Hall Forum Sunday night, but I am shy about it. &nbsp;

...Please don't be shy about joining us on Sunday evenings. &nbsp;...  Please feel free to join us on Sunday&rsquo;s at 8pm.  
]]></content:encoded></item><item><title>Leopard and Parallels</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-08-24T22:37:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parallelstoleopard.php#unique-entry-id-231</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parallelstoleopard.php#unique-entry-id-231</guid><content:encoded><![CDATA[A client of mine has recently asked if I would share this information with my install base.  


Copper is 3 or 4, probably a shepherd-golden blend, very friendly.


If anyone is interested in taking a young dog, email me and I&rsquo;ll connect you with the client.  
]]></content:encoded></item><item><title>Why Logic?</title><dc:creator>sells@mac.com</dc:creator><category>Logic Pro</category><category>cms</category><dc:date>2009-08-24T01:07:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whylogic.php#unique-entry-id-230</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whylogic.php#unique-entry-id-230</guid><content:encoded><![CDATA[Scotty, I vaguely recall hearing that Snow Leopard will work only in an Intel Mac, which my G5 is not. 

...Unfortunately, there&rsquo;s no way to convert your G5 based mac into an intel based one.    Leopard will require an intel machine which means it may be time to purchase a new computer if you want to move up to 10.6.  ]]></content:encoded></item><item><title>iPod on Windows</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>cms</category><dc:date>2009-08-24T00:52:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/songorder.php#unique-entry-id-229</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/songorder.php#unique-entry-id-229</guid><content:encoded><![CDATA[Snow Leopard Preview now available in the Newsletters section.  ]]></content:encoded></item><item><title>Deleting Aiport history</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-08-24T00:16:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deleteairport.php#unique-entry-id-228</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deleteairport.php#unique-entry-id-228</guid><content:encoded><![CDATA[had a question... i need to back up my hard drive, especially since i'm loading on all kinds of new music.&nbsp;&nbsp;what kind of hard drive should i buy?&nbsp;   it's mostly for the music i have.&nbsp; my computer is a dell inspiron 6000 (you know, the one with the batteries that can catch on fire.)


...Personally, I'm a big fan of the Lacie hard drives. &nbsp;]]></content:encoded></item><item><title>Time Machine Woes</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2009-08-24T00:12:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachwoes.php#unique-entry-id-227</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachwoes.php#unique-entry-id-227</guid><content:encoded><![CDATA[here is my concern: &nbsp;there is no place on the iPhone where I can enter information just for my use, i.e. "Memos" on Palm. &nbsp;...  IF I have Leopard, then "notes" will sync with the 2, so I assume I can cut and paste into "Notes" the info in my Memos. &nbsp;

...You are correct to be concerned about the Leopard upgrade and it&rsquo;s affect on Parallels.  ]]></content:encoded></item><item><title>Emailing a bulk group in Apple&#x27;s Address Book</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-08-24T00:02:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bulkemailaddressbook.php#unique-entry-id-226</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bulkemailaddressbook.php#unique-entry-id-226</guid><content:encoded><![CDATA[As Logic is developed by Apple, it is a strong advantage to have the company that develops the operating system and hardware going to lunch with the Logic development team. &nbsp;

...Further, Logic will import Garage Band projects easily which means you could start in Garage Band with your kids then move to Logic later for more detail. &nbsp;...  The apple store usually has Logic installed on a few machines on the floor with demos so I would suggest checking that out as well. &nbsp;
]]></content:encoded></item><item><title>Linksys&#x2c; Linksys&#x2c; Linksys</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2009-08-23T23:55:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/homenetlinksysterrible.php#unique-entry-id-225</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/homenetlinksysterrible.php#unique-entry-id-225</guid><content:encoded><![CDATA[To respond to your questions: &nbsp;If you have any software that scans a drive, it could have hold of your ipod's content therefore you're getting this warning. &nbsp;...  There could also be virus protection installed that may be scanning the ipod and therefore you may see that message as well as a result. &nbsp;(again, on a mac this is not an issue)


...In the future, if you'd like to email me, it would be faster if you send it to my personal email &nbsp;sells@mac.com. &nbsp;]]></content:encoded></item><item><title>Snow Leopard Requirements?</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-08-23T22:37:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snowleoprequirements.php#unique-entry-id-224</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snowleoprequirements.php#unique-entry-id-224</guid><content:encoded><![CDATA[To respond to your questions: &nbsp;If you have any software that scans a drive, it could have hold of your ipod's content therefore you're getting this warning. &nbsp;...  There could also be virus protection installed that may be scanning the ipod and therefore you may see that message as well as a result. &nbsp;(again, on a mac this is not an issue)


...In the future, if you'd like to email me, it would be faster if you send it to my personal email &nbsp;sells@mac.com. &nbsp;]]></content:encoded></item><item><title>Wireless Scanning?  Nope&#x2c; not yet.</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-08-23T22:29:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelessscanning.php#unique-entry-id-223</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelessscanning.php#unique-entry-id-223</guid><content:encoded><![CDATA[Did the time machine backup resolve itself after a restart or are you still having the same problem? &nbsp;  If you select the clock icon in the menu bar, do you see a "Latest Backup: &nbsp;time"? &nbsp;


As I&rsquo;ve posted before, it&rsquo;s common to see time machine errors that self resolve after a short period.  ]]></content:encoded></item><item><title>Time Machine and virtual machines</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><category>time machine</category><dc:date>2009-08-20T01:21:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinevirtualmachine.php#unique-entry-id-222</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinevirtualmachine.php#unique-entry-id-222</guid><content:encoded><![CDATA[Once you've set up a group within address book, all that should be required is to begin typing the group name within the "TO" address field in Apple's Mail.app. &nbsp;  (The stamp) If you are using an application other that Mail, then address book's groupings may not work. &nbsp;


You could also open address book, select the group then right click (or control+click) to send a bulk email to the group as well. &nbsp;
]]></content:encoded></item><item><title>Getting rid of iPhone junk mail</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>email</category><dc:date>2009-08-20T00:52:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonejunkmail.php#unique-entry-id-221</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonejunkmail.php#unique-entry-id-221</guid><content:encoded><![CDATA[Mostly I am the one having problems, but other of my family members who are connected wirelessly will also some times have problems. &nbsp;...  Sometimes if I shut down my computer and reset the router it works normally for a few minutes, but then goes back to giving me problems.


...Other contributing factors can be the building materials of your home such as copper pipes, plaster wall thickness, metal interference, or large surface mirrors. &nbsp;]]></content:encoded></item><item><title>Linksys routers still suck</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-08-20T00:38:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/linksysstillsucks.php#unique-entry-id-220</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/linksysstillsucks.php#unique-entry-id-220</guid><content:encoded><![CDATA[It is a Intel Dual Core 2 late 2006 model with 1Gig ram and a 2.16 processor. ...  It is not what came in it, they had to replace it and did so with the one listed below - I pasted the info from the profiler.   I tried to look it up online but am not sure I got the right one as it said it was a dual core unit. ]]></content:encoded></item><item><title>Sound going out on laptop</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-08-20T00:13:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/laptopsoundprobs.php#unique-entry-id-219</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/laptopsoundprobs.php#unique-entry-id-219</guid><content:encoded><![CDATA[HP does have the ability to scan wirelessly on some models but even on the models supported, it usually doesn't work. &nbsp;  It's still best to plug up directly via usb if you want to scan from your printer. &nbsp;  I've not come across any other printer manufacturer that can scan wirelessly yet other than HP. &nbsp;]]></content:encoded></item><item><title>Webkinz killed my Safari</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2009-08-19T23:50:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/webkinskilledsafari.php#unique-entry-id-218</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/webkinskilledsafari.php#unique-entry-id-218</guid><content:encoded><![CDATA[Where time machine allows for individual files to be recovered from various versions from the past, the PC image inside VMware or Parallels will back up as one large virtual machine file. &nbsp;...  This is fine overall but if you want to truly back up the Windows machine with windows software then you'd need seperate software to do that. &nbsp;...  So if you're not going to rely on time machine to back up your virtual machine and want more control over what is being backed up within that virtual machine, then you'd really need two drives.]]></content:encoded></item><item><title>Entourage to mobileme</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-08-19T23:30:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/entouragetomobileme.php#unique-entry-id-217</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/entouragetomobileme.php#unique-entry-id-217</guid><content:encoded><![CDATA[You set it up for me with my business email and for some reason ALL of the junk mail seems to come through on my phone, but rarely any of the business emails I NEED to get. &nbsp;

...Now, providing you&rsquo;re using an IMAP email and not POP email (Bellsouth or Road Runner email is not good) then the mail program will sort through the junk mail as usual then sync automatically back to the iphone so while the junk mail may appear on your phone at first, they should disappear from the phone when the iphone syncs back over the cloud.  

...You can customize your settings to work in such a way so that any previous recipients would not be filtered or people you have in your address book for example would also be left alone.  
]]></content:encoded></item><item><title>AppleTV taking a while to sync and wireless printer</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><category>wireless</category><category>printers</category><dc:date>2009-08-19T23:26:47-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/aptvwirelessprinter.php#unique-entry-id-216</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/aptvwirelessprinter.php#unique-entry-id-216</guid><content:encoded><![CDATA[Perhaps you have a quick answer as to why I can get streaming audio on my macbook and desktop Gateway with no problem but on both computers the video stops and pauses long pauses on any site I go to, even one I've bought the teaching sessions for and now cannot access them.   I've unplugged the router and Linksys and rebooted everything.....going on for a long time. 

...You could also directly connect to the router via ethernet and if you still have the issues, then it&rsquo;s not the wireless portion of the router. ]]></content:encoded></item><item><title>How to get Google search back into Safari&#x27;s Toolbar</title><dc:creator>sells@mac.com</dc:creator><category>web browsers</category><dc:date>2009-08-19T23:14:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/googleinsafari.php#unique-entry-id-215</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/googleinsafari.php#unique-entry-id-215</guid><content:encoded><![CDATA[I am not connected to an external source and am not using headphones (I am at a hotel away from home and don't have either to check via that method). &nbsp;  I looked at apple.com and tried to troubleshoot that way and checked my sound preferences but nothing seems to help. &nbsp;when I do click on something to start playing (in itunes, for example) there is a cracking noise but i can't hear music. &nbsp;

...I suppose you&rsquo;ve gone to the system prefs and looked at sound output and checked to make sure that output is set to internal speakers.  
]]></content:encoded></item><item><title>See&#x2c; I told you so.  </title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-08-19T23:12:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/anactualcompliment.php#unique-entry-id-214</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/anactualcompliment.php#unique-entry-id-214</guid><content:encoded><![CDATA[	HI SORRY TO BOTHER BUT MY DAUGHTER WAS PLAYING ON WEBKINZ AND THE CURSER STOPPED WORKING AND SHOWS A RAINBOW CIRCLE GOING AROUND IN IT'S PLACE.


...Sometimes Safari has problems just like any other application and it just decides to stop working.  ...  By using the key command option+command+esc you&rsquo;ll get a dialogue box to force quit the application.  ]]></content:encoded></item><item><title>Time Capsule errors (as usual)</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-08-17T23:45:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapsuleerroragain.php#unique-entry-id-213</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapsuleerroragain.php#unique-entry-id-213</guid><content:encoded><![CDATA[First, choose to import mailboxes from apple&rsquo;s mail.app under the File menu then select Entourage.  


Next, after the mailboxes are imported, you&rsquo;ll need to drag the mailboxes into your mobileme email address on the left hand column of mail.app.    You could create one new mailbox within your mobileme account by hitting the plus button at the bottom of the page however, you&rsquo;d want to select that folder to live not on your mac but within the mobileme cloud.  ]]></content:encoded></item><item><title>DVD burner not seen on Mac and PC</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-08-17T23:39:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdplayernotseen.php#unique-entry-id-212</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdplayernotseen.php#unique-entry-id-212</guid><content:encoded><![CDATA[I am in and out a lot... &nbsp;&nbsp;everytime I come back home...the network seems to be jacked up


...Then you'd need to add it from each of your computers from within the printer pane of system preferences. &nbsp;...  Since it's a networking issue, it may be better for me to be there in person rather than remote in. &nbsp;]]></content:encoded></item><item><title>Logic and the Yamaha DM2000</title><dc:creator>sells@mac.com</dc:creator><category>Logic Pro</category><dc:date>2009-08-17T01:20:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/logicdm2000.php#unique-entry-id-211</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/logicdm2000.php#unique-entry-id-211</guid><content:encoded><![CDATA[I deleted the google search from the top of Safari and do not know how to get it back. 

...To change the toolbar in Safari, go to &ldquo;View&rdquo; in the menu bar at the top of the screen with Safari open.  ...  Simply drag the google search bubble back into the toolbar in safari then hit Done.
]]></content:encoded></item><item><title>iPod touch can&#x27;t get on wireless network</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-08-17T00:42:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/touchonwireless.php#unique-entry-id-210</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/touchonwireless.php#unique-entry-id-210</guid><content:encoded><![CDATA[THANKS SO MUCH FOR YOUR HELP WITH THE TIME CAPSULE.


...IT IS GOING TO BE A HUGE PROBLEM AND SOMETHING THAT


...IT IS WORKING GREAT AGAIN AND BACKING UP AS NEEDED......
]]></content:encoded></item><item><title>buy new or fix what I&#x27;ve got?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-08-17T00:40:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/buyorreplace.php#unique-entry-id-209</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/buyorreplace.php#unique-entry-id-209</guid><content:encoded><![CDATA[THANKS SO MUCH FOR YOUR HELP WITH THE TIME CAPSULE.


...IT IS GOING TO BE A HUGE PROBLEM AND SOMETHING THAT


...IT IS WORKING GREAT AGAIN AND BACKING UP AS NEEDED......
]]></content:encoded></item><item><title>Will G5&#x27;s go be able to take Snow Leopard?</title><dc:creator>sells@mac.com</dc:creator><category>Snow Leopard</category><dc:date>2009-08-13T22:55:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/snowleopg5.php#unique-entry-id-208</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/snowleopg5.php#unique-entry-id-208</guid><content:encoded><![CDATA[I would look at if it connects via firewire or usb. &nbsp;  I would look at how it's being used on the computer. &nbsp;  You you trying to burn a disc with iTunes using the burner or just watch a DVD. &nbsp;]]></content:encoded></item><item><title>Adding an HP wireless printer</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>wireless</category><dc:date>2009-08-12T22:11:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addhpwirelessprinter.php#unique-entry-id-207</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addhpwirelessprinter.php#unique-entry-id-207</guid><content:encoded><![CDATA[We need to record our Praise and Worship portion of our service, but only have a left and right input for 18 different channels. ...  I will investigate gaining access to the Yamaha DM2000 board, to see if I can have it on my Mac screen, and modify from the Mac, versus having to be in front of the board.


...I&rsquo;m not sure if Logic Express supports the DM2000 but I&rsquo;ve seen evidence online to suggest it does.  ]]></content:encoded></item><item><title>Merging two iPhoto libraries</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-08-12T21:47:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/combiningiphotolibraries.php#unique-entry-id-206</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/combiningiphotolibraries.php#unique-entry-id-206</guid><content:encoded><![CDATA[my i-pod touch seems to be locked and i can't get my e-mails, etc. &nbsp;i stopped at the apple store today and the girl said that if didn't remember my password, to stick a paper clip in the airport. &nbsp;is that all i need to do and which little hole is it? &nbsp;  i don't think i chose a password for my i-touch except it is called Betty's Network and i just have been able to get on. &nbsp;can you help me? &nbsp;

...But if you ever need to recover a password on your computer, you can do so from the keychain access application on your mac.  ]]></content:encoded></item><item><title>Resubscribe to the RSS feed</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-08-12T21:39:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/rssresubscribe.php#unique-entry-id-205</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/rssresubscribe.php#unique-entry-id-205</guid><content:encoded><![CDATA[The speed of the newest macbook pros is not so much greater that they would compel me to purchase a new computer if I have one from only last year. &nbsp;...  Since I'm not sure what problems now exist on your current macbook pro, I can't really advise whether it would be a good idea to purchase a new one or solve the problems on your current machine. &nbsp;

...If your problems are software related then buying a new computer would not be the best way to solve the issue. &nbsp;]]></content:encoded></item><item><title>file sharing between macs</title><dc:creator>sells@mac.com</dc:creator><category>file sharing</category><dc:date>2009-08-11T12:51:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/fileshareand%20purchase.php#unique-entry-id-204</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/fileshareand%20purchase.php#unique-entry-id-204</guid><content:encoded><![CDATA[Do you recommend upgrading my 2 G5 imacs to Intel for Snow Leopard or can I get by with what I have.


...Apple does not have plans to support G5&rsquo;s in Snow Leopard.    So that means that Leopard 10.5 will be the last operating system for G5&rsquo;s.  ]]></content:encoded></item><item><title>Trouble in Parallels</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-08-11T12:37:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/driveinparallels.php#unique-entry-id-203</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/driveinparallels.php#unique-entry-id-203</guid><content:encoded><![CDATA[But if you&rsquo;re adding a wireless printer to your mac then you&rsquo;ll want to start at the system preferences then Printers/fax.


...If the printer has already been joined to the wireless network, the HP software should detect it and the install should proceed fine.  


Even if the installer doesn&rsquo;t detect the printer, you&rsquo;ve installed the drivers and you can add it manually by repeating the steps to add a printer in the system preferences printer/fax setup pane.  ]]></content:encoded></item><item><title>iDisk storage allocation and reseting sync data</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>MobileMe</category><category>Address Book</category><dc:date>2009-08-05T01:52:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/idiskallocation.php#unique-entry-id-202</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/idiskallocation.php#unique-entry-id-202</guid><content:encoded><![CDATA[The import libraries function will not pull in an older iphoto library .


There are a few ways to import a second iPhoto library into your current library.  


...Control click or right click on the old library and choose to show contents.  ]]></content:encoded></item><item><title>Where&#x27;d my sound control go?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-08-05T01:44:52-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/soundcontroldisappeared.php#unique-entry-id-201</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/soundcontroldisappeared.php#unique-entry-id-201</guid><content:encoded><![CDATA[Stupid me.    I changed some things on my web pages and broke the old RSS feed.    Please resubscribe Here.]]></content:encoded></item><item><title>Installing a printer in Windows is a headache</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-08-05T01:42:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/windowsprinterhp.php#unique-entry-id-200</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/windowsprinterhp.php#unique-entry-id-200</guid><content:encoded><![CDATA[Is there a way that there can be a shared drive between my new one and my MacBook pro laptop?   I have a girl working for me now and need to have her on a separate computer. 

...Just be sure to turn on &ldquo;file sharing&rdquo; in the sharing pane of both macs.  ]]></content:encoded></item><item><title>Hard Drive data recovery for &#x24;100? -be careful</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-08-05T01:40:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/75watts.php#unique-entry-id-199</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/75watts.php#unique-entry-id-199</guid><content:encoded><![CDATA[If the laptop downstairs was getting to the printer by the mac pro having shared the printer over to it, then it would best to have the laptop establish it's own wireless connection to the printer. &nbsp;


...If you don't see it there, try plugging it in once Windows is booted and you should be prompted to choose which operating system is to assume control. &nbsp;  Remember that once you quit windows, the devices that were being controlled by parallels (Windows) will fall back to the Mac. &nbsp;ie: &nbsp;CD's, flash drives, external HD's. &nbsp;
]]></content:encoded></item><item><title>making an alias with mobileme</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-07-31T16:38:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailaliasmobileme.php#unique-entry-id-197</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailaliasmobileme.php#unique-entry-id-197</guid><content:encoded><![CDATA[I go to publish and log into my me.com account... and it says that only 1 gig is used and it will not publish my site! &nbsp;

...The IWeb program says I need more space on me.com, meanwhile, nothing is being backed-up, published, saved in the 59 gig of space I just bought!


...You sometimes have to clear the server info and replace it with your address book on your computer.  ]]></content:encoded></item><item><title>The settings you need to know for your email.</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-07-31T15:59:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailrequiredinfo.php#unique-entry-id-196</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailrequiredinfo.php#unique-entry-id-196</guid><content:encoded><![CDATA[The boys messed up the sound again.   Do u remember what u did.


...Yes,  go to system prefs and sound then be sure that &ldquo;show sound in menu bar&rdquo; is checked.  
]]></content:encoded></item><item><title>Quicken and Dropbox</title><dc:creator>sells@mac.com</dc:creator><category>file sharing</category><dc:date>2009-07-30T14:19:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quickendropbox.php#unique-entry-id-195</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quickendropbox.php#unique-entry-id-195</guid><content:encoded><![CDATA[scotty-i installed the hp program on my wife's computer successfully,but could not complete setup because it says the printer model is not listed.i need help.please advise!


...I would suggest directly plugging in the printer so the Windows machine has no problem detecting it.    Window&rsquo;s HP installer sometimes has the ability to detect the printer on the network but I&rsquo;ve found you&rsquo;ll save some time and frustration by just plugging the printer&rsquo;s usb cable into the windows box long enough for it to install the proper driver.  ]]></content:encoded></item><item><title>I&#x27;d love some feedback</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-07-28T21:50:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gotomeeting.php#unique-entry-id-194</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gotomeeting.php#unique-entry-id-194</guid><content:encoded><![CDATA[I've not had any interaction with this person. &nbsp;  I checked the site and would approach with caution due to the lack of personal disclosure on the site. &nbsp;


Please let me know if you use them.]]></content:encoded></item><item><title>Customizing a toolbar</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>web browsers</category><dc:date>2009-07-16T17:42:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/toolbararrows.php#unique-entry-id-193</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/toolbararrows.php#unique-entry-id-193</guid><content:encoded><![CDATA[The first thing I would suggest is to set up an alias for yourself. &nbsp;  You can do this by logging on to me.com then going to the mail&nbsp;section.&nbsp;&nbsp;

...This will allow all mail sent to that alias to show up in your inbox. &nbsp;]]></content:encoded></item><item><title>Child going to college.  What computer to get?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>iTunes/iPod</category><dc:date>2009-07-16T17:14:15-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/collegelaptop.php#unique-entry-id-192</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/collegelaptop.php#unique-entry-id-192</guid><content:encoded><![CDATA[I was given your card at the Apple store when they were unable to hook up my email to go to my iphone.


...I would be happy to assist you however, the guys/gals at the genius bar are very bright so it may be more of an issue that we're missing information. &nbsp;


There are several questions we have to know the answers to when setting up email.
]]></content:encoded></item><item><title>Mac crashes on Screen Saver</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-07-15T23:17:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sscrashes.php#unique-entry-id-191</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sscrashes.php#unique-entry-id-191</guid><content:encoded><![CDATA[	I have been having a problem with drop box and quicken. &nbsp;...  I found this on the drop box website and wondered if you knew a way around it.


...You might try making a full backup of your quicken files (QIF) instead of just the regular saved quicken files. &nbsp;]]></content:encoded></item><item><title>Screen Sharing on the Mac</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-07-15T22:59:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screensharingleop.php#unique-entry-id-190</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screensharingleop.php#unique-entry-id-190</guid><content:encoded><![CDATA[I&rsquo;d like to create and host a weekly online support group in the form of a screencast where clients can participate online for say about one hour on a Thursday or Friday evening.  (say around 8pm or so)  Each online attendee would be able to view my screen and or allow others including myself to view their own screen during the session.  ...  The goal here would be to use our community of mac users to help each other learn to use our macs in a new way.  

...I think it would be fun and be a chance for us to help each other figure out these boxes of colors we call computers.  
]]></content:encoded></item><item><title>Does the Airport Extreme replace the need for a modem?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-07-14T18:25:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twrouterreplace.php#unique-entry-id-189</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twrouterreplace.php#unique-entry-id-189</guid><content:encoded><![CDATA[I&rsquo;d like to create and host a weekly online support group in the form of a screencast where clients can participate online for say about one hour on a Thursday or Friday evening.  (say around 8pm or so)  Each online attendee would be able to view my screen and or allow others including myself to view their own screen during the session.  ...  The goal here would be to use our community of mac users to help each other learn to use our macs in a new way.  

...I think it would be fun and be a chance for us to help each other figure out these boxes of colors we call computers.  
]]></content:encoded></item><item><title>Replacing a Time Warner router</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>wireless</category><dc:date>2009-07-14T18:10:19-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/twrouter.php#unique-entry-id-188</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/twrouter.php#unique-entry-id-188</guid><content:encoded><![CDATA[Other than size and cost is there a difference between the13 &


...I don't see her needing anything beyond the standard macbook. &nbsp;  And yes, we can move her music over to the new computer and sync her ipod to the new laptop as well. &nbsp;
]]></content:encoded></item><item><title>Is time machine backing up everything?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-07-14T12:47:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinedocs.php#unique-entry-id-187</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinedocs.php#unique-entry-id-187</guid><content:encoded><![CDATA[It crashes almost immediately I have had to perform a force quit every time - which is many! &nbsp;

...Next step is to try to isolate if it's one screensaver module in particular. &nbsp;  Does it happen if you switch to a different screensaver within the system preferences?
]]></content:encoded></item><item><title>Mac Mini hard drive replacement gone wrong</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-07-14T12:36:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macminihdreplacement.php#unique-entry-id-186</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macminihdreplacement.php#unique-entry-id-186</guid><content:encoded><![CDATA[All you need to do is enable screen sharing in the &ldquo;sharing&rdquo; preference pane inside system preference.    MobileMe is not required for that however, MobileMe does many things like sync contacts and calendars between two computers logged in under the same account.  

...There is a family pack membership available from Apple for up to 5 users I believe.  ]]></content:encoded></item><item><title>How to create a book in iPhoto</title><dc:creator>sells@mac.com</dc:creator><dc:subject>Answers</dc:subject><dc:date>2009-07-13T00:40:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/0e81bc2d3c05b6c97eaac3adb4685c7b-185.php#unique-entry-id-185</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/0e81bc2d3c05b6c97eaac3adb4685c7b-185.php#unique-entry-id-185</guid><content:encoded><![CDATA[If I buy the Time Capsule or the Airport Extreme will there be a need for the Time Warner modem? &nbsp;

...The modem's job is to convert the internet in from the coaxial cable coming into the house to ethernet. &nbsp;   The router's job is to distribute it around the house once it's been converted from coaxial to ethernet. &nbsp;]]></content:encoded></item><item><title>Looking for a cheap mac for kids</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-07-13T00:39:30-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cheapshopping.php#unique-entry-id-184</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cheapshopping.php#unique-entry-id-184</guid><content:encoded><![CDATA[Would it be possible to back up my Mac using the Time Capsule and then have a dedicated hard drive for the other devices?


...Then you'd purchase your own wireless router that will work alongside the modem. &nbsp;this would reduce that extra monthy charge from TW just to rent their router. &nbsp;  You can purchase your own router such as a D-Link, Netgear, or Airport (or Time Capsule with hard drive) &nbsp;It would be more money up front but you'd save in the long run.
]]></content:encoded></item><item><title>Settin one email addess as the default in Address Book</title><dc:creator>sells@mac.com</dc:creator><category>Address Book</category><dc:date>2009-07-09T23:52:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/addressbookdefaultaddress.php#unique-entry-id-183</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/addressbookdefaultaddress.php#unique-entry-id-183</guid><content:encoded><![CDATA[When I go into the time machine, the only thing I see is my desk top.... this does not seem right...


_______


When you go into time machine, can you see a history and within that window can you select (for instance) your documents folder then move back in time?
]]></content:encoded></item><item><title>What mouse can you recommend?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-07-09T23:47:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/whatmouse.php#unique-entry-id-182</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/whatmouse.php#unique-entry-id-182</guid><content:encoded><![CDATA[2- I have a 2.5" 40gb hard drive from at PC at work (it crashed - NO backup); do you have suggestions on reputable places to send it off for data recovery?


...If you replaced the drive correctly and remembered to connect the cables correctly, then you should be able to boot from a Leopard startup disc by holding down the C key.    This will boot to the disc and allow you to reformat the new drive under  Utilities in the menu and selecting disk utility.  
]]></content:encoded></item><item><title>Blackberry or iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>Blackberry</category><dc:date>2009-07-06T13:30:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneblackberry.php#unique-entry-id-181</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneblackberry.php#unique-entry-id-181</guid><content:encoded><![CDATA[Can&rsquo;t figure out the book thing but maybe you got my earlier question.


...Apple has a tutorial on creating books within iPhoto. &nbsp;

...iPhoto Tutorial: Apple - iLife - Tutorials - iPhoto - Automatically Create an iPhoto Book
]]></content:encoded></item><item><title>Accidental Damage to a Macbook LCD</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-07-06T13:18:54-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macbookdamage.php#unique-entry-id-180</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macbookdamage.php#unique-entry-id-180</guid><content:encoded><![CDATA[Hi Scotty - quick question - I am thinking about putting a mac in my middle daughter's room (almost 6). &nbsp;...  I suspect the computer will take a beating and will only be used for surfing a few kid's websites. &nbsp;

...I'd check eBay for an early intel like an intel core duo (not core 2 duo). &nbsp;]]></content:encoded></item><item><title>itunes HD rentals clarity</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-07-02T01:32:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hditunes.php#unique-entry-id-179</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hditunes.php#unique-entry-id-179</guid><content:encoded><![CDATA[Hi Scotty - quick question - I am thinking about putting a mac in my middle daughter's room (almost 6). &nbsp;...  I suspect the computer will take a beating and will only be used for surfing a few kid's websites. &nbsp;

...I'd check eBay for an early intel like an intel core duo (not core 2 duo). &nbsp;]]></content:encoded></item><item><title>iPhone 3GS can wait</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-07-02T01:21:23-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waitoniphone.php#unique-entry-id-178</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waitoniphone.php#unique-entry-id-178</guid><content:encoded><![CDATA[Can you recommend a brand to replace it with?


...Most any usb mouse will work but you&rsquo;ll want to consider how the mouse feels in your hand.  ...  I prefer the more Expert trackball from Kensington:
]]></content:encoded></item><item><title>AppleTV won&#x27;t login to iTunes Store</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2009-06-26T11:15:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvlogin.php#unique-entry-id-177</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvlogin.php#unique-entry-id-177</guid><content:encoded><![CDATA[I had a question for you, I am debating on the iphone (AT&T) &nbsp;vs. the blackberry storm (Verizon) &nbsp;I know you are a Mac guy and I love my Mac but I am hearing such conflicting things I don't know what to do. &nbsp;

...But overall, the iphone can not be beaten in every other category and I am willing 10 times out of 10 to put up with the network issues to be able to use the phone.  

...Neither is as good as just using iTunes or having a mobileme account with an iPhone but if you are going to use your blackberry then yes, you can use google calendar to sync across multiple devices as well.  ]]></content:encoded></item><item><title>macs galore in SFO.</title><dc:creator>sells@mac.com</dc:creator><category>security</category><dc:date>2009-06-25T13:18:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/sanfranairport.php#unique-entry-id-176</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/sanfranairport.php#unique-entry-id-176</guid><content:encoded><![CDATA[The nice gentleman at the Apple Store said that you offered a cost effective LCD replacement service. &nbsp;

...I've dealt with them a few times before and they're prices have been lower than anything I could do. &nbsp;  If you end up doing business with them, I would love to hear how it went and what your experience was. &nbsp;]]></content:encoded></item><item><title>Voice Dialing on the iphone 3GS</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-06-24T22:30:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/voicedial.php#unique-entry-id-175</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/voicedial.php#unique-entry-id-175</guid><content:encoded><![CDATA[scotty, if i rent an itunes movie in hd, will it appear better on my monitor if i watch it there?


...Therefore the only distinquishing feature is the size of the video.    Obviously the larger sized tv may appear to be less clear than the smaller (more condense) monitor.  
]]></content:encoded></item><item><title>recovering an iphone backup from time machine</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-06-24T00:35:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonebackuprestoretimemachine.php#unique-entry-id-174</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonebackuprestoretimemachine.php#unique-entry-id-174</guid><content:encoded><![CDATA[It's been out for a few weeks...what are your thoughts on the iphone 3GS??


...There&rsquo;s just not enough there in the iPhone 3GS to compel me to recommend it as a &ldquo;run out and get this&rdquo; type of device.  


New features include voice dial, compass for better orientation in map views, better battery life (I&rsquo;ve had a few clients complain to me however about battery life), larger capacity, faster chip.
]]></content:encoded></item><item><title>Changing permissions on files or folders</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-06-24T00:16:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/permissions.php#unique-entry-id-173</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/permissions.php#unique-entry-id-173</guid><content:encoded><![CDATA[Try logging out of both your appleTV and itunes then be sure to log back in as the same identity.  


...3.  make sure you have agreed to the licensing agreements in itunes (you can see it by attempting to purchase a song)


If none of these suggestions work, then try logging in as a different itunes account temporarily on both computer and aTV then log back in to the questionable user.  
]]></content:encoded></item><item><title>Vectorworks running slowly</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-06-24T00:13:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vectorworks.php#unique-entry-id-172</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vectorworks.php#unique-entry-id-172</guid><content:encoded><![CDATA[So I just landed in San Fransisco and while I&rsquo;m waiting for a friend to land from another flight I decided to open my laptop for a second to go online.  

...Even though you need a password to gain access to your files, a stranger could still drop files into your public shared folder.     So the next time you&rsquo;re traveling, go to system preferences/sharing and disable file and screen sharing until you get home.  ]]></content:encoded></item><item><title>Time capsule drive dissapeared</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2009-06-24T00:04:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapsuledrivenotshowing.php#unique-entry-id-171</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapsuledrivenotshowing.php#unique-entry-id-171</guid><content:encoded><![CDATA[Here&rsquo;s an interesting note from a client concerning the voice dial feature of the new iphone 3GS...


...The funniest&nbsp;thing&nbsp;about&nbsp;the&nbsp;iPhone&nbsp;is&nbsp;that&nbsp;when&nbsp;I&nbsp;give&nbsp;it&nbsp;a&nbsp;voice&nbsp;command,&nbsp;it&nbsp;usually&nbsp;returns&nbsp;something&nbsp;quite&nbsp;humorous!&nbsp;&nbsp;...  The verbal command "Johnny Cash" gives me the music from "CATS!" &nbsp;]]></content:encoded></item><item><title>mac mini hd crash</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-06-23T23:18:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macminidrive.php#unique-entry-id-170</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macminidrive.php#unique-entry-id-170</guid><content:encoded><![CDATA[that had been on her old phone that was backed up in iTunes. 

...You could also just right click on the iphone icon in itunes to restore from backup as well instead of restoring first.  


To restore apps that may have been lost, you can use time machine to recover lost apps from the following folder:
]]></content:encoded></item><item><title>You don&#x27;t have a virus</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2009-06-23T23:10:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/novirus.php#unique-entry-id-168</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/novirus.php#unique-entry-id-168</guid><content:encoded><![CDATA[Since you installled the new hard drive on my old G4 w/ OS 10.4 &nbsp;everything has been good except I can't access one of my directories on my old second or storage drive. &nbsp;

...I am able to open the other directories on this hard drive, just not this one.


...This can be fixed by first selecting the folder in question then choosing &ldquo;get info&rdquo; from the file menu within the finder.  ]]></content:encoded></item><item><title>which dell wireless card?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-06-23T22:56:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dellwireless.php#unique-entry-id-167</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dellwireless.php#unique-entry-id-167</guid><content:encoded><![CDATA[Hey Scotty, Where were the plist that we deleted to make vectorworks run faster? 

...While I can&rsquo;t recall exactly, most likely the plist files will be inside the ~/users/library/preferences/vectorworks.plist


The plist file may be listed as vectorworks or as vectorworks parent company name.  ]]></content:encoded></item><item><title>kids laptop for the summer</title><dc:creator>sells@mac.com</dc:creator><category>file sharing</category><dc:date>2009-06-23T22:54:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usingchildlaptop.php#unique-entry-id-166</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usingchildlaptop.php#unique-entry-id-166</guid><content:encoded><![CDATA[My time capsule shows up with Airport Utility, but it will not allow me to configure it as my time machine device. 

...2.  check system prefs/time machine, choose to change disk then reconnect to the airport disk once again.  


...Sometimes you have to just cut your losses with Time Machine and start over again.  ]]></content:encoded></item><item><title>printing sideways or in portrait mode</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-06-23T22:42:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pagesetup.php#unique-entry-id-165</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pagesetup.php#unique-entry-id-165</guid><content:encoded><![CDATA[Took it to the "Genius Bar", they looked at it for about 10 seconds (said it was the harddrive and wanted a bunch to replace).&nbsp; ...  I did just install Leopad on in a month ago and now I am out of installs?


...There are plenty of youtube take-aparts available to look at if you want to try it yourself.  ]]></content:encoded></item><item><title>Update caused the display to go crazy</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-06-23T22:36:24-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/displaygoescrazy.php#unique-entry-id-164</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/displaygoescrazy.php#unique-entry-id-164</guid><content:encoded><![CDATA[I was getting a recipe off the internet and a screen came up and same my computer is under attack and I have all kinds of viruses on my computer. &nbsp;

...Another screen has popped up that says "Windows Security Alert" but my computer is a mac.


...It&rsquo;s a scare tactic meant to scare windows users into clicking on links that will either advertise for them to sell something or actually cause harm to your windows machine.  ]]></content:encoded></item><item><title>Financial data and other concerns</title><dc:creator>sells@mac.com</dc:creator><category>quicken/quickbooks</category><dc:date>2009-06-23T22:17:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quickendata.php#unique-entry-id-163</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quickendata.php#unique-entry-id-163</guid><content:encoded><![CDATA[I was getting a recipe off the internet and a screen came up and same my computer is under attack and I have all kinds of viruses on my computer. &nbsp;

...Another screen has popped up that says "Windows Security Alert" but my computer is a mac.


...It&rsquo;s a scare tactic meant to scare windows users into clicking on links that will either advertise for them to sell something or actually cause harm to your windows machine.  ]]></content:encoded></item><item><title>iPhone 3GS...worth it?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-06-23T21:58:37-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/3gsnew.php#unique-entry-id-162</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/3gsnew.php#unique-entry-id-162</guid><content:encoded><![CDATA[I am taking charles laptop with me this summer while i am gone for 6 weeks. &nbsp;i want to set it up so that i can get my email and sync my phone/ calendar/photos.


...i think that i can set up an email account on his email program and just have a password so no one else on the computer can check them. &nbsp;not sure????


...once i get home in august, can i move all documents and photos from the laptop to my desktop?
]]></content:encoded></item><item><title>pulling content from DVD&#x27;s</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-06-23T21:46:22-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdbackup.php#unique-entry-id-161</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdbackup.php#unique-entry-id-161</guid><content:encoded><![CDATA[After you left I changed &nbsp;something to print a rotated file.   Now everything is still printing items rotated 90 degreed and cannot remember how to get things to print vertically...can you help?


...Yes, you&rsquo;ll need to change the settings in the &ldquo;page setup&rdquo; menu back to portrait.  ]]></content:encoded></item><item><title>Changing your main password in OS X</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-06-08T23:17:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/changingpassword.php#unique-entry-id-159</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/changingpassword.php#unique-entry-id-159</guid><content:encoded><![CDATA[After you left I changed &nbsp;something to print a rotated file.   Now everything is still printing items rotated 90 degreed and cannot remember how to get things to print vertically...can you help?


...Yes, you&rsquo;ll need to change the settings in the &ldquo;page setup&rdquo; menu back to portrait.  ]]></content:encoded></item><item><title>Screen Sharing in Leopard</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-06-08T23:10:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screenshare.php#unique-entry-id-158</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screenshare.php#unique-entry-id-158</guid><content:encoded><![CDATA[I can&rsquo;t download from Morgan Stanley to back before November 2007, which means I can never have a truly up to date file, nor an accurate one, though maybe I can download into my existing Morgan Stanley file.


...My goal is to use their Active-X charts and in the past I could sign in and use their charts, but now I cannot do either and I&rsquo;ve tried a lot. 

...This gives your mac the ability to use Windows XP, Vista or the new Windows 7 (available as a free trial download until next March) along with Internet Explorer for better or worse.  ]]></content:encoded></item><item><title>Accidentally pulling things from the Dock</title><dc:creator>sells@mac.com</dc:creator><category>finder</category><dc:date>2009-06-04T23:29:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removeddock.php#unique-entry-id-157</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removeddock.php#unique-entry-id-157</guid><content:encoded><![CDATA[Been pleased with my plain old Motorola Razr, but I am so addicted to my iPod Touch and our iMacs that I wanted to make a change.


Our daughter and grandsons live in Huntersville and the AT&T store was honest in telling us that their service is not very good in that area. &nbsp;

...The 3G coverage in the Charlotte area is pretty good although as soon as you cross over the 485 belt you'll see the phone move over to edge pretty quickly. &nbsp;
]]></content:encoded></item><item><title>Redirecting iPhoto</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-06-04T23:18:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoto.php#unique-entry-id-156</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoto.php#unique-entry-id-156</guid><content:encoded><![CDATA[Hi, how hard is it to down load DVs to my laptop?


...You&rsquo;ll want to download a free program called Handbrake available here.    With this program you can pull off the video content from a dvd and drop it onto your computer for viewing on multiple devices.  
]]></content:encoded></item><item><title>Mysterious Blue Screen</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-06-04T23:08:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bluescreen.php#unique-entry-id-155</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bluescreen.php#unique-entry-id-155</guid><content:encoded><![CDATA[If you know your password and just want to change it, you can go through the system preferences and go to the Accounts pane.    There you&rsquo;ll find the change password preference.    However, if you do not remember your password and need to reset it, then you&rsquo;ll have to boot from an install DVD of Leopard and choose the password reset utility from the DVD.  
]]></content:encoded></item><item><title>Letting go of the past</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-06-04T23:00:07-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/let%20go%20of%20the%20past.php#unique-entry-id-154</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/let%20go%20of%20the%20past.php#unique-entry-id-154</guid><content:encoded><![CDATA[I cannot remember where I go to watch what screen my son is on. 

...Here&rsquo;s how.  go to the finder and select your son&rsquo;s computer in the &ldquo;shared&rdquo; field on the right hand side.    Choose share screen and put in the password and username of his computer.
]]></content:encoded></item><item><title>firefox slow and ...who sent this to me?</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><category>email</category><dc:date>2009-06-01T21:13:16-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/firefoxemail.php#unique-entry-id-153</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/firefoxemail.php#unique-entry-id-153</guid><content:encoded><![CDATA[I cannot remember where I go to watch what screen my son is on. 

...Here&rsquo;s how.  go to the finder and select your son&rsquo;s computer in the &ldquo;shared&rdquo; field on the right hand side.    Choose share screen and put in the password and username of his computer.
]]></content:encoded></item><item><title>iMovie 08 is a no go on PowerPC</title><dc:creator>sells@mac.com</dc:creator><category>iMovie</category><dc:date>2009-06-01T21:03:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imovienoonpowerpc.php#unique-entry-id-152</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imovienoonpowerpc.php#unique-entry-id-152</guid><content:encoded><![CDATA[And looking at 'iphoto library-1' (on the old mac) that doesn't seem to have all the photos in it that are actually in' iphoto' on my old mac when I open it up.


...Try starting iPhoto with the "option" key down then direct iphoto to your iphoto library_1 folder that is in your pictures folder. &nbsp;

...Another issue could be that the version of iphoto you're coming from is too old for the newest iPhoto to support. &nbsp;]]></content:encoded></item><item><title>iTunes movies not downloading</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-05-30T10:38:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/moviesdidntdownload.php#unique-entry-id-151</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/moviesdidntdownload.php#unique-entry-id-151</guid><content:encoded><![CDATA[We need to isolate the problem as to what hardware is causing it.  ...  If so, we can rule out your beautiful Lacie monitor as the probelm.  ...  You may want to call Applecare (1-800-MY-APPLE) and have them walk you through some troubleshooting and if it persists, you may want to get it over to the apple store.  ]]></content:encoded></item><item><title>Who&#x27;s that on my network?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-05-28T21:07:55-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/unknownshared.php#unique-entry-id-150</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/unknownshared.php#unique-entry-id-150</guid><content:encoded><![CDATA[Any ideas how to get another or should we just put it out if it's misery and transfer everything to floppies.


...There are usb to scsi devices but instead of devoting the type of time and money it would take to maintain that system, it may really be time to let it go.  ...  That may be a good way to move that data over to a new machine but there&rsquo;s a big chance that the data may be so old (in computer years) that nothing will open.  
]]></content:encoded></item><item><title>Using automator to translate text</title><dc:creator>sells@mac.com</dc:creator><category>Automator</category><dc:date>2009-05-28T20:37:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/autotranslate.php#unique-entry-id-149</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/autotranslate.php#unique-entry-id-149</guid><content:encoded><![CDATA[I'm actually getting close to buying another mac so I'll eventually need to have you come back over to set up my network at home! &nbsp;...  Also, sometimes, I get emails and it looks like they are directed to one of my friends (i.e., an email was sent to me from a food service and the "To" section says "To:other name" not "To: my name". 

...More has to do with who sent it and how they configured the header info in the email before it went out.  
]]></content:encoded></item><item><title>How to set up time machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-05-27T23:59:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinesetup.php#unique-entry-id-148</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinesetup.php#unique-entry-id-148</guid><content:encoded><![CDATA[Hi Scotty... do you know why I movie or i dvd from I life 08 will not install on my PowerBook G4? &nbsp;  It must have never installed from when you reconfigured the harddrive because when I go to reinstall it from the disk... it gives me some error message... maybe don't have enough memory on this computer??   That seems unlikely... but do you know of any other reason??
]]></content:encoded></item><item><title>Connecting to wireless networks</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-05-27T23:44:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelessnetworks.php#unique-entry-id-147</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelessnetworks.php#unique-entry-id-147</guid><content:encoded><![CDATA[Did you get the message regarding movies...did not download but I was charged.said I was not authorized for those movies...songs did download.


...If the movies did not completely download I would call applecare and have them walk you through how to reinitiate download from iTunes. &nbsp;  If the movies did download but did not move over to your ipod then you'll want to look at your ipod sync settings by clicking on the ipod icon in itunes and selecting the movies tab. &nbsp;]]></content:encoded></item><item><title>Every hard drive dies</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-27T23:38:25-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/deaddrive.php#unique-entry-id-146</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/deaddrive.php#unique-entry-id-146</guid><content:encoded><![CDATA[(Parallels or VMware)  It is not a rogue computer on your network because they would first need access to your wireless network to show up like that they&rsquo;d have to be in close proximity to your wireless network.    The most likely answer is that it is one of your other computer&rsquo;s windows shared folders.  ...  Even after you&rsquo;ve closed the Windows virtual machine you can sometimes still see the ghost shared image in the finder.  ]]></content:encoded></item><item><title>Login server failed means Brother print driver is acting up</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-05-27T23:31:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/brotherprinter.php#unique-entry-id-145</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/brotherprinter.php#unique-entry-id-145</guid><content:encoded><![CDATA[What I would like to know, is there a way to create text in Numbers or Pages, and automatically translate all of the text into a different language, and avoid the copy and paste? ...  I would love to push a button, have it translated, and save the document or spreadsheet anew, with the new language added to the filename.


...Here&rsquo;s a starter script that can be used in automator that converts into German, Spanish, and French as well as a few others but not Vietnamese.  ]]></content:encoded></item><item><title>Hard Drive making crazy bad sounds</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-24T13:41:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/everyharddrivedies.php#unique-entry-id-144</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/everyharddrivedies.php#unique-entry-id-144</guid><content:encoded><![CDATA[I bought the La Cie Rugged Hard disk 800 firewire, 500 whatevers....


I've plugged it in, its on my desk top... 

...Mac OS X 10.5 Help: Setting up and adjusting Time Machine]]></content:encoded></item><item><title>Blackberry requires this app for Missing sync...</title><dc:creator>sells@mac.com</dc:creator><category>Blackberry</category><dc:date>2009-05-22T22:49:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blackberrysync.php#unique-entry-id-143</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blackberrysync.php#unique-entry-id-143</guid><content:encoded><![CDATA[I continue to have problems getting on Nick's network after I return from a trip, using another network. &nbsp;

...Remembering that you have more than one network available I would suggest you be sure that you are actually on the airport network. &nbsp;...  I would stay off the linksys and connect only to the airport network. &nbsp;]]></content:encoded></item><item><title>Showing or hiding your inbox in Mail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-05-22T16:53:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mailinbox.php#unique-entry-id-142</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mailinbox.php#unique-entry-id-142</guid><content:encoded><![CDATA[I have tried some of the manevuers suggested on the Apple website under "supprt" but have had no success. &nbsp;

...Sounds like one of two things: &nbsp;either the operating system has gone bad or the hard drive has failed. &nbsp;...  I would suggest making an appointment at the store and they can resolve it for you. &nbsp;]]></content:encoded></item><item><title>Optical drive on Macbook pro is failing</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-21T23:39:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/macbookproopticaldrive.php#unique-entry-id-141</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/macbookproopticaldrive.php#unique-entry-id-141</guid><content:encoded><![CDATA[This error is related you your Brother printer.  

...Brother: FAQs & Troubleshooting: [faq002494_000] I&rsquo;m using Mac OS&reg; X 10.5.   When I install the drivers from the CD-ROM supplied with the machine, the message &ldquo;The application LOGINserver quit unexpectedly&rdquo; appears. ]]></content:encoded></item><item><title>Mail will not quit</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-05-21T23:28:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/forcequitemail.php#unique-entry-id-140</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/forcequitemail.php#unique-entry-id-140</guid><content:encoded><![CDATA[When the drive has been physically damaged, then it&rsquo;s beyond what I can do.    There are companies that specialize in data recovery from severely damaged hard drives but they&rsquo;re usually more expensive than the data is worth.  


...Charlotte even has one locally at Data Recovery | Data Recovery Services]]></content:encoded></item><item><title>CD will not eject on an iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-20T23:14:43-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/forceejectcd.php#unique-entry-id-139</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/forceejectcd.php#unique-entry-id-139</guid><content:encoded><![CDATA[i had to get a new b-berry. do i need to install something on the b-berry to get it to sync?


...If you are using pocketmac (which I don&rsquo;t think you are) then there is no additional app to purchase.  


For more info on the blackberry syncing app from markspace go to the following address on your blackberry browser:
]]></content:encoded></item><item><title>12&#x22; powerbook airport card not recognized</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-20T23:07:33-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/12powerbookairport.php#unique-entry-id-138</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/12powerbookairport.php#unique-entry-id-138</guid><content:encoded><![CDATA[I have on my email page rss is that what you are talking about?   I have a question, on my email page some of my account names are missing, &nbsp;they all show up under inbox, but not as separate accounts. 

...If you have mulitple email accounts but can only see one inbox then you probably need to collapse the window by clicking on the small triangle shown here:
]]></content:encoded></item><item><title>time capsule not completing</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-05-19T22:39:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmbackupfailing.php#unique-entry-id-137</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmbackupfailing.php#unique-entry-id-137</guid><content:encoded><![CDATA[My daughter said she did not drop it or spill on it but they would not believe her and would not honor the warranty, hence the repairs out of pocket.   Now home from school she tells us the disc drive is broken again and I am in a quandry as to the next step for us. 

...I would be happy to give you a quote on the CD drive but I would prefer to first have the actual model of macbook pro. ]]></content:encoded></item><item><title>Airport Expresses don&#x27;t show in Airpot Utility</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-05-19T22:31:04-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportdissappear.php#unique-entry-id-136</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportdissappear.php#unique-entry-id-136</guid><content:encoded><![CDATA[I go to Mail at the top of the screen and "quit mail" is gray. &nbsp;

...Sometimes the mail application, while trying to communicate with an email server, will loose it&rsquo;s connection to that server.    Mail will hang there trying to talk to a server that&rsquo;s not there and quitting is not even an option.  ]]></content:encoded></item><item><title>setting up airport express</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-05-19T22:21:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelesssetup.php#unique-entry-id-135</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelesssetup.php#unique-entry-id-135</guid><content:encoded><![CDATA[Scotty, I played a dvd instructional video on my mac successfully and took it out of the Mac.   Then I wanted to replay it and put it back into the side of the mac and the screen says "supported disk not available." &nbsp;  Now I cannot even get it back out of the mac. &nbsp;]]></content:encoded></item><item><title>Upgrading a Power PC iMac</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-19T22:04:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/costbreakdown.php#unique-entry-id-134</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/costbreakdown.php#unique-entry-id-134</guid><content:encoded><![CDATA[I noticed that your advice to the other person that experienced this was to take it in to the Apple store to see if it was hardware.   I did the same and they called me to say that they would have to send it to the Apple depot and it would be 5-10 days before I get it back and it would run me about $310.00 for them to replace something. 

...you&rsquo;ll see a small door that flips down on the side, flip it down and you&rsquo;ll see the aiport card that slides in and out.  ]]></content:encoded></item><item><title>Misc. mobileme syncing and what I think about time machine</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>MobileMe</category><dc:date>2009-05-19T21:54:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/misctimemobile.php#unique-entry-id-133</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/misctimemobile.php#unique-entry-id-133</guid><content:encoded><![CDATA[Problem:  Time Machine is not completing it&rsquo;s backup wirelessly from macbook to time capsule.


...	3	test the internet connection (you should still be online...just open a page in Safari)


...You&rsquo;ll want to erase the incomplete backup currently living on the time capsule drive
]]></content:encoded></item><item><title>iCal birthday alarms</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2009-05-19T21:48:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/birthdayalarm.php#unique-entry-id-132</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/birthdayalarm.php#unique-entry-id-132</guid><content:encoded><![CDATA[SO my time machine is on one network & password and the 2 expresses are I guess on the old one. ...  HELP . when i pull up airport utility that express is gone - doesn't even show up yellow s I cannot snap shot the error message - but it just said are you sure this network exists. 

...Most likely you have an 802.11n model which means it can be reset by pushing the small pin hole sized reset button while the express is plugged into the wall.  ]]></content:encoded></item><item><title>Tossing out Word plist</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2009-05-19T21:38:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/microsoftofficeplist.php#unique-entry-id-131</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/microsoftofficeplist.php#unique-entry-id-131</guid><content:encoded><![CDATA[I've been having trouble with the signal reaching the upstairs office, so I finally bit the bullet and purchased a new Airport Extreme. &nbsp;

...There&rsquo;s a small chance there could be interference from other devices in the home but I would first start with resetting the extreme.  ...  However, due to the way wireless networks can be effected by house structure, it may be best to have me out to set the network up.  ]]></content:encoded></item><item><title>Is my .mac page going away?</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-05-19T21:31:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/homepagemac.php#unique-entry-id-130</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/homepagemac.php#unique-entry-id-130</guid><content:encoded><![CDATA[If you think upgrading is the route to take, let's set up a date and time. &nbsp;


...Move up to Leopard and Maybe iLife.  iWork is wonderful and I think it&rsquo;s a great investment.  ...  I would be happy to purchase that for you if you&rsquo;d like altough I do charge a $10 purchase fee for items purchased on clients behalf.  ]]></content:encoded></item><item><title>How to reset your mac&#x27;s admin password</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-19T21:21:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/passwordreset.php#unique-entry-id-129</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/passwordreset.php#unique-entry-id-129</guid><content:encoded><![CDATA[Chris as the AirPort and an external drive on his computer, but it doesn't back up all computers, just his. &nbsp;

...You may want to backup address book on a couple of machines in case the sync doesn&rsquo;t turn out to be the way you want it.    It&rsquo;s asking to add 1289 entires on that computer so that means another computer in the mobileme account has a larger address book and it wants to push those over as well.  ]]></content:encoded></item><item><title>recovering trashed files</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-18T21:19:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/usedatarescue.php#unique-entry-id-128</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/usedatarescue.php#unique-entry-id-128</guid><content:encoded><![CDATA[Chris as the AirPort and an external drive on his computer, but it doesn't back up all computers, just his. &nbsp;

...You may want to backup address book on a couple of machines in case the sync doesn&rsquo;t turn out to be the way you want it.    It&rsquo;s asking to add 1289 entires on that computer so that means another computer in the mobileme account has a larger address book and it wants to push those over as well.  ]]></content:encoded></item><item><title>X.5 Server sluggish</title><dc:creator>sells@mac.com</dc:creator><category>x server</category><dc:date>2009-05-18T21:12:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/serverslow.php#unique-entry-id-127</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/serverslow.php#unique-entry-id-127</guid><content:encoded><![CDATA[Go to ~/users/username/library/preferences/microsoft/com.microsoft.word.plist


...You could also try uninstalling Office then reinstalling again but uninstalling doesn&rsquo;t always remove the problematic file.  


If that doesn&rsquo;t do it, then you may need assistance.]]></content:encoded></item><item><title>what app is good for database management?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-15T00:01:03-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/databasemanagement.php#unique-entry-id-126</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/databasemanagement.php#unique-entry-id-126</guid><content:encoded><![CDATA[As of this date, you will no longer be able to create new pages or edit existing pages using HomePage. 

...What they&rsquo;re trying to say is that the old way .mac used to work is now being converted to the new way.  ...  But I can&rsquo;t think of any client I work with that still relies on the old method to publish their information on the web.  
]]></content:encoded></item><item><title>mobileme account security</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-05-14T15:20:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mobilemesecurity.php#unique-entry-id-125</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mobilemesecurity.php#unique-entry-id-125</guid><content:encoded><![CDATA[While I do save most wireless passwords of my clients in my own computer, the password you are referring to is the system&rsquo;s admin password.    If you do not remember your password and are the only admin on the computer then the best way to reset the password of your mac is to boot from the install Disk (Leopard if you have it or the one that came with the comuputer) by holding down the C key.  

...After you&rsquo;ve reset you&rsquo;re password there, you&rsquo;ll be able to restart your computer and be back up and running again.  ]]></content:encoded></item><item><title>Favorites contacts alphabetically?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-05-14T15:16:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/orderfavoritesonphone.php#unique-entry-id-124</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/orderfavoritesonphone.php#unique-entry-id-124</guid><content:encoded><![CDATA[I&rsquo;ve found it useful however the problem is not simply to recover trashed files but to recover trashed files that live within a certain application&rsquo;s trash.  

...The logic behind deleting any items from a hard drive is that when you delete any file, it&rsquo;s not actually gone or erased.    What actually happens is that the file path to that file is erased and permission is given to the operating system to write over that space that was once taken up by the file.  ]]></content:encoded></item><item><title>iPhone/Touch parental controls</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><category>ipod</category><dc:date>2009-05-14T15:03:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/touchparentalcontrols.php#unique-entry-id-123</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/touchparentalcontrols.php#unique-entry-id-123</guid><content:encoded><![CDATA[I&rsquo;ve found it useful however the problem is not simply to recover trashed files but to recover trashed files that live within a certain application&rsquo;s trash.  

...The logic behind deleting any items from a hard drive is that when you delete any file, it&rsquo;s not actually gone or erased.    What actually happens is that the file path to that file is erased and permission is given to the operating system to write over that space that was once taken up by the file.  ]]></content:encoded></item><item><title>Gmail problems (May 11&#x2c; 2009)</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-05-11T13:36:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailproblems.php#unique-entry-id-122</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailproblems.php#unique-entry-id-122</guid><content:encoded><![CDATA[You can log into the server and run disk utility to check the SMART status of the drive.  ...  Apple offers a set of server admin tool that you can run from any terminal on the network as well.  


...Since there are many reasons the slow performance may be occurring, I can&rsquo;t give you any one good answer.  ]]></content:encoded></item><item><title>What printers are good?</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-05-11T13:24:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/printerrecommend.php#unique-entry-id-121</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/printerrecommend.php#unique-entry-id-121</guid><content:encoded><![CDATA[I was in the Apple store the other day inquiring about inputting addresses for a data base for volunteer work that I do.


...The guy that I was talking to said that my &nbsp;Mac does not really have a program for Data base that they have two programs that you can buy for creating and inputting a data base. &nbsp;

...My question is would it help me to purchase the program for my computer and will it make a difference since they all work with PC's. &nbsp;]]></content:encoded></item><item><title>CD stuck in macbook</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-11T13:20:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cdstuck.php#unique-entry-id-120</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cdstuck.php#unique-entry-id-120</guid><content:encoded><![CDATA[now I have quite a few and it would be helpful if they could be ranked in


...I don&rsquo;t think there&rsquo;s a way to alphabetize favorites on the phone.    However, you probably know you can re-oder them by selecting edit then dragging the right hand side up or down.  ]]></content:encoded></item><item><title>Airport extreme not pulling an IP address from RR modem.</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-05-06T23:20:14-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/routerproblem.php#unique-entry-id-119</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/routerproblem.php#unique-entry-id-119</guid><content:encoded><![CDATA[Each of these can be addressed individually but to go as quickly as possible, it would be nice to have filtering within Safari instead of the entire choice to either allow or not allow access to the net.  ...  The iTunes store I would say yes, IF you have an account set up with your child that you either supply money to via gift cards or automatic withdraw.  ...  Even free applications produce a receipt from Apple so you&rsquo;ll know that way as well but nothing can take the place of saying &ldquo;give me your ipod&rdquo;.   ]]></content:encoded></item><item><title>My screen is too dark</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-05-06T22:54:45-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screenbrightness.php#unique-entry-id-118</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screenbrightness.php#unique-entry-id-118</guid><content:encoded><![CDATA[Several clients have reported Gmail problems over the weekend of May 8-10th 2009.  ]]></content:encoded></item><item><title>Quiting apps and logging out</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-05T23:05:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quitingapps.php#unique-entry-id-117</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quitingapps.php#unique-entry-id-117</guid><content:encoded><![CDATA[There are however, laserjet black and white printers that work very well but I don&rsquo;t think you need one.  ...  The power (ink) lasts much longer but you would only really need a laserjet if you are the kind of person that prints a lot of pages a day.  


...Dell printers do not play nice with Macs but you don&rsquo;t just go out and buy a Dell printer.  ]]></content:encoded></item><item><title>Changing file permissions</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-05-05T22:57:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/filepermissions.php#unique-entry-id-116</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/filepermissions.php#unique-entry-id-116</guid><content:encoded><![CDATA[i don't know how but a cd got stuck in the computer and i don't know how to get it out any suggestions


...You can use a paper clip to push it to try to eject it. &nbsp;  However, before you do that, try turning the computer off then back on while holding down the mouse button of laptop trackpad button. &nbsp;]]></content:encoded></item><item><title>I forgot my wireless password and my computer password&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-04T22:08:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/findingpasswords.php#unique-entry-id-115</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/findingpasswords.php#unique-entry-id-115</guid><content:encoded><![CDATA[My network is down and I am getting messages that the base - extreme- does not have any DNS servers entered. 

...The airport says that it has a self assigned ip adress and therefore may not be able to connect????


...1.  reset the modem and directly connect it to a laptop to see that the modem is supplying a valid IP address to a single computer like a laptop or iMac via ethernet
]]></content:encoded></item><item><title>Where did my Safari go?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-05-04T21:16:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safarigone.php#unique-entry-id-114</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safarigone.php#unique-entry-id-114</guid><content:encoded><![CDATA[Most likely it is the screen brightness setting.    Check the buttons on the keyboard (usually the Function keys at the top of the keyboard) that have small little sunshine icons on them.    I would be willing to bet that the brightness was turned down to the lowest setting accidentally.  
]]></content:encoded></item><item><title>New iPhone in June?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-05-01T18:44:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/newiphone.php#unique-entry-id-113</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/newiphone.php#unique-entry-id-113</guid><content:encoded><![CDATA[1 - When you command tab - and the dock shows you what is running - how do you then opt out of them?


...I have just gone into the screen in between my kids and my screen but I think I am still logged in?


...To log out of your user, go to the Black apple in the top left hand corner and select &ldquo;Log out&rdquo;.   ]]></content:encoded></item><item><title>bulk email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-05-01T18:35:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bulkemail.php#unique-entry-id-112</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bulkemail.php#unique-entry-id-112</guid><content:encoded><![CDATA[1 - When you command tab - and the dock shows you what is running - how do you then opt out of them?


...I have just gone into the screen in between my kids and my screen but I think I am still logged in?


...To log out of your user, go to the Black apple in the top left hand corner and select &ldquo;Log out&rdquo;.   ]]></content:encoded></item><item><title>More water damge to macbook</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-04-30T23:01:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/waterdamagemacbook.php#unique-entry-id-111</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/waterdamagemacbook.php#unique-entry-id-111</guid><content:encoded><![CDATA[I'm guessing that you are going to tell me "the password" at which point I'll have to say, "I've got no idea what it is." &nbsp;

...On the same note, I continue to have the same problem with the boys computer in that I've got the user name and/or password wrong on it. &nbsp;

...If you can tell me the name, I can look it up in my own keychain on my computer and send you the password.  ]]></content:encoded></item><item><title>Parallels pause</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-04-30T22:59:31-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parallelspause.php#unique-entry-id-110</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parallelspause.php#unique-entry-id-110</guid><content:encoded><![CDATA[I'm setting my girls up so they have their own sign in but I can not get Safari to show up in the task bar (or anywhere for that matter) when they go to their log in... any idea why?


...Then you can find the application and pull it back into the applications folder.    From there, it will be accessible to any other users on the machine.  ]]></content:encoded></item><item><title>My hard drive has died</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-04-27T15:01:42-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/everydrivedies.php#unique-entry-id-109</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/everydrivedies.php#unique-entry-id-109</guid><content:encoded><![CDATA[I have heard that Apple is going to release a new iphone for around $99 in a few months. 

...However, looking at the data, you could assume that Apple may be releasing a new phone since the original phone is now 2 years old and ATT contracts are due to expire. &nbsp;

...So, here's what I would do...if I had the original iPhone I would way and see what happens in late June. &nbsp;]]></content:encoded></item><item><title>PowerPoint sound doesn&#x27;t play after emailed</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><dc:date>2009-04-26T20:57:59-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/pptsoundnotplaying.php#unique-entry-id-108</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/pptsoundnotplaying.php#unique-entry-id-108</guid><content:encoded><![CDATA[There seems to be no way to personalize it on Mail and still send it bulk.


i.e. One e-mail to all addresses and they only receive it with their name on the To line. 

...It allows you to pull fields from your address book and insert it into the email so it seems more personalized. &nbsp;
]]></content:encoded></item><item><title>VM pauses and needs restart</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-04-26T20:43:44-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/vmpauses.php#unique-entry-id-107</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/vmpauses.php#unique-entry-id-107</guid><content:encoded><![CDATA[I did all I could to dry it, but it was to no avail- so I carried it over to the apple store at Southpark, bought an external hard drive and sent both off to see if it could be repaired, or at least get my data transferred.


&nbsp;I was told of course that the damage was not covered under my warranty- that the computer could be fixed, but there was no guarantee my stuff could be saved. ...  I figured if I was going to be spending that kind of money to simply repair the computer with none of my stuff still on it, I should just buy a new one.
]]></content:encoded></item><item><title>Office Fonts problem</title><dc:creator>sells@mac.com</dc:creator><category>Microsoft Office</category><category>fonts</category><dc:date>2009-04-26T20:26:58-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/officefontproblem.php#unique-entry-id-106</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/officefontproblem.php#unique-entry-id-106</guid><content:encoded><![CDATA[Once in awhile I will be working in windows and walk away from the machine for any period of time. &nbsp;  When I return, I get a message that states that the virtual machine has paused and do I want to restart - If I say yes, it restarts windows which I don't think is good however I don't know how to restart (i.e., unpause) without doing that. &nbsp;

...This article may better explain the difference between pausing and suspending and give you some insight into how to change your Parallels settings to better fit your work habits. &nbsp;
]]></content:encoded></item><item><title>Airport Card not showing up</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-04-21T22:56:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportcardgone.php#unique-entry-id-105</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportcardgone.php#unique-entry-id-105</guid><content:encoded><![CDATA[The hard drive on my mac is shot and I need to try to recover my data. 

...I would be happy to attempt to get the data off the drive although data recovery can be very difficult. &nbsp;  I will try with the normal tools that I have but if the hard drive has failed to the point of not wanting to cooperate at all then you may be out of luck unless you'd like to use a dedicated data recovery service. &nbsp;]]></content:encoded></item><item><title>Test your internet speed</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-04-21T21:34:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/speedtest.php#unique-entry-id-104</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/speedtest.php#unique-entry-id-104</guid><content:encoded><![CDATA[From what I can gather (I avoid powerpoint, iWork&rsquo;s Keynote is far superior) Powerpoint gives the creator the option to embed the file or link a file outside of the .ppt itself.  ...  It seems that the music or audio file, when linked, doesn&rsquo;t make the email journey.  ...  I don&rsquo;t know if this is an email compression/uncompression issue on macs vs. PCs or if there&rsquo;s another explanation.  
]]></content:encoded></item><item><title>eMail that moves to junk mail (spam folder) by accident...or is it?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-04-21T20:06:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spamemail.php#unique-entry-id-103</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spamemail.php#unique-entry-id-103</guid><content:encoded><![CDATA[You came to my home about 9 months ago and helped me set up windows on my mac. &nbsp;...  Once in awhile I will be working in windows and walk away from the machine for any period of time. &nbsp;  When I return, I get a message that states that the virtual machine has paused and do I want to restart - If I say yes, it restarts windows which I don't think is good however I don't know how to restart (i.e., unpause) without doing that. &nbsp;]]></content:encoded></item><item><title>Hosting your own website</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><dc:date>2009-04-21T19:39:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hostownsite.php#unique-entry-id-102</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hostownsite.php#unique-entry-id-102</guid><content:encoded><![CDATA[If you install Office 2008 then later go back and install Office 2004, Office 2004 installer will not honor the new font location and re-install fonts in it's usual location (see below). 

...If there happens to be a particular font there, it overrides any version that may be in /Library/Fonts/ or /System/Library/Fonts/ - it doesn't even look there for those. ...  The system can access these versions as it wishes, and won't be overruled by other versions of those fonts you might have in the other Fonts folders which take precedence in other circumstances.&rdquo;
]]></content:encoded></item><item><title>G5 not starting up</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2009-04-20T22:38:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/kernelpanics.php#unique-entry-id-101</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/kernelpanics.php#unique-entry-id-101</guid><content:encoded><![CDATA[We came home from a softball game and went to get on the laptop and it says there is no airport card. &nbsp;

...If it is hardware, then you may want to take it by the apple store first to have them check it out. &nbsp;  They can do this by booting from an external drive and verifying the airport card's connectivity. &nbsp;
]]></content:encoded></item><item><title>Did I get a Virus?   ....uh no.</title><dc:creator>sells@mac.com</dc:creator><category>viruses</category><dc:date>2009-04-20T22:27:29-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/virusonmac.php#unique-entry-id-100</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/virusonmac.php#unique-entry-id-100</guid><content:encoded><![CDATA[Also, my modem seems to go out such that I need to restart the modem and router too often. &nbsp;  I think I probably need a new modem since I think the one I have is at least 12 years old. &nbsp;

...While I don&rsquo;t recall what router you have, if it&rsquo;s an airport extreme or Time Capsule then it&rsquo;s very unlikely that device is at fault.  ]]></content:encoded></item><item><title>BlackBerry Storm and Missing Sync</title><dc:creator>sells@mac.com</dc:creator><category>Blackberry</category><dc:date>2009-04-20T01:08:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/blackberrysyncing.php#unique-entry-id-99</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/blackberrysyncing.php#unique-entry-id-99</guid><content:encoded><![CDATA[Junk mail is not on by default so I doubt the emails being sent to you are being caught as spam.    One other thing to consider is that if the email you&rsquo;re not getting is through a POP email account (as opposed to an IMAP account) then there is a more logical answer.


...In other words, if you have a windows machine or other mac checking the same email account, then there&rsquo;s a good chance that it is set to remove it from the server before your mac has a chance to read it.  ]]></content:encoded></item><item><title>Time Machine creates a new image after hard drive replacement</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><dc:date>2009-04-20T01:01:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/tmbackupafterhdreplacement.php#unique-entry-id-98</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/tmbackupafterhdreplacement.php#unique-entry-id-98</guid><content:encoded><![CDATA[Most internet service providers give you a dynamic IP address which means that your address to the internet changes occasionally.   But if you are hosting your own site then you need an address that never changes.  

...If your site is very very popular it could end up being expensive for bandwidth costs but if you&rsquo;re only dealing with a select set of clients then your costs would be minimal.  
]]></content:encoded></item><item><title>Upgrading to iTunes plus</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-04-20T00:56:36-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/itunesplus.php#unique-entry-id-96</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/itunesplus.php#unique-entry-id-96</guid><content:encoded><![CDATA[I was wondering if i could schedule some time for you to take a look at it and maybe definitively determine what's wrong.


...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PC=0x0035C720; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x0003F9BC; R1=0x26CF3DC0; XCP=0x0000000C (0x300 - Data access)


...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PC=0x0035C720; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x0003F9BC; R1=0x26CF3DC0; XCP=0x0000000C (0x300 - Data access)
]]></content:encoded></item><item><title>How to remove iPhoto duplicate pictures</title><dc:creator>sells@mac.com</dc:creator><category>iphoto</category><dc:date>2009-04-20T00:52:51-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/removeduplicatesiphoto.php#unique-entry-id-95</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/removeduplicatesiphoto.php#unique-entry-id-95</guid><content:encoded><![CDATA[The message you saw was most likely a popup window from a website trying to sell some silly software and they were using the warning as a scare tactic to get people to purchase something.    When it attempted to run its code, it saw that you were not running internet explorer on windows and gave up.  

...If you did get a virus for your mac then you would be the first in many years and we&rsquo;d want to notify CNN.  
]]></content:encoded></item><item><title>Lightroom backup</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2009-04-16T21:48:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/lightroomdng.php#unique-entry-id-94</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/lightroomdng.php#unique-entry-id-94</guid><content:encoded><![CDATA[Scotty, I don't think my computer is working right - the pop up menu for missing sync for blackberry keeps popping up - it has done it twice since I started this message to you - also, my computer keeps shutting down! &nbsp;

...Sounds like you may need to go into the missing sync preferences then turn off automatic syncing. &nbsp;  I am betting that syncing via bluetooth combined with autosync is making the message appear so frequently.&nbsp;
]]></content:encoded></item><item><title>Keyboard freezes intermitently</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-04-15T22:28:57-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/keyboardfreezes.php#unique-entry-id-93</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/keyboardfreezes.php#unique-entry-id-93</guid><content:encoded><![CDATA[Plugged in our external hard drive to run time machine and it appears to be doing the full back-up again (all 100gb+, so several hours). &nbsp;  I had thought after I did the initial backup last week which took about 5 hours that each subsequent time I plugged it in it would be much faster. &nbsp;

...You can go into the Time Machine external hard drive in about a week or so and delete the older (smaller) sparse disk bundle.  ]]></content:encoded></item><item><title>attachments</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-04-15T22:06:34-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ppsattachments.php#unique-entry-id-92</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ppsattachments.php#unique-entry-id-92</guid><content:encoded><![CDATA[How do I upgrade my current libary in iTunes to iTunes plus with the unlimited usage format?   The online support says click on the Upgrade iTunes Plus page. 

...Go to the itunes store then you&rsquo;ll see the link on the right.  ]]></content:encoded></item><item><title>airport status</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-04-15T21:59:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportstatus.php#unique-entry-id-91</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportstatus.php#unique-entry-id-91</guid><content:encoded><![CDATA[I downloaded idupe but cannot figure out how to run it on my photos. &nbsp;  It seems to just do music tracks. &nbsp;


...I refered to iDupe which is the iTunes duplicate remover. &nbsp;]]></content:encoded></item><item><title>Parallels cutting internet service?</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-04-14T21:07:20-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/serviceorder.php#unique-entry-id-90</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/serviceorder.php#unique-entry-id-90</guid><content:encoded><![CDATA[I&rsquo;m no lightroom expert but from what I gather, the DNG files or (digital negatives) are an alternative file format that Lightroom prefers to dealing with RAW files.    Users can choose to convert their RAW images into DNG files which Lightroom can then reference more quickly and effeciently.    It may be that you still have all the original RAW files but your DNG files failed in the transfer. 
]]></content:encoded></item><item><title>Email server settings</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-04-12T22:35:13-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailoutgoing.php#unique-entry-id-89</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailoutgoing.php#unique-entry-id-89</guid><content:encoded><![CDATA[If the problem is consistent once it starts then it would be interesting to know whether it carried over to another user as well. &nbsp;...  If you have a test user on the computer then logging into it once the problem happened would help identify the problem more specifically as well. &nbsp;  Because, as with any software problem, it must first be isolated to either being system wide or user related only. &nbsp;]]></content:encoded></item><item><title>I spilled water on my Computer&#x21;&#x21;&#x21;</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-04-12T22:32:10-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/spilledwater.php#unique-entry-id-88</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/spilledwater.php#unique-entry-id-88</guid><content:encoded><![CDATA[You can get info on a file then select to always open that particular file type from now on by selecting the appropriate application with the get into window.    You can always right click or control+click on a file to get an &ldquo;open with&rdquo; option.  

...Not so much an issue on the mac but a good rule of thumb if you&rsquo;re not expecting to be sent something.  
]]></content:encoded></item><item><title>How to recover time capsule passwords</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-04-12T22:19:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timecapsulepasswords.php#unique-entry-id-87</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timecapsulepasswords.php#unique-entry-id-87</guid><content:encoded><![CDATA[I know that you did some updating for me the last time you were here and that you wrote about it on your website.


...The first thing to check is to launch airport utility then double click on the airport extreme icon in the left hand column.  ...  You can click the status yellow button and it will reveal what the problem is.  ]]></content:encoded></item><item><title>iPhone Recommended</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-04-12T22:11:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneisgo.php#unique-entry-id-86</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneisgo.php#unique-entry-id-86</guid><content:encoded><![CDATA[I can't get Safari to work or access the internet. &nbsp;

...Be sure that the mac is connecting via airport and that airport is at the top of the list. &nbsp;  If it&rsquo;s not, then you can select the gear below to choose &ldquo;select service order&rdquo;.
]]></content:encoded></item><item><title>Reseting the Print system</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><dc:date>2009-04-12T22:01:49-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resetingprintsystem.php#unique-entry-id-85</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resetingprintsystem.php#unique-entry-id-85</guid><content:encoded><![CDATA[Each email server has a port that it uses and some email services block traffic on one port but will allow traffic on another.  


...But is sounds more like you need to check to make sure that your email&rsquo;s outgoing server is selected correctly.  


In your mail.app preferences, be sure to check the box to &ldquo;only use selected server&rdquo;.  ]]></content:encoded></item><item><title>resizing windows</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-04-12T21:51:18-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hwotoresizewindows.php#unique-entry-id-84</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hwotoresizewindows.php#unique-entry-id-84</guid><content:encoded><![CDATA[At the time, there seemed to be no impact (I tested all keys and all functionality at the time) but this morning, several keys ceased to work on the keyboard. 

...Open the screen and turn the unit upside down on a flat surface covered with a towel with the screen hanging off a table. &nbsp;...  If you can prop the computer's face up off the towel about one inch that would be even better. &nbsp;(to allow airflow)]]></content:encoded></item><item><title>Site doesn&#x27;t work on Safari</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><dc:date>2009-04-07T12:46:06-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/505a3b83adbb00e125533876455037ac-83.php#unique-entry-id-83</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/505a3b83adbb00e125533876455037ac-83.php#unique-entry-id-83</guid><content:encoded><![CDATA[We are looking to add another macbook to the environment and having some trouble with some user ids and passwords for the time capsule and the printer. &nbsp;

...If you need to find any password, the first place to look is on a computer who already has access.  

...After 3 attempts the program will close the window but you can always just open it right back up again.  
]]></content:encoded></item><item><title>iphone volume won&#x27;t increase</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-04-07T12:40:38-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/baf27d0060eb148ad5199b018e3da5f2-82.php#unique-entry-id-82</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/baf27d0060eb148ad5199b018e3da5f2-82.php#unique-entry-id-82</guid><content:encoded><![CDATA[I've had my email address for two years now, but yesterday I canceled the hosting acct I've had and am now having those emails forwarded to a newly created Gmail acct. 

...If I get the iPhone, will I be able to set everything up (knowing my competency level is near zero), or would you have to come out here and get things rolling? 

...Apple will more than likely be releasing a new version of the iPhone to coincide with the expiration of the first 2 year contracts that went along with the original iPhone customers.  ]]></content:encoded></item><item><title>How to change the mail server settings</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-04-07T12:37:32-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/serversettings.php#unique-entry-id-81</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/serversettings.php#unique-entry-id-81</guid><content:encoded><![CDATA[After I sent this message/request for help, I received a notice of update for my airport software. &nbsp;

...I tried to take the path you suggested below, but now I cannot even see a printer and cannot get my Mini to see the HP 7590. &nbsp;


...Sometimes the printers relationship to the airport extreme router is severed and while it's connected and both are powered on, they do not see each other. &nbsp;]]></content:encoded></item><item><title>Run updates?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-04-07T12:26:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/20b9c830dba0f7327aa05e4b44515ad3-80.php#unique-entry-id-80</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/20b9c830dba0f7327aa05e4b44515ad3-80.php#unique-entry-id-80</guid><content:encoded><![CDATA[&nbsp;When I log on to road runner, A & E, or any other web site, the page takes up the whole screen now


... You can also click and drag the bottom right hand corner of any window to resize it manually.    When you reduce the size of the window to less than what the web page was laid out as, then you&rsquo;ll see the scroll bars return.  
]]></content:encoded></item><item><title>time to upgrade?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-04-07T11:59:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/extendinglifeofpowerbook.php#unique-entry-id-79</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/extendinglifeofpowerbook.php#unique-entry-id-79</guid><content:encoded><![CDATA[I was looking to see if I can download a movie for my kids to watch on the plane. &nbsp;

...They would rather make their site work with the worst browser out there than take the time to be sure that their service complies with the ACTUAL standards of the internet like Safari and Firefox do. &nbsp;


...If that doesn't work, email them a nasty letter telling them to fire they web IT guys so they aren't shutting out about 17% of their customers.
]]></content:encoded></item><item><title>dock doesn&#x27;t work</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-04-07T11:49:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/30d7c6f8305d3128fa50ff7ec39ccdcb-78.php#unique-entry-id-78</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/30d7c6f8305d3128fa50ff7ec39ccdcb-78.php#unique-entry-id-78</guid><content:encoded><![CDATA[I am out of town and I cannot get the volume on my phone to go up. &nbsp;...  When I push the button on the side of phone the volume symbol comes up &nbsp;but the volume does not get louder. &nbsp;

...I've heard of the volume button getting physically stuck but you can always try a hard reset to the phone. &nbsp;]]></content:encoded></item><item><title>iphone syncing problems</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-03-31T23:54:50-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphonenotsyncing.php#unique-entry-id-77</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphonenotsyncing.php#unique-entry-id-77</guid><content:encoded><![CDATA[You'll want to go to your email preferences under "Mail" in the menu bar then select the account to make changes to. &nbsp;  Since you only have one account setup in mail it should already be selected. &nbsp;...  Select the smtp-server.carolina.rr.com server and check "use only this server". &nbsp;]]></content:encoded></item><item><title>What&#x27;s my computer&#x27;s problem?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-31T23:38:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/computerfreezing.php#unique-entry-id-76</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/computerfreezing.php#unique-entry-id-76</guid><content:encoded><![CDATA[It's a good idea to let the rest of the world find the problems first. &nbsp;


...And while we&rsquo;re on the subject, Beta software means it&rsquo;s not really completed yet.    It&rsquo;s their way of telling you to use at your own risk and if your computer dies, don&rsquo;t come crying to them.  ]]></content:encoded></item><item><title>Mac Viruses?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-31T23:12:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/thereisnovirus.php#unique-entry-id-75</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/thereisnovirus.php#unique-entry-id-75</guid><content:encoded><![CDATA[My question is: should I buy another 1 GB for the 256 MB slot.


...Usually having more than 10% of your drives total&nbsp;capacity&nbsp;still available to be written to is a good thing.


...When you think we could extend the powerBook for a year I would like to book an appointment
]]></content:encoded></item><item><title>iMovie video requriements</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-31T23:06:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/imovievidreq.php#unique-entry-id-74</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/imovievidreq.php#unique-entry-id-74</guid><content:encoded><![CDATA[I cannot launch anything on my dock except email.


...&nbsp;~/users/yourname/library/preferences/com.apple.dock.db


&nbsp;~/users/yourname/library/preferences/com.apple.dock.plist
]]></content:encoded></item><item><title>bruning dvds faster</title><dc:creator>sells@mac.com</dc:creator><category>disc burning</category><dc:date>2009-03-24T19:07:41-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dvdburningfaster.php#unique-entry-id-73</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dvdburningfaster.php#unique-entry-id-73</guid><content:encoded><![CDATA[It is driving me crazy and I don't feel like I can handle the steps they've put forth in discussions as it requires you to merge data and I'm terrified of doing the wrong thing and then losing info (yes, I have been backing up on the external so no real worries, but still, a pain to do it all over again). &nbsp;

...As for where the info is on the phone, I'm not sure if it is in the cloud or not -- can we check that somehow? &nbsp;

...If your newest contacts are on your phone and you really have a more up to date contact list on your computer then deleting the mobileme account on your phone and readding it will solve the issue. &nbsp;
]]></content:encoded></item><item><title>large backup file all of a sudden</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2009-03-23T22:37:00-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/60gigbackupfile.php#unique-entry-id-72</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/60gigbackupfile.php#unique-entry-id-72</guid><content:encoded><![CDATA[While I realize this is extremely general and vague, we have a macbook in the office that is routinely freezing up on us. ...  Hard drive is only about half full and computer as 1GB of ram installed which should be sufficient for the general office duties being performed.


...If you go to disk utility and select the disk in the left hand column you&rsquo;ll see a &ldquo;SMART&rdquo; status in the lower portion of the screen.  ]]></content:encoded></item><item><title>Where&#x27;s my time machine?</title><dc:creator>sells@mac.com</dc:creator><category>time machine</category><category>Backup</category><dc:date>2009-03-23T20:37:40-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wheresmytimemachine.php#unique-entry-id-71</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wheresmytimemachine.php#unique-entry-id-71</guid><content:encoded><![CDATA[These are not virus behaviors but rather items whose job is to harvest information from you by fooling you into thinking your bank account is messed up or you need to verify your eBay account info or your Social Security number may be wrong with your bank.    Stupid to most people but there&rsquo;s always 1 80 year old grandma who gets scared to death and gives up the wrong info.


...Virus scanning companies would love to make you think you need one for the Mac but you just don&rsquo;t.  ]]></content:encoded></item><item><title>airport blinking for firmware update</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><category>networking</category><dc:date>2009-03-23T20:29:11-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportblinkingfirmware.php#unique-entry-id-70</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportblinkingfirmware.php#unique-entry-id-70</guid><content:encoded><![CDATA[These are not virus behaviors but rather items whose job is to harvest information from you by fooling you into thinking your bank account is messed up or you need to verify your eBay account info or your Social Security number may be wrong with your bank.    Stupid to most people but there&rsquo;s always 1 80 year old grandma who gets scared to death and gives up the wrong info.


...Virus scanning companies would love to make you think you need one for the Mac but you just don&rsquo;t.  ]]></content:encoded></item><item><title>Upgrade or buy new?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-19T21:53:21-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/upgradeorbynew.php#unique-entry-id-69</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/upgradeorbynew.php#unique-entry-id-69</guid><content:encoded><![CDATA[OK, in reality I threw down the gauntlet, and told them that they were not allowed to say a disparaging word against Macs, unless they could take the original movie files, or any other movie files, and get them to play on the DVD player, underneath the PC. They tried and tried, and could not do it.


...I now that in the future, I will save the movie in such a way that will keep me from having to encode it again, but I just want to know what is most important when getting a new computer for video.


...Of course as much ram as you can fit in the machine is great but only to a degree when it comes to video encoding.  4 gigs is plenty for now on that.  ]]></content:encoded></item><item><title>Comporium is Terrible/display arrangement</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-16T15:59:02-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/comporiumporblems.php#unique-entry-id-68</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/comporiumporblems.php#unique-entry-id-68</guid><content:encoded><![CDATA[Did moving a folder cause it to change the path, so that it shows it as new data, or is it just doing a full backup as a schedule or what? 

...But if all you&rsquo;re doing is small tasks and just have it on your machine in able to surf the web with explorer then there&rsquo;s no need to back it up.  


...Another thought would be to use snapshot within windows if your only concern is maintaining a healthy version of XP and then disabling time machine&rsquo;s ability to backup the VMware image.  ]]></content:encoded></item><item><title>adding iPhone ringtones</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-03-15T21:08:46-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/iphoneringtones.php#unique-entry-id-67</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/iphoneringtones.php#unique-entry-id-67</guid><content:encoded><![CDATA[I just got a notice that the backups are not working, and in trying to figure it out, cannot find the external harddrive anywhere. &nbsp;

...not setup yet....means you need to go to system prefs and then to time machine prefs then start the process for the first time.


...As far as the external hard drive goes, I can&rsquo;t recall what method we were using but there are two ways to use time machine.  
]]></content:encoded></item><item><title>How do I resize windows?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-15T17:22:28-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/resizingwindows.php#unique-entry-id-66</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/resizingwindows.php#unique-entry-id-66</guid><content:encoded><![CDATA[It most likely means that there is new firmware available for the router.    7.4.1  Apple, in their infinite wisdom decided to blink the light yellow just like when the router has a problem just to let everyone know there was an update available.  


Go to airport utility and it should automatically detect if there is an update available.  ]]></content:encoded></item><item><title>hard drive recommendations</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-03-15T17:13:08-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/harddrivechoices.php#unique-entry-id-65</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/harddrivechoices.php#unique-entry-id-65</guid><content:encoded><![CDATA[Being a 1.25ghz you could put leopard 10.5 onto it but it's not going to run very well. &nbsp;

...The best solution would be to aquire a copy of Tiger 10.4 and install that along with more ram. &nbsp;...  But it will be time very soon to consider moving up to a newer machine.
]]></content:encoded></item><item><title>Airport relationships</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-03-15T00:14:56-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/airportrelationship.php#unique-entry-id-64</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/airportrelationship.php#unique-entry-id-64</guid><content:encoded><![CDATA[The IP number I currently have is dynamic and he suggests that I changed to a static IP number. 

...Instead of blocking functionality to a dynamic IP address knowing it&rsquo;s going to be assigned to someone else within a day or two, they should have just contacted the person and confronted his questionable spam or effected his personal email account and not an IP address.  

...The displays should refresh and then it will just be a matter of moving one of them slightly up or down to align them correctly based on their actual physical position to one another.  ]]></content:encoded></item><item><title>POP email is inferior to IMAP</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-03-15T00:03:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/leavepopemail.php#unique-entry-id-63</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/leavepopemail.php#unique-entry-id-63</guid><content:encoded><![CDATA[The IP number I currently have is dynamic and he suggests that I changed to a static IP number. 

...Instead of blocking functionality to a dynamic IP address knowing it&rsquo;s going to be assigned to someone else within a day or two, they should have just contacted the person and confronted his questionable spam or effected his personal email account and not an IP address.  

...The displays should refresh and then it will just be a matter of moving one of them slightly up or down to align them correctly based on their actual physical position to one another.  ]]></content:encoded></item><item><title>alternative web page creators</title><dc:creator>sells@mac.com</dc:creator><category>web page design</category><dc:date>2009-03-14T23:20:53-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/alternativestoiweb.php#unique-entry-id-61</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/alternativestoiweb.php#unique-entry-id-61</guid><content:encoded><![CDATA[A problem has occurred since you left yesterday...when I open something from the desktop I do not display the full width and I do not have any arrows at the bottom to increase the width... how do I fix this?


...	&bull;	You can select the small triangle lines in the bottom right hand corner of any window to resize it by clicking and dragging the window&rsquo;s corner. 


	&bull;	If the window is already beyond it&rsquo;s full size then the blue scroll handle will not display.  ]]></content:encoded></item><item><title>email moving to Junk incorrectly</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-03-12T00:19:12-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/junkemail.php#unique-entry-id-60</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/junkemail.php#unique-entry-id-60</guid><content:encoded><![CDATA[I have a powerbook G4 w/80 gig hard drive, needless to say it is about maxed out.


Would you suggest getting a larger internal hard drive or an external hard drive?


...But if you want to keep it going for a while then a new hard drive is a good option.  ]]></content:encoded></item><item><title>Leopard killed email</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-03-09T22:30:48-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/leopardkilledemail.php#unique-entry-id-59</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/leopardkilledemail.php#unique-entry-id-59</guid><content:encoded><![CDATA[I reset the main one and now that one is green but all rest are still blinking or no light at all. &nbsp;

...If you reset the main extreme and changed the settings (like password or name of the network) then those repeaters will no longer do their job. &nbsp;

...If by "reset" you mean you've turned it off then back on, then the remotes should automatically pick the signal back up again. &nbsp;]]></content:encoded></item><item><title>Not Answered-multiple email adresses</title><dc:creator>sells@mac.com</dc:creator><category>not answered</category><dc:date>2009-03-09T22:16:26-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailtomultipleaddresses.php#unique-entry-id-58</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailtomultipleaddresses.php#unique-entry-id-58</guid><content:encoded><![CDATA[We put the comporium.net email address on the Apple but I am only getting about a third of the messages. 

...If one computer views a message, there's a chance, depending on the computer's email settings, that it will remove it from the server so the other computer can not get to it. &nbsp;  You would need to check the settings in Outlook or Apple's Mail.app to ensure that viewed messages are left on the server for a period of time before being removed.
]]></content:encoded></item><item><title>Can&#x27;t watch a video</title><dc:creator>sells@mac.com</dc:creator><category>video</category><dc:date>2009-03-09T22:06:17-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/cantwatchvideo.php#unique-entry-id-57</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/cantwatchvideo.php#unique-entry-id-57</guid><content:encoded><![CDATA[Besides RapidWeaver, do you know any other web dev software that might be worth looking at?


...Templates from web hosting services like Godaddy or Squarespace:  While these are more designed for blogging, you could take a look at some of the tools they use to create pages.


Blogging services like Wordpress are popular but more for active web content creation but any of these suggestions could be used to create a static page much like what you&rsquo;re going for.  
]]></content:encoded></item><item><title>How to copy DVD&#x27;s</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-03-09T21:56:35-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/burningdvds.php#unique-entry-id-56</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/burningdvds.php#unique-entry-id-56</guid><content:encoded><![CDATA[Be sure that within your junk mailbox, you are selecting the &ldquo;not junk&rdquo; option when you find an incorrectly placed email in the junk folder.    If this doesn&rsquo;t do the job, you could also set up a specific rule to address the issue.    Go into the rules section of the mail preferences and create a new rule that says something along the lines that...
]]></content:encoded></item><item><title>hide recipients in eMail</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-03-08T22:34:27-04:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/hidrecipients.php#unique-entry-id-55</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/hidrecipients.php#unique-entry-id-55</guid><content:encoded><![CDATA[1) Force quit Mail if necessary: From the Apple menu, choose Force Quit, select Mail in the Force Quit window's list of applications, then click "Force Quit".


...Note: At this point you can either set your Junk Mail settings and re-create your Mail rules manually in Mail preferences, or follow the next two steps (if you re-create rules and Junk settings, do not perform the following steps).


...7) Place the items named "MessageRules.plist" and "MessageRules.plist.backup" back in the ~/Library/Mail folder (replace any copies that were added to ~/Library/Mail when you opened Mail).
]]></content:encoded></item><item><title>What causes a kernel panic?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><category>Hardware</category><dc:date>2009-03-02T19:39:19-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/kernelpaniccauses.php#unique-entry-id-54</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/kernelpaniccauses.php#unique-entry-id-54</guid><content:encoded><![CDATA[Some of the contacts have multiple email addresses (e.g. a work email and a home email address). &nbsp;  How do you send an email to all email addresses for the contacts in MS Baseball? &nbsp;  When I sent the group email only 1 email address was chosen for each person, I need both addresses to get the email.
]]></content:encoded></item><item><title>eMail alternatives?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-03-02T19:26:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/emailalternatives.php#unique-entry-id-53</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/emailalternatives.php#unique-entry-id-53</guid><content:encoded><![CDATA[I have 2 questions 1st ~ As long as I', not sending you every question in the book is it ok to email you with questions so I don't mess up my MAC?


I purchased a download video from Lifeway and it came in the windows format giberish but it can convert to MAC if I download (for free)


...I&rsquo;m assuming the video is in wmv format and you may have found that there is no windows media player for mac anymore.  ]]></content:encoded></item><item><title>Backup getting full</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-03-02T19:15:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinefull.php#unique-entry-id-52</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinefull.php#unique-entry-id-52</guid><content:encoded><![CDATA[I called Apple support and they told me they could not show me how to do that. 

...Purchased dvds have encryption that will not allow you to make copies unless you know how to circumvent it.  

...You can create an image of the disk from within disk utility then burn that image to another dvd.  ]]></content:encoded></item><item><title>Airport wireless network slow</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-03-02T19:08:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/slownetworktroubleshooting.php#unique-entry-id-51</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/slownetworktroubleshooting.php#unique-entry-id-51</guid><content:encoded><![CDATA[Is there a way I can hide email addresses/recipients on outgoing messages? &nbsp;...  I looked on Mail Preferences and found only how to hide email addresses in a group.


...Yes, the way to go about this is to send the email out to one person only (can be yourself) then put the rest of the recipients in the BCC field.  ]]></content:encoded></item><item><title>Display has lines</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-28T12:57:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/displaylines.php#unique-entry-id-50</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/displaylines.php#unique-entry-id-50</guid><content:encoded><![CDATA[Upon installing software on a plane I had to shut down early and when I turned to computer back on the screen asked me to restart in 5 languages but when I tried nothing would change. 

...A kernel panic is something that you'll want apple to take a look at since the machine is under warranty I'm guessing. &nbsp;...  Often, it's caused by bad ram but can also be caused by a bad part in the computer itself such as dying hard drive, cracked logic board, bad usb port etc... &nbsp;]]></content:encoded></item><item><title>Safari 4 beta thoughts</title><dc:creator>sells@mac.com</dc:creator><category>Browsers</category><dc:date>2009-02-28T12:40:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/safari4beta.php#unique-entry-id-49</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/safari4beta.php#unique-entry-id-49</guid><content:encoded><![CDATA[  While I completely agree with having reservations about the paid mobileme service for just email,  there may be a larger concern here.  ...  So the more important issue may be, what is going on with Gmail that is not working for you.  

...You can also use your ISP&rsquo;s free email provided with your service, for example carolina.rr.com or bellsouth.net, but either of these are very good.
]]></content:encoded></item><item><title>How do I set my monitor to native resolution?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-26T22:38:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nativeresolution.php#unique-entry-id-48</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nativeresolution.php#unique-entry-id-48</guid><content:encoded><![CDATA[My hard drive on my Mac downstairs is full - is there a way to use the Lacie drive as my main go to move and keep ALL of my pictures there? &nbsp;

...Time machine is designed to move in time with you as it deletes the oldest versions of information on the drive.  ...  If your Lacie is only a raw data drive then first be sure you are backing that raw data up if that is the only place it exists.  ]]></content:encoded></item><item><title>iCal not sending notification alarms</title><dc:creator>sells@mac.com</dc:creator><category>iCal</category><dc:date>2009-02-26T22:36:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/icalnosend.php#unique-entry-id-47</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/icalnosend.php#unique-entry-id-47</guid><content:encoded><![CDATA[To further check which router you are connected to within your own network, you can option click on the airport icon to see what the airport ID is and then compare it to the airport ID in the airport utility. &nbsp;

...Finally, due to the solid construction of your home, you may want to think about picking up an airport express at the apple store to extend your network's range. &nbsp;  You shouldn't have to do that considering where your computer is in relation to your router but who knows what's inside those walls. &nbsp;
]]></content:encoded></item><item><title>Time Machine error won&#x27;t resolve</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-02-26T22:13:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachineerror.php#unique-entry-id-46</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachineerror.php#unique-entry-id-46</guid><content:encoded><![CDATA[To further check which router you are connected to within your own network, you can option click on the airport icon to see what the airport ID is and then compare it to the airport ID in the airport utility. &nbsp;

...Finally, due to the solid construction of your home, you may want to think about picking up an airport express at the apple store to extend your network's range. &nbsp;  You shouldn't have to do that considering where your computer is in relation to your router but who knows what's inside those walls. &nbsp;
]]></content:encoded></item><item><title>ATT Uverse...what do you think?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><category>networking</category><dc:date>2009-02-26T21:51:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/attuverse.php#unique-entry-id-45</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/attuverse.php#unique-entry-id-45</guid><content:encoded><![CDATA[I thought this sounded like a good deal when the guys came to our door, but now am getting cold feet. &nbsp;

...I am not sure if the ATT network has 802.11n but either way, it&rsquo;s a very new service and I&rsquo;m sure there are things that need to be improved.    If you&rsquo;d like to be in early then go ahead but I might say wait for a while.  
]]></content:encoded></item><item><title>In home training in Excel?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-26T21:43:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/excel%20training.php#unique-entry-id-44</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/excel%20training.php#unique-entry-id-44</guid><content:encoded><![CDATA[It is off from what you set it and it is stretched too much. &nbsp;1024x768 stretched. 

...The display should be set to its highest or "native" resolution. &nbsp;  Go to displays in system preferences and choose the bottom setting:
]]></content:encoded></item><item><title>Parallels is running slow</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-02-25T22:56:03-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/parallelsslow.php#unique-entry-id-43</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/parallelsslow.php#unique-entry-id-43</guid><content:encoded><![CDATA[It is off from what you set it and it is stretched too much. &nbsp;1024x768 stretched. 

...The display should be set to its highest or "native" resolution. &nbsp;  Go to displays in system preferences and choose the bottom setting:
]]></content:encoded></item><item><title>Mouse scroll ball sticks</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-25T10:10:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/mousescrollball.php#unique-entry-id-42</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/mousescrollball.php#unique-entry-id-42</guid><content:encoded><![CDATA[do you know what the name of the spray in that helps the ball on the mouse work and where do you get it?


Any canned air will do.    Spray into the ball area and should free up dust covering the infrared lense.  ]]></content:encoded></item><item><title>Where&#x27;d my calendar go on my iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-02-24T14:53:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dissappearingcalendaroniphone.php#unique-entry-id-41</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dissappearingcalendaroniphone.php#unique-entry-id-41</guid><content:encoded><![CDATA[I thought this sounded like a good deal when the guys came to our door, but now am getting cold feet. &nbsp;

...I am not sure if the ATT network has 802.11n but either way, it&rsquo;s a very new service and I&rsquo;m sure there are things that need to be improved.    If you&rsquo;d like to be in early then go ahead but I might say wait for a while.  
]]></content:encoded></item><item><title>Lacie portable drive?</title><dc:creator>sells@mac.com</dc:creator><category>Hardware</category><dc:date>2009-02-24T14:50:08-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/laceportdrive.php#unique-entry-id-40</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/laceportdrive.php#unique-entry-id-40</guid><content:encoded><![CDATA[What do you think of the LaCie Little boy portable backup?


...If you don't really need the&nbsp;convenience&nbsp;of&nbsp;portability, you'll save a lot of money by getting an external but&nbsp;overall&nbsp;the lacies are highly&nbsp;recommended. &nbsp;  Just delete all the software off of it and let time machine handle the rest if backup is your primary goal.  
]]></content:encoded></item><item><title>How do I pull music off my iPod?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-02-23T23:53:53-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/dontstealmusic.php#unique-entry-id-39</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/dontstealmusic.php#unique-entry-id-39</guid><content:encoded><![CDATA[What do you think of the LaCie Little boy portable backup?


...If you don't really need the&nbsp;convenience&nbsp;of&nbsp;portability, you'll save a lot of money by getting an external but&nbsp;overall&nbsp;the lacies are highly&nbsp;recommended. &nbsp;  Just delete all the software off of it and let time machine handle the rest if backup is your primary goal.  
]]></content:encoded></item><item><title>Linked images in email signature?</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-02-23T23:25:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/signaturelinks.php#unique-entry-id-38</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/signaturelinks.php#unique-entry-id-38</guid><content:encoded><![CDATA[do you know what the name of the spray in that helps the ball on the mouse work and where do you get it?


Any canned air will do.    Spray into the ball area and should free up dust covering the infrared lense.  ]]></content:encoded></item><item><title>Time Machine Problems</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-02-23T22:40:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinebackupfailing.php#unique-entry-id-37</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinebackupfailing.php#unique-entry-id-37</guid><content:encoded><![CDATA[Most likely you need to reset the mobileme syncing feature on your iphone.  go to general prefs on your phone, then to mail, contacts, calendar, etc... then toggle the calendar mobileme sync button.    You&rsquo;ll be warned that all the calendar information on your phone will be deleted but since it&rsquo;s not there, go ahead.  

...Since your mail is IMAP, you won&rsquo;t loose anything and your contacts and calendar are stored on the server so everything should return to normal.]]></content:encoded></item><item><title>Pairing Remotes with AppleTV</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2009-02-23T22:36:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvremotepairing.php#unique-entry-id-36</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvremotepairing.php#unique-entry-id-36</guid><content:encoded><![CDATA[What do you think of the LaCie Little boy portable backup?


...If you don't really need the&nbsp;convenience&nbsp;of&nbsp;portability, you'll save a lot of money by getting an external but&nbsp;overall&nbsp;the lacies are highly&nbsp;recommended. &nbsp;  Just delete all the software off of it and let time machine handle the rest if backup is your primary goal.  
]]></content:encoded></item><item><title>Mac viruses?  Do I need a Firewall?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-22T12:08:50-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/virusfirewall.php#unique-entry-id-35</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/virusfirewall.php#unique-entry-id-35</guid><content:encoded><![CDATA[While it is possible to do what you want to accomplish, it&rsquo;s also considered stealing and it&rsquo;s the reason Apple put these iPod limitations in place to begin with (with the RIAA&rsquo;s strong suggestion to do so of course).    But let&rsquo;s say you&rsquo;re only moving your music off an old iPod that you originally purchased the music and move over to, then your hard drive died and you need to move the music off.  

...Something else to consider is if the music you &ldquo;transfered&rdquo; from the other computer was purchased on another person&rsquo;s iTunes account via iTunes then they&rsquo;d need to give you their password in order to play that music and your computer would count as one of their 5 allowable machines in the old DRM method.  ]]></content:encoded></item><item><title>Gmail server settings</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-02-21T11:20:11-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gmailserversettings.php#unique-entry-id-34</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gmailserversettings.php#unique-entry-id-34</guid><content:encoded><![CDATA[My iphone received the gmail account and I can use my husbands computer to see those messages, just can't get them to come up on my apple.


...10.5 is a little easier to work with and I&rsquo;ll assume you are on Leopard since it&rsquo;s the latest version.  


When you changed your gmail account&rsquo;server settings, when it now tries to send or receive it&rsquo;s trying to use someone else&rsquo;s line of communication.  ]]></content:encoded></item><item><title>Screen Sharing/Time Machine </title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-02-18T20:11:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/screensharingtimemachine.php#unique-entry-id-32</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/screensharingtimemachine.php#unique-entry-id-32</guid><content:encoded><![CDATA[I tried to soft boot but needed a hard reset and I had to rename it in the process. &nbsp;  I am not sure that the back up is configured to run. &nbsp;

...Check your Time Capsule's backup process by clicking the indicator in the menu bar. &nbsp;]]></content:encoded></item><item><title>Data transfer from Windows?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-18T20:02:26-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/035a214607f0b46093acf1cc90e2fff9-31.php#unique-entry-id-31</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/035a214607f0b46093acf1cc90e2fff9-31.php#unique-entry-id-31</guid><content:encoded><![CDATA[How do I pair/unpair my remote to my appleTV or computer?


Here are a few links to simple instructions on how to pair your remote with computer/appleTV:


...Mac 101: Pairing/Unpairing Apple remotes - The Unofficial Apple Weblog (TUAW)
]]></content:encoded></item><item><title>AppleTV not showing</title><dc:creator>sells@mac.com</dc:creator><category>AppleTV</category><dc:date>2009-02-15T20:14:12-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/appletvnotshowing.php#unique-entry-id-30</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/appletvnotshowing.php#unique-entry-id-30</guid><content:encoded><![CDATA[While most phishing scams are there to get you  to run an .exe or executable file on your system, Mac don&rsquo;t run those.  

...This is not so much the case on a mac but it&rsquo;s still not a good idea to forward things blindly to other users because, while macs don&rsquo;t yet get viruses, malware, or spyware, we can transfer them to other windows users.


...I may find out your street address and see your house, but if you&rsquo;re in the basement inside a closet, I can&rsquo;t see you.
]]></content:encoded></item><item><title>weird keyboard problem</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-15T20:12:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/weirdkeyboardprob.php#unique-entry-id-29</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/weirdkeyboardprob.php#unique-entry-id-29</guid><content:encoded><![CDATA[My iphone received the gmail account and I can use my husbands computer to see those messages, just can't get them to come up on my apple.


...10.5 is a little easier to work with and I&rsquo;ll assume you are on Leopard since it&rsquo;s the latest version.  


When you changed your gmail account&rsquo;server settings, when it now tries to send or receive it&rsquo;s trying to use someone else&rsquo;s line of communication.  ]]></content:encoded></item><item><title>Radio Shack Router?</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-02-11T19:40:45-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/radioshackrouter.php#unique-entry-id-28</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/radioshackrouter.php#unique-entry-id-28</guid><content:encoded><![CDATA[To see other computers via Leopard&rsquo;s screen sharing feature you&rsquo;ll first need to enable screen sharing in the system preference &ldquo;sharing&rdquo; pane.  

...Next you&rsquo;ll need to go to a finder window of your own computer and locate the &ldquo;shared&rdquo; area then click on &ldquo;screen sharing&rdquo;


...I know the first back-up will take a long time and I just never seemed to want to give up my laptop for that long of a time. &nbsp;]]></content:encoded></item><item><title>Common Time Machine error</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-02-09T22:21:02-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachineerrorcommon.php#unique-entry-id-27</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachineerrorcommon.php#unique-entry-id-27</guid><content:encoded><![CDATA[Setting up AppleTV and Time Capsule should only take a few minutes however the more time consuming task comes when windows gets involved. &nbsp;  Since there is no reliable way to know how Windows will act at any given moment, the best case scenario for data transfer is usually one hour. &nbsp;

...Most of the time, I usually pull the drive out of the windows machine then transfer the data directly therefore avoiding the hassle of networking the two machines. &nbsp;]]></content:encoded></item><item><title>babies don&#x27;t compute</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-09T22:15:10-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/babyfingers.php#unique-entry-id-26</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/babyfingers.php#unique-entry-id-26</guid><content:encoded><![CDATA[However, I can't get Apple TV to recognize my laptop in order to get songs/movies/pictures from my ITunes to Apple TV. &nbsp;

...Be sure that you have &ldquo;look for Apple TVs&rdquo; checked in the AppleTV preference pane of your iTunes preferences


...You can reset the AppleTV manually to bring it back to factory defaults by holding down &ldquo;menu&rdquo; and - on the remote control.
]]></content:encoded></item><item><title>Quark keeps quiting</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-09T21:51:06-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/quarkplistfiles.php#unique-entry-id-25</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/quarkplistfiles.php#unique-entry-id-25</guid><content:encoded><![CDATA[I'm using my back up keyboard (clear & white plastic) but my tab, caps lock and esc keys do not work on it. &nbsp;

...Both keyboards not working would seem to point to the computer's usb ports however the fact that the other keyboard (white) works fine doesn't seem to make sense. &nbsp;  So that would put us back into the category that is would be most likely (however unusual) that it would seem to be two bad keyboards. &nbsp;]]></content:encoded></item><item><title>invalid email addresses</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-02-05T21:17:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/invalidemail.php#unique-entry-id-24</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/invalidemail.php#unique-entry-id-24</guid><content:encoded><![CDATA[I'm trying to send a letter to multiple email addresses and the pop up says it is not a valid address. &nbsp;

...Try hovering your mouse over each one to reveal the actual email address and most likely you&rsquo;ll find the botched one.  

...While your mail program does not have any foreseeable limit to the &ldquo;TO&rdquo; field, it is more likely that your outgoing server does.  ]]></content:encoded></item><item><title>inbox full</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-02-05T20:59:25-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/inboxfull.php#unique-entry-id-23</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/inboxfull.php#unique-entry-id-23</guid><content:encoded><![CDATA[If you see this error:  don&rsquo;t panic.    It&rsquo;s very common these days since around 10.5.4  It usually self resolves and you&rsquo;re back to normal within an hour or so.  
]]></content:encoded></item><item><title>wmv files within quicktime</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-02-05T20:51:49-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wmvtoquicktime.php#unique-entry-id-22</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wmvtoquicktime.php#unique-entry-id-22</guid><content:encoded><![CDATA[If you see this error:  don&rsquo;t panic.    It&rsquo;s very common these days since around 10.5.4  It usually self resolves and you&rsquo;re back to normal within an hour or so.  
]]></content:encoded></item><item><title>iCal notifications not working</title><dc:creator>sells@mac.com</dc:creator><category>email</category><category>iCal</category><dc:date>2009-02-05T20:40:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/ical_emailproblem.php#unique-entry-id-21</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/ical_emailproblem.php#unique-entry-id-21</guid><content:encoded><![CDATA[Every time I tried to open it, either with a file or on it&rsquo;s own, it would just get stuck and I would have to force quit the application.


...If it&rsquo;s worse, (like on the rare occasion that a plist file contains a serial number or other settings that are too important to lose -but usually not the case) then you could put it back in.    But when you restart the program with no plist file, the app will recreate the plist file again and this time, hopefully in a more healthy version.  
]]></content:encoded></item><item><title>wireless printer troubleshooting</title><dc:creator>sells@mac.com</dc:creator><category>printers</category><category>networking</category><dc:date>2009-02-02T19:29:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/wirelessprinting.php#unique-entry-id-20</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/wirelessprinting.php#unique-entry-id-20</guid><content:encoded><![CDATA[I'm trying to send a letter to multiple email addresses and the pop up says it is not a valid address. &nbsp;

...Try hovering your mouse over each one to reveal the actual email address and most likely you&rsquo;ll find the botched one.  

...While your mail program does not have any foreseeable limit to the &ldquo;TO&rdquo; field, it is more likely that your outgoing server does.  ]]></content:encoded></item><item><title>syncing music</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><category>MobileMe</category><dc:date>2009-02-01T23:01:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/syncing_itunes.php#unique-entry-id-19</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/syncing_itunes.php#unique-entry-id-19</guid><content:encoded><![CDATA[For example, if you&rsquo;re using .mac or now (mobileme) then you may want to go directly to me.com to verify that account, then be sure it&rsquo;s entered correctly with your mobileme system. 

...If it&rsquo;s POP then most likely you have not set your email client to delete the read email off the server after being viewed.  

...Usually, either of these issues are simply fixed but there are so many variables that it&rsquo;s hard to guess unless I was in front of the machine.  ]]></content:encoded></item><item><title>Photoshop alternative Gimp</title><dc:creator>sells@mac.com</dc:creator><category>photos</category><dc:date>2009-02-01T22:47:16-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gimpinx11.php#unique-entry-id-18</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gimpinx11.php#unique-entry-id-18</guid><content:encoded><![CDATA[I am trying to get live audio streaming and it says I need Windows Media Player. &nbsp;  How do I do this and what version of OS do I have?


...You need to get the free plug in that now offers the ability for quicktime to convert windows media player files on the fly.  ]]></content:encoded></item><item><title>MobileMe and Exchange Server</title><dc:creator>sells@mac.com</dc:creator><category>MobileMe</category><dc:date>2009-01-31T11:10:20-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/nomobilemeforexchange.php#unique-entry-id-17</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/nomobilemeforexchange.php#unique-entry-id-17</guid><content:encoded><![CDATA[I am trying to get live audio streaming and it says I need Windows Media Player. &nbsp;  How do I do this and what version of OS do I have?


...You need to get the free plug in that now offers the ability for quicktime to convert windows media player files on the fly.  ]]></content:encoded></item><item><title>mp3 player besides iPod?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-01-29T22:40:18-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/otheritunes.php#unique-entry-id-16</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/otheritunes.php#unique-entry-id-16</guid><content:encoded><![CDATA[Since the iPod accounts for over 70% of the portable music player market, it would be rather ridiculous for any content provider to work hard enough to find a file type that would not work on the iPod.  ...  I would not invest time or money in VMware and Windows solely for the purpose of using a mp3 player.    I feel confident there must be a way to pull the audio files from the web, convert them if necessary, and import them into iTunes for use with the iPod.  
]]></content:encoded></item><item><title>server going out</title><dc:creator>sells@mac.com</dc:creator><category>Mac OS X Server</category><dc:date>2009-01-28T23:41:51-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/serverdrivesdying.php#unique-entry-id-15</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/serverdrivesdying.php#unique-entry-id-15</guid><content:encoded><![CDATA[	- the people connecting to the server wirelessly it is taking a long time to connect before 2 days ago it has not done this.


	- I am trying to login to the server and when i put in the wrong password it shakes and when i put in the correct password it waits and waits as if it is about to log in but never does it just goes back to the login window.


...try to log out of the server and back again
]]></content:encoded></item><item><title>Mac Virus?</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-01-28T23:35:58-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/trojanhorsevirus.php#unique-entry-id-14</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/trojanhorsevirus.php#unique-entry-id-14</guid><content:encoded><![CDATA[She got a popup stating that the Trojan virus was on her machine and it basically locked up.&nbsp;   She took the battery out and then restarted her machine and it doesn&rsquo;t look like she has lost any files &/or pictures.


While there are no viruses in the wild for the mac currently, most likely what you saw was a "scare tactic" from a website designed to get you purchase virus protection for Windows. &nbsp;(something which you don't currently need. &nbsp;
]]></content:encoded></item><item><title>Time Machine not backing up</title><dc:creator>sells@mac.com</dc:creator><category>Backup</category><dc:date>2009-01-28T23:25:17-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/timemachinenotbackingup.php#unique-entry-id-13</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/timemachinenotbackingup.php#unique-entry-id-13</guid><content:encoded><![CDATA[You&rsquo;ll often see errors from TM stating that a backup failed but these are usually self healing and within the hour they go away.  ...  Since TM has warned that the last backup had not been for 53 days, it may be time to go to your system preferences and reset where TM looks to backup.    Since you are using Time Capsule as your backup, it&rsquo;s possible that changes made to the router confused TM and we need to re-establish a relationship between your computer and the hard drive inside Time Capsule.  ]]></content:encoded></item><item><title>open winmail.dat files in Mail.app</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-01-28T22:42:07-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winmail.dat#unique-entry-id-12</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winmail.dat#unique-entry-id-12</guid><content:encoded><![CDATA[I&rsquo;m often asked how to open winmail.dat files sent to us by Outlook users.    There has been TNEF&rsquo;s Enough and that&rsquo;s been ok but now there&rsquo;s a slightly better option.  ...  While it&rsquo;s not free ($29.95) it&rsquo;s better than nothing but the best solution is for those people in Outlook to stop sending those stupid attachments.  ]]></content:encoded></item><item><title>recovering a wirless password</title><dc:creator>sells@mac.com</dc:creator><category>wireless</category><dc:date>2009-01-21T23:29:52-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/xbox.php#unique-entry-id-11</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/xbox.php#unique-entry-id-11</guid><content:encoded><![CDATA[Do I have a password somewhere or do you know what I need to do to help him get this to work?


...So I&rsquo;ll assume you are looking to have the xbox connect wirelessly to the wireless network that already exists in your home then you&rsquo;d need the wireless password.    If you&rsquo;ve forgotten the wireless password then that password can be found in your iMac&rsquo;s keychain.  ]]></content:encoded></item><item><title>Windows emulation</title><dc:creator>sells@mac.com</dc:creator><category>virtualization</category><dc:date>2009-01-21T23:26:37-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/winonmac.php#unique-entry-id-10</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/winonmac.php#unique-entry-id-10</guid><content:encoded><![CDATA[My goal is the transfer the data from my PC and the other Apple and have all the information from the both of them.   My understanding that using Bootstrap I can go back and forth, as well as move information from one to the other.


...If you need Microsoft Office (outlook for example) to use inside your windows&nbsp;environment, then that will require a&nbsp;separate&nbsp;purchase of Microsoft Office for Windows. &nbsp;
]]></content:encoded></item><item><title>wireless printers&#x2c; USB hubs and old school macs</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-01-21T23:10:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/powermac8500.php#unique-entry-id-9</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/powermac8500.php#unique-entry-id-9</guid><content:encoded><![CDATA[we should have no problem getting it onto your wireless network but it looks like we'd need to use an airport express to get data over to the printer. &nbsp;

...The only thing then to consider is how much power each device needs and therefore you'll need a USB hub that can be plugged in so it supplies its own power instead of relying on the USB port from the computer only. &nbsp;


...We would like to be able to get the contents of this computer into to a format we could read on my Mini so that I could determine what to toss and what to save.&nbsp; ]]></content:encoded></item><item><title>Gateway not picking up Airport</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-01-19T21:51:55-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/gateway.php#unique-entry-id-8</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/gateway.php#unique-entry-id-8</guid><content:encoded><![CDATA[You could also choose WEP encryption while he&rsquo;s there but WEP is very 1990&rsquo;s so you&rsquo;ll want to get back to WPA eventually.  


...Lastly, the more common problem is that Windows is fighting with a 3rd party piece of software to control the wireless card.  ...  HP will have embedded a piece of software to control the card since they manufactured the computer whereas the better way to go is just let Windows control the wireless card.  ]]></content:encoded></item><item><title>Sandisk with a Mac?</title><dc:creator>sells@mac.com</dc:creator><category>iTunes/iPod</category><dc:date>2009-01-16T22:39:30-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/14a973a7c7ab52017fc7ca74b3d66c79-7.php#unique-entry-id-7</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/14a973a7c7ab52017fc7ca74b3d66c79-7.php#unique-entry-id-7</guid><content:encoded><![CDATA[We bought our kids Sandisk Shaker MP3 player and read on forums that Mac users were able to make this work even though the company supports PC.


...Answer:  While iTunes does a very nice job of converting wavs to mp3&rsquo;s or other formats, it&rsquo;s not made to support wavs within.  

...You could possibly try a third party piece of software to enable the device to be mounted on the mac but it&rsquo;s easier just to stay in the family and go with the iPod.  ]]></content:encoded></item><item><title>deleting plist files</title><dc:creator>sells@mac.com</dc:creator><category>general troubleshooting</category><dc:date>2009-01-16T22:10:59-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/51c99160064d85cda97c604780d08705-6.php#unique-entry-id-6</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/51c99160064d85cda97c604780d08705-6.php#unique-entry-id-6</guid><content:encoded><![CDATA[If I switch from emails to address book, it&rsquo;s another 10 seconds (sounds like this is a ridiculous time to be complaining about, but in real time it&rsquo;s awful). &nbsp;

...While most application&rsquo;s .plist files contain mostly unimportant data that can become corroupt occasionally, there is one app that you don&rsquo;t want to use this technique with.  ...  Do not use this technique when troubleshooting mail.app because in some versions of the app, the .plist file for mail.app contains critical email account info that you&rsquo;d be very unhappy without.  
]]></content:encoded></item><item><title>outgoing mail problems</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-01-16T21:16:40-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/94b88dd9e193e4ce217b0adb46fb3ac5-5.php#unique-entry-id-5</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/94b88dd9e193e4ce217b0adb46fb3ac5-5.php#unique-entry-id-5</guid><content:encoded><![CDATA[I replaced the router from Time Warner and everything else is fine. 

...RR's is smtp-server.carolina.rr.com. &nbsp;.mac or MobileMe is smtp.me.com. &nbsp;  Some outgoing servers will deliver mail from other services even though they sometimes hang in the process. &nbsp;
]]></content:encoded></item><item><title>What&#x27;s a good voice recorder for the iPhone?</title><dc:creator>sells@mac.com</dc:creator><category>iphone</category><dc:date>2009-01-16T04:38:28-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/9c7dc56db432f748c3072c74b5f9a9c6-4.php#unique-entry-id-4</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/9c7dc56db432f748c3072c74b5f9a9c6-4.php#unique-entry-id-4</guid><content:encoded><![CDATA[Question:  I need a good voice recorder for the iPhone.


Answer:  iTalk by Griffin or Quickvoice.    Both are free at the App store and do a good job.  iTalk free version has ads at the bottom but doesn&rsquo;t seem to interfere too much.]]></content:encoded></item><item><title>sharing within iphoto</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-01-14T02:05:43-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/e435733d7ceb86efcaa9ebc0ab12f551-2.php#unique-entry-id-2</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/e435733d7ceb86efcaa9ebc0ab12f551-2.php#unique-entry-id-2</guid><content:encoded><![CDATA[The easiest way to share photos between two iPhoto libraries on the same network is to use the built in sharing feature. &nbsp;  First go to the sharing pane of the iPhoto preferences and select to look for shared photos, share my photos, and then select to share the albums you'd like to move over from one to the other. &nbsp;


...Each other's shared libraries should be visible in the left hand column of iPhoto and you'll be able open &nbsp;each of those iphoto folders remotely and drag and drop in between each of them. &nbsp;
]]></content:encoded></item><item><title>Mail attachement too large</title><dc:creator>sells@mac.com</dc:creator><category>email</category><dc:date>2009-01-14T02:02:48-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/54ccb0bdec293426960ea97ab16b4e78-1.php#unique-entry-id-1</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/54ccb0bdec293426960ea97ab16b4e78-1.php#unique-entry-id-1</guid><content:encoded><![CDATA[So did you try to send another file above 20 megs? &nbsp;  Last time I went into the mail files and deleted the appropriate mail folder but I don't know which folder that is right off hand. &nbsp;  If you need my assistance you can check my calendar&nbsp;online here&nbsp;and let me know what times might work for you.
]]></content:encoded></item><item><title>linksys sucks</title><dc:creator>sells@mac.com</dc:creator><category>networking</category><dc:date>2009-01-14T01:58:35-05:00</dc:date><link>http://www.sellsconsulting.com/answers/index_files/bb2f18bafb5b8de1fa681486f7b52b91-0.php#unique-entry-id-0</link><guid isPermaLink="true">http://www.sellsconsulting.com/answers/index_files/bb2f18bafb5b8de1fa681486f7b52b91-0.php#unique-entry-id-0</guid><content:encoded><![CDATA[Linksys routers are about the worst pieces of crap there are.  ]]></content:encoded></item></channel>
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