Answers...

to commonly asked questions.

Files won't download from OneDrive

I'm trying to pull down files from my OneDrive account on my Mac within the finder and I'm getting the following error.

-error code 36
-couldn’t communicate w helper application

Remedy??

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You could try going into those problematic folders and doing a quick analysis to eliminate any content that are unimportant. Then you could try requesting the download of each file or sub folder individually instead of the root folder they’re contained in.

You could try creating a new folder yourself and just pulling contents instead of the entire folder as well. That way you’d find which files are the problems as those would not transfer while others would. This would require digging the contents of those problematic folders individually.

If you find a specific file or sub folder that is really a problem, you can make a note of it or right click and add a tag like the color red. Then, if all else fails, we could go to
office.com and download the files from there.
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