Why does my computer shutdown?
21/09/23 Filed in: Hardware
My computer keeps shutting down randomly. We had previously ruled out software being the issue. What next?
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Since it feels like we’ve ruled out software being the cause of the shutdowns, that leaves the other half, which is hardware. The report you sent was only a screenshot of a few lines of the code. The next time it happens, you may be able to save the report then email it to me. It’s also stored in a program called console which is on your computer however, it would be a little complicated to tell you how to get there and share the exact file.
If I did have the report generated by the computer, I may be able to find the cause. Random shut downs due to heat would usually accompany fans running very high and the user would usually recognize that before the shutdown. Shutdowns can also be caused by devices that are plugged into the USB ports. A bad hard drive can (although rare) cause a shutdown. I wonder if you could rule out all devices. Were any plugged in when the shutdown occurred?
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