Can I cancel Office?
29/02/24 Filed in: Microsoft Office
I have been trying to call Microsoft or get help online…
I can not get a person on the phone …
I got a charge for $107.24 on 12/11/23 on my credit card.
I have no idea what this is?
Do you have a “secret” number I can call to ask what this is?
I also tried unsuccessfully to find online chat for Microsoft.
It is hard to get a human at that company!
___________
1. Dispute the charge if you can’t account for it. The sooner the better of course.
2. Go to office.com and log in with your credentials. (Email address and password). Once logged in on that webpage, you can look at subscriptions and it will tell you if you’re subscribed. I don’t recall if you have a subscription to office or if it had been paid outright. There are three versions of Office.
a. Buy it outright for $160 for one user. Not upgradable, does not include iPad versions or Onedrive space.
b. Subscribe for one user $69.99 a year. Includes iPad apps, OneDrive space, and Outlook (none of which most people use.)
c. Subscribe for up to 6 years $99.99 a year. Includes all above.
Sounds like you may have a subscription plan. These days it’s becoming easier to not need office. The rise of Google Docs has put a lot of pressure on office to justify the price for normal users. So you may consider moving to a different (free) option in the future like Apple’s office suite Pages, Keynote, and Numbers or Google Docs which is webpage based.
I can not get a person on the phone …
I got a charge for $107.24 on 12/11/23 on my credit card.
I have no idea what this is?
Do you have a “secret” number I can call to ask what this is?
I also tried unsuccessfully to find online chat for Microsoft.
It is hard to get a human at that company!
___________
1. Dispute the charge if you can’t account for it. The sooner the better of course.
2. Go to office.com and log in with your credentials. (Email address and password). Once logged in on that webpage, you can look at subscriptions and it will tell you if you’re subscribed. I don’t recall if you have a subscription to office or if it had been paid outright. There are three versions of Office.
a. Buy it outright for $160 for one user. Not upgradable, does not include iPad versions or Onedrive space.
b. Subscribe for one user $69.99 a year. Includes iPad apps, OneDrive space, and Outlook (none of which most people use.)
c. Subscribe for up to 6 years $99.99 a year. Includes all above.
Sounds like you may have a subscription plan. These days it’s becoming easier to not need office. The rise of Google Docs has put a lot of pressure on office to justify the price for normal users. So you may consider moving to a different (free) option in the future like Apple’s office suite Pages, Keynote, and Numbers or Google Docs which is webpage based.
Sells Consulting email