to commonly asked questions.

Can I move OneNote files to Dropbox

Can I move a OneNote document to Dropbox to store?

You could probably ask OneNote to begin saving its database to a different location like Dropbox but I think due to OneNotes’ file structure, I’d leave it in OneDrive personally. Again, don’t think of OneNote documents as something you’ll look at with anything other than OneNote itself. So it really shouldn’t matter too much as to where you store them.

Moving Documents from iCloud to Dropbox

Just making sure this is OK.  When I move some documents to DropBox I often get this warning.  I pay for Dropbox annually so I guess it’s separate from I cloud.  I pay $10 per month for additional I cloud storage (mainly for photos). 


Totally fine to move standard documents from iCloud to Dropbox. You don’t really want them to live in both places as that will get confusing with what version is the most recent. So the warning you see is one cloud service saying “hey, it’s leaving our hands. Hope you realize we won’t have it anymore”. Totally fine.

Keep in mind, MOVING a document is different than COPYING a document. Copying a document to a new location (therefore creating a new copy of the file) requires you to hold down Option before dragging. You’ll see the green plus sign which means you are making a new copy of the same document but the original one will stay where it was as well. Only do this if you have a specific reason to have more than one of the same document.

Where does Onenote store documents on my computer?

Where is OneNote content stored?

OneNote seems to be working well. I signed on to the App using my husband’s Microsoft password and both Apps are working on my phone and I pad. My laptop, I Pad, and I phone all sync (meaning if I make a change one place—-it changes it everywhere).

Where is this info being stored? I don’t know how to find OneNote documents on my computer by going to Finder.

Are they stored on Microsoft’s OneDrive instead of in Apple ICloud?

By default, OneNote is going to want to store its data within Microsoft's OneDrive. That's why they ask you to log into a Microsoft account. In terms of looking at the OneNote data as just files, it's best not to think of it that way. Think of it more like you think of pictures, music, or movies. When you want to see one of your pictures, you open the app. Yes the picture is on your computer, but it's so buried in the file system, you're not going to open a folder just to look at it. It's not like word documents that live in a folder. OneNote is a tool that mashes many documents together so its file structure would be messy to look at. In other words, to look at OneNote documents, use OneNote.

Macbook battery not lasting long enough

We met a few months ago and you were so helpful as always. Determined that I was okay to stay with my MacBook for another couple of years and now it’s not really charging and recommended service. I followed the directions to get the following information (see below). Would you recommend this? Do I need to take to the Apple Store? Or set up an appointment with you?
Any advice much appreciated.

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Looks like you've done a great job of looking up the critical info you need to make a decision. Your current cycle count is a little over 400. My general rule is to consider doing something about the battery at around 450 cycles. Keep in mind that one cycle is when the battery has been fully depleted or the equivalent. So 1 cycle count could be 1 time you drained it all the way down or 10 times you drained only 10% of the capacity.

We all know that batteries don't last forever and begin losing their health the day they are born. So time to make a decision. Here are your options:

1. Continue to ride the current battery until it's just completely unusable then make a decision.
2. Go ahead and replace the battery.
a: how old is the computer? I'd say 2017 and older, maybe not worth it. 2019 and later, go ahead with a replacement. b. Two choices to get the replacement done. Directly via Apple or third party. I don't do battery replacements. I'm torn here but overall lean toward having Apple do the replacement. Yes, it will be a little more expensive but you know the battery will be safe. There are plenty of third parties who don't buy quality batteries for replacements.

Keep in mind that you need to have your computer backed up before you hand it off for battery replacement. Never trust anyone to handle your computer and expect your data to be there when they return it.

Lastly,be aware that as the battery continues to degrade, if will go from more quickly losing its' charge to just dropping completely. One minute you'll see 87%, the next 35%, then another minute later, it shuts off. That's when you really know the battery is gone.

External cam not connecting consistantly

Scotty, about 2/3rds of the time my laptop will not recognize my external camera when I’m zooming or on some similar platform.

Really frustrating and totally unpredictable.

Our best steps to try would be to first, update MacOS to the latest version possible. But that can be a double edge sword. The camera software (driver) may have been written with one version of the OS in mind but a recent update could have broken one aspect of communication. I don’t know what kind of camera you’re using but it may have additional software or firmware provided by the manufacturer that we could update. Or possibly remove and reinstall. You can’t go backwards on firmware but you can with software. (If it’s available). It’s also extremely difficult to go backwards on the version of MacOS you’re running so our best bet is to just update as much as we can and hope any known issues by the camera manufacturer have been addressed in a patch.

So what is your MacOS version?
What type of camera are you using?
What model computer are you using?
Is the camera just using standard USB or another method of connection?

Once I have those answers I can better determine next steps forward.

Why does my computer shutdown?

My computer keeps shutting down randomly. We had previously ruled out software being the issue. What next?

Screenshot 2023-09-21 at 4.17.43 PM

Since it feels like we’ve ruled out software being the cause of the shutdowns, that leaves the other half, which is hardware. The report you sent was only a screenshot of a few lines of the code. The next time it happens, you may be able to save the report then email it to me. It’s also stored in a program called console which is on your computer however, it would be a little complicated to tell you how to get there and share the exact file.

If I did have the report generated by the computer, I may be able to find the cause. Random shut downs due to heat would usually accompany fans running very high and the user would usually recognize that before the shutdown. Shutdowns can also be caused by devices that are plugged into the USB ports. A bad hard drive can (although rare) cause a shutdown. I wonder if you could rule out all devices. Were any plugged in when the shutdown occurred?

Setting default account for contacts

How do I hide and show different sets of contacts and how do I set the default account when adding contacts?

Below are screenshots of how to toggle on and off buckets on computers and iOS devices as well as how to set the default accounts on each.

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Goldilocks file size problem

I am having trouble uploading a photo from my iPhone to register my daughter for the SAT. she can’t take the test if the photo is not uploaded. Completely crazy that when I go to my library and select a photo it’s either “too big” or “too small”.

Drag the pic to the desktop. Double click it and it will open in Preview. With Preview open go under the word “File” in the menu bar. Hold down the option key and you’ll see “save as”. Choose “save as” and from there you can lower the quality of the pic using a slider. Trying that a couple of times should get you the proper file size you’re looking for.

Network is blocking shopify secure connection

Hoping you can set me straight. I’m getting this annoying message - loop- on both lap top and desk top. Both browsers, Firefox and Safari. Is this any easy fix?


This looks less to be the fault of your browser/computer and more the fault of the network connection/wifi router you’re currently on.

I bet if you were to take this computer to a different location ie: coffee shop, different office, you’d be able to connect. If that’s the case then we need to look at the router at your current location and tell it to calm down and allow certain services to pass through. Especially if it’s happening on more than one browser. It’s the network’s fault.

Not a simple click remotely. Most likely in person session, but first, if you’re on a laptop, take it to a different wifi network and try to connect then let me know.

iPhone and iCloud are caught in a loop

Scotty, I updated all devices. I deleted the iCloud backup from the 1F5A5️. Regarding hard drive storage, my iMac has 32 gigs of photos. MacBook Pro has 18 gigs of photos. iPad Pro has 15 gigs of photos. iPhone has over 600 gigs, which seems to be the issue.

I have Photos set to optimize on all devices, but all goes back to the original issue of the photos refusing to sync and convert to optimize on my phone.


So you’d want to tread carefully here. Based on the information you’ve provided, it sounds like the problem is a communications loop of some sort between the phone and the cloud, specifically regarding pictures. In a normal situation, your iCloud space tells you exactly how much space is being used for your full resolution pictures and videos but the other devices have the option to “optimize” or abbreviate the resolution, therefore taking less space. For example, an average person in their 40’s might have 100 gigs of pics and video that sits permanently in the cloud but that space would be optimized down to say 8 gigs of space on the other devices.

I sent out an email about this topic a couple months ago where I mentioned I prefer that people who have enough hard drive space, store their pictures on at least one computer in full rez versions. In your case, keeping the originals downloaded on your iMac would be useful here. However, you mentioned that optimized is turned on on your iMac. If that is the case, we need to think this through a bit more. This would mean that the only place your pictures truly are would be in the cloud. And even in the cloud, they’re screwed up because of the communication problem between iPhone and cloud. This means we wouldn’t have a current reliable copy of your pictures to start over from.

This best way to move forward would be to first: make a backup of your photos regardless of the mess they’re in. The way one would do this would be to ensure there’s enough hard drive space either on the entire iMac drive or by pointing Photos to an external, then restarting with a new library on the iMac set to Originals from the beginning. After many many hours, you’d then have all 600 gigs of messed up photos on a local drive.

Second: After turning off syncing on your computer, you’d delete every photo from the cloud until you have no photos in your life in both the cloud and iOS devices.

Third: you’d make a backup copy of the iMac 600 gig library and then remove duplicates in that library, therefore bringing your library down to the more logical size of around 100 gigs or so.

Fourth: restart photos syncing and the healthy smaller library should now push over to all devices after many hours of reuploading the pictures to iCloud from the iMac.

Above all, you want to make sure you back up copies as you go along so you don’t lose everything. Time Machine doesn’t help a person who only has optimized checked. Time Machine will not back up something that was never there in the first place and iCloud doesn’t make a backup of itself.

Big project ahead it sounds like. But essentially, it seems like the phone and the cloud got into a revolving conversation and just started filling the other up with repetitive data. That’s my guess.

I'm out of iCloud storage space

I believe this all started when I was trying to get my Google contacts to sync with my Apple iCloud contacts. I ended up signing out of iCloud and potentially saving everything to the phone? 

Now I’m at capacity and my phone isn’t backing up. I’m ready to pay for your assistance, unless you have any magical Fix off the top of your head? 


Contacts alone wouldn't create so much space that would cause your iCloud space to reach over capacity. But by the looks of it, you have more backups than you need. Should be a simple fix. On your Mac do this:

Go to System settings: iCloud: Manage Storage and remove one or two backups. I predict you have more than 2. You really only need one per device. ie; iPad, iPhone. Select one or more older ones and delete.

The other thing to consider is why are those backups taking so much space? One of two reasons. Either A: they're just too many of them and you need to delete as stated above or B: you are storing your picture locally on the iOS devices which is unnessasary. iCloud already stores copies of your pictures so having them stored in their original format then asking iCloud to backup the device is redundant. So check that. On each device go to settings: iCloud: Photos: Keep originals or Optimize. You want Optimize.

Who faxes anymore?

If I am sharing info with family members, all with Mac or me addresses over our home wifi, is that considered secure…as secure as a fax?

Do you recommend any particular online fax service?

I would consider info that travels over your home wifi to be safe as long as you're using WPA2 or WPA3 encryption. Computer to computer data transfer isn't even utilizing the internet so there's nothing unsecure there either.

Faxing is an extremely antiquated technology and I would not consider anything about faxing to be safe. There are no security protocols associated with the act of faxing that I can even think of. The need for faxing has almost completely disappeared but I am sure there are a few people who still use it. Verisign (or e-signing) a document has taken the place of printing, signing, scanning, and re-sending a document back. PDFs can now even place your signature directly on a document without the need to print it out.

Lastly, the most unsecure part of faxing is that the end result is a piece of printed paper laying on a tray in someone's office. I would say that is extremely unsecure.

The only online fax service I even know of at this point is

Another device on the network is using your IP address.

A new mystery.  Just turned on my computer after a few days of being unplugged and this notice appeared.  I continued to open and was greeted by the same notice when trying to view new emails.

I rebooted the router and received the same notice.

I restarted the computer and received the same notice.

What should my next step be?

Thanks so much for your help!


This typically means your router is having trouble talking to all the devices in your house and it’s confused about what numbers it’s handed out. In other words, it’s given the same IP address to more than one device and now it’s confused itself. This does not seem to be the computer’s fault. It’s likely the router’s fault. The router is in charge of handing those numbers out.

First step: try restarting your router(s)

Second step: If that doesn’t work, you’d need to log in to the router and set the DNS refresh rate to a different time. The router hands out and checks on these numbers it deals out periodically. Every 24 hours, 12 hours, 1 hour, etc…. Sometimes just asking the router to check more often will resolve the issue.

Third step: You could also set a specific IP address to the computer. That would tell the router, “hey I want this number every single time.” Therefore taking the decision away from the router.

Fourth step: you could try just renaming the computer to a different name. (Found in the sharing preferences). That might be enough to trick the router into thinking it’s a brand new device.

In closing, this is not really something you’re probably used to dealing with and also not something you’d want to handle remotely. If it’s a large enough issue to you, you can schedule me in person and I’d be happy to assist. Otherwise, it’s not a major problem. More of an annoyance. After closing the message, the computer is usually assigned a new number anyway.

Website access forbidden

For some reason I am getting this message from a website I have always had access to until today…. Yesterday, I had to close down this site from my phone because I accidentally opened up the recording at a time of quiet and tried to shut off my phone real fast… could I have pushed something weird to cause this to lock me out of the website? How do I recover access??

While there’s not much information to go on here, I do have a couple of ideas. Either you’ve been accidentally redirected to a website that doesn’t exist, the original site has disappeared, or you have a bad website address in your browser history and every time to think you’re going to the correct one, you are getting pushed to the incorrect one.

Several things to try. First, try typing the website name out that you are exactly sure of. Don’t let the computer fill the address in. For instance, if you were trying to get to then you’d want to type it fully all the way to the last “m” in .com.

Secondly, clear your website history. This will all the browser to forget any previously misspelled domains. In Safari, you can do this under “History” in the menu bar, then choose “clear history”.

Lastly, it could be that if you’re using a bookmark, that bookmark needs to be updated as the web page may have moved locations and therefore the bookmark address may now point to nowhere.

There are many other things we can do to resolve it if these don’t help. I’m sure we can get to the bottom of it. If it continues to persist, feel free to schedule an online session and we can hit it.

Why won't my third monitor work?

I just bought a new MacBook Air. Why won't my third monitor show up?

The new MacBook airs only support one additional monitor.

Only MacBook Pros support multiple external monitors…

My camera isn't working

Scotty, I am having trouble with the auxiliary camera that I had to begin using after the internal camera on laptop broke.

I have had a weekly Teams meeting the past 2 weeks. In each case, I could not get an option for an auxiliary camera. As a result, whenever I went with the camera “on”, it was dark.

Not sure if is Teams or me. Not sure if Zoom would be an issue but I have not had a Zoom call recently.


First thing to check is to try using the camera with other software than Teams. For example, Zoom of course. You can just open zoom and go to settings to test the camera. FaceTime, or even QuickTime will allow you to record using the camera.

If the camera is unavailable in any of the other applications, it’s the either the camera or a setting related to the camera. But if all those other applications find the camera then it’s Teams. Be sure to quit each application before opening the next. Applications don’t like to share hardware when two are open using the same hardware.

If it's teams, check the following…

If you’re on the latest version of the OS Venture, go to settings, select Privacy and Security and make sure that you’ve allowed access within the camera area.

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Why isn't my computer on the internet?

The internet is off for one of my computers but the wifi signal looks good. Why am I not on the internet?

In wifi settings, go to Advanced. Find DNS. Remove any DNS numbers and replace them with and You should then seen Apply. Let me know if that resolves it.

Any idea what caused the problem?
Should I have seen DNS numbers?

When there are no DNS numbers in settings, that means that the computer is relying on the router to do that work. Sometimes a simple restart will resolve the issue. Restarting sends a request to the router to start taking to the computer again. The numbers I provided above are very useful and generic DNS numbers directly from Google. I often just apply those instead of using the router's (therefore your ISP's DNS numbers.)

Why can't I update my iPad?

Hi Scotty - this is not allowing me to update my iPads because it says it can’t be updated wirelessly. How else would I update an iPad ?


It’s very possible the current iOS version you are on is so behind that it can’t make that far of a jump. The dialog box is telling you you’d need a computer in order to make that large of a jump in operating system. You could either use your Mac or even the windows machine but the windows computer would need to be running iTunes. The Mac no longer requires iTunes to run updates on iPads. It’s done through the finder itself. Obviously the issue with that iMac is the sluggishness of the hard drive. But you could struggle your way through it on the iMac. I’d probably prefer that vs getting involved with iTunes on your windows machine anyway.

You connect the iPad to your computer, open a finder window (by clicking the happy face icon in the dock) then select the iPad on the left column of that window. From there, you’ll see an ability to update the device. That should do it.

Can I stop getting junk mail?

How can I reduce the amount of junk mail that I get?

There’s no real magic bullet to resolve junk mail other than the basic tried/true strategies. We all have it. Set junk to auto delete, never use the unsubscribe button on an email you don’t trust, in general, unsubscribe with caution, don’t cc people. Ask people never to cc you. BCC is the only way to go. If all else fails, make rules to junk things if nothing else works.

How do I edit contacts in Mailchimp?

I see all contacts in mail chip but could you tell me how to edit? I don’t have anything to mail now but could you possibly tell me how I would import etc. or whatever I need to do for when I do have something to mass mail. I think I know how to add contacts.

First, in Mailchimp’s webpage, select “Audience” from the left column, then select “view contacts”.

Next, select any contact by just clicking on the email address listed and you’ll be taken to the overview page. From there you can click “edit profile” and change the email or whatever you’d like from there.

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