Answers...

to commonly asked questions.

How can I get the email accounts off my old phone?

Just checking in with you about my son's ipad and phone. He is still getting my husbands emails and my contacts are still on his ipad.
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If you go into settings, you can see "Passwords and Accounts". From there, select the accounts that do not belong on the device and delete them by selecting the account, then sliding down to the bottom of the screen until you see "sign out". That should remove the email account as well as any contacts and calendars that are associated to that account.

Someone hacked my account. Please help.

Help! I traveled to Las Vegas and joined an open wifi network. Now my AppleID security questions have been changed and I can't get in. Can you change it back for me?
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I don’t any additional way to get access to an AppleID other than the same the public. Apple is very protective of people’s security and privacy so they usually make it difficult to gain access to someone’s AppleID if the party doesn’t know security questions, no longer has access to email address initially setup.

Have you contacted them through phone support? I do have this happen to clients who travel outside the US, someone hacks their account because they joined an open wifi network, then the intruder changes the answers to the security questions, password, recovery email address etc…

The only way to regain control of that AppleID is to contact Apple via Phone support and convince them that you are the actual owner. This sometimes takes around 40 minutes or so due to the fact that Apple has to take the position that the person calling in could be trying to hack the account themselves. Think ex wife, ex boyfriend, mad employee etc… There are lots of people who try exactly that.
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