to commonly asked questions.

August 2022

Logging in to your AppleID on an iPod touch

Can you remind me what to look at on my daughters iPod to turn on cloud service so her photos port over?

On the iPod touch: Go to Settings then at the top she may already be logged in to her Apple ID. If so, touch her name and on the next screen touch the "iCloud" setting. From there you'll be able to toggle on/off Photos. You want iCloud photos turned on and most people check "optimize iPhone storage".

If she is not logged in to her Apple ID under settings, you'll obviously want to do that first.

Why won't my music sync to my phone?

Why won't my music move over to my phone?

First thing I would check is to compare the song's purchase ID to your current Apple ID. Almost everyone has more than one AppleID in their lives so it's not uncommon to see songs from different AppleID's through the years. To find out this, select the song in the Music app and right click to "Get Info". Then select file. The next window will show what appleID purchased the song. If this is the same as your current AppleID on your phone, then the problem lies elsewhere. But there's where I'd start.

Why won't all my songs transfer over to my phone?

I can not put a “playlist” I’ve put together on iMac on my phone. Out of 12 songs it will only transfer the first 3

it may be caused by lack of permission of the song. In other words, if the song was purchased under a different ID than the one your phone is logged into, those songs would not transfer. The problem could also be caused by the music file type. Say if they were .wav files as opposed to .mp3 for instance. There are other reasons as well. These are just the first two that come to mind.

How do I use a google calenar on a mac?

How do I put something on my apple calendar that is not connected to google sync. I think I just add and use gmail account. Is that right?

If so, how do I change the color?

Ok, pretty big question so here goes:

Apple's calendar program will absolutely sync with your google calendar so there's no need to have to go to to check your calendar. To ensure your google calendar is flowing into Apple Calendar, go to system preferences/internet accounts the select the google account for which you want calendars, and check the box on the right next to calendars.

Next, go into the Apple Calendar (if it's not in the dock already you can find it in the Applications folder) and check the left side to see the new google calendars have started to appear. It may take around 2 minutes for all events to populate. Keep in mind, just as in Apple email, your calendar will have a default. Which means if you go to add an event, one calendar will be the normal one. To check which calendar you have set as your default calendar, go to preferences (located under "Calendar" in the menu bar right next to the apple in the top left corner of your screen.)

In my opinion, it's not a good idea to leave it as "selected calendar" as you sometimes end up with events in calendars you didn't mean to put there.

As for colors, the way calendars work across all platforms is that colors are assigned to a specific calendar, not to individual events. In other words, you color an event by what calendar it's assigned to, not to the event itself. This means all your holidays will be one color because they are the holiday calendar, all your carpool events will be the color of the carpool calendar, and so on.

Lastly, keep in mind that each google account can have calendars. iCloud can also have calendars. So there's a good chance you have some calendars showing in your Apple Calendar program that you don't care about.

In my example above, I have unchecked certain calendars as to not clutter my daily view. You can see that I have iCould calendars and google calendars. Apple will also use Siri to look into your mail to find potential events then automatically add them to your calendar. "Siri Suggestions". I normally turn these off.

If you have any difficulty working your calendar integration into Apple Calendar, feel free to schedule an online remote session and we can work it out. Hope that helps.

Can you erase things off the internet?

I was wondering if you had the capability of erasing things from the internet? I know this is an odd question but a friend's ex husband is running for office and let’s just say his views do not line up with hers and she would like to distance herself as much as possible. Perhaps you know someone who can help if this is not your expertise.


I do get this question often and the answer is no. Don’t let anyone sell you any service that says they can do this. The internet is forever no matter what anyone tells you. There are of course, limited things one can do such as close social media accounts, but it is impossible to remove the historical fact that something was posted on any number of sites. If this WERE possible, every person ever having run for anything in the last ten years would be perfect citizens.

Am I out of space?

keeps trying to update with macOS Monterey…but can never complete. I don’t think this mac has enough space….anyway, what do i do and how do I download the latest security upgrade from Apple?

Not enough space is very often the reason one cannot complete updates. To see how much space you’re currently using you can go to “about this Mac” under the apple in the top left corner of the screen then select “storage”. Generally, you’d need about 30+ gigs available in order for updates to run comfortably.

In this same area you can check what version of the operating system your running as well. Going from one OS to a newer one does take a lot of space. Catalina to Big Sur to Monterey to a few months away called Ventura.

Let me know how much space you have and what OS you’re on.

Which hard drive to get?

Hi Scotty. I’d like to order a MacBook Pro/M2. From what you’ve seen of my activities, do you think I can save some $’s with 256 GB SSD vice 512GB?

ersonally I would avoid getting a 356 drive. 512 minimum these days in my opinion. I run into too many people who are out of space on 256 even just as minimal users.

Which MacBook pros support the most external monitors?

Big question, how many monitors will it support with a docking station and on the computer its self? I had an on line conversation with a Appletech rep who answered 2 with external connectons. I didn’t feel like going through the sales pitches to get another question answered. I would like three monitors. I wonder if there are two hook ups to the docking staton and another to the lap top? I believe you told me you had three and the CPU can support five?

The MacBook Pro 13" M2 only supports one external monitor…

MacBook Pro 13-inch - Tech Specs - Apple

The MacBook Pro 14” M1 (M2 not yet available in the 14”) supports 2 additional displays at 6K or 4 displays if you get the M1 Max chip. The four displays would be 3 running at 6k and one running at 4K.

MacBook Pro 14- and 16-inch - Technical Specifications - Apple

Any docking station is not going to add more monitor capability. That is driven by the graphics portion of the M chip. There are external graphics card adapters one can purchase but I avoid those.

Application cannot be found error

Links I click on are telling me the application can't be open but they're just normal links. Not related to applications. Error 10673

Try first going to system preferences under General and changing the default browser to Chrome then try the links again. The links should behave normally at the moment. If they do, switch the default browser back to Safari and try again. Just toggling the default browser may resolve the issues.

If that doesn't resolve it, let me know. We can take further action. This is a known problem in MacOS lately. Seen it several times.
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