to commonly asked questions.


Sonos not recognizing wifi and new wifi installed

My Sonos doesn’t recognize my new WiFi. Any thoughts? 


When we changed your router system and created a new wifi name we had to go around to each device in the house (your smartTVs for example) and tell them there's a new network in town and to join it.

The same thing must now be done with the Sonos. The Sonos software can do this. From the Sonos website:

Make sure you have the latest version of the Sonos app on your iOS or Android device before continuing.
  1. Open the Sonos app and wait while it searches for your Sonos system.
    • If the app shows “We can’t connect to Sonos,” tap This isn’t working.
  2. Tap More Options, then Update Wi-Fi Settings.
  3. Follow the instructions to connect Sonos to the WiFi network.
If you’ve already wired a Sonos product to your router, go to Settings > System > Network > Wireless Setup instead.

More info at:
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