to commonly asked questions.


iPad won't restore.

iPad, still no luck. It keeps trying to restore to no avail. I’ve gone through the sequence multiple times and I keep getting the first pic on the iPad. Then I’ll try again and it goes through Extracting software etc, and I get this error (second pic). Thoughts?


When the iPad is in Restore mode you won't see anything on the screen. It should be completely blank. If you are seeing that message on the iPad in the first image, that means it's not in restore mode. You can try restoring from a different computer. That sometimes does the trick. iTunes is most likely up to date so that's shouldn't be the issue. It's a modern iPad so the software is still available. Try a different cable. You need to use an official Apple cable. Third part cables don't always work due to restrictions Apple puts within its cables. (dirty trick they use to make other companies license their tech)

You could also try setting up a test user or use the guest user and try to restore from there. If none of those are successful, then you could ask the Apple store restore it. It's extremely rare to see an iPad/iPhone that cannot be restored. I almost never encounter an iOS device that can't be restored. The most common issue I find is that people can't turn off the old iCloud account that was previously logged in prior to the restore. (not the case here)

My music is only on my iPhone.

My old library with all music is still on my phone and iPad. Is there a way to get it restored to the computer? I hate to do a backup that might erase it all. Or do you still have the back up of my old iTunes file?

In regard to your iTunes issue, a couple ways to resolve. I do not keep people’s data after returning their machines so I don’t have a copy of your music library. So here are a few ideas:

You can use a time machine backup to pull over the entire iTunes folder from a previous date and replace the current iTunes folder on your local hard drive. All that iTunes needs including playlist files, music, movies, and tv shows is included in that folder so restoring an older copy would work.

If you feel that music you are trying to get onto your computer only exists on your iPad/iPhone, there are programs that allow you to remove copies of the music from an iOS device. Apple doesn’t support this directly as it goes against copyright law they have to live within. Before taking this step however, I would persue moving a copy of the iTunes folder from a previous time machine backup. Send me your thoughts and I’ll give additional feedback.

There are additional things to consider including whether you want to merge current songs with previous ones only in a past iTunes library, which version of playlists you might want to preserve etc...
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