to commonly asked questions.

Recovery Mode

Why can't I restore my iPad

3) Trying to Restore iPad. Gets into iTunes and hangs on this screen forever, while the iPad is still at the black apple on a white screen and no progress on the bar being shown.

Screen Shot 2019-08-11 at 9.12.19 PM

One of the bumps in the road I often encounter when restoring iOS devices is the fact that after a couple minutes of inactivity, the devices falls out of Recovery mode and back to it's problem state. This happens if the download within iTunes is taking too long. So when iTunes is ready to update the device, it can't find it in recovery mode anymore. The good news is that once the software has been downloaded from the internet, you don't have to wait again so putting the device back into recovery mode usually allows the process to continue.

Note there is a difference between restarting or reseting the iPad vs. putting it into recovery mode. Entering recovery mode is done by holding both the home button and the volume up button until the device shuts off, then lifting off the volume up button after a couple seconds. You'll know you were successful when iTunes gives you a message "we've detected an iPad in recovery mode".

90% of the time, that will solve the issue and allow you to continue to restore the device.

Firmware update failed during install. Big problem

I have two of them. both doing the same thing  I know they are not NEW but i don't like the new one its smaller and i type very fast and make too many mistakes. The space bar sticks and two other keys don't type I can probably take it to the apple store. last time i did they just handed me two keyboards from the secret space behind the door  ;-)  Thanks Scotty i sure enjoy your pages of info

I'm not sure what your question is.  If you are having trouble with your keyboard it may be covered under the computer's original warranty.  The only thing I could tell you would be to check with Apple.  You may also try zapping the parameter ram as one of our users discovered during a town hall session recently who had the same problem.  To do this, hold down the P+R+command+Option keys at start up.  Wait for the chime then continue to hold down the combination of keys.  Let the computer restart with a chime 3 times then let go.  The key functions missing before may return.  Worth a try before a trip to SouthPark.  If the issue is physical then resetting the parameter ram will not help.
This image is a theme.plist hack