to commonly asked questions.


You erased my browser history and now I don't know my passwords

Since meeting with you on Friday every time I try to enter one of my sites it will not let me in. My saved passwords are rejected. It tells me to search encrypted …. I cannot get into my credit card or major accounts I use for clients furniture. I have no idea what you might have tried to correct to trigger this other than when you erased history.


The only thing we did was clear your browser history. This was necessary in order to clear the history of Spanish content that had been appearing. It is very common for computers to save passwords to sites more than once therefore keeping a record of both the correct one and incorrect ones having been changed in the past. I would be happy to assist with going through the specific websites you’re trying to log into and help rediscover the correct passwords for each site. No websites have changed any of your data or passwords. We just need to make a list of the correct passwords.

Passwords are one of the most tedious issues we deal with on our computers. We often have so many, requiring so many different variables, it’s hard to keep up with them. I like to keep a clear five column spreadsheet of all accounts, usernames, passwords, notes, and notations for when the last time a password was changed or verified.

Re entering email passwords after a Keychain reset

I am having a similar problem with one of my mail accounts.  I am not receiving emails in that account and it is asking me for a password.

After a keychain reset as I think you have done recently, you'll be asked to re enter your passwords of various accounts. Your email accounts are included in this. Should be simple to solve. You can re enter your email passwords in a couple of different areas. Let's try system preferences first.

Under the black apple in the top left corner of your computer, choose System Preferences. Then select Internet Accounts. Click on the email account you wish to re enter the password to on the right hand side. You should see a drop down to re enter your password. That may do it. If not, let me know and I'll give you another way to enter your password to an email account.

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I tried your fix - it didn’t work.

The very first thing you want to do when troubleshooting email password problems is first make %100 sure the password you think is correct, IS correct. To do this go straight to the source. If you're using gmail, go to and log in from the webpage. If you're using Yahoo, go to and log in from the webpage. If you're using iCloud, go to and log in using the webpage, and so on.

After you've proven to yourself you know the password proceed:

The next place to re enter your email passwords can be found in your Email program's preferences. Open up your email program. (I call it the stamp). Probably in your dock.

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Open Preferences from the "File" drop down menu at the top.

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Select Accounts, then the email account on the left. Then "Server Settings" across the top area.
Enter the password for both the incoming and outgoing settings.

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If you don't see those choices you will need to do the following:

Select "Server Settings" then edit SMTP Server List

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Then enter the password here for the respective account.
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If that doesn't work, there may be other issues at play, or something very obvious we are simply missing. If this does not work for you, send me your email and pw and I would be happy to troubleshoot it further for you.

My email won't go out. Please help

Scotty, my email is not going out. It's stuck in my inbox. What should I do?

You most likely changed your email password recently. When you phone prompts you to re-enter the email password, it fills the new password in both the incoming and outgoing server settings. However, when your computer prompts you to enter the new password it only fills it in for the incoming server settings. Therefore, you're outgoing settings remain incorrect.

In mail, go to the menu bar and select "preferences".

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Next select Accounts across the top of the window and click on the account you're trying to send out from. Now select Server Settings and toggle the Outgoing Mail Account to reveal the outgoing servers available.

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If the account in question is a gmail account then you may see "Google" as one of your choices.

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Try that first. Close the window. Quit mail and restart. Try to send your mail. If that doesn't work, continue on.

Sof if that didn't work select "Edit SMTP Server List" from the choices.

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Enter in the correct password there. (IMPORTANT: you may want to go to and test your password there first to ensure you are trying the correct one).

Close the window and try again. If that doesn't work, it would be best to go to system preferences, internet accounts and delete the account and re add it. The computer would then do all this for you automatically. But you'd lose your outgoing email.

What's my Admin password?

My flash drive is out of date and I’m being asked to download a new version.  It keeps asking me for my administrator user name and password, but we never installed one on this computer.  What do I do?  Again, it’s a MAC.  

I think you are referring to Adobe Flash and not a flash drive. And yes, the computer asks for your username and password when installing an updated version of flash. Every computer has at least a username. That is most likely automatically populated when the prompt appears during an install. However, the password is not. This is part of the reason Macs are very secure. In order for anything to install, your username and password are required. Now, if a password was never assigned then you can try leaving the password field blank and just hit enter. If a password was created then you may have created a password hint. If a hint was created then that hint will appear after you’ve tried to enter a password 3 times. Hope that helps.

I forgot my gmail password

Scotty, I need help with the following:

1) Time Machine Backup says "Backing up 855,255 items  2.59 GB (and growing) of 62.55 GB

2) "Airport Utility was unable to find any Airport wireless devices. Make sure the Airport wireless device you want to set up is plugged in  and in range of your computer, then click rescan to try again." Does this relate to the WiFi I set up for my wife's former laptop and her current iPhone 4? Her phone is on and connected to the WiFi but hitting Rescan gives the same unable to find message.

3) The Time Machine On/Off window is currently set to "OFF" and says Available 924.9GB of 931.2 GB. Oldest and latest backups are blank and "Backing up is presently at 6.1 GB (& growing) of 62.6 GB

Does it matter that the P/N printed on the box for the Seagate drive is quite different from the P/N on the device? 1D8AN5-570 v/s 1D8AP8-500

I've not yet seen the Seagate Dashboard depicted on their Quick Start Guide.

1.  The time machine backup sounds like it's doing exactly what it's supposed to.  Backing up your data so the message saying "backing up 855…etc…" is a good thing.

2.  The airport utility is used to manage apple wireless devices like an airport extreme, airport express, or time capsule.  I'm not sure if you have one of those or not so I can't really address the number 2 question at the moment.  

3.  The time machine window should be set to "on".  

The P/N number is irrelevant to how your seagate drive is used.  I wouldn't worry about that number.  

You should not use a "Seagate dashboard" to manage your backup drive.  Every drive comes with very poorly designed software that each company thinks you might use.  I never use them.  I trust Time Machine so letting the operating system do the backup work is always best in my opinion.
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