to commonly asked questions.

My email won't go out. Please help

Scotty, my email is not going out. It's stuck in my inbox. What should I do?

You most likely changed your email password recently. When you phone prompts you to re-enter the email password, it fills the new password in both the incoming and outgoing server settings. However, when your computer prompts you to enter the new password it only fills it in for the incoming server settings. Therefore, you're outgoing settings remain incorrect.

In mail, go to the menu bar and select "preferences".

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Next select Accounts across the top of the window and click on the account you're trying to send out from. Now select Server Settings and toggle the Outgoing Mail Account to reveal the outgoing servers available.

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If the account in question is a gmail account then you may see "Google" as one of your choices.

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Try that first. Close the window. Quit mail and restart. Try to send your mail. If that doesn't work, continue on.

Sof if that didn't work select "Edit SMTP Server List" from the choices.

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Enter in the correct password there. (IMPORTANT: you may want to go to and test your password there first to ensure you are trying the correct one).

Close the window and try again. If that doesn't work, it would be best to go to system preferences, internet accounts and delete the account and re add it. The computer would then do all this for you automatically. But you'd lose your outgoing email.
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