Answers...

to commonly asked questions.

iCloud Drive

Where did my iCloud documents go?

I tried to open the files I keep in the I Cloud drive on my desktop yesterday (I keep all of my Excel documents, word documents, and many pictures in the file) and the drive was empty. I opened the I Cloud screen and checked the I Cloud Drive box (picture 1) and for the past day and 1/2 the screen in the second picture has been showing.

The I Cloud Drive worked fine before you came on Friday so I think something must have happened while you were here. Perhaps a setting was changed????

Can you help me with this over the phone ASAP? I use the files in the I Cloud Drive daily.

My photo albums starting moving to my I Pad and I phone yesterday. It took 3 days which was surprising to me, but so happy that seems to be working. I need to move some professional photos from a folder in the I Cloud Drive (which I can’t find) to an album in Photos.

___________

Ahh, I recall. Remember we logged out of your husband's account to log into yours. this was nessasary in order to allow your pictures a chance to sync. However, in doing so, we removed the documents from your computer that were living in his iCloud account. The documents and other files are not gone. They're still in his iCloud storage area. You just don't have access to them within your user. A few ways to solve this:

Choice 1: relog into his account and drag the files you want into a different folder then log back into your own. (this is a bit painful.)

Choice 2: Log into his iCloud account using icloud.com and download the files you want via the web browser. You can then store them anywhere you'd like.

Make sense? I can help with the large moving but if you just need a few files for now, for your work, you can use choice 2 in the mean time.

iCloud Drive desktop documents sync

Apple has been chasing the success and functionality of Dropbox for some time and their latest iteration, iCloud drive, is not an equal either. I do not recommend using desktop and documents sync. Like Filevault, they are trying to get you to implement it by default but it turns things into a big mess. For 20 years your desktop and documents folder have resided in the Home directory. Now Apple makes those folders invisible and places aliases into the iCloud directory. This means if you don't see that coming, you'll most likely be very confused as to where everything went.

I get a lot of complaints "where did all my stuff go?" This also causes your desktop to continuously sync with the cloud which means you pay a price in performance. If you are working locally on a project that lives temporarily on your desktop, as many of us do, now the computer is split between syncing to the cloud and you working on the file. Imagine trying to cut video that lives in the dropbox folder. Not a good way of doing things.

Apple will continue to improve iCloud functionality and it will most likely surpass dropbox at some point, but for now, stay away from it.
This image is a theme.plist hack