Answers...

to commonly asked questions.

covid

Can you solve wifi issues remotely?

Can you solve our wifi issues without coming into our house? We have apple routers and we don't know the passwords.
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Looks like I won’t be entering homes for quite some time so if the apple router issue continues to be something you’d like to resolve, we CAN most likely solve it remotely but it would require some patience on your part. It would sort of be like me throwing darts with my eyes closed. It can be done but will be a little frustrating for you. I just wanted to set those expectations ahead of time.

In regard to a password, the password to your apple router(s) would either be the same password as your old wifi network or the word “password” itself.

Are you doing data transfers during COVID and how big a drive do I need?

Last year when we got this one, you helped take stuff off one and put it on the new one and cleaned up the old one for my son.... can you do that again for the new one we get for my daughter ? Also, I’m not sure how to get it since the Apple store is closed. Do I just order it on line? I’d get exactly what we have now- Mac air but I remember I had to exchange this one initially due to lack of space. So I got 38 ??
Can you please tell me what to order and do you still do the set up like you did last year?

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I’d be happy to get the data transferred over for you from the old computer to your new one. When you’re ready, you can schedule a dropoff/pickup on my site using the link below. I am not currently entering homes but I am picking up and dropping off computers while we remain in phase II covid. Other than that, I am working exclusively via online sessions using Zoom. Once I pick the computers up, I’ll probably have some questions regarding passwords, AppleIDs etc so we can discuss over FaceTime or phone call. Then I’ll try to have the computers back to you by the next day. Usually about 24 hours turn around.

Ordering online via apple.com is the best option in my opinion. Yes space is defiantly a problem when people buy new machines. They tend to buy a smaller hard drive than they actually need. To find out the size of your current drive and how much data is on it, you can go under the black apple in the top left corner of your screen and choose “About this Mac”. From there, you’ll see “storage”. Select that and it will tell you the actual size of your drive and how much data is currently on it. For example: 1TB drive with 300 gigs used.

After you’ve seen that information, you will want to choose a drive that is at least equal to or greater than the one you have. I’m guessing that you may end up with a 512 gig hard drive but I honestly don’t remember the details of your computer. You are welcome to tell me the size once you find it then I can make a more specific recommendation for you if you’d like.

battery replacement during COVID

I need to get these batteries replaced in these 2 MacBooks, any recommendations on how to do that?
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Apple store would be the way to go on battery replacement in my opinion. Since the apple store is closed or limited service, you’d maybe have to mail them in via their AppleCare line. Not pleasant.

When will you be doing in home sessions again?

I need help at home with our wireless network. when will you be visiting homes again?
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Hoping to start in home sessions at phase 3. Unfortunately NC COVID cases aren’t improving right now. I am limiting to online zoom sessions and pickup/dropoffs of data transfers. Except for printers, and wifi networking, almost everything else I do support wise, I can accomplish via remote session.

Are you still working onsite during COVID?

I really need you to come to my house. Can you make an exception for us? We are all healthy over here.
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I’m still stuck under the Meck. COVID order. I’m hoping after May 8th things will lighten up but the shelter in place orders will be lifting in phases. Not sure what phase my business will fall under but I’m thinking I’ll be able to start working back on site in phase 2. Until then, as my business is non essential, I'm stuck only able to work remotely.
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