to commonly asked questions.


What are my choices for word processors?

Hi Scotty,  
Since I have all Apple devices, do I ignore this?  

Or do I have Microsoft apps that I must agree to “terms of use?”  Is that how it came to my gmail?   John has an ancient Toshiba laptop he uses (rarely)for news from the local Charlotte Rifle and Pistol Club - that he could actually get on his iPhone gmail.  Other than an internet connection, he doesn’t use any apps.
Many thanks again for your time yesterday and invaluable help!

Screen Shot 2019-07-09 at 1.46.11 PM

Legally they are just letting everyone know their terms of service has changed however the bigger concern here is whether you are paying for a Microsoft subscription you may not be aware of. There are several different word processing methods/apps out there.

Microsoft Office: Word, Powerpoint Excel
Apple’s version: Pages, Numbers, Keynote
Google’s version: Google Docs, Sheets, Slides (remember Google’s versions are web pages not stand alone applications)

Apple’s and Google’s word processors are free but Microsoft requires a subscription. You may be paying for a subscription to use Word on your iPad. You can check your subscriptions in the iTunes and App Store settings or find your microsoft account within the Word app and try to log in at to manage your subscription there. It just depends on how you subscribed. Through the App store or directly through Microsoft?

How do I remove Google search items?

Do you know how to have items removed from google searches? 

Depends on what you mean by google searches. If you are hoping to remove one item you have searched for then you can accomplish this a few different ways. You can clear your search history from within the browser you were using however if you were logged in to your google account while using that browser then Google also has a history of searches you've done and you would have to go into Google's settings to clear that. Once logged into your Google account you can go to Web and App Activity and manage your search history from there regardless of the device you used.

However, if you are asking a broader question like how to remove information from being found on the web through a search, then No. Once information is out on the web and Google has indexed it (which happens almost nightly) it is basically preserved forever and can be found for years to come using tools like even after it's been removed from its original source.

Note: just because you clear your history or remove one search word does not remove the fact that Google now knows you are interested in that word. They will use that information to target ads specifically toward you. Keep in mind that Google is 100% an advertising agency. Their revenue depends on ads. They make products like maps, youtube, search, google earth, all to sell ads around. The more they know about you the better targeted their ads will be. Facebook operates in the exact same way. So if you randomly search for tomato soup, expect Campbell's ads for the coming months.

Google File Stream wants full access

I keep getting this message any idea what I should do?


Several months back, Apple implemented additional security protections to the Mac that now require a few more steps for programs like dropbox, zoom, google drive and so on to have access to your computer. Drive file stream is the evolution of Google Drive for business.

Open System Preferences (under the black Apple in the top left corner of your screen)
Go to Security and Privacy
Click the lock in the bottom corner to allow changes to be made in that window.
Find the item in the list to the right and click the box.

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If that doesn't work next thing to try:

You may want to try reinstalling The Google Software related to File Stream. Here's how to from Google:

Delete Google Drive for Mac
Important: Before you uninstall Google Drive, close or quit the application.
  1. Open Finder.
  2. At the top, click Go nHFGZ_9xjCh-mP83zMzXQVJF5VYf2n6kwoBIxB2zv3V4VPT4gNTtBye8lYznogLqLPY=h18 Applications.
  3. Right-click Google Drive nHFGZ_9xjCh-mP83zMzXQVJF5VYf2n6kwoBIxB2zv3V4VPT4gNTtBye8lYznogLqLPY=h18 click Move to trash.
  4. To continue syncing your files to your computer, install Backup & Sync or Drive File Stream.
Optional: You can also delete the "Google Drive" folder in your home directory.

If that still doesn't do the trick then you may need to get someone like myself involved to remove files at a more root level that could be causing the issue.

By the way, here's an additional helpful comparison provided by Google explaining the differences between File Stream and their home version "Backup and Sync" which is a terrible rename of "Google Drive". Compare Backup and Sync & Drive File Stream - Google Drive Help

SEOs...legit or snake oil?

The screen on my Mac laptop broke last night. Looks like someone tried to pick it up by pinching the screen and back.  Is that fixable or am I in the market for a new computer? 

While anything is fixable, the display is the most expensive part of the computer. If you take in to consideration the age of the computer, it's possible your best option is to not repair due to the cost.  The data is most likely completely fine and safe on the hard drive but I’m sure you were backing up anyway. Right?!!! You could always just plug a second monitor up to it and convert it to a “desktop” computer with the monitor from that point forward if you’re not yet ready to purchase a new machine.

Google Docs to the rescue

Hi again,
I was able to transfer all the info from my external hard drive, but now I keep getting the following message. What does this mean and how do I fix? Thanks Scotty!!

Screen shot 2011-08-15 at 9.16.09 PM

I’m a believer that about once a year it’s not a bad idea to erase and reformat your time machine drive so this would be a good opportunity to do so. I can help you on Monday’s during Town Hall of course or you can schedule me but if you want to be brave then you can open disk utility, select the Time Machine backup drive and select erase. This will bring the ™ backup back to 0 days. HOWEVER, if you have other data stored on the external drive beside time machine data, (which I don’t recommend) then do not erase the drive.

It’s also possible that you’ve outgrown your external drive. You always want your external (target disk) to be larger then your internal (source disk). But it’s more likely that the external drive is just full of data and needs to start over.

Using iCal with Google Calendar

just a heads up re: the message we are getting that time machine won't back up; it goes like this:

"This backup is too large for the backup disk. The backup requires 254.10GB but only 213.55 GB are available.

Time Machine needs work space on the backup disk, in addition to the space required to store backups. Open Time Machine preferences to select a larger backup disck or make the backup smaller by excluding files."

As I said before, I think it's not a bad idea to completely erase the time capsule drive and reformat it once every couple of years.  It's not recognizing the backup image that's already there as merely being a continuation of the backup you would like to just add to.  I've seen it before and I think the best answer, in this case, is to erase the drive and start over.  Not uncommon. Especially considering your drive was replaced and it’s very possible the computer’s name is now different.

Contacts not syncing to Google


Before I do the clean install, please confirm the steps below:

  • Back Up on Time Machine
  • Using the 10.5.4, choose "Erase and Install
  • "Format disk as" dropdown menu to set the formatting options to "Mac OS X Extended (Journaled)."
  • When the "Erase and Install" is complete, I will choose transfer from a Time Machine back up

Is there anything that I am missing?


Couple of things: Once booted from the disk if you choose to erase and install then there’s no need to use the disk utility from the drop down menu as the drive will be reformatted without doing that.

After you have restored from your time machine drive, be sure to run your software update before opening anything. Run it a couple of times to be sure you’ve gotten all updates. Some application’s data on your TM backup will be expecting 10.5.8 so make sure you’re up to date.

That’s all. Good luck.
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