Answers...

to commonly asked questions.

Application cannot be found error

Links I click on are telling me the application can't be open but they're just normal links. Not related to applications. Error 10673
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Try first going to system preferences under General and changing the default browser to Chrome then try the links again. The links should behave normally at the moment. If they do, switch the default browser back to Safari and try again. Just toggling the default browser may resolve the issues.

Screen Shot 2022-08-10 at 6.09.00 PM

If that doesn't resolve it, let me know. We can take further action. This is a known problem in MacOS lately. Seen it several times.

Can't make changes to my child's parental controls to log out.

I went thru the steps we discussed and, though I can now view the Apple ID settings, the sign out portion is still greyed out “due to restrictions.” Do I need to turn off Screen Time for that family member completely?
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From Wife’s phone you should be able to go to Settings/Her account name/Family Sharing/Screen Time/Child’s name/ the select to turn off screen time. Then on child’s phone perhaps turn off then back on again and you Should be able to make changes. Let me know if not. You could also send me a screenshot of the setting that’s still greyed out. Or just take a pic with your own phone.

Time Machine seems very slow.


Seagate is finally downloading. Tells me it will take 14 hours for first completion. That seems impossible. I feel like there is some corruption. Promise this is last message.

Any suggestions are appreciated.


Screen Shot 2022-07-14 at 2.14.06 PM

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In the last couple years, Apple has locked out other programs from having full access to things so something like Grammarly may hit a wall when the Apple Operating System blocks it from certain functions. That screen shot seemed to indicate that Grammarly was asking that you grant it permission for time machine use. That could have been why it took so long to complete. If you continue to have issues, you can schedule remotely and we can look at permissions issues within System Preferences. There may be something there slowing Time Machine’s process down.

Alerts on the mac bothering me

had a Zoom radio show interview again last week and got several alert “dings” in the middle. Luckily, this hasn’t happened before! I can’t let this happen again. I need to turn off all sound notifications on my computer going forward. I have a very important Zoom Podcast on Monday and really must address this. Can you advise me how we need to proceed?
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All notifications are handled via the Notifications area in system preferences. If you can remember what type of alert you saw, ie: calendar, email, iMessage, etc.. then you could go into system preferences, select Notifications, find the corresponding service, then disable alerts completely for that specific service.

I don't want to subscribe to Office.

I don’t like pages and want MS Word on my MAC but don’t want the subscription.

I’ve read there were issues with installing MS Word 2021 purchase for Home and Student.

What are your thoughts?
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Three Office plans:

1. Subscribe for multiple computers $99 a year. (Up to 6 computers) Includes Outlook (which no very people use on a Mac), Mobile iPad versions of Office, and One Drive space (which you don’t really need if you already use iCloud Drive or Google Drive or Dropbox.)

2. Subscribe for 1 computer $69 a year w/ all the same as above.

3. Buy it outright for $160 with no upgrades. Also none of the above add-ons. Microsoft doesn’t want you to use this option because they make more money off of you if you subscribe. So they try to dissuade people from this option by removing the above mentioned. Most people get along just fine with the buy-it version. Only major issue would be if you wanted to use it on more than one device. Only issue is that they sort of hide this option on their site. You have to dig a little to reveal it.

I’ve not run into any issues installing Office on a Mac recently at all and I do many installs a month. Maybe when the first M1 chips came out about 2 years ago but nothing lately at all.

Which laptop? Buying advice


I am going to purchase a new laptop and give my oldest daughter my MacBook Air (I have the 13 inch 16 GB 2020). I would like a bigger screen and am looking at the 14 and 16 inch MacBook Pros. Do you have thoughts on which one is a better computer? Do you recommend purchasing it directly from Apple? I do not travel much with mine; I most often use it sitting at my desk. I mostly use it for emails, Slack communications with my work group, photos and videos, zoom calls. I am planning to purchase it in the next few weeks and would then like to set up an appointment with you to transfer everything to my new computer and clear out this current one to give to my daughter when she comes to visit in early August. I’d love your thoughts,
thanks,


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Between the 14 and 16, both are equal in terms of speed. Apple didn’t limit the 14” in power this time around so either would be a great choice. Just be sure you purchase the appropriate amount of hard drive space on your new computer. So many people buy too small a drive and can’t fit all their old data onto it. In general a 1TB is usually a good bet. But to see exactly how much space you’re taking up on your current computer, go to the apple in the left corner, choose “about this Mac” then select storage. It will tell you how big your current drive is along with how much data you are using.

One thing to consider is possibly purchasing a second monitor down the road. It doesn’t have to be an apple monitor! Just any nice monitor will connect to your laptop and give you double the screen space. Then when you want to travel, just unplug it and take it with you. We can discuss the pro’s of that some time.

What does this message mean?

I ordered the hard drive you recommended and got the cord fixed. This morning when trying to backup computer this is the message that appeared. I have no idea what this means. The back up isn’t starting.

IMG_479v5

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Every hard drive comes with its own (crappy) software. I usually erase the drive before using it with time machine. However, time machine will do this for you. Open system preferences, go to the time machine pane, then choose select backup. Once you select your new drive (as long as it’s plugged in) it will reformat it for you, therefore removing all the garbage software that came with it.

How do I scan?

Ho do I scan?
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It's better to use the built in software that comes on the Mac rather than trying to use the scanning feature directly from the computer.






1. Search your computer for "Image Capture". It comes on every Mac and you can find it in the applications folder. You can also use the spotlight search tool (the magnifying glass in the top left corner of your screen) to search for it.

2. After you've opened Image Capture, select the scanner you'd like to use on the left column.

3. If you see a button in the lower part of the window that says "Show details", click it to see more options on the right. If you now see a button that says "Hide details", you're on the right track.

4. Using the options on the right, you can make choices like whether to scan from the feeder or the glass, what quality you want the scan to be, where you want it to go, what you want to name it, etc…

5. Hit scan.



If you are just trying to make a copy of a document then use the printer itself. But for Scanning, it's best to just use Image Capture from your computer.

Graphics card not switching on Macbook Pro

Why is Photoshop telling me I don't have enough video ram on my 2015 MacBook Pro?
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Here’s what I think is going on…

Your computer has 2 graphics cards like all MacBook pros of that era. The reason for two graphics cards was for your computer to be able to save battery life while on the go by using a less powerful one, then when plugged in, your computer could switch to the better one.

In Catalina (your current OS) this setting to enable graphics card switching was found in Energy Saver settings in system preferences. After Catalina…Big Sur and now Monterey, this setting has moved to “Battery”.

I’ve asked the computer to prefer only the more powerful card since you are plugged in most of the time but it’s not making the switch as it should. (usually requires a log out or restart to take effect.)

Therefore when you open Photoshop, it’s telling you “hey, you’re using the lower power graphics card. We want the more powerful one”.

Since this is not happening in Catalina, I suggest when you’re able, update the OS to the latest version of MacOS Monterey and after the update is complete, go into System prefs and then into Battery and uncheck “automatic graphics switching”. Restart and theoretically, the problem should be corrected. More info here:

Set graphics performance on MacBook Pro - Apple Support

Catalina was never great at the auto switching of graphics cards so I have higher hopes that the later OS will resolve this. Let me know if you have any questions.

Should I move to google's offerings for my business?

Should I move my business over to Google's webmail and google docs as opposed to Word and Apple Mail or Outlook?
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That’s a pretty big step. It really comes down to how forward thinking you want to be. Google docs seems to be the future. Most of your generation is already there. My generation is screaming and crying to into it.

Advantages:

cheaper:
Much easier collaboration
Avaialble on any platform.
Can work offline anywhere since no internet connection is required for word.
Easy to move from computer to computer. You’re not tied to any specific device ever.



Disadvantages:

Not as robust. You’re not going to be working on a massively detailed annotated bibliography within google docs.
Probably less secure since it lives 100% on the web.
Need to be connected to the internet
Organization of documents is clumsy.
Keep in mind, you'd most likely be moving your calendar and contacts into Google's cloud as well.

Exact same problem as others!

Hi Scotty, for some reason I am getting this message on every e-mail attachment I try to open in the Greg House folder (these are 2022 e-mails).   I’ve never seen this before.  Help!



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I've had 2 other people this week with the EXACT same issue. I have reported the issue to Apple. This is the Operating System's fault. Nothing you or I have done. They've released an update to their operating system that has caused this. You can see the other answers below this one as well.

Attachments don't have permission to open in Mail

Preview unable to open PDF attachments directly from Mail.

I just ran into this EXACT issue again today. It looks like specifically Preview is being denied permission to access files of certain types. This appears to be Apple’s fault. The “fixes” I’ve tried so far only temporarily solve the issue but something I didn’t mention the other day is to try the following:

Open System Preferences:
Security & Privacy
Select Privacy in the menu
(Click the lock in the bottom left to unlock)
Select Full disk Access from the list on the left.
Click the plus sign to add Preview to that list.
Check the box next to preview if it’s not already checked.



That may resolve it. I’ve reported the issue to Apple and 12.5 Monterey is releasing soon. The bad news is that I’ve seen this in both Monterey and Big Sur so I don’t have high hopes they’ll resolve this soon. There are other things we can throw at it but it’s definitely an annoying issue.

Temporary solution looks like dragging the attachment to the desktop and opening from there.

Mail permissions on attachments

Mail and Word are saying I don't have permission to open items but then will allow after a force quit.
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The two things these applications have in common is that they both store items in your home folder. Mail attachments are buried in an invisible folder and word documents are usually sitting in the documents folder or desktop. A good experiment would be to drag the attachment out of mail first and onto the desktop. If it will then open directly from the desktop, that clue will point to permissions issues specifically within the mail attachment folder (hidden in the user's library folder). If it still won't open from the desktop then the permissions issue is larger ranging.

To understand permissions you should think of the computer as divided by two parts. One part, the computer owns, the other part, you own. In other words, stuff that came with the computer like Safari, Address Book, the operating system, Fonts, etc… those belong to the computer and you don't have the rights (permissions) to alter those files.

Other files like songs, pictures, emails, documents, etc… those belong to you and you can do anything you want with them. Open, close, throw them away, move them, rename them. Sometimes the permissions of an area (a folder) get confused and the computer thinks that it owns something it doesn't. This is what is happening in your example. To solve this, one should "repair permissions". This can be done a couple different ways.

1. You could boot into recovery mode and repair the disk from the disk utility.
2. You could open disk utility as normal and repair the disk from there.
3. You could find the specific folder and repair permissions to that folder.

For example. If you needed to repair permissions to the desktop, you'd open the home folder, select the desktop folder, get info:


Unlock.
Make sure your user has permission to read and write then select "apply to enclosed items".

This essentially tells the computer that you own the contents of that folder and you have the right to do whatever you want with them.

The first test of dragging the attachment from Mail onto the desktop goes a long way in telling where the permissions issue lies. If you have no problem opening the attachments consistantly from the desktop then the permissions should be repaired from the mail attachments folder.

~/Library/Containers/com.apple.mail/Data/Library/Mail/Downlods. Get info on that and repair as described earlier. To find the hidden library folder you can select GO in the menu bar from the finder and hold down the option key. The hidden library folder will then appear in the list.

If the permissions issue is broader then you could select the entire home folder, Get info, and apply to enclosed items on the entire home folder. This would take a while as your home folder is usually pretty big.

Messages is crashing after a few minutes on the Mac.

Messages crashing after short period of time:
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Plan A: remove cache files and attachments assoc. with messages found in the ~/Library.


Plan B: sign out of messages, restart, sign back in.

Plan C would be to turn off and delete your message history entirely but that’s a pretty big step considering that will nuke your messaging history. So we might want to preserve your messages through other means before doing that. Apple doesn’t have a great way of archiving text messges but there are other third party programs that all that. If you don’t care about your message history then you can to to your iCloud settings in system preferences, select “manage storage” then select message. “Turn off and delete”. Don’t do this until we’ve discussed it however.

Screen Shot 2022-05-17 at 10.56.39 PM

Running out of application memory.

Why am I seeing this message on my computer?


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That means the applications, which borrow ram as they run, are out of ram. Usually when a program quits, it hands its’ ram back over to the computer for a new program to use it. Sometimes that process gets hung up and a computer can think it’s out of ram aka: memory. Restarting should take care of it. If not, I would want to investigate further. I can resolve it if needed. Do a restart and let me know if you see that message again.

Do you like LastPass?

Do you like LastPass?
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Really the question is would I recommend a password management system? At the moment, my answer is no. Here's why.

1. It's yet another subscription.
2. It allows you to be lazy with a very important aspect of your life. It's sort of like paying someone to pay your bills for you. You'll never really have a clear picture as to what's really going on with your account.
3. You are potentially turning password creation over to an application that will indeed make very secure passwords for your accounts. However, you are always married to that application. It will need to live on every single device, and if you ever just need a password on the fly, even when you do find it via the app it may be so complicated that you'll lose your mind typing it in.

Alternative: I prefer using a 5 column spreadsheet that I can also password protect if I like. I want to make sure I share that password with a very close trusted loved one because I may forget it. I'm going to put in in a cloud location like Dropbox or iCloud Drive. I'm going to think of my passwords as phrases. Never a word in the dictionary followed by some numbers and a special character.

Bad passwords:

Tarheels1
Rolltide68
Monkey1949!

Good passwords:

Ilike20%cottagecheese
Mycoffeeis1000%hot.
greenbeanstasteterribleinOctober

In regard to the 5 columns I mentioned previously.

Example:


Column 1: Account. Duke Energy
Column 2: username scottysells
Column 3: password pumpkinsarebestwhen30%ripe
Column 4: notes account number is 34835929
Column 5: when last verified or changed June 20, 2019

Microsoft Office update alert

Hey this has been popping up on my computer.

66914609555__35B5B74F-A064-4425-97D0-50B9A5DE64A3

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That message you’re seeing is a legit message from Microsoft asking you to update Office. Hitting OK should trigger the update tool. After running the update, the message should go away. In some instances, I’ve seen the need for Office to be needed to be reinstalled. If the message persists, you can log in to office.com and download the office installer again. But hopefully just clicking OK and running the updater should take care of the problem.

Did I just expose my data?

Scotty - afternoon. I was expecting a package delivery today and was in a mtg and I opened a text with a link to an Arabic language site. Is there anything I need to do? I quickly shut off the phone and rebooted.

Thanks

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I think you’re most likely fine. Usually, just clicking the link will not cause you harm. It’s more about the NEXT steps you take like being tricked into entering personal information within that particular website. I suspect you’re ok.

what is archived email?

I can't find my archived email. Where is it?
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1. You may not have “archiving” enabled.


Go to gmail.com first and login to that account on the web. Then go to settings. Under settings I believe it’s under forwarding and IMAP. You might find a checkbox to archive.

2. You could possibly have archive turned on but not showing in your IMAP settings.

Again, at gmail.com you can check which folders you’d like to show in your email client. For example, you can hide “important” or “sent” from being seen in your mail client.


Also not a bad idea that if you’re using Outlook, to set up your mail account in apple’s mail program also. No harm in having it in both. If the archive feature is turned on, it will list on the left side of that screen.


. Ok, so if you have archiving enabled on an email account it would appear on the left column as seen here:

Screen Shot 2022-02-08 at 7.10.34 AM

Notice that each email account has it’s own archive folder. In the example above, aol, iCloud, then my business account.
If you don’t see that and it’s a gmail account, go to settings and check this setting:

Screen Shot 2022-02-08 at 7.14.11 AM


You’ll need to make sure you are pointing archive mail to be stored in the archive mailbox. If “archive” is not a choice in that dropdown then we will have to head back to gmail.com to make some adjustments.

Enabling Javascript on Safari

I can’t get my Safari to work, I can’t seem to login into several websites, however I don’t have a issue on Google Chrome. Safari on one website also mentioned I needed javaScript…might the be the issue?
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First you'd want to force quit Safari to see if that solves the issue. The next thing to check is your Safari preferences under security. You can check the javascript option and try using Safari again.

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