to commonly asked questions.


My music is only on my iPhone.

My old library with all music is still on my phone and iPad. Is there a way to get it restored to the computer? I hate to do a backup that might erase it all. Or do you still have the back up of my old iTunes file?

In regard to your iTunes issue, a couple ways to resolve. I do not keep people’s data after returning their machines so I don’t have a copy of your music library. So here are a few ideas:

You can use a time machine backup to pull over the entire iTunes folder from a previous date and replace the current iTunes folder on your local hard drive. All that iTunes needs including playlist files, music, movies, and tv shows is included in that folder so restoring an older copy would work.

If you feel that music you are trying to get onto your computer only exists on your iPad/iPhone, there are programs that allow you to remove copies of the music from an iOS device. Apple doesn’t support this directly as it goes against copyright law they have to live within. Before taking this step however, I would persue moving a copy of the iTunes folder from a previous time machine backup. Send me your thoughts and I’ll give additional feedback.

There are additional things to consider including whether you want to merge current songs with previous ones only in a past iTunes library, which version of playlists you might want to preserve etc...

How to I get my purchased music back?

Scotty, an associate asked me email you regarding a problem I'm having.  I can't bring up the checking account.
It is in Quicken and named (file name removed).  All the other accounts will come up and I can work in them.
Associate said to tell you that the program is on iMac and the Financial file is on the server.  
The last time I was able to access it was on Thursday, Feb. 27th and it kicked me out and I haven't been able to get back in it since.



Sounds like you’ve lost your connection to your server in your office. If you open a finder window, the left hand column should show available computers that your computer can connect to. It will look something like this:

Screen Shot 2014-03-06 at 4.31.37 PM

Now select to “Connect As” and you may be prompted to input the admin name and password of the server (not your own computer) Be sure to check the box to remember the password in the future so you don’t have to enter it each time.
Screen Shot 2014-03-06 at 4.31.53 PM

If you see the server listed in the left hand column, select it and it should re-mount onto your computer. You should now be able to get access to all the files hosted on the server once again including your quicken file. Of course, all this is assuming that it’s just the connection between your own computer and the server. Other questions that would be helpful are as follow:

  • Can other people in the office get to the server files?
  • Has the quicken file been moved to a different location?
  • Is your own computer still on your own network?
  • Is the server on?

Moving iTunes from another computer

Hi Scott,
I would like to book an appointment with you but decided to send an email instead of
using your booking system.  I wanted you to see the message I keep getting.  It happens
dozens of times a day.  My computer is making me crazy, running really slow etc.

Screen Shot 2014-02-24 at 2.13.40 PM


What a mess!

I think we should be able to solve the issue.  There’s a small piece of software called a “script” that’s running wild and hogging all your computer’s power.  It’s most likely javascript, or more specifically-a plugin being used by your browser.  These are usually simple lines of code that are designed to execute some sort of command.  The problem here is that this particular line of code is stuck in a loop and running non stop, therefore not allowing other software to have any CPU power.  Restarting your computer usually only stops the process temporarily.  The code usually comes back and continues.  

I should be able to find the code, kill it, and your computer can go on with it’s life.  Feel free to schedule a time when it’s convenient to you.  

Homemade Berimbau

Hi Scotty,

I have a problem.  After Lion install and iCloud upgrade, for whatever reason, when I open iPhoto it fails and shuts down.  I can't open it all.  I have turned the computer on and off several times and still the same issue.  What should I do?

Be sure you've run all updates first.  Be sure you've updated iPhoto via the App Store.  Then restart.  If that doesn’t solve it then we may want to toss out the library plist file. To accomplish that, while in the finder, go to “Go” menu item in the menu bar and while it’s selected, hold down the option key. You’ll now see “Library” and one of the options. Now select Library and you’ll be taken to the user’s library folder. Next find the preferences folder in that directory.

Now find the file and any other preference list file near the same. Delete those 2-4 items then restart and see if iPhoto will open. Let me know if that helps.

Garage Band = spinning ball

Scotty,  I just sent myself a "test" e-mail and below is what I received.  I would sure like to stop sending and receiving all this garbage.



What you are seeing is called Headers. Go to view in the Mail application and select message then Hide headers. As seen below.

This image is a theme.plist hack