Can you help me move a domain that we use primarily for email from register.com/web.com to icloud, we keep running into mailbox size issues.
Can you also help move the archived email currently on the register.com server to iCloud so we can get access to it on iCloud?
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It’s not possible to actually “move” a domain and email corresponding to that domain to iCloud. iCloud is not set up to handle domain email. It simply sends and receives email from “example@icloud.com”. I think what you are referring to is to transfer your vanity domain from register over to a new service. There’s a lot to discuss when making this move. First, where to move it. The service I haver found to be far above the rest is GoDaddy. You will want the domain name, web hosting, and email hosting to all be under the same umbrella. While gmail does offer email hosting for vanity email I feel strongly that it’s always easier to have everything under one roof.

Here’s where it gets tricky. One hosting service almost NEVER wants to cooperate with a transfer. This requires changing a file called “mx records” so that all traffic gets pointed to the new direction. The new hosting service cannot do that so it’s up to either the user or the old service to make those changes. This is one of the primary reasons I recommend GoDaddy as they are very used to this behavior and can usually walk you through exactly what steps to take.

In terms of email name is one thing. Harvesting all the email from the old account before the old account is shut down is another. Your old email provider will not have a magic button that transfers the old email to your new service so it’s up to you to save everything. The simplest way this would be done would be to use a computer to pull down all the old email that’s relevant onto that computer locally. Set up the new email service then move the up to that services’ cloud. iCloud could be used in this case but you’d not be using a vanity email going forward.

So as you can see, there are many moving parts to this transition. Yes, I can assist. Warning: I’ve found this process to be slow and aggravating for the client. So if you have some patience and are not in too much of a hurry we can accomplish it. Please let me know your thoughts or what questions you may have.

Can you take over my iPad, and change this screen?


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While yes, zoom can allow you to view another person's iOS device, it's not the most reliable feature. Regardless, you don't need me to resolve this issue. You've triggered "slide over". This is a common problem that people have fallen into. Apple has added several new features to the iPad with the ability to open multiple windows, sidebars, split screens etc… and people are accidentally triggering these features without understanding how to get back to a normal screen. So you're not alone here. At the top of the window on the right Side, you'll see a small handle. You can drag that window from the top down and it should disappear. For more info on new features of your iPad screen, take a second to look over the new multitasking windows here:

Switch an app window to a Slide Over window on iPad - Apple Support
Use multitasking on your iPad - Apple Support
Open two items in Split View on iPad - Apple Support

After a power failure my Orbi router has appeared back as the default network name? How can I join it?
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Sounds like somehow the Orbi reset if you are seeing the default network name in your list of available networks. If that is the case, you should be able to look on the bottom or back of either of the routers and it will list the network name AND password. Usually orbi default passwords are two words and a number like luckyorange24 or something similar.

Still a good deal of junk seems to accumulate, but you think once I upgrade to the newer iOS system this will go away too?

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Adjusting settings will not reduce the amount of junk you receive. It will just make sure it stays in the junk folder until the time you’ve set to delete it. Everyone gets tons of junk once their email address has been exposed. If the amount of junk you get concerns you, you can always set it to erase when quitting mail or once a day. Right now you have it set to one week I believe. Junk mail is harmless as long as it’s moving into the junk folder and out of the way. If it doesn’t get filtered and lands in the inbox, that’s when you have to use the junk button at the top your email application on the Mac to tell the computer, this is in fact junk and don’t let that sender land in my inbox again.

You can do this on your phone as well but takes a few extra steps. Swiping an email to the left should reveal the “more” then “move to junk” command. I find it easier to just use a computer.

Scams are getting more and more elaborate. Every day it seems I'm being contacted by someone that has had their personal info compromised. These bad guys are getting very good at working around your security. The good news is that so far, two factor authentication seems to be holding them at bay. Two factor authentication requires that a code be sent to another registered device or email account that would be required to to authenticate yourself. The issue here becomes, if they have access to that email account already, you're behind the eight ball. Make absolutely sure you have two factor authentication turned on to prevent future invasions like this. Never join open wifi networks that do not require a password. If you have other accounts that contained the exact same password as your compromised password like ATT, Facebook, your power bill, Amazon, etc… change those immediately as well.

Stop using the same password for multiple accounts. Start thinking about your passwords being phrases instead of words. For example: don't use "Tarheels72". Do use: "Igraduatedfromuncin72withA+"

If they are able to get one of your accounts username and password combination, they will try that combination with multiple accounts. Eventually they'll get into one then change all your security questions and recovery email addresses which will then lock you out of your own accounts. Two factor authentication helps prevent this.

I recently worked with a company who uses standard emails like info@companyxyz.com or warehouse@companyxyz.com and the bad guys were able to break into those. From there, they extracted their contact lists and began emailing all their clients saying they were due a refund. The link they provided went to a fake website designed to look like a login for Shopify. This particular bad guy was able to continue buying new domain names to direct traffic to in order to stay ahead of the other domain registrars that were shutting him/her down.

These fake emails are designed to sound serious in order to get your attention. For example:
"There was a problem processing your ATT payment."
"You overpaid on your last invoice and are due a credit"
"Thank you for your payment to Apple, click here for your free AirPods"

I see very intelligent clients panic, interact with these fishing schemes and then are lead farther down their confusing rabbit hole. They design their conversations with you to scare, intimidate, and confuse you. Do not call any numbers you are presented. If you are concerned with something, look the actual phone number of that particular company yourself. Or type in the website yourself. Don't trust the link to take you. Hint: If you hover a link, it will reveal the actual URL you're being directed to without clicking on it.

I realize I may sound like a broken record here. Just keep your guard up. Don't always trust what you read. Use complicated passwords. Do not join open wifi networks. If in doubt, feel free to forward any email to me or take a screenshot of whatever you may find suspicious.

Are there better junk mail filters out there!? I’m deleting around 2,000 a day.
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You shouldn't have to be tasked with deleting junk mail yourself. Let's look at how junk mail filtering works.

First, junk mail (spam) is filtered at a couple different levels. It's usually first filtered at the email provider level. Gmail will remove garbage email before it ever gets to you. That happens at their server first. The second layer of filtering happens on the Mac within Apple's mail program. Note that if your computer is closed or off, that level of junk mail filtering will not apply until it is awake again. This means that you may still see junk on your iPad or iPhone in the mean time. So it's a good idea to leave mail open on your computer while you are away.

Next, let's look at the options available in Apple's Mail app. There are three variations of junk filtering.
1. Mark it brown but leave it in the inbox.
2. Move it to the junk folder without asking.
3. Setting up custom rules.



For 95% of us, the second option is really the best. Just move it automatically. Then you can set the junk folder to empty periodically automatically. To do this, you'll use the mailbox behaviors setting.



This will give you a period of time to go through your junk mail folder to rescue any false positives before it is permanently deleted. Using this method, you are responsible for marking what email is junk or not junk. Use the junk button to determine the fate of future emails from the SAME sender. There's the catch. Junk mailers often use a different email address each time they send in order to circumvent junk mail filters. Example: dkeo5s3hk5ea87se@email.com.

If you still feel there's too much getting through then you can use the third option of customizing junk filtering. Time to be careful however. These are very powerful tools that can end up going further than you'd like. First, you'll need to understand the "all" versus "any" command in the top left of the pic below. "All" means that every single rule you have added must be true at the same time in order for them to apply. This usually results in very few emails moved to junk. "Any" along with less rules is a better plan in my opinion.



By setting "any" then reducing the number of rules, you're more likely to catch exactly what you're after. This takes trial and error so you'll have to have patience to work out exactly what you're looking for. You can think of this window as an algebraic equation. If this, then that. If the following is true, then take the following action. It's best to stick with one action. That action is usually to simply move the message to the junk folder. That's the safest bet.

Next, subscribing and unsubscribing. By law, all bulk email from American companies must provide an unsubscribe option. However, the loophole that exists in that law is that while you can choose to unsubscribe from the monthly newsletter lets say, you may inadvertently be signing up for the weekly newsletter. Another note to keep in mind is that just because there's an unsubscribe option, the company may not be within the US and just be looking to gather more info. The amount of data companies can collect in today's internet is extraordinary. They can tell how long you looked at an email, whether you clicked on the link, hovered over the link, how long you hovered over a particular link, what site you were on before you visited theirs, where you went next after visiting their site, etc….Unsubbing is still a good option if you feel like the company is legitimate. However, keep in mind political email works very differently. Once a person signs up or interacts with a political organization, they will generally start getting a million more emails from various political organizations of the same beliefs. They work together to maximize donations etc…so those are usually harder to disassociate oneself from.

If Apple's built in junk filtering doesn't seem to do what you want, there are still other options. Spam Sieve is a popular third party filtering system you may find luck with. Around $30, it runs locally on your computer which means you'll need to keep your email client open in order for its effects to push over to iOS devices.

Hope this helps.

Do you know why my pictures on my phone camera would not be on my computer?
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Photos syncing between your phone and computer are a result of iCloud syncing services. Things to consider:

Are you logged into the same AppleID on both devices?
Is iCloud photos turned on in settings on the phone under iCloud?
Is iCloud photos turned on in system preferences on the computer under iCloud?
When the phone battery drops below 50% photo syncing will pause temporarily to preserve life.
The phone on wifi vs. LTE will usually result in faster syncing of photos as well.

Why am I getting this?


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This is fake. It’s defined to try to get you to call that number so they can trick you into giving up your credit card or bank info. Just delete this.

Beginning today, when I delete multiple messages ( for example, Saks Fifth Ave) I deleted them and then they all return and need to be deleted again. Is there a simple fix? Thanks!
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That’s a sign that the email account is not syncing quickly enough. You delete, and before it has a chance to send the message up to the server that you’ve deleted them, the server sends the message down saying “oh, looks like you’re missing these.” Then puts them right back. This is probably due to a lag in your upload speed of your ISP. There’s not really much you can do about it. Hopefully it will go away on its own. Calendar will sometimes exhibit similar behavior. You create an event, name it and within seconds the name goes back to “untitled”. This is the same thing happening. Download is faster than upload.