to commonly asked questions.

Surface won't connect to wifi.

Hey! My son’s wifi works on all devices except his Microsoft surface that the school gave him. Here is pic.
What should he do?
Should he call you?


If all other devices are able to connect to the wifi network with the exception of the Windows Surface, that would lead us to believe that the problem is with the Surface. Given that it is a school computer, I wonder if there are limitations that have been placed on the computer that do not allow for it to connect to random networks. To resolve this you may need to ask the school admin if connecting the Surface to outside networks is allowed. If he can go to Starbucks and connect to the Starbucks network then this is not the issue of course.

A few other things to try in the meantime:

Restart the Windows Surface (not shut down)

Toggle Airplane mode. To do this go to Settings/Network & Inernet/Airplane Mode

Check the date and time settings: Settings/Time & Language.

If none of those work then it might also be possible that the school has Machine Access Code Filtering turned on. This is another method that does not allow school computers to join unauthorized networks.

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