to commonly asked questions.

I have duplicate contacts on my phone.

I have duplicate contacts on my phone. What do I do?


A couple things could be at play here.

1. You might have contacts turned on for more than one account. For example: google contacts, exchange contacts, iCloud contacts. If this is the case, just going into settings/contacts/accounts/ then turning off contacts for any email account other than iCloud would most likely solve the issue.

2. You may have the contacts not only in iCloud but perhaps copies “on my phone”. If this is the case, the best way to check that is to go into the contacts app, select “groups”, turn off iCloud. If you see a group called “on my phone” and you see lots and lots of contacts still on your phone then that’s the problem. The way we would handle that would be to do the to do the following:

on the phone; go to iCloud settings, turn off contacts. It’s going to ask you if you’d like to remove. Say yes.
wait about 2 minutes then turn contacts back on within iCloud. It’s now going to ask you if you’d like to merge. Say yes.
You should now no longer have any “on my phone” contacts as they would have merged into your iCloud account however, there could now be duplicates within iCloud.
If that is the case, you would next go into the Address book app on the computer and under Card in the menu bar, select “look for duplicates”.
This image is a theme.plist hack