to commonly asked questions.

iCloud is not a backup

I need some help!  Apple has said they have disabled my account for security reasons and I need to reset my password.  I have done this at least 3 times, gone to appleid, given them my current email address and they respond by saying they have sent me an email with the directions to reset the password.  I have done this at least 4 times and no emails have been sent.
Any thoughts and if not, can you come by and help me some time soon.  

Yes, recovering your password to your Apple ID can be a real pain.  Apple, along with a few other companies (Amazon) have come under scrutiny as of late for allowing hackers to socially engineer their way into getting them to reset someone's password.  So now Apple is much more careful, sometimes to the point of annoying.  
This image is a theme.plist hack