We recently upgraded to Verizon Fios here in DC and I just had an issue which has a few proposed fixes from online research, one being to keep your software up to date for connectivity reasons. We bought our own mesh network system (Asus), and while we have a strong signal with impressive speed test results, it seems we have a signal problem. I just did my first zoom call on the new fios/Asus configuration and even though the signal showed strong my service kept dropping, I was freezing and getting dropped off the call over and over. My husband just disabled something called “smart connect” in the mesh system, thinking it might have been kicking me off looking for a better connection, but who knows if that will fix it.
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Wifi can be chalenging to deal with for sure. Couple of things.

1. If you hold down the option key when clicking on your wifi bars in the menu bar you’ll get a list of technical information. The most important number is the TxRate or Transmit Rate. That number represents how strong the potential wifi signal is coming from the router. That doesn’t mean your ISP is giving you that. It just means that’s what the router wifi can push to you. Transmit rates over 75 or so are descent but should be much much higher depending on the environment.

If you want to get a better look at what’s going on in your house, I recommend buying Wifi Explorer from the App Store. It runs on a Mac and if you put it on your laptop, you’ll start to gain a better understanding of how your wifi network is performing.