to commonly asked questions.

Why am I not connecting to the internet?

disconnected any of the wires from what I can see. Does it need some kind of reset?


By the looks of the screenshot, your computer is in fact connected to your wifi network. That doesn’t mean the internet works but the wifi network is up. If you couldn’t connect to your router, you wouldn’t see an IP address there. In this case, tells us you are connected to the trouser. This indicates that the problem could very well be the actual modem. Not the wifi network. I know that can be confusing. Every home has a modem and a router. In some cases, they are one in the same, meaning that one box handles both. I don’t know what your exact setup is but all this to say, first thing to try is to unplug the first box in the chain. The modem. Most of the time this is a black box with several lights on the front. If you still don’t have internet about 8 minutes after you’ve plugged the modem back in, then there is an even bigger chance that your ISP’s line is having a problem delivering a signal to your modem.

It’s possible the coaxial cable is not providing signal. That could be a break in the line from outside or perhaps it’s lose from the back of the modem. But overall, it doesn’t seem to be your wifi router.

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