the other day we worked on getting the new windows install in my computer when we did the up date
i can get it to open
we might need to have another session




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Looks like it’s a Microsoft account problem. If you’d like to try to resolve this without my assistance, I would first recommend verifying your Microsoft account username and password. You can do that at Microsoft.com then try to use that same info to re-log back into to Microsoft office on your Mac.