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Restore an iPad


I hope you are well.  Dawn and I have just moved (to a home in the same zip code) and we ran into a problem with our Extreme Network.  This might be a longish e-mail, and I will attach pictures to clarify what's going on.  If the answer is a simple one, hopefully I can fix it, otherwise, we'll have to schedule an appointment ASAP.  Here's what happened, apparently while we were in the process of setting up out airport extreme to the "Ubee" modem from TWC we had an electrical/lightening event at our home, which fried modem and the airport extreme.  We got a new modem from TWC and I bought the new a tower version of the airport extreme, but have been unable to get internet service.  I used my daughter's brand new MacBook Pro with the most updated software (as of yesterday) to try to configure the network. I am able to see the network and get a wifi signal, but there is an exclamation point superimposed on the wifi signal indicator and I can not connect to the internet.  I know the modem has internet connectivity because if I plug the ether-net cable directly into the computer I can get on-line, plus we had to get a micro-cell tower from ATT because of poor phone reception, and that is now working with its ether-net connection going through the new airport tower.

I have attached some pictures to help show what is happening, but as you can see in picture 2 it says the internet is unavailable. I have gone thru the airport network diagnostics program, allowed for modification of the system network configuration, restarted the airport, but it keeps asking to restart any devices, such as a router, which I did, but still no internet connection.  

I was hoping this was going to be easy, especially since I was using the new MacBook to interface with the airport extreme, but no luck.  Is there a simple solution that will get me out of the dog house and allow us to access the internet and re-join modern society?

Thanks for any advise.


There are a few things to consider here. 1: the Ubee router is handling DHCP (or the passing out of sub network IP addresses). That should really be the airport extreme router’s job. Two routers should not handle DHCP. That is the job for only one router.

2. The ubee router is not giving it’s IP address to the apple router because it’s already assigned it to another device. You may try reseting the ubee router by unplugging it and pulling the battery out for a few seconds if it has one.

I would be happy to assist in person if you need. You can schedule online when you are ready.
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