to commonly asked questions.

My mac won't respond.

I have a 2020 MacBook Pro. Think I got a lemon. Already rebuilt through Apple Care once.

2 questions 

1. What if anything should I try to get it to restart?

2. If that doesn’t work, will you take a look at it and see what you think?



Not responsive?….Does it chime to power on? Does the caps lock key light up when pressed? Near a spare monitor? Connect to the second monitor to see if there’s a picture. That would generally eliminate if the screen had failed.

Also, hold down the power key several seconds to completely kill power. (You can test when the computer is off by watching the caps lock light)

Hold down command+p+r and start it back up. Continue to hold those three keys down (not the power key) until you hear the computer chime three times. Does it come back to life?
This image is a theme.plist hack