to commonly asked questions.

What hard drive to buy form my MBP

Earlier this month Apple announced a replacement program for certain iMacs sold between October 2009 and July 20111. I have received an overwhelming amount of email on the issue. Certain Seagate 1 TB drives were deemed defective. You can check your iMac’s qualifications by going here. If it does qualify, be sure you’ve backed up using Time Machine and then set up an appointment at your closest Apple Store. South Park or Northlake.

Only the Apple store can do the repair under its extended warranty program at no charge. I cannot do the repair on Apple’s behalf. If I have done a repair for you in the last 3 years that you feel falls within this replacement program, first check your serial number here to be sure your iMac qualifies then you are encouraged to contact Apple at 1-800-275-2273 for reimbursement of the fee you were charged. Apple may conclude they are responsible for the reimbursement costs of the repair. I can provide you with another copy of the receipt for the previous repair if needed.

While I CAN certainly continue to do these hard drive replacements, my costs are NOT covered by this replacement program. I am aware that some clients prefer that I do the repair at their own cost rather than have Apple do it for free due for reasons of convenience and I will continue to provide that service but I encourage you to consider Apple retail for this service.
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