to commonly asked questions.

Was I hacked?

Hi Scotty I am in a panic.  I let Linked In access our address book and now Apple has locked me out of my email due to security concerns.  I am guessing this is the reason.  Now I followed the links to change my password and duh, I can't get the emailed link to reset because I can't get my email.

Also, I tried again with the security questions and it does not accept my birthdate (which I think was used to set it up) or husbands.  So I am really stuck.  

What do you suggest?  I started getting replies from Linked In right away and need to access my email asap.

Thanks for any help.  I don't think we re-uped on Apple Care.
This is really crazy.  Just got off phone with Apple.  Our birthrates and security questions don’t match up. Could we have been hacked?  Husband is still getting emails under same account.  Meantime, they have to email me to a gmail account and it will take up to 24 hours!  This is crazy!  I am very disappointed in Apple.  

First question? Have you traveled outside of the country recently? Specifically to an island region? This can be very common when anyone joins an open wifi network. If the security question’s answers have been changed then it is likely that your account was hacked. I’ve seen this several times in the past. Secondly, was your password a word in the dictionary followed by 1-4 numbers like “butterfly1968” or “monaco47”? That sort of thing? If so, that also makes it easy to hack. You always want to choose a password that doesn’t exist in the dictionary. That makes it infinitely more difficult to hack. However, this wouldn’t matter if you have joined an open non-password protected wifi network where a bad guy was also lurking. This would mean your passwords could have traveled over that network unencrypted.

The first thing the bad guy does is go into your settings and changes the answers to security questions. This is also very common unfortunately. Usually the only way to solve this, is to convince Apple that YOU are the one telling the truth. This is a very frustrating step but we should keep in mind that they are trying to protect your account and make us work very hard to prove that WE are the ones telling the truth before they make changes to your account or give up information about that account. I suggest that people get a nice cup of coffee, relax, call AppleCare and be prepared to have a long frustrating conversation with the person on the other end. But in the end, you’ll be able to get the password reset once again.
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