to commonly asked questions.

Internet down first steps in troubleshooting

Can you remind me what to do when my internet is out?
Thanks and Merry Christmas!

First thing you always want to try is simply unplugging the main modem/router given to you by your ISP.    In this case it would be the one circled below.  

In most cases that will solve the issue unless there is an actual outage in your area.  In which case, contacting the ISP would give you an idea of how long the internet would be down in your area.  
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