to commonly asked questions.

My is my laptop just cutting off randomly?

The laptop you took a couple weeks ago and wiped clean is acting up. It keeps on randomly turning off in the middle of zoom calls and now it won’t even turn on even though its full charged. I can set up a session with you but I think you may need to take the laptop with you unless you think otherwise.

Sounds to be a hardware, or specifically, a battery issue. To check the batterie's health, you can go to the Black Apple in the top left corner of the screen, choose "about this Mac" then select "system report". That will generate a report that has some very useful information. Select "power" from the left column then look at "cycle count". In the example below, you can see that the cycle count for this laptop is 445. This means the rechargeable battery has been fully depleted and then recharged fully 445 times in its lifetime. My magic number for a normal batterie's life expectancy is 450. That means that after around 450 full charge cycles, your battery will start depleting faster. Not holding as much charge, etc… You'll then see that "condition" start to say "replace soon".

So let's check that number first. More battery info available from apple here. I do not do battery replacements. I am software support only. If the computer is less than 7 years old, there is a possibility that Apple may do the replacement for you however.

This image is a theme.plist hack