to commonly asked questions.

Catalina makes things less convenient but more secure.

Thank you for your help last night. It was good to get my music synced, and I was grateful for the information
about the updates needed on my devices.

I had an online meeting scheduled this morning. My computer would not allow my camera to be used. This is
strange because I have been doing online meetings for the past 5 weeks and haven’t had a problem. Could
something from our session last night affected my camera or computer?


If you updated to Catalina (per my advice due to security concerns you were having) then your computer began more secure. In Catalina and beyond, a website is not allowed to just take control of one's camera without the user actually granting permission. Remember my saying: The more secure something is, the less convenient it is.

So two possibilities here.

1. You may need to go into system preferences and under security and privacy, allow access to Safari/this web page to have access to the camera. Repeat the same step within Accessibility in system preferences as well. You'll see a few apps that have already be granted permission to use computer services in those same areas.

2. It could also not have access to the camera because another application, already running, already has access. Quit any camera applications like FaceTime, Zoom, GoToMeeting, Messages, or other browsers, then try again. Only one application can talk the camera or microphone at a time.

One more thing to keep in mind is that some webpage's instructions will be out of date, meaning their help section may be describing adjustments that would work in 10.14 Mojave but would be wrong for 10.15 Catalina.


You could also try unchecking other programs access or permission to use the camera/mic in the above mentioned settings as well. They may have possession of the cam/mic and not letting go. Sort of like being first in line. A restart may be required.

Let me know if either these suggestions help.
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