to commonly asked questions.

Do not fall for these tricks!

I tried to take a screen shot of a window that has appeared on my computer several times in the past 24 hours; but lost it before I could send it to you.  It’s title is: “personal files are unprotected” and is accompanied elsewhere (and at different times by a small window) by a request to scan files and then clean the junk files.  I see no Apple ID on either of the screens; the first one is “powered by Amazon” and the smaller second one simply has a robot looking (Michelin Man) icon on it.  So far, I have done the scan, and it is now saying that I can clean 2.7 GB of junk files, but I hesitate to go any further until you can confirm that is legit?!  Where would it have come from without any Apple or other ID?  It seemed to have come out of left field???

No No No! These "cleaning" pieces of software are not a good idea to have anything to do with. They are setting you up to try to convince you that you have some terrible problems. They will show you all the files they say are corrupt. Then they will tell you to call a phone number for help. There is nothing wrong. These are completely unnecessary. They will tell you your computer is unprotected. They will say your social security number may have been exposed. They will use words like "firewall", or "open ports" to try to convince you you need their help. They are lying. They will use icons that are very close in design to Apple's own intellectual property to try to subliminally convince you they are the good guys. They are not. Here's an example:

This is Automator. It's a program that comes on every Mac and it is written by Apple. It's a program that allows technical users to write their own set of commands of sorts. Most users will never use it but it lives on every Mac and is completely harmless.
Screen Shot 2016-08-26 at 11.29.57 AM

Here's the logo of one of the terrible pieces of software I mentioned before. Notice the similarity in design.

Do not do business with any of these type companies.
This image is a theme.plist hack