to commonly asked questions.

Have I been hacked while in Mexico?

Hi Scotty,
I’m in Mexico and back in Clt Friday night. I was on my iPhone this Monday connected to the hotel Wi-Fi when suddenly everything in my email hotmail inbox disappeared on my iPhone. I checked the iPad I’m using now and same thing-all gone. I checked my computer and everything is still there but the computer was never connected to the Wi-Fi. I’m terrified of connecting it here or when I get back to Charlotte, as I believe everything will disappear on it too. (My devices are all linked.)
Do you have any idea what could be going on? Do you think I could’ve been hacked?
I’m leaving Monday for New York. Do you work on Saturday and if so can I schedule a session? Alternatively we can try a remote session from New York on the 20th/21st.


I am available remotely throughout the weekend if needed. You can schedule via the usual web link below. If your email was compromised and email was deleted then there are a couple things we can try.

1. Using a computer that has not been brought back online yet, turn off wifi, open mail, save all mail. As soon as the email client syncs to the web, that email would disappear.
2. Use time machine to recover your old email.

Regardless, you should look to change your email password ASAP.

You can also check via directly to see if it’s just a weird temporary problem. But given the fact that you are traveling abroad, there’s a very good chance that someone has gained access to your account. I see this all the time unfortunately. Happy to help any way I can.
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