to commonly asked questions.

Drives tend to die in iMacs.

You worked on an iMac of mine many years ago, in my home - do you still do "in home" work?

I have two problem machines:

2013 iMac that is completely dead - started turning on intermittently, then not at all. Power supply?

2017 iMac that is always a little sluggish, and intermittently very sluggish (intermittent spinning beach ball for simple tasks like typing in a Word doc) -  - no malware found, only 50% of hard dive filled, Activity monitor shows minimal CPU usage, I cleaned up desktop. But when I ran a "SMART Utility" hard drive test it registered as "failing" - I have read that this could be the cause? (Everything is backed up to Time Machine and Backblaze)


Yes, I still do in home work.

2013 iMac: Most likely the drive has failed to the point that will will not cooperate with the startup sequence and therefore the machine is cutting off as to not overheat as a safety precaution. It may be possible for us to pull the drive out and harvest the data if it has not yet completely failed. (Audible clicking means no chance). I wouldn't personally put money into repairing a 7 year old iMac.

2017 iMac: Yet again, same reason. You've done some great troubleshooting. When I see "failing" in disk utility, it's time to lose faith in that drive. Backblaze is ok as a secondary source but nothing beats having a dedicated hard drive using time machine. Double check to see that the TM backup is up to date then it's time to get that drive replaced. If you have AppleCare, the Apple store would do it at no cost. I no longer replace drives.

Happy to answer any other questions you may have.
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