Hotmail not working on iPhone
17/10/19 Filed in: email
Hi there and good morning! I am having some issues with my iPhone X ever since I did the most recent update last week. I can not check my email from my phone on my hotmail address. It constantly says it has updated, but then I will go to my laptop and check and I have several unread emails. I called apple last night and they were not helpful. Any ideas???
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The first thing to try is to delete the hotmail account off of the phone then re-add. When you do, it may want to set up as an exchange account. Hotmail is a Microsoft product and I think they have changed their hotmail backend and you may have to use Exchange which is also a Microsoft product.
If this doesn't work, then it could be a 2 factor issue with hotmail that is blocking hotmail access. Hotmail may also require you sign in using a browser now much like google does. So when you set it up on the phone, it kicks you over to Safari to authenticate. I should be able to assist if needed.
___________
The first thing to try is to delete the hotmail account off of the phone then re-add. When you do, it may want to set up as an exchange account. Hotmail is a Microsoft product and I think they have changed their hotmail backend and you may have to use Exchange which is also a Microsoft product.
If this doesn't work, then it could be a 2 factor issue with hotmail that is blocking hotmail access. Hotmail may also require you sign in using a browser now much like google does. So when you set it up on the phone, it kicks you over to Safari to authenticate. I should be able to assist if needed.
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