to commonly asked questions.

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Thank you so much for your help with Daniel’s computer this week.  He continues to have difficulty with trying to power it up.  He has followed the directions that you gave us on Thursday afternoon without success.  I have a few questions.
1.  Since his battery is completely dead, shouldn’t the computer power up if connected to electricity?
2.  If it doesn’t power up, do you think he might need a new power cord?
I would appreciate any help you could give.
Thanks again,


I'm sorry your still having issues with his MBP.  

1.  Yes, even though his battery is dead it should power up with a wired connection.  I really wanted to get that adapter so we could boot it while I was there to rule out the adapter being bad as well.  

2.  Before investing in a new power cord which is just as expensive as a battery you should try it with another power cord.  Maybe a friend has one he could use.  Just to see if he can boot it with another cord.  I was successful many times with my own.  If you need me to return and test with my own I would be happy to do so.  

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