to commonly asked questions.

Viruses for the mac?

Scotty, I wasn't successful bringing up your site on Safari to schedule a time.  I'm having printer problems (HP Officejet J4680 All-in-one).  I changed the cartridge, but ink is inking out most of any printed text.  The printer is a year old and out of warranty.  I need clear printed text for K-1s for my CPA, so this problem needs a fast fix.  Have you encountered this problem and have a solution?  Do you suggest I purchase a new printer?  I'm available this Sunday from noon on.

One thing you may want to try is doing a head cleaning.  In the settings menu there is a tools area most likely that will have a command telling the printer to clean and align the print heads.  The problem is that this process will often take lots of ink on it's own.  If you ARE in the market for a new printer you may want to consider the Photosmart Premium 310 or 410 models from HP.  For less cost the Photosmart Premium All-in-One is also good.   They have a new technology that works well with iPhones and iPad devices.  I know you may not have one of those now but it's good to have just in case one of those comes into your life.  They are also good printers.  Maybe a little fancy but overall easy to use, setup, and manage.  Big touch screens for exactly the reason you dealing with right now.  
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