to commonly asked questions.

Phone not resolving the conflict.

Jane’s iphone 7 has given her the following message:  Cellular Update Failed – your iphone cannot make and receive calls or access cellular data until it has been updated.  It gives options OK and learn more but will not allow her to advance from there.  Should we go sign up for a session with you on Monday or just go to Apple or Verizon? 

Hard to say exactly. If the phone is able to connect to wifi then we may be able to solve the issue. Not sure if it is a hardware/SIM card or software issue. You may want to visit one of the previously mentioned stores first then cancel with me if you are able to resolve your issue prior.
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