to commonly asked questions.

Port 993 iCloud SSL error.

Hey, Scotty,

Thanks for help last night on Town Hall. After deleting the mail cache files...

So, here is what is happening now:
  • Husband’s email came in last night
  • My phone isn’t deleting messages when I delete on desktop - sounds like an iCloud problem but to my knowledge I haven’t changed any settings
  • My phone is now getting two copies of every email.  Now last night after town hall when I opened my phone it wouldn’t give me any emails.  It gave me this screen where I had to choose from one of 6 or 7 email providers.  When I tapped on Google, I had to go through the exercise of entering my account name, email address, password, etc.  Sure that has something to do with it.
Ah, yes, just checked settings and I do have two Nancy Gmail accounts.  One has mail, contacts, calendars and notes turned “on.”  The other only has mail and notes turned on.

When I go to iCloud under settings in my phone, mail is not turned on.  Should I turn that on?  When I try to turn it on, it asks me to create an iCloud account but I already have one.


I also have a downloads question.  My husband logs in remotely to his desktop at work and every time he does it he has to download something.  Never was it like this before 4-6 weeks ago.

Deleting that cache file on your computer should not and does not have any bearing on your phone’s behavior.  However, a great second step to take would have been for us to not only delete that cache file on the computer but also to have gone in and deleted then readied the associated gmail accounts on all devices.  Sort of a nice reset.  

I’m pretty sure you only use gmail for mail and notes.  So I would turn off the other calendar/contacts on the phone.  A very common problem that people have is that they often use many services to sync contacts and calendars instead of just choosing one.  iCloud is most likely the service you use so I would turn off gmail syncing contacts/calendars.  

Mail should only be turned on in iCloud if you are using an, or email address.  So in your case, the mail switch can remain off.  

Your husband’s download question is a little vague.  What program is he using to remote in?  Logmein? Timbucktu? GotoMyPC? Microsoft Remote Desktop client?  Citrix?

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