to commonly asked questions.

Don't trust drive manufacturer's backup software

When you came here you transferred our iTunes library from our old computer to our new one.  For some reason, the music did not get transferred.  Can you email the steps to do this?

If your music was not transferred, the easiest way to accomplish this would be the following:

  1. connect a hard drive to your older computer
  2. drag the “iTunes” folder located in the music folder to the connected drive
  3. connect the hard drive to the new machine and drag the “iTunes” folder into the music folder on the new Mac.
  4. There may already be an iTunes folder there that iTunes created if you’ve opened iTunes prior to moving the music. If there is no music in iTunes currently, you can drag that to the trash. But to be safe, if you are unsure, you can create a folder on your desktop and call it something like “old music” then drop the old iTunes folder into it.
  5. Now when you open iTunes, it should automatically recognize the music from the new folder you’ve just moved from the external drive.

There are many other factors to consider in this process. This is only a general description of the process. You may consider throwing away the file from the user/library folder. This folder is hidden by default and can be revealed by holding down the option key and selecting “Go” from the finder window.

I suggest you join us on Monday evening for Town Hall at 7pm and I can more easily walk you through the steps.
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