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Hi Scotty,

Last time you were here you set up 2 airport express(es) for me. I had some service provider issues and had to reset some settings. I also had to reset my time machine. When I did I created a new network (inadvertedly - it just suggested a network with my name & I clicked yes). SO my time machine is on one network & password and the 2 expresses are I guess on the old one. I tried to change the settings on one of them & I get error messages. HELP . when i pull up airport utility that express is gone - doesn't even show up yellow s I cannot snap shot the error message - but it just said are you sure this network exists. Should I just schedule an appointment?


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Ugh. Sounds like you are in wireless network Hell! This can happen when tow networks with the same name want to fight it out. One or both end up being invisible. Sounds like your best bet is to reset them all and start from scratch. Depending on the airport express model, there are different methods for resetting each one. Most likely you have an 802.11n model which means it can be reset by pushing the small pin hole sized reset button while the express is plugged into the wall. The front orange light will flash rapidly then you can let go. The airport should show up in airport utility after about 90 seconds.

If you are unsuccessful you can schedule a session on the site.
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