Answers...

to commonly asked questions.

My macbook isn't talking to our router.

Below is a screenshot of where it’s trying to connect first.  The next email is how it connects once I’ve reset the WiFi. She tried to manually enter the DHCP address and it. So this is the address that works but it won’t work if she tries to manually enter. Only if we reset the WiFi!



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If you do enter manual DHCP, you’ll need to enter ALL the information manually. Router, subnet mask, IP address.

When you see the number 169.254.xxxxxx that means that the computer has not received a number from the router so it’s just making it’s’ own number up. 169.254 obviously doesn’t get you on the internet. On your network, only a 192.168.xxxx number will do. If you are powering off the router and powering it back on again and her computer comes back online, that is a very big indicator that it is not the computer’s fault but rather the router’s fault.

Also, the Araknis hardware has the ability to specifically assign a device its own number. In other words, every time the araknis router sees your iPad, it could be told to give it 192.168.1.57. That means that .87 would be reserved for the iPad only and not be given out to any other device. You SHOULD NOT have to use this setting but considering how finicky her computer and that router are communicating with each other, that’s a possibility.

To make matters a little more confusing, the araknis router (like every other router) identifies every piece of equipment that connects to wifi with something called a “MAC address”. This stands for “machine access code” and has nothing to do with Mac computers. Everything has a MAC address. Printers, iPhones, windows machines, etc…. Just wanted to let you know in case you see that terminology some time.
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