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Hi Scotty,

Ok I"m in trouble...My Air has had a Kernal Panic. Upon installing software on a plane I had to shut down early and when I turned to computer back on the screen asked me to restart in 5 languages but when I tried nothing would change. Help! Can you help with this or do I need to call Apple?




A kernel panic is something that you'll want apple to take a look at since the machine is under warranty I'm guessing.  It's usually hardware related.  Often, it's caused by bad ram but can also be caused by a bad part in the computer itself such as dying hard drive, cracked logic board, bad usb port etc...  I don't mean to alarm you.  But the kernel panic creates a log of what happened and a good Genius at the bar should be able to diagnose what happened.  

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