How can I get the data off of this dead phone?
27/05/25 Filed in: iphone | data transfer
My daughter's iPhone “died”. Thinking it was the battery, somehow they got it back but it went out again-screen stays black. On April 7 backed up the phone on my computer. For some reason it has not backed up on iCloud.
Went to the Genius Bar in SouthPark. They said no ICloud back up since 2018. Some kind of error message on phone but no other reason it could not be restored. Could not retrieve any data after April 7. Recommended a data retrieval company Drive Savers as she has lots of baby pictures and other info which she uses constantly. They could then wipe out the phone and reinstall everything and the phone should function.
Whether she keeps the same phone or gets a new one she’d like to have the data since April 7.
___________
This is an interesting problem as it’s extremely odd for the phone to have not been set to backup to the cloud. An iPhone can back up two ways, through the cloud or directly to a computer. But it cannot do both at the same time. There is a possibility that she has been connecting it to a computer in which case the computer would have the backup.
The other possibility is that it was set to back up to the cloud but that backup had failed. Although I’ve never seen this.
I personally do not do data retrieval from iPhones that don’t power on. However, based on your description there’s seems to be something we’re missing here. Or I don’t have all the information. That said, I’m happy to look at the issue to see if there is anything we could do to cover the data before moving to a much more expensive process like data recovery. That process is not cheap as they know people who are in need of their services are usually willing to pay high rates out of desperation.
This is something we could explore remotely and my earliest availability is today if you’d like. You can schedule a remote session online using the link below if you’d like. If the phone does power up but no screen then we may be able to make a backup of it using a computer then the rest would be much easier.
We have several options of how to proceed through the issue.
Went to the Genius Bar in SouthPark. They said no ICloud back up since 2018. Some kind of error message on phone but no other reason it could not be restored. Could not retrieve any data after April 7. Recommended a data retrieval company Drive Savers as she has lots of baby pictures and other info which she uses constantly. They could then wipe out the phone and reinstall everything and the phone should function.
Whether she keeps the same phone or gets a new one she’d like to have the data since April 7.
___________
This is an interesting problem as it’s extremely odd for the phone to have not been set to backup to the cloud. An iPhone can back up two ways, through the cloud or directly to a computer. But it cannot do both at the same time. There is a possibility that she has been connecting it to a computer in which case the computer would have the backup.
The other possibility is that it was set to back up to the cloud but that backup had failed. Although I’ve never seen this.
I personally do not do data retrieval from iPhones that don’t power on. However, based on your description there’s seems to be something we’re missing here. Or I don’t have all the information. That said, I’m happy to look at the issue to see if there is anything we could do to cover the data before moving to a much more expensive process like data recovery. That process is not cheap as they know people who are in need of their services are usually willing to pay high rates out of desperation.
This is something we could explore remotely and my earliest availability is today if you’d like. You can schedule a remote session online using the link below if you’d like. If the phone does power up but no screen then we may be able to make a backup of it using a computer then the rest would be much easier.
We have several options of how to proceed through the issue.
Sells Consulting email