Answers...

to commonly asked questions.

I'm stuck in Mail.

My husband is now in a nursing home having been in the hospital five days. At the age of 91 he had been walking with a walker at home and able to use the computer. I writing because I don’t know how to get out of mail! Can you help me?
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I think you may be in “full screen” mode with mail. A couple of things to try:

1. Hit the escape key in the top left corner of the keyboard. That may bring the window out of full screen and back to normal.

If that doesn’t seem to work, try:

2. Move your mouse cursor all the way to the top of the screen. ALL the way to the TOP. You should then see the red, green, and yellow round buttons appear in the top left corner. Click the green one and that will also bring mail back to just being a window instead of full screen.

3. If neither of these work for you then try to find the black apple in the top left corner of the screen and select “force quit”. That will bring up a list of applications that are running and you can select either of them and hit quit. You can also trigger that window to appear by hitting the three keys. Command Option Escape (esc)


Please let your husband know I hope he is well and healthy.
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