Emails moving to junk unwantingly
10/09/14 Filed in: email
Those 2 email addresses that you helped me with from my kids school are still going into the junk folder. There are frequently important communications from them, I really need to fix this.
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Junk filtering happens at two levels. Gmail on the server, then after it is delivered to your mac, within Apple's Mail program. (the stamp). One thing you could do temporarily would be to turn off junk filtering on the mac. Another thing to consider would be to create a rule for those specific email addresses. "If email is from x person, then move it to the inbox." Something along those lines. If however, the junk filter is being applied at the server level (within Gmail itself) then that would need to be addressed at www.gmail.com. I may then ask for your email password and I can log in to your gmail account and see if there's anything that we can do at www.gmail.com to try to prevent the junk filtering. What are the exact spellings of the email addresses?
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Junk filtering happens at two levels. Gmail on the server, then after it is delivered to your mac, within Apple's Mail program. (the stamp). One thing you could do temporarily would be to turn off junk filtering on the mac. Another thing to consider would be to create a rule for those specific email addresses. "If email is from x person, then move it to the inbox." Something along those lines. If however, the junk filter is being applied at the server level (within Gmail itself) then that would need to be addressed at www.gmail.com. I may then ask for your email password and I can log in to your gmail account and see if there's anything that we can do at www.gmail.com to try to prevent the junk filtering. What are the exact spellings of the email addresses?
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